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PayPal Hacked
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JOHANNESBURG -- My account a created for a charity got hacked and all the monies colleted stolen. Details: Bank - CITIBANK N A x-**. Transaction id - **. I got zero protection from PayPal, a platform I picked because I thought it was secure. The money is gone and we had to stop the charity as the account is now compromised. Don't use PayPal, their promise of protection is a joke

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Paypal, Inc. Is Not As Honest And Fair As They Used To Be!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN JOSE, CALIFORNIA -- Paypal. Inc. Is Far From Being As Honest And Fair As They Used To Be!

Back around my birthday, believe it or Not which was on Saturday, February 13, 2016, I tried to send my contractor a payment via Paypal and it would Not go through...

I sent out numerous complaint letters to find out Why it was Not working and they would Not tell me a damn thing and also would Not help me either and kept referring me to contact the merchant and have him contact Paypal to try and work out his Limitation Problem.

Well, he eventually contacted Paypal and they LIED to Lito by telling him that he owes them money which was around $8,000.00.

Whatever they claimed he owed them, it is a 100% LIE because Paypal makes their money on Commissions when people send money through their system.

Please NOTE: There is NO way that anybody could steal money through Paypal because they have a 100% Secure System and Paypal Always Gets Their Money First and then they disperse it internally by going through it and then taking out their commissions and fees and then Paying You The Difference.

In Other Words: They Have Total Control Of Your Money And Payouts Before It Even Gets Into Your Hands and therefore, there is No Way That Paypal Can Even Make A Single Handed Mistake!

Furthermore, there is NO way in hell that Lito could Steal Any Money and I know Lito quite well and he is NOT like that, but Paypal being the kind of Corrupt and Corporatist Company That They Are; They Can Therefore Say And Do Anything That They Want With Their Customers (Whether It Is True Or Not), Just To Get Rid Of Them Like They Did With Both Lito And Then Myself Right After I Had Filed Complaints About What They Did To Him!

Obviously!

Well, I was Very Angry and Upset over this because Lito did Not Deserve Paypal's Lies, Abuse and Mistreatment and of course later on, Neither Did I!

I therefore continued to Send Out Complaint Letters and believe it or NOT within a Few Days, Paypal Illegally Blocked, Limited and Terminated My Account Just Because I Filed Legitimate Complaints!

What A Joke?

I did Nothing Illegal and since Paypal can Not Be Honest With Their Customers, they instead Just Get Rid Of Them instead of having to Deal With Them like they did with Lito and then ME!

I have to tell YOU that Lito was so ANGRY AND UPSET AT PAYPAL and then ME because Lito thought that I did something to cause him to Lose His Account, but he knows that Deep Inside I Had Nothing To Do With It And It Was ALL Paypal's Fault And Nobody Else's!

Please NOTE: The Only Thing that I did was Dispute A Few Charges Because What Happened Was That I Paid Lito With My Visa Credit Card By Accident And Then Went Ahead And Repaid The Same Amount From My American Express Credit Card (Because Paypal Will Not Allow You To Cancel An Immediate Charge, Sadly Speaking) and so, I did Not Want To End Up With A Double Bill and so I ONLY Disputed The Extra Double Charges, but Lito was NEVER Out Of Pocket and what I did was 100% Legal and Legitimate and Lito knows that and so I do NOT even know if that caused his Paypal Account To Shut Down since Paypal would NEVER Tell Me The TRUTH!

In any case, Thanks To God, Lito was able to Find Another Credit Card Acceptance Provider (with My Help) which is Not Only Cheaper, but Better And Friendlier To Use and they have Real, Live American Customer Service as well!

In Fact, I just made My Very First Payment through them Just A Few Days Ago and Love It!

However, with Paypal, Inc., They Really Suck and I am So Glad that they are NOT the Only Provider Out There In The World!

Enclosed, in the attachments and documents, please find (12) Pages Showing You That They Limited, Closed and Blocked My Account, along with my Complaint Letters to Dan Schulman, President and Chief Executive Officer of Paypal and Debbie Matya from the Executive Escalations Office, plus a Document that I looked up on Google Showing 12 Other Companies That I Can Use To Replace Paypal from the following url link of: https://www.searchenginejournal.com/top-12-alternatives-paypal/.

Thank you.

Sincerely yours,

Howard Paul Shore
Angry, Upset And Pissed Off Ex-Paypal, Inc. Customer

/HPS
Enclosures: Please See The 12 Attachments As Explained Above For Your Reference And Further Review. Thank You.

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Payment Sent Through Wrong Source
StarStarStarStarEmpty StarBy -
Rating: 4/51 - Consumer improved rating by 3 stars

SAN JOSE, CALIFORNIA -- I went through an online merchant on the Saturday after Thanksgiving to purchase some shoes and saw that they accept PayPal as a payment method. Because of the rampant problems from hacking resulting in credit card fraud, I've been using PayPal to protect my payment information. I signed into my account and then added my new credit card since I didn't want to use the check card that was already on file. When I got done, the card I just added showed up as the payment method (the radio circle was checked) and I clicked confirm to send the payment through.

However, I just recently checked my bank account to find that I had a charge from PayPal in my savings account of $32.00. I had a zero balance at the time of the transaction so I was left with a negative balance. I immediately transferred funds and then went to my PayPal account to see which transaction this was a result of. It turned out to be the online merchant.

I sent PayPal an email to their customer service department letting them know what happened and that I had selected my new credit card as the payment method - NOT my bank account. The only reason I have my savings account on there is because my checking account was previously connected with a now closed account and you can't link the same account twice. I am a seller on eBay so I like to transfer my funds to my bank rather than using the premier business check card.

After I sent the email, I got an automated message telling me how to change the payment method before confirming the transaction - which I already know how to do. I replied to the email stating, again, what happened and I got a message from the customer service representative stating that the default payment was my bank account but I could change it to whatever payment method I want to use.

Again, they are not answering my question so I sent yet another email with this response: I have changed my default payment method NUMEROUS times to my check card but when I make a purchase, it always comes up as bank account. I am really irritated that this problem occurred because I input my credit card right before I made the purchase (check the time log if you have one) and that's what showed up as the payment method for the online transaction right before I hit "confirm." However, it didn't come out of the credit card. It ended up coming out of my bank account which was at $0 balance and I was hit with a fee of $32.00.

I'm really upset and will seriously rethink using PayPal in the future. This is the 2nd time this has happened and PayPal denied any wrongdoing and I end up paying for it. I've yet to hear back from them after this but I would bet that it will be another indirect reply to my problem. I do not recommend using PayPal if you have another payment option.

Resolution Update 12/21/2014:

PayPal surprisingly refunded the $20 it cost me to place the Stop Payment request on my bank account. I went through Better Business Bureau, which I believe helped the situation.

Update 12/03/2014:

I contacted my bank's customer service department and they told me to place a stop payment request on all incoming transactions from PayPal. This prevents withdrawals from my savings account - even accidental ones. For this transaction and future ones, it will be pulled from my backup source which I selected as the credit card (the one I wanted the transaction to be on originally).

Update 12/06/2014:

I have contacted the BBB in San Jose, CA and reported this complaint. I'm really irritated that PayPal has not responded on their own, so I'm hoping BBB can help me.

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Wigs
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

After many many weeks the wig arrived, not only was it not what the description said it had many many dead bugs in it. PayPal told me I had to pay to return to China which was 88.00. Shame on PayPal for not standing by a consumer. I gave them very legible pictures to prove this.

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Transactions Put Through Bill Me Later Without Your Knowledge!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MASSACHUSETTS -- Hello! I really want others to avoid the huge problem I just went through with PayPal. Without realizing it, I inadvertently opened a Bill Me Later account. Because you have set this account up yourself (again without realizing it) the customer service people are not helpful at all. And will not reverse or even let you pay the amount off immediately with your credit card. I asked for proof that I set up this account i.e. application etc. and was told that they do not have that information and that I was the one to set it up.

Because I didn't remember applying for Bill Me Later I decided to check into setting up a NEW PayPal account by setting up a bogus account. The first form after the personal information is an application for credit. Which was not my intention. The form does not mention Bill Me Later and you really have to read what it is really setting up. I wanted to be specific and add the verbiage to this review. So.. When creating a 2nd new account the option after entering personal info, was a Link Bank account/credit card page. Which is what you would expect.

Please be aware of this practice. And read carefully before you set something up in Paypal. I had a huge hassle with transactions that were paid by Bill Me Later not by credit card as I had wanted. It's impossible to reverse the transaction, the customer service (located in the Philippines) were not helpful and I was told to redo the transaction which turned into a nightmare.

Customer Service people were inconsistent with the policy and what they can do. It seems that Pay Pal preys on this kind oversight on the consumers part to better their bottom line. Finally, I contacted the merchant had them "refund" the transactions and repurchased with the help of Pay Pal. I think more merchants should know about this practice and stop using Pay Pal as an option. Beware!

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Why I Hired Auction Essistance To Help Me Get Back ON PayPal With Stealth
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN JOSE, CALIFORNIA -- PayPal doesn't care whether you have a limitation, a family to feed, a home that you need to pay for or your kids. All they care about is using and abusing you whenever they can. When I got limited by them, I tried to call them up and even email them like they insisted, but they denied every chance of communication on their part. Did they help me with my limitation when I needed it? Nope, they refused to. Not only that, they turned my appeal into a permanent no. Now I cannot sell nor have a way to pay the bills.

In times I needed PayPal the most, they were not there. I had to resort to desperate measures and hire Auction Essistance to help me get back on. If you are in a situation where you need PayPal and cannot accept payments any other way and you're banned, maybe Auction Essistance or going stealth may be the best way possible. But I will let you know that PayPal was no help and was more of a waste of time just trying to reach them.

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Credit Fraud - Consumers Be Aware.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TIMONIUM, MARYLAND -- Paypal credit is a company that violates consumer credit laws in every state. I just happened to look at my bill for 2016 (year to date) and saw that I was charged $2.16 in total interest – and $114.00 in fees just this year. Which brings their consumer interest rate to well over 900%. Really !

laws protect consumers in that interest and fees combined, can not exceed 30% annually. I closed my paypal credit account today when I saw these fees. Again, in 2016 I paid a total of $2.16 in interest, and $114.00 in combined random fees - over 1000% interest on purchases.

not only is this illegal - and should call for a class action lawsuit, but this company is engaged in illegal activity - and should be shut down. I'm not writing because i'm upset - that is obvious. I'm posting because I am right! It's not the $114.00 - that's a night out - it's that fact that in these times, people blindly trust companies to treat them right - and those that don't should be exposed. I have not even started my social media campaign - but why should I not. This is criminal illegal activity - and they should be stopped. Do not do business with paypal credit - and if you have, wait for the class action lawsuit and let's all have some fun!

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Buyers Beware!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DETROIT, MICHIGAN -- As you all know when you purchase anything through eBay you go through PayPal. Well I bought this tablet through a China seller on eBay. I had to return it and just about a month went by when PayPal decided in the sellers favor. I paid for shipping and entered the correct info such as the tracking information so they can reissue my refund. Which was denied?? Because PayPal claims that once an item goes out of the country it's untraceable. Meaning they don't support international purchases anymore. I lost a total of $95.00 including the shipping and the cost of the tablet.

The Post office said there's nothing they can do even if I had the receipt. Cannot even get my shipping back because it went through customs. I'm not happy with PayPal. It used to be better when they were combined with eBay but now it's their own separate company. Be careful when you purchase through China sellers on eBay. Expect all sales are final. PayPal resolution center only seems to work with purchases in the U.S. Buyers Beware.

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Paypal Tolerating Fraud and Illegal Activities.
By -

I purchased Window 7 Ultimate from ugetfile.com. I checked with Microsoft and they do allow some vendors to sell their products via download. I received my invoice via email it include a link to download the software and a product key. I noticed something wrong right away, the phone number was phony. It says **. There's no 555 phone numbers. So I decided to investigate the address too and, according to Google maps and Mapquest, it too was phony and did not exist. It's below, you can check it and see for yourself.

uGetFile. Com 44 Main Street. Boston Mississippi 02116. The street, the zip code, the city, even the phone number's area code are actually in Massachusetts instead of Mississippi. The 44 in the address does not exist in either state. Upon further investigation I found that the company and owner's information show that they are really located in California.

Since both the address and phone information were phony I decided to also check the Windows 7 product key. I used a free program, I can't recall it's name but it was something I ran across while perusing a tech site. I opened the program and put in the key and it indicated that the key was invalid. I followed up by calling Microsoft again and was informed that the product key I was issued was what's called an MSDN product key.

It and Microsoft products are sold at a discount as kits to techs for trial and testing purposes only. They told me that the software and keys were not for sale or resale, and advised me that it was not permanent and would eventually be blocked by Microsoft. I was told to get a refund or proper software and key from the vender I purchased it from.

I immediately started a dispute against ugetfile.com on Paypal, which is how you settle disputes on Paypal. I stated all that I was told by Microsoft and requested a valid product key or refund. Instead of issuing me a proper key uGetfile.com decided not to talk to me and to escalate my dispute to a claim, which is the next step. Paypal decided with the vendor. They say because their claim process only deals with the shipment of goods not the attributes or quality of goods. At the bottom of the same email that was used to state their decision it clearly stated that Paypal does not tolerate fraud or illegal activity.

In my opinion that's a false statement. To me it's obvious that Paypal does tolerate both fraud and illegal activities. I went to a Paypal users forum and found many posts where Paypal users complained of similar incidents and results and that pursuing this further is futile.

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PayPal Buyer Protection Program...has a loophole=SCAM!!!!
By -

Warning, PayPal's Buyer Protection Program is not all its cracked up to be. There is a loophole that scammers know of to rip you off. Here's how the scam works... The seller racks up a feedback score of 50 by selling bogus items on eBay (i.e. recipes, beads, or other cheap items). Then once he has a feedback score of 50 and 98% of those are positive, PayPal automatically displays their covered by "PayPal Buyer Protection up to $1000" seal on all his auctions.

Then the seller lists expensive items, once he has this "seal of trustworthiness from PayPal". The buyer then sends funds though PayPal thinking that if he does not get the item, then PayPal will give the money back. Well, not so fast... Several weeks go by and no item, so the buyer emails the seller(scammer). The seller then tries to make the buyer wait past the 45 day deadline for filing for a refund with PayPal Buyer Protection Program by coming up with excuses, or saying he will reship (with no intention of doing so) hoping that he can delay they buyer from filing.

Now if the buyer is smart, he will file a claim with Paypal before the 45 day deadline, but the scam is not over yet!!! When the claim is filed the buyer must choose if it is a "non-receipt" claim, or "goods significantly not as described" claim. The buyer can only choose one, not both--and here's the catch--ONLY 1 CLAIM CAN BE FILED PER TRANSACTION!! Well in this case, the buyer got nothing, so he chooses "non-receipt".

Once the seller gets notification of the claim he has 10 days to respond, so he ships out a box (empty box, dirt, rocks) anything, just so it has a tracking number. During this 10 day response time the fraudster responds to the PayPal claim by giving them the tracking number of the phony package. Once PayPal runs this tracking number, they see it has been delivered to the buyer, and shuts down your case leaving the buyer empty handed, and the seller runs off with the cash! The reason why is because PayPal says this is a "goods" issue since the buyer got SOMETHING, not a "non-receipt" issue- so the buyer filed the wrong type of claim.-remember only one claim can be filed per transaction!!

Now if the buyer used funds from his PayPal account to pay for this transaction, or funds from his bank account he is SOL. If the buyer used a credit card he can contact his credit card and file for a charge back to get his money back... The moral of the story is empty your Paypal account before you buy anything so you can use a Credit Card via PayPal since their Buyer Protection Program is an invitation for scammers that know how to work the system. I can't understand why Paypal would aid and abet fraudsters by giving them this loophole to exploit innocent consumers.

The thing that gets my panties in a bunch is that PayPal gives false expectations that your purchase will be covered when you try to change your funding source from bank account to credit card, when in reality their Buyer Protection Program is a BIG JOKE!! A complete online copy of Pay Pal's Buyer Protection Policy can be found at www.paypal.com/cgi-bin/webscr?cmd=p/gen/ua/policy_pbp-outside.

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PayPal Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 13 ratings and
46 reviews & complaints.
Contact Information:
PayPal
2211 N. First St
San Jose, CA 95131
402-935-2050 (ph)
650-864-8001 (fax)
www.paypal.com
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