Delta Airlines - Example how your business is appreciated
I am posting my experience with Delta. I see that the world's largest airline doesn't really care about customer service. I have the unfortunate situation in which a competitor is not available for ... |
AirTran Airways - Never again!!!`
Hi Everyone
My family and I live in Chicago IL and booked a trip to disney world for November 10th. We always fly out of MDW and always fly on Southwest. We mixed it up this time and flew AirTran! ... |
American Airlines - Flight Attendant abusive to grandmother traveling alone
My tiny gray-haired mother (in her seventies) was traveling alone today when a flight attendant refused to help her stow her carry-on. The carry-on was well within the guidelines stipulated by the ai... |
Air France - Air France customer DIS service
Whoever posted the comment that Air France Customer service is the worst doesn't even scratch the surface. They are so far below the worst ever that it is hard to believe. I've tried their 800 556 90... |
Swissair - Swiss Air Ignored Serious Electrical Problem on Zurich-Hong Kong Flight
I wrote to Swiss Air one month ago today, but no response, so I will now post complaints online.
I spent the entire 14 hour flight from Zurich to Hong Kong in the dark because neither the overhe... |
British Airways - Disgusting Food, Simply Horrible
I have been a Gold Card Executive Club member for more than 15 years. I have just travelled on my points in Economy for a weekend break in Dubai. The food that was served-up on both the outbound and i... |
Southwest Airlines - WORST AIRLINE EVER!
Parents, please DO NOT book your children/college students on Southwest. They may very well get left behind one or two days because of their over booking policies. It also feels like your getting on a... |
JetBlue - Jet Blue True Points Are A Ripoff Allright
Yeah I'm a fool - for years I've been accumulating Jet Blue "points" - I'm not a professional traveller so I assumed they're just there - but kept on flying Jet Blue even when they weren't that conven... |
Alitalia - Alitalia: the worse customer service ever to be found
My parents were supposed to come visit me from Rome to New York, today 11/16/2009. Instead they spent all day at the airport in Rome, without even the possibility to check into their flight. There was... |
Mexicana Airlines - Don't Ever Fly Mexicana... Especially Thru Mexico City
On 11/13/09, flew from cancun to san francisco via Mexico city. This airline is so screwed up. 2 Hour late flight, kept us on a stand up bus taxing us down the runway in a bus to go to another locati... |
Air New Zealand - Premiuim Economy Waste of Money
I have flown Air New Zealand multiple times in the past year, in fact, I've just earned Silver status and am quickly on my way to gold status with this airline. You would think the problems regarding ... |
Southwest Airlines - Southwest Airlines: Late Again On Long Island
Another flight again on Southwest Air, another late arrival at Long Island MacArthur Airport. I realize that this is a cheap airline, but after all the missed business appointments, and all the misse... |
Aeroflot Russian Airlines - Luggage Lost By Aeroflot
Aeroflot lost my luggage last month. On Oct 9th, I flied from Rome to Shanghai and transferred in Moscow. Finally they lost my suitcase and haven't found it for me till now. There are a lot of luxury ... |
American Airlines - American Airlines are part of the down fall of America
American Airlines is such a disgusting airline. It shouldn't even have the term American in the name. I flew a while back on American Airlines to San Juan, Puerto Rico. When I arrived there, my bags d... |
Southwest Airlines - Refund
On Oct 31 2009 I reserved a flight for a friend. It turned out that the friend would not be able to travel. Nov 10, 2009, I called to cancel the flight and get a refund. I was told that I couldn't ... |
Deutsche Lufthansa AG - Stolen Camera from luggage
On 3.11.2009 16:00 flight to Madrid from Ankara via Munich. My luggage was opened and it was damaged but the damage was not extensive only the lock was broken. In the hotel I was realized that my Sony... |
Southwest Airlines - They are the cattle car of the airline industry
I purchased tickets for my 11 year old to fly from Vegas to Norfolk. She has flown nonstop with them a lot. This time there was no nonstop flieghts. I called they 800 number and spoke to a representiv... |
Mexicana Airlines - Avoid Mexicana Airlines
First time flight on Mexicana Airlines and will never fly with that airlines again. Flew from SFO to Mexico City. Flight was late and the airport was no help in navigating customs/gate, and missed our... |
Spirit Airlines - Double Dipping
I would strongly urge against the use of this Airline. I understand that they are inexpensive, but they (along with many other airlines) engage in a very unfair practice concerning missed flights. T... |
British Airways - British Air exemplifies everything that's good in flying
I've flown British Air for decades, most recently in mid-September over and back to Heathrow from Boston. Again, there's the impeccable service and courtesy by all the attendants, intelligent convers... |
Southwest Airlines - They let someone else check in under MY name
I caught the SouthWest Airline flight from Las Vegas to San Francisco. I had no problem with them before, I liked them, you got to choose your own seats and the seats were spacy and comfortable...as m... |
Delta Airlines - Delta, Bad!!
This is a very long convo but I wanted to show the back and forth between myself and Delta
Just bad service
RE: Case Number 8257328
Thank you for your most recent communication expressing yo... |
Spirit Airlines - Would Use Again
My wife and I recently flew Spirit Airlines from Las Vegas to Montego Bay Jamaica through Fort Lauderdale. Our experience was GREAT. The first Leg of our flight was an hour early into its destinati... |
American Airlines - Blatant Apathy and Despicable Customer Care
We recently traveled to Europe on American Airlines and words can not fully express the fiasco we endured and their blatant apathy and despicable customer care before, during and after our flight. Fol... |
Continental Airlines - Make oyu pay for their agent's mistake
Despicable customer service. I booked my flight over the phone. I am certain that the Continental agent messed up my flight day on my return flight and send me conformation with the wrong day coming b... |
American Airlines - Refund fiasco
They cancelled one leg of our flight from Buffalo to Omaha (Chicago to Omaha)Record #CYYSRJ. I called on 10/26 to find out our options speaking with Ms. Jackson, and was told I could receive a refund... |
Spirit Airlines - First Trip On Spirit!
I just returned from my first trip on Spirit Airlines, as I am a disabled senior, I cannot describe how wonderful I was treated. The crew was outstanding, plane was clean, I was helped at both ends a... |
Shanghai Airlines - Shanghai Airlines - unreliable and disrespectful
A flight from Beijing to Shanghai was delayed for about 4 hours because the aircraft had some safety and technical problems. The normal procedure is to be booked on any of the various other flights th... |
Mexicana Airlines - Make a Complaint to Mexicana Airlines outside Mexico
You can still raise a complaint from outside of Mexico with the Federal Consumer Agency (Profeco) please send an email with details to extranjeros@profeco. gob. mx. They will sure made them an observa... |
Continental Airlines - From Bad To Worse-The Really Unfriendly Skies
I had the misfortune of booking a flight with Continental Airlines. I have yet to travel, but it's already been a big disappointment. I booked it for one price and a week later they slashed the pric... |
United/Cogan Airlines - HIGHWAY ROBBERY!
UNITED/Cogan Airlines are theifs..they are highway robbers!!! I flew united using their buddy pass system to save money but they charged me TWICE what I wouldve paid if I flew through the regular airl... |
Allegiant Airline - Stay Away From Allegiant Airlines
This airline may have lower fares, but they offer no customer service. My luggage did not make my flight, but I was not refunded the fee they charged for the bag. What's worse, is I prepaid for the ... |
Delta Airlines - American Express False Advertising for Skymiles
Delta and Amex advertise this headline: "Instant Account and 25,000 Miles" and Delta adds a big headline "for your holiday travel." Fine print contradicts the headline and turns out it would be IMPOSS... |
United Airlines - Heartless Company
My wife and I booked flights through Priceline from Syracuse, NY to Minneapolis, Minn. flying the "friendly skies" of United. This was not a pleasure trip, my wife suffers from neurolical symptons t... |
Spirit Airlines - Uncomfortable Seating Conditions
I recently flew Spirit from Chicago to Ft. Lauderdale, then on to Cancun. This was my first time flying Spirit. I was expecting a pleasant experience because of the good news I generally hear about th... |
Air New Zealand - Poor Service at a high price
We booked the premium service for our July & August 2008 vacation- half way between first class and tourist and over double the cost. On the flight Vancouver/Auckland, we were ignored by the attendan... |
US Airways - Good Service, Cheap Flight
I recently used US Airways to travel between Lexington, KY to Seattle, WA. I was satisfied with my flight, and felt as though the attendants were attentive enough towards my needs. The flight wasn't c... |
AirTran Airways - I hate AirTran keeps changing flight time!!
I booked with air tran and they have changed my fight times 5 or 6 times!! I am trying to catch a cruise ship and who knows how many more time it will change in the next month!! I begged them to swit... |
British Airways - HoneyRuin at hands of BA
Like many people who have reviewed on here, British Airways also lost my husbands bag when we travelled from Heathrow to Canada for our honeymoon on 10th October 2009. It wasn't so much the losing of ... |
Air Tran - You must pay an extra fee if you want to sit with your travel companion
We booked our flight 3 months ahead of time and when we checked in at the kiosk in the airport we
were seated in different rows on the plane. I went
to the gate as they were seating stand bys next t... |
AirTran Airways - Prepare for hidden charge for seat selection
After completing and paying for my non-refundable reservation (at what I thought was a final price) I attempted to select a seat assignment. Seat selection was only permitted if I paid $6 per seat pe... |
American Airlines - LAX to San Diego American Eagle Connection
Just to keep up the record for this particular Avaition Carrier or perhaps it is LAX porter services to AA?
10/15-09 Aukland to LAX (Quantas) and thru US Customs no problem.... Bags still look sec... |
American Airlines - I Am Sure the Gate Agent Stole My Louis Vuitton Bag!
Plain and simple - on 18 January 2009, the gate agent at Miami International forced me to surrender my $1300 Louis Vuitton Keepall, which housed all of my belongings from a cruise vacation. I argued w... |
Spirit Airlines - Seating price
Today I completed booking a round trip ticket with Spirit Airline and discovered how the airlines penny pinch the public.
I am annoyed that Spirit Airline allow travellers to complete the booking an... |
JetBlue - Customer Service
On Sunday August 16, 2009 my wife and I were scheduled to fly out of Washington Dulles International Airport to attend a Conference in Long Beach leaving at 0740 arriving 0952. We had arrived at the ... |
Allegiant Air - Delayed baggage
Never again will my husband and I fly Allegiant Air.
Someone had told us about this airline that had cheap non-stop flights out of XNA (NW Arkansas) to LAS (Las Vegas) so we decided to take ourselve... |
Allegiant Air - Allegiant Air Fine Airline
I have flown Allegiant several times over the past year from XNA, TUL and Springfield and have always had a very pleasant experience. Flights have been ontime, and in one instance, 30 minutes early. ... |
British Airways - Refund Policy
I recently canceled flight plans for my parents due to unforseen circumstances prior to their travel dates. I was told I needed to contact "Customer Relations" regarding cancellations via fax. I faxed... |
Air France - Air France Baggage Rip Off
I booked my sister a ticket with my sky team miles. She flew from seattle to India with two bags via Air Farce (whoops France). On her return she joined me in Scotland. Since she was stopping on her w... |
AirTran Airways - Trip Cancellation
We spent months planning this years Christmas trip for my sons family to come to LA from CHS. We booked the flights over 2 months ago that were acceptable to all parties, which is a job in and of its... |