David Stood Up by HMS / Homesure / of Virginia, Inc.

7/29/2010 Fairfax VA

I strongly warn you to NOT use HMS / Homesure of Virginia, Inc. I have a home warranty with them to cover items such as the AC and appliances and could not be more frustrated with their service. It is currently over 100 degrees in my town and a week ago my AC stopped working. I called to set up an appointment and they said the earliest they could get out was in 4 days. I tried for earlier but they said it would be an emergency charge…etc. so I said OK, I will wait 4 days. On the 4th day, my wife took off work to wait for the repair man and NO ONE SHOWED. So she wasted an entire day. I called later that day to notify them of the problem and they said sorry, must have been a mix up, and we’ll bring someone out in 3 days first thing in the morning. So we wait 3 more days, my wife takes off the morning and guess what? NO ONE SHOWS. We called the repair company directly (not HMS / Homesure of Virginia, Inc.) and they said they never received the work order. I called HMS / Homesure of Virginia, Inc. to notify them of the problem. They apologized again, and said they would *kindly* incur the emergency fee this time and send someone out by the end of the day. I told them *sorry* was OK after the first mistake, but after the second mistake IN THE SAME WEEK they needed to compensate me for my wasted time. I didn’t care how they did it, a couple months free warranty service, a gift basket,…etc., whatever. They said NO and read me a bunch of legal mess. I said fine, I want to cancel my policy then for lack of performance, and they said OK, but that there is a TWENTY FIVE dollar CANCELLATION FEE --- WHEN THEY WERE AT FAULT!!!! I dealt with Christopher Spence x1034 and Aldine who were both polite but COMPLETELY unhelpful. USE ANOTHER COMPANY.

Stood Up TWICE in one week by Homesure of Virginia, Inc.

7/29/2010

I strongly warn you to NOT use Homesure of Virginia, Inc. I have a home warranty with them to cover items such as the AC and appliances and could not be more frustrated with their service. It is currently over 100 degrees in my town and a week ago my AC stopped working. I called to set up an appointment and they said the earliest they could get out was in 4 days. I tried for earlier but they said it would be an emergency charge…etc. so I said OK, I will wait 4 days. On the 4th day, my wife took off work to wait for the repair man and NO ONE SHOWED. So she wasted an entire day. I called later that day to notify them of the problem and they said sorry, must have been a mix up, and we’ll bring someone out in 3 days first thing in the morning. So we wait 3 more days, my wife takes off the morning and guess what? NO ONE SHOWS. We called the repair company directly (not Homesure of Virginia, Inc.) and they said they never received the work order. I called Homesure of Virginia, Inc. to notify them of the problem. They apologized again, and said they would *kindly* incur the emergency fee this time and send someone out by the end of the day. I told them *sorry* was OK after the first mistake, but after the second mistake IN THE SAME WEEK they needed to compensate me for my wasted time. I didn’t care how they did it, a couple months free warranty service, a gift basket,…etc., whatever. They said NO and read me a bunch of legal mess. I said fine, I want to cancel my policy then for lack of performance, and they said OK, but that there is a TWENTY FIVE dollar CANCELLATION FEE --- WHEN THEY WERE AT FAULT!!!! I dealt with Christopher Spence x1034 and Aldine who were both polite but COMPLETELY unhelpful. USE ANOTHER COMPANY.

Repair Warranty

7/26/2010 GA

We purchased a dishwasher, along with an extended contract. The dishwasher stopped working and we are now awaiting another motor for the technician to install, which will be the eighth actual time a repairman has been to our home. Warranty Corporation of America considers that we are still under our first service call because we have yet to close out a work order. To constitute closing out a work order, the dishwasher has to begin working. The technicians have ordered and put in several new parts, and we are on the second and third time for some parts. We were told a few times ago that they were going to proceed with replacing the dishwasher. Today the repairman came and he was told to order another motor and to set up another time for us to have him come out again, which will be our eighth time! The customer service person we spoke with today was extremely rude and all he could do is repeat the company's policy regarding it "technically" being our first service call. This could go on and on with the repair company bringing out parts and the dishwasher still not functioning. The need to honor their contracts!!!!!!!

Not A Legit Company

7/26/2010 NJ

I agree with the previously written complaints for Choice Home Warranty.

Won't give all the details, but they denied my claim for AC repair stating it was a pre-existing condition when their own tech that came out said it was obvious it was not pre-existing. If it was pre-existing, it would have froze up when I started using it over a month before it broke.

The CHW "supervisor" simply reads from a script no matter what you say.

I appealed the denial using their procedures and have not heard anything for over 4 weeks. Another confirmation they are not legit.

DO NOT BUY THIS WARRANTY!

Worthless Warranty service

7/24/2010 Van Nuys CA


Recently we bought a house in Texas that my wife fell in love with.
First American Home Warranty was "recommended" by the seller's realtor some we mistakenly went with them. Last week we called them about some electrical issues in our home. Some outlets had quit working in a couple of rooms. After we called FAHW, an electrical contractor finally came by a week later. The electrical apprentice spent more than a hour at our house. He really didn't do much but check a few outlets, take some pictures and write a report. I thought, what the hell are the photos for? He'd assured us he'd be back in a day or two to run some new electrical wires. Had to pay the guy $60 for basically nothing. Allegedly some wires had burned out behind one of the walls (?). How that happened he couldn't quite explain. That's when I started to get a bad feeling about FAHW and their electrical contractor, Allsafe out of Desota, Texas. The repair cost was allegedly gonna be rather high... Four days later, nothings happened. Finally five days later AHW called us to let us know the claim was denied.
The denial had nothing to do with the issue of concern. The denial was based on some some additional electrical lines the home's previous had installed near the service panel. Thought the lines were not active and had in no way been connected to the breaker box, AHW denied the claim. Also, some screws were missing from some face place - another reason to deny an honest and fair claim.
Please be advised that AHW and their contractors are not interested in fixing your home problems - their job is to find any angle they can to deny your claim. I called a guy from Craigs list the same day, he showed up the next morning and fixed the problem within an hour. It cost us less than the service call we had to pay to the AHW contractor - who did absolutely nothing but collect a check from us and make some promises about coming back in a day or two to fix the problem.
It actually took less time for the second electrician to fix the problem than it took for AHW's contractor to write his report and take his pictures.
AHW is a dishonest and unfair company.
Their motto is to analyze the issue and deny the request based on each and every condition that deviates in any way, matter or form from the strictest regulations and criteria that can be enforced in your County, City or State.
If you don't want to disappointed and ripped off - don't use AHW.
Thanks,
Rob Fanning
Texas

Mike Morgan Used "Certified" vehicles BEWARE!

7/23/2010 8757 Business Park Drive Shreveport LA

I bought a 2009 Pontiac Solstice from there dealership. I had it 4 days and it broke down on me going down the highway with a lot of cars around. Thank God I was able to restart it. But then it broke down again. I waited and checked the fluids and they were ok so I started it again. I called the dealership and they said to "drive" the car to the dealership not caring about my safety on the way there.
This is what they told me. "A rodent got into this car on their lot and ate the wiring harness." That is why the car kept stalling. After I was told it was "Certified" and nothing else was wrong with it, I found spray paint on the dash covering up a large gash. When I cleaned it the waxing coating a paint came off!!! Then, in the morning after the car sits a while the air conditioner doesn't turn on until I get to work downtown and I live in North Bossier so it is about a 30 minute drive in the heat.
I took it to them again....They can't find anything wrong with it because it is intermittent. So I am stuck paying 25,000 for a car with problems. You know I was trying to support American Made Cars instead of buying another BMW but it goes to show you they need to care more for their customer. They didn't even clean my car after they serviced it. I'm disgusted and this military wife will not refer them to anyone. It's NOT slander if it is true!

Stainsafe GreenGard Warranty Services worked for me

7/23/2010 Plam Beach Gardens FL

I can't speak for other Stainsafe distributors outside of Florida, but I had a great experience with Stainsafe today, 7-23-10.

I purchased GreenGard by Stainsafe out of Palm Beach Gardens to cover my desk and entertainment center. I dropped a trophy from the hutch onto the desk top and put a medium gash in the wood. After reading the complaints I almost decided not to contact them, but then thought that I had nothing to loose. The contact was easy, the form very simple and direct, their reply was polite, quick and professional.

I can't see where the damage was after they completed the repair. Great work.

All of this in about a week from my first contact with them.

I recommend using Florida's GreenGard by Stainsafe.
Ken

I cannot reccomend them, filed BBB complaint

7/23/2010

I signed up for this company through Ocwen my Mortgage holder. When it started to get warm I noticed one of my AC Units was not functioning properly. They sent their HVAC company who told me the compressor was dead. I specifically asked why the compressor died and the HVAC technician could not give me a definitive answer only guesses. Neither of his guesses were due to negligence on my part. After they left I received a call from Total Protect saying my claim was denied as the compressor stopped functioning because of a blocked coil. The report did not specify which coil was blocked.
I called Total Protect concerned about the discrepancy, and how the technician had given me some inaccurate information regarding a Freon leakage, they refused to listen. I hired another AC company to look at my Unit. After about an hour of running tests they determined the compressor was faulty due to a loose wire. Neither coil had any type of issue. I am currently in the process of dealing with the BBB. The company responded to my initial complaint saying the compressor was broken because of my negligence, so I submitted a rebuttal with the information I received from the HVAC company who actually took the time to diagnose the problem. I will update with the outcome.

Ripped Off Rs.730 And Finally Spoiled My Brand New 1 Month Old Blackberry

7/23/2010 T.Nagar Chennai Tamil Nadu TN

I had purchased my Blackberry Gemini 8520 from a mobile store in Chennai and only after purchase I knew it was a officially unlocked device and not a usual Airtel Blackberry, I was upset at first as I have nearly 3 years of experience with Blackberry service at Airtel and its just awesome they do it so professionally. I used a Rs.999 (approx. USD $20) worth cover for the phone from case mate, after a month and few days the display brightness diminished to very low level and I had taken it to the Redington India Ltd. service center in T. Nagar and they told me about the Rs.730 charge if there is water lodged in the device and I was 100% sure that there isn't any possibility for the same, so I gave my device for service and was waiting for about 2 weeks and I received a call from them saying there was water lodge in my device and they want me to pay Rs.730 to get the device back and the most important thing is that the device isn't serviced. I was like what the hell? Why would I pay these cheats the money just to open and take look at it and return? These people don't have the basic common sense that if I had known there is water why would I give it for service to pay Rs.730 unnecessarily? I would rather go to private service center and get it done for same price or something additional, finally they sent me some fake snap shots of water damage and stuff. I doubt if they had done it on their own to rip off the money. Today I got the device back and the display totally doesn't work. They spoiled it even more. Blackberry has to stop sending officially unlocked devices let the people get good service from Airtel, Reliance and other service providers. Never from these local Redington guys, I wonder if they have ever seen a Blackberry phone, these guys would only have experience in spoiling local basic phones like NoKia, Motorola etc. Now giving the service order to these guys Blackberry is spoiling its reputation in India. I need a brand new device and also my Rs.730 to be returned and I am not going to live them till then.

People beware of these guys. Redington India Ltd is totally a fraud company. Redington India Ltd rips off the money and spoils your device. Redington Group has to replace my device and pay me my Rs.730 back. Redington Group has to stop the scam in the name of service Blackberry devices. Redington India Ltd should no longed be an authorized company to service Blackberry devices. Blackberry has to stop the contract right away.

Bad Service - Not Responsive To Problems

7/22/2010 Greer SC

First let me start by saying that is took almost 2 months to pay my vehicle off from the trade-in! After numerous calls day/night from the collections Dept. of Toyota, it finally got resolved. It took MY actions calling the dealership numerous times hearing excuses and the General Manager didn't even want to talk to me and avoided my phone calls! I believe they didn't have the money to pay off the vehicle since the dealership is in financial trouble. They said they sent it to the wrong address, would you believe that excuse?

Second issue - After only 4000 miles, the fuel pump failed in my 2010 Altima and they don't have the ability to fix it due to no replacement parts available or a LOANER car for us to drive since it is dangerous to keep driving a car that is not operating safely! They don't care or have any interest your problems after the sale - it's over...

AVOID THIS DEALERSHIP - THEY DON'T CARE !!! Looks like a ghost town in there, hardly any salespeople, customer's or service people. Go take a look for yourself. If you have a warranty issue with your NEW Nissan vehicle, you are on your own - they will tell you to get it fixed at another Nissan dealership.

How Do I Get My Warranty Satisfied!

7/22/2010 Redford MI

I am an eighty year (80) old lady that purchased a 2006 Kia Sedona about 1 1/2 year ago from a Dodge dealer when they refused to let me purchase my 2009 loaner Dodge charger that I had been driving for 3 years and kept all payments on time, for what reason, well he was a fast talker and mentioned that this car is too fast for an elderly lady like me. My patience were short. Since then they have closed and not knowing at the time I had radiator troubles it continued to leak. Now I am running and calling different Kia dealers to get the problem fixed since the warranty is 3 years/3 thousand miles since none have been met. The one dealer charged me $120 just to look at it and said there is no warranty since the mileage is low and its only for 6 years, well the car itself is only 4 years old even though I bought it used. It shows 17,700 miles. I am an old lady with no voice on how to get some help, did they sell me a lemon? Is the mileage more than they said? what do I do? what can I do? who can help me? I only drive to church 2 times a week and to the market once or twice a month. Please forward an opinion or information on what I can do for protection before its too late, if not already.

My car is at a Kia dealer getting repaired because I need dependable transportation, will I be able to get a refund due to my warranty? any further questions please feel free to correspond.

Positive Feedback on National Auto Care Warranty

7/21/2010 Westerville OH

The extended warranty on my vehicle expired recently, and I wanted to post my experience with it. I bought the Pinnacle Plan from National Auto Care in Ohio ( off the internet, and actually through a Ford dealer in Illinois or somewhere; I'm located in Texas ) just before the factory warranty expired, and the extended warranty was for 50,000 additional miles. I had read a lot of good and bad things about extended warranties and this company, but didn't want to go without a warranty as I was worried about potential repair costs. The vehicle is a Mini Cooper, and BMW parts are typically not cheap.

So, I went along for about 3 years and did not make any claims, and then as the end of the warranty period was coming up I took the car in to the dealer to get the A/C and the other things that had broken fixed; I couldn't ever find the time to go into the dealer but as the warranty was about to expire I had to get on it. The items totaled up to about $2500 or more I think. Anyway, it took less than a day for the dealer to get the warranty company approval and everything was done, that is, there was no squabbling about what was covered and what wasn't. The dealer got confused about the rental car costs, and I had to file separately to get that payment later, but the company sent me a check to cover that pretty quickly as well.

Overall then, I thought it was a good deal - the warranty more than paid for itself, the warranty company was easy to deal with and overall it worked out well, so I would recommend it.

Raypak Pool Heater - Waste of Money

7/21/2010

BUYER BEWARE! My Raypak 406A Natural Gas pool heater failed after 4 to 5 months. We noticed it leaking and contacted Raypak to start a warranty claim. After paying $96 to a certified service technician to come out and look at the heater, we were informed by him AND Raypak that they would not honor the warranty. They blamed the product's failure on us. They said our pool water chemistry was to blame. I have had a pool for 20 years. I test my pool water 2 to 3 times per week and then follow up for testing at my local pool store every other week. Any pool owner knows that water chemistry will fluctuate day to day, week to week. This is a loop hole in their warranty that you don't find out about until AFTER you purchase the product and read the manual. I strongly suggest you do not make the same $2500 mistake we made - DO NOT BUY RAYPAK POOL HEATERS.

Warranty Direct deny, deny, deny never pays

7/21/2010 Garden City NY

I have a bumper to bumper warranty with Warranty Direct that was not cheap and I never used or made a claim on until now! When I took it to a national GM dealership because I thought the starter was going and the transmition had been slipping, the dealership found that it was not my starter and just my battery, but the story really starts here, the dealership found through a road test and a computerized test that there was something definitely wrong with my transmission. Then my service representative called Warranty Direct they said yes they do cover transmissions but I have to approve $900 more in diagonistics so they can find out what is really wrong before they will approve the claim. After this was done they found that there was clutch material in my transmission fluid and the dealership said this was due to leaky seals so Warranty Direct sent out an adjuster and when they did he came out and took pictures of everything and agreed with the dealership that there was something wrong and it needed to be replaced. But then when he sent his report back to Warranty Direct it somehow changed to "he found nothing wrong with the transmission"! When I asked Warranty Direct to send me a copy of his findings they responded "we can't send that to you" I asked "why not" the lady on the phone responded "uh, uh, we just don't"! They just kept giving me the run around everyone that you speak to has a different reason why they would not cover the repair. One supervisor even told my service representative "there is abnormal clutch material but its still not enough reason for us to cover this claim"! Warranty Direct said that I could send out another adjuster for just an additional $90 as if they would not alter his findings as they did the last adjuster. DO NOT EVER DO BUSINESS WITH WARRANTY DIRECT!!!!!! You will never get any staight answers out of them, they will never put anyone on the phone with any authority and ability to make any decisions!! They want you to wait until your car stops working and you are stuck on the road and put yourself in danger before they will consider honoring the warranty.

Great Inspection

7/18/2010 Palatine IL

Patient, knowledgeable, respectful & reliable courteous, informed, unbiased - fact focused.

We were very satisfied with Ross's inspection. He was helpful and answered all questions. Inspection was through and done professionally. Very knowledgeable, approved the inspection from my perspective as the customer. Appeared to be a very though inspection. Satisfied with the process and completion of inspection. Ross was very thorough, courteous and professional. We would not have discovered these problems without him.
This was our 1st time using house 2 home & we were very happy

No Refund Given

7/13/2010 Portsmouth VA

888-500-2110

Incident
I have had Nationwaide from 5/19/2009. I never had the need to use them. I just finished making a three month payment on May 19 and then about two weeks later received a letter stating that Arizona is not being covered any longer. In the beginning I was able to get someone on the phone promising me an immediate refund. Now it is impossible to get someone but about every fifth e-mail I get the same answer which is that as soon as they get moneY they will refund my money. I guess it is a blessing that I never had the need to use them since it is obvious that I would not have received THE SERVICE I paid for.

Damage Resulting
I feel I paid for this whole contract with no intent on their part to honor it.

Travel insurance refusal to refund

7/12/2010 Ocoee, FL FL

Our high school band director and I planned a trip with 15 high school seniors, to Westgate Resort in Gatlinburg, TN, during March 2010. I spoke with several reps regarding rooms, times, dates. The weather and the school calendar would be a factor. I was advised to buy the $21.99 additional trip insurance. They assured me that the trip insurance would get me my $372.00 back if something caused our trip to be cancelled. I specifically asked if I would indeed get my entire purchase price returned and she answered yes. Needless to say, the trip was cancelled. I made phone calls for 3 days before I was able to get through to a representative to cancel. Every time I called I got a recording saying "phone lines are down due to weather conditions." When I finally got through to cancel, I was told it was too late, no refund, and the trip insurance did not apply. I filed my claim, it was rejected. I spoke with no less than 7 representatives, including someone in the office of the CEO. Every one of them said the insurance did not cover "trip cancellation", only covered if we arrived, someone got hurt or sick, and we had to leave early. I argued no, that is not what I was told. They said it was a recorded conversation that I had agreed to those terms. When I requested a copy or a transcript of the conversation in which I had agreed to this, they refused to send it to me. I haven written letters to the CEO and other officers of the company with no results except for a few phone conversations with a secretary. She assured me she would help me, but after a month of trying to speak with her, she said no, I had agreed on a taped phone conversation with the terms and that there was nothing she could do. I asked her to refer me to someone who could get me a copy of this "recorded" agreement, I called that number, and as of today, have left 2 messages and been on eternal hold, with no results, no call-back and no hope of getting a refund. I would STRONGLY ADVISE TO NEVER EVER DO BUSINESS WITH ANY WESTGATE RESORT IN EITHER TENNESSEE OR FLORIDA. I TRULY BELIEVE THIS IS A SCAM.

H-P doesn't honor warranties

7/11/2010 Unknown

I bought the laptop in September of 2009. It had problems from the beginning. After repeated emails and phone calls to H-P I took it to a repair service in April, 2010 after the modem failed completely. The repair service returned it to H-P because it was still in warranty. Six weeks later it was returned to me with the modem still defective and the cursor frozen. I have filed a complaint with the Federal Trade Commission but have had no response. H-P did not provide a physical address. The only way I have to contact is by phone or email. The email responses were "no reply" emails. The phone contacts I made were with heavily accented people whom I could not understand.

Rip Off

7/9/2010

BEWARE!!! This company pays Pep Boys rates ($65-70/hr max) even when repairs for BMW, Lexus, etc are required. They also only pay for aftermarket or remanufactured parts...also, no diagnostics. Policy specifically states that a qualified mechanic must perform the work...an absolute contradiction for the rates they pay. Find a better company!!!

PC RICHARDS A RIP OFF

7/8/2010 FARMINDALE NY

September 2007, purchased a Malbar Washer Dryer WD1000 combo unit w/a 3yr extended service plan; was delivered by Malbar within a couple of days. Months after, reading the literature it was apparent that Malbar omitted packaging the shipping bolts required to move the machine; I called back and insisted on having it. The pissed off Tech dropped it off along w/some extended hoses that I had bought. August 2009, I moved from Astoria to Manhattan, personally installed the bolts (thought I was qualified in having my master’s in engineering) and ensured that the reputable, moving company moved the unit in the upright position. The machine was then reinstalled and worked well up until June 23, 2010. That night during the washing cycle, there was a loud explosion along w/sparking and smoke coming from the top of the machine. I hastily uplugged it, disconnected the plumbing and pulled it off the wall to ensure that it did not catch the building on fire. Next day I called Malbar to set up service, spoke to Nancy (nice lady) and explained what happened. She had asked if I had moved (nothing else), and asked me to update my address w/both Malbar and PC Richards; I did. Service Tech came out, same guy that installed the machine, pissed that he could not get parking, and started arguing w/me from the front door “this is not the same address, why did you move the machine? Why did you move the machine? I can’t deal w/this sh*t�. Additionally, he did not remove any panels of the machine, continued arguing, and started writing. When I engaged him, thinking that he was over his parking woes, he stated that the machine had “structural damages causing the electrical sparking incurred due to the move�. I asked, all that by just looking at the machine?....he responded “ yeah smart guy…deal w/it… wait for the report�. As soon as he left, I called Nancy to report his unprofessional conduct, her response….�he’s usually like that�. Called PC Richards few days later, and spoke to several folks. One stated that they’ll send a PC Richards tech to check it out and would call back when appointment was confirmed; still waiting! I called back on 7/6/10 to follow up, spoke to Cassidy (refused to give her last name), who informed, that due to “customer neglect� I voided my warranty stating that I had moved the machine without the shipping bolts as indicated in Malbar’s report�…I couldn’t believe it, and asked her to send out their PC Richards Tech to confirm that…she responded….� it’s your word against theirs…no need to confirm! I asked for their NYC consumer affairs ID#, she stated that they did not have one….asked her to check w/her supervisor which she did stating that they did not have a NYC Consumer Affairs ID#! I explained that they were breaking the law and furnished her w/the ID #. I couldn’t believe it, a company like PC Richards and Son’s lacks the professionalism, the integrity, the rational to properly investigate legitimate consumer concerns only to advocate the capitalistic gains for both their manufactures and themselves. I would never patronize PC Richards and their warranty b. s. ever again. Apparently, their spin on their customers are “there goes another sucker!�

Find a different home warranty program

7/8/2010 New York NY

I purchased a 3 year home warranty in August 2008 and am now having to file a claim. They will not answer their phone and all numbers have directed me to make an inquiry by email. After making the inquiry via email they responded with a simple statement that my warranty has expired. Now I paid $339.99 for 3 months to cover a 3 year period and replied with the receipt of my payment. They now will not respond to my emails nor have they called me back. Horrible business!!! I have filed a complaint with the better business bureau and am waiting to hear from anyone in regards to this matter. My advice to you is to NOT use this company regardless of how good the perks seem or look!!!

Does not honor warranty on leaking windows

7/7/2010 Atlanta GA

Clear Choice Windows refuses to honor their warranty on a leaking window they installed despite the installer's admission it was defective. My new wooden shutters were water damaged and they will not respond to my reguest to pay for the repairs. I have written the president to no avail.

Do Not Buy Vizio TV

7/7/2010 CA

Purchased a Vizio 42 in TV. Went black, under warranty. Took many calls just to contact service. Schedules an on site repair person. Called when repair person never arrived. Vizio canceled appointment without telling me.

Rescheduled date for the following week. This time called to cancel again and rescheduled another date. Repair service too busy repairing Vizios had to reschedule another date. Still waiting.

Purchased TV from Costco. Disappointed that Costco did not step in and demand better service for its customers.

Beware Of This Company

7/1/2010 Metuchen NJ

Direct Buy Warranty's lack of professionalism and complete disregard for the customer means CUSTOMER BEWARE.

They took my money, wouldn't honor the claim because it was substantial and then used all the loop holes they could fabricate to keep from paying me.

My transmission had a bad valve body so I contacted Mercedes, their technical staff, and pulled their Technical Specifications and all are in agreement that the transmission is a sealed unit and does not need to be serviced prior to 39k miles......and still they wanted service records and would not fix it. General fluid levels were always kept up....it only had 26k when we bought it.....beautiful car.

From the first day the claim was submitted it is not "how can we help you" ..... it's all about "how can they get out of having to pay for a legitimate claim".......from day one the lies and deceit kept coming.


Here is a list :

1. Told my wife and Mercedes that they would be sending one of their Tech's to look at the vehicle.....never heard back from them and I was forced to call them back.

2. Initially was verbally accused of buying a damaged vehicle and trying to get it repaired at their expense.....this happened repeatedly.

3. I was then told that they do not cover the Valve Body and my claim was denied.

4. Contacted a lawyer and validated the verbiage in their contract implied "all internally lubricated parts" and that the valve body was definitely a lubricated part. This is when they changed their story and now they wanted service records? More lies.

5. At this point they changed their story again and requested service records? I explained that this transmission only requires that you check the fluid level......their is no service required until 39K miles....the car was only at 30k. I even got Mercedes on the phone, but they refused to talk to them. More lies....especially whey they say this was the #1 reason......not true....they kept making stuff up regardless of how I tried to answer their request.

So....picture this....evertime I had to call them I received the same run around....someone would ask what was wrong...then they would ask for my service contract #...then they would ask what the problem was.....this would go on for ten minutes.....I would have to ask to talk with a supervisor and they would transfer me to a voice mail and I would not hear back from them again.....NOT ONCE did they call me back.

6. This company is a joke.....once I finally did get hold of someone that supposedly was legitimate, all he did is belittle me...F. Watson (probably not even his real name)....who said he would contact Mercedes and get me on the phone to have a joint conversation about an alternative solution.....do you think I heard back????? Hell no.....I am angry that this type of a fraudulent business is allowed to operate in the United States.

Stay as far away from this company as possible...and let other people know the same.

They are all nice up front...but the minute you have a problem you are screwed.

Don't buy warranty service for Nation Wide Home Warranty

7/1/2010 New York NY

I purchased an annual warranty services from Nation Wide Home Warranty last September 2009. About 3 months later one of my appliances broke. I called this warranty company several times to report the claim. I never got an answer from them. No-one answers the phone in that company. I found myself in long waits for more than 1 hour several times and had to hang up. I went to Nation Wide Home Warranty website and email the Claim department several times and never got a reply. I contacted the Best Business Bureau and they are still giving me the run around on this matter.
About 2 months ago Nation Wide Home Warranty contacted me via email and stated that they are not covering warranty services in my area anymore and they will be refunding me the premium I paid. Again this happen 2 months ago and I am still waiting for that refund. I have being contacting Nation Wide Home Warranty and the Best Business Bureau and both are still giving me the run around. I had to pay a technician to come and repair my appliances and still fighting to get the refund for the premium I paid to Nation Wide Home Warranty. "If you do not want to loose your money, do not make business with Nationwide Home Warranty", also "The Best Business Bureau does not function.".

Dishonest and Bankrupt

6/29/2010

As of January 11, 2010, Surplus Floors Outlet (aka Surplus Floors, Inc.) has filed for bankruptcy under Chapter 11 (case number 10-30305-bjh11). Their attorney is Areya Holder.

Surplus Floors, Inc has a D- rating with the Better Business Bureau.

This company is a corrupt group of rip-off artists. It is disheartening to know that a business of this caliber is allowed to open their doors to an unsuspecting public. They have lied to me consistently when I contact them regarding their services. I attempted to file a lawsuit against them but received a letter informing me that I may be penalized for filing a suit against a company who is under a Chapter 11 plan. I'm still working with an attorney to determine my options. While I continue my quest for justice, I figured I might as well put the warning out there for any other consumers who are trying to research this company prior to giving them any business. Most people just provide horror stories about their personal experiences and you don't really know if you can believe them. You can look up the bankruptcy case number I listed as well as this company's D- rating with the Better Business Bureau.

It shouldn't be hard to decide what is the right thing to do.

Beware of this Company with home warranty

6/29/2010 Brighton TN

On June 1, 2010, my wife and I had moved into our new home and I immediately had a water backup problem. I had purchased a home warranty at closing with First American warranties. I called them and they sent out their contractors, Drain Go. The guys didn't even go inside the house to check out the problem. He shined a flashlight into the clean out drain, looked at me and said, "Your insurance is not going to cover this but I can give you an estimate to fix it." He then proceeded to tell me he needed to bring a Back Ho in and dig up my front yard to repair it. He wrote on the ticket, which is ticket no. B5133. My customer no. is 601773378. I said, "Hold on. With a price like that I want a second opinion." He said, "Well, are you going to pay the service fee?" I actually didn't know I had a choice. I said that I was going to pay the service fee but I want you to leave. I paid them $55.00 for nothing. I called my plumbing co. that I have used for years and after their examination, inside the house and out, they advised me to pour in a certain product, which I did. They cleaned out a bunch of "gook" from the showers and I haven't had a problem since.
My challenge to you is for you NOT to use Drain Go. They are a rip off in my opinion and I will tell everyone with whom I have the chance.
DO NOT USE THEM. One other thing, beware of all Home Warranties when purchasing a new home. Also, the inspection is also a rip-off.

Warranty not 2 years

6/27/2010

I bought a Toro self propelled lawn mower, 18 months later its blowing out blue smoke and a bad noise from inside engine. Toro said take to one of their repair shops. I took it to the shop and was told it would be $68.50 do diagnose the problem and then they would turn in to b&S. I was also told that it would probably be my fault for not changing oil or running it low on oil, It was suggested that I just go buy another one. I went to toro and after a few days they told me they would pay for the initial part of opening up the engine. They opened it up and it came back the the engine had ingested dirt to the inside of the engine and it was not covered with the 2 year warranty. I was told it would be put back like I turned it in, wound up if I paid for gasket set and labor it would be like I turned it in. I refused so I got my mower back which I cannot run at all. what good is a 2 year warranty if you have to spend money up front and repair shops telling you that it won't be under warranty before they open it up.

Unfinished business

6/27/2010 PA

I contracted with toll brothers, a nationally advertised builder of residential homes over eight years ago. as of this date this company has not been able to keep water out of my house. after some difficulty getting their attention, they attempted to fix the water issues. they still cannot keep the water out of our dining room, family room, and living room. they have asked to be released from work they did that has been unsuccessful. water is trapped behind the wall in several locations and certain windows leak heavily when it rains. Toll Brothers blames it on the window maker, but the leakage is more than just those windows. It's a stucco house and our inspection report states that the windows were improperly flashed. I am currently sueing Toll Brothers but they have yet to offer an acceptable amount. people buying toll brothers' residences should be advised. the lack of quality control with the toll brothers' building program is beyond excuse. please pass on the warning and advise me on how to get through a settlement with this terrible company that is listed on the New York stock exchange.

Warranty claim

6/26/2010 norcross GA

In August of 2009 my wife and I purchased a new Simmons beauty rest box spring and mattress from "Mattress Unlimited" for $1040.00. One month later the mattress had 2 ea sunken places where my wife and I slept at. we applied to mattress unlimited for a replacement and was approved and they delivered a new mattress after a long wait and when they arrived (independent installer) they said they could not replace it because part of the law tag had been removed. Makes me think that it may have been going to someone else if they picked it up.
The next week I contacted customer service at Simmons beauty rest in nor cross Ga. and they ask me to send the claim forms to them and I did and they replied and ask for one additional photo of the type of mattress tag that was on the bed and I did so and they replied and ask for all of the photos of the bed that had the measurements of the depth of sunken places to be in color photos. at that point I refused to re do all of the warranty claims. as I had complied two times correctly.
it seems to me that if a company is not going to warranty when all warranty claims have been met on this high price of item that there should not be a warranty implied by the manufacturer or retail store.

my time is valuable to me and my corporation and the days are long and do not have time to keep sending letters and e-mails back and forth for something that should been resolved quickly and by a visit from the retail store if they thought that I was not telling the truth.

rodger minor

Cross Country Home Warranty/Total Protect

6/26/2010 Ft. Lauderdale FL

Our mortgage company Wachovia/Wells Fargo recommended this company after our 1 year home builders warranty ran out. We have been paying our premium to them for 1 year now wit no problems or any claims until May 2010. I am deployed in Iraq at the time and returned home for a 2 week R&R on 03 Jun 2010. On 07 Jun 2010 we began havin A/C issues with no previous claim filed for A/C issues. It was 86 degrees in my home at wake up 0600 and 90 degrees at night fall until 3am in the morning. This is with the thermostat being set at 70 degrees. That's how things were when I was home for 2 week R&R and still now. The warranty company has dropped us as of 25 Jun 2010 for further & future A/C repairs and refusing to do any further repairs on our system since the A/C repair man/contractor of Artic Air that has been sent is stating that the problem is due to faulty installation on the builders behalf. I do not know the name of the builders as of yet, but we are residents of Villages of Westgate located in Fort Mitchell, Alabama. We have contacted an attorney and they have instructed us to find out if others are having problems with their system. Also, while the A/C tech was at our home, there were 2 residents that stopped at our home and requested that he go check their system because they are having similar problems. We are researching it further to see how many residents are having the same problem. We have only been in a brand new home for 1.5 years. This should not be happening. In the meantime, we have had to take my mother-in law to the emergency room 2 times since this started with pressure attacks due to the extreme heat. She is 73 years old and not in perfect health. We are her care takers as she is our dependant. We are going to start with our attorney. But I plan to get media attention drawn to this situation if necessary. In the meantime stay away from Cross Country Home Warranty/Total Protect services as a home warranty company. You should also research buying a home in Villages at Westgate sales office before buying a home there. Speak to other residents in the sub-division before doing the closing. If you want an honest Real Estate Agent, please contact me through this post so I can recommend her. Our agent is working with us trying to resolve the issues. It isn't an absolute that she assist us 1.5 years after the closing of the home. But she is diligently working with us to try to guide us in the right direction to resolve the issue.

DEFECTIVE PRODUCT

6/22/2010 38 NARDOZZI PLACE NY

HI I AM WRITING TO COMPLAIN ABOUT A MATTRESS BOUGHT FROM SLEEPYS MATTRESS MADE BY SERTA THE MATTRESS IN QUESTION WE HAVE HAD ABOUT TWO YEARS. THE PROBLEM IS, IS THAT THE MATTRESS DEVELOPED A BIG SNAKE LIKE BULGE IN THE CENTER OF THE BED. THEY HAD ONE OF THEIR PEOPLE COME OUT TO CHECK TAKE PICTURES AND SO ON. THERE IS A FIVE YEAR MANUFACTURE WARRINTY ON THE MATTRESS AND THEY REFUSE TO HONOR THE WARRENTY WHO CAN WE TURN TOO?

Home Repair Warranty

6/22/2010 Brighton TN

There was a back up in my showers. We had just moved in and evidently my inspector did not catch it. I contacted my warranty contact and they in turn sent out the contractors, Drain Go, to inspect my problem. They didn't go inside to observe the backup. They just looked at it and said, "It's broke" and that my insurance would not cover it and that they could give me an estimate. $1900.00 to bring in a back hoe and dig up my front yard to repair it. I paid their service fee of $55.00 and asked them to be on their way as I wanted an second opinion for a job that big. I called the plumbing co. that I have used for years. They looked at it, went inside and checked, said pour a certain product down the drain. He cleaned a big glob of junk out of one of the drains. I haven't had problem with it since. Do NOT us Drain Go in Memphis, TN or Bartlett, TN. Their office is located in Brighton, TN.

Lack of Communication, Failure to Follow-up in a Timely Manner, Denial of Claim

6/22/2010

This is a rip-off warranty. Upon a problem, they will not follow-up with communication, they will keep you on hold, and they will find any excuse to dismiss and deny your claim.

I have been waiting since May 24, 2010 to resolve an emergency air conditioning situation. The service company failed to submit the assessment of the problem (over seventeen days) and Home Shield stated that they could not address my problem until the service company submitted the paperwork. They also suggested that I go in person to the company to see if they would fax in the assessment. Being that the weather was 95 degree Home Shied suggested that I go purchase fans and they would reimburse me (up to $100) for a home that has over 2,900 sq. ft

This was followed by ten more days of waiting for Home Shield to contact me regarding the decision (Yes, I called them everyday and talked with the supervisor). Only to call (day 29) and was told the claim has been denied
due to the fact that the technician stated it was installed improperly even though I had the city building code inspector to come out to verify that it did meet code.

This company will not communicate and will find any excuse to deny a claim.
As another person stated who filed a complaint against this same company if I had saved the monthly cost for the warranty for the ten years I have had this warranty, I would have saved up the $9,000 not to mention the interest.

Direct Buy Warranty SCAM

6/22/2010 Metuchen NJ

These folks are liars and scam artists!!!

First they start by lying to you about their coverage. The bumper to bumper is only as good as they want to interpret the verbiage in the contract.....and here are several other examples of how they will sucker you in and then cheat you if you try and collect:

Example #1 - They tell you all internally lubricated parts are covered, including some external things like transmission mounts. When you have a problem with the transmission, the 4 things identified as "including" are the only things they cover....not the internally lubricated parts they lied to you to get you to buy the contract.

Example #2 - So now you have bought the warranty and they make you wait 30 days before it goes in effect. All the while, the 30 day full refund period is ticking away.....now all recourse is gone and if you cancel you immediately loose at least 20% right off the top.....this is 500 dollars on most policies....and they will have done nothing to date but screw you over.

Example #3 - Here's the kicker....if you want to fight the denial of the claim you will have to do it in New Jersey. Secondly, they have limitted your ability to get anything back by putting a cap in the small print....of 1500 dollars.....that's not even half of a transmission or engine problem.

Example #4 - All the while they are jerks to you on the phone, pass you from person to person, they will tell you all managers are out in the field, they will not give you to anyone in charge and they will continue to lie and belittle you till you go away. They will not cooperate with your dealership, they will not call them back, they will lie to you and tell you they are sending a representative out and they will never show.......on and on and on.........liars, cheats and scam artists.

Please tell everyone you know......I will and I am contacting 60 minutes and several other organizations that correct these scams.

Fabric Protection 10 year premium full replacement

6/22/2010

Upon purchasing my Lazy-Boy reclining loveseat I also purchased for $150. a warranty with Ultra Shield for fabric damage ie tears and stains. My loveseat is less than 3 years old when I noticed 10 or more small snags or tears in the fabric on the lumbar support area of one side of the loveseat. I called to report this at the 800 number provided on the warranty card. They said it would not be covered because I didn't know exactly how it had happened although I did know immediately within one or two days) when it had happened. What a Scam!!! My 10 years of coverage is worth zilch! No one came out to see the damage. They didn't even want a photo! The store, Burgan's in Spokane, where I bought the loveseat would be my only recourse and they have gone out of business after 25 or 30 yrs. at the same location. I asked if could get my money back for the rest of the 10 yrs. of the warranty (about 7 yrs.) and they said No. My advice to any one is forget about ULTRA SHIELD they have no intention of backing their warranty.

Sagging Restonic Bed

6/22/2010

We bought a King size Restonic about 3 years ago. The mattress keeps sagging on both sides and humped in the middle. We have tried to rotate it but still sags. We finally had to turn it over and put cushioning on the mattress to sleep on it. We paid over $1000.00 for it and the store where we purchased has gone out of business.

F Rating by BBB--WELL Deserved!!!

6/22/2010 Edison NJ

Once I received the written contract, the areas of concern that were promised to me verbally (during the SALES process) were clearly EXCLUDED!! DO NOT give this organization a penny. They have been reported to NJ Atttorney General, Consumer Affairs Division, BBB and anyone who will listen. Apparently they don't get it! BAD publicity and poor customer service gets you NOTHING. I will continue to take on these CROOKS until they clean up their act. Maybe the LAW will get their attention. Oh yes, may I add --They refused to cancel my phony contract--May I suggest checking out a REPUTABLE Home Warranty company only after reviewing its' record--Thank you BBB for posting the F rating--Too late for me.

Pontoons leaking, no real warrantee

6/22/2010 68143 Clunette St, New Paris ID

Lifetime warranty....no so! We took our leaking pontoons on our starcraft pontoon boat to the dealer, he verified that the leaks were a product defect, but Starcraft refused to honor their well advertised "Lifetime Warranty".

Beware of HMS National/Cross Country

6/16/2010 Ft Lauderdale FL

This company has no integrity whatsoever! They have kept us waiting for an AC repair for nearly 2 weeks, just now denying our claim, AFTER Monday guaranteeing that the repair was covered under our warranty. Now, they are saying they will not pay for the repair. After paying monthly payments to them for over 2 years, and not making claims, they made repeated promises to get this resolved, without ever doing so. We have just been informed they won't cover the repair afterall. On a side note, THEIR own contractor they sent to us told us last week to be prepared because this warranty company denies almost every customer's claims, and call it "not covering normal wear and tear". Beware of this compnay! If you are a current customer, look elsewhere. There are a couple of companies that actually pay customers' claims out there.

Air/heat pump

6/16/2010 Farmington, CT

Had a new heat pump and air conditioning unit installed 2 years and one month ago, the compressor burned out and new one was installed under warranty. However the warranty does not cover labor much to my surprise! I called customer service and received no satisfaction as labor is not covered, I informed the person that I wouldn't have needed the labor if their part didn't fail and since the warranty is for 5 - 10 years obviously this was a premature failure knowing the statistical analyses that goes into determining warranties

Bottom line I will never buy another Bryant/Carrier product again as the arrangement between dealer and the factory is similar to the US Auto industry. Like Autos, next unit is Japanese or Korean as they recognize the ownership experience doesn't stop at the dealer and they keep tighter control over their dealers. Haven't bought an American car in over 19 years and I can only say the same will apply to my heating and air conditioning needs.

Lesson: make sure warranty covers everything including labor given American business ethics or the lack there of. It is a shame that most American businesses need to go bankrupt or out of business before the management changes their ways, in the mean time the good people that work for them lose their jobs.

By the way, I own a small copy and I would be out of business if I provided the same disappointing level of customer service/satisfaction.

Why offer a 1 year warranty on parts when labor is only 90 days?

6/15/2010

In November I bought a Magnavox Blu-ray Disc player. I have now owned it for nearly 7 months and it suddenly stopped working. The warranty says 1 year parts and 90 days labor. What is the point of having that kind of warranty. Well, I call and they say they can fix it for $60. The machine cost me only $120 so it seems pointless to pay half the price just to get it fixed. I know it is not a very expensive blu-ray player, but 7 months? This company has only shown me that they make faulty products and they DO NOT stand by them. If they truly believed in their products they would have a full warranty on it. What a joke.

Nemet Motors Lies

6/8/2010 Jamaica NY

Never go to this dealership. The do bait and switch and lie to you. I purchased my used Nissan Armada from this dealer and bought an extended warranty with it. I was told to my face and handed paperwork to the fact that my coverage would extend to the electrical components; including the air conditioning, factory DVD, back up camera etc. When I started having problems with my DVD and back up camera, I was told that my warranty did not cover those items. I was mislead and lied to. I have contacted the dealer for them to make good on this and they refuse. I will not ever go to this dealership Nemet Motor in Jamaica, NY again and may not buy Nissan again.

Defective Lawn Mower

6/8/2010 South Bloomington MN

Last July I purchased a Toro Lawnmower. It worked fine the balance of the summer and the first 3 or 4 times I used it this spring. The last time I attempted to use it the engine seized up. I attempted to restart it one time and stopped believing that continued attmpts could damage the engine.

I located a local hardware store that was authorized to complete warranty work and the tech advised that the engine was completely out of oil.

While I confess I didn't check the engine this particular time I check the oil level almost every time. (I know it sound like an excuse but its true). In my mind it was so unlikely that it was lack of oil that when it seized up I didn't even look.

After expressing my disbelief to the person who worked on my mower I mentioned where did the oil go? I didn't tip the mower over nor did I drain the oil the correct way. He admitted there wasn't a drop of oil on the exterior and that the mower was very clean. But that if Toro would authorize it he would love to break the engine down and take a look at it.

Seriously; I used it the balance of last summer and this spring...if there was no oil it wouldn't have lasted that long...I certainly didn't empty it. There wasn't any oil on the floor of my shed and again...the tech admitted it was very clean without oil residue.

I then contacted Toro Customer service and explained the situation to them. Since it was a lack of oil issue I mentioned that I thought I was waste of time. She assured me that she would send their local representative to the hardware store to consult with the tech. (I should mention; she was very nice.)

A week later the tech called to tell me that the Toro representative stopped by and wouldn't authorize any repairs and when the tech asked if he wanted him to tear down the engine the Rep said no. According to the tech the conversation lasted maybe 30 seconds.

Obviously; the Toro representative went through the motions in investigating my lawnmower issue.

As I stated above....I used the mower without any problem....I didn't drain the oil and no one can tell me where it went. Complete waste of money...I didn't even own the mower a complete year. Most of the time I it was in storage during Autumn and Winter. I realize that in the end the oil is my responsibility and admit that this particular time I didn't check. But I know...I checked the week prior and it had plenty. If their was an issue with the engine it was defective...it was not due to lack of maintenance.

You cannot get a problem resolved that might cost a lot of money

6/4/2010 All Right Heating & AC, Blue Springs MO

I am most unhappy. I purchased a home in October of 2008 with an AHS warranty as recommended by my realtor. We were happy to find that we were 'covered' when the Air Conditioner developed problems the following summer (2009). We were perplexed by the problems we seemed to have initially getting a visit to check out our system (it took several days for the initial visit) but eventually All Right Heating came and looked at the system.
Our system was, at that time, leaking WATER on the inside, which was dripping from the cooling heat exchanger on the inside of the home and running down the metal surfaces on the inside and outside of the AC/Heater unit, and was actually dripping down internal wiring in the heater area and further down onto and into the blower motor that got replaced during the second call.
There was WATER and RUST evident at all levels, but the technician shrugged on the first visit (the unit was not cooling adequately) and said the compressor needed freon, which he added. Repeat calls fell on deaf ears when I explained that the unit was operational but still dripping water inside the unit onto the wires and onto the motor, and from there through the bottom of the unit to the to the floor drain. I had requested that the technician check the A/C drip pan for a leaks during the second visit, but he did not comply with my request.
About a month later the motor seized completely, and so All Right returned and replaced the motor. I noted again the problem I saw with internal water flowing over the internal wiring and the motor, but again, my concerns fell on deaf ears. This motor, now still less than one year old, broke off at 2 of the 3 mounts this past Tuesday. A call to All Right on motor warranty got the answer that blower motors are only guaranteed for 90 days.
I called another AC company. This time, the owner of the company visited and he indicated that the water running down through the rusted-through drain pan under the AV coils has destroyed the blower enclosure and that repair was possible but not advisable because of the leaking water. He stated that a repair of the housing was possible and would run between $800 and $1000 and that with water flowing downward there would not be a warranty on the repair.
So now we are looking at a TOTAL Air Conditioner and Heater replacement for a problem that WAS IDENTIFIED LAST YEAR UNDER YOUR WARRANTY BUT NEVER ADDRESSED NOR REPAIRED. The new AC unit will cost about $8000, and I will be filing formal complaints with you and ServiceMaster, as well as notifying the realtor’s home office so they can tell agents what a shoddy job your company does.
I would gladly discuss this further with the customer service department. Again, I am most unhappy over this entire episode with this “service� company.

Genesis Service Contracts are a waist of your money

6/2/2010 Taylor PA

I had to have my computer replaced on my 2004 Chrysler Town and Country. I called in and started a claim. All the shop info was given and the shop was contacted by the claims department. After I found out the problem (computer needed replaced) I called the claims department back and advised, let message with the Adjuster with my contact info and the shop info. 8 days latter I paid the repair cost $1300.00. 2 days latter I got a letter in the mail from Penn Warranty dated the day after I opened the claim that they had elected not to renew my service contract. I call the claims office today and was told that they were not going to pay for any of my repair cost because the vehicle was picked up before the repair was approved. The van was in the shop for 8 days and the office had been spoken to 5 times (2) from the shop and (3) by me. I have had their services for almost 10 years now on 2 different vehicles and with the first claim they cancel my policy. There was ample time for this repair to be approved. This computer was a dealer part only and I was not going to buy one from a junk yard because electrical part can not be returned.

Warranty direct is a con-game! stay away!

6/1/2010

These people are criminals, they belong in prison for what they do. they steal your money then when you have a claim it is ignored. they do it in hopes you just get tired & go away. it is a total scam, do not waste your time or worse your money on their bullsh*t, it is total bullsh*t!! they are run by bin-laden to finance the taliban for all I know, they simply take your money with no intention of ever paying claims. please don't be ripped off by these scumbags like I was!

AVOID Cellular South

5/28/2010

Cellular South is the worse company I've ever dealt with. Their customer service people repeat over and over, "I'm sorry for your inconvenience" and then put you on hold while they read the manual and try to help you with your phone. Every customer service person did not know how to operate the phone I had. Not one. They kept me on the phone for an hour and would not switch me to a tech that knew what they were doing.

Then their techs tell you they can't fix the problem and to file a warranty claim. When you do, they charge you for the replacement phone instead of it being free saying that they could not duplicate your problem.

On top of this they send you a refurbished phone and not the NEW phone you paid for. So, I paid for a new phone, it didn't work properly, and sent it back at Cellular South's request. They decided my new phone was ok and sent me back a used phone and then charged by $60.00 for this used phone saying my new phone's problem was not under warranty.

Con Artist - that's what they all. This is where they make up their money!!!

I think this is switch and bait and fraud!

BEWARE....Yes the price is cheap, but in the long run you end up paying more.

Don't Buy Jeld-Wen Windows!

5/28/2010

In 2005 I added a room on my home on the Oregon coast. I put in jeld-wen windows. Now the hardware has rusted and the seals are broke and the warranty is no good. The reason "someone should of told me to buy stainless steel hardware." Well who should of told me? Jeld-wen claims they recommend stainless hardware but they didn't here.

Now they want to charge me $175.00 to send their representative to determine the problem and tell me what to buy to fix it. Well contractor's came for free and told me. The hardware can't be replaced it is too rusted.

So I have bought new windows from another company for less than their service call and repairs!
Warning to everyone their warranty is not for a life time it's not for any time except for the time it takes to get out honoring it.

If anyone out there has a class action I want on the list !

Very Dishonest Company

5/24/2010 AZ

I bought extended warranty from warranties 4 wheels. They assigned Genuine warranty Solution with Factory coverage. They informed me that it is just like the factory warranty. When it came down for claim they denied. They will give any reason not to pay. The president of the company was Mr. Wayne Craig. I could not believe that a CEO of company would scream at customer. Almost threatening tone. Found out the he owns Warranties 4 Wheels and Gorilla Marketing. They were pretending that they were different company.

I thought they had rental and towing but they don't even have that. When you call them they will say anything to sell the warranty. Don't be scammed.

Warranty is Upheld - Thank You

5/24/2010 Norfolk VA

We had our windows installed 5 years ago (2005) by Window World. We were experiencing problems with the way the windows were installed. Window World sent some men out one afternoon to complete a review of the problems we were experiencing. The reviewers left, called an hour later, and said someone would be out the next morning at 9:30am to fix any problems.

The next day at 9:30am three friendly guys came out. They worked all day. We have four windows along the back of our house. They removed all of the vinyl from the back of the house where the windows are located and fixed the installation problems we were experiencing.

In addition, to ensure there were not any further problems, Window World went beyond fixing the installation concerns. They fixed some problems with our vinyl siding and added insulation under the vinyl siding to improve our home's energy efficiency.

It is nice when a company stands behind their warranty.

Thank you Window World!

Worst Company Ever!!!

5/19/2010 Uniondale NY

This is the worst company ever. Everything goes smoothly until you have a claim. My shop told me of all the extended warranty companies he ever dealt with, this was by far the worst.

I will make it short. My contract says they pay for car rental for up to 3 days for any repairs between $401-$700. My repair is $609. They refused to pay for more than 1 day.
( DID NOT HONOR WHAT WAS WRITTEN IN CONTRACT)

Also said my shop had to call them to request a car rental for me (NOT WRITTEN IN CONTRACT).

They also refused to pay the full amount for the parts replacement. They said they only pay wholesale price, even though THIS IS NOT WRITTEN IN MY CONTRACT.

This is a piece of garbage company, scam artists. The worst kind of human scum on earth. DO NOT DEAL WITH THIS COMPANY.

Left my contact information, anytime there is a class action suit against this company, count me in.

Penn Warranty Corporation Is A Rip Off!

5/17/2010

This is the first time EVER that I took the initiative to post something against a company because I felt so ripped off.

I spent about 2,000$ on an all inclusive auto insurance with PENN WARRANTY CORPORATION. After I went to a regular dealership as well as a good repairshop, this all inclusive insurance did not want to cover anything but a little tiny item on the bill. In a bumper to bumper insurance, you expect more than this.

After I canceled this insurance, I received only a portion back, and less the amount of the time they claimed to have 'covered' me.

This insurance is such a rip off. I just don't understand how companies like them can be in business. Neither do I understand how people make a living of such crime. I hope these entries will tell people about these malpractices and poor ethics.

DON'T BUY FROM THEM!!!!

RIP OFF.

Fritz Bohl

HomeProtect.Org

5/14/2010 Ft. Lauderdale FL

Beware of an ‘offer’ for home protection warranty from Home Protect. I was offered this coverage when I purchased my home and thought it was a great selling point. NOT! This warranty insurance is worthless. They have every reason in the book to deny coverage (read the details of the terms), take days to return calls for appliance pricing, refuse to give the physical address of their corporate office…their emails are returned as undeliverable…the list goes on and on. So I asked for a refund of the unused balance of the warranty and was informed that there was ‘no out of pocket’ expense to me so there was no cancellation refund. I was told I could ‘choose not to use the warranty’ and that was my only option. Hello…does this smack of fraud to anyone else? I wish I had asked for the additional $1000 taken off my sale price…at least I would have something for the money. THIS COMPANY IS WORTHLESS!!! DON’T LET ANY BANK TELL YOU DIFFERENTLY!

Do not get the leather warranty!!!

5/13/2010 Smyrna GA

I recently purchased a leather sofa and chair from American Signature Furniture at 2540 Cumberland Blvd in Smyrna, GA. The sales lady talked me into buying the leather warranty on the sofa and chair for nearly $250. She told me that the warranty covers 'everything' as long as we tell them what ever happen to the leather was an accident.


Recently, I discovered a few very deep scratches on the leather of the sofa and called American Signature Furniture about the scratches. I was promptly told that the warranty does not cover scratches. I then talked to the warranty company and they told me the same thing. They did tell me that it covered tears but since I already told them it was a scratch they would not cover. I then asked if I took a knife and made a tear in the sofa before I called about the scratch would it be covered. They told me it would.

I have had the most difficult time with this issue. I have to call repeatedly before anyone will return my calls at American Signature Furniture. They are very rude when I try to discuss the issue.

I would not recommend American Signature Furniture to even my worst enemy! With the service I have received over this issue I will never be a customer of American Signature Furniture again!

Betrayal of a once trusted comapny

5/12/2010 Tulsa OK

27 March 2008, Mathis Brothers Furniture Store, Tulsa, Oklahoma, insisted we purchase a $200, 2-year extended in-home service/replacement warranty contract through them, on the SONY 46-in LCD TV purchased that day in their Tulsa store. That warranty contract was through Warrantech Direct, Bedford, Texas.

20 January 2010, SONY was notified the TV was defective. It was in and out of the Warrantech Direct repair shop in Tulsa, OK twice, and in the possession of Warrantech Direct since 03 February 2010. The repair shop had advised SONY and Warrantech Direct about 25 January 2010 that the problem was the display screen, but were told to “repair a ribbon�, and so they did, which led to further problems with the TV. This information came directly to us from the wife of the service technician - she being his office manager.

18 February 2010,the Customer Service Manager of the Mathis Brothers Store, Tulsa, OK, was advised by Warrantech Direct to replace the TV, at no cost to our family. As instructed by Warrantech & Mathis Brothers' Customer Service Manager, this same day we visited the Tulsa Mathis Brothers store and picked out a replacement TV – comparable value, features, etc.. Warrantech Direct approved our replacement TV selection and full payment to Mathis Brothers that evening.

19 February 2010, Warrantech telephoned stating arrangements had been made with the Customer Service Manager @ Mathis Brothers to deliver the new replacement TV to us sometime before close of business this day. Warrantech stated “We have taken care of everything, including payment of your new TV to Mathis Brothers". All you need do is pick-up your new TV today.� We informed Warrantech that our pick-up time would be 6:00 or just after, that evening. The Customer Service Manager from Mathis Brothers then called telling us we could pick-up our new TV “at any time before closing tonight� and we told him "between 6:00-6:30 P.M. this evening. A few minutes later, a Customer Service Rep from Mathis Brothers called telling us “your new TV has arrived here at the store and is ready for you to pick-up today.�

19 February 2010, 6:30 P.M. we arrived at the Tulsa, OK Mathis Brothers Store and were told via phone by the Customer Service Manager, through a female employee - only person working that evening in the Customer Service office, “Unless you bring the old TV to us by Saturday (next day), and sign a document stating you will pay me the cost of the new TV, you aren’t getting the new TV.� The Customer Service Manager refused to talk directly with us, or to answer my husband’s call to his cell phone. He also knew the old TV had been in the possession of Warrantech Direct since 03 February 2010, and that we no longer had access to that TV.

The defective TV was paid in full by us the day of its purchase, 27 March 2008, and per Warrantech's initiated conversation to our home the morning of 19 February 2010, they had approved and ordered full payment for the new replacement TV to Mathis Brothers, a fact the Customer Service Manager was well aware of.

We sought the help of a local TV station in Tulsa. Although they did eventually help us in receiving the new TV, Mathis Brothers increased their advertising dollars to that TV station. In return, the TV station refused to allow us to mention either Warrantech or Mathis Brothers during our taped interview which aired 28 April 2010. We believe this action by Mathis Brothers was their deliberate effort to keep both current and future customers from finding out about the problems we encountered with them.

Before You Buy A Honda Warranty Or Go To Earnhardt Honda Read This!

5/11/2010 avondale AZ

I would not recommend this place at all. Very shady place IMO. ‎ - ‎ - Today
Do not buy a vehicle from this place or get it serviced here under any circumstances. My 07 engine failed ,(it was well within the warranty period) and it was denied coverage even though its a certified vehicle with only 27,000 miles on it that doesn't matter to Honda Care or Earnhardt Honda. I wish I would have read rip-off reports or yahoo complaints before I took my vehicle here. After reading the warranty in full I feel like a fool ever buying a Honda, you have to keep immaculate records and be in a school zone with nuns to ever be covered under any circumstances. They can deny you for any reason at all, and they will deny you believe that. I don't know what caused it to burn oil so fast or whatever but I felt good I had a certified vehicle under wwarranty at lkeast or so I thought. My previous vehicle was a Cadillac that I had a few issues with but they always covered my vehicle and fixed the issue every time I had a problem. I thought buying a Honda was a smart move because the Cadillac was getting up there in miles. I was very wrong, Everything I knew was wrong, Honda does not stand by there vehicle or service at all, and believe me I thought a long time before I purchased a Honda, I am on a fixed income and it was a BIG purchase for me and now I wish I stayed with my Cadillac, It was one of the worst decisions I have ever made buying the Odyssey. I am going to ruin my credit and let them take the van now. Also keep this in mind if you ever are considering buying a certified Honda.
They sell you a vehicle and warranty stating that if you don't use it you get your money back. WRONG! This is the tricky part Honda care is a different company than Honda finance/ and Earnhardt Honda. They all pass the blame on each other and if you really need to be covered under there warranty most likely you will have problems. I've contracted the service manager and GM with no response from either I know that Honda has a good product because I've heard a lot of good thing and thats the reason I bought one, but whatever you do do not expect them to cover your warranty and WHATEVER YOU DO DO NOT COME HERE FOR SALES OR SERVICE ! I am in a wheelchair and need my car to goto dialysis and its stuck at EARHARDT HONDA WITH AN 8500 dollar bill. Oh I almost for got, I tried to get help from Honda customer care and a Todd yamagucci called me back and I told him about me being paralyzed and needing the vehicle to go to dialysis and he laughed at me and would not under any circumstances transfer me to a supervizor, if anybody has any advice for me on what to do please help me .

Ignorant to customers' requests

5/8/2010

I bought a Assaggio Java Casual Convertible Sofa by Lifestyle Solutions on Whole Sale Furniture website. The delivery was on time, but I was very disappointed when my new sofa started breaking whithin the following 3 months. I tried to contact the Whole Sale Furniture. It took a while, and finally when I got in contact with a representative on the phone, I was told that despite the warranty, they would not be able to help me much, and told me to contact the manufacturer. Nobody seemd to take any interest in this matter. They also told me that it might cost me more money for the shipping the sofa than it costed me to buy it. This is completely unfair, and I will never buy any other product from them neither would I recommend the Whole Sale Furniture to anyone.

Warranty Replacement Info; Problems (How to get your new headphones)

5/7/2010

Ok, so here's a long information filled rant about how to and how NOT to get your Skullcandy warranty replacement headphones that started LAST January. I bought a pair of Skullcandy Lowrider headphones at Dick's for 40 bucks. I wanted a pair of over the head headphones that looked cool for my laptop since my dogs seek and destroy any bud style headphones.

I bought the headphones in January of 09. A few months down the road the plastic adjuster piece snapped on one side, so I electrical taped it together and thought nothing of it. In August or September of 09 the top part of the headphone that has a folding hinge completely broke and rendered the headphones useless. I wondered how in the world a pair of 40 dollar headphones that I use while sitting down on my computer could be so fragile. Upon an internet search I find that others have had similar complaints. Sigh. Well no worries, Skullcandy has a lifetime warranty. I figured I had nothing to lose and contacted them for a warranty replacement...and the story begins.

I used the online request for warranty replacement right on the Skullcandy website, and was promptly issued an RMA number for my return and asked to ship my broken headphones in, along with a letter about what happened to them, and any additional color choices I wanted, keep that fact in mind! I paid postage to send my broken phones and 3 count em 3 different color choices into Skullcandy and would wait to hear if I would be granted a free replacement pair (meaning the headphones were found to be defective) or a coupon for 50% off a new pair (if the headphones were found to be broken by me).

Within a week I got an email saying my phones were granted a warranty replacement, meaning they found them to be defective, they would be shipping me out a replacement pair ASAP. I was overjoyed. That was the last email I heard for 2 months. I figured I would give the requisite 6-8 weeks before poking in to see what was wrong, so I did just that. I waited 2 months before contacting them through email about my replacement. Several emails sent to the customer service email listed in my initial warranty replacement email....nothing. I never got any email replies. GRRR

Cut to December, I notice a live chat icon on the Skullcandy webpage that was never there before (and I've never seen again). I click it and talk to someone who states my warranty was never sent out because my color choice went out of stock. I noticed that one of my other original 3 color choiced WAS in fact in stock, and wondered why they hadn't just shipped one of the other colors I asked for, instead of never contacting me and TELLING me to pick another one. They just expected me to forget about it I guess! I told him the color I picked and he put the order in and said I would get them soon.

Cut to another 2 months. Nothing. I actually get an email this time saying I need to choose another color because my NEW color choice was now out of stock. WTF! If they had just sent me that color (which was in my list of choices) the first time around it WOULDN'T be out of stock! I figure SC must get a loooot of warranty requests to constantly make things this hard. I know better then to send emails or wait for the random live chat icon, so I call my new color request into the SC phone number, and was promptly sent a replacement pair, that finally arrived today. PHEW!

So to summarize:

DON'T expect them to actually read or pay attention to your color choices, because it's very unlikely that you will actually end up with an exact replacement color wise, since my original color, and BOTH color choices I sent them are now out of stock forever because they took too long getting replacements out to me.

DON'T send emails or use their customer contact form, the emails will never get answered.

DO use the live chat icon on the home page, though I've only seen it once, and never again since. DON'T use the live chat in the individual headphone pages because they will not help you.

DO call the 800 number, they are the only ones who actually seem to do anything.

DO contact them if it has been over a month since you last heard from them. Your color choice is likely out of stock, and it seems like they don't always contact you to let you know that fact. Once I finally picked a color that remained in stock, it only took 3 days to get to me.

All in all, it did take forever to get a replacement, a little of my fault a little of SC's fault, but I DID end up getting a replacement, in a semi acceptable color choice, and that's what matters.

I just noticed another complaint from 1/31/09 about a similar problem of never hearing back from them after sending your headphones in, so that's why I wrote this review.

Poor customer service for faulty microwave

5/6/2010 Fort Lauderdale FL

We bought an Oster microwave in Dec. 2009 and it was working fine for 4 months. About a month ago, it started building up excessive moisture inside, to the extent the the interior seams were rusting and water was dripping from the door. When contacting Oster, they first said it was our environment that was causing the problem and it wasn't a warranty issue. Then the next representative accused us of not maintaining the microwave properly because we didn't wipe it every time we used it. There was nothing to wipe until a month ago when all the moisture started forming. They took our denial of wiping the first four months as meaning the microwave was filled with uncleaned food which then clogged the vents. When asked how they knew we had a dirty microwave, they referred to the wiping comment that was totally unrelated to food spills but was said during the discussion of the moisture problem. No moisture, no need to wipe, moisture dripping on the floor, then need to wipe. Of course, all food spills were cleaned up immediately, that was assumed as normal use on our part.
In all, three representatives hung up on us out of four including one supervisor.
They have been coached to ask probing questions that they then turn around to make it seem like you have created the problem yourself. One tech even suggested we probably dropped the microwave causing the problem. Another said it was unsafe to use and we should pay to have it repaired. In all, it was a surreal experience with a company that obviously doesn't value it's reputation or return business.

How to Beat Home Warranty Companies at Their Own Game - Part II

5/2/2010

(The following information and advice applies to American Home Shield. Whether or not the advice applies to any other home warranty company is unknown.)

I recently observed a trial in which AHS was being sued for denying a claim. After the trial, I had an opportunity to talk with the attorney who had represented AHS. The attorney advised me that AHS always settles the lawsuits or pays the claims when sued. Regarding class action lawsuits, whether the person remains part of the class or opts out is not relevant to the outcome of the case; AHS does not use a pending class action as a defense to settling the case. What this means is that if you sue AHS, you will get your money back. The only losers are the aggrieved homeowners who do not sue.

Although I had long suspected that AHS made little or no effort to contest lawsuits filed against the company, my advice to anyone who has a claim denied is not to waste time trying to make AHS either repair or replace an appliance. Have the appliance repaired or replaced at your own expense and then sue for reimbursement. This same advice applies to what you consider to be an emergency situation or an unreasonable delay by either AHS or the service contractor in repairing or replacing an appliance or approving a claim.

You are also likely to be more satisfied with the service contractor and the appliance you have selected as a replacement than the below builder’s grade of appliance provided by AHS. You will be able to hire the repair company of your choice and choose the color, make, and model of the new appliance. In the few instances I have read about when AHS has replaced appliances such as A/C units, furnaces, refrigerators, and stoves, the replacement item has always been substandard. In one instance, the A/C unit AHS used to replace the old unit was so noisy that the homeowner could not hear the TV over the noise.

When a claim is denied, if the homeowner sues, the homeowner wins. If the homeowner does not sue, AHS wins. I am encouraging everyone reading this who has had a claim denied to sue AHS for reimbursement. I also suggest anyone who sues AHS to attach copies of your receipts to the complaint because that is what AHS will want to see before making an offer to settle. Also, sue only for your out-of-pocket expenses; do not expect to be compensated for loss of time from work or for punitive damages. Do not let AHS win; beat them at their own game. LegalCohen@aol.com

AAA car battery scam

5/1/2010 Santa Ana

The warranty on these batteries is a scam. My car died and AAA towed the car to my auto shop. The battery was completely dead with acid leaking out of it. The only way my mechanic could get it into the garage was to put in a battery temporarily. But because he took out the piece of crap from AAA, the warranty was "voided" conveniently. Turns out, by the way, the the lousy battery likely caused the alternator to go bad. So I'm out $550 total. Thanks, AAA -- I won't be renewing my membership for years to come. But you won't have to payout the $25 it probably cost you to supply those batteries made from old dog food cans. Smart business!

The Worst company and customer service I have ever dealt with

4/29/2010 6320 N. Davis Hwy, Pensacola FL

This is a letter that I sent to HomePlace. Apparently the person who sold the furniture to you is your "ally". They are supposed to help. Jack sounds helpful but I think his hands are tied. When CUSTOMER SERVICE NEVER places a call to you, there is a problem with customer service. After one week of purchasing this sofa, I asked to return it. There was a $500 restocking fee! I should have paid it and considered myself lucky. No, I trusted them. I thought Jack and Anastasia would be working to help me but I don't think they can. Customer Service needs to step in and they don't. Almost 2 years of calls, emails, photos, forms (I had to send them 3 sets because "customer service never received the form or the photos of the furniture". 3 TIMES. Unreal.

IF YOU ARE SMART STAY AWAY FROM THEM. I WILL NEVER GO TO THIS STORE AGAIN!...EVEN IF THEY GAVE ME FURNITURE1

February 26, 2010


To: Jack Webb
Anastasia


This is the continuation of the letter I started. I can’t remember how many calls I have made to try to get someone to care enough. I know I have placed at least 10-15 calls to the Pensacola store. I called corporate 800 961 3159 for help with property damage on my front door and the cushion replacements. I was kept on hold from 12:12 PM to 12:30 PM. Tammy said she would have to send replacement claim forms. (I had already sent in 3 sets with pictures) I asked to talk to Hank and she refused. She said “that’s what he hires us for.� I’m so happy your ads encourage customers to come by because its just a nice place to be HOME … PLACE.

I have never been so disgusted and disappointed in my life. I purchased a sofa with obvious problems and have been complaining since. No one there either cares enough or your system has broken down.

6 -11-2008 bought sofa, love seat and ottoman and paid with credit card
6-13-2008 CALLED PENSACOLA STORE
• Told Tom I had looked up the sofa I bought on internet and said it wasn’t same. He said ignore website.
6-14-2008 store delivered sofa love seat and ottoman …WRONG SET (same as website)
6-17-2008 I drove 25 mile to look at sofa I purchased. Sales representative said yes wrong set was delivered. Reordered with a 6/21 probable delivery date.
7-08,09-2008 CALLED PENSACOLA STORE Asked when sofa set was coming. 7-21 delivery date.
6-19-2008 CALLED PENSACOLA STORE
7-12-2008 delivered right sofa love seat and ottoman
7-12-2008 love seat BROKE before driver got ½ mile down road.
7-12-2008 CALLED PENSACOLA STORE
7-21-2008 delivered replacement love seat and damaged front door, driver said within 2 wks someone would be here to fix door.
7-21-2008 CALLED PENSACOLA STORE
• Told them about pictures I had taken of sofa with cushion not springing back. THERE WAS NO RESILLIENCY IN THE FOAM. It was flat.
• They said send pics to corporate with door damage pics
7-29-2008 CALLED CORPORATE When would repair for door be done.
• Told them delivery guy said repairs would be made withing one to two weeks
• Said they had to get pics and review
8-03-20008 I ordered all pictures on-line with Walmart. Got pics within few days
8-20-2008 Sent all pics back to Home Place corporate. I sent my name, address, home and cell numbers.
9-23-2008 CALLED PENSACOLA STORE Told them I haven’t heard anything. They said corp takes time.
10-24-2008 CALLED PENSACOLA STORE Told them I still hadn’t heard from corporate. They said it was best to talk to the sales agent. Jack not in when I called.
11-8,9-2008 Talked to Jack he said he would call and find out what was going on with the order.
7-23-2009 took new set of pic of sofa loveseat. Cushions getting flatter and flatter.
9-26-2009 CALLED CORPORATE. Asked them when they would be replacing my cushions on my sofa. She said they never received my request for new cushions. Told her that the sales representative had requested them and I had sent her pictures. She said nothing had come in. She said she would mail me a form that I needed to fill out and send pictures with bids for door repair.
9-26-2009 reorder all pics from Walmart on internet.
10-12-2009 sent form and pics and bids to corporate.
12-7-2009 CALLED PENSACOLA STORE Talked to Jack. Told him they had delivered the wrong size of the cushions for my sofa and love seat.
1-1-2010 Talked to Anastasia, she said she would stay with me until this has been resolved. I have called her 2-3 time since. Corp is always looking.
1-11-2010 Jack reordered the cushions. The representative that came out to my house didn’t order replacements.

2010 I received the check for the repair of the front door that was damaged July 2008. Thank you for that.
Please finish with the cushions for the sofa, loveseat, ottoman and stitch repairs.

4-29-10 I have called Jack at least once a week, and talked to a lady named Anastasia about 2/15/10. She said she wasn’t there full time but she would make sure my information gets to corporate and the problem gets resolved. (I have never talked to her since-2months ago). Jack tells me that all his information goes to corporate. He said customer service will help me. I have NEVER had a call since I bought the sofa, love seat and ottoman from customer service. Yesterday I called to talk to Jack again, not there. I talked to Tom, the asst mgr. He was busy but said he would look up my file and call me back. HE CALLED BACK about 8:00 PM.
He said he found notations all through my file and said he had sent the information he had to corporate.

I don’t believe they will ever call. I want the name of an attorney that will help!

Jeanne Elliott

This is my story with HOME PLACE ! I feel I have been getting the runaround and Home Place is stalling because when June 11th, 2010 comes up, I will not be able to sue them. This is the worst company I have ever dealt with in my life. They ought to be ashamed of themselves. They could sell decent product but they chose to sell what they do and in the process, they can stall and drive you nuts until you give up and go away…that’s when they sell again and the circle of selling, not doing what they promise, keeping the customer running in circles starts and then the ultimate for them…when the customer gets so tired of their run-around they give up.
Home Place wins again.

Crummy way to do business.

5/7/2010 UPDATE: Well surprise. HomePlace called me !!!! Yes they called me Monday May 3rd and said they thought the manufacturing company that made my sofa was going out of business but HomePlace had insisted that the manufacturer make my cushions immediately. HomePlace called and said the rep would bring my cushions on Wednesday, May 5th. I was elated. Wednesday he got here and...Of course...they were the wrong cushions. They were 2 inches too narrow and 3 inches too shallow. My cushions are T cushions and they sent all square ones!!! Why did I not see that coming? After having ONE YEAR AND ELEVEN MONTH of history with HomePlace for an issue that started ONE YEAR AND ELEVEN MONTHS ago, I said, install the cushions; this is as good as it ever will get. The rep cut the "T" off the old cushion Pad and stuffed it into the cushion cover, then inserted the new "too short and too narrow" cushion pad in, then cut the old cushion foam into wide strips and stuffed them into the sides of the cushion cover. Each cushion cover now has...one new too small pad, one added foam piece to the side, one added foam piece to the depth. A couple cushions have four total pieces in them. Golly, does this sound professional or am I just a picky witch? DO NOT BUY FROM THIS COMPANY !

If you think I am crazy for letting them put all these little chunks of foam and fiberfill into the cover to "make-do", you're right; anyone that would allow that is crazy but I'm also 2 years of tired of fighting to get them to do right by me and their merchandise. I spent $1800 on a sofa and now know what is underneath those cushions…the pads are in pieces. I know it won't last long but... I also know that HomePlace is not going to do right by me. They have stalled for two years (1 yr and 11 months), I know this is the best they will do even if it is a ridiculous job. They don't have to look at it or sit in it! They know I won’t sue. It will cost $750 for an attorney and by the time I have paid for that, if they lose, I will only have the balance of $1050 (if that). That won't be enough to buy a new sofa and love seat and they are banking on that. Yep all the way to the bank. What a shame. Their store looks nice; the ads makes you "feel" like they are “family�. They have the opportunity to do good and give everyone a WIN WIN but they have chosen to WIN over your LOSS. MY loss, but I am tired. I'm 64 and probably will never buy a new sofa again. I once was thrilled with getting a new sofa but each day I wake up and look at my mess of pieced together pads and think about their friendly ads. I also think "The joke was one me". I don't like thinking the joke was on me but I guess it was. The store is A NICE PLACE TO VISIT BUT DON'T BUY FROM HOME PLACE! I will never go into their store again and hope by informing you of their treatment and “warranty� on my sofa helps you decide the best for you so you will have a WIN WIN.

They will never get a good recommendation from me...EVER!
Jeanne

Acer Customer Service

4/29/2010 San Jose, California

I bought a Acer notebook Aspire 5335 in March of 2009. March of 2010 the Cd/Dvd rom just up and quit on me. I Haven't used the cd/DVD rom no more than about 15 times in that year. I tried contacting Acer and could never get through. So I finally was able to get ahold of their customer service but since it had went into the first week of April they say the warranty had expired and they wouldn't help me. Now remind you I had tried to contact them in March when it happened, and wasn't able to really get a hold of them till the first part of April. I talked to customer service and they conpletely redused to help me with the warranty. Instead they said for 199.99 we will fix it for you but I only paid 500.00 for the computer so they wanted to charge me almost half of the cost of the computer to fix the cd/DVD rom when they should have held up their warranty and fixed it on the warranty. I would never buy a Acer computer again. I am not sending it in to be fixed. If anything I will buy a external cd/DVD rom and go from there. I am completely not happy with the Acer Customer Service! Very bad company that doesn't care about their consumer.

Guardsman 5 Year Leather Protection Plan - suks

4/26/2010 Grand Rapids MI

DO NOT PURCHASE THE GUARDSMAN 5 YEAR LEATHER PROTECTION PLAN. I purchased it when I bought my new leather furniture. The salesman said it will protect you against all things. He said I would be protected against any damage that occurred to my furniture. As it turned out, when I went to make a claim, the representative at Guardsman asked a series of questions and INTENTIONALLY TRIED to lead me down a path where they do not have to pay. For instance, if you tell them that you reported the damage more than 5 days after seeing the damage, then they waive coverage. If there is a tear near a seam, they waive coverage. If the seats are impoperly worn or lose color, they waive coverage. Scratches are not covered. Marks other than ink- not covered. Basically, short of writing on your furniture with a marker or slashing it with a knife - YOU ARE NOT COVERED. Don't waste your money like I did on this SH1TTY plan!

Don't ever purchase with them

4/24/2010

It’s weird that HSA even sells policies in my area, because they had one company under contract to look at my roof. It turned out he didn’t have insurance, so he called me right before my appointment (when I had already come home just for that) to tell me he couldn’t come. When I called HSA, they said just get anyone in the area to come and have him call while at my house. When I called after the guy had checked out my roof, the “lady� was somewhat angry that I had done this, because HSA had assigned me to another company…so apparently communication is not one of their best skills.
We had the home inspected before we bought it, and the inspector said it was nicely done. Now it is leaking, but HSA says that the fact that it started leaking 9 months after we bought the house is a pre-existing condition, because the guy wants to redo it to fix the problem…awesome.

Too bad for HSA they don’t realize that we are military and will be buying lots of houses over our lifetime as we move around. This means they have lost quite a bit of money from us because we will never buy another policy. This also means they have lost quite a bit of money from our friends, because they are also military and move a lot and we will advise them not to get tangled up in this shady business.

The insurance game is not to pay to fix anything. The guy who came out to look at our roof said warranty companies will call him 6 or 7 times per claims that they deem to be covered, just to make sure he really thinks the fix is necessary.

Bottom line- HSA is shady ops.

NATION WARRANTY of Florida:Friendly but FRAUDULANT

4/23/2010 Coral Springs FL

Quote low price, take your money, then notify you four months later or after factory warranty expires that policy has been cancelled. What a surprise! They refuse to accept phone calls, answer faxes or respond in any manner as to an explanation. I am very polite on the phone but when a manager is requested, I get hung up on, caller ID. Good standing businesses do not conducted operations in this manner. Now, I must hire an attorney to get my money back. STEER CLEAR, SAVE THE HEADACHES.

Lying salesman, lying customer service manager!!!

4/21/2010 Edison NJ

Beware!!! This company is deceitful and will not honor their promises!!!!
Below is a copy of the email correspondence I've had with the "customer service manager" Troy McDermott.

"When your salesman called me last week, he gave me a great offer and told me not to worry "you can review the policy when it comes it the mail and cancel within 30 days". He NEVER mentioned any cancellation fees. He also told not to bother looking at the "SAMPLE" contract online, that mine would be "totally different". I told him was just gathering info and wanted to do my homework first, but he gave me the hard sell and reiterated that I could cancel in 30 days after reviewing the policy (again, NO mention of cancellation fees).
I am furious that I am now being told that I have to pay $50 to cancel. I feel that I have been deceived. I am using this warranty on my home, which will become a rental property in March. I expected it to cover much more. When I say there are too many exclusions, I am referring to things like the refrigerator not covering the water lines, ice makers or leaks of any kind. Same with the water heater and air conditioner. water leaks, drain line stoppages. All of these things are covered by the American Home Shield Warranty, which is who I should have gone with. I have a list a page long of things you don't cover that AHS does.

Choice's Response...
If you are not happy with the contract, simply complete the enclosed
Cancellation Form and a full credit of $344.00 will be issued.
Thank you,
Troy McDermott
Choice Home Warranty
Customer Service Manager
Toll Free: 888-531-5403
www.ChoiceHomeWarranty.com

Guess what- the refund NEVER came!!! I finally disputed the charge with my credit card company, but only got a potion of the money back because somewhere in the fine print of the contract that I was told not to read- and never signed- it says there will be a $50 cancellation fee.
Beware, Beware, Beware!!!!!!!

Terrible

4/19/2010

WHAT A JOKE OF A WARRANTY!!! They don't even come close to paying the proper hourly rates for mechanics on upper end vehicles. DO NOT PURCHASE THIS WARRANTY unless you want to pay for your own repairs!!!

Waste of money. They will send you to a junk yard for repair.

Where Is The Warranty?

4/9/2010 Victor NY

In 2004 I purchased a leather Bradington Young couch from the Stickley, Audi store in Victor, New York. This year the leather is really deteriorating badly, and after supplying Stickley with digital pictures and numerous emails/phone calls, I was only proffered a $10 bottle of leather conditioner. How does a company sell a product where the vast majority of it, the leather is NOT warranted?????? I find this incredulous after spending so much money and purchasing at the same time a matching leather chair that does not have this issue at all!

I have also engaged both the NYS Attorney general's office and the Better Business Bureau on this matter. Concommitantly, I will unrelentingly utilize all of the internet resources available to promulgate Stickely's horrific business model here.

Bad Warranry

4/6/2010 Smyrna TN

My husband, and I bought our home in 2006 from Ronnie Butler, Butler builders. When we moved into our home within the first month the Heating, and cooling unit went out. We called Mr. Butler to have it repaired. He sent the guys out he said put the unit in. They tinkered with the unit, got it working, but only for about 3 months. We called Mr. Butler again, he sent out someone else to fix it, well once again they went up stairs fixed the unit. Well as you guessed about 3 months latter it went out again, and once again we contacted Mr. Butler, this time I requested for him to replace the unit because of all of the problems, he said he will get it fixed don't worry. Well they came back out again for the 3 time, and fixed the unit. Well it worked this time for about 4 to 6 months. It went out again, and as earlier I requested a new unit, but did not get one, so I then told him that if it went out after warranty then I was going to be very upset, and report him, he didn't respond, I guess not to really care. Well they fixed the unit again. Well the same month we bought the home on its 2 year it goes out again to be told it was basically my problem. I don't fell that, that is right, and I shouldn't have to be paying anyone to fix my unit, and well I should have a new unit on my home. I would never refer Butler Builders to anyone after this. Me, and my family has suffer now for 4 years with the bad business from this man. It has been to cold, and to hot for a 6, and 7 yr old to deal with let alone us adults.

McMahon RV did a great job getting the trailer our family needed!!

4/5/2010

My family and I had an awesome experience with McMahon RV. It was a no pressure type of deal and they were very helpful with Warranties and maintenance. (I also read a complaint about the warranty was bad and they were not helpful calling back)
**Those idiots did not call there salesman and not take the proper steps to resolve the problem. If you have your warranty on the contract they have to help by law!! Just because they did not respond the second you called does not mean they are a bad company. I had to respond to this because many family members have bought many trailers from McMahon. They always have called back.

Buyer Beware

4/5/2010 TX

Buy a warranty from Repairmaster Warrantech at your own risk. I bought a 56" D-ILA television for more than $3000.00 (not including tax or warranty) and warranties totaling over $369.00 from Repairmaster / Warrantech. Before I bought them I called their customer service to make sure it covered the "light engine" because research told me it was a very expensive part, I was told that was a covered repair. 3 and a half years later (with a year and a half left of the 5 year warranty) the light engine went, I called and was again told by the representative it was covered. They sent a tech out (about a week later) and he confirmed that was the part that failed on the TV. Called Repairmaster / Warrantech again and was told it would be a week before they made a decision, a week later I was told they weren't going to fix the TV but replace it and they'd contact me in about another week or so to tell me what they were going to replace it with. Well a week later they told me they were going to replace the TV with a Mitsubishi DLP which is not in any way comparable to the television it would be replacing (would YOU take a Geo to replace your BMW?) so I asked what the cash out option was and was told $1194.99, the cost of the Mitsubishi. I researched for a week and couldn't find ANY TV in that price range even close to comparible. I opted for the cash out anyway, figuring I'd have to put about $800.00 of my own money with it to get something even close to comparable and was told it would arrive in the form of a gift card in 3 to 5 days, when it didn't come I called again (several times) and I'm still waiting (it's been a month and a half since the problem started). Not only do I feel ripped off but lied to as well. Time will tell if I see any settlement at all, or if I have to take them to court to get my measly settlement. I've since read reviews on others who have had bad dealings with Repairmaster / Warrantech and thought I'd add my voice to the group in hopes of helping others to avoid the disappointment and frustration I've experienced. Had there been reviews of this company back when I was looking for the warranty I certainly would have passed on buying my extended warranties from Repairmaster / Warrantech. I've read many good reviews on the Square Trade warranties sold on Amazon (they currently pay the price you paid for the TV if they opt not to fix it, not what THEY consider to be a comparable unit) when I do get my replacement I certainly won't be looking to Repairmaster Warrantech to purchase my extended warranty, Square Trade here I come! This review has been my experience with this company, your results may vary, only you can decide if you want to take a chance on having a similar experience.

UPDATE: The day after I filed this report Repairmaster Warrantech left me a message and said they wanted to try to "ease my frustration". I returned their call and explained the entire situation to Theresa, she was very understanding and apologetic regarding my experience and was able to expedite my settlement and get an additional $600.00 added to the original $1194.99 which gave me an amount that brought me much closer to the price of a comparible replacement television. It was a very frustrating experience but they did come through in the end. Thank you Repairmaster for stepping up to make things right.

Lifetime warranty - not so

4/5/2010

After spending $400+ on Pampered Chef pots, that are about 5 years old, I needed to return a couple of them for replacement. Basically my family skillet had a black unremovable spot right in the center and was no long flat, rather the center was out of shape. My small and medium saute pans were releasing the black coating. Still under my lifetime warranty and with my receipts, I called and send them in for replacement.

Well, the lifetime warranty isn't so. According to them, they look at your returns, do tests and a team decides if it is manufacture's defect or if you simple "misused your pots". Don't fall for the lifetime warranty pitch, I have written the company and have demanded a copy of the tests and the results that lead to their denial to replace my pot.

I was a loyal PC customer. Now just a very disappointed one. No more business from me.

Watch for Duplicate Service

4/2/2010 Madison Heights MI

I purchased a GE Profile Convection microwave at Lowes in Feb 2010 - I purchased a 4 year extended warranty. Somehow - Assurant Solutions found out about the purchase and sent me a letter on 4/1/2010 and asked me to send them $123.01 to extend my warranty and they said it expires on November 9, 2010. I feel this is a fradulant way to get money for no services. On page 2 it says the company is Federal Warranty Service Corporation - so who is it? How did they get my name and who are they. By the way - when I called the customer servce number on the letter - they were closed - how convenient.

City Assure Refuses to Honor their Extended Warranty terms

3/27/2010

I bought a Toshiba laptop (Satellite A315-S4467) from Circuit City in March 2007. I additionally bought the (expensive) total warranty plan.

In May 2009, the fan started making a loud, grinding, whirring noise. Additionally, the screen had one line of pixelated cells running down the middle. After sending the computer in for repairs, I was told the screen was replaced and the fan/heat sink assembly cleaned. Everything else had passed diagnostics.

The problem began again soon after receiving the computer back. When I sent it in for the second time in December 2009, I reported the same problem. Additionally, the screen they had replaced was faulty - giving "snow" every few minutes, then freezing for a minute, before returning to normal. I was told by a supervisor that if the problem could not be fixed, we would move towards replacement. This time, the computer spent two weeks traveling to the wrong repair center, before returning to me. It had to be sent again, resulting in a month-long repair process and hours on the phone tracking down the computer.

As soon as I turned the computer on after the second repair, the problem occurred again. The repair center had once again replaced the screen, cleaned the fan/heat sink assembly, and it passed all diagnostics. At this point, I took the laptop to the IT department at my school - the man there said he thought the sound was coming from the hard drive. His opinion was that the hard drive was running excessively, and would eventually fry itself.

When I called City Assure the third time in March 2010, I was told by a supervisor that the computer needed to be repaired a third time; if not fixed, it would be submitted for replacement per the warranty agreement. I reported the problem for the third time, and asked that the computer be tested more than usual to isolate the problem. This was another 3 hours on the phone.

The third repair resulted in the hard drive being replaced. Additionally, the fan was cleaned again. After turning the computer on, the noise occurred almost immediately. I called to report it (another 2 hours on the phone), and was told by a different person that the computer was not eligible for replacement because the same problem had not been addressed three times. I told them that I had reported the same problem three times, but that it had not been fixed.

Additionally, when I received the computer back after the third repair, I was not sent my original power cord - instead, I got a faulty cord that only supplied intermittent power to the battery.

This supervisor agreed that it should be replaced. He submitted the report to the replacement team and guaranteed to me that the replacement team would accept the report and offer me a replacement computer. I called back today (one week later), and was told that the computer was not eligible for replacement because the problem had not been addressed three times.

The supervisor I spoke with (another 1.5 hours on the phone) told me that no guarantees could be made, and that the same problem would have to be addressed. This supervisor was extremely rude to me - interrupting me, yelling at me, and telling me that I didn't know what I was talking about because he was reading the report. He said that he would recommend that the motherboard, processor, hard drive, and power cord be replaced. Over $1,000 has been spent on repairs - more than the computer was worth in the first place!

I have continually reported the same problem - loud, whirring, grinding noise coming from the lower left hand side of the computer. The representatives refuse to uphold their end of the warranty - to replace the computer if the same problem has been addressed, but not fixed, at least three times. I am now sending the computer in for the fourth time, and have no expectations of it being replaced this time.

McKenzie/ Monaco Warranties are VOID!

3/26/2010 Coburg OR

I just called McKenzie for a warranty question and was told that no warranties will be honored for McKenzie other than the individual component warranties because of their bankruptcy... BE WARNED! My front fiberglass shell is cracking from the inside out and I was told that I would have to foot the bill completely because they will not cover it because of their bankruptcy. That's a HUGE, EXPENSIVE repair for anyone to have to pay for defective merchandise. Do yourself a favor... DON'T BUY A MONACO OR MCKENZIE RV.

Rip Off

3/24/2010

I have put more than $500 in my phone and plan in all. I have been ripped off too many times and I am done. They suspended my account for a stolen phone that has been reported to deputies and I had just top up $70 and it went to waist. What can I do?

NAC Covers Emissions. But not catalytic converters!

3/20/2010 Westerville OH

Dealer covers the cataltyic converter up to 80,000 miles. Mine went out at 85,0000. The cataltyic converter is a required part of the emmisson system, and an expensive part. NAC does not cover this part. My cost...$800 for the repair, and crappy extended warranty! You would think that a warranty would be like insurance. Not in this case. Read the info before buying, it could cost you big bucks in the future!

Warranty Coverage

3/18/2010

Stay away from these snake oil salesmen & women. Read the fine print and look out for converage changes afer the fact. I have nothing but horrible things to say about the service, coverage, and value of what I purchased. I would have had much more fun in hindsight in blowing the $3K policy I purchased in Vegas betting on black.

$499 repair - warranty paid $82
$1995 repair - warranty paid $0
$385 repair - warranty paid $72
These are just within the last year. Previous year experience was much the same. I now understand why the dealer warranty was 2x what Warrant Direct was selling. You really get what you pay for - I certainly expected more for the $3K investment I made in buying a policy.

Swiss Relica store - dreadful quality , worthless warranty

3/17/2010

1 week after receiving a Rolex Oyster Day Date watch from the SwissReplica store I tried to adjust the day and date. The whole crown and shaft came out of the watch which renders it useless. I contacted the company who initially offered a replacement, but as I did not want to have the same problem again, I selected more expensive option and offered to pay difference. I have not heard another word from the company despite sending numerous e-mails. It is now 2 months later and I sit with brand new useless watch

Most horrible car buying experience EVER!

3/12/2010 Reno NV

Sales manager lied to us about credit check process. We went in pre-approved for a loan with our credit union. We did not want to pursue other financing. They kept insisting that they could get a better rate for us, and I said, that's ok, I don't want a bunch of credit checks noted on my credit report. He insisted that they were "soft" looks and that it wouldn't affect my rating. I finally (stupid me) agreed to let them at least try to find us a better rate. Guess what? A week later I checked my credit rating and there were over a dozen "hard" looks at my credit history, and my FICA score dropped 20 points! This can't be disputed or "explained away." They lied to our faces about it. Period. When we finally did get the financing issue settled, we got the paperwork signed. We bought the extended warranty because the mileage on the vehicle was 75K+. We probably wouldn't have bought a high mileage car without thinking we had a warranty. Next, it took 4 tries to get a crack in the windshield fixed that was incl w/sale of car. I kept making appts, and the guy would either not be there or tell me he didn't have time to fix it. Next: they sold us an invalid extended service agreement. We found out only when trying to make a claim. Several months go by, and we have an issue that needs fixed, so we took it into them to have it inspected and fixed, per our warranty instructions. After having the car for several days, they end up telling us that they can't find what's wrong, but they agree something is wrong, and to just "keep driving it until it gets worse." WHAT! But of course they still charged us for the inspection. About 2 weeks later, we get a letter in the mail from them that the warranty plan we bought is not valid for cars over 60,000 miles, so it is no longer valid. Why would they sell it to us in the first place, then!! So now we have to go back in again and get this straightened out. Every step of the way has been nothing but frustration. I will do everything in my power to warn anyone I can not to do business with these guys. They are exactly why dealerships get a bad reputation. I have bought cars at several other dealerships in Reno, and I pretty much never even talk to them again once the papers are signed. This has been a nightmare!!!

Dont Go Here - They Dont Honor Their Contracts And They Are Very Shady People

3/3/2010

These guys are a total fraud. I had a problem with the starter in my car and I towed it here. They fixed it with glue and charged me USD500 (claiming that they replaced it). Within less than a year the starter gaveup and I towed my car back to Midas (since the starter was under one year warranty). They did not honour the warranty and they gave me absurd reasons.

I have never been to these fraudulent people after that. DOnt take your car hear, if you want to get a "real" repair done.

Good Luck With Your Penney's Furniture Warranty

2/27/2010 Miami FL

Good luck if you bought a warranty with your Penney's sofa. I tried to get service and found out that the warranty will cover stains BUT NOT ODOR!

Considering all the bodily fluid spills (human and animal) this warranty is supposed to cover (and they list more than anybody would want to know) I would be amazed if there was not some odor involved but that is not their job.
However, I was told by the warranty company that for a fee, they would do a deep cleaning. The old bait and switch.

Best news of all: Penneys only replaces parts that are dirty, not the entire sofa! Hope they are good at matching fabric dye lots.

After 3 weeks I got no where. I gave a letter directly to the department manager. She promised me a new sofa, but later said she only said she would try to get a new sofa. I will take Penneys to small claims court and try to get them to return my money. I would hope they would prefer a refund than getting a body to civil court. But who knows? One manager promised a response in two days. I called 10 days later and he was on vacation. There are so many people that no single person follows through on any one issue. What a train wreck!

"Life of Ownership Repair Warranty" not honored.

2/27/2010 Katy TX

“Life of Ownership Repair Warranty� doesn’t exist at Don McGill Toyota of Katy Collision center.
I had an accident last December and I sent my car to be fixed at Don McGill Toyota of Katy were I bought it in first place. I finally got my car back after more than a month of repairs. It ride ok at the beginning but not too long after I start hearing a rattling noise coming from the engine compartment. I found the source and went back to this place to get use of my “warranty� and repair it. After they look at it, I was told a new part has to be ordered and they won’t pay for it.
It’s completely their fault not to find this broken part and replace it, but they don’t want to honor the warranty.

High Pressure, Low Service

2/26/2010 Portage MI

I recently purchased a birthstone set of a ring, pendant, and earrings for my wife. Not expensive, $100. I asked that the ring be sized for my wife's small fingers.

I was asked for my e-mail address which I assumed would be used to inform me when the resizing was finished. Instead, within 2 days I began receiving Helzberg advertising to my e-mail without my permission. I was forced to call the store to have it stopped.

Also, when I ordered the resizing, I was pressured to purchase a Repair Service contract for $25 which would also cover the resizing fee of $12.99. I reluctantly agreed.

When I returned to the store today to pick up the ring, I politely asked that the repair service contract be cancelled, and I would just pay the $12.99 for the resizing. I explained that my wife and I would likely not even remember having purchased the repair service, and I did not feel that I could return for the periodic inspection of the jewelry that was required by the service contract. TWO sales associates (I believe one may have been the manager) continued to argue with me to keep the contract, until I became disgusted, and I walked out. On the way out, I impolitely stated to everyone in the store, that I would not be back. I was not vulgar, but very ticked off.

BUYER BEWARE - LUMBER LIQUIDATORS

2/22/2010 Pittsburgh PA

Purchased Nirvana Laminate flooring from Lumber Liquidators in Pittsburgh PA. Once purchased was told all sales were final - no returns. Prior to instaLlation my contractor and myself realized just how inferior this product was. The floor crumbled in my hands with little pressure- but I was stuck - I couldn't return the product! What to do? So I installed it. My daughter dropped a plastic hairbrush and the floor dented and the wood grain covering peeled off. This floor is simply pitiful. I did the right thing and contacted the Customer service office. I then sent a letter with 3 pieces of sample board for their quality team to examine. And then emailed the corporate office to assist in resolving this issue and THEY RESPONDED WITH THE FOLLOWING RESPONSE" I personally examined the samples provided and noted several impact damage marks on the sides of the boards and the samples support the original findings shared with you that the product was not in fact defective, but the care being used to install the product was in question. I see no evidence of manufacturing defects from what we see and the claim the product is defective is unsubstantiated.

Brian Pullin x7521

Office of Tom Sullivan, Chairman

Lumber Liquidators, Inc

3000 John Deere Road

Toano, VA 23168

What an easy way out! At least 2 of every 8 boards per box were damaged upon inspection And the locking tracks were so fragile they cracked and snap off in my hands. I actually resulted to taking each board out with gloves and had them wrapped in a towel - can you believe that! And this is supposed to have a 25 year warranty! I was told the warantee is only for manufactureres defects. What a joke. I have been offered a 3rd party hired by Lumber LIquidators to inspect the floor. Wow how biased would that be? Hmm let me think VERY biased! I showed my contractor the email and he flipped his lid and will be letting everyone in the area to NOT USE LUMBER LIQUIDATORS for anything. He knows how careful and precise he was in getting this floor installed. Lumber liquidators has an A+ rating on the BBB site but actually there are over 40 cases in which the customers issue was not resolved to their satisfaction. They should be rated an F in my book- I have asked in all correspondence with them to call me and they decide to email and hide behind their PCs. MY suggestion go buy the cheapest flooring at HOme Depot and it is twice as durable and a quality product. DO NOT GET Taken by Lumber Liquidators. They do not stand behind their product or know how to handle customer inquiries. All in all RUN don't walk AWAY from using them.
L L had what they called an Independent 3rd party look at their work
(which they paid for) And they said they are not responsible and the damage was due to installation. What a joke they are. Please pass it on - DO NOT USE L L - They do not stand behind what is an INFERIOR product

Final Choice Builders No Warranty - My Concrete Driveway is cracked all over.

2/19/2010 Monticello

I took Final Choice Builders to Conciliation court (Jan 2010) and won a $6100 settlement for the shoddy driveway they installed.

See pictures of driveway on this website: http://www.finalchoicebuilders.com

As of Feb 2010 Final Choice Builders (FCB) is now disputing the conciliation court hearing to district court.

Don't trust Scott Smieja owner of FCB as he won't warranty the work he installs. He is an incompetent general contractor as he did not over see the sub he used to pour my driveway.

Here are the details that lead up to this:

The concrete driveway that was installed (Sept 2008) during the construction of my home is falling apart. The driveway has split into various sections that have h The driveway was poured as one piece however after 6 months the driveway has split into various sections. These sections are heaving as they are at different elevations now.

Final Choice was contacted a few times after this failed repair verbally by telephone to complain about the driveway (June-July 2009). No action was taken so I contacted Final Choice again in writing by e-mail on Aug 11th 2009. Again no reply so I sent a second e-mail complete with pictures on Sept 26th 2009. Again no reply.

I have had a few different concrete companies look at the driveway to see if it can be repaired. Both contractor told me that it can not be repaired as it sits. The driveway has to be completely removed and rebuilt. One concrete contractor feels the driveway site was not prepared properly another contractor feels that there was not enough re-enforcement (wire/rebar/fiber) in the concrete. My home came with a 1-year warranty from Final Choice.

Consumer Priority Service not for your product

2/19/2010 Brooklyn NY

Purchased a product for my business and on regular usage it broke, contacted cps for repir replacement, had purchased a replacement warranty prt-200 cps, I was instructed to send unit in for inspection, along with 25 more dollars to cover handling and shipping back to me.....after about 3 weeks it was returned un repaired, and still broken, as it was explained to them at the start. So I called and was told to speak to a supper visor, and left my number, no call back at all, then I called after a few days and was told that broken eguipment was not cobered, I ask about the replcement warratny and was told broken equipment is not covered, good bye, ? why wasn't I told this before the additional 25 bucks, and why was I told that thew warranty was for replcement if broken...?

Warranty Direct Nightmare!

2/18/2010 Uniondale NY

After buying a "top of the line" auto extended warranty, my first time using Warranty Direct has been nothing less than a NIGHTMARE for both my dealership repair service and me. Without Warranty Direct, the dealership could have fixed my car in 2 days. Using my extended warranty from Warranty Direct, my car has now been at my dealership and inoperable for a MONTH! Warranty Direct has not returned my dealership's phone requests for authorization, has caused my service representative to talk to 6 different agents, refused the dealership's recommendations for repairs, spent a long time locating a "cheaper part," took a long time shipping the "cheaper part," and when part was received, it was the WRONG part! Then they took forever to pick up the wrong part so they could begin the lengthy process again. Warranty Direct ignored my phone calls, and ignored my three faxes to the company. Their website stated that the BBB rated the company A+. Are you kidding me??? For a 2 day job, it's been a MONTH and still no car! My dealership service representative stated that most extended warranties are easy to work with, but she has never encountered such an incompetent, unresponsive, and difficult company.

Warranty Sucks

2/18/2010 Houston TX

After reading all the reviews, looks like I am not alone. Purchased a shredder for my office three months later it went out. I called the store they said I had to call the warranty company direct. I mailed them the cord and a copy of the receipt. It has been three weeks and I still have yet to receive a replacement. Do not buy the warranty it is worthless. I have never had this kind of problem with Office Max, or Office Depot. I can take the product back and they will replace it and I don't have to wait or deal with the warranty company. I will not purchase any electrical items from staple.

Choice Home Warranty

2/17/2010 Edison, NJ NJ

Even though I just received a renewal notice from Choice Home Warranty, I will absolutely not renew. Sometime ago my hot water heater began leaking and showed serious signs of wear (mainly due to age of the water heater). CHW sent a technician to my home and determined that the water heater leak was a result of internal malfunctioning of the internal operating parts. This fact was further solidified when I found out that the internal thermostat was also malfunctioning. JOHN a senior representative of CHW concluded, based on his (JOHN"s opinion) and ignoring the findings of the technician, that the water heater was leaking due to causes "not covered in the TOTAL PLAN COVERAGE which I had purchased (at an extra premium). I was forced to purchase a new water heater without the help or service from CHW. The local technician who was sent by CHW remarked that the water heater should have been covered under warranty without question. I would warn anyone from seeking a contract with this company.

Thanks Tier One Warranty

2/17/2010

To Jackie, Thank you for your cal and heartfelt voice early on Monday morning (10-12-09).Your patience helped me to me more patient. Know that your work is not in vain. You are touching lives even when you're not aware of it. Carlos Davis.

Poor customer service

2/17/2010 Sunrise FL

For a Christmas present I ordered a header for my son's Honda Civic. I received the order, correctly, in about 10 days. When installed it was discovered there was a small hole in one of the header tubes - obviously a manufacturing defect. When I called and actually got to speak with someone I was told they would ship a replacement - never arrived. Called again, got switched to someone in shipping who would take care of it and give me a call back. No call, no product. Sent an email no response. Called again customer service representative fuddled around trying to figure out who they got it from and said they would ship a replacement and let me know. Again, no call, no replacement. I called them back and was told had shipped. After two weeks called another time representative supposedly IM'd manufacturer who said they would ship a replacement and email a RA. Again nothing.
Do what you feel is best for you but don't expect any service.

Doesn't honor their warranty's and gives you the run around.

2/16/2010 City of Industry CA

This company does not honor their warranties. Been trying to have computer fixed. This is since Jan 2010 (early) and it is now the (middle) Feb 2010 sent twice. Regarding fan wasn't working first came back with bad motherboard. They say they run test and it show it's works fine. It's their word. The way they do business I wouldn't take that word from them. Their customer service skills need a lot of work on. They won't listen to what you say. Plus, when you call just go right to #5 customer service other wise it just rings and rings with the other sections. I wouldn't buy any of their products. They take you money and give you junk as a product. Beware of this company and policies wouldn't want anyone else going threw what I am. It's crap that you have to be put threw crap for your rights as a consumer. This type of thing sickens me that companies can get away with some of their service practices. Just beware of Shuttle Computer Group Inc???

Upgrades to system ot new Equipment

2/15/2010

About 3 months ago I started having trouble with my internet Download. I Use Hughes.net "I can not receive DSL and it's $6,000.00+ to run cable to my door".

I thought is was my computer paid $75 Dollars to clean and restore my system. Purchased Spyware & Malware. Added Spam filters and did all the usual stuff. Still didn't Help. Maybe my Browser, I thought. Changed Browsers; no help. Finally Did a speed test 131 Down 65 Up. What??? did it again and again. Same result. Did a few @ 3:00 AM 1,500 Down 254 Up So it's the FAP "Fair Access Policy". But I was good. Single strength 85, FAP Green Light. So I called, Got a heavy accent Indian Guy name "Bruce" LOL. Been here before.

In June 2008 Had the same problem and seems my old 4,000 Modem was outdated and needed to be up-graded to the New 7,000S. So I did, for an 18 Month contract.

Now it's off again, when I called they tell me my new modem is outdated and out of Warranty. Well so is my car BUT IT WORKS FINE.. So I up-dated my Service Plan to $80.00/Month

Didn't work. It appears I now need a new Modem and a New Dish and a 2 year commitment for $250.00.

I am in the belief that in 2 years My system will suddenly fall off again and I'll have to purchase a new modem and dish for another $250.00 to keep running.

Let me know if you have had this problem, I believe it's contrived to sell equipment and would like to have the AG look into it.

Help from them

2/10/2010 Houston TX

I would like to take this opportunity to express my sincere thanks and commend Mr. Robert G, Customer service rep., for his personal efforts and the professional service he rendered while handling my claim. After experiencing nearly seven weeks of total disappointment, exasperation, and broken promises resulting in the pitiful poor service rendered by nine different Tier One employees and 8 different customer service Mr. Robert G. answered the telephone. Thanks to Mr. Robert G's professionalism and customer care, he took the initiative to intervene and find out why my "claim" was not being processed in a manner consistent with what US Fidelis and Tier One Professes and advertises. Simply put, were it not for Roberts" tenacity, excellent inter-personal relationships and integrity...I am confident that I would still be trying to get action and service on my claim.

I am in hopes that Tier One has some means of acknowledging and rewarding their top employees. Assuming that this is the case, Mr. Robert G should be singled out and commended for his efforts.

This Nationwide Is Definitely NOT on Your Side

2/8/2010

STAY CLEAR OF THIS COMPANY!!! I have a home warranty, bought by the seller of the house we bought. Obviously they bought us the cheapest and least trustworthy company they could find (that's my opinion).

Back to the facts, I had two issues in my home--one with electrical, and one with the fridge/freezer. The electrician told me right away that Nationwide will not pay, so anything he does I will have to pay for.

The appliance repairman found that my freezer fan was not blowing cold air, so he bought the part, made the claim, and it was denied. When I finally got a hold of the company after 3 days (which, by the way, it took me 7 days to initially get my claim in the system), they said the claim was denied because the contractors report suggested that the issue was pre-existing. In speaking with the contractor, he said his report said no such thing.

By the way, both contractors told me that they have NEVER been paid by Nationwide Home Warranty. The electrician wasn't even going to come. Nationwide does not pay claims. How can they, if they hand out <$400 warranties on all home systems without ever having anyone come by to see what condition the systems are in? This is a cheap company that you MUST steer clear from.

Office Chairs Unlimited does not honor warranty

2/8/2010 Beaver Falls PA

Office Chairs Unlimited...Mike Harley (Owner) refused to honor the warranty on my office chair. He claims there was a separate warranty somewhere in the package with the chair but none was found.

Warranty Information directly from Office Chairs Unlimited web site. As of Feb 8, 2010, this is the only information available to the public regarding a warranty on the Office Chairs Unlimited web site. This clearly states that Office Chairs Unlimited products, at a minimum, are covered by a 6 year warranty.


"Manufacturers warranties range from 6 years to lifetime warranties. If your item is found to be defective at any time, replacement parts will be shipped to you by the respective manufacturer. Our products are rated for a
standard 40 hour work week by persons weighing 250 lbs or less unless otherwise noted."

This clearly states that Office Chairs Unlimited products, at a minimum, are covered by a 6 year warranty.

If this chair is warranted for the minimum mentioned on the web site, the warranty on my particular model will expire May 22, 2013 at the earliest. This would be 6 years (inclusive) from the date of purchase.

There was nothing in the box with this chair that indicated anything regarding a warranty but had there been, it would almost seem...dishonest.

To imply on his web site that he chooses products that are of the highest quality and warranted "from 6 years to lifetime" then slip a 18 month warranty in the box is dishonest at best.

Mr Harley attempts to make the case that it is something I am doing wrong by stating the following to me in an e-mail dated Feb 5, 2010...

"Please keep in mind that this chair is designed to only hold up to 250 lbs. If you are over this weight, the chair will continue to break. Another cause of the chair
breaking can be leaning forward or to the side as to pick something up off of the ground. This type of motion wears on the mechanism causing it to eventually give. "

I informed Mr. Harley that I weigh about 190 pounds.

If this particular chair is not a "40 hour" chair or is designed to only be used on an infrequent basis/for display purposes only or is not an everyday chair, these facts should also be mentioned so the public will be fully informed.

Mr. Harley's also failed to consider or mention the very distinct possibly that the chair and/or mechanical parts are of less than suitable quality for a chair like this...which seems obvious to me.

Don't waste your time - Cancel immediately

2/6/2010 Brooklyn NY

I signed up for Nationwide Home Warranty, 40 days later I needed them to repair a water stoppage issue in my condo. They responded immediately to my claim, sent a plumber over the same morning. The plumber told them the price for repair, flat fee. Plumber did not solve problem for lack of payment. I refiled claim with Nationwide, no reply over 3 week period after numerous claims and telephone attempts. Finally, I got answer on phone to be told that claim was denied due to pre-existing condition. They told me they contacted plumber and he advised them of such a condition. I contacted plumber. He informed me that he had not spoken with Nationwide since he gave them flat rate price for repair. They completely lied; I cancelled plan and informed credit card company to dispute charge.

Pampered Chef does not honor their products..

2/5/2010

I was given a pizza stone as a gift. After using it only a short time it shattered into pieces right in the oven. You call, they tell you tough luck. they stink

Home Protect/ Home Warrenty

2/2/2010 Fort Lauderdale FL

We received a home warranty when we baught our house. Many problems arose right away. When the water heater stopped working I called for service. I called 4 times the first day and was told they would return my call within 2 to 4 hours. Never did theycall back. When I talked to them the last time I was told all of their people were at least 2 hours away. So none of them could come, unless I was willing to pay the emergency rate. What good is a warranty you have to pay triple rate for? This company is the worst I have ever delt with!

Craftsman Is Now Crapsman!!!

1/31/2010 Waterbury CT

I recently bought the crapsman 5 piece combo kit 4 MONTHS ago. I spent about 200.00 on this product. The impact driver in the kit is already slipping and not wanting to drive a lag in anymore. I brought back the kit to the brass city mall where Sears is located just to swap it out. My receipt in hand and they tell me I can't return it or swap it out because my receipt states it is past 90 days. My receipt was past 90 days by two weeks.

All this in my brain I will NEVER buy another piece of garbage crapsman tool again.

Do Not Sign Up For

1/30/2010

STAY AWAY...Do Not Buy Home Warranty Home Insurance from Total Protect, it is NOT worth its weight in paper. I paid for it for over 2 years and had a furnace problem 12/2 and they came but then when I had a furnace problem on 12/25 they didn't come because the 2nd furnace was not covered under "heating system", I would have to pay extra for the 2nd furnace to be covered, talk about being blind sided, who knew that when you insure your heating system that you must indicate System 1 & System 2, definitely not part of the sign up discussion!! It's like buying a set of 4 tires and finding out that only the right front is covered under the warranty. Definitely makes no sense that someone would cover only 1 furnace on their heating system, a heating system is a heating system!!!

Slow, deceptive and low quality

1/28/2010 Wilkes Barre PA

Where to start with these guys. Everything seems great at first. You see the list of things covered at what seems to be a reasonable price. Here's what they don't tell you.

1. They don't care about quality. They are only interested in using whatever the cheapest Chinese-made part Napa has on their shelf. No OEM specs or quality here. You're rolling the dice every time. Maybe it's up to spec, maybe it's not.

2. Every step of the process must be sent to the home office for verification. The mechanic can't even open the tranny up to see what's wrong without getting permission from PWC. This turns a 4 day repair into a 3 week ordeal.

3. Yes, I said 3 weeks. Don't expect to get your car back any time soon. In fact, be sure you have a friend who's willing to drive you around for nearly a month.

4. They don't communicate. Ok, so your mechanic has opened up the tranny and looked inside. He has faxed (Yes, PWC still uses faxes) the estimate for repairs over to PWC. You must make sure you stay on the PWC adjustor or they will let it sit for DAYS before getting back to the mechanic. Meanwhile you're riding your bike down the Blue Route to get to work.

5. They only cover $75/hour labor. Good luck finding one for less than $90/hr these days. And guess who makes up the difference? To be fair, this is spelled out in the fine print, but they certainly don't advertise it.

In short, PWC will get your repair done, but it will take forever, there will be additional cost to you, and there's ZERO guarantee of quality. I suppose it's better than a kick in the head, but not by much.

AVOID HSA THEY DONT COVER MUCH

1/27/2010 WI

Recently bought a house and decided to get the warranty from HSA. Had the furnace tuned up from a local company, I figured it probably needed to be done. They replaced the ignitor while they were here. Two weeks go by and I have no heat. HSA says you have to call them first!!! They send out this joke of a company the guy arrives here and says well that’ll be $95 call your local company and tell them they need to replace your ignitor. GRRR!!! Then like Michelle my garage door opener goes out. I file a claim online because the hold times were approaching 10+ minutes. Overhead Door Company comes out looks at opener says it’s so old they can't get parts for it. Call HSA, “it doesn't have the sensors at the bottom of the door we aren't covering it. OK thanks, and as if it werent bad enough not even a week goes by and the furnace stops again. I call HSA and tell them the heat is out I don't want your Crap company you sent out here the last time I am going with nice local company. They say ok, tech shows up on a Saturday, replaces inducer motor $303, Pressure switch $69.54 Sat fee $52.50 1 hr labor $120.00 Total w/tax $572.84 Ok I paid for this out of my pocket because I went with my own company. I get a call on Monday broad says hi sir we are only approving approx $220 because we never authorized tech out on a Saturday and we could get the part from Carrier for $220 ok, So its 7+ outside and you wanted me to wait till you ordered the part in from the manufacturer. Well yes sir. Actually we need you to fax your receipt so we can issue you a check. Yeah stay away from HSA they don't cover anything!!! They asked the HVAC guy if it was due to normal wear and tear. Ummmm what isn't its mechanical the stuff goes, I won't recommend this company ever!!!!!!!

Worst Company Ever

1/21/2010

My story is not unlike most of the rest of the stories that are posted here, so I won't waste more of your time by having you read them. Bottom line... Bought the policy, tried to use it, was denied for reasons that were so ludicrous and was not allowed to get a refund on the policy, even though I was "guaranteed" I would be able to get a refund prorated at the time of cancellation. WORST COMPANY I HAVE EVER DEALT WITH IN MY LIFE... IN MY "WHOLE" LIFE. STAY AWAY FROM THIS COMPANY.
James in Oklahoma

O.K. Product But Beware No Warranty

1/20/2010 New York NY

Sonic Oral Hygiene System by Wellquest

This is an oral hygiene system, that has a gum stimulator, proxy brush, tongue cleaner, and electric toothbrush, the one I have is the older model that is listed for around 5.99. It seems to work o. k. but BEWARE when something went wrong there is NO warranty, it's tough luck.

When I had trouble with my Waterpik dental flosser they didn't even need the original to send me a replacement, just the serial number. Conair also stands behind their dental product, the Interplak, you just send the old one back (in CA. they pay postage) and they send you a replacement, they have the BEST customer service, they do whatever it takes to make sure you're satisfied, and I will ALWAYS purchase from them.

Part of one's purchasing decision is how the company's customer service will treat you if something goes wrong, and sorry to say, Wellquest or the company that now services this product, at 1 800 423 4248, fails that task, so although the product is o. k., gave low rating due to lack of warranty. Their website does not work and perhaps falling sales due to their poor customer service may be why.

Big O Tires, to the rescue!!

1/14/2010 BAKERSFIELD CA

I had been waiting for 6 days for my tire replacement from Carroll's Tire. I took in my damaged tire on 1/6/10 on Wednesday. Francisco told me the tire would not be in until 1/8, Friday, 2 days later. Wow, they were sure the hell quick to sell me the tires when I got them, I believe in less than an hour maybe 2 they had all 4 along w/road hazard. Well I need 1, and I had to wait for days. Well Friday came, almost gone, I decided to go myself. I gave plenty of time, in fact to much time. 3:41p I get there, only to get an attitude from Francisco. Walking in he tells me that the tire has not come in, thats why he has not called. Needless to say no 1 paid me for the gas wasted. I said yeah, you also said Friday, its after 3:30p, and it isn't here yet. He said no, shipment has not got in. I asked is it going to come in today, Friday. He said yes, and sent me on my merry way. Told me to wait for his call. Well people Friday came and left. Saturday morning, I made calls, I for sure as hell did not want to deal, w/ a lying F&)k. See Back in Dec. 09 I straight up caught Francisco trying to rip off my aunt. This is a whole other issue. He tried to charge my aunt for parts she already had on her car. What Francisco didn't know is that I am registered on Ebay Motors. He was mistakenly wrong to think because we are women, he could feed us bull s*%t. Its not happening. Thats another issue I have to let be known on my aunts part. I made calls on Saturday 1/9 day 3. There are 2 Carroll's here. I called the other store, to see what can be done. Bottom line 1 store does not want to hear about the problems 1 has w/other. I spoke to Ben, told him whats going on, what did he do? Puts me on hold called Francisco, gets back to me. Tells me that Francisco sincerely apologizes the tire did not come in. Apologizes, yeah right other wise he would of done that himself on Friday. I told Ben that I wanted to pick up my damaged tire and rim from Francisco, and go buy tire somewhere else. Oh, how quick to tell me that they could not pay me back if I did that. Again, they did not want to hear it. So what does Ben tell me, go pick up your tire and rim go off on him (Francisco). Bring it down here we are nice, we'll treat you better. Better, lol ok tell me, is having to wait until Monday 11th treating me better. They were of no help. I called the main warehouse in Porterville, Ca. I placed the order myself, personally I believe Francisco never placed the order at all. Well finally, someone is listening. Gabriel now he heard me out. Bless his big heart. He told me that he was getting ready to go home. It was late afternoon on Saturday. But after telling him, what I been thru. He kindly explained that 1 was in stock. But it was going to take awhile to look for. He was not going to leave until he find it. Have it sent on Monday to Lorenzo, @Rosedale store. They ship on Mondays, Wednesdays, and Fridays. Along w/note for LORENZO TO CALL ME ON MONDAY. I told Gabriel, that was fine w/me. Lorenzo was the person that sold me the tires, before he was moved to Rosedale store. Well guess what people, Monday came and left again no call. After the attitude I got for showing up w/o getting a call 1st. Teach me not to do that again. Monday, 3:10p I made a call to BIG O TIRES, I spoke to BRIAN, asked for exact brand in stock. Quickly, responded yes in fact he had 6 in stock. I told him 1 was needed, I gave him a quick run down. PLEASE READ!!! BRIAN @BIG O TIRES ON MALL VIEW RD. BAKERSFIELD, CA. SOLD ME THE TIRE FOR THE SAME PRICE I PAID FOR @CARROLL'S. THANKS SO MUCH TO EVRY1 @BIG O TIRES, FOR COMING TO THE RESCUE. That was great service for just 1 tire. I GOT 2 CALLS BACK FROM BIG O TIRES. 1 LET ME KNOW SOME1 WAS SENT TO GET TIRE 2 TIRE WAS THERE FOR ME. ALL WITHIN 1HR 15MINS. ALL CALLS MADE TO AND FROM ARE TO MY CELL PHONE. Now I go to Carroll's Tire Warehouse on Rosedale Hwy. Take Lorenzo the receipt for the tire I bought. Lorenzo is a friend of my husband. Thats how I got my tires. Friend of husband, Obviously not mine. Lorenzo tells me, that he could not pay me for the tire. They don't work that way. F&^k they don't work at all, if you ask me. In fact, Lorenzo says your tire came in yesterday, Monday. LORENZO GOES ON TO SAY THAT HE CALLED, FRANCISCO, FRANCISCO CALLED BACK 2 HRS LATER TOLD HIM THE TIRE IS THERE. THEY BOTH CALLED EACH OTHER, YET NO ONE CALLED ME. THAT RIGHT THERE TOLD ME THAT LORENZO GOT THE NOTE FROM GABRIEL. OTHERWISE WHY THE HELL HE CALL FRANCISCO. WHEN I ASKED LORENZO WHY DIDNT HE CALL ME, HE QUICKLY THREW IT OFF ON FRANCISCO. TOLD ME THAT HE CAN SEND SOME1 TO PICK UP THE TIRE INSTALL IT FOR ME AND WARRANT THAT ONE. BUT COULDNT HELP ME FOR THE ONE I PAID FOR. I GOT MY RECORDS/BACKUP DOCUMENTS. HELL I EVEN HAVE THE DAMAGED TIRE. I'LL TAKE THIS ANOTHER ROUTE, IF THAT DONT WORK I WILL TAKE TO ANOTHER LEVEL. I did call Gabriel on Wednesday, Thanked him and assured him he did nothing wrong on his part. He is the only person I can really say did his job. Thanks Gabriel@Carroll's Tire in Porterville, Ca. TO ALL@BIG O TIRES, MALL VIEW RD, BAKERSFIELD CA. 93306 I LOVE YOU MAN. :)

Scooter from he!!, Company from somewhere worse

1/13/2010 Pleasanton CA

Bought one 3 months ago, it has had multiple problems! Finally just wouldn't work at all. So I contacted them (hey it was within the 3 month warranty) they didn't get back to me (after much nagging) for a month. Finally did and had me ship it to them (at my cost $100), then said it was my fault it broke (even though it had problems from the start). Then held it for ransom basically and were going to charge me 400 bucks to fix it!! These guys may have some zea lot users out there trying to convince everyone the scooter is awesome - but believe me its not and the company is horrible!

Scion - I'm done with you.

1/12/2010

So, in a nutshell, the parking brakes on my Scion xD locked up one day and I KNEW the cables were corroded. I took it in to the dealership I bought it from and they ended up telling me they couldn't duplicate the problem.

OK

So of course the parking brakes ended up locking up on me shortly after that and I made another appointment to get them fixed. This time I insisted they replace the parking brakes and I swore up and down that all they needed to do was just that.

So, of course I take it in and they end up NOT replacing the parking brake cables and instead "cleaned off the brake components".

OK

So, as expected, the brakes lock up on me yet again after leaving the dealership so I immediately made an appointment at a different dealership for warranty service, telling them the whole story about the other dealership and that I KNEW that the brake cables needed to be replaced.

So a THIRD TIME, yes a THIRD TRIP to a dealership for simple warranty service, they tell me that yes in fact the driver's side brake cable needs to be replaced - but they need to order the part.

Nice.

So, in the end I will have made *TWO TRIPS TO ONE DEALERSHIP and TWO TRIPS TO ANOTHER DEALERSHIP* for simple warranty service which amounts to probably a full day of my time between driving there and back and waiting for them to come get me, etc.

A new car is only as good as the warranty, and the service you're going to get from dealerships and I'm afraid something's not right with either Scion (likely) or the Scion dealerships.

Don't get Taken by Autohaus

1/12/2010 Hollywood FL

I purchased a car from Autohaus in November 17 of 2009, its January 12 of 2010, and I still do not have a vehicle. I have asked them repeatedly to return my money to me, they will not return my money or give me the vehicle. Beware of buying vehicles from used car dealerships like Autohaus, because now I have no option but to take them to court to get my money back, which is a hassle that I do not need. Its been really cold and windy over here and I'm sitting at the bus stop waiting for a bus whiles these guys are sitting on my money and driving the vehicle around. PLEASE do not purchase any used vehicle from this company unless you know you have money to deal with attorney fees. Autohaus Group has taken me for a ride and I will never buy used again, I'd rather pay at a credible dealership than waste my time with these mom & pop fraudulent dealerships.

Service contract is worthless.

1/7/2010 Fort Smith AR

We purchased our truck from Breeden Dodge, Fort Smith, Arkansas and also purchased a service contract and paid them $1,610.00 for it. The heater started blowing cold air and we took it to their service department. They checked it and said to fix it would cost us $350.00 and that it was not covered by our service contract. Our service contract clearly states that the air conditioning and heater are covered. This company does not stand behind the expensive service contracts that they push on you when you purchase a vehicle from them. The service contracts are worthless! If you purchase a car of truck from Breeden Dodge, do not let them talk you into purchasing one of their "service contracts". You will be wasting your money. You would be much better off using that $2,000.00 to buy lottery tickets!

Do not use HMS!!!!!

1/6/2010 Ft Lauderdale FL

My heat has been out since 12/30/09 and have been waiting for a part to be delivered. After reviewing other complaints online, I am convinced I am getting the run around about the part (induser motor) to be delivered. I have been pressing them all week to have the part delivered immediately so that my family has heat however; they are unresponsive to numerous calls and unwilling to help. My family has been without heat for almost a week and was just told today the part may not arrive for 6 more days. I feel media pressure on scams such as this should be addressed. My children can not bear another weekend without heat and I do not know what else to do.

No service

1/5/2010

My husband and I was traveling West on interstate 20 Thurs. Dec. 31, 2009. We decided to eat so we thought at diary queen. We waited and waited and no one waited on us. So we decided to go across the street to Mc Donald's. Yes, we are black. I do understand that the color thing may have played a part in this situation. This was definitely not right.

Major Rip Off -Save You $$$

1/5/2010 Greenwood AR

This company is not really in the business of honoring their contracts. I had purchased a warranty in Sept. 2009, hoping to offer peace of mind to a prospective buyer of our home which we were going to put on the market to sell. Don't ask me what website I had read positive reviews on before purchasing this warranty, because I can't find it now. I have wondered if it might have been made up by the company itself.
We had a buyer for our home and an inspector saw flames coming out of our unit which he thought were too wide and recommended we have the heater checked, thinking it needed an adjustment. We called a repairman the next day rather than use the Home Warranty thinking he would just need to make a minor adjustment. He found we had a bad heat exchanger and said carbon monoxide was coming into our home. I called Choice Home Warranty and they sent out another company the next day. Once again, we were told we had a bad heat exchanger. He called and reported it to CHW. They said they would let us know what they decided to do. I called the next day and they said my claim was denied due us failing to maintain the unit (sound familiar from earlier posts?) and rust and corrosion that the repairman had reported. I asked how there could be rust on our unit when it was inside my house in an enclosed closet? Long and short, they refused to honor their warranty. We had a new unit installed as we had cold weather coming and the house was being sold. My husband called and finally was able to talk to a manager and my husband told the mngr. we had spoken with both repairmen and both had stated our unit had normal wear and tear and there was not excessive rust, and that we had pictures to prove it. The manager said that how were they to know we did not pay the repairmen $20 to say that and how were they to know it was OUR unit. We could have pictures of another unit. Are these people for real?
We have filed a complaint with the New Jersey BBB and after the moving and holidays, I emailed them and they had closed our case assuming it had been resolved. I emailed back that there had been NO communication and we are not happy with how any of our claim has been handled. I asked them to reopen our case, and am awaiting their response. In the meantime, I am going to call the New Jersey Attorney General, and send them my pictures and the statements from the repairman. Not only did we pay for a Warranty, but we paid for two repair visits and a new heater unit which costs $1962.
I would avoid doing business with this company at all costs. I bought my warranty in good faith and feel they have not been fair in handling our claim.
Stay AWAY!!!

Unacceptable treatment from HSA

12/31/2009

The sample contracts on line for HSA state that the seller is
covered as long as your home is “on the market�. there is no mention in the sample about having to be listed with a realtor, The sample contract does not include the word “realtor� or “listed�. In many opinions, “on the market� could be for sale by owner.

After the seller agrees and signs for the coverage, they receive a welcoming letter whereby on page two the “coverage period� is shown as a
Coverage Start Date with a Coverage Expiration 12 months later. Again no mention of a listing contract a realtor nothing. On the acceptance form for HSA it states that the seller agrees to pay the fee shown on the date legal title transfers to the buyer. So at this point the seller has agreed that when the home is sold they will pay the fee. SO WHAT IS THE PROBLEM? I'LL TELL YOU. HSA has an exception to the contract period within the actual contract itself. AGAIN, IT'S NOT IN THE COVER LETTER, IT'S NOT ON THE APPLICATION, IT'S NOT ON THE SAMPLE CONTRACT THE SELLER READS NONE OF THESE. IT ISN'T UNTIL AFTER THEY GET THROUGH THE COVER LETTER DO THEY HAVE TO DETERMINE THAT THE CONTRACT HAS AN EXCEPTION TO THE COVERAGE PERIOD. POOR MANAGEMENT AND DECEPTIVE.

The customer is led to believe that they are covered for a year. The seller already agreed to pay upon close. Why are they hiding this part within their contract contradicting themselves on page two of their own cover letter?

In our situation, when the home expired, we had to leave it off the market temporarily to move our family member out without realtors calling. We did do for sale by owner to keep it on the market. We verified this was okay with the HSA representative. When we called with after being covered for 6 months without one call, they asked if we were listed with a realtor, we said no and were cut off and told we no longer had coverage and within minutes they cancelled our policy. If I had lied and yes “yes it is listed with a realtor�, would that have done it? Answer probably so… but I just answered the question.

Bottom line these warranties that are done through “realtors� is a contract between the realtor and the warranty company. They should make that clear in their cover letter. They should state we would like to welcome you for accepting your realtor’s referral in considering our company as your warranty company while your home is “listed for sale with a realtor�.

When I called to go higher, I was met with a very intense and aggressive individual who does not listen and tries to intimidate. When I called back and left a message for the CEO's email address, again this very aggressive intimidating individual to my opinion called me again but now I was being insulted and basically called a liar. When I called back and spoke to a call representative who was very nice promised me she would call me back and to not worry that she would get me an email to the CEO got back on the phone 5 minutes later and said "I have so and so" on the line. So it didn't take long in this not so large company for one person to get so much attention, little me and she never called me back. Obviously she was told she could not or else... What else could it be for someone to literally promise to call you back and not do so for days now? It's so sad.... What kind of company is this? I'd like to know.

It’s a bad situation and it is not a company I will ever recommend to anyone again.

Know what the problem is today, there is an expectation from some groups and individuals for a one way loyalty. It’s a shame.

Stated That The Chrysler That We Bought In March Was Certified

12/29/2009 Sayraville NJ

Please read below

My wife and I bought a 2005 Chrysler Pacifica, when we purchase the vehicle were told several time that it was a certified Chrysler used car, and because of that we had 1 year, 12000 miles bumper to bumper warranty from Chrysler and that we could take it anywhere for repairs and maintenance, I had 3 service calls because the engine had no oil in it, and the perform service soon indicator kept coming on, the service kept telling us that the oil need to be changed. The car had approx 61000 when it was purchase; right now it has approx 71000 miles. About 1 week after the 3rd and final oil change the engine started making a knocking noise, I took the car to the dealer, and first they claim that they never told us that the car was a Chrysler used certified car, then he told us the we signed a waiver, because frank stated to me that each customer get a 1 year 12,000 mile standard and that we gave it away, frank gave me a copy of this waiver and it is very clear that my wife’s signature was forged.

I tried to get the dealer to honor the warranty, but they won't. The engine will cost me somewhere 6 to 8 thousand dollars,

Trouble regestering my warranty

12/28/2009

I am having trouble registering my Garmin Nuvi 1300. I answered all the question to the best of my knowledge, but they were not accepted. They told me that I would receive an extra month of coverage if I regestered onl-line. I wish I had my $19.99 back.

If you dont agree with them they will brake your vehicle

12/28/2009 Barrie

I am putting this review on hold to give mister transmission a chance to resolve this

When does a luggage warranty end?

12/27/2009

I returned a piece of Samsonite luggage about an hour ago, to the factory outlet store where I purchased it, because the retractable handle had fallen apart on me.

The piece of luggage was purchased in Feb 2007, and the receipt indicated that it had a 3-year warranty. It was the original receipt, in excellent condition.

The clerk told me that the warranty was not valid because it was so close to being expired. duh...???

She called security on me because I got upset. Security showed up, and so did another, considerably older employee. I can only guess that the second woman was a manager. She did not say one way or the other.

This second employee said that my luggage repair would not be covered - that I would have to pay for it - because of a clause in the warranty that addresses "normal wear and tear". She said my warranty was no longer valid.

These are my questions:

1. Does any other manufacturer arbitrarily end a 36-month warranty at 34 months?

2. Whether it's luggage, a car or something electronic (TV, stereo, cell phone, etc), shouldn't the warranty exclude ABNORMAL wear and tear as opposed to normal wear and tear? Can you even imagine a car warranty expiring early because you drove the car 11,000 miles per year?

3. Neither employee would tell me the cost of the repair, not even an estimate. I asked why not, and there was only silence. Do I not have the right to make an informed decision? I just found the same piece of luggage online, at an awesome price of $80.99, supposedly for this weekend only. Even a rough estimate, of $10, $50 or $75, would have allowed me to make an informed decision, and I would not have become angry.

Warrentech Scam

12/19/2009

I purchased the extended warranty on my 2004 dodge durango at the time I purchased my vehicle from crown dodge in gadsden al. I have had nothing but problems with the radiator ever since I've carried back to crown several times and they keep giving me the runaround saying its the cap its normal for the temp to go up yea right. The radiator had a small leak in it when I bought it now it poors water out as fast as you put it in the warranty was supposed to cover but now they say it was the thermostat the whole time and now it is my fault for neglagence so now I am pissed I took it to my brother and he is a certified mechanic with 30yrs exp. he tested the thermostat and there is nothing wrong with it. The insurance costed me over 2k and they won't even cover a $200 radiator. In short if they offer you extended service they are offering you nothing for a large sum of money.
By the way crown dodge went out of buisness due to fraud and taxes

Lumber Liqudator's poor products

12/17/2009 Lynchburg VA

On 4/24/2009, I purchased Bellawood's Brazilian Cherry flooring with a fifty(50)year warranty for my kitchen. The milling was poor, but we managed to install it. However, the floor is supposed to be 187% harder than red oak, but it nicks very easily and the finish is damaged. I have red oak flooring in the rest of my house and it does not nick, and is much harder than the Brazilian Cherry from Lumber Liquidators. I complained to Lumber liqudator and their customer care representative in Toano, Virginia replied "LLI does not warranty any of its products from scatches and dents." So, in my opinion the Bellawood warranty is worthless. Do not use Lumber Liquidator or it's products.

Rotten Belkin Routers

12/16/2009 CHina

I bought this Belkin Wireless router N series a month back. It worked normal just 2 days then it went crazy. once wan not detected, next LAN not coming ON. next it hung. They made me wait 15 days to get it replaced.
Now that I have a new box pack router and happy to install it.
Guess what? It worked but only for 2 hours..myyyyyy gawd.
now no lights are coming on, I plugin only to find it gets warm and nothing else.
Do I spend my life replacing these rotten plactic boxes??

Beware Of This Company

12/16/2009 Bridgeview IL

I purchased a 1400.00 dollar Sterns & Foster mattress with 10year warranty. called eight months later 12/09 about sagging. Was told had to pay 99 dollars for factory inspector which I paid. If inspector deems defective will replace no questions asked by store manager Tom. Inspector deems mattress defective and replacement scheduled 12/11. Delivery boy knocks on door and starts asking why mattress is being replaced ? He says let me have look first. I'm confused at this point thinking he should just be changing out mattress. He then goes so far as to say, "you got #$@^&@#" it doesn't matter what the inspector says I always do this. I have the final say. I have dealt with Carsons and American Mattress before and would never go back to Bedding Experts. I was very surprised a company this size doing business this way.

I have phoned corporate but they fail to respond. Also the 99.00 dollars paid for the inspection is gone. This is a real scam. I have a BBB case opened but Bedding Experts fails to resolve.

They Are A Rip Off

12/15/2009 Boca Raton FL

If the phone is not stolen and you do not know how it was stolen, then, they refuse coverage. On their website it specifically states that they provide coverage on loss cell phones but it's a lie.

Avoid Guardian Protection Products

12/12/2009 Hickory NC

I purchased a warranty from Guardian Protection Products for my leather chair. A month or two after the purchase, I noticed a bad scratch in the chair. I called their 1-800 number and left numerous messages with my warranty claim. They did not return any of my calls. I filed a complaint with the North Carolina BBB. They told the BBB they had not received my phone calls. A lady named Michelle called me and immediately denied my claim because she said scratches are not covered, even bad scratches. The warranty clearly stated that scratches are covered. I asked Michelle what the warranty did cover, and she said rips are covered. I asked the difference between a scratch and rip, and she said you can see the foam underneath with a rip. I said I could see the foam underneath, and she said, "Too late, you already said scratch" and hung up. She then wrote to the BBB and told them that she had offered me repair service and a full warranty refund and that I had declined both and threatened to sue her. Avoid at all costs.

Magellan warranty, BAH, HUMBUG!

12/10/2009 San Dimas CA

I bought my Magellan Maestro 3100 on 1/26/09. The touch screen has quit and they are making me jump through hoops. I did all of the diagnostics with the phone support person then e-mailed them proof of purchase showing that my 1 year warranty is not up. I just got another e-mail from their support department saying I am out of warranty (not true). They go on to say "Since Magellan no longer service GPS units it is no longer within warranty" but they will sell me a new unit at "discount". What a crock. This company must be going down the toilet if they can't live up to their commitments. I sent them all of my info again to show I am within warranty. I do not want to buy another Magellan.

Nothing but a scam!

12/9/2009 Edison NJ

We filed a claim 12-5-2009 because our heater went out. Long story short they denied our claim because they said the unit was not 'properly maintained' because we did not have any documentation to send them showing that the system had be serviced every season since we owned the house. The system is 25 years old! Obviously it has been maintained or else it would not have lasted this long. I am an MBA and my husband is a PhD, we keep excellent records/receipts for everything in our home, but never once have we heard of \'seasonal maintenance\' for a heating system. We are tired of insurance/warranty companies taking our money and not performing the service when we need it. We have paid $500 in premiums/service fees during the 4 months we have had this warranty, and they told us that since we do not have a \'long enough history\' with them they need all of our maintenance records for the heating system (which is just their way of finding a reason to deny the c
laim). We sent them 2 years worth of service receipts to show the repairs that had been made to the system and they said that was not enough, and that we only sent them documentation for when the system broke, not documentation for how we maintained the system. What is the point of buying a warranty if they are not going to fix items when they break? To add insult to injury the weather is 20 degrees which constitutes emergency service, but after 4 days we still have no heat! We have only had this warranty 4 months and Choice Home Warranty has already breached the contract by not performing emergency service. We filed a complaint with the BBB requesting our heat be fixed or our $500 premium/service fees refunded and this warranty cancelled so we can find a reputable company that will actually perform the service we are paying for!

Broken Stoneware, refused to honor guarantee

12/7/2009

I have been a loyal Pampered Chef customer for 17 years and have spent hundreds, perhaps thousands on their products. Many times, when a consultant enters my home, they are "wowed" by how many Pampered Chef products I own. Last night, one of my large pizza stones cracked in half on my kitchen counter. When I called the customer solution department, I was told that there is only a three year warranty on the stoneware. I was told by many consultants over the years that the stoneware has a lifetime guarantee. That if a piece of stoneware broke, you only had to contact the company, send in a piece of the broken dish, and Pampered Chef would replace the dish. I am very disappointed in your new warranty. I will now take my business elsewhere.

Vizio has more complaints than compliments 50 to 1

12/3/2009 Irvine CA

I bought my 42 inch Vizio TV from Sams in Dec. 07. After less than 2 years the backlight needs to be replaced. It cost 400 dollars. There are many complaints about the same problem and Vizio will not help. I have never had a TV last less than 10 years and you don't expect the most expensive one you ever purchased to go out in less than two. I hope eventually there is a class action lawsuit against Visio......

Ultra Shield, not so "Ultra"

11/29/2009 Somerset KY

In January of 2007 I purchased new furniture. I also purchased a fabric warranty from Ultra Shield. The warranty was paid for with the furniture and did not receive any info on the warranty till after it was bought. My sales lady informed me that if I spilled something on my new furniture and followed all the directions that Ultra Shield would take care of it. If they could not remove the stain then they would replace it, if they could not replace it they would refund my money for that piece of furniture.
In March of 2009 there was baby formula spilled on my ottoman. I contacted Ultra Shield immediately and they told me what to purchase to remove stains. I tried what they told me and did not work. I called them back and they told me they were going to send a co. out to clean and hopefully that would get the stain out. The co. came out and not only did the stains not come out but they cleaned too deep and basically ruined the top of my ottoman. Now I have a ottoman with stains and lines going through it from too deep a cleaning.
After many many many unreturned calls to Ultra Shield I decided to go try to work with the cleaning co. to resolve this. They came out and agreed that it needed to be replaced. They tried to work with Ultra Shield to get this resolved with no luck. This co. has now offerred to cover my ottomon with no charge to me. All I needed to do was purchase the fabric and they would cover the labor. Ultra Shield has refunded my money, prorated of course which I did not receive until about 7 or 8 mos after this process started. I would also like you to know that the store I purchased my furniture from is now closed, however there are other locations still open. Now I have no coverage on my furniture because of course when they send me the prorated check it voided out my warranty.
These people are rude, nasty an they lied about returning my phone calls. I called them everyday for 2 weeks with not one call back. I would highly recommend if you buy new furniture and a warranty is offered to you, ask to read a copy of their contract before you purchase it. Personally I would not purchase anything from this co. Now the cleaning co that they sent out to my home was wonderful, very accomodating. They were hoping to work with Ultra Shield together but Ultra Shield refused.

Dr. Scholls Shoes Crack in two (the sole)

11/27/2009

L have been wearing the same style of dr scholls
shoes for some several years. all purchased at the same Walmart store. l need special 1/2 " soles put on these shoes. Cost is $60. Until now all has been 100% ok.. the shores l bought 6 months ago have literally cracked in two like a
match stick. (the sole that is)..went back to Walmart where is your receipt??? l lost it.
WE CANNOT HELP YOU was their sytern reply.
l think Walmart could have at least held the shoe
for the dr scholl, s representative. The shoe was not worn out just "broken in half".
thanks Gerrac

Did they say "worldwide warranty" ?

11/24/2009

I bought this Samsonite suitcase at Macy's, in Chicago, a year ago, after my other suitcase had been damaged and could not be repaired because it was not a well-known trademark. I bought a Samsonite because it said it had a "ten year global warranty". On the way back from my last trip, one side seam was ripped, even though my suitcase was not overloaded. I brought it back to a Samsonite luggage dealer, here in France, who sent it back to Samsonite. The Samsonite Europe Service center replies that it is the airline's fault.

I would think a suitcase seam would be built to withstand handling by an airline staff.

Lumber Liquidators Warranty is a TOTAL scam

11/23/2009 Toano VA

Spent almost 10,000 dollars on a prefinished floor by Lumber Liquidators. After only a week of normal use I noticed serious scratching. I took closer notice and marked over 100 scratches on these floors, many all the way through the finish! Three salesmen we spoke to before buying this product all answered the same questions we asked....will our dogs or children scratch this floor with their normal use? They assured we would have no problem, explained how these floors are ideal with pets and even gave us promotional material that showed a large dog on this floor.

After my complaints, LL demanded pictures and samples. I sent those and they quickly sent me a letter concluding that things were not their fault and that their warranty didn't protect against scratching. I demanded an inspector whose conclusion was 'that the scratches were caused by our dog and the problems were site related NOT product related'. The inspector didn't even test any of the wood!

We have had hard wood floors and Pergo floors that last many years without a single scratch.

I would strongly recommend against buying anything at Lumber liquidators. The salesmen lie. The warranty is a sham. The products are junk.
Don't waste your money! ! !

Not A Reliable Company

11/19/2009 Boca Raton FL

I have a LG 920 which AT&T has checked out and decided it was not working properaly. I went on line whith the problem and they replied Had I dropped my phone. What if I did drop it. That's why I got insurance on it. i called wire fly and talked to a person and was outraged. he told me to call back to NCOA. All I can say is the hell with NCOA and wirefly.

I will not buy again I am going to file a report with the better business breaua on NCOA and Wirefly.

Don't Buy From Personalizationmall.com

11/18/2009 Woodridge IL

I ordered a lot of items from this business and had yard address signs made. I put them out around Memorial Day for display and all FADED. I sent e-mails to the company only to be told they put the right address on the signs "Have a Good Day" we can't and won't stand behind this if the info was correct in the print! I would tell everyone not to buy from a company like this.

I was not asking for anything out of the ordinary just send me a new one because I cannot and will not replace signs every year, basically their only goal is to get the item out and their money in.

Do not buy furniture protection from Guardsman

11/17/2009 Grand Rapids MI

When you buy furniture at Bob's discount furniture, the sales people will push you to buy furniture protection from Gaurdsman. They will tell you it is great. Do not fall for it. This is a total waste of your money. Guardsman is a very shady company and will not honour your warranty claim. They have an answer ready for any type of complaint. They won't even cancel the warranty and return the money for the remainder of the time period. Big scam. Say not to the warranty when you buy at Bob's.

Ac unit

11/17/2009 madison WI

My ac unit didn't work and called hsa to repair and repair man put in 2lbs of freon. a month later had the same problem and the repair man never showed up. so they sent another repair man out to the house. he also put in freon and left, but not before putting duct tape ontop of ac unit. well I have no heat and called a reliable man from the neighborhood and he says the unit needs replacing and would cost $5800 dollars fully installed. hsa called and said they need to get a second opinion and sent the same person back that said nothing is wrong with the unit it can be repaired for $380.so what I'm saying is don't get HSA warranty they don't care about their customers and I end up with $380 out of a $5800 unit..........

Warranty Fraud

11/16/2009 Ephrata PA

Landis Enterpises, a used car dealership at 442 Oregon Pike Ephrata, PA 717 859-5466, sold me a vehicle for $13,373 and a 6month,6500 mile vehicle warranty through NADN (Guardian Warranty Corp.) of Avoca, PA. 570 414-4000 on 7/22/09.

This vehicle has been back for repairs four times. This latest time the transmission is not working. I have put barely 1,000 miles on this vehicle. Landis has had the vehicle for going on three weeks now!

No work has been done to date 11/16/09. I was told that NADN did not "honor the warranty."
What does that mean? I have a signed warranty contract and a hand written note by the salesman stating price with warranty and price without warranty.

I confirmed through NADN that there is no warranty. They have no record of my vehicle.

Sounds to me like fraud, Landis Enterprises is selling phony warranties and pocketing the money!

They have my $13,000 and I have no vehicle. Do not deal with Landis Enterprises.

Folica Customer Service and Warranty Superb!

11/14/2009

I read once that if you are happy with a service or product, you tell 1 person. If you are unhappy, you will tell five. That's why I'm taking the time to tell everyone what a wonderful experience I have had with Folica. In a nutshell: Almost 2 years ago I purchased a $200 Sedu flat iron. Received it within one week, and free shipping to boot. 23 months later it lost power. I called customer service (less that 1 min. hold time) and they gave me all the info I needed to send in my warranty. HERE"S THE BEST PART: I mailed it back at 4:30pm on a Tuesday, and Friday evening, Folica notified me that my new iron was on it's way via UPS. I checked the tracking number and it is indeed on it's way. How could they possibly improve on that service? I plan on spreading this comment on the web, so excuse me if you see it again. Thank you Folica!

1800mattress won't honor warranties

11/11/2009

Ordered a queen size mattress and box spring-Luxembourg set. The set was defective from the beginning, it is now -6 months later- sagging in the middle at 4 1/2 inches. This according to the expert 1-800 mattress sent out. They also found that the box spring was defective also. I called 1-800- Mattress after they received the experts report only to be told they found a stain, which the expert never told showed me, and said the entire warranty is void. In other words, they agree both the mattress and the box spring is defective but a stain, I can't even find, voids the entire warranty. 1-800-mattress said you're stuck with the defective mattress and box spring because of a stain that has nothing to do with the sagging mattress and box spring and a stain I can't even find. I have read elsewhere that 1-800-mattress will find anything they can to void a warranty and not be held accountable for the defective merchandise they sell and now it's happened to me.
It took me 6 months of calling them just to get an inspection done. I was told they had no record of my purchase and they doubted I even bought the mattress from them at all. I had to send them a copy of MY receipt because they did not have a copy of one. I was told they were taken over by Sleepy's and they weren't able to access any records from 1-800-Mattress. It took me months of calls (waiting at least 20 minutes on hold each time) and numerous faxes of my paid receipt just to get them to admit that I even purchased the mattress from them. They said unless we find your receipt in our records we don't consider this a legitimate purchase. Keep in mind this went back and forth for about 6 months. Now I finally get an inspector to come out, he admits the mattress and box spring are both defective but like other customers, they won't do anything about it. I'm stuck with a 6 month old mattress and box spring that are both defective and 1-800-Mattress gets to rip-off another customer. NEVER buy from 1-800-Mattress or Sleepy's EVER!!! Like me you'll regret it !!

Cheating by MDPA-Mobil Device Protection Association, LLC.

11/10/2009

I purchased a LG VU9200 from Wirefly on Internet. Then this Company offer an Insurance for my New phone, in case it loss or damaged.
When Ilost my phone and requested for Replacement they are telling me that Its unsecured Loss and it will not cover, and they aare asking me the place where I lost the phone, how do I know where I lost my phone, Its just they are playing games with the people, and they are just cheating Us.
It is a painful lesson I got and hopefully everyone should learn. Please get away the MDPA-Mobil Device Protection Association, LLC.

All warranty services are a scam

11/9/2009 Avoca PA

I take my car to the shop and have them inspect it. @ windows don't want to roll down and both rear springs are broken several times each. Warranty company was notified and they want to send an inspector out. I call them and say ok, but I need my car in the mean time. I'm willing to go ANYWHERE ANYTIME. The guy on the phone says it doesn't work that way, I have to leave it at the shop for a few days till the inspector can come out. I ask "OK which day? I'll be there." He tells me hes not sure and is getting very rude to me, saying lines from my contract like "we reserve the right to inspect it". OK, cool, but I'm not leaving my car at the shop all week so your guy can look at it for 10 seconds and say yea its in more than 1 piece. the guy was rude and sounded pissed off from the get go. It's a big bill, they don't want to honor themselves by living up to their obligation, period.
I'm avoiding all corporations whenever possible from here on out. I'm sick of cell phone contracts, cable rates that go up after "introductory" periods, gasoline tycoons retiring with $300,000,000,000 retirement packages while I pay out the nose, wall street bailouts that help keep millionares rich, and no one doin a damn thing about it. I'm through buying without a hand shake and someone to be held accountable when things don't add up, whenever possible.

Design Studio Interiors Furniture - Does Not Stand Behind Their Merchandise - Buyer Beware

10/29/2009 Chicago IL

Over the years I have purchased many pieces of furniture from Design Studio, which at the time was in Skokie, IL. This is a high end store and very expensive. Three years ago I purchased a large italian marble lighted pedestal to exhibit a lucite fine artpiece. The pedestal is very heavy and not movable. When I purchased it it was delivered and put in place in a corner. While cleaning recently I discovered the entire pedestal is cracking all the way aroud up and down from the inside out. I contacted their customer service department immediately and spoke to their manager, Howard, who said he would get gack to me. I called Howard after several days to find out the manufacturer International Marble would not honor the broken piece nor would Design Studio as they said I had it for three years. This was an expensive piece of furniture and well taken care of. I feel good furniture should last more then three years if well maintained and the cracking taking place was in place at the time of the delivery. I feel after spending thousands of dollars at Design Studio their customer service policy is a disgrace and I would advise anyone who is thinking of doing business with them to think again. I feel this item I purchased should be replaced by either Design Studio or International Marble. The store I purchased this from is now closed but they still have stores in Chicago and Northbrook, IL.

Sears No More

10/27/2009

Purchased a new lawn mower from Sears June 14/2008
In October 2009 it started to leak gas, so I took it back to Sears for repairs. I first get a call saying they could not find anything wrong but could change my air filter if I wanted too on my answering machine. It took about 55 minutes to try to talk back to someone, who was not even the person who called me. Next day I got a call from the repair person and told him where to look and he said he would check it again. He calls back and said they have found it and will fix it. Two days later a person from Sears calls and tells me I must pay $75.00 for the new air filter and repairs. I told her that the lawn mover is on a warranty. It was only one year old and it is on warranty for two years. She said it wasn't, and when I corrected her she said that then that was not covered by warranty. Warranty is for two years for material and workmanship. I paid but will not even consider Sears ever again. There was someone from Sears named Dave who wanted me to e-mail him before I wrote this review. That was four days ago what a waste of my time. Bye Bye Sears!!!

When is a new car not a new car? when leasing it from Rohrman

10/23/2009 Arlington Hts, IL IL

On 6/24 my wife and I leased a new Murano, actually a demo with 5836 miles on it. We were told it came with a full new car warranty. A few weeks later I brought the car in to have a couple of minor things taken care of including a new valve cover for the left rear tire, the top half was broken off. Didn't think anything of it. On 9/18 I brought the car in for a few minor things and it's first oil change. I was told the left rear tire was damaged and had to be replaced. They gave me no reason but I said fine, go ahead and replace it. I was told it was going to cost $385.00. I was astounded. I had no idea anything was wrong and anyway the car only had 1300 miles on so I knew it had to be covered under the warranty. WRONG. I was told by the Gen. Mgr. that it was was not covered and I had to pay to have it repaired. He said he'd do me a favor and reduce the price by the labor, or $100. I told him it was very unprofessional of him to do that to a good customer. I had leased 2 Lexus's from Rohrman a few years ago with no problems. And since this was a new car it should be covered. I was never told the demo was fully covered by the new car warranty except for the tires. As far as I was concerned, the tire had 1300 miles on it. He got up and said since I called him "unprofessional" he was taking back the deal and hollered to the service lady to charge me the whole $385 and walked away. I then gritted my teeth and told him he was not unprofessional and he hollared back to the lady to give me the $285 price which I paid. I was so upset that this moron embarrasssed me (and himself) in front of the service lady. It was extremely demeaning, degrading, humiliating and embarrasssing. I then wrote a certified letter to Rohrman and 2 of his officers at their headquarters in IN on 9/18 explaining what happened and asking for a refund but have not even received the courtesy of a reply or a call. My wife's lawfirm has given me a couple of ideas, starting with sending a copy of the letter to every officer of Nissan in Japan and waiting to hear something from them. Wife's lawfirm has drafted a letter to be sent next week. If that doesn't work, then I'll be going to the newspapers and the TV stations and finally to small claims court. I will NEVER do business with anyone even remotely connected with Rohrman again. If you need the names of the Gen Mgr I'll be happy to supply it.

Hertrich Nissan in Dover, DE are scam artists

10/20/2009 dover DE

My car had 29K miles on it when I started to have problems with the relay/idle system it. I took it to hertrich Nissan in Dover, DE to get it fixed. They never fixed the car because I refused to pay them $95 for labor to fix something that should have been covered by warranty. I took the car some where else and fixed it for $50. They are a group of scam artists at hertrich Nissan in Dover, DE.
The manager was worse than his thiefs in the garage.

The worst company I have EVER dealt with

10/17/2009

My heat pump (furnace) has a cracked heat exchanger. It has not worked for two weeks while they have tried to band-aid fix it. The machine needs replacement since it's 18 years old, we don't want to die from carbon monoxide poisoning! In their brochure/policy it states in no less than FOUR places that they will fix or replace the covered items. They told me that they would only give me $1000. for the furnace that the amount was capped and referred me to fine print. This company pretends they will replace your covered items in big bold print, it's nothing short of fraud. Their customer service is horrible, they hang up on you, they are rude and short. BEWARE of this company and their outright lies.

Warranty Claim

10/16/2009

When my 2006 DuraMax 3/4 Chevrolet 4-wheel drive truck needed a starter this company sent a Ford starter. This is in itself stupid as they are no where near the same type of truck and the Ford starter is not sufficient in fixing the problem but would only cause worse ones. My lawyer has filed a compaint with USfidelis and therefore USfidelis has sent a letter stating we need to contact Tier One Warranty, LLC. Upon searching the web I am finding very disturbing news that Tier One Warranty, LLC is no more reputable than USfidelis.

It is a fact that we will do whatever is within our means to get the word out about USfidelis and their lying contemptible commercials.

Club Cadet Mowers

10/15/2009

I have been cheated by Club Cadet on what should have been warranty replacements.

I bought a Club Cadet 50" riding mower Model LT1050 from Home Depot on 4/08/08 for $1,999.00 and it came with a two year warranty. The steering bearing ($9.83) wore out in August '09 after only about 90 hours of use. The plastic right fender ($65.66) broke that same month. The spindle assembly ($74.85) and V Belt ($40.11) tore up the next month. The Mower Deck ($416.08) rusted through 9/20/09 after 98.2 hours and tore up another spindle ($74.85). I took it to the warranty dealer who agreed with me and made a warranty claim with Club Cadet.

Club Cadet ( Ken. Hammonds@mtdproducts.com ) reviewed our photos and refused to honor the warranty saying it was caused by "Sand blasting of the deck." One glance at the photos (Attached) will show the original factory paint. Obviously the deck has not been sandblasted -- It just rusted out from poor paint over thin untreated sheet metal. After extensive correspondence Club Cadet refused to budge from that decision.

I am out $681.38 for items that should be covered by the Club Cadet warranty and they refuse to honor it. I would like to tell anybody that will listen, that Club Cadet makes a piece of junk and refuses to stand behind their product. Don't buy from Club Cadet and don't handle their products.

J. Neil Murphy, P. E.
San Benito, Texas

Worthless Warranties

10/10/2009 Plano TX

Had siding replaced and entire house painted; new roof put on house.

Roof leaked and did water damage to 4 rooms.
But according to the roofer when he came out, the leaks were because of fireplace flashing .... leaks were not there prior to new roof .... damage to interior no covered by warranty .... now have to paint 4 rooms.

New roof color leaked on new exterior paint job, discoloring the white paint with black that does not come off.
According to Robbie Phillips, this is not covered by either warranty.
Although they did both jobs.

So almost $20,000 of work and I am responsible for the above problems.

I do not recommend this company.

Their website makes it look like this is a great company, but try finding a site to make a complaint to the companies they list as giving them rave reviews.

Penn Warranty Complaint

10/7/2009

Penn warranty is denying my extended warranty coverage for transmission work on my 2003 Volvo. After a long and fruitless conversation plus bit of internet research, I have realized that the Penn Warranty Coverage is just a big scam and they are trying everything they can, even though they really shouldn’t, not to pay you for the repair covered under the warranty. Their customer representative is extremely rude and unwilling to help. They don’t even want to talk to me on the phone anymore. My vehicle’s been in the repair shop for over a month now due to Penn’s denial of coverage and the repair shop has dismantled transmission on my vehicle and will not put it together unless I pay for the labor cost. Can someone help me on this?

Thank you.

Tommy

Frigidaire Side By Side

10/7/2009

We bought a Frigidaire. We have had nothing but trouble with it frosting up in the freezer and the fridge is not cold at all. My butter melted in the fridge.

Irritated consumer

10/4/2009 Ft. Worth TX

I purchased a sleep number bed in December 2007 at the mall. I was never given full explanation of their 20-year limited warranty at the time of purchase. It was not until I had the bed for a month, then by that time I did receive their blue booklet which had the full warranty information in it, but by that time it was too late to send back the bed, because I would have sent the bed back had I known in time. The bed was comfortable for a short while. I had the bed about a month when I discovered that it was leaking air because the numbers kept falling. I know this because I kept a nightly log and would record it each night. At first, after inflating it, I would start out with a particular sleep number that I chose. But two or three nights later that number would be considerably smaller and so on throughout the month. I did call customer service and they told me to air it back up and cap it off and call back in three days. I did that. Three days later they told me it was the pump and that they would send me another one, that was in April 2008. Around November 2008 I was having leaking problems again and they sent me an air chamber, then the same leaking problem again. I am on my second pump and second chamber, but to this day it is still leaking somewhere and customer service just won't even try to resolve this problem, they only get nastier each time. Their 20-year limited warranty is really only a 2-year prorated warranty which means that if they send me anything else after December 29, 2009, such as another(refurbished only) pump then I will have to pay a 20% and a 4% fee and then they will only give me a 30-day warranty. If this continues to go on, then this bed will get very expensive. I feel that I was misled and uninformed on purpose about their warranty at the mall, if they had been honest to begin with then I would of not purchased this bed. Even the commercials I see do not fully explain how "limited" their warranty is. All they mention is that their warranty is limited. This bed has been uncomfortable for over a year. This bed is over hyped and overpriced.

Choice Home Warranty Company - Bad Choice!

10/1/2009

I have a GE stainless steel fridge that is 3 years old, great condition, until the fridge part stopped working last week. I called my warranty company to file the claim. My policy was affective 8/28/09 the claim was filed 9/28/09 and yes I had already done my 30 day waiting period. So it was affective on 8/28/09. So Choice says it is a pre-existing condition, it takes a while before parts on a fridge break and they will not honor my claim. The tech that made the diagnosis stated to them with me standing right there this was not caused by a pre-existing condition it just simply broke due to normal wear and tear. The next day the claim adjuster calls me to tell me the tech stated my fridge was in horrible condition and that the problem was caused by a pre-existing condition.

Little did he know the tech was on the phone giving the info in front of me the day before. Jonathon the adjustor bald faced lied to me on the phone! I can not believe this company and will be filing a complaint with the BBB! DO NOT USE THIS COMPANY!

Product under warranty

10/1/2009

Tv quit working after 10 months, Walmart policy is after 2 months, the product needs to be handled by Viore. Viore just blew me off. So now I have a $526 TV under warranty, but can't get fixed. NEXT TIME, I'll buy from an electronics store that does their own repairs instore. Never again will I make a major purchase from Walmart (just small purchases).

Mobile device protection are a ripoff

9/29/2009

Mobile Device protection.com is a cell phone insurance company provided through Wirefly.com my cell phone was stolen recently and I filed a clainm and even though I provided proof they denied my claim, they are scammers and seems that they deny all claims as a routine practice, maybe wirefly.com gets a cut because they push you to buy this insurance promising that they are good and will replace up to 4 phones. do not buy this insurance.

Should of done my homework....

9/24/2009 Scottsdale AZ

I hired a Pool Contractor to refurbish and remodel my pool to the tune of $45,000 two years ago. He highly recommended using Pool Thing for the Salt Water Chlorination system. The second summer into it, we began experiencing algae and other problems and was finally told this summer by my pool service that the salt cell was bad in the system. Good news, there is a 5 year warranty. Bad news, the company is out of business. Had I done my research, I would have seen they were a relatively new company, but I trusted the contractor. Expensive lesson. I am now having to replace the entire system for another $1,500 because there are too many faulty items with Pool Thing as a whole. What a nightmare.

Lost Services In Black Area

9/20/2009 Dothan AL

Called on a Saturday. Come Sunday still no service. Talk to tech he tells me some one will be out in five days. So I have no phone, no cable, no internet for one week. I If need 911, cannot call. No phone what to do???

Scam, doesn't care, rude, takes money and no help

9/19/2009

I have been dealing with AHS for over 2 years regarding our air conditioner. During the past year alone, they have been at the residence 5 times just to place another bandaid on an air conditioner that is located on the beach and has become so badly deteriorated that independent ac service companies upon doing my "required maintenance, according AHS" say that it needs to be replaced, but AHS refuse to accept this and instead I pay another $60 until it breaks back down 4 months later.

This year alone I have paid $300 in "service fees" and it still is not working. I suppose they know as soon as I get a new ac I will cancel, but actually I am now spending more per year when I could have just bought a new ac and cancelled from these crooks 2 years ago!

Poor Quality and Customer Service

9/16/2009 Miami FL

I have bought two units from this company. Both of the units developed a leak in the fan coil unit in less than 1 years use. I did not discover the location of the 1st units leak till after the year warranty was up so I paid for a new fan coil unit to be shipped out. This next unit lasted for 10 months before loosing all of its refridgerant.


I had a licensed and certified A/C tech confirm the leak was in the fan coil and I was present when his meeter identified the location of the leak (this was the same area that another A/C tech had confirmed the leak on the first unit). I contacted the company and spoke with a gentleman at the company, he said since I still had the original unit that I could send that back and he would leak test it. I had the newest unit filled with new refridgerant and hoped it would hold up for a few months till AC factory outlet would send me a new unit. Unfortunatly the charge only lasted 2wks till it all leaked out. It has now been over 6 weeks since I sent in the unit. The company keeps stalling stating the can't find the leak although it was verified to be leaking by independent technicians. Univrsal Envirmental products (Heatandcool.com)are ducking my phone calls and refusing to honer their warranty. I have purchased two units in two years from this company, paid to have them installed and have had them re-charged at considerable expense to me no less than 4 times. I would suggest you advoid this company. There is several other on line merchants selling similar products for around the same price.

Poor Customer Service

9/16/2009 Miami FL

I have bought two units from this company. Both of the units developed a leak in the fan coil unit in less than 1 years use. I did not discover the location of the 1st units leak till after the year warranty was up so I paid for a new fan coil unit to be shipped out. This next unit lasted for 10 months before loosing all of its refridgerant. I had a licensed and certified A/C tech confirm the leak was in the fan coil and I was present when his meeter identified the location of the leak (this was the same area that another A/C tech had confirmed the leak on the first unit). I contacted the company and spoke with a gentleman at the company, he said since I still had the original unit that I could send that back and he would leak test it. I had the newest unit filled with new refridgerant and hoped it would hold up for a few months till AC factory outlet would send me a new unit. Unfortunatly the charge only lasted 2wks till it all leaked out. It has now been over 6 weeks since I sent in the unit. The company keeps stalling stating the can't find the leak although it was verified to be leaking by independent technicians. Univrsal Envirmental products are ducking my phone calls and refusing to honer their warranty. I have purchased two units in two years from this company, paid to have them installed and have had them re-charged at considerable expense to me no less than 4 times. I would suggest you advoid this company. There is several other on line merchants selling similar products for around the same price.

Cell Phone Insurance? What a bunch of BULL!!!!!

9/14/2009

I bought a cell phone from Let's Talk.com and they sold insurance to me through Mobile Device Protection Association LLC. My daughter left the phone accidentally in a taxi cab and I filed a claim but it was denied because they said she didn't "exercise reasonable care and control at all times" of the cell phone. I filed a complaint with the BBB in West Palm Beach and I am wating to hear from them. The company claims that the phone is covered for loss but you have to exercise "reasonabal care and control of the item at all times". If the phone is stolen you must make sure that it was not stolen from an "unsecured premis or an "unattended vehicle".

American Home Shield

9/11/2009

If you can cancel this service, please do it within 30 days to get most of your refund back. This company finds all sorts of excuses NOT to pay for any claim. AHS said that had I filed the pool heater claim after 30 days, it would have been covered. Since it's before 30 days, AHS said it's a pre-existing problem. Therefore, they don't cover it. The coverage I had was a flex plan, extended (costing over $600 a year). Don't waste your time calling the escalation department to dispute. They won't be able to help you out. Call the main line on their web site to talk to someone about cancellation. You will then be on hold for a long while. The person will try to convince you to stay with AHS and to offer you a coupon for the next service call. Be firm and get your money back. Save the money for future repairs.

Beware Gaurdian Warranty Corp

9/11/2009 Avoca PA

Went to have my trucks transfer case repaired thru Warranty Corp. Replaced with aftermarket parts they could find. Only three quarters of the parts and not all was covered under the warranty and had to pay $120 for the repair when I had zero deductible on the warranty.

When you call they can't give you straight answers and you get the run around. They tell you at the dealer everything is covered till something happens to your car then its not covered. Beware stay away I give them a grade of F for failure to comply with consumers BEWARE.

Penn Warranty is a huge rip-off

9/9/2009 Wilkes-Barre PA

From bad customer service, bad claim service and horrible reimbursement amounts there is nothing good to say about Penn Warranty.

They try to deny every claim you submit and when they do concede on one they pay a small portion of the total bill. After the authorize the work to be done the so-call adjuster then goes on-line to find the part you need and some mom and pop shop to put it on. That's the amount they pay, not the actual amount you are charged by your repair shop.

Oh, and by the way none of this information is give to you ahead of time nor is it in your contract. You learn that later when the shop tells the large price you owe. Not professional at all.

Lack of Support

9/9/2009

Both HDMI ports on the TV are not working. Contacted Tech support who wanted to walk me through the same steps I have already taken prior to calling them ie reset settings, try different devices before we could even go on. Unfortunately I was not in front of the TV so I could not perform the same steps again with them over the phone so they refused to go any further. I advised the guy I am an electrical engineer and that I have done everything but hook up an Oscope to the device (which the technical expert on the phone did not know what it was)we finally pressed on. I advised I do not have a receipt however I have proof of purchase from my AMEX statement and the paperwork from the television showing proof the TV was purchased in December so it should still be under warranty. Tried to explain that AMEX statements online are pretty detailed but the customer service/technical expert couldn't comprehend or process what I was saying through their heads. They only want the store receipt which is from Circuit City, unfortunately they are no longer in business. My fault for losing the original store receipt however I went above and beyond to get the statement from American Express which has a description of the TV, model of TV, the price I paid, everything but a picture of me walking out of the store carrying the television.
It kills me that lack of support and common sense thinking is going out of whack in our generation.

Maybe I should fax that statement in and cross out American express and write circuit city....in crayon of course so they can understand.
When will people get the concept that customer service is key to keeping repeat customers....DON"T BUY THEIR PRODUCTS!

Casio won't honor warranty on watches.

9/5/2009

Another sad story regarding Casio's failure to honor their warranty.
I now own two Casio watches that have fractured at the pin hole on the case. Having worn watches for approximately 50 years and never having a case fracture, and all of a sudden 2 Casio watches fracture in the space of 3 years (one out of warranty, one in) it is my opinion that their quality control is non-existent. And their warranty service even less so. Their excuse was so outrageous that it is not worth writing about. Buyer beware...!

American Home Shield Poor Product

9/3/2009 TN

American Home Provided the home warranty on my home I purchased 06/23/09. It is suppose to cover all major mechanical systems.

08/31/09 I came home to 95 degree temperatures inside my home. The next morning I call AHS to use my warranty. I was told by their service representative they contact their contracted companies and their company would contact me within the hour to make a appointment. They gave me the name and number of the company, Tri's heating and air. By the way this a/c company was 80 miles from my home.

5 hours later no call. I had to contact the a/c company and set the appointment. The scheduled me for 12 noon 0n 09/02/09. The next day 12 noon comes around no service, 1pm no service, 2pm no service. I call tri's heating and air. The representative tells me no one is coming to my house because they don't have enough repair men. Don't call me, fax me or email. Just don't come.

I call AHS and the representative contacts another company and gives me their number. I call this company and they come out within the hour to my house. Dave Broussard heating and air, I have nothing but good things to say about them, Excellent. The service tech examines the a/c unit and lets me know its the condensor and the a-coils and they need to be replaced.

30 minutes later I get a call from AHS explaining what it is and they are going to fix it By Friday. The service tech lets me know they will be out Friday when the parts come in. An hour later I get a call from the tech letting me know that AHS wants a second opinion. Think about this, they don't trust their own companies they contract with.

I call AHS. They want to send out the same company that didn't show up the first time to get a second opinion. I've talked to three about 5 reps now and they all say its to protect me.

Well today is 09/03/09 at 12 noon and no contact from Tri's Heating and Air. I've called the home office and am trying to contact the President of the company, Dave Crawford. He has some type of Presidents committee to handle complaints. Called at 8 am this morning and have not received a call yet.

The labor day weekend is coming in two days, thurs today, doesn't look like I'll have a/c till next weds or thurs, because Monday is a holiday.

My advice is DON'T BUY YOUR WARRANTY WITH AMERICAN HOKME SHIELD.

They don't trust their own service people and don't honor your business.

Hp Junk

9/3/2009

Bought an HP desktop 14 months only and it crashed. Called HP for help about 5 times, spent several hours on the phone and got nowhere. My computer is still down. They do not want to repair my computer, rather they want to go over the same steps I have tried 5 times already. They also will not upgrade my warranty, but wants me to pay out of pocket to repair my computer and then I still do not have a repair warranty. This is such nonsense. It is all in their favor, but they want us the consumer to buy their product. Please do not purchase and HP products. I am sorry I did, but I have learned my lesson.

I will have to take my computer to a shop. Just as the warranty expires, it broke, imagine that. HP is just like a lemon/car.

UBID Warranty Frauds

9/3/2009

After winning a UBID auction for a GPS unit, and purchasing an extended warranty, the unit that was shipped proved to be defective. Both UBID and the the warrant seller, BANKERS Warranty, have refused to honor the warranty or to provide a refund for the defective unit. Beware of doing business with either of these firms.

CPS misleading warranty

9/1/2009 1678 McDonald Avenue Brooklyn NY

In December 2008 I purchased 2 Magellan 4250-R GPS from the Factory Outlet Store with a free 2year warranty provided by Consumer Priority Service. The cost was @$179each. Last month I returned one of the units for warranty repair to CPS and was informed it cannot be repaired. My choices are a replacement unit which is only guaranteed for 7 days or a check for $130(market value) that includes my $20 return shipment fee. FactoryOutletStore is still selling them for $179. Calls to both companies have been useless. Never buy from them again

Ashleys Furniture Store poplar bluff mo.

8/31/2009 Poplar Bluff MO

My wife and I bought a living room suiter from ashles furniture store in poplar bluff month in 3 weeks the couch fell apart and couldn't be fix. So we pick out another suite in 3 weeks the couch fell apart they came and pick it up and tried to fix it all they did was put stuffing in the seating area and total mess it up if you sit on it you go half way to the floor. then the love seat fell apart they came and pick it up still didn't fix it we would not accept it back which we have a loner the couch is still broke and they want fix it. they want stand by there warranity so I stop all payments. not onle was we order out of the store but the manager kurt Barton the owner came to the door and laugh at us and then flip us off. ashleys is a rip off. please do not buy anything from them

Fake Leather

8/28/2009 Montgomeryville PA

I purchased a beautiful leather cappuccino colored sectional from rooms today along with a 7 year warranty and less than 11/2 year my sofa is PEELING (literally peeling like a banana)I didn't know that this could even happen. I had a tech come out to inspect and he said there is a defect in the leather(No Surprise) after that we received a letter stating that we waited to long to report it.

Buyer's Beware my sales representative said that if I purchased a extended warranty everything is covered. No matter what happens! If this is true then shouldn't a defect be covered??

Acer Aspire

8/24/2009

I bought an Acer aspire less then 6 months ago, the battery started getting hot and I would have to shut it down so it would cool. The battery would get hot within 2 hours of turning it on, and never would show 100% charged. While using it one day I started smelling burning wire smell and immediately shut it down, when I picked it up it shocked my left hand, thats when I noticed that the plastic cover on the battery was cracked on the left side. When I turned it on the next day my screen was a split screen, a computer tech I know told me the crack was from the battery over heating and that I had a bad battery, the split screen was also caused by the battery over heating, he said the left side is where the graphics card is located. This person is also an Acer dealer, he said my warranty should cover it. I tried to go online to acers online service, and the web site does not work, I called the service line, only to be told it was my fault the battery was bad, and I would have to pay $190.00 to fix it, the warranty does not cover damages that are my fault. This jerk told me I over charged the battery, bull crap, I never charged it for more then 8 hrs. Acer company is crooked, I guess you get what you pay for.

From Everywhere To Anywhere

8/24/2009

Hi

I'd like to warn everyone against the "dishonesty� of bookinhotels.com (Istanbul - Ozar Turizm Ltd Sti Istanbul Cagaloglu Turkey 34110 902125146510).
I reserved accommodation in the hotel in Malaga on bookinhotels.com web.
Money was taken from my account, I received confirmation and voucher; however, day before the departure I was told that my reservation is cancelled. Bookinhotels claim that they did not receive the money. I sent all documents to Istanbul but I don't have any contact with them. I submitted the case on the police in Turkey, I did not receive any answer. I placed many complaints, e. g. to econsumer.gov. (worth to do).

My advice is: Stay out of this firm!
More then that - they don't inform on their website that it's turkish firm, there are only American and British telephone numbers, therefore the tourists think, that firm is American or British.

And finally! After three mounths of struggling I have got my money back. But it doesn't change my advice, I don't wish anyone that kind of "holiday adventure".

Agata

Sinking And Uneven Pressure Readings

8/23/2009

They claim this bed to be the best thing for bad backs, It Is Not! My side of the bed can be set at the same Number as my wife's side and the feel nothing alike, my side sinks and if I fill it to feel close to her side I role of the edge of the bed and can feel the twist on my back. I go to bed feeling good and wake up with a bad backache I have gone thru the same {cures } that others I have read about What a joke to send a piece of thin foam to fix this problem I wouldn't recommend this bed to my worst enemy. Well Maybe I would!

This bed sucks, that is the only way to describe it.

Horrible service

8/21/2009

Horrible service. No service. same guys worked on my refrig. three times.. they would not replace it. Worked on my ac three times. always just filling it up with freon and not fixing the leak. always quoting the cost of the service even before they assessing the problem. The worst service that I have ever experienced.

I would never recommend them to any living soul.

Ripped off by Lube Stop

8/20/2009 Cleveland OH

On June 23, 2009 I took my car (2000 Mitsubishi Galant) to Lube Stop located at 2100 Lee Rd. Cleveland Hts. Ohio 44118 for an oil change. "Invoice / Ticket # xxxxxxxx" The service attendant suggested that we get a oil change package which included and Oil change, Oil Filter, Motor Oil, Air Filter, Oil System Cleaner with a first time customer discount totaling with tax $70.00 which we paid cash for.

After paying for the oil change service, I proceeded to drive my car home when my engine started making a lot of noise and then shut off. I did not know what was wrong with the car. I called my husband and he came and pushed the car home where it has been parked in our apartment parking lot unable to start,

On August 13, 2009 my father offered to have the car towed to a local Firestone repair shop to get my car fixed for me. After having the car towed to Firestone the manager of the store stated the engine of the car had frozen up due to the fact that there was no oil in the engine. He found only some small amount of dark sludge type liquid which was not oil that they drained from the oil pan.

Firestone stated that the liquid was not oil and they could not identify what the liquid was. Firestone stated that we need to contact Lube Stop because there was no oil in the engine.

When I took my car to Lube Stop, it was documented on my receipt that the car had 122834 miles on the car. After being towed to Firestone documented that my car had 122835 miles on it when they received it. My car had only been driven 1-mile before it broke down and stopped.

My father and I made numerous calls (over 20 calls) before someone called us back.

My father talked to some guy named Bill and he stated that he would go out to Firestone and take a look at the car.

Bill contacted my father on August 19th and stated that he was not going to do anything about repairing the car because he didn’t know what the liquid was in the oil pan and that I took so long to get back to them about the problem.

My receipt clearly shows that I have a 90 day warranty on the work that was done to my car which started on the day that I had them change the oil.

I took my car to Lube Stop on June 23, 2009 where the work was done and my warranty will expire on September 23, 2009. I am well within my warranty time.

I don’t know anything about cars. I am a working, student and eight months pregnant. I need my car to get my five year old daughter to school, and get to my job.

That’s why I called my father. He offered to help. Had I known that there was no oil in the car I would of called them back sooner.


Facts are as follows.

Lube Stop did not or they forgot to put oil in my car after placing Oil System Cleaner in it which is clearly shown on my receipt from Lube Stop.

Firestone stated that there was no oil what so ever in the car which caused the engine to fail. There should have been 5 Quarts of oil placed. How ever there was no oil place in my car.

I paid Lube Stop $70.00 for this oil change and received no oil. I was cheated out of my money and I have no car to drive due their negligence.

Firestone stated that Lube Stop does not have a leg to stand on and that they need to repair my car. This Bill guy from Lube Stop said they are not going to repair my car. I need Help. I have now contacted the Attorney Generals office, Better Business Bureau and Channel 19 news. This place has the worst customer service that I have ever seane

Do NOT buy Briggs & Stratton or Troybilt

8/20/2009

Short version: I assembled my mower following the instructions listed in the owner's manual. The engine died on the fifth use. It is broken beyond repair. Neither Troybilt nor Briggs & Stratton will honor their warranty. So I essentially bought a piece of trash from Lowe's.

Long version: we have 3-issues at play and both Troybilt and B&S are ignoring their responsibility for all 3.

First, the directions in the instruction manual are terrible. On the phone with Briggs & Stratton reps, and their "Authorized Warranty Service Center reps" I am being told that I should have put more oil in the engine than indicated ANYWHERE in the instruction manual. It is almost comical. On the phone they tell me, "you should have put the whole canister of oil in the mower prior to using it." And yet, when I ask them, "then why don't the instructions say that?", they say, "well, we don't know how much oil is shipped with the product, so we can't put it in the manual."

So because of a disconnect between B&S and Troybilt, they can't clearly state in the instruction manual:

"FILL THE CRANKCASE WITH 18OZ OF OIL BEFORE USE."

No, actually, they could state that whether the mower was shipped with 1oz of oil or 100 oz,...right? But instead the manual tells you to place engine level, clean oil fill area of any debris, remove the dipstick and wipe with a clean cloth, insert and tighten the dipstick, remove the dipstick and check the oil level (it should be at the top of the full indicator on the dipstick), if low add oil slowly into the engine oil fill. DO NOT OVERFILL. After adding oil wait one minute and recheck the oil level. Replace and tighten the dipstick.

So again, at no point do they actually tell you HOW MUCH OIL to put into the mower.

2nd issue. The manual then says, "Make sure you add oil to the instructions in this manual. If you start the engine WITHOUT OIL, it will be damaged beyond repair and will not be covered under warranty." Again, I put oil in the engine (about 12oz initially and I refilled it twice to a reading of full on the dipstick ...being mindful not to OVERFILL) and yet, I am being denied warranty service. If the manual properly said, "IF YOU START THE ENGINE WITHOUT FIRST ADDING 18oz OF OIL,...." I would have PUT IN 18oz of OIL. And I would not be typing this email today. I'd be mowing my lawn.

3rd issue. There are grass clippings on my mower from the 4 times I used it successfully. If the mower was shipped without oil in it, clearly I put oil in it to get it to work!! Also, should the mower have become "damaged beyond repair" when operating at 3/4 the level I now know was required? No. This is a bad product. Don't buy it.

As it currently stands, Troybilt refuses to help or even put any pressure on Briggs & Stratton to honor their warranty. Briggs & Stratton tells their Authorized Warranty Service Center that they will not honor the warranty BUT, if I want to send the mower to their corporate offices AT MY EXPENSE, they'll look at it again. No thanks, I've spent enough already. Until they change their mind, I have no choice but to try helping other prospective buyers from making the same mistake in working with these two organizations.

Don't deal with this company

8/14/2009 Escanaba/Ishpeming

First off, allow me to give a little dissertation on this issue. My family and I were in the market for a new (and first) RV so we went to the ONLY RV dealership in our area (we live in the UP of Michigan - a rural area). After sitting through five different salespersons, we finally got one's attention enough to show us some units. Due to limits on our tow vehicle, we were limited to a few select trailers. We finally chose a 2008 Starcraft QB2400 even though my wife was in love with a bigger unit. When we got home we discussed the option of buying a new truck so we could get the bigger unit. I called the "salesperson" at Hill Top and asked for a "bottom line" price on the other unit. Finally being practical, we told the salesperson that we would be buying the first unit. We went back to get the final pricing details, and again were shuffled off to three different salespersons, including the sales manager. We went and got financed though our credit union and went to our "appointment" to sign the paperwork. After standing around like idiots, we were finally directed to the "finance manager." He started by declaring that we had extended warranty options. When asked we weren't informed of these when we asked for the "bottom line" pricing he informed us that we were supposed to see him prior to financing. When I grabbed the check back from him and asked for our deposit back he went and got the sales manager, who then proceeded to tell us that it was our "fault, because we were wishy-washy" on what unit we wanted, even though we sat down with him and signed a contract. Long story short, we went to South Carolina to buy a 2009 StarStream unit with the same floor plan.

When we got home (1200 miles) we noticed that the screen door did not close properly (an issue we did not notice at the dealer) and called StarCraft warranty, who directed us to . . . Hill Top RV (remember, they are the only RV dealer in the entire 300 mile area). Well, guess what? They refused to service our warranty issue because we did not buy the unit from them. I called StarCraft warranty and they told us that they were an "independent dealer" and did not have to service us! So, buyer beware dealing with Hill Top RV (remember, it's YOUR FAULT) and don't plan on having service done if you didn't buy it from them. If you are on the road and have an issue plan to pay out of pocket unless you bought it from them. Bottom line, I guess you better not travel in our area and expect any type of "CUSTOMER SERVICE" as Hill Top doesn't know what those words are.

G.E. refrigerator & service contract

8/13/2009

I purchased a side by side G. E. refrig. that stopped working after on 2 months of service & had a G. E service Tech come to repair it under warranty & offered a special service contract for 2yrs more of warranty service for $45.00, which I payed for, due to the early problems I had with the appliance. Again I had the same problems arise & called G. E. for service & was told my warranty had run out, which I said I had purchased a service contract & had the document showing in had not expired. I was told to fax the document to G. E. & did. I was still denied & was told that even though I had a contract, it does not mean anything. I was told I requested a refund on this & I never asked for any refund. What had happen was that after 5 different service repairs on this refrigerator, G. E. had called me telling me that I had made an overpaid & they sent me a check. (I had paid with a credit card). It was all a scam to void my service contract due to the number of repairs already on the refrigertor. Never buy a G. E. product of anykind. They could care less about customers.

Beware of KVH if you install their dish yourself.

8/13/2009 Middletown, RI

I purchased a TracVision model R4SL, serial # 090601204,
from Hodges Marine Electronics of Tampa, Fl. on June 23,
2009. I installed it on my motor home using your easy to
follow and complete “Installation Guide� provided with
the unit. I had no trouble with the installation and
connected it up to my Direct TV receiver. After double
checking everything, I turn it on and heard the TracVision
moving. After 15 minutes of listening to it move back and
forth, up and down, I shut it off and called the KVH Technical
Service group. I received a call back in a few hours and
after explaining all of the above, I was told I had to have
the unit reprogrammed. The service tech gave me the name and
phone number of the nearest KVH dealer. After explaining all
of the above again to Jeff of Sound and Video Solutions,
Macon, Georgia, I made an appointment to have them reprogram
the unit. I drove my motor home 110 miles to Macon. Sound
and Video Solutions plugged their computer into the data
port and after a few key strokes, and less than 10 minutes,
low and behold it worked.
This is where the problem started. Sound and Video Solutions
gave me a bill for $150.00. When I questioned why this
wasn’t covered by warranty, I was told if I installed the
unit myself, the warranty did not cover reprogramming and
because I bought the unit over the internet, my warranty was
no good anyway. He also told me that my unit was a 2009
model, but the software was 2 years old. He said he could
update the software for an additional charge. WHAT GOES????
KVH own people told me it had to be reprogrammed. I would
have fully expected a charge if the installation was
incorrect and had to be fixed; however, there was absolutely
nothing wrong with the installation. KVH people told me it
had to be reprogrammed, but never said anything about not
being cover by the warranty. Neither did Sound and Video
Solutions until after they had it working and gave me the
bill. I reluctantly paid the bill and called the KVH Tech
Support back complaining about being charged for
reprogramming. This time I was told the same story, self
installations are not covered.
If indeed this is KVH's company’s policy, why do they
include a detailed installation guide, even including what
tools you need to complete the installation? Why is there no
mention of this in your warranty? Why didn’t the Tech
Support people tell me it wouldn’t be covered by the
warranty the first time?
I believe I should get a refund from KVH for the $150.00 I
paid to fix a company caused problem. Surely you don’t
ship units requiring reprogramming before they can be used.
I use my motor home frequently and talk with a lot of
RV’ers. I would much prefer to tell people how good my
unit is and how cooperative the KVH people are rather than
how I got screwed. I sent a letter to the President of KVH a month ago and haven'y heard anything from them. Apperentely KVH does,'t care about customer satisfaction.

Alliance Home Warranty is not worth what you pay

8/10/2009 Van Nuys CA

Be sure you read the detail contract from this company before you purchase a home warranty prior to buting a new home. The spirit of what they sell is one thing and that's all you really get until an item like HVAC needs to be repaired. Then welcome to no customer service from Alliance or their contractor for fixing HVAC in Utah. They don't realize working people who can pay them have to be at work and don't have 4 hours to sit at home and wait on the repair service. Also the amount of money covered on repairs is a joke in detail on the contract. Basically you don't even get what you pay for. Be sure before your realtor recommends these people and you pay over $400 for a home warranty that you know what you are really going to get poor service and as low a cost as possible first for them not you. I should have looked also at the reviews on the internet about these guys not one good one did I find and only bad ones.

2005 Envoy XL nightmare

8/6/2009 St. Peters, MO MO

NEVER EVER BUY VEHICLE FROM SUNTRUP-ST. PETERS...
I recently began to have problems with my 205 GMC envoy. Speedometer stays at 120 miles whether vehicle is being driven or parked. Fuel guage registers empty with blinking low/no fuel light even on full, and vehicle makes whinning noise which I'm told by service advisor is the idler pulley. Upon initially taking car to shop the advisor was unfriendly and borderline rude. A diagnostic was ran on vehicle and I was told that non of the repairs were covered under my third party extended warranty. Did I mention that I had to pay $115.00 (diagnostic) to get vehicle back. Upon further investigation into my extended warranty policy I found that the idler pulley was indeed covered. Thus the drama begins. According to dealership extended warranty company stated repairs were not covered; per warranty company they did not tell dealership this. It now becomes the age old game of he said/she said. Finally contacted GM assistance program for solutions/alternatives to this problem. Initial contact person was extremely helpful in gathering information to forward up chain to a customer advocate. Once it left the hands of the initial person the ball was dropped. There was no contact from GM for over 5 days; after calling initial person back I was transferred to a district specialist who stated that they did not have much information on my file and that someone else had actually started working on file but went on vacation. A day or so later I was contacted by yet another customer advocate for my area who apologized that the ball had been dropped on my file and assured me that he would try and advocate for me with the dealer to provide some sort of assistance. I was promised that I would be contacted within 48 hours, surprisinly I did receive a call back. I was then informed that although I was a valued GM customer (oh, let me mention that I have owned 6 vehicles in my lifetime and 4 have be GM; my father and many family members are GM Assemby plant employees)due to me not having a service history through the dealership and not having an extended warranty through GM they would be unable to help me. This is bologna. GM does not stand behind its' automobiles-consumers who purchase their vehicles are given the run around. It should not matter if I have my vehicle serviced at the dealership of purchase or in my backyard as long as repairs are not a result of my negligence/abuse they should stand behind the vehicle. My immediate family (father,2 sisters, several cousing, and step-mother) have all been loyal customers of this dealership for the past 10 years. It is very disheartening to know that companies don't value the loyalty and commitment of their customers.

Stay Away From These People

8/6/2009 Newyork NY

Don’t even go near to these people. They are bunch of thieves sitting in the office and stealing our money. I took 3 years contract, their sales representative (snip) gives very nice marketing speech (Don’t fall for it).

Two months ago, I called them for Ovan problem, They sent a guy and he needed Nationwide people authorization to fix the issue. Nationwide people did not authorize because the expense was more than $100. They started asking me for maintenance records which I don’t have one. (I would surprise if any household does periodic maintenace for their electronics and keeping the records though!).

Then I asked them to cancel my contract about 2 months ago and refund my money. I yet to receive the refund.

I am planning to sue them and report to State and Federal attorney.

Help please

8/4/2009

Has anyone purchased the extended warranty from Legacy Mazda. We bought a car last year and purchased the extended warranty and GAP insurance. We just traded the car in and the new dealership was going to cancel the warranty and GAP insurance and put the money towards our new car. We gave them the paperwork and they lost it. I am trying to find out who Legacy used for their warranties and GAP insurance so that I can cancel it myself and Legacy is now out of business. Any help would be appreciated.

Select Comfort Customer Service and Warranties

7/31/2009 Minneapolis MN

I purchased a Select Comfort Bed in 2005 for $3300. The bed supposedly comes with a 20 year warranty. Big joke. Within two years the bed started to leak air. Within 4 years the remote contol stopped working. Upon contacting Select Comfort, I found that after 4 years, the warrany prorated out at 68%. I couldn't believe it. A 20 year warranty that only prorates at 68% after 4 years. I explained to the customer service representative that the bed leaked and the remote did not work. I was told that I would have to purchase a new remote and that nothing more would be done until I got the remote and then used it on the bed that by now is totally flat. At that time, I was then to call them back and then we would address the issue of my now flat bed. I was told the remote would take a couple weeks to get to me, so in the meantime, I am sleeing on a flat bed. Evidently, because of the weak warranty, the quality of these beds is questionable. I found a website, I think it was "consumerinfo.com" that listed page after page of complaints about these beds losing air within the first few years of use. I would not recommend to anyone to purchase these beds. There are a lot better quality products out on the market than these beds. The quality is terrible and the warranty is a joke. Neither the bed or the warranty hold air!!!

Tires For Life A Fraud!

7/29/2009 Cambridge Ontario Canada

Do not base your decision to buy a vehicle on the tires for life program. You must take your vehicle to them for all service or the warranty is void. The salesman won't tell you this deception and will simply say free tires for life. If Kia had any respectability they would stop this fraud at the dealerships. Even if you want to make a claim.

Good luck to you as they will look for all loopholes!

Warranty work ripoff

7/28/2009 Prince Frederick MD

Prince Frederick Dodge/Chrystler. Jeep is a very dishonest dealership service center! I brought my 2004 Dodge Neon in with transmittion problems on a couple occations just after 64k miles. They say they could not find a problem. 1000 miles after the warranty ended the transmission stop working. Got it towed into their shop and they said it will be $3,200.00 to fix it. I explaind that I have been complaining about the transmission for about 8000 miles and they said sorry and would only give a 90 day warranty on that work. I towed it to AAMCO and they looked into it and said that there was so much damage that it had to be completely rebuilt. It was most definitely long term damage. To top things off my 2000 Jeep Cherokee I bought from them used, with a high priced extended warranty, started having AC problems about 2 years before the warranty ran out. It was in their service department for weeks at a time during 2 summers...when fall came AC was no longer needed...They said they replaced many parts and I would pick it up only to have it blow hot air again and again! The last time they worked on it, just prior to the warranty mileage approaching. Of corse, in the fall, I picked it up, and got about 1/4 mile away and it was not cold. I took it back, left it for a week, picked it up again and there was a green fliud on the passenger front floor. I ask what it was and the Service Manager said a tech must have spilled something. Needless to say again I hopped in turned it on and HOT AIR!!! I came back the following day and picked it up and it was working and now the outside temp had fallen below 70 and I didn't need the AC. Come springs first hot day the AC didn't work and the warranty was expired. I took it to another service center and they said the leak was in the inside of the car and the whole dash would have to be completely removed to replace it at a cost of over $1,700.00. The dealership couldn't find the leak because they didn't want to pay a tech for a few days work. DONT EVER BUY DODGE OR JEEP! Especially from Prince Frederick Chrystler Jeep Dodge!!!!!!!! Steve Broomes Island, Maryland
U. S.A.

Avoid AHS

7/28/2009

Do not buy AHS warranty. Their advertising is misleading you to think that you will be covered, when in fact when something does break down they often find a way to deny the repairs.

There are thousands and thousands complaints about them on the web. I signed a conract with them 2 months ago and now I regret about it. Do not repeat my mistake.

When my Air Conditioning unit started leaking and flooding my neighbour downstairs I called AHS to request service. An AC contractor came the next day, inspected my AC and identified the problem - leaking collector pan. He charged me my 60$ deductible and told me to wait for AHS authorization. I asked him how much these repairs would cost me if I had to pay myself, he said $500 - $800. At that moment I was so glad I had AHS. How naive I was...

Few days after AHS called me and told me that they did authorize the repairs, but since that collector pan was no longer manufactured, they would have to install a different one, and in order for it to fit they would have to do some "modifications", for which I would have to pay $725.

I tried to explain them that I did not request any modifications, and even if they are required to repair a leaking AC they should not be my problem and responsibility. I bought a warranty, then my AC which is covered under that warranty started to leak, why do I have to worry about how they should fix the leak? If for some reason they cannot repair my AC then they have to replace it. That's why it is called "warranty"! Why are they asking me to pay $725, what kind of "peace of mind" is that"?

Now I see that AHS is a rip off. People warned me, I should have listened.

Beware of "Allied Home Warranty"

7/27/2009 Houston TX

I have had my home warranty from "Allied Home Warranty" in Houston since 2007. Last year I went ahead and upgraded my contract to include coverage for my pool. A couple of weeks ago I requested a service from them for my pool filtration system to be checked out since it was not filtering properly. After the contractor verified that the filter girds were damaged and needed to be replaced, they were told by Allied Home Warranty that the grids were not covered under the pool warranty. I went over a copy of my Home warranty contract and in there it clearly says that the "Filteration System" is covered. Now I am not sure why they would not cover the grids which in reality are the main part of filteration system. Maybe it's because the grids are too expensive and they decided they don't want to pay for them! Also at the time I made the service request through their website as part of the description of the issue I wrote the follwoing to describe my issue: "Pool Filteration is not working properly. sand and other debris are entering back into the pool through the return ports. I think my filter grids might be damaged". I believe It would have been professional for someone from their service department to had contacted me and let me know that the "grids" are not covered under the warranty seeing that I was suspicious about the damage to my grids. Then most probably I would have cancelled my service dispatch so that I would not have to pay the $60 trade fee. I went ahead and contacted them (including the company manager) several times regarding this issue both by phone and email but did not get any answers back from them. I really felt cheated in this case and would have at least liked the $60 "Trade Call Fee" that I ended up paying back. After I did not get any response back from them I took my complaint to the "Better Business Bureau" of my area. After doing that finally someone from "Allied Home Warranty" responded to my complaint but he said the same things that their service department had told me which was they will not cover the repairs and will not reimburse me for the $60 "Trade Call Fee" even though I had told them I had a feeling what the problem was with my pool filteration system. I still have an outstanding complaint from them which I doubt it will ever get resolved since they have been giving me the run-around every time I contact them through BBB saying we are not responsible for covering the filter grid and we can not diagnose the issue over the phone and stuff like that. So beware of "Allied Home Warranty" if you are shopping for a Home Warranty!

Great Insurance Plan

7/22/2009 Olympia WA

Bought a good Citizen watch at Zales about three years ago for $80-100. Added a protection plan that cost $15-20 which would replace/repair ANYTHING and EVERYTHING one time if I brought it in in the next two years.

I liked the watch quite a bit. Some of the gold plating started to wear off a little bit, but still very pleased. A month or two before the two years was up I sent it in to have them replace the band, remove the regular scratches, clean up the crystal face, etc...

They said they could not fully renovate the watch and offered a full refund or the watch back. I took the refund, but maybe shoulda kept the watch!

Very pleased!

SCAM!!!!!!!!!

7/21/2009

I had the same thing happen to me where this company pulled multiple payments out of my account I have been fighting with them for over 2 months now to get my money back and I know 4 other people this has happened to they are such a scam!!!!

American home Shield - incompetent contractors, bad customer services

7/18/2009

This summer I called AHS to place a services call for A/C repair. The unit was leaking. This is the cover letter sent to Mr. Crawford, head of AHS. I had sent pictures and a 13 page detailed report of how 3 contractors could not diagnose the leaking drain pan and how after 4 weeks and 100 degree temps needed to find my own contractor. AHS would not reimburse me the $425 for the repair.

The lack of customer service afforded to me by their reimbursement department and a declined response letter was very disappointing. They pay mostly substandard contractors a fixed rate and when the repair is more than the fixed rate these subs do the very least or nothing at all. I suggest all readers to find another company.

Dear Mr. Crawford:

Following this letter is another correspondence I sent to your AHS Reimbursement request department a few weeks ago. I received a call from the Reimbursement call center on 6/9. I have to say the scripted response and lack of customer mediation to the request could only point to absolute focus on bottom line numbers and mirrors the many negative postings on various Internet sites.

As you read the below, I can not believe 4 weeks of time and 3 A/C vendors could not diagnose a problem and correct a condensation tray leak issue. In Phoenix, where it is 100 degrees, A/C repair is vital, especially in a rental unit. I had no choice; even after a second call escalation, to hire my own company for resolution. All indications point to the prior 3 A/C contractors being able to correct the issue. These contractors most likely evaluated the flat rate they would receive as less than the cost of the repair. That should not be my issue as I have been a customer for many years.

I am contacting you to escalate resolution of the documented complaint and as such am requesting your approval for reimbursement of the following:

1. Reimbursement of $425 and,
2. The waiving of two of the service fees for these three vendors. One contractor, [name withheld] found that the unit needed Freon and that was addressed, however the original leak problem still persisted.

Jeld Wen windows

7/15/2009

Black mold on window sashes. Company said that is not covered under the warranty. I had Anderson windows for 55 years and never had a mold problem. They cannot explain why. Also the screws are rusted, so I think that there must be leaks somewhere, and they will not even send out a representative to take a look at the problem

Wondering why I opted for Acer laptop

7/15/2009 Mumbai MS

I got my new Acer laptop (5738Z) from Saudi Arabia last month from an authorized dealer without an OS loaded. After starting there was no sound in the speakers, headphone if connected works. One fine day the voice got activated but for some hours only, till now same. yesterday I saw a black mark with a light reflecting within on my screen. there is no sign of any accident or feel of it. called CS of Acer, they will charge me for both registration and work thereafter. International warranty Acer claims ??? I don't feel like using it rather repenting why I opted for Acer. Can some tech of Acer help me in this case. I am from Mumbai

Great Service Starts With American Pride!

7/14/2009 Norman OK

My 20-year-old son saved up for over two years and paid cash for a used 2005 Kia Optima with 18K on it. He bought it to the dealer to get all the recall work done and anything fixed under the warranty. They first told Him there was none but fixed a squeaky door hinge.

He went back home assuming that I must have been told wrong but I was given a list by a mechanic friend that had a subscription service for his business. That said there were at least 6 Recalls on the 2005 Optima.

I went back to the dealer and explained to him there where 6 recalls and he grudgingly fixed 5 of them. We had to come back when he the dealership called when the new part came in. Well guess what after 1 week they hadn't called so I called them, they said the part was used on another paying customer and had to reorder it.

By this time I could see the writing on the WALL. We came back a week later and had the part installed.

Skip ahead 1.5 years and 59950 miles the door locks are failing and instrument lights are burned out and the car is brought back to the dealer the the dealer doesn’t have time to fix it but will take care of it next week SO THE NEXT WEEK COMES AND ITS 60070 MILES AND THE DEALER WILL NOT FIX ANYTHING UNDER THE WARRANTY. BECAUSE IT’S OVER 60000.

NOTHING I said mattered and repeated calls to Kia dealership or manager went under the carpet.

BOTTOM LINE I WILL NEVER BUY A KIA AGAIN !!!!

Promised guarantee fulfilled

7/13/2009 Troy MI


Last December I purchased a Westinghouse 35W Halogen bulb for my computer lamp. The blister pack card to which it was attached states: ‘If this Westinghouse light bulb does not perform to the specifications printed on the package, simply call 1-800-xxx-xxxx and we will replace your light bulb, no ifs ands or buts, guaranteed!’ I thought—yeah, sure—but tossed the card and receipt into my OC (On Call) file, just in case.

The information on the card states it lasts one year, 1,500 hours, based on four hours usage per day. Although my computer usage is high, that lamp isn’t used steadily for four hours a day.

Last Monday evening, 7/6/09, I walked away from my computer and while in another room, heard a loud pop. Returned to find the lamp not lit and shards of glass in the dome. After removing the shield and getting rid of the broken glass, I went to the file to retrieve the saved items.

I called the telephone number listed only to get a recording that no one was available and was given their daytime hours. I then went to the website printed on the card. After filling in all information required, my last comment was asking if I should send the card and receipt to them. Just moments later I received an automated reply that someone would be contacting me within the next 24 to 48 hours.

Another ‘yeah, sure’ thought went through my head. Don’t know why my cynicism some times outweighs my cognitive ability.

No one contacted me but on 7/9/09, FedEx delivered a small package. In it was a replacement bulb for my lamp.

Being as frugal as I am (read: cheap), it was nice to not have to spend another just south of $10 for a lamp bulb.

Thanks, Westinghouse. Now—if only you can do something about the various appliance complaints we’ve seen on M3C…

HSA Home Warranty Will Not Cover Anything And Does Not Care About Their Customers Suffering Without Appliances

7/9/2009

Do not buy a house with a HSA home warranty, they will not cover anything and have horrible customer service. I have no air conditioning and my wife is 8 months pregnant and they will not cover the air conditioning, which they stated they covered in the contract, because it was not normal wear and tear. It is in the same shape when I bought the house. I am a young first time home buyer and it was hard enough to save for the down payment on a house but felt good thinking the appliances were covered so we would not have any large appliance financial burdens. They won't tell you what they will or will not cover until a tech comes out, not professional, doesn't tell you anything and if they do it is a lie, takes your 50 dollar deductible and the warranty company then does not cover it. We not only have had to replace the shower due to leaking behind the walls, which they said we caused, yeah I go digging behind my shower walls. And now 3000 dollars for a new air conditioner. And 100 dollars for the two deductibles. I thought buying a house with a warranty I would be free of large financial problems but less than a year in the house and 4000 dollars later the home warranty still won't cover items they say they cover.

HSA home warranty sucks and is the worst company I have ever dealt with in my life. I will call every real estate agent I can find and tell them what happened.

StainSafe (WorryNoMore) - RIP OFF!!

7/6/2009 Palm Beach Gardens FL

They will VOID the WARRANTY if you have WEAR AND TEAR!

Bought a couch from Macy's 5 years ago. Since we have young children, was highly recommended to get WorryNoMore furniture protection plan.

Recently, got a covered stain, called WorryNoMore. the technician came, tried to clean but failed. Then WorryNoMore closed the claim. Their excuse: couch has wear and tear, which is considered excluded damage and thus has voided the entire warranty.

so it is only good for new furniture, or one that is in pristine condition except for covered that particular damage. if you happen to get ANY stain that is not covered (felt tip markers, odors, loosening of threads or separation of seams, or any wear and tear) in any unrelated part of the furniture than the stain that is covered, that will instantly void the entire warranty and they will not honor the warranty, even just to remove the covered damage.

this is like saying you visit a doctor regarding headache and a blister, and find out that you have brain tumor. But since you claimed and had the blister, and if the blister treatment isn't covered by the insurance they won't cover you for the cancer.

AVOID AT ALL COSTS. If it only covers for new items your credit card purchase protection plan, if you have it, is much superior and is free. Or if you are confident that you can keep ANY non-covered stains and normal wear and tear at bay for the entire 7 year duration, then may be it may be worth it.

Bad Service

7/6/2009 Johannesburg AR

I have used this company numerous times in the past and they were fantastic. The GM at the time was Neil and he went all out to assist me with my bookings and travel requirements however it seems that this company is not really interested in being in the service industry any longer. They are INCOMPETENT!

I recently contacted SMH for a quote for 3 Landover’s. One would think this would be a fairly common request for a car hire company. Firstly I tried for about 3 days to get hold of SMH on the cell phone numbers provided, my calls where not answered and my messages not returned. When I eventually got hold of Brad (Assistant manager) he did not seem to know if there were cars available and he really did not seem to care. When I requested to speak to Neil I was told he is no longer with the company and I was to deal with Brad. I was told to email him as “he was busy� so I obliged and emailed him on numerous occasions to get the quote and 2 months have since gone by and I still do not have the quote. How SMH are still in business is beyond me? If their service is this bad before I get the car can you imagine how bad it will be if anything went wrong while I had the car.

If you don’t want my business let me know upfront to stop me from wasting my time. The good thing that has come out of this debacle is I have found other companies who hire out 4*4 and so far their service is what SMH’s once was.
I am warning others not to even both trying, save your money and go where your business is wanted and needed.

Terrible

6/24/2009 Avoca PA

The guardian warranty corporation is a joke. If you want little to no coverage terrible customer assistance and a lot of frustration this is the plan for you. Dealers offer this warranty as false comfort knowing that it only covers risque car parts. Iv had the entire muffler system replaced along with other repairs totaling 1100 with no help from these lovely people. If your thinking about buying this no help warrant, don't, its not worth a cent you will get no return.

Radio Factory is rip-off

6/22/2009

The unit took 38 days to arrive. PayPal lists 'Seller Protection - Ineligible', missed that somehow, really never saw it before. After arrival the unit would not format the Hard Drive. Tried a few more times and it finally formatted. The next day it would not record saying the Hard Drive was not accessible. Have discovered after a few weeks it cannot access the Hard Drive after the DVR has been turned off. The Hard Drive must be removed and re-installed each time the DVR is turned back on.

Radio Factory strung me along until my 45 days to dispute the transaction at PayPal had passed and refuses to issue an RMA. At this time they have any pretense of trying to resolve the issue now that the 45 day period for filing a dispute has passed. I let the Radio Factory string me along until that time passed thinking they would issue the RMA as they said they would.

Ripped off and mad

6/21/2009 new york city NY

I too wish I would have done some research before signing on with Nationwide. How many of us have they suckered? I guess I should be happy of was under 400.00. At present I am disputing charges thru my bank but I don't know what the outcome will be. Nationwide is run by scammers. They have you believe they will fix your appliance- but come up with any reason not to pay. I not only had to wait 3.5 weeks for someone to come out - but had to repeatedly call almost everyday to get the same person - Carmen Thompson each and every time! She told me there was no superviser to talk to- She also said there was no one else that would talk to me. She even put me on hold for 15 minutes then came back on stating she was someone else. This Nationwide has to be shut down. How much money have they stole from consumers. Just think of all the people who have not filed claims but pay them- for what? Who has maintenance logs for their appliances- even for ceiling fans. Somebody Stop them!

Better Business Bureau Complaint

6/16/2009 St. Peters MO

In March of 2009 I received a letter from Automotive Financial Consultants, Inc, 1405 Jungemann Road, Suite A, St. Peters, MO 63376 offering me an extended warranty on my car. I wrote them back on March 26 at the above address and requested that they remove my name and address from their mailing list. I also filed a complaint with the Better Business Bureau of Eastern Missouri and Southern Illinois, 15 Sunnen Drive, Suite 107, St. Louis, MO 63413-1400. This complaint was evidently forwarded to the office of the Attorney General of Missouri, with whom I am currently corresponding. AFC claimed to the AG that they never received my letter of March 26, so I am dealing with that at present.

If you receive a communication from AFC please file a complaint with BBB or the AG of Missouri. If there are enough of them the AG might be able to shut them down.

By the way, the office manager at AFC is [snip - no personal info/names please].

WaCA Does Not Honor Claims

6/14/2009 Norcross GA

I purchased a GAP insurance plan on a used car while living in California. The car was subsequently totally destroyed and I filed a claim with Warranty Corporation of America. WaCA stated that I had cancelled the policy after the accident. I advised them that I did not cancel and, further, that it would make no sense to cancel instead of making a claim. After several phone calls and letters, WaCA ignored me and I just gave up on the matter. DO NOT USE THIS COMPANY! Warranty Corporation of America is a scam company.

Call the BBB

6/8/2009 Van Nuys CA

I have a claim and am having issues with FAHB. I have reported the incident to the Better Business Bureau to see if I can get any assistance. I have also contacted the California Dept. of Insurance.

If people keep complaining on these sites and not to the boards that help to regulate them nothing will change.

Understand Before You Buy

6/8/2009 Westerville OH

I paid $2,000 to National Auto Care (NAC) for an extended car warranty, thinking it would protect me against expensive car repairs. I thought wrong. My car broke down and had to be towed to the shop. The repairs, electrical, cost $650. NAC paid nothing, saying the failure was due to parts that weren't covered.

So if you're considering buying an NAC warranty, you might want to weigh in the factor that you can pay for the warranty and still on top of this have expensive repair bills coming out of your own pocket.

Shoddy Work Rude Dennis Raymond Roofing Contractor, Rip Off!!

6/7/2009 Amherst OH

We need help in correcting our roof problems, by Dennis Raymond roofing, rotted wood was not replaced & torch down flat roof blew off due to incorrect installation,& ice guard was not installed as promised.

We are out 5K & the contractor refuses to fix his mistakes, note pics of new wood next to rotted that was not replaced causing a leak this past winter, resulting in our kitchen ceiling falling in exposing the rotted wood & water pouring in...BUYER BEWARE DO NOT HIRE THIS COMPANY!!!!

Goof Proof Warranty

6/4/2009 Warwick RI

We purchased a couch 2 years ago at Bob's. We were encouraged to purchase the Goof Proof Warranty...well, in short, we were scammed but Bob's Discount Furniture. We were told that they would come out to take care of any problem. I asked what I should do in case of a spill. They said, "nothing", to simply call and they would take care of it. They stresses the "Goof Proof" crap...Well, here I am 2 years later. I called to ask to have my couch cleaned because of a few stains. After asking me 20 questions they refused to send a technician to my home for a cleaning. Well, the Goof Proof warranty, goofed. It's nothing more than a scam to get more money out of the consumer.

In these tough times in which money is tight it hurts to be scammed out of any amount of money that my husband and I worked so hard for. How dare they boast about being the #1 furniture retailer as they scam hundreds of people out of their hard earned money.

We don't know what to do next, any suggestions?

Warranty repair

6/3/2009

I bought my computer from clearance club with an extended warranty from warrantech. This was the company they sent me to for repairs on my computer. They have horrible customer service. I have been trying to get my computer fixed for over 2 months.

Finally, Nexicor called back saying that not only was I not covered by my warranty, but that I owed them a $95 diagnostic fee. They are one of the worst companies to deal with. I would not send your computer back there for repair.

Do not buy warranty service

6/3/2009

This is one of the worst companies to deal with. They have horrible customer service- it has taken me over 2 months to get my computer looked at. Now, they are saying they will not cover my plan and want more money.

This company is a fraud. I would strongly recommend not using them for your service.

First American Home Buyers Rip Off Corp.

6/2/2009 CA

On May 31 of 2008 we closed on our first home, which was provided with a home warranty from First American Home Buyers Protection Corp. Our first negative experience came a month into the warranty when FAHBPC sent us a bill for for $100 for service from March (before we owned or even put an offer on the home). It took 4 separate phone calls to FAHBPC @ about a 30 minute Hold EACH TIME! to deal with it. My first 2 half hour wait calls ended up with me speaking to someone for about 3 minutes who hung up on me! My 3rd call had me talking to someone that transferred me to another hold that I gave up on after 10 minutes. On the 4th call I got a lady who listened and said "no problem, we will just write it off". No more bill. Well after about 10 more months we finally needed (our first) service, on our pool - which was specifically included in the Warranty bought for this home.

They sent a service tech. who came into my back yard, disconnected every part of the pump, disassembled the pump into about 20 pieces, and after about 10 minutes of being there stood up and said "we don't have the parts". He asked for his service fee, when I gave it to him... He left - with my pump in pieces and now my pool leaking from the disconnected parts. After a few days we called and were told that they had to order a part and would be back in about 2 to 3 weeks. I stated that that was unacceptable, we are in Memphis where you can Fed EX anything in the world here in 2 days! We even offered to pay for the priority shipping, also waiting 2 - 3 weeks of no pump or filtering of pool water will RUIN the POOL (we consulted 3 other companies)! Well it turns out that the 2 weeks for shipping a part is coincidentally just after our policy expires! Both the service tech. and FAHBPC basically said that it would still be 2 - 3 weeks and they would do nothing to service the pool in the meantime. We told them to Forget it and bought a new pump ourselves.

THEN! it gets better. Turns out that the $100 bill that was never ours, that was "written off" is showing up as past 60 days late write off on our credit report which has lowered our near perfect credit score. Our year warranty with FAHBPC cost us countless cell minutes, wasted time, destroying our pool pump, flooding our back yard, lowering our credit score, and extreme frustration. Afterwards they asked me to pay my bill to renew the policy... No way in Hell!

Fraud

6/1/2009

I purchased a Home Warranty, was promised a Home Depot gift card if I paid in full, which I did. I never received the gift card and now, no one answers the phone from the company. Basically, I now lost about $400.00

Total Protect Home Service-RIP OFF CHAMPS

5/28/2009 IA

Plain and simple. DO NOT do business with this company. They will not cover any appliance problems, their agreement is designed for their benefit ONLY. The consumer is in a no-win stiuation with this agreement. Country-Wide, now Bank of America, needs to NOT do any business with this company.

Mister Transmission is a Dishonest Company

5/27/2009 Ottawa

We had a clutch replaced at Mister Transmission. Our first one lasted 6 yrs and many kilometres. The new one that was put it lasted 3 days and did not drive well. Despite the fact that they warranty clutch replacements for 40,000 kms, they refused to accept responsibility for the faulty repair. We are forced to pay for a new one after only three days. The owner of the St. Laurent branch in Ottawa is a dishonest prick and does not deserve your business.

Don't believe American Standard "lifetime warranty"

5/15/2009

I bought this kitchen facet at Home Depot. "Lifetime warranty" was clearly advertised. This faucet started leaking after only a few years. The leak was underneath (but not caused by faulty connections) in a way that was not visible, and as a result the threaded shanks holding the faucet to the sink were corroded so the nuts were impossible to remove. To remove the faucet I had to cut off the shanks. Here's the email from American Standard:
> I have spoken with my supervisor of this. It is not covered under warranty. We can not repair the shanks that you cut off. I am sorry. Have a good day.
Thank you for choosing American Standard Brands

MAGELLAN DOES NOT STAND BEHIND THIER PRODUCTS

5/14/2009 Des Moines IA

I purchased a magellan 1212 GPS unit, had it one month. Pushed the screen to mute voice directions and the cheap screen cracked. There was absolutely no abuse or rough handling just a normal push of the finger at the edge of the screen where the mute buuton is. This is a product defect. Magellan said since there was physical damage too bad you broke it. No apoligy for a piece of crap product that wouldn't last a month! Oh they did offer a "refurbished unit" (Used) for $180 plus shipping. I only paid $89 for it locally at Costco! I now have a unit that won't do anything but sit on my desk at work with a sign on it for other's to see the quality of Magellan products. I will also take it to swap meets and presentations I attend for work. DO NOT BUY PRODUCTS FROM THIS COMPANY!

Beware

5/13/2009

Beware Beware:

I bought a NEW TV from them in Nov 2008, come to find out this TV was refurbished not new as advertised when we tried to go thru the manufacture for warranty.
Everything I read says closeout stores, are discontinued, business overruns, clearance, but certainly not USED... If I wanted a used TV I would have gone to a USED store, beware your lotion and makeup may be used next....

No help from district manager maybe I'll get some from the BBB.

Unsatisfactory Service From Dealer

5/12/2009 Hormigueros PR

My uncle purchased vehicle in July of 2008 from Echo Motor in Puerto Rico. In March he took car back to dealer to check a problem, "failing to accelerate" beyond fifty MPH. the dealer kept vehicle to inspect it. Week went by and no one had addressed the concern until I asked my uncle to request a loaner vehicle because he had purchased a new car to have it available to provide transport for his disabled sister which he is caring for. I was there for an entire month and the car still wasn't repaired. They did provide a loaner (Kia Rio), but it is not meeting their needs. The Kia Optima he purchased is to accommodates my mother's transport chair. He is still making car payments and shop has not been able to get car running in maximum condition.

Why does it take so long and why aren't they communicating with him? If he doesn't call or make an appearance the car just sits. The dealer should have given him a like for like replacement or submitted the car for the "lemon law" due to the problem that can't be fixed.

New York Senator Wants Federal Investigation

5/10/2009

NEW YORK - Unsolicited calls to home and cell phones warning of a final notice and an expiring vehicle warranty are a nuisance and harassment and should be the subject of a federal investigation, a U.S. senator said Sunday.

More and more Americans are receiving calls with a computerized voice saying, "This is the final notice. The factory warranty on your vehicle is about to expire," or something similar, several times a day on their cell or land lines. The calls come even if a person has signed up for the national "do not call" registry.

Now, Sen. Charles Schumer of New York wants a federal investigation into the "robo-dialer harassment."

"Not only are these calls a nuisance, but they tie up land lines and can eat up a user's cell phone minutes, possibly leading to a higher cell phone bill due to overage charges," said Schumer, D-N. Y.

Meanwhile, officials in 40 states are investigating the companies behind the car-warranty calls.

Michelle Corey, president and CEO of the Better Business Bureau in St. Louis, Mo., said the industry is based largely in the St. Louis area and generates thousands of complaints a year.

She said a group of companies began operating in Missouri in the mid-1990s that offered extended repair warranties to people whose manufacturer-issued warranties were about to expire. Within a few years, about 35 firms were offering similar services.

"It's a very lucrative industry," Corey said.

The companies offer contracts akin to insurance policies, pledging to pay for car repairs in exchange for fees paid up front.

The companies call numbers randomly and leave messages telling people that their auto warranties are about to expire — whether or not they own a car.

Some companies also send out cards that mislead recipients into thinking that their vehicle has been subject to a safety recall, Corey said.

If people call back and agree to buy a policy, Corey said, the companies often don't let them see the contract until they agree to pay.

Some scam victims don't learn until it is too late that the deals don't cover many types of repairs, Corey said.

"Some people are losing thousands and thousands of dollars in purchasing a product that turns out to be useless," she said.

The Federal Trade Commission, which already operates the do-not-call list, should work with state and local authorities "to find the scam artists and shut their operations down," Schumer said.

"This is an annoying scam whose perpetrators have found a way around the do-not-call list," he said at a news conference in his Manhattan office. "The FTC has to track them down and then shut them down to put an end to this nuisance once and for all."

Missouri authorities filed a lawsuit last month against one of the largest car-warranty companies, Wentzville, Mo.-based USfidelis, charging that company officials ignored a subpoena demanding that they answer questions about their business.

A spokeswoman for USfidelis, which has more than 1,000 employees, did not return a call seeking comment Sunday, but the company says on its Web site that it stopped making unsolicited marketing calls last year.

"Frankly, we've identified more effective ways of connecting with our customers," the Web site's "Frequently Asked Questions" section says.

USfidelis charges on the Web site that its competitors "use variations on our name and materials, masking their calls by using the USfidelis name, ultimately confusing and alienating consumers."

Corey of the Better Business Bureau said it is often difficult to know who is making the calls, because companies change names frequently and use telemarketing subcontractors.

Schumer, who received a call last week, said a federal crackdown is needed.

"A few states have tried, but we need national action," he said.

-AP

Will Find Any Reason To Deny A Claim

5/8/2009 Dale City VA

Incident = we purchased a house that had been vacant for quite a while. Between November (when we put the bid in on the house) and March 11 (when we went to settlement) we visited the home several times, had two inspections (including one for fha) and had many items replaced. The bank selling this foreclosure replaced the hot water heater, furnace, some windows and a toilet. We also moved in with our new washer and dryer, dishwasher, stove and refrigerator. We used the central ac immediately upon moving in so as to have air circulation while painting (every wall needed to be painted in the house). When the weather got warmer towards the end of April, we noticed that the air coming out of the vents wasn\'t strong, and although cool, it wasn\'t cold. We contacted the hms home warranty company to have someone come out to look at the system. The man that they sent from air breeze was rude and abrasive. He told us that the system was extremely old and not working, he told
us that he didn’t think that the company would approve having this fixed. He submitted paperwork and a couple of days later (after calling into the office to inquire several times and not hearing anything because their system was down for upgrades) we were told that the claim was denied because the problem was pre-existing. We were told that we could send in the inspection report and dispute the claim, so we did that and then were told that it was still denied because no inspector can check an ac unit in January when the temperatures are cold. I contacted the state corporation commission and was told to contact their contact person with hms. I called linda montriul on may 4th and was told that their system was down again for upgrades and that she would have to pull what information she could and get back to me after reviewing it. I called again the next day (may 5th) and heard nothing back until later in the day, when I received a voicemail from her telling me that sh
e had other cases to review and would get to ours when she could. I received a call the following day (may 6th) from ms. Montriul telling me that after reviewing what they had with the managers, they were still going to deny the claim because there was no reason for us to run the ac unit when the ambient temperature was below 70 degrees, so the ac unit was obviously broken prior to our purchasing the policy. She said that if we wanted to dispute it again, we could send her our electricity bills so she could verify that we ran the unit prior to calling hms.

What is the point of purchasing insurance or a warranty, if not to be able to have items that are covered, repaired or replaced when something goes wrong? How is a homeowner to dispute any pre-existing clause when they are arguing days with a large corporation? When a person or family purchases a home, they entrust the inspector (or inspectors as in this case) to verify that items are in working order. How is a warranty company, who only sends out one contractor, able to make a determination on what is or is not pre-existing? I feel that this company took the premiums for the policy and are intentionally denying the claim in order to not have to service that policy.

Damage resulting = nothing has been done, the ac unit is still broken. With warmer weather on the horizon, I am afraid that we are looking at laying out several thousand dollars out of pocket, even though we purchased a policy to cover things like this.

Poor Service

5/6/2009 Atlanta GA

In the year I have had an Old Republic (OR) plan that came with my home purchase I have filed 3 claims: 1 to fix a non-working AC, a subsequent order to fix the AC heat pump and one to replace an attic fan motor.

In each instance, Old Republic (OR) seemed more incentivized to save money by not performing service than to satisfy the customer. Each service instance required multiple phone calls to OR to obtain satisfactory service. Each time OR’s default was to blame me and tell me there was no real problem.

The coup de grace is the attic fan: The motor went out and I filed a claim saying ‘the motor went our’. Only after the work was done did they inform me that this was not covered. Brilliant. I would have been perfectly happy to have known that before hand, saving time and money.

All totaled I spent 4+ days of vacation and ~$1000 for things that were ‘covered’ under home warranty.

The plan was free with my home purchase - at that price it was too expensive.

This has been the worst customer experience I have ever had.

Home Warranty Rip Offs

4/29/2009 Baltimore MD

I have been paying for my home warranty for awhile now, and have never put a claim in until last week. We turned on our air conditioner to make sure it was working properly, well it wasn't so we called the warranty people, they gave us a number to call for a service guy to come out and check it out. He came on a Sunday. He looked at it turned it on he than said that the compressor was shot and that it would not hold a charge. He said he would call the warranty people and let them know that it needed to be replaced. He even went on to say you will get a bigger and a more energy efficient unit. Well 3 days later we still hadn't heard anything so we called the home warranty people, they said that the unit was damaged from dog urine {piss} I said thats funny we have a female dog and the last time I looked she didn't lift her leg when she pissed. The other funny thing is that we have a large kennel that she goes in when we let her out. Now mind you the unit was put in 1982.They said the warranty covers normal wear. Well hello after 27 years I would think something was going wrong. I think the guy they sent out to look at the unit got a little extra in his check to say it was from dog piss. I wonder what kind of excuse they would have used if I didn't have a dog.

Beware of this rip off company they don't have any problem taking your money but when the have to spend some forget it. Hope they have a nice cool summer. I am a true believer in carma.

Allied Home Warranty Did A Great Job For Me

4/28/2009 TX

I have read a lot of angry reviews, and I think these people are just mad that something got denied...guess what? not everything is covered...

My a/c broke and Allied's vendor arrived at my house the SAME DAY! It was a bad motor or something that would have cost me $400 to $500 and I paid $60....pretty good deal.

Overall, they are straight dealing people and are worth referring to friends....just make sure they know that a warranty does not cover everything...

Warranty

4/24/2009 Gainesville TX

I own a '07 Dodge Ram 3500 and one of the injectors went bad 70 some thousand miles on it). Took it to Glenn Polk (where I bought it) and they informed me that since I missed one (1) fuel filter change my warranty was no good and it would cost me almost $1200.00 to fix. Due to my stupidity I had them fix it, and in the mean time I did some checking-come to find out the warranty coverage is up to the dealership and they decide if they want to cover you or not. I would not buy another auto from this dealership if they were the last ones on earth-some other dealership will get my money next time.

My bother has a Chevy truck and he had a couple injectors go bad it was still under warranty (had almost 100,000 miles on it) and his dealership paid for everything told him it was covered under the warranty-he did not have to produce any maintenance reports-they fixed it and he was on his way-makes me wonder if I shouldn't switch to Chevy.

Genuine Warranty Solutions Caution!

4/18/2009 Avondale AZ

Well I won’t even get into what the warranty details are other then they were covered items. Spelled out on the contract but denied without any discussion. Its called a Factory Warranty. They claim in their own words - " (Freedom to get repairs done anywhere (from factory dealers to local specialized mechanics)" except when they consider the repairs expensive. They also state "Factory Coverage is just like it sounds -- a warranty that covers your automobile similar to when the auto was purchased brand new". How far from the truth. They'd rather send you to something like Bob's Salvage and Ferrari repair service. Yea let’s buy a $150,000 car and get some unqualified monkey on it.

Should you be lucky enough to even get someone on the phone they are not very customer friendly. Speaking from personal experience I had an awful experience with the so called CEO of this company. Instead of trying to resolve the problems this guy calls me and starts to tell me how I should not have complained, insults me and throws out just about every bit of profanity. THIS IS THE OWNER OF THE COMPANY! Please save yourself the money and do your research. This company does conduct business professionally.

Look around the web and you will see. Stay with the factory warranty provided with the manufacture of your vehicle and be sure to read everything.

Ripped-off by Nationwide Home Warranty

4/14/2009 HOUSTON TX

I don't know whether to feel pleased I'm not alone or hacked-off at falling for the same SCAM being run by Nationwide Home Warranty of NY.

The company are wholly unethical and I have connected every regulatory agency I can in the hope they are heavily sanctioned. Like others, when I've made claims they stall demanding "MAINTENANCE" records. I only just moved into my relatively new house so didn't have any records ... so they said contact the previous owner for records going back THREE YEARS. Are they for real? Of course it's all part of the SCAM and they'll string you along until time for renewal, then agree to part meet your claim IF and ONLY IF you renew with them. THEY SHOULD BE SHUT DOWN!!

Like others ... I don't know how their claim desk "managers" sleep at nights.

Hyundai America's Best Worthless Warranty

4/8/2009 Las Vegas NV

I own two Hyundais. One is a 2003 accent and one is a 2005 Elentra. Both have had their fair share of trouble. Every time I take them to a dealer they try to charge me for some unneeded service. Then they tell me the part isn't covered under my "Complete Bumper to Bumper" warranty. Then they say the dealership lies about coverage. I asked for a list of whats covered and whats not and they say "There is no list the dealership decides what is covered". I had a customer service representative tell me that my car was bout used and my warranty expired, when in fact that was untrue.

I was left on the side of route 66 in southern CA for eight hours while they told me I have no coverage. It was not till I told them I would sue them that they finally sent help.

The managers that handle the complaints say they have no say so over what dealerships do yet make you take you car to the dealership. Who in return takes weeks to fix simple problems and tries to make you pay for things the warranty covers. I watches them scam a elderly woman for 460$ for 1 yes 1 new tire. Then they asked to leave when I told the woman a tire shouldn't be more the 100$. Planet Hyundai is a horrible place.

Hyundai motors America is a worthless company which writes "America's Best Warrant" that is not worth the paper its written on.

Inferior Engineered Flooring

4/6/2009 Franklin NC

Before I closed on my new home in Franklin North Carolina, I spotted a lamination defect in the floor. The service Representative from the builder (America`s Homeplace)said"don`t worry the floor is covered by a ten year warranty". Big misrule, on my part. As weeks went by, I noticed cracks in the lamination. The flooring co. Came & fixed defect under warranty. As more time went by, the product started delimitationing & warping, more extensively . An independent inspector came out & his conclusion was that my home had an ambient humidity too low to keep the material from warping & cracking. What does one do in Phoenix Arizona? Also his other conclusion, was that I was using too much water on the floor. I spray water on the floor followed by drying with a towel hardly too much water!

At this point, the installer, the local retailer,& Mohawk have their heads firmly buried in the sand. I Could use some help. The floor is getting progressively worse.

Home Warranty On Air Conditioner Repair

4/3/2009 Shreveport LA

When I purchased my home in May 2007, I was given a home warranty from Old Republic Home Warranty. A few months later the air conditioner stopped cooling. I called for service. Old Republic sent a service person out who told me that someone stole all my freon. The tech put 13 pounds of freon in the unit and said I would not have any more trouble. A few days later the unit was still not working. I called Old Republic again who sent the same tech out. He added more freon to the unit and said I would have no more trouble. The deductible was $50, which I paid. Approximately a week later the unit was still not working. This time the technician said he could not fix the unit and that I would have to call someone else.

Old Republic sent a second company out, who found a leak in one of the coupling joints. He repaired the joint and added more freon to the unit. The tech also said if this did not fix the problem the unit would have to be replaced. About 4 months later in July 2008 the unit stopped working again. Old Republic sent another service tech to my home. The only tool he brought was a flashlight. He said there was nothing wrong with the unit except the unit was not large enough for my house. He offered to sell me a new unit. The compressor never came on while he was there and he never looked at the unit. He was there less than 5 minutes and charged me the $75.00 deductible.

I then called the same service tech that Old Republic sent out earlier, the one who repaired the coupling. He told me the compressor was gone. He called Old Republic who said they would not pay because I had called him instead of them calling him. Old Republic did order a compressor, which had to be shipped to Shreveport and took several days to arrive. In July, with 100 degree temperature for nearly 2 weeks, I had no AC. I complained about the length of time to repair the unit. I said I no longer wanted to do business with this company. The compressor was installed and paid approximately $800, plus my out of pocket costs for lodging and meals. This company has the worst response time to complaints. In February 2009 Old Republic did not draft a premium from my checking account but in March 2009, they drafted more than 2 months of policy premiums from my account causing my checking account to be in the negative.

My bank has told me that I have no right to dispute the withdrawal on my checking account and that Old Republic could sue me for not paying the premiums. I am working very hard to have Old Republic forbidden from doing business in Louisiana. I hope this posting will keep someone else from falling prey to this business.

Don't Buy Epson Printers!

4/1/2009

I purchased an EPSON Artisan 700 on December 6, 2008 as a Christmas gift for my daughter who lives out of state. By the time she received it and tried to set it up, it was early January. The printer would not power up. She tried to return it to the local store of the chain that I had purchased it from but since it was beyond 14 days, she was told she had to deal with EPSON directly. Since I felt bad that it was a gift, I told her to send it back to me and I would deal with them.

When I received it and confirmed the problem, I contacted EPSON. After a brief attempt to troubleshoot the problem, the tech agreed that it was a defect and said they would send me a replacement. HOWEVER, I had to give him my credit card number and if I failed to return the original printer, I would be charged $275. This was more than I even paid for it but agreed as I had no choice.

A few days later, I received the replacement and it was a reconditioned unit. I called to complain stating that I should get a new unit as the original never worked. I was told no and that their warranty states that in order to get a new unit, I had to return the original within 30 days of purchase. While holding for someone in their "customer care" unit, I read the warranty. It has no mention of a 30 day time period. It did state that I would get a new or reconditioned unit based upon the status of the original unit.

When Cheryl got on the line she repeated the non-existent 30 day provision. I pointed out that it was not a provision of the warranty and I demanded a new unit. She said that I was not entitled to a new one and that was that.

The fact that they would charge me MORE than the cost of a new one if I failed to return the original broken printer while replacing it with a reconditioned unit is blatantly unfair and illogical. It is borderline fraudulent.

Do not buy EPSON products as they will not back their products up. BEWARE!

Service Contract, Extended Warranty Rip-Offs, Read This First

3/27/2009

This review is based on 1 fact. Yes, there are many other reasons to base the review on. But here is one more you may want to know...

"of like kind and quality"

Don't know what exactly that means? Well, your warranty company and your mechanic do.

IT MEANS "USED" Try LKQ part.

Yes, they will replace your failing parts with parts that have not yet failed. The same as going to the junkyard and getting a salvaged part.

Although, in the same sentence they state that the replacement parts may be "new, remanufactured" there is no way you are going to get a new part and there is no way that you will get a remanufactured part even if that part is only a little more money. Not going to happen.

This all means they will leave you holding the bag when the "used" part once again fails. Out of warranty now, OH WELL.

MORE...
They will send out an adjuster which may take 2 days, then you and the mechanic still need an OK from the main office. So now 3 or 4 days. Read the fine print and you will see this qualifies you for only 1 day of car rental. Not 5 as stated in your book. Read it! Any more days require proof that the part was waited for in which case you will get one more day. Still not 5 days huh.

So if you are like me and for some odd reason the transmission repair takes 2 weeks and your repair people do not work weekends... Expect to pay for 12 days of rental car out of your own pocket.

Why would it take so long...
Well, the mechanic shop has the parts in hand for the repair but the warranty people will not let them do it because it will cost more money than the LKQ used parts.

And you are left holding the bag again.
This is the first repair that they OK'd out of my two dealings with them. So, do you feel like you got your 3 thousand dollars worth from the warranty contract? Or just more problems and more money spent.

Do yourself a favor if you have recently signed on for coverage from one of these companies...

IAP Integrity Automotive Protection, Dealer Services, Mepco, Protective Administrative Services, Advantage Warranty Corporation, Western Diversified Services, Lyndon Property Insurance Company, Royal Administration Services, Florida Service Agreement Company.

GET OUT OF THE CONTRACT before its too late.
Talk with your dealer or mechanic shop and see first who they would use for extended warranty coverage. Avoid the empty promises and pain that dealing with the above companies will inflict on you.

Shafted By Dealer For Steering Shaft

3/26/2009 01571 MA

I was a General Motors tech for several years, so I know how the system works. My father-in-law called me to work on his 2004 Silverado 1500. He mainly complained about his brakes. he has 42,000 miles. I replaced all 4 due to mainly corrosion on rotors. On my test drive I felt his steering was noisy. I knew right away that it was the steering shaft for the fact is GM knows about this problem cause I replaced a lot of them at the dealer. I called Knight Chevrolet and asked if this would be a warranty issue cause they had previously attempted to repair under warranty. They said yes no charge. I made the appointment and sent my in-law down. They charged him $100 cause he purchased gmpp which is an extended warranty from GM. I said it was due to previous repair attempt.

I called to see what's up and they pretty much told me Oh well. I called gmpp same result. I called GM service same result.

Avoid American Guardian Warranty Services

3/25/2009

OHHHH, NOOOOOOO!!! I was without my car for 14 weeks, and got the rude, uncooperative, incompetent service advisors. Then, they gypped me out of a legitimate claim.

This is a company whose representatives argue and swear at you when you initiate a claim. A company that does not do what they promise. A company that is slow to respond. A company that hassles the mechanics. A company that does not pay a claim which they have authorized. A company that takes weeks to send you a reimbursement, (short hundreds of dollars and without sn accounting.)
Without too much detail, for my first claim, they couldn't find my contract. The repair took 10 weeks; I did not rent a car. The mechanic complained about American Guardian. They sent a used part which failed in 525 miles. I paid for my own towing both times. A new repair shop took a month for the replacement repair. The mechanic complained that the company was only paying him for four hours of work, and he spent three hours n the telephone with them again.
I called to authorize a car rental the second time, and the representative told me to deal with the supplier of part, as it was under warranty. When I insisted that was their job, not mine, the customer service representative said "***** unbelievable" to me. I then called the sales agent for assistance. I rented a car for 2 weeks and two days, getting prior "authorization by "the boss," senior customer service representative.

The check they sent me was short two hundred dollars and five weeks late. No explanation of the deduction on the check.

Beware: This Company Will Not Honor Written Warranty!

3/23/2009 Austin TX

This company installed a ceramic tile shower... saying that it was "bottom of the barrel" work for a homeowner selling his home. The work was shoddy at best with inferior materials. The surface is uneven and poorly constructed. The job has a written warranty of one year however... after less than 5 months, the grout crumbled and cracked, causing the shower to leak. Water seeps under walls, into the closet, and into the main bath area. The owner of the company came out to survey the problem, first blamed it on the 'cheap' previous owner's desire to spend as little as possible, and then said the leaks might be the plumbing. After caulking just a small area, the owner of All Bath & Counter admitted that it was a 'shower tile/grout' problem and promised to come back and fix it. Two missed appointments and 7 phone calls later... he returned my call, told me to quit harassing him, said he was only going to apply sealant out of the goodness of his heart, he didn't owe me anything (even though I have a written warranty). He told me to go ahead and sue him, he was busy and didn't have to 'put up with the harassment'. He's been paid for the work, gave a written warranty but refuses to honor it. He is unreliable... missed two set appointment times, did not return 5 days' worth of phone calls asking for a reschedule, and dishonest... will not honor the warranty.

Do NOT trust this man, his business practices are questionable at best and his workmanship is shoddy. There's a reason is business is rated F by the Better Business Bureau.

http://centraltx.bbb.org/WWWRoot/Report.aspx?site=40&bbb=0825&firm=49610

Rip Off Warranty

3/23/2009 NY

This company just does not exist. After many discontinued numbers I still cannot find someone from this company who will fix my machine. Do not waste money with this company, you will regret it.

Tires Wearing

3/23/2009 Hamilton AL

August 2007 I purchased a 2007 Tahoe from Fikes Chevrolet in Hamilton, AL (my hometown). Growing up my father always bought from Fikes, so I continued to go there, but now times have changed.

As I was saying I purchased a 2007 Tahoe from there with 8712 my tires were wearing, so I took it back for help, they put me a brand new set of tires on there and aligned it so they say, but told me all Tahoes had bad tires. Then I was relieved somewhat.

Now with an additional 11,000 miles my tires are still wearing off one side, I took it back up there again, they just rotated them, said I was supposed to rotate every 6,000 miles in order to stop this problem. My vehicle has now got 19,000 total miles and now needs the third set of tires.

My family has been a Fikes Chev. And GM buyers for years, but no more. Fikes doesn't care after you buy the vehicle and GM doesn't warranty anything.

Allied Home Warranty Are The Worst Home Warranty Company

3/21/2009 Houston TX

Purchased a 1.5 Mil custom home with a built in commercial refrigerator. Within the first few days of moving in we noticed some ice buildup in the Refrigerator section behind the produce drawer. Call Allied, over a span of several weeks, they sent 3 techs from 3 different companies to fix the problem all were unsuccessful at resolving the problem and we were told that they don't handle built in refrigerators. Why would Allied take our $500 for coverage and then send techs out that are NOT qualified. Then Allied tells us that we knew about the problem, therefore they are not going to cover fixing a $7k Refrigerator. They simply did not want to fix it or possibly replace it. We did not know about the problem, Allied are supposed to cover existing problems with the policy that we have and therefore this is covered, but they said that we knew about the existing problem, which we did NOT and they don't cover "known existing problems". How could we know about it when we moved 1000 miles from a different State. They will use any excuse to NOT cover your item. We do NOT recommend using them what-so-ever.

Run as fast as you can from this company. Our Realtor and the rest of his group at Coldwell Banker refuse to use Allied after the way we were treated and have migrated their clients to other warranty companies. We are considering taking them to court about it, they should not be allowed to get away with this. The more people post about this company, the better.

National Home Protection is a FRAUD!

3/17/2009 New York NY

I had a similar experience to the above - this company is a TOTAL scam - they are rude, they keep you on hold for hours and then they lie to you... I had a clothes washer that's failed numerous times after they sent a contractor and I was forced to pay service charge - then they gave me a contractor who doesn't even work in our area - so they said they'd find me one and never did - I found one of my own and he gave them info and then I never heard back - I was told authorization is looking over my claims and I'd get a call back - of course I never did - they say I will but then when I tell them I'm getting the same old story they lie again or hang up on me - we've all been taken - what can we do? Does someone have an attorney we can file a class action suit?

Is the state attorney general or consumer affairs department doing anything about this???

Nationwide Home Warranty Is A Scam

3/16/2009 NY

BEWARE!! NATIONWIDE IS JUST A SCAM AND RIP-OFF!! I am so ANGRY!! Finally needed to file a claim with them on my refrigerator and Nationwide says that they will not repair/replace my refrigerator unless I send them "MAINTENANCE" reports. I told them nobody pays for a professional to come out and take the temperature on a working refrigerator. They said that they do not cover anything without proof of "maintenance". on that item. So, if you haven't paid for professionals to come "maintain" all your working appliances they aren't covered. It is not really a company but a bunch of con artists. Not only are they refusing to repair my refrigerator they told me that I am under a one year contract (you have to cancel within the first 3 days). I will have my bank stop payment immediately. I will be contacting the Attorney General of Alabama as well as the BBB. I told the manager that I didn't know how she slept at night working for a company like this. I find it odd that other complaints state that they spoke to the same exact "manager". If this is a nationwide (across America) company what are the odds of people from different states reaching the same person? I would say that it is run by a handful of employees and all they do is field off the complaints as they do not cover anybody. They are sheer profit as they refuse to pay any claims that do not have proof of maintenance. How many people pay for a professional to come and test their appliances, toilets, hot tub, ac units that are working fine?? They take your money and you trust that you are covered. You make a claim and they REFUSE TO COVER IT unless you have maintenance reports on the appliance or toilet or whatever.

So it would cost about $1400 or more a year to pay to maintain ALL your appliances. If they are not maintained, they are NOT COVERED so this is a USELESS policy and actually a SCAM!! If there has been repair work done this will not suffice-it has to be maintenance" wherein a professional comes out and checks a perfectly fine, working functional appliance, toilet, AC unit etc just to say it's fine. This ought to be illegal as it is nothing but robbery!!

Nissan Warranty Worthless

3/14/2009 Fort Collins CO

Dealership and Nissan corporation unwilling to honor warranty on 18 month old Versa with 16,000 miles. Demanding $2,000 for repairs even though service agreement says electrical is covered under warranty. Charges by Nissan that washing the engine caused the problem are not consistent with information obtained from detail shops, mechanics and even there own service department.

Owner manual does not say engine can not be washed.

Do Not Patronize Nationwide Home Warranty - They Do Not Approve Claims

3/12/2009 NY

DO NOT PATRONIZE NATIONWIDE HOME WARRANTY - they do not approve claims

My fiance and I recently bought a house in Roanoke, TX, and even though the house was in very good condition, the fact remained that it was a foreclosure, and our real estate agent recommended that we ask the seller to pay for a home warranty, which they did. Two and a half months later our HVAC system had a major problem and we were thankful that our agent recommended the home warranty. To make a long story short, we were able to get a technician to the house with orders to repair the problem if the cost didn't exceed $100.

Unfortunately the estimated cost was over $2,100 - the compressor was damaged beyond repair. This is where we started having problems with Nationwide Home Warranty. It was at this point that they requested maintenance records and would not continue to process our claim until we provided them with sufficient documentation. Unfortunately, since we had just bought the house, we could not provide them with the previous owners maintenance records. Add the fact that this was a foreclosure and you might understand why we don't have any contact information whatsoever for the previous owners.

So here we were, in the middle of January, with a non-functioning furnace. We were lucky to have a few nice days in the 50s and 60s but when the temp dropped down to 45 degrees I decided that our claim needed to be upgraded to emergency status, which by their definition is "a threat to health or property", and our situation met both of those criteria. Even though we explained why we could not provide maintenance records, the staff at Nationwide Home Warranty refused to process our claim and take care of us. I provided them with the records for the home inspection that showed the HVAC system working properly and in good condition and I also sent them copies of the receipt for the filters I purchased three days after moving into the house. Apparently, these were still insufficient.

When the temps dropped into the 30's I demanded that Nationwide take care of the issue before it got any colder and caused the water pipes to burst which would then cause additional damage throughout the house, in addition to negative impact to the health of fiance and myself. Their recommendation - pay for the expenses yourself and seek reimbursement from Nationwide afterwards. Even though this was not a good option, I had no choice so I contacted two other HVAC contractors and they came to the same conclusion - bad compressor. Fortunately, I was able to get it fixed by one of them for $1,920, as opposed to paying the higher $2,100.

Over the course of the past six weeks I have made over twenty phone calls to Nationwide, spent approximately 4 hours on the phone with them, and I'm no closer to getting reimbursed. I would say that about half the total time spent on the phone I was on hold, ironically, listening to their advertisements saying things like "We are the Gold Standard in home warranties...proudly servicing customers since 1951", "...when the washer is full of laundry or food in the the refrigerator, we're sure to get it working again, REAL FAST", and "When your heat goes out in December, we'll get it working again - IN A HURRY". Even though my blood pressure was rising a notch or two every time I heard one of these sales advertisements, I was able to keep a cool head because I understand that honey catches more flies than vinegar. My cool head has not however, proven useful.

I believe that Nationwide Home Warranty is using their request for "maintenance records" to deny legitimate claims based solely upon the amount of the claim. Remember, they were willing to take care of the issue if it did not exceed $100.

Regarding the maintenance records... The bottom line is that Nationwide had their opportunity to request maintenance records before my coverage began and they accepted the warranty policy. On top of that, Nationwide should definitely NOT be marketing their home warranty to home buyers. Since they also make a habit of selling home warranties to home sellers (they claim that it increases the sale price), they should be forced to obtain any relevant maintenance records from the sellers BEFORE accepting the policies. The whole marketing campaign revolves around the peace of mind that a home buyer feels by buying a home warranty on the premise that he or she does not know the intimate details of the condition of each appliance/system that would be covered by the warranty. Further, a home buyer can not be expected to provide paperwork that was never even in his or her possession.

Nationwide should also be paying the additional costs of the emergency heating system that I had to use when the temperatures got too cold before our system could be fixed, which added up to almost $500.

Anyone that deals with this company should get in contact with the Better Business Bureau of New and file a complaint as soon as possible (https://odr.bbb.org/odrweb/public/getstarted.aspx).

You should also get in touch with the New York Attorney General and file a complaint with the Bureau of Consumer Frauds and Protection (http://www.oag.state.ny.us/bureaus/consumer_frauds/pdfs/complaint_forms/nyc_complaint.pdf).

You should also contact the various government agencies that regulate the insurance industry. I am in the process of that right now.

Washer Warranty

3/11/2009 Canal Winchester OH

Our washing machine is making a very loud noise and when I called the warranty company they told me to call this number and it was to A & E Factory service. They came out and said we had a seal leaking and water was getting into the bearings. Well, they ordered the part and when it was delivered the tech found out that 2 of the brackets were broken and there was also damage to the bottom of the tub. The tech said if the brackets weren't broken they would put it on. Excuse me, would he have left a tech put something that was damaged on his appliance? I don't think so. Well the tech took it back so he could get credit for it and reordered it and rescheduled the appointment for the following week. On the following Tuesday someone called from A & E and said the part was on back order.

Well, when I called today they started giving me the run around. The another person said they would have to reorder it. In the mean time my husband done some research and found out that there are many different companies that carry the part that I need and it is in stock. So, when I told the lady this who I was talking to at the time she said she would let the parts department know this. When I asked if I could talk to the parts department about the issue she said no I couldn't that she had already sent them the message.

When my husband came home from work he called A & E and see what they would tell him. One person said that it was delivered to our house today at 11:04 A.M. Well excuse me. I was home all day and no one delivered anything. so, this person said she has reordered it. The he called back a little later and asked about the part and he was told again by another person that it was on back order.

I just feel that I have been lied too all the way around. We paid for the warranty just in case something did go wrong. We bought a 5 year extended warranty and this is the treatment we get. I won't recommend this company to anyone else to use.

All I want is for my washer to be fixed and fixed right without any damaged parts. Plus I want it fixed in a reasonable amount of time. Thats why I bought the extended warranty in case something did go wrong and it did and now I am having trouble getting it fixed.

Can't Get These Spammers To Remove My E-Mail From Their Lists!

3/9/2009

HELP! I cannot get these spam e-mails from blowing up my computer almost every single day! Enough! Can anyone tell me how to get these spammers off my back?

Scam

3/7/2009 Oakdale CA

WARNING, PLEASE READ!

THIS IS A SCAM! PLEASE DO NOT DEAL WITH THIS COMPANY!

I received an "Extremely Urgent and Time Sensitive" notice from Automotive Financial Consultants, stating that the warranty on my 12 year old automobile, which by the way has over 120,000 miles, was about to expire. It also stated the type of warranty, a 100,000 mile extension to the year 2013, that I was requesting. I have never had any contact with this company. After checking out this company on the internet, I have found many, many complaints about Automotive Financial Consultants.

If you receive a notice or offer from this company, please DO NOT RESPOND TO THIS OFFER, DO NOT SEND THEM ANY MONEY!

Does Not Honor Contract

3/6/2009 New York NY

Simply put, this company will not honor your contract. The company looks for reasons to deny your claim, and will not honor your contract even if the contractor says that the failure is due to normal wear and tear (which is specifically covered under the contract).

One of my claims was denied, not because the part wasn't covered, but because "something didn't seem right in the diagnosis."

Another claim was denied even though they told both me and repair technician that the repair was covered under the warranty, prior to him doing the work. The told me to complete the repairs and submit a receipt for reimbursement. I waited 30 days, and called to find out the status. I was told that the repair was not reimbursed because the part was not covered.

Another claim was denied because the "part wasn't covered". I purchased optional coverage to cover the part at an additional charge. I questioned the denial, and I have yet to receive a response from management.

Another claim was denied because there were some slight mineral deposits on the fixture. It did not matter that the technician told the representative that it was not the cause of failure nor was it part of failure. When I spoke with the company representative, he accused the technician of lying in his diagnosis of "normal wear and tear". (He made this statement about a company that they tried to assign to the job).

To make matters worse, I had to pay out of pocket for all of these expenses, with promises of reimbursement from them.

Bottom Line - THIS COMPANY WILL NOT HONOR YOUR CLAIMS and THEY WILL NOT REIMBURSE YOU EVEN IF THEY SAY THEY WILL.

Please heed my warning!!! I am consulting with an attorney to determine recourse. I have a recorded conversation with Ron from this last round where he asserted that the contractor was lying. Does anyone know how to start up a class action law suit?

Worse Customer Service Ever

3/5/2009

My 32" TV stop working after 10 months. I took it to repair shop. I had to wait for parts from japan. After 3 months no parts. They sent TV to Funai warehouse. They had parts all along. I found out later. They say they don, t sent parts to repair shop. Warehouse fixed TV sent it back to repair shop. It sit there another 2 months. Why because my name was not on box. I called and complain well over 50 times. I talked to the pea-ons and a few so called bosses nothing. The repair shop sent TV back to warehouse because no name on it. They put name on it and finally sent to me. It took 5 months of bs to get TV back. This is one company that can shut down. I can, t wait, save GM and the banks instead.

Agent In Zimbabwe

3/4/2009 Harare

I bough a very nice Samsonite suitcase in uk in 21/09/2006... On my recent return home (Dec 08') from a trip to Ireland the locking mechanism on my suitcase had broken.. I took the suitcase to the Zimbabwean agent, who has done nothing to try to assist me... I have left messages for him to return my calls but after 2 months it seems as though nothing will be done... Typical for the service industry here now...

I will continue to try to get some form of service and hope that this complaint will reach the desk of someone who cares enough to contact me so sort this problem out..

Service Sucks

2/24/2009 Traverse City MI

Have called since September of 08 to get an appointment to get my Kia Rio in for the blower motor that quit working, They hadn't called back after leaving several messages, had to drive an hour to the dealership just to talk to someone, finally in Late October early November got car in for blower repair, same with side rearview mirror had to drive an hour each time just to talk to somebody about getting replacement, finally got that fixed and it was loose, from November 08 to January O9 finally got 2nd replaced,

A lot of warranty issues when it comes to it and its just the service department I find to be unreliable and not to friendly.

I Got Screwed By Levitz Selling This Warranty To Me!

2/24/2009 Sonoma County CA

After reading this site with review number one, I was so disappointed to find that 3 out of the 4 swivel dinning room chairs I bought (along with a motorized recliner, recliner couch) had broken at the base, and you cannot fix yourself, plus the stains that I was told would be cleaned at My House by a Tech. was false.

I know they are out of business, but I went to the salesman that sold me the furniture and he said "NO PROBLEM, YOU ARE STILL COVERED UNDER THE SERVICE COMPANY" I REALLY WISH I HAD READ THIS BEFORE SHOPPING AT LEVITZ. I WILL BE SENDING A COPY TO BBB ABOUT THIS WARRANTY.

Will Not Honor The Home Warranty Contract

2/23/2009 Pflugerville TX

In December of 2007 I purchased a home warranty from Nationwide Home Warranty (NHW). I did not file any claims. In November of 2008 I contacted NHW about extending the warranty another year because I had received an offer from another company. I decided to renew my warranty with NHW (N-108944) and paid in full for the year ($322.94). On December 28, 2008 I returned home after being gone a week and discovered the heating system was not working. On the morning of December 29, 2008 I call NHW at 1-888-500-2110 and reported the heating system was out. I was informed that NHW would contact a service technician. Mustang Plumbing Inc. called a few hours later and they would send a technician out that afternoon. About 2 pm a service technician (G. W.) arrived and inspected the unit. He determined that the unit needed to be replaced. He said that a good unit will last 20 years and this one in 28 years old. He called NHW and informed them of this and gave them an estimate for replacement, NHW says it was $825. He was informed that it was being put "under review" so he left. A few hours later I called NHW again to see what was being done because it was cold and I was without heat.

I was informed that NHW needed the maintenance records and because I didn't have any (the filter is a permanent filter that I clean every other week) I would have to replace the system myself and submit the invoice for reimbursement. I called Mustang Plumbing back and asked them to come replace the system. The following day (12/30/08) they came back and I had them replace the entire system because the A/C was just as old as the heating system. The invoice was $3500 which I paid. On 12/31/08 I faxed the invoice to NHW. On 1/15/09 I called to check on the status of my claim and was advised by Casey Wiggins that NHW was only going to pay $100. NHW is supposed to pay up to up to $1500 per unit according to the contract. The contract does not say I must have maintenance records. I do my own maintenance and the technician said that the unit appeared well maintained and had lasted a lot longer than expected and he wrote a statement for me.

I filed a complaint with the BBB and now NHW are saying my claim is denied (so much for the $100). They told the BBB that if I have shown that the unit was maintained that they would have worked with me. I did give them a statement from the technician they sent out that the problems were not due to lack of maintenance but due to the age of the unit.

The contract does not say that maintenance records must be kept and it does not have an age limit on covered items.

Consumer Beware - Maytag and Innovative Laundry Rip off

2/21/2009 Hayward CA

Buyer beware. Innovative Laundry systems is a company of the worst kind. We have been buying laundry equipment for years from this location. Their apparently almost broke, they owe us $4000.00+ dollars and will not return our calls or letters. They will not send out warranty parts any longer unless you PAY FOR THEM UPFRONT. I've been trying to deal with them for 3+ years about parts and credits for warranty parts and they can't get it right. NOW they want everyone to pay for the parts and then if they can get it right and can get paid from manufacturer then they might give you the money back, maybe. Since they've not done it right in 3+years chances are slime to none that you'll ever see a credit. AND MAYTAG, their website for commercial laundry refers you to a non existent website for a sales representative

If your lucky enough to ever get this Branden dude then he doesn't do anything. WHAT A WASTE. Anyone interested in a CLASS ACTION AGAINST MAYTAG AND INNOVATIVE LAUNDRY SYSTEMS?

Max Assurance Warranty Doesn't Help With Laptop Problems

2/17/2009

I purchased an HP laptop in the summer of 2008, by Fall of 2008, I was having problems with the laptop - keys popping off, computer blacking out, etc. So in early 2009 I called Max Assurance to take advantage of the 2 year warranty I purchased. They said if my problem was not due to an accident or power surge, that I would have to contact the manufacturer for warranty issues!

So now I am waiting for HP to see if they will and can fix my laptop.

The reason this makes me angry is because when I initially purchased the laptop the sales person told me that if I bought the Max Assurance warranty - and had problems with laptop I'd be able to bring the laptop into the store and exchange it for another one OR chose to have it repaired, whatever would be more CONVENIENT for me. Well, that is not true.

And I'm very disappointed that I paid an extra $200 for a warranty I can't use.

Brazilian Oak Hardwood Flooring Scratches Extremely Easy

2/10/2009 Jefferson City MO

We purchased this flooring through Beautiful Home Interiors of Jefferson City, Missouri for our new house just over 1 year ago and the flooring is already severely scratched after having been treated with above average care and usage. Our previous home had custom installed oak floors with poly urethane clear coating and after 14 years of usage showed no scratches visible to the naked eye.

The Johnson floors use an aluminum oxide clear coat and while it is a very beautiful finish, don't ever plan to walk on it if you do not want scratches on your floor. Both Johnson Floors and Beautiful Home Interiors have been totally unresponsive to our complaints and we are currently in the process of dealing with it through the Better Business Bureau and our states Attorney General's office. (Johnson Floors never responded to the California state Better Business Bureau's complaint whereas Beautiful Home Interiors did)

Think long and hard if you are considering a purchase of any Johnson Premium Hardwood Flooring product or doing business with Beautiful Home Interiors of Jefferson City, Missouri as they do not stand behind their product.

Don't Buy Electric Water Heater From Whirlpool

2/10/2009 Beavercreek OH

My plumber bought a brand new Whirlpool Electric water heater and installed it. It did not heat the water above 90 degrees and it had condensation on the upper thermo. cover plate. Called company, they do not have a valid return policy. You can not just take the heater back to the store that you bought it from (Lowes), I went with the plumber and Lowes gave us the money back. Lowes will not get the money reimbursed, Lowes spoke with whirlpool. My plumber had to go to another town and purchase another brand of water heater and lost money on this job.

I would not buy a heater from whirl pool, this defect was a manufacturer's defect and they do not stand behind their product.

HSA Home Warranty Is A Sham!!! Do Not Get An HSA Home Warranty!!!

2/6/2009

We purchased an HSA Home Warranty with our home. 6 months in the dishwasher started backing up. They send a plumber to check out the problem. He determined it was a problem with the dishwasher motor so they send an appliance guy out. After the appliance guy looked over the dishwasher and called HSA, they told me it wasn’t covered and that they wouldn’t do anything because they “believe� the problem started before the coverage started. They have no proof the problem started before our coverage started.

They will let you down and not cover anything. IT’S A SHAM. AVOID HSA Home Warranty.

Don't Buy Spring Air Mattress

2/6/2009 Englewood FL

Spring Air mattress is HORRIBLE and customer service is even worse. Mattress sags after 2-1/2 yrs & I thought it was me. Read ONLINE REVIEWS and hundreds of people have the same problem. Spring Air wants me to take "pictures of the sagging"... how stupid is that. 10 Yr. full warranty is WORTHLESS & they want me to pay $150 if they decide to replace it.

This company should be sued.

A Bad Name for Auto Repair in Uptown Minneapolis

2/4/2009 Minneapolis MN

We have all heard of repair shops who take advantage of customers-this is one of them! This shop promised to stand behind their work and we put trust in them, only to be let down.

Had my SUV in for repair and paid over $2100 for repairs and in less then (1) month the vehicle overheated and the engine block was cracked. Took the vehicle back in for warranty repair and/or a refund and was told to leave the shop. Turns out the shop owner forgot to replace the thermostat (the brain of the cooling system). Uptown Auto Care will give you a warranty, but it is useless as a phony $3 bill. Avoid this poor excuse for a repair facility my friends in Minneapolis- you will be glad you did! I would not even let them change the oil in my lawnmower!

[snip]

Stay Away From Any Skullcandy Product...

1/31/2009

Bought a pair of Skullcandy FMJ's and had to RMA after only a few months of light use for a dead earbud.... easily got an RMA, mailed the defective product back, and quickly received a confirmation that my new product would be shipped to me in 1 to 2 weeks. That was 2 months ago and they won't respond to any inquiries as to the status of my RMA. So, the moral of the story is that Skullcandy will sell you a crap product and then basically steal them back if you have to make a claim against the so called "lifetime warranty".

I might as well have just burned this $50.

Information

1/29/2009

You can get your money back from Max Assure. It is the law that they have to refund your money pro rated to the cancellation date. You can do this in writing to the insurance company itself (It's not part of Office Max. Office Max justs gets a commission). Their phone # is on the Max Assure brochure. I had to hangup and call back 3 times until I got someone to give me the address. I got my $249.99 refund 7 days later.

When I called the computer manufacturer, their extended warranty was $99 versus Max Assure $249 !!!!

Guarantee Isn't Worth The Paper It's Written On

1/28/2009 Chesapeake VA

About 10 years ago we bought Pergo flooring from Home Depot. There were several brands of laminate flooring available but we selected Pergo because it was guaranteed for 15 years. We have since installed it throughout the house. About 2years after the first purchase we tried to extend the flooring into an adjacent room and found out the pattern was discontinued. So if we ever had to repair a section we couldn't and had to replace the whole floor. Last year we noticed in the original room we had almost 40 corners had worn thru to the black layer under the white pattern. They were located randomly throughout the room in both heavy and lightly used areas. The areas looked like holes in the floor even though they were smooth. Since the guarantee included normal ware, we contacted Home Depot who passed it off to Pergo. After a while they sent a man who spent 3 hours conducting unbelievable tests. We got a 5 page report in which they blammed everything but global warming for the worn spots. I will gladly send anyone a copy of the report. In the end they laid the blame on the Home Depot installation department who guarantee their work for one year.

What I am trying to tell you, is DO NOT PICK PERGO LAMINATE FLOORING BASED ON THEIR GUARANTEE. It is non-existent. Pick the pattern you like from the cheapest vendor. They all discontinue the patterns after a year or two and will always find a way to squirm out of honoring their warranty.

Scammed By Circuit City And Their Warranty

1/27/2009 Lancaster PA

I sent a laptop for repair on Jan 10th and as of now "27th" have not received it back (was told it would take 7 days). The company folded on the 16th and could not find the computer. I have spent over 18 hours on the phone trying to track it down and get some info on the repair or replacement. The back of the computer was warped due to a motherboard problem that caused the exhaust port of the unit to melt. The insurance company "CitiAssure" told me that they are now sending it back to me with NO REPAIRS! The explanation they gave was "it was due to accidental damage."! I treated the laptop like a baby and made sure to keep it from any accidents (it still has the plastic cover on it!). The hinge was also damaged due to the melting. Circuit City still has not given back the computer and keeps telling me it will arrive.

They also said that they would have given another one but since the liquidation company took over they can't help me. I guess nobody can now. Any lawyers out there!!!

Allied Home Warranty - Worst Warranty Company I've Ever Experienced!

1/26/2009 Dallas TX

Allied Home Warranty is by far the worst warranty company I've ever dealt with. Not only was the service HORRENDOUS [snip], but I found out that they only use a handful of sub-par contractors. The contractors don't even like doing the work for them because of how long it takes for them to be reimbursed. I had an A/C that needed work. My house was 98 degrees during the summer in TX, and "Sheryl" would not approve any work to be done on the unit until she got a second opinion from another company. In the meanwhile, she put this on her back burner while my house was nearing 100 degrees inside. I could go on & on about the struggle over this one issue that went on for MONTHS, and tell you how I could easily sue the company, but it wasn't worth my time or expense to sue.

I just told them to shove it when asked if I wanted to renew.

Sleazy Warranty

1/25/2009

Beware of the warranty which is not printed on your invoice and only appears once when you place your order that parts are returnable; only if defective. In other words, if you make a mistake and order the wrong RAM for your computer its yours... period.

N:vision - Burned Out

1/23/2009 Denver CO

I purchased a "n:vision" 3-way CFL lamp from Home Depot on December 27, 2008. The advertised life expectancy is for 7,000 hour. After 25 days it no longer works on any brightness setting, aka, burned out! If the lamp was on 24 hours a day that would equate to only 168 hours out of the 7,000 advertised life span. What a deal!

n:vision = NO VISION... But at Home Depot!!!

Warranty Direct Breech Of Contract

1/22/2009 NY

I needed repairs on the transmission of my 2004 New Beetle convertible. I had an extended warranty with Warranty Direct and on the contract it states what is covered and what is not. My car required close to $500 worth of diagnostics. Warranty Direct told the dealership that they aren't responsible for that part, but I did not find diagnostics under what they "do not cover." The dealership thought this was ridiculous because every other warranty company out there has paid them for the diagnostics. They also state on their literature that they will pay for a rental car up to $50/ day while your car is in the shop.

When you actually need it though, you'll discover that if the car is in pieces in the shop and waiting for parts, they won't cover the rental car during that time. They will only cover the rental car for that day if it is actively being worked on for 8 hours/day. They are pretty sneaky to change the rules like that.

Just want the consumer to be aware of this. Thanks for reading.

Beware of NW Auto Care Center

1/20/2009 Portland OR

I took my 92 ford escort GT to them back in April to do rebuild my transmission, first off they took over 2 weeks to do it! When I finally got the car I started noticing problems right away with the transmission slipping.

This was my first car so I didn't know much, but several friends and family recommended I call them and ask about it. I first emailed the owner and didn't get back a reply. So I called them, the person I talked to on the phone told me this was normal, and the transmission would loosen up after about 3 months. So I took their word for it.

After about 3 months I emailed the owner again, no reply, so I called, I was then told that all the gears needed time to seat properly and that this was normal.

So I waited some more, it got no better, so I took it in a couple months later, I told the person it had problems during cold weather or when it was cold. They called me a couple days later and couldn't find a problem. I tried to reproduce the problem, but I couldn't due to the weather being warm and the car being warm.

Finally about a month ago the transmission died. I took it in and a couple days later they called me and told me it wasn't their fault and it wasn't under warranty, and said the differential of the transmission went bad and thats not part of what they worked on even though its in the same housing!

At this point I talked with the owner a few times, and he said he wasn't going to argue with me and he wouldn't negotiate. I said fine and said I want my transmission put back in and I will get the car, he says he can't do that because it will cost money. I tell him fine put it in the trunk, he then tells me ok, but they are going to have to charge me $225 dollars for the work done on the transmission!

He also told me I didn't want to see the truth and I was trying to pass the buck to them. This is were I had finally had it and told them, no they are liars and thieves and hung up.

LandAmerica Home Warranty Service is a Scam

1/20/2009 Palm Springs CA

One year ago, I purchased a near new home in the Palm Springs area, and included was a Home Warranty Service thru LandAmerica.

First repair needed was a pump part on my Pool/Spa, that had malfunctioned. The repairman came out and said that this exact part was not covered by the warranty, but if the entire part malfunctioned, then the warranty would cover the repair. So I had the part repaired by my own pool service co.

Second repair needed (30 days later) was the water control on the Kitchen Aid refrigerator door as it was continuously leaking. When calling LandAmerica, I was told that they do not cover water dispensing controls. Again I had this repaired by Kitchen Aid repairman.

Third repair needed (within 2 months of living here), the latest model Kenmore HE2 dryer would not shut off when the door was open, and I figured that this was a safety issue, and called again to LandAmerica, but again was told that they do not cover door repairs (this was not a door repair...it was an electrical switch type of repair)....and again, I had this repaired by Sears.

Fourth repair needed (all above repairs needed happened within 6 months of moving into newly constructed home) was the door on the Kitchen Aid dishwasher door. I called LandAmerica regarding the repair, and left a message regarding the door just opening without any resistance, and injuring my leg when it originally broke. I did not hear back, and so I sent them an email direct to the Burbank, CA. office asking for a quick repair if they would please do this, and still did not hear anything, and so called them again, and asked them to please get back with me as soon as possible for the repairs. No repairman called back, and so I called Kitchen Aid direct and had them fix the damage inside the door. The Kitchen Aid repairman told me that the warranty program should cover this repair. The Kitchen Aid repairman had given me a bill that I also presented to LandAmerica for a reimbursement due to their lack of response in doing the repair in a timely manner. I called LandAmerica again and asked for the correct address in sending them a copy of the repair bill, and I mailed the bill to them at that time. About two weeks later, I received a response from LandAmerica, stating that they would not cover any other repair bills without their prior knowledge or approval from LandAmerica. Finally I spoke to a representative that handles disputes, and he said that he would review the request for payment, and call me back.

I received a call from him again, but he just left me a message that he was responding to my request, and to call him back. I called him back at least three times, leaving him a message each time requesting an answer for payment, but to date, he has not called me back at all.

I have given up on LandAmerica because at this point, I do Not Believe that they are an HONORABLE or Honest Warranty Co. I want to make note that I have seen that there are many other complaints against LandAmerica, and would hope that eventually this becomes more public about these abuses. Thank you for your time in reading my rather lengthy complaint. I am an honest guy, and always treat everyone with respect, and would hope that they would do the same.

Low Tire Pressure Light on the 2008 ES 350

1/19/2009 Macon GA

Butler Lexus of Macon service department and Lexus does not stand behind it quality of perfection in Automobiles. I purchase a brand new Lexus and recently the low tire pressure light came own. We took it to a Toyoto dealership in Columbus Georgia. They said you must take it back to Butler Lexus in Macon so we did take on 30 Dec 2009. The service adviser said it comes due to weather drop below freeze outside that why the light came on. About 3 weeks later the same thing happen again. And I call Lexus roadside assistant and Butler Lexus and they do not provide any help with this matter. So Lexus of America is a riped off provided the perfection of pursuit of quality of their vehicles. This is the third time it had happen.

There is no recall on this from Lexus to any of it owners.

Warranty

1/18/2009 Etters PA

Warranty issues are not always cut and dry. It comes down to how well a company stands behind their product. Most companies that receive their product or components from overseas vendors are limited to how well these companies stand behind their product. I bought a Smooth Fitness treadmill online based on all the consumer information that was posted. After 3 years 4 months the motor control board failed. A new board cost me $360 dollars and no new warranty. Smooth Fitness would not honor the 3yr warranty.

The original manufacturer of the motor control board is Greenmaster Inc which has been making reliable fitness equipment for the past 21 years. I sent an email to this company and did not get a response.

Warranty Problems

1/17/2009 Torrance CA

I purchased a Lane Rocker Recliner from the now "Defunct" Wickes Furniture store for $675.00 20 months ago and also purchased a "Limited" Warranty. Fortunately for the Warranty CO., my ripped seams and rocker mechanism problems are on their exclusion list.

Lane Furniture also offers only a one year Warranty which is good For Lane Furniture as usually nothing happens in the first year.

Ultimately I have been stiffed with a poorly made defective chair with no recourse.

Stop Complaining

1/15/2009 FL

I wish the Total Protect warranty holders stop complaining and read their contracts. The customers that complain have not fully reviewed their warranty coverage, therefore, they assume since the name is Total Protect, it provides total coverage. This is not the case, this is a limited home warranty that states specifically what is covered and provides the customer with examples and conditions that are not covered.

So, STOP COMPLAINING AND REVIEW YOUR WARRANTY.

The Heat Is Off

1/14/2009 Valley Village CA

The Heat is Off.

12-19-08 Don called First American, who sent a Technician from Kravetz Co. that afternoon. Technician said that he had to order a part which should arrive the first of next week and be installed on Tuesday (Dec. 23).

12-22-08 Barbara called Kravetz to ensure that part had arrived, left message. No return call.

12-23-08 Barbara called First American, spoke to Gail (x3279) after a 45 minute wait on hold. She was very nice and said she would look into it and call back. Gave her extension so we would not have to wait if we had to call her.

12-24 through 12-29-08 No call back from Gail. Left numerous messages.

12-29-08 Barbara called First American again. Waited 45 minutes on hold. Talked to Irma (x2942). She said she would talk to her supervisor and call back before the end of the day. She did not.

12-30-08 Left messages for Irma. No return calls. Called Kravetz Co. who said that First American was responsible for getting the needed part.

1-2-09 Called First American again. After another 45 minute wait, talked to Kelsey (x3834). Still trying to find the part. Spoke to her supervisor Xavier who said the part was ordered but wouldn't be installed until the 5th or 6th because the Kravetz technician was on vacation. Asked if another technician from another company could be found, he said that that was against policy and could take him hours to arrange. I replied that I thought that was First Americans job; to provide service and he said that he would get back to me. He gave me his extension, at my request, but with two digits reversed. Never heard back from him.

1-5-09 Called First American again. Another 45 minute wait. Talked to Ed (x3403) who said the part hadn't been ordered because "they didn't know the brand of the heater". I told him that it was a Lennox heater. He promised to call back, but never did.
Don was able to find an a e-mail address for [snip] in media/public relations. He e-mailed a brief history of our experience to date and expressed our dissatisfaction.
Later, Barbara called Ed again who said the matter was now "in the hands of upper management" and gave us the number for Ted (x3549).

1-6-09 Barbara phoned Ted at First American, who said that our case had come to the attention of the company president and that Ted would let me know what was happening. He called back and said that he was checking with First American purchasing but was also going to contact Kravetz Co. to see if they could get the part. He did not seem to know that they had already said that they could not. He promised to call back, but did not. We called him back at 4:00 P.M. but were only able to leave a message.

1-7-09 10:00 A.M. Left message for Ted to call with an update.
2:45 P.M. After no return call, we called Ted who said the part had been found back East and would be shipped priority (3-5 business days). We said that this was not acceptable and asked why part could not be shipped overnight. He said he would check with purchasing and call back. He did not.

1-8-09 1:10 P.M. Left message for Ted requesting call back on part status. No response.

1-12-08 8:15 A.M. Talked to Ted (x3549). He said that part should be at Kravetz Co. and that he would check with them. If they don't have the part he will check with his purchasing guy, who has a tracking number for the part. If Kravetz does have the part he will try to schedule the install today. Said he would call back and let us know.

10:30 A.M. Returned from an appointment. No call or message from Ted. Called Kravetz Co.
They do not have the part yet and had no call from First American about it.

1-13-09 2:07 P.M. Left message on Ted's (x3459) voice mail requesting phone call or e-mail about status of part needed to get heater fixed. No response as of 6:00 P.M.

1-14-09 10:13 A.M. Left another message on Ted's voice mail requesting status of part. Left our phone number and e-mail address.

2:00 P.M. Still no response from Ted. Left another voice mail.

Unprofessional/Poor Customer Service

1/11/2009 Harvey LA

Chrysler Customer Service 10JAN09

To Whom It May Concern:

I am writing this as a dissatisfied customer. I am dissatisfied with the local Dodge Dealership Service Department, your customer service office (outsourced to India), and your warranty service office (also outsourced to India).

I am the original owner of a 2004 Dodge Ram. My story is as follows:

On December 18th, 2008, I heard the front U-joint going bad. I called the local Dodge dealership, Ray Brandt Dodge in Harvey Louisiana, and spoke with ‘Will,’ who said that he was the assistant manager of the service department. I explained that the front U-joint was going bad and asked if I could bring the truck by for him to take a look at it. ‘Will’ said that he could not schedule a time for me to bring the truck buy before January 05th, 2009. I asked if the possibility of the U-joint going bad and having the drive shaft fall off wasn’t some kind of exigent circumstance that would allow me to be moved up for scheduling. He said only a seat belt problem was considered an emergency. I asked ‘Will’ if the U-joint was covered under my warranty. He said that he would not look into that issue until I brought the truck by on January 5th.

I read through the owner’s manual and found that, if I was reading the warranty correctly, the U-joint was covered as part of the power train. I called the warranty number in the manual to confirm what I was reading. Apparently you outsource your warranty department to India. The man that answered the call could speak English only marginally but understood what I was saying. He said that the U-joint was NOT covered under my warranty. I read what was written in the owner’s manual about the power train to the man but he again said adamantly that the U-joint was not covered.

At this point I asked to speak to a supervisor. The man’s communication skills were decreasing rapidly and I believe it is because he wanted me to just go away. He placed me on hold for an extremely long period of time before a man claiming to be a supervisor came on the line. After explaining the situation to the supervisor, the supervisor said the U-joint was not part of the power train and therefore not covered under the warranty. I read from the owner’s manual that the U-joint was listed as part of the power train and was listed as being covered by the warranty. The supervisor put me on hold for an unreasonably long period of time, again I believe that this was a ploy to get me to just hang up and go away. The supervisor eventually came back on the line a said that the U-joint was a part of the power train and was covered under the warranty.

By this time I am perturbed. I called the customer service number to inquire if such treatment by Chrysler personnel was acceptable. Again, apparently you outsource your customer department to India. I spoke with another man with only marginally effective English speaking skills. He told me that the ONLY method to file a complaint about anything was to call the local dealer, obtain the name and contact number for the ‘District Manager,’ and make my complaint known to the District Manager.

I called back to Ray Brandt Dodge and the only person to whom that answering assistant would forward my call was the assistant service manager, ‘Will.’ Even after I explained what the customer service department told me was the proper method to lodge a complaint Will refused to provide me with the name and contact number for the District Director. Will said to call the customer service number, which he gave to me. I told him that the number he just gave me was the number that I had just called, the number to India where they told me to call him, Will, in order to lodge my complaint with the District Manager. He laughed when I told him the customer service was outsourced to India and said, “That explains it.� He added that the only ‘emergency’ repairs were for seatbelts and transmissions. (I don’t know if I understand the part about transmissions)

This type of unprofessional conduct by and treatment of customers at the local and corporate level is unacceptable. I was not happy with the local dealer saying he could not even look at an extremely unsafe mechanical problem for almost three weeks. I was not happy with the warranty department, the ‘experts,’ repeatedly telling me that the part was not covered by the warranty, apparently without even checking anything, anywhere; with their complete willingness to try to stall so I will just give up, hang up, and go away. I was not happy with the customer service department telling me to complain through the local dealer and the local dealer telling me to complain through customer service, leaving me no avenue to forward my complaint.

Do you find this conduct/performance acceptable?

A U-joint failure can be an extremely dangerous occurrence. Because of the severity of the problem I went to a general mechanic in my area and paid $229 for him to repair the U-joint that same day. The mechanic confirmed my belief that a U-joint failure can be dangerous. He recited instances where U-joint failures caused wrecks and drive shafts to penetrate into the interior of the vehicle, etc.

Sir, you are failing to provide service at the local or corporate level that a professional organization would provide if they were serious about competing in today’s market. I am hard pressed to say anything good about or purchase a Chrysler product after this incident.

I would like you to response to my letter.

Think Twice About Buying This!

1/9/2009

I don't know which is worse, the product or their customer service. I'm on my THIRD coffeemaker in a year. This thing leaks all over the place, including leaving a puddle on the floor. They will not honor their warranty unless you mail the old unit back ($12.00) They keep trying to convince me its my fault, but its condensation that leaks over the top of the catch tray--you don't know it till you see it, then its too late.

Imagine my wooden island counter top??? Supervisor was supposed to return my call 3 weeks ago, didn't. Online survey says they will call: haven't.

Defective Wine Fridge They Don't Stand Behind

1/8/2009

I have an Oster Wine Fridge model #0W0912H6H that died after only a couple of months. After we contacted Oster, they assured me they would remedy the situation. Now they are saying that unit was made by a "licensee that has since gone bankrupt and even though the fridge says Oster on it, Oster is not responsible for refunding or remedying this faulty product."

The world needs to know that if they buy an Oster product they don't know who really made the product and Oster / Sunbeam won't stand behind their name on the front of the product.

Warranty Is A Joke And Fraud!

1/7/2009 Thomson Inc. PO Box 671988, Marietta GA 30060034 GA

I purchased 2- 5.8 GE Edge phones at Walmart. The first phone (07) simply stopped working-after 8 months. All instructions to fix faulty phone were tried i.e. replace battery/reset battery/unplug phone etc. I did not have time to contact warranty, as I desperately needed new phone asap. Purchased second phone in same model-because I liked features, in 03/08. Again this second phone simply stopped working this time after 6 months! I IM'd contacted instructions on warranty calling phone number listed. Thompson was so very nice ...at first. On September 30, 2008-I was informed by Thompson Rep. This phone had a defect & Please send the phone back, wanting me to cover postage. Upon explaining I was not paying postage for the second phone as I ate the cost of the first defective phone. Transferred to Supervisor who told me a digital phone will not work in my area. HUH? I had used the phone(s) with no problems with interference for nearly last two years. Now don't forget- I was also just informed of defective product. A pre- paid envelope was shipped to me in mid Oct. 08.

I Fed-ex'd the phone back- Shipped October 21, 08-Signed by Thompson on 10/27/08, recd phone. I called # listed for Thompson to follow up on phone delivery 10/30/08 and to see how long until a new phone would arrive. 14-21 business days- Great! November 12- still no phone I was still a few days short of the so called business days. With this phone call I was told it would be another 14-21 business days from receiving of this phone call! I spoke with employee 'xxxx'. Why? 'problem with shipping'. Bear in mind I have all tracking numbers FedEx signature etc. Asked to speak with supervisor-none available. A xxxxxxxx was to call me on that day. The call never came. I was also told by "xxxx" to call Thompson on Nov.20, 08 to check status. Call to Thompson on 11/20/08-No phone had been shipped: I asked for supervisor again, I got 'Jasper Jones'- I was told by this supervisor it would be another 14-21 days until my phone would be shipped (from 11.20/08!) Why now? Re: no phone model availability, informed him I would take any comparable model. 'Well that won't work', Mr xxxxx replied. The 14-21 days is not Guaranteed-the warranty depends on phone availability. Very angry at all the different excuses: I called back on 11/26/08 no phone shipped. Why? told they were now 'back office problems', I replied: 'That is not my fault, I didn't get chance to pay for two phones on a credit lend of money from Thompson and I expect the same service to replace my phone. The answer from them- 'well the the phone shipment is now up to the distributor. Expect at least another 14-21 days from this call!!! Called on 12/05/08- irate by being told above- I called to speak with supervisor- transferred to supervisor/ Casey Brown on 12/07/08.

When story was explained again to her-from the very first call to Thompson in September 08 as to whether this phone was defective- she again explained problems with back office and no guarantees with this warranty, so this warranty could take up to ten years I asked she replied: technically 'Yes'! Guess What? You got it ; wait another 14-21 day from this phone call on 12/05/08! word of warning- don't keep checking with this company on a product you paid for and it breaks-as you can see every time you call, a representative will tell you the same another 14-21 business days. I threaten supervisor MS. xxxxxxx to contact BBB. She said- 'that's fine but call us in 14 to 21 business days- but it may be sooner!' Call 12/ 15/08; no phone shipped, told my business days were not up.. Called 12/22/08: no phone shipped problems with the model could not get that particular phone. Please wait another 14-21 business days! 01/02/09 called back giving this hardworking company and the back office a little Holiday time-to get things straightened out over a simple phone.

By the way every time you call the phone number listed for Thompson the 8003 or the # I have listed -your call is diverted to the Philippines.. luckily you are not charge for this call. Generous of Thompson to say the least! Sad to say the phone has still not been shipped, and it is a distribution problem again, and the model BUT- it will be expedited to me in 7 to ten business days! Today as I report this fraudulent Company I still have no phone. Although I have exceeded the 14-21 business days- the 7-10 expedited days are not up. I think I will check on its progress today- January 6, 2008 Although Thompson has purchased the GE name, GE is of no help so do not even waste your time contacting them they bounce you to Thompson.

Despite their name being sold I will never purchase another GE product, for Thompson has surely wrecked the GE Name! Thankfully my problem is two phones around $70.00-my heart goes out to those who have purchased TV's, etc. This Company should be shut down by someone! The above person I spoke to: 'Abby' was so afraid she would be fired for accidentally giving out her name, so I pray she is not fired! Just called Thompson: My phone has a ship date! January 6, 2009! Wait- that is today! Its arrival date is in two days-I will update! This company was the most ridiculous Company and unfair that I have ever wasted precious time on! BGK MASS

Buy Your Wireless Products From A More Honest Company

1/2/2009 san jose CA

In December 2007, a Linksys wireless router and wireless USB card were purchased for me as a Christmas gift. I finally had the opportunity to hook up the products for use in February 2008. From the month of February to December 2008, I have had to make at least one phone call each month because my router arbitrarily boots me off the Internet. I have case ID numbers and can pull phone records to prove this. By the month of May, I realized that my router must be defective, as my father owns a router by Linksys and he had not experienced these same issues. Also, not one representative at Linksys could give me an explanation as to why I was having repeat issues retaining my connection.

I was never able to log back on without going through a long list of steps with the help of technical support. The duration of each telephone call was a minimum of 45 minutes. Each time I have requested a defective exchange, since May I was told, "you have to call technical support." Then technical support would refer me back to customer service. I wrote an email to the escalated issues customer service department (because they provide you no other options for escalated cases) and received no response to this email. A perfect example of this company “passing the buck� occurred this week-which was the final straw, and only a taste of the run around that I had been given. After another stint of monthly phone calls and no results, I wrote another email in late Nov/early Dec to which I actually received a response- stating to call them! I was provided with the same customer service number that goes to India that I had been calling all along!

I have asked for a local contact or to speak with somebody who is truly in a position of authority several times and to date, not one of my requests have been accommodated. Why is the leadership within this organization hiding from the consumer? I replied and the email was returned stating that I did not reply within the specified lines on the form!!! In response to the second email to Linksys in late November/early December with regard to the poor service, I finally received a reply back stating to call the customer service number! I replied back and received an auto response stating that they could not process my request for assistance because my response was not written within the specified space (which was inaccurate as I was sure to copy and paste my information in the area specified).

Several weeks later (now December 30th) I received a call from Mark who gave the usual empathy statements and said that he would be glad to help me with my exchange and then said "I see that you are just a little outside your warranty but since you have been calling in, we will assist you with an exchange. It should be no problem." I was excited because I thought that I was finally going to get help! M--- BADGE# 24697 gave me yet another case ID number and told me to call customer service (passing the buck once again!!!!!!!) because he was " just tech support" and cannot process any exchanges on his end! When I arrived home on the evening of December 30th, I realized that I left the number in my office on a notepad. I figured it was no big deal, and planned to call the next day once I had the final case number in my possession. Unfortunately, my computer booted me off again that same night- forcing me to call Linksys once again! After waiting on hold, an excessive amount of time as usual, I was connected with a representative named K-----, who provided a badge number 40713.

After I explained my problem to him, he said that since he was just a customer service representative, he could not assist me because I was "outside my warranty" and that a manager would have to assist. I was promised a connection with a supervisor/manager and placed on hold for a period of approximately (perhaps longer) 15 minutes. The first time, a manager named S--, who provided no badge number, "assisted" me by saying that he can extend my warranty by six months. I told him that this was unacceptable because I have had to call every month since owning the product and the problem only repeats itself. I repeatedly explained to him that I want my product exchanged for one that actually works. Finally, he disconnected the call after a long silence and no warning. When I called back, I waited on hold again and spoke with a gentleman named R-- BADGE# 7137 (by the way, it is amazing how quickly these representative speed through their names and badge numbers and are often reluctant to repeat the information- once again why does Linksys hide from the consumer) who claimed that there "was no S-- there" and went as far as to mock me by saying," We are in India there is no S- - here", and he did not even have a record of the phone call.

The last record that he has was from a call that I received from M----, the technical support representative from earlier that evening! R-- promised to connect me to a manager. I waited on hold for 35 minutes! The call was then disconnected. I could tell that the phone was picked up twice and put back on hold because every now and then I would hear people speaking in the background the way you typically do when contacting a call center, then the phone was placed back on hold. After the phone was disconnected, I called back and after waiting on hold, I was connected to a man named R--- BADGE #7228. He told me that they could not help me (he would not even help me get back online) because I was outside of my warranty (no kidding how many times did I have to repeat my story and whose fault is that, it's not like I just started calling yesterday)- unless I either paid a one time fee of 29.95 or for a 6 month warranty!!!!!!!! So how did I go from being promised assistance with my exchange (after almost a year of phone calls) to an offer of a 6-month extended warranty to no help at all unless I paid for the warranty!!!! After R--- continued to try to extort money out of me by saying "I will connect you to technical support but only after you pay", I finally got fed up and disconnected the call, as it was now 1:05am EST and I had made no progress.

After repeatedly passing the buck and sending me on wild goose chase, I was told that my "warranty is up" and now they cannot help me unless I pay for an extended warranty!!! I truly believe that LINKSYS/CISCO SYSTEM's practices are dishonest! When you contact the customer service line, they have a recording that states, "If you believe that your product is defective and you need an exchange, you must first speak to technical support..." But even after speaking with technical support, you are told that you must go back to customer service and then customer service passes you back to technical support. Not one representative actually walks you through the exchange process. The only thing that is ever accomplished in these calls is a representative walks you through the process of getting back online after being booted off! They totally ignored my request for an exchange, purposely brushed me off until the warranty was up just to tell me that they couldn’t help me "because the warranty is expired!" I was intentionally brushed off until my warranty expired, just so Linksys could avoid having to exchange my router.

HMS guarantees customer will be frustrated

12/29/2008 AR

I have been a customer of HMS for several years, and every time I use them, I am frustrated by their terrible customer service and slow response times. They prey on people’s fears, but I will not be victim to them any longer. I live in a town of 25,000 people. There are plenty of repair companies in my phone book. But every time I call HMS with a claim, it seems they only have one repair company in the area, and that company is booked. I have asked them several times to work to have more contractors lined up, but they haven’t. Today, the customer service representative I spoke with named “Quantina� told me that they only have one service company in my area. I asked her why not more, and her response was “A lot of companies don’t want the hassle of dealing with us. They would rather work on their own.� Well, if they experience the same frustrations with HMS that I do, I can understand why. So here I sit with a plumbing leak and no one here to fix it. Meanwhile, HMS has the $450 I paid them for my contract and hasn’t done anything to make sure I get the timely service I deserve. The only thing I get from their warranty is a guarantee I will be frustrated.

Plumbing Work Not Covered

12/29/2008 houston TX

I had AHS Home Warranty provided by the bank that sold me the house. I called them because the master bedroom upstairs was leaking water from the shower to the kitchen roof. It was a lot of water coming from the kitchen window. The plumber arrived, and since I had couple of leaks on the toilets; I included all those issues in the call (which I am glad I did if not the $60 dollars for them to show up was going to be worthless). The warranty did not cover the leak at all. We were told that since it was a bad plumbing work performed, we were not covered by the warranty. I bought this house as a foreclosure, and the bad job was done by another plumber previously contracted by the owners at that time.

My husband tore off the walls, and replaced all those pipes with new pipes, new walls and paint. His job was good for couple of months, but we are now having the issue again since September 2008.

Clogged Drain - Stay Away From Allied!

12/23/2008 AUSTIN TX

Allied is the worst warranty company on the planet!

I had a clogged sink and Allied contacted Affordable Plumbing in Austin to repair the problem. Almost a day later, Affordable called me and basically said that they were too stupid to figure out if they could schedule in the job and they would call me back the next morning. No call back, and when I called them I was advised that they were too busy to do a job originating from Allied Warranty. I contacted Sheryl in the service dept. at Allied and she told me that they have nobody else to do the work in Austin and that I should wait until such time as Affordable felt like doing the job. Very rude, incompetent people working for this company and they have such a poor payment record with their service companies that you may as well just chalk the mistake up of dealing with Allied, and pay for the job yourself with a competent company.

Pay your money to Allied, but get no service! That's the Allied Warranty standard.

Slow Response To Warranty Claim, Indifference Inept Responses

12/22/2008 Salt Lake City UT

We have numerous rentals and carry home warranty coverage. Alliance Home Warranty is very slow in responding and appears to select the most inept contractors that are not concerned one iota about inconveniencing the renter and landlord. An order was placed with Alliance on Thursday, December 11, 2008 for furnace repair. Only through continual calling has a response been provided. As of Monday, December 22,2008 there has been no furnace replacement scheduled even though Alliance's representative stated on the order that it is an emergency due to the weather is below freezing and no heat is in the duplex. I will never recommend this company for any type of coverage.

Everyone beware of the tactics of Alliance; this is not the first time that I have had issue with this company. They go out of their way to either deny the claim or minimally accept any repair/replacement costs.

Webber Sells The Product But Doesn't Honor The Warranty!

12/20/2008 Palatine IL

In 2002 I purchased a Ducane gas grill, the Cadillac of grills at the time. I also purchased, for $15.00 a lifetime warranty on all the stainless steel parts. Last year I made an attempt to contact Ducane in North Carolina to no avail. Come to find out that Weber-Stephen purchased the company through some bankrupt proceedings. After much research I finally determined that it is Weber who now sells grills under the Ducane name. I sent Webber a letter requesting them to honor the warranty as specified in the original agreement. What I received was nothing less then an arrogant response from, Executive Secretary. In a nut shell she said that since I did not pay them the $15 for the lifetime warranty they had no legal obligation to honor it and it was unreasonable that I expected them to enforce a warranty offered by another corporation. She went on to say, that, had they not purchased the Ducane Trademark there would be no telephone number to call or no customer service representative to contact. So, someone please tell me what good it has done to contact the new owners of the Ducane Grill Company, when they will not honor the warranty, can not supply a replacement part, even at a cost, and replies with an arrogant, condescending letter.

I have lost all faith in Webber and would use a 55 gallon drum to grill on before I would purchase a grill from a company that uses legal loop holes as they do. If you purchase a company, and use the brand name, you should take the good with the bad.

Does not pay claims and gives people the run around

12/19/2008 Nationwide

I can write pages about how this company does not pay claims and abide by contracts. This saga has been going on with them since 25 November to pay for a 10 year old water heater. They requested a maintenance log which I provded them along with a 14 page document. I am willing to send this document to anyone who wants all the details. Basically I have made over 10 phone calls and sent them e-mails and they still did not make a decision. Nationwide Home representative tell me that claims can take from 2 days to 10 days and one representative said that "we don't have time frames". I have all the factual documentation you need. If you have ever had or currently have Nationwide Home Warranty and considering legal action, e-mail me at jayslcsw@yahoo.com. Since they are based in New York, I am seeking an attorney who will take a class action lawsuit.

RCA Sucks

12/19/2008

I will never in my life by another RCA product. I will say they are friendly when you call customer service but niceness will only get you so far. You will never get any where with them. I recently bought a cordless phone and it was defected and didn't work out of the box. Its almost end of December now and I originally called early October..so where have I gotten after calling more than once a week since then... let me tell ya... ABSOLUTELY NO WHERE! All I need is an $80 replacement phone.. oh they will be shipping it out, they will be calling me back, or I need to call back, I will see it with in 21 business days.. its been way over 21 business days now. I spent more time on hold than anything else and when I spoke to someone they had absolutely no answers to any of my simple questions. Be smart, save yourself the trouble and DO NOT buy an RCA product.

It is sure to fail and you will sure waste your time trying to get a replacement if its supposedly under warranty!

Home Warranty Is A Scam!

12/16/2008 Marietta

I started the contract with Choice Home Warranty (choicehomewarranty.com ) on 10/27/2008 covering HVAC and making onetime payment of $344 for the contract lasting one year. On 12/02/2008 2 units (furnaces) stopped working. I contacted Choice with repair request. The technician was sent on 12/03/2008 to do the diagnosis – control boards needed to be replaced. Choice refused a repair without additional documentation. The following documents were submitted:

• home inspection report done upon purchasing the property
• diagnosis/checkup of the HVAC systems done on 07/27/2007
• repair and checkup of the HVAC systems done on 06/26/2008

After many phone calls and 14 days with no heat, the customer representative from Choice: Ron Stillwater stated that the repair could not be cover because:

• “it is odd that two of the systems fail in the same time�
• “there is no date on the document from 6/26/2008� even though it is printed
• “there is no signatures on the receipt from 06/26/2008� even though is states on the receipt that it is a electronic invoice and the authenticity can be proven by contacting the company that did the repair/checkup service on 6/26/2008. Ron Stillwater stated that “no company will be contacted�.
• “there are many inconsistencies in provided documentation�… with no additional comments provided.

I need to add that dealing with this guy (company) was the worst customer service experience. Imagine representative screaming, inventing stories that do not add up…. “the management needs to review your files…� and than 5 sec. later �oh….it just popped up on my screen that your claim was denied…�. I asked for the manager many times but never no one was available. He was accusing me of taking long time sending the documentation where in fact they (or he) were not replying to my faxes, emails and phone calls.

The faxes were being lost and I had to resend the documentation. I felt like it was really immature, irresponsible, unprofessional, ripoff one person shop.

Great Service

12/16/2008 Buffalo grove IL

We went in and dropped off our 2006 Dodge Ram which had a transmission type problem. The next day we got a call from the dealer and all was fixed! There was no up selling no interference of any kind the staff was extremely helpful and nice on the phone. I would recommend them to anyone.

I have been to dealerships before where warranty work was second to cash sales but not here if you have a problem they can fix it!

Do Not Buy This Home Warranty

12/12/2008

Do not buy this home warranty. We have not had heat in our house for weeks and we can't get any contractors in the area to work with them because they make it so difficult.

The look for any technicality not to fulfill their obligations, even when it contradicts the official diagnosis.

Phoenix Service Group Incompetent

12/10/2008

Purchased an EXTENDED 4 year, DICK's NO SWEAT warranty for a $1000 treadmill I purchased @ Dick's Sporting Goods, 2 yrs after purchase treadmill dies. Followed warranty directions & called Phoenix Group who is in charge of overseeing warranty.

NOW 2 months later & NUMEROUS phone calls to Phoenix Group, Horizon Fitness (treadmill co), Dick's (place of purchase) & Bravo Systems (tech services sent by PHOENIX) still waiting for treadmill to be fixed.

Phoenix Group does not return phone call, does not follow up on plan of action. Each time I call, manager is not available, get new customer service person. I have to follow up (to all companies mentioned above) to make sure parts are ordered, service technicians are called, etc.

After waiting 2 MONTHS for part to FINALLY be delivered, WRONG part DELIVERED.

After purchasing EXTENDED WARRANTY expected to make ONE CALL and have problem fixed within 2 WEEK time frame.

Out Of Business, Ripping Customers Off

12/9/2008 Raleigh NC

In May, 2006, I purchased a new car from David O'Neal Automotive Group in Raleigh, NC. The car came with the standard 3 year/36,000 mile warranty, but I put a lot of miles on my car so I opted to purchase a WRAP warranty on the car that covered everything for 7 years/100,000 miles. I recently found out I have to have over $900 worth of repairs done to the car, and since the mileage is over 36,000, I went to the service department and asked them if they would file a claim for me using the WRAP warranty. I was informed by the service manager that the warranty company was out of business and they were not working with them any more. I confirmed that by calling the number for the warranty company and finding out that a risk management company was now in charge handling all their calls. They said the company had used all their funding and they were no longer paying claims.

Needless to say, this came as a very unpleasant surprise to me. I paid $1565 for this warranty and now found out when I needed a repair that they were no longer around. I contacted David O'Neal Automotive Group to find out what they were going to do about this situation since I bought the product from them and they no doubt made a nice commission on the sale. I was told by the finance manager that there was nothing they could do except cancel the warranty and put me on the class action suit against the company. That basically means that the chances of me getting any money back for this warranty are slim to none. I explained to the manager at David O'Neal that I have a very expensive car repair that has to get done, and I was counting on the product I bought from them to take care of it. They could not have cared less.

I was never made aware that my warranty was now worthless, no notice was sent and no one ever contacted me. It was up to me to find out when I took my car in for repair. Finding out you have to come up with over $900 less than a month before Christmas is not a nice surprise, and I am sure there are many other customers who bought these warranties who have no idea they are now worthless. That, in my opinion, is not something the warranty company or the car dealership should be able to get away with.

Selling refurbished electronics as New with no warranty on their auction

12/9/2008 Bentonville AR

I purchased a New Philips 50" plasma TV on samsclub.com auction. When I turned the TV on, I immediately noticed it was defective (Had a 2" wide border of multicolored verical lines along the entire left border of the TV screen) I called Philips, gave them the model number. I was told that since the model number ended in a "B", it meant that the TV was refurbished & there was no warranty available for this TV. It clearly states on samsclub.com auction website that they only sell New merchandise in their original packing & also states that a warranty is available on the listing page before you even bid on them. I contacted Sam's Club, I need to return it to them in 30 days for a refund. They will not repair it or replace this TV. BEWARE of their auction!! They are selling items as New when they are refurbished and DO NOT have a warranty!

Scam / Fraud Genuine Warranty Solutions

12/3/2008 las vegas NV

I've had several other car warranty support contracts with other providers in the past, and I have never experienced anything as bad as these guys. Stay away from Genuine Warranty Solutions.

I have a Mercedes Benz that needs to have it's gas tank replaced due to a baffle becoming lose, and these guys refuse to honor this claim. I have a so called "Factory" warranty with them, and they are refusing to cover the gas tank stating that it's neither mechanical or electrical. Yeah, it's only a gas tank and a part of the cars emmision and gas system, not to mention the a huge safety hazard.
If you are considering buying extended warranty onyour vehicle, do yourself a favor and stay away from these guys. I just did some research online and it appears that this is a scam company with a bad track record dating back to Florida. just google "Genuine warranty solutions complaints" and you will see.

I'm in the process of filing legal action myself, but if I can help someone avoid this headache in the future, by all means.

Stay Away From Nationwide Home Warranty

11/26/2008

Dealing with Nationwide is a nightmare. All the representatives who answer the phone are very rude. They sometimes put you on hold for 30 minutes or more or hung up on you. They don't have any service. They focus on collecting your money and deny your claim. I waited for two weeks for a plumbing service after countless phone calls. They never call back. I need to call both Nationwide and the repair company by myself. After another two weeks waiting for the authorization of the repair, Nationwide said I need to provide the maintenance records then they’ll consider if I can get the authorization. My claim item is clothes dryer. The maintenance records need to be done by professional company not by myself doing the routine clean up every time after using. I asked the person who I talked to if she does the maintenance on her dryer. She just coldly said if I don, t have the records then I need to pay from my pocket and this is on our contract. I check my contract thoroughly, there isn't any clause mentions about maintenance records. After almost a whole month arguing with them I decided spend my own money to fix the problem.

This is not end yet. I have two contracts with Nationwide. Both will end on Dec 27, 2008. They charged me for renew on Nov 2, 2008 without any notice. I called on 11/6, 11/12, and 11/18, told them I don't want to renew and I never authorized any automatic renew either. They said I'll see the refund on my credit card in a couple of days every time I called. No refund at all. On 11/25, I called again, they said my credit card company doesn't allow refund if the charge is within 30 days. I called my credit card company, they never heard of such things. So I have to dispute the two transactions with my credit card company.

I've reported to BBB, Complain.com and FTC (Federal Trade Commission)on 11/6. Only received confirm emails. No further process or update from any of above.

Nationwide is totally a fraud company. They shouldn't keep running. Is there any way we victims can do to get our money back or at least protect other people from suffering from them?

Untrustworthy, No Integrity!

11/25/2008 Floresville (New Braunfels) TX

My problem began a year ago November. I called to report a problem with my heater. It took a lot of red tape to finally get what I thought was a reputable company. Meanwhile, I had to buy space heaters for every room in the house. At the time of my initial service call, I was limited to choose from one of only two contracted a/c and heater service companies sponsored by First American Home Warranty. The first company would make appointments and not keep them and was rude on the phone, so eventually I had had enough and refused to work with them. First American Home Warranty then sent me the only other option, Desired Temperatures. What a nightmare!

January, I took vacation time and was stood up for two appointments with the elderly man who was the technician (who told me that he was the only technician). He asked me to be patient with him, “I am slow, but I know what I am doing Ma’am. I do good work.� The third appointment, I didn’t take time off work, so wasn’t at home when he got there. Desired Temperatures came out and assessed the problem and gave the same advice, the indoor Trane air handler needed to be replaced (the out-door unit was still okay). They came, after several weeks of waiting, with a Payne unit. I was irate! It looked like a toy. It was visibly smaller and easy to carry. The delivery guys carrying the unit in were trying to explain to me that it was capable of handling my two-level, three bed-room home.

The contract states “equal or better appliance�. The Payne was neither. It appeared to me like a problem waiting to give birth. Not in my home! I sent it back. After a long conversation on the phone, I let them know. First of all, a Trane cannot be matched with anything but a Trane or it will not operate efficiently. The unit outside was a large, heavy-duty Trane, not a Payne. I sincerely thought I was being punked. After that, getting the job completed seemed to have gone downhill. After another very long wait – weeks that seemed like months. The elderly technician, (calls himself Bob) said that he would do the work for less than the other company $2900.

I had to pay approximately $965 cash in non-covered costs; permit fee, new support structure, sheet rock, Freon disposal, etc. No exceptions. I called AHW back since they sent these clowns to me and they were ‘hands off’. “Ma’am that’s their policy.� So, I paid it. We made an appointment for him to come, so I went to work, stand by. He did that I’ll-get-there-sometime-that-day type of thing again and didn’t show. The next appointment about two weeks later, he called late afternoon, he said that he wasn't coming because it was too wet outside. About a week later, he showed up without calling (while it was raining). My son (18) was at home, so when he called me, I told him to let the man in. I was desperate and we were cold. He did some work and left. He left a mess. Insulation and trash were everywhere upstairs. Mud on the carpet. I figured he did that because the boys’ rooms were a mess.

I was upset, but I guess he felt justified, so I had the boys clean his mess and their rooms. I looked at his work. It was incomplete, otherwise it looked fine to me, but I didn’t know what I was looking for. I called him and he seemed to know who I was (caller ID I guess), before I said anything. He said he'd be back tomorrow to finish. He didn’t show. And didn’t show and didn’t show. Eventually, one day he showed up like before. No appointment. He went upstairs and in the attic – back and forth. I called my son several times to check on things. Then like he came, he left. Bob called me and said someone had been upstairs messing with the duct work and that the warranty didn’t cover that. “I’ll fix it though when I come back. It got too hot up there today.� And I noticed someone made a hole in the sheetrock in the ceiling. I told him yes. That I did it when I went up there to see how bad everything was and fell, but I didn’t touch the duct work.

As a matter of fact, I fell soon as I got up there, I told him. Bob made an appointment in May to work on the duct. When he went to my house, I was at work and Junior didn’t wake up to answer the door. Bob was highly upset. I apologized and explained to him that it wasn’t on purpose and that my son was asleep. That was sometime in the spring. I hadn’t heard from Bob since. I called so many times I can’t recall. I even called the home warranty company, so they could schedule an appointment. Their advice is to call Desired Temperatures and make an appointment. I always talk to a supervisor, because the representative get rude after they realize I am not easily pacified.

The supervisors I talk to (I always have to go through the whole story again) advise me that Bob penned notes on my account that I am difficult to work with and that I refuse to make myself available for him to come and complete the work. I tried to explain that Bob is the one who is difficult. He doesn’t answer his cell phone. My family dealt with the hot Texas heat with window a/c units. They can be quite expensive to use. Well, it’s getting cold again. I finally gave in and called another a/c and heating company. The Better Business Bureau referred a reputable company. They were very helpful and courteous. I had the technicians give me an estimate to complete the work. I informed them that I had paid $2900 for a new unit and that the work was left incomplete.

They looked at everything outside, in the attic and in the second floor unit closet. He wrote me an estimate for $1500. “Ma’am you were ripped off.� I would’ve replaced both of your units – inside and out for $2900, no hidden/non-covered costs. Then he got a flash light and showed me how the unit was not properly insulated in the dark places behind the new unit. There wasn’t a drip pan. The date on the unit reflected that it sat in someone’s warehouse for at least a year. It was dated 2007. The wires were not connected at all and the piece atop the unit was missing. In the attic, (I didn’t go up there for obvious reasons) he said it was a mess and duct work was literally pulled out. It wasn’t that way when I went up there. The new technician apologized for the last guy, Bob. Then, he told me to call and give Bob a chance to make things right. “I wouldn’t pay another cent to get this work completed. You’ve already paid too much!�

So I called Bob in September and again in November, I called with call block and he answered. He pretended to be someone else each time and said that he would give the technician the message. It was clear to me that he didn’t plan on completing the work. I eventually emailed everyone that I thought could help me and the Director over San Antonio got involved. She called him and got him to agree to complete the work under one condition…..I had to pay him $235. I told her that I had already paid the non-covered costs. She began to repeat what he had told her about the expenses having had gone up. So I said, ok but how do I know that this is it? She assured me that all he wanted was $235 to replace the plenum and it’s a go. We made an appointment. She told me that if we are a no show at home, he’s going to charge me. On the morning of the appointment Monday, November 24, 2008. He called and said the precipitation was to high. (He called the supervisor handling this case that it was raining in San Antonio and he doesn’t do AC work in the rain. It wasn’t.

So, we rescheduled for the following day. (Please note that the day he finally put the new unit in my house it was raining hard. All that is left for him to do now is duct work.) Tuesday the 25th, he showed up at my house approx. 9:30 and told my sister he wanted her to sign his papers saying his work was completed. She refused and told him that she would when he was finished. Then, he told her I hope you have the check for me. She told him yes. I will give you that when you are done also. He then asked her, “you know it should be for $2035? She said $2035?! Then said ok. She then called me and told me what happened. And I told her to let him complete the work and give him what we agreed on. Fifteen minutes later, sister called me back and said he refuses to do anything until she pays him in cash. He has my number and never called me with any of this garbage! Games! He is playing games! Meanwhile, my family is cold!

2001 Kia Sportage - Unsealed 4 Wheel Drive Unit

11/13/2008 buffalo NY

I bought a 2001 Kia Sportage in the fall 2002, it had 11,000 miles on it. By December I had the vehicle in because the 4 wheel drive was broken it was repaired under warranty it broke again 2 months later. The 4 wheel drive has had to be repaired every year I have owned the car at least one sometime twice every winter I go to use it. Also the car is rear wheel drive so in buffalo weather with no 4 wheel drive you cannot drive this vehicle. I have contacted Kia motors, the service dept at West Herr Kia, the general manager of the dealership, Kia customer service and the attorney general all with 0 satisfaction, nothing. I was told by a mechanic the car was made with a unsealed 4 wheel drive unit and the salt and snow rot the parts and thats why it breaks so the 2002 model has a sealed unit. So pretty much too made for anyone who bought the Kia prior to that.

Now my vehicle is out of warranty and guess what the 4 wheel is broke again, now the dealer tells me if the parts I had replaced less than a year ago are not the parts that broke this time I have to pay for the 1500.00 repair and if I choose to not have the dealer fix it I will be charged for service call to tell me it is not the same parts.

Total bull I will never ever but another Kia again and anyone who does is crazy they are the worst company of ripoffs I have every heard of in the car business, they treat there car buyers like garbage and are only in it for the money.

Shoddy Service

11/12/2008 CA

Purchased a TV from a "bidding".com company. Received TV and it wasn't working, sent back to be repaired. Took over 2 1/2 months approx 10 phone calls, and finally had to stop payment on my credit card to get a response. I then received a replacement TV. that was worth 100.00 less than the one I bid on..

This company is one to truly stay away from unless you have lots of Advil on hand..

Never Buy A Henry Home

10/26/2008 Milton FL

Please do not purchase a Henry Home. My husband and I purchased a brand new Henry Home two years age. This was the worst decision we have ever made. When we bought our home, the neighborhood was still being developed. We were told that our home would be the smallest home in the neighborhood (1980 sq. ft.) All of the newest homes in the neighborhood range from 1200-1800 square feet. Henry Company Homes refuses to fix up the entrance to the neighborhood or maintain any of the empty lots. There is trash, building materials, toilets, and spare tires throughout the neighborhood (empty lots), which Henry Homes refuses to upkeep. All of the neighbors have begged Henry Homes to keep up the common areas of the neighborhood, but they refuse. My husband and I have personally lost $30,000 in equity in two years. The neighborhood is absolutely horrible and we will have problems ever selling this home.

In addition, our roof is leaking!!! Henry Homes refuses to fix the roof. We have mold growing in our office and the sheet rock is bowing out. We were told that our home was warrantied for 10 years. However, Henry Homes is now saying that they will not fix the roof or repair the damage. This home was built so poorly. None of the light fixtures are centered properly, the trim around the doors is uneven, and now the roof is leaking.

Please listen to me, NEVER BUY A HENRY HOME!!!!!

They Keep Braking

10/24/2008 Panama city FL

I bought a 32 inch flat screen TV and already had it replaced once. Now they say I have to pay to get it fixed. I haven't had either one for a year.

Service

10/23/2008 Bracey VA

We ordered gym equipment for our fitness center from Nordictrack website. We having been using it only for about 4 months. They broke down then we find out that we are not suppose to have them in a gym without paying additional money for warranty. When they took my order no one said it was not under warranty.

Called company Oct.14 2008 to try to get help in fixing it and they said a tech would call in 3-5 days. Called back on Oct. 23 2008 and that is when they told me about the warranty. I was told that someone would call me back in 30 mins. Guess what I am still waiting. Asked about the owner who it was and how to contact them the representative did not know. Well I guess they do not want Norditrack in our fitness center.

If anyone else has had this problem let us know.

Thanks.

Good Service

10/23/2008 Orlando FL

The Company Automotive Warranty advisors seems to get a bad wrap for the marketing they use. I think when you get that form in the mail saying your extended warranty is going to expire and you think its real, in my opinion, there is some problem with your thinking. Clearly, I knew from the 1st minute it was marketing, bad or good.

Let me tell you from MY EXPERIENCE, since I did call and buy it from that little card in the mail- They Have given me Good Service!

I recently had my car in the shop to the tune of over $1600.00 dollars and they did pay for it!!

There were some hoses and small items not covered- but I found out that the hoses did not really have to be changed(they were all still good) the repair shops add them to the bill. Unknowingly, I would have paid for them if I did not have the warranty, but I did not get them changed, because there was no need!

So take it from me and I am not usually the posting kind of person, Automotive Warranty advisors is a good company, but I see all the negative about this company and think they need a break with someone spreading the good. Feel free to respond or ask any questions!

Thanks,
Joy in Orlando, Florida
10/23/2008

Don't Buy One

10/8/2008 WA

Well I was one of the ones who was duped. We have two computers and purchased this for the computer with Windows ME operating system. Unfortunately the only system on which it works is XP. I then moved it to my other computer with XP where it functions, barely. Most of the time it is out of ink and when it is out of ink it won't work, even if the cartridge is still 3/4's full. I have been going around with Epson and finally today asked to return it. They do not accept returns for refunds, only exchanges under warranty. I tried returning it to the store where I purchased it and they will not take it back as it has been more than 14 days, I must go through Epson. Throwing away 3/4's full cartridges is a serious waste of resources in a time when we should be trying to conserve them.

My recommendation---don't purchase it. Epson has had class action suits against them for this very thing and have lost. It is just an example of a company that hasn't learned from past mistakes.

Please Do Not Give Your Money To Nationwide Home Warranty. They Are A Scam

10/7/2008 atlanta GA

This company sucks!! Its true..Please do not buy their policy!I would rate them a zero.
I wished I had read all their reviews..Before I signed up for this company last month.
Their sales representative offered me a discount for signing up & was very sweet..They were laying a trap!

My clothes washer stopped functioning 3 weeks ago.I called Nationwide they sent out a technician on the same day,who collected the $50 & never called back.

I called Nationwide several times to be told that I need maintainence records for the washer. I thought, that is insane. I asked several different of their claims staff if they had records on their washers.. They said “no� but then they don't have policys with that company. They told me I signed up with them & it was my problem.

When I proved to them that my washing machine manufacturer does not require any maintainence..I sent them several faxes & calls, but all their rude & annoying claims staff were of no help. They changed their reason now saying that my washer had spoiled too soon after my policy started, they said it was a pre exisiting condition. I don't understand why they have a waiting period of 1 month then, instead they shld have had an inspector to come & check our appliances in the beginning of the contract.

I asked them to cancel my contract..Only to find out that you are stuck with them. They do not refund any money!!

I feel so helpless…i wish some consumer organization or court of law could help put Nationwide warranty out of business & refund all the frustrated customer’s hard earned money

Guardsman Protection Plan a Fraud

9/26/2008 Santa Clarita CA

We bought a couch from a local furniture store in 2005 and we paid $139.00 for a 5 year protection plan from Guardsman which covered accidental damage. Three years later, my wife was vacuuming the window blinds above the couch when she accidentally dropped the vacuum cleaner on the couch and the beater bar burned a hole in one of cushions we put in a claim with Guardsman after sending photos and receipt copies to them they told us that because the furniture store that we bought it from was no longer in business, the warranty was no longer void. And that exclusion was in the policy that the store never gave us. Nor did Guardsman even send us that we never knew existed.

We got screwed through no fault of our own. Don’ ever buy their protection plan its may sound good, but they don’t honor their policies.

Guardsman Protection Is A Waste Of Money - Big Gimmick

9/19/2008 West Springfield MA

I purchased this protection plan from Bobs Discount Furniture. They advertise it as Goof Proof ACCIDENT protection. I was told that virtually all stains are covered - wine, nail polish, even burns and tears. Everyone has accidents. Within a week of purchase, my daughter fell over a table that had a candle on it, and hot wax hit the sofa. The only info I had on this plan was what the salesman told me, along with a pamphlet that has my receipt stapled to it. AFTER I put in a claim, I received the warranty terms from Guardsman and of course, they do not cover wax. My advice would be to set your furniture on fire first then see if they really do cover burns.

From what I have read, it seems that they will always try to deny you. Big gimmick waste of money.

No Gimmicks? Think Again

9/19/2008 Southwick MA

On Aug. 20 I helped my daughter purchase her first piece of furniture. I advised her to buy from Bobs after watching his ads and knowing that his prices were reasonable and supposedly he stands behind what he sells.

She chose a sectional. First of all, the only color in stock was off white. To get any color would have been a 6-8 week wait. Since she had no furniture, that was not an option. We were told by the salesman not to worry, if we purchased the goof proof plan it would cover any stains we could not get out, yes, even nail polish and even a tear or a burn was covered. 5 days after receiving the furniture, my daughter tripped over a table and the candle she had just blown out fell onto the sectional.

We called to put in a claim. The procedure, we found out, was that we had to mail the claim and specifically diagram where and what the stain was. After they received it, they still were not satisfied with the diagram and requested more info. About a week after that, I received a contract in the mail from Guardsman (NOT BOBS) showing the terms of this $99 plan. They now inform me too bad, they don't cover wax. WHAT??? They cover burns and tears but not wax? Shouldn't they have given me this info WHEN I BOUGHT THE PLAN, instead of waiting weeks afterward to send me this info? ESPECIALLY AFTER I HAD PUT IN THE CLAIM!!! Of course I had no luck customer service at Guardsman, so I called Bobs.

Apparently, this is not their company, so Bobs has no say in what Guardsman chooses to cover. WAIT. . . didn't they sell me the plan? So, after no luck with customer service, I ask to speak directly to Bob. Of course, he does not take phone calls. I swear I saw him on a commercial telling me not to buy Sealy or Serta because who would I call if there was a problem, the president of Sealy or Serta?

Well, it looks like the president of Bobs is just as absent. The part of the sectional that was damaged was the armless loveseat, a $210 piece. I even offered to compromise, I could turn over the cushions that were damaged on the back of the piece, but not the seat cushions. All I needed was new covers for the seat cushions. Well, they told me they could sell them to me for $100 for two of them. What a rip-off, the whole unit is only $210 and they want $100 for two seat covers? Give me a break. You get what you pay for - apparently the protection plan is just as cheap as the furniture.

Doesn't Stand By There Product

9/16/2008 South Hadley MA

Chap de Laine`s furniture store doesn't stand by there product, along with a 100% salesman`s commission they will sell you anything and will not call you back when you have a problem.

Deceitful

9/15/2008 West Columbia SC

A Warning for everyone. If you ever receive an ad in the mail for Totalprotect (Cross Country) home warranty service, trash it, it is not worth the paper it's written on. It's been four weeks and I am still trying to get my claim settled. My A/C is broken, and I live in the South, these people are lying crooks that have no mercy.

Your claim is being reviewed, can I put you on hold... The parts are being ordered... Purchasing is still processing your claim, yada, yada, yada. Lying Dogs are what they are.

If you are unfortunate enough to have bought this product get rid of it fast!

Nordyne Will Defraud You With Maytag Product

9/15/2008 San Diego CA

If you buy any Nordyne product, even if it carries major brand name such as Maytag, you are on your own. Maytag will not admit you have a Maytag product, Nordyne will not reimburse your warranty service. This wolf pack will work hard to trick you into purchasing their products with all the empty promises, then play deadbeat when you need warranty service.

-Haibo

How To Beat Home Warranty Companies At Their Own Game

9/11/2008

I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with everyone you know.

I’m an attorney and after having a problem with my home warranty company, American Home Shield, I decided to investigate whether other homeowners had experienced the same or a similar problem. What I found were web sites devoted to consumer complaints on which numerous homeowners had recounted incidents of fraud, deception, and rip-offs by their home warranty company. I also found a blog written by a former American Home Shield employee and another written by a former plumber for a home warranty company. Both recounted situations that would not pass the “smell test� in a court of law.

I also investigated lawsuits that had been filed against American Home Shield in Georgia, which is where I live. I found about 15 cases. The majority of cases had been filed in small claims court. As I reviewed the cases, I discovered that none of the cases had been litigated. In every instance, the case had been settled to the Plaintiff’s satisfaction although the details of each settlement were not part of the case file. With the knowledge that all cases had been settled to the homeowners’ satisfaction, I realized that American Home Shield would settle with an aggrieved homeowner before allowing a case to go to trial. My conclusion is that the only thing aggrieved homeowners need to do to beat home warranty companies at their own game is to file suit. The last thing American Home Shield wants to do is litigate a homeowner’s claim and the reasons are obvious to me.

The most obvious reason American Home Shield would not want to litigate a claim is that in most instances, the cost to American Home Shield to settle a claim would be less than the cost to litigate. The average amount of a claim in the cases I found was $3,800.00. Two were for less than $1,000.00 and only one was for more than $10,000.00. I’m sure far more than the 15 homeowners who have filed lawsuits in Georgia have had their claims denied. American Home Shield wins when a claim is denied and the homeowner does not sue, which is exactly what American Home Shield is counting on homeowners not doing.

Another reason American Home Shield does not want to litigate is because the company does not want to have to defend its craftily drafted contract or its questionable business practices, which is exactly what it would have to do if a case went to trial. American Home Shield also does not want such information to become public knowledge, which is also likely to happen. Additionally, a judge or a jury would also be hard pressed to return a verdict favorable to a company that engages in questionable business practices.


The final reason American Home Shield does not want to litigate is because a lawsuit actually places American Home Shield in a precarious situation. American Home Shield would have a difficult time defending any claim by a homeowner because the company has no first hand knowledge about the claim; it would need the testimony of the service contractor who, for its own reasons, may be less than eager to testify. The only knowledge American Home Shield has is what the company has been told by the service contractor. And any testimony from American Home Shield about what it was told by the service contractor is hearsay and not admissible in court.

To defend a claim, American Home Shield would need to subpoena the service contractor who actually made the diagnosis to testify about the claim. If the homeowner has done his/her homework, he/she would subpoena witnesses who could dispute the witnesses for American Home Shield. The homeowner should subpoena one or more service companies who had been called either for a second opinion or to make the actual repairs to dispute the testimony of the American Home Shield service contractor. The homeowner might also consider locating one or more other aggrieved homeowners to testify about their problem with American Home Shield. Another good witnesses for the homeowner to subpoena would be a former service contractor for the home warranty company or a former employee of a service contractor.

Since American Home Shield has at least three significant reasons why it does not want to litigate, the best and easiest way an aggrieved homeowner can beat American Home Shield at their own game (and most likely any other home warranty company) is to file suit. The one thing for an aggrieved homeowner to keep in mind is that if he/she does not sue, the home warranty company will win. But if he/she sues, the homeowner will most likely win. And that is how an aggrieved homeowner can beat American Home Shield at their own game.

My advice to aggrieved homeowners is not to stress over a denied claim, the denial of a situation as an emergency, repeated “band-aid repairs,� or a delay in authorization or in the repair of an item. I would also advise a homeowner not to waste time arguing with American Home Shield but to set a reasonable deadline for the appropriate action. Upon expiration of the deadline without receiving satisfaction from American Home Shield, the homeowner should then proceed as if they did not have a home warranty and then sue American Home Shield for reimbursement. The homeowner should also remember to document every action or inaction by both himself/herself and American Home Shield. Although the disadvantage to the homeowner is initially having to pay for the repairs, the advantage is that the homeowner can choose the service contractor and the brands and quality of products. I won’t guarantee all aggrieved homeowners will prevail every time but I have good reason to believe most aggrieved homeowners will prevail the majority of time.

For aggrieved homeowners whose claims were denied at sometime in the past, you may still be able to sue for reimbursement. To make that determination, the homeowner needs to research the statute of limitation for suing on a contract in their state. In any event, a homeowner should be safe filing suit for a claim that was denied during the past twelve (12) months.

Within the next six months, instead of reading homeowner’s stories about being scammed and ripped off by their home warranty company, I want to read stories about how homeowners turned the tables and beat their home warranty company at their own game.

[solicitation snip]

Good luck.

Got scammed by Spas Plus

9/11/2008 Portage MI

Warning, Do not buy a hot tub from Spas Plus. I paid over $9000 for a hot tub 2 years ago. For the last year I have been trying to get it fixed as the shell of it has bubbled up and cracked. The owner (Joe) took several months to get back to me and when he did it is all by email. Anytime I call he is not available. His solution, for me to pay minimum of $1500 to have it shipped to the manufacturer and then won't guarantee when I will get it back or if they will fix it.

Of course I won't know the actual shipping costs until it is all done. Hmmmmm then they can hold my hot tub hostage I suppose. The employees tell you just what you want to hear. But their employer tells a different story. I just talked to one and he said well we can't expect the cost to fall on our customer if something goes wrong.

He thought he was talking to a potential customer NOT a prior digrunted one. I thought that was quite interesting.

Superior Walls Warranty

9/5/2008 Westminster SC

I used Superior Walls for my new home less than two years ago. During a rain storm two weeks ago, my basement leaked in water and mud. I called Superior Walls for relief and they came out and looked at the walls and basement. They determined that the water and mud came up under the walls, not through the walls. Their design is to put the walls on a footing of stone and not cement. Of course the water did not come through a cement wall but around the wall. They only warranty if the wall lets the water through.

The fact that it came through the footing (which is per their design) is not covered. I would never use this product again.

Do Not Purchase Sam's Extended Warranties

9/2/2008 Albuquerque NM

Sam's warranty will not give you the same service as the manufacturer from experiences you should not buy electronics from Sam's you can get LEMONS. My HP TV has been repaired three time from HP Service Dept. My extended warranty is with Sam's they will not repair or replace TV. Knowing this now I would extended the warranty with HP not Sam's. When sold TV was told if we can't fix it we will replace it. The reality is they can fix it and won't.

Who would buy a warranty and still have to spend money out of pocket to keep it running. The place of purchase Sam's model HP "buyers beware".

You Get What You Pay For

8/29/2008 Galena IL

I'm a real believer in vehicle service contracts. I bought a contract on my mail Jeep from Postalpete and am I glad I did. I had a A/C problem and it was handled perfectly, paid immediately and my service center said it was the best company they've dealt with. The secret to success in service contracts is to buy the best coverages they offer. If you investigate service contract complaints, I'll wager the complainant purchased a middle of the line contract with a lot of exclusions.

Postalpete told me he will only sell the top of the line policy because he knows there will be no disappointments when it comes to a claim.

Mohawk Voids Warranty If You Us A Dyson Sweeper

8/22/2008

I purchase Mohawk carpet for my house. When sweeping with a Dyson Animal it pulled a runner in the carpet. The Carpet store did fix it the first time. Sweeping and happened a second time. Ask for the carpet to be replaced by the store and they contacted Mohawk. An inspector looked at the carpet and ask what sweeper we were using and we said Dyson. I appears that was enough we got notice a week later that it was the sweep causing the damage. Of course the carpet manufacture is not responsible for damage by the sweeper and Dyson is not responsible for damage to the carpet by the sweeper. I see on the internet that others have received the same answer. When on the internet contacted Dyson they were not responsible for damage to the carpet. The store recommended the carpet highly and never heard that you could not use a Dyson sweeper.

Still waiting on the carpet store to decide if they are going to do anything and have yet to contact Dyson.

In response to the person who thinks Dyson's are to expensive what your sale adds. You can get the very reasonable.

Mohawk suggest a beater bar for the carpet. They say the Dyson' brushed are two stiff.

Here is another post on Dyson. Suggest searching for Dyson.
http://www.merchantcircle.com/blogs/CA-Rohnert-Park

Here is a link to the Carpet and Rug Institute. They list suggest vacuum cleaners.
http://www.carpet-rug.org

Not Honoring Warranty

8/21/2008 Blue Ridge GA

The lens quit extending on my camera that is only 8 months old. It has a 1 year warranty, so I returned it Casio for repair. I receive an estimate for $119.00 plus shipping & handling to repair this camera that is supposed to be under warranty. They state that the camera had 2 dents and a broken lens and that because of the damage, it will not be covered under warranty. The camera was not damaged, had no dents and the lens was not broken, it just stopped opening. Casio did offer to sell me a "reconditioned" camera to replace mine at a cost of guess what - $119.00 plus shipping & handling.

Quite a coincidence isn't it? I wonder if I order it, would I get my camera back as the "reconditioned" camera! I am not at all impressed with Casio's warranty service!

Fedders 5 Year Warranty

8/12/2008 brooklyn NY

Fedders refuses to fix Fedders products. I purchased a 18,000 BTU air conditioner on 5/14/06. The store had to replace it once with a new one because they installed it incorrectly. The second one was installed properly. A short time after that it needed service so it was fixed under the warranty. I recently needed service so I called the service company to find out it was no longer covered. You see the reason I got a Fedders at this time was it was the only company to offer a full 5 year parts and labor warranty. Great don't have to worry for five years. Well since they filed chapter 11 and was sold to another company. Fedders company refuses to honor warranty.

HMS Home Warranty is a Dud

8/9/2008 Silver Spring MD

As a single mother of one, I was elated to purchase my first home this past May. That pivotal moment in my life was quickly shattered after dealing with the never ending claims process with HMS. The home in which I purchased was older, modest, and had an abundance of charm. Due to the age of the home and appliances, it was highly suggested that I invest in a home warranty thru HMS. After reviewing the company’s website and speaking the family members and friends whom at some point in time were prior policy holders, I concluded to go forward with purchasing a policy to cover future problems. I felt an assurance that if anything went wrong with the home that the problems would be corrected expeditiously and in a reasonable amount of time. This assurance was put to the test when my washing machine, dryer, and dishwasher all decease to work June 6, 2008. I contacted the 24 hour HMS customer service number provided in my contract that evening to file a claim. After speaking with a customer service agent, I was given a claim number (5656005-100) and the name of the company I needed to contact to schedule a service appointment.

On June 8, 2008 a call was placed to the Appliance Repair Service Company and an appointment was schedule for June 13, 2008 between the hours of 8 -12 am. Once the appointment was scheduled, the representative from the repair company indicated that I will be contacted the day before to confirm the appointment date and time. The day the appointment was to be confirmed, I had not heard from them and placed a follow up call. It was at this time I was informed that HMS had not faxed over the work order as promised and they had no record of me ever placing a call to the company. I recalled the HMS customer service department requesting the work order be faxed again to the repair company. Consequently, due to the availability in the repair company’s schedule, I was given a later service time between the hours of 10 -2 pm. I indicated to the individual at the repair company that the technician needed to be at my home no later that 2 pm for I had a meeting across town a half an hour later.

In addition, I conveyed that if the technician frayed from that scheduled time to please contact me so that other arrangements could be made. As the appointment time drew close to 1 pm, I contacted the repair company to find out the technicians whereabouts. I was told that the technician was running behind and would not be able to reach my home until after 3 pm. At that point, I expressed my discontent and asked if a technician could be able to come after the conclusion of my meeting. The individual stated that I should contact them when I was in route home. Following their instructions, I placed a about 4:30 pm and they stating that someone would meet me there. As the close of the business day drew near, I made numerous unsuccessful attempts to contact the repair company inquiring about the technician. During my final attempt I was able to reach someone and was told a technician would be there in less than thirty minutes. The technician arrived and asked to be directed to the appliances in question. In total he spent less than fifteen minutes evaluating all the appliances. Moreover, during that time frame he taunted me for purchasing a home with older appliances all the while on his cell phone. Clearly this gentleman did not attend customer service 101. After completing the work order form, he concluded that the washing machines transmission was irreconcilably broken and that I should place newspapers around it so that the transmission fluid and oil would not continue to leak across my laundry room floor. Furthermore, he stated that the problems with the dryer and dishwasher were a figment of my imagination and that all will be well in the morning. I paid my one hundred dollar deductable and he quickly rushed to the front door (while still on the cell phone). He proclaimed that he would submit my work order that night and HMS claims office would contact me in several days to replace the machine. Finally, a reprieve from the days scheduling mishaps.

A week went by and I had not heard from the HMS claims office. I contacted the HMS customer service department to find out the status of my claim. It was to my surprise that not only did they not have a record of my work order being submitted, but they had no record of me ever calling in a claim despite having a valid claim number. The customer service agent researched my situation and opened a new claim which was to include my previous claim number as future reference. Another week went by and still no word from the claims office. The following week I placed daily calls inquiring about my status. During each of my multitude of calls, no one could fin my claim nor find a work order. The experience had now become overwhelming and I asked to speak to a supervisor. Each time I was told a supervisor was unavailable and was instructed to leave a number so that I can be contacted. Consequently, no one returned my phone calls. Ironically, after nearly a month without a washing machine I received a call from someone in the claims office requesting the washing machines identification numbers.

I was told that I would be contacted shortly with repair or replacement options. It wasn’t until July 13th, that I was contacted by the claims office with a resolution. I was informed of two options, either taking that machine that was “comparable� to my circa 1980’s machine or take the three hundred and fifty dollar pay out to find my own. The individual provided me the model number and referred me to the Sears website for detailed specifications. In stead I drove my local Sears to evaluate the machine for websites can be misleading. When I found the machine HMS offered, I discover that the washing capacity was smaller than my previous model and not energy efficient. Moreover, the non-sale price quoted was approximately one hundred dollars less than the pay out offer. I was floored. The same sentiment I felt after the repairman’s departure I felt at that moment; belittlement, bamboozled and in sheer utter disbelief. As I stood and stared at the machine, I questioned the ethics of the company had I gotten myself involved in? I returned home and started off in the routine I have been doing for over a month; dragging a host of trash bags full of dirty clothes’ out of my first home, to the laundry mat down the street and spending the last few dollars I had to clean my families clothes. This in the middle of what most people are considering a recession. I had enough. HMS’s customer commitment pledge, “Feel safe, secure and comfortable with the trusted name in home warranty and E&O insurance. Your peace of mind is a call or click away� is no longer identifiable.


Shortly thereafter, I contacted the customer service office requesting to speak with the claims department to see why I was offered a smaller and non-energy efficient machine. Like each time before, I received what I have now dubbed, “The HMS Two Step�. Trying to escalate a call to the claims department seemed harder than comprehending a NFL playbook. It wasn’t until July 17th that I finally broke thru the interference. I posed my concerns to the supervisor and he indicated that the machine I was offered was “comparable� to what I currently had and that the price difference was due to their discount with various service providers. It was if he equated my washing machine to a Roman chariot and what they were offering was a high end luxury sports car. Moreover, I questioned how long it would take to receive the pay out check should I choose to accept the offer. Surprisingly, he indicated that HMS does not directly give the home owner the money, but the check was to be written to the company in which the item would be purchased (i.e. Home Depot, Sear, Lowes, etc). Obviously HMS has less confidence that a home owner to be responsible enough to purchase a machine without the assistance or a third party than the are asking of the home owner to have patience in their Draconian processes. Furthermore, he stated that checks are only issued in the claims office on Wednesdays and mailed to the designated company the following Friday. If I decided to use the method it could take upwards to two to three weeks for a machine to be delivered. In the eleventh hour, he offered a program that would allow me to upgrade to a machine of my choice and the cost difference would be at my expense. I provided him three baseline energy efficient machines that I felt were in “comparable� size. It was stated that he would expedite the information to the research department and would call me with a resolution with in twenty-four to forty-eight hours. Despite hear that resolution time frame dozens of times over the past month or so, my confidence was somewhat reassured. For this ongoing situation was in the capable hands of the company’s supervisor and not the ground level customer service agent.

As of today’s date, I have not been contacted by anyone representing the HMS customer service or claims office. Furthermore, I have spent approximately the same amount of money in which I was offered for a “comparable� machine in fees at the laundry mat over the past two months. NO ONE SHOULD HAVE TO EXPERIENCE THIS FORM OF CONSUMER ABUSE!

Unsolicited Phone Calls

8/8/2008 LAkewood CO

We get daily unsolicited calls for car warranty at our business. It is a Quiznos and comes during our lunch rush. We would like to see them stopped.

RCA/Thomson Inc. Complaint Model 20F424T

8/7/2008

I purchased a RCA TV, Model 20F424T, on Feb, 2008. By July 2008 it just stopped working, the power won't come on. I was told that they would replace the unit for an exchange fee of $74.00. This is half of the original purchase price of $149.96 plus tax. I did not get resolution via RCA/Thomson Inc. customer service center or email. They were of no help. I strongly advise everyone - don't ever, ever buy an RCA product.

RCA is Terrible! They need to recall this product.

Service Department

8/2/2008 MANASSAS VA

Took this 2004 Original Owner Rio to the Service Manager Mary for a steering wheel too difficult to turn. Mary explained on the phone prior to bringing the car that there was a way to "lubricate the steering linkages". I told the front desk clerk not to look at the car if this steering problem is not covered under warranty or it will cost money.

Two days later, the clerk called me said they charged $90 diagnostic fee for this hard steering issue that is an item listed on this 2004 Rio Original Owner Waranty book yet the Service Dept. Manager Mary charged for diagnotic fee. When I explained to her that steering mechansim is part of the "Bumber-to-Bumber" 5 years warranty and it is writing in the KIA Warranty Book that camw with this car back in 2004 so no diagnostic fee should be assessed, she asked, who will pay for her technicians' time then!!!

Manassas of Virginia KIA Service Dept-- TOTAL CUSTOMER FRAUD AND RIPOFF!!! NEW KIA CARS CONSUMERS: PLEASE, PLEASE BE ALERTED NOT TO BUY ANY NEW OR USED KIA. READ THE CONSUMER REVIEWS 20 PAGES FOUND ONLINE ON MY3CENTS.COM THAT DISCUSS HOW KIA WILL NOT EXECUTE THEIR PROMISED 5 YEARS ORIGINAL OWNER WARRANTY ADVERTISED IN THE KIA WARRANTY BOOK. BY THE WAY, MY RIO HAS 27,000 MILES ON ITS ODOMETER AND WAS BOUGHT MAY 2004 SO IT IS UNDER THE 5 YEARS B-T-B WARRANTY BUT KIA CARED ABOUT COLLECTING THE $90 UNJUSTIFIED DIAGNOSTIC FEE MORE THAN WINNING A POTENTIALLY LOYAL CUSTOMER WHO WAS GOING TO BUY ANOTHER KIA-- SHAME ON YOU MANASSAS OF VRIGINA KIA!!!

Stay Away from Total Protect Home Warranty (also known as Homesure of America Inc)

8/1/2008 Frisco TX

This is the worst company I have had to deal with ever !!! I am a mortgage customer of Countrywide and in 2006 they offered Total Protect to me as a Home Warranty service - and since it offered an easy monthly deduction along with my mortgage payment, I signed up.

My front-loading washer broke down in early July 2008. I called Total Protect on July 9, and logged a claim. They assigned a contractor - Authorized Service Center (Garland, TX) to service my claim. STAY AWAY FROM AUTHORIZED SERVICE CENTER TOO...

On July 10, ASC sent a tech who pronouced the master control board in the washer defective, said they would order the part and be back. After a few follow up calls, the tech returned on July 17, popped in the replacement board and the washer would not work. He then said that Kenmores were not great - and I should have bough a Maytag and also said he had to program the board - however he did not know how to - coz there were too many models" and said he'd be back the next day to call the manufacturer and program the board.

The next day (Fri) he never showed up and after several calls to ASC they informed me they'd be back on Monday. The following Monday (7/21) when I called ASC - they informed me that I had to call Total Protect to send them a "recall" order - since they had FIXED the machine and it failed. In spite of my several attempts to explain that the washer had not been fixed ASC was adamant that since they put in a part the machine was fixed regardless of whether it worked or not !!! Even though I was incredulous I had no choice but to call Total protect. They promised to send the paperwork in a few minutes. When I called ASC for a service appoitment the next day (7/22) they claimed that they had not received the order. So for the next 3 days Tues, Wed, & Thu I kept calling ASC and Total Protect until they both relented and sent the tech out to my house on Friday - 7/25.

The tech came in called the manufacturer and was still unable to get the washer working. Apparently the manufacturer told him it might not be the board, it could be something else and asked him to check the door latch. Now the tech appeared totally clueless and asked me to sign something, which I refused to. I called up ASC's office manager who basically threatened me - "Do you want the tech to leave or for us to complete your work?" I told them that I obviously wanted the washer to be fixed. In any case the tech left and till this day (8/1) he has not come back.

After that I called Total Protect on 7/25, 7/28, 7/29 and 7/30. They stalled in connecting me to supervisors and when the supervisors stalled - I ask to speak to someone higher. They gave me the name of a director - with an email and fax #. I have written a 5 page letter to him outlining what's happened on 7/30 and emailed and faxed it - however there is no response or even acknowledgement of my complaint.

The crux of the issue is this: Total Protect is supposed to pay me $500 towards the purchase of a new washer when they deem it unfixable. The supervisor that last spoke to me on July 30 told me that they would pay me $300 - because they had paid $200 to ASC for fixing my washer. I debated with him that they had not fixed anything, and that my washer still does not work. I told him that in addition they had also "run" away with my $60 deductible, and that ASC should not get a dime. He kept sounding like a broken record and told me that I have to option to either take the $300 or they could send another tech from another company - and he would assess it and we could go from there. I was also told that the service call for the new tech + any parts and labor would be subject to the remaining $300 cap and if they could not get it done - basically I get nothing. Also Total Protect would not commit to a timeline. I found this proposition ludicrous, and then wrote to this supposed Director - and I am yet to hear from him.

I have since purchased a new washer and am fighting my case to get at least $500 - my original front loading washer cost a lot more... I also am writing to Countrywide asking them to back up their promotion of Total Protect, and if there is no response from any of these guys - will complain to BBB and also will join any class action suit against Total Protect / Homesure of America Inc.

BTW I tried calling their membership services today and they sympathetically gave me a fax number to refax my letter to their director - and guess what ??? That number does not exist. Also my email to their director has come back as undeliverable - and thet my mail system would try for another 2 days !!! All this reeks of TOTAL FRAUD. These guys must be put behind bars for misrepresenting and cheating unsuspecting customers.

Buyers Beware !!!

Poor Service

8/1/2008 Liverpool NY

On 7/18/08 I took my car to Bresee's to have them replace a warped front brake rotor. It ended up I had to pay what they called an inspection fee for the brakes. They told me they would have to do a complete brake job that there was corrosion, the calipers were seized,& the brake pads were worn at an angle. I said no to a brake job. I went home & pulled the wheel's off myself & found no corrosion the caliper's weren't seized & there is nothing wrong with the brake pads. Upon further looking I could see that they had only taken 1 of the slider bolts out of the rear caliper. So that they couldn't tell if the caliper was frozen or not. There is a whole lot more discrepancies I found with their diagnosis.

But I'm not going into them here. I ended up having to pay $30.00 For nothing. Needles to say Bresee will never sell me another new car.

Spyware Doctor And PCTools

7/27/2008

They overcharged me for the product. They guarantee a refund in the first 30 days. I have to wait at least 10 to get it. Spyware Doctor, I found, is junk. It bogs down my computer. I don't know how they get the good reviews, most of their software is mediocre at best.

There are better software companies, and don't make the same mistake I did: Don't impulse buy. TRY it out for the trial period!!

Phoenix American, Warranty Experts and Boerne RV bait and switch

7/22/2008 San Antoino TX

Phoenix American, Warranty Experts and Boerne RV bait and switch

I recently had my MH in and was told that the turbo tuner needed to be replaced and that the extended warranty company Phoenix American would not cover it because the turbo is a Banks system and was not installed at the factory.

In December of 2006 I contacted Warranty Experts off of their website requesting information on their Motor home Warranty offers. I received the email dated the 8th. I spoke with Jason about their products and then compared it to other products. I discussed it again with some changes and received the email dated the 11th. I gave Jason my Credit card information and paid for the no deductable plan and a week later received the paperwork in the mail.

Interesting the paperwork had the Dealer listed

Boerne RV
32990 IH 10 West (C)
Boerne, TX 78006
(830) 816-3883
www.Boernerv.com
Owned by Ron and Deborah


I assume that warrantyexperts.com was a part of Boerne RV. I recently spoke with Deborah and Ron. When I spoke with Deborah she appeared to be offended that I called and in my opinion was not very nice to me. When I told her that I was calling to discuss the policy that they sold me she told me that they had noting to do with it and hung up on me. I faxed and email a demand letter to them and Ron called me and told me that he only agreed to be a listed as a repair facility for the policy that the dealer information was a type o. The paperwork that I have has a dealer rep signature and Ron told me that he did not authorize anyone to sign on his behalf.

He gave me [name removed] information and told me that he owned warrantyexperts.com. I left a message for David and sent him and Jason an email.

David sent this email to me:

I am contacting you about your rude and threatening manor to which you have been treating Debbie and Jason because of your issues with Phoenix American and their Warranty Contract that you signed dated 12-19-06.

You signed a Phoenix American Warranty Contract that clearly states the "PARTIES TO THE CONTRACT" which are you and Phoenix American.

Let me say that not only is Boerne RV NOT a party to the contract, you didn't even pay them, nor did Boerne RV accept any money from you, for the Warranty Contract in question. So you can stop threatening them NOW. You have no grounds.

Above you signature on the Phoenix American Warranty Contract dated 12-19-06, it specifically states the PARTIES TO THE CONTRACT. I would advise you to seek legal advice if you are unhappy with Phoenix American and their Warranty Service Contract. Feel free to have your Attorney contact me as I believe he will be competent enough to read and understand the PARTIES involved with a simple Warranty Contract that you signed.

Our company WILL NOT have any further correspondence with you concerning your issues Phoenix American so please do not contact Debbie or Jason again.



MotorhomeByTel, Inc.


I believe that David is missing a few points here or hoping that my lawyer and I miss a few. While I do have a conflict with Phoniex American, I also have one with Boerne RV and Warranty experts (which is owned by MotorhomeByTel). The Dealer is listed as Boerne RV and Warranty Experts is the agent and negotiated the agreement and present me the coverage.

Jason in no certain terms told me that Our Used Motor Home warranty coverage is an exclusionary policy under which, Every component on your Motor Home is Covered (whether you have it on your vehicle now or you install it later) except what is listed in the "What is not Covered" Section listed below.

The paper work that I recently reviewed states that aftermarket accessories are covered if the are installed by the manufacture. The system was installed by Holiday Rambler when it was new. Aftermarket by definition is after the sale…

I addressed this with my lawyers and I was informed that in their opinion, I have two causes of action. One falls under contract law and one falls under the Texas Deceptive Trades Practice Act www.jtexconsumerlaw.com/V8N2pdf/V8N2deceptive.pdf

Because what was marketed to me is in the email is being denied now. I researched and compared what was outlined in the email sent to me by Warranty Experts against other products and agreed to purchase the product outlined in the email. I would not have purchased it but for the email. Interestingly I have been told that it is possible to bring a class action suit under the TDTPA in addition to a breech of contract claim.

If you have had a similar experience with Warranty experts, Phoenix American and or Boerne RV then please use the contact me button on the right to send me your story. If we are unable to come to an amicable resolution we will be proceeding with a Deceptive Trade Practice and breech of contract claim in Texas against all of the named parties.

________________________________________
From: Warranty Experts [mailto:WarrantyExperts23@msn.com]
Sent: Monday, December 11, 2006 4:01 PM
To: REMOVED
Subject: 2003 HOLIDAY RAMBLER ENDEAVOR WARRANTY QUOTE

Hello: REMOVED

Thank you for your recent visit to our site at www.WarrantyExperts.com and for your warranty request. I am emailing you the warranty quote and coverage for your 2003 Holiday Rambler Endeavor Motorhome. This policy will cover all of your mechanical, appliances, plumbing and electrical components for the coach and chassis including Seals & Gaskets also normal Wear & Tear coverage. It will pay for 100% parts and labor.

The Insurer has a TOLL FREE number for claims. They pay their claims to any Dealer or Licensed repair facility by Corporate Credit Card or with a Purchase Order, anywhere you may have a breakdown in the United States and Canada. This means no out of pocket expense on your part except the deductible.

The Supreme coverage to include 100% Parts and Labor would be as follows: Engine, Transmission, Drive Axle, Front and Rear Suspension, Steering, Air Conditioning, Brakes, Electrical, Electronic, Heating/Cooling Systems, Fuel Delivery System, Chassis Frame, Power Step, Slide-out, Hot Water Heater, Waste System, Fresh Water System, Central/Roof Air Conditioning, Range, Oven, Microwave, LP Gas/Propane System, Heating System, Refrigerator, Auxiliary Power Plant/Generator also Seals & Gaskets. The Supreme warranty even includes Deluxe/Hi-Tech Component Coverage (Rear Monitor System, Ice Maker, Trash Compactor, Central Vacuum cleaner, Washer/Dryer, Dishwasher, Freezer, Computer dash printed circuit boards, All A-V Components including TV's, VCR, DVD, Satellite System, Stereo System, Power Seat Computer) and much more.

Used Motor Home (Exclusionary Coverage) - Our Used Motor Home warranty coverage is an exclusionary policy under which, Every component on your Motor Home is Covered (whether you have it on your vehicle now or you install it later) except what is listed in the "What is not Covered" Section listed below.
What Is Not Covered

The following parts are not covered: paint, carpeting, trim, moldings, lenses, bright metal, body panels, caulking, grouting, delaminating or discoloring, ornamentation, canvas vinyl or fabric upholstery, walls, wood, panels, glass, tires and wheels, bumpers, metal supports, body adjustments, fiberglass top, weather strips and weather stripping, rust or corrosion, hubcaps, physical damage, rubber hoses, light bulbs and headlights, air bag/supplemental restraint system any repositioning refitting or realigning. All maintenance service and items such as: wiper blades, shock absorbers, alignments, wheel balances, engine tune-ups, spark plugs, brake pads, brake linings and shoes, filters, lubricants, coolants, belts and hoses, plug wires, distributor cap and rotor, battery and battery cable(s), manual/hydraulic clutch assembly, normal fluid/oil lubricant seepage, service adjustments and cleaning, body adjustments, exhaust system (excluding exhaust manifolds), retrofits or replacements of any components caused by or due to compliance with law or legislation including the 1990 clean air act, including emission control equipment and sensor(s).
The policy also includes - 24 Hour Roadside Assistance: $150.00 per occurrence, to include Towing and Wrecker service, Flat Tire Change, Emergency Fuel/Fluid Delivery, Battery Jump/Boost Service, Lost Key/Lockout Service. Rental Car - $50.00 per day, Trip Interruption - $100.00 per day (which pays for Hotel & Meals in the event of a breakdown) are included. Food Spoilage - Food and beverage spoilage is reimbursed up to $75.00 per occurrence. The warranty is also Transferable to the next private purchaser. Renewable: The warranty policy can be renewed for as long as you own the RV.

Your Supreme warranty prices are as follows:
$100.00 Deductible (Deductible is per visit not per item).

3 Years/30,000 Miles $2,606.00
4 Years/45,000 Miles $2,914.00
5 Years/50,000 Miles $3,755.00

The Policy year term starts on the contract purchase date (not the in-service date) and mileage is in addition to current mileage.

Please note: This policy includes Seals and Gaskets also normal Wear & Tear coverage. Wear & Tear coverage, covers parts and other mechanical parts that have worn out. Most warranty companies Do Not Cover normal Wear & Tear including Good Sam's csp warranty, AGW and Ford's Easy Care plan, just to name a few. (The price is for the full term and is not a yearly amount). This quote is good for 15 days.

Money Back Guarantee - If you have no claims of any kind before the full term agreement expires, We will refund the full purchase price of the extended service contract.

If you have any questions or would like to purchase the warranty policy, please email me at Jason@WarrantyExperts.com or call me Toll Free 1-877-673-1880 Ext 103.

Thank you,
Jason



Tire and Wheel Guarantee


1. 24-hour roadside service for tire emergencies 7 days a week, 365 days a year.
2. Flat tire repair or full replacement when tire is un-repairable and/or the wheel is damaged so it is unable to seal with the tire.
3. Coverage includes the cost to repair or replace the tire and/or wheel, mounting, valve stems, balancing, taxes, and customary labor charges.
4. Contract covers the towing or towed vehicle at no extra charge.
*Transfer Option: This tire & wheel guarantee can be transferred to a new owner.
Tire Guard

$0 Deductible
7 Years $449.00



________________________________________
From: Warranty Experts [mailto:WarrantyExperts23@msn.com]
Sent: Friday, December 08, 2006 8:47 AM
To: ME REMOVED
Subject: 2003 HOLIDAY RAMBLER ENDEAVOR WARRANTY QUOTE

Hello: REMOVE

Thank you for your recent visit to our site at www.WarrantyExperts.com and for your warranty request. I am emailing you the warranty quote and coverage for your 2003 Holiday Rambler Endeavor Motorhome. This policy will cover all of your mechanical, appliances, plumbing and electrical components for the coach and chassis including Seals & Gaskets also normal Wear & Tear coverage. It will pay for parts and labor.

The warranty plan is the "Platinum". The Insurer has a TOLL FREE number for claims. They pay their claims to any Dealer or Licensed repair facility by Corporate Credit Card or with a Purchase Order, anywhere you may have a breakdown in the United States and Canada. This means no out of pocket expense on your part except the deductible. The Platinum Warranty is available with a $100.00 deductible which could save you hundreds of dollars over the term of the contract compared to a $200.00 deductible.

The Platinum coverage to include 100% Parts and Labor would be as follows: Engine, Transmission, Drive Axle, Front and Rear Suspension, Steering, Air Conditioning, Brakes, Electrical, Electronic, Heating/Cooling Systems, Fuel Delivery System, Chassis Frame, Slide-out, Power Step, Hot Water Heater, Waste System, Fresh Water System, Central/Roof Air Conditioning, Range, Oven, Microwave, LP Gas/Propane System, Heating System, Refrigerator, Auxiliary Power Plant/Generator also Seals & Gaskets. The Platinum warranty even includes Deluxe/Hi-Tech Component Coverage (Rear Monitor System, Ice Maker, Trash Compactor, Central Vacuum cleaner, Washer/Dryer, Dishwasher, Freezer, Computer dash printed circuit boards and Power Seat Computer) , Fittings & Connections, Gauges & Switches and much much more, Every component on your Motor Home is Covered (whether you have it on your vehicle now or you install it later) except what is listed in the "What is not Covered" Section listed below.

Used Motor Home (Exclusionary Coverage) - Our used Motor Home warranty coverage is an exclusionary policy under which, Every component on your Motor Home is Covered (whether you have it on your vehicle now or you install it later) except what is listed in the "What is not Covered" Section listed below.
What Is Not Covered

The following parts are not covered: paint, carpeting, trim, moldings, lenses, bright metal, body panels, caulking, grouting, delaminating or discoloring, ornamentation, canvas vinyl or fabric upholstery, walls, wood, panels, tires and wheels, bumpers, metal supports, body adjustments, fiberglass top, weather strips and weather stripping, rust or corrosion, hubcaps, physical damage, rubber hoses, light bulbs and headlights, air bag/supplemental restraint system any repositioning refitting or realigning. All maintenance service and items such as: wiper blades, shock absorbers, alignments, wheel balances, engine tune-ups, spark plugs, brake pads, brake linings and shoes, filters, lubricants, coolants, belts and hoses, plug wires, distributor cap and rotor, battery and battery cable(s), manual/hydraulic clutch assembly, normal fluid/oil lubricant seepage, service adjustments and cleaning, body adjustments, exhaust system (excluding exhaust manifolds), retrofits or replacements of any components caused by or due to compliance with law or legislation including the 1990 clean air act, including emission control equipment and sensor(s).
The policy also covers all Printed Circuit Boards, Fittings & Connections, Gauges & Switches. The policy also includes - 24 Hour Roadside Assistance: $50.00 per occurrence, Flat Tire Change, Emergency Fuel/Fluid Delivery, Battery Jump/Boost Service, Lost Key/Lockout Service. Towing - Up to $300.00 per occurrence. Rental Car - $50.00 per day, Trip Interruption - $125.00 per day (which pays for Hotel & Meals in the event of a breakdown) are included. The warranty is also Transferable to the next private purchaser. Renewable: The warranty policy can be renewed for as long as you own the RV.

Your Platinum warranty prices are as follows:

$100.00 Deductible (Deductible is per visit not per item).

3 Years/36,000 Miles $2,343.00
4 Years/48,000 Miles $2,906.00

The policy also includes - 24 Hour Roadside Assistance: $300.00 per occurrence to include Towing and Wrecker service. Rental Car - $50.00 per day up to 7 days, Trip Interruption - $125.00 per day (which pays for Hotel & Meals in the event of a breakdown). The warranty is also Transferable to the next private purchaser. Renewable: The warranty policy can be renewed for as long as you own the RV.

Money Back Guarantee - If you have no claims of any kind before the full term agreement expires, We will refund the full purchase price of the extended service contract.

If you have any questions or would like to purchase the warranty policy, please email Jason@warrantyexperts.com or call Toll Free 1-877-673-1880 Ext 103.

Thank you,
Jason

Tire and Wheel Guarantee


1. 24-hour roadside service for tire emergencies 7 days a week, 365 days a year.
2. Flat tire repair or full replacement when tire is un-repairable and/or the wheel is damaged so it is unable to seal with the tire.
3. Coverage includes the cost to repair or replace the tire and/or wheel, mounting, valve stems, balancing, taxes, and customary labor charges.
4. Coverage extends to the towing or towed vehicle.
*Transfer Option: This tire & wheel guarantee can be transferred to a new owner.
Tire Guard

$0 Deductible
7 Years $449.00

Warranty Not Being Honored!

7/19/2008 CRESCENT CITY CA

The mower needs to be repaired due to shipping damage and they will not honor warranty because they say I am in am area they do not have people to fix it!! They want me to haul it at my own expense to have it repaired. They will not honor their warranty in my area to have it repaired and have told me that!!!!!

Low-Grade Wood, Misleading Warranty, Terrible Customer Service - AVOID!

7/16/2008

Bought Supreme Bamboo with 15 yr finish warranty. The finish has worn off in 8 months. Sought the help of customer care to settle a claim. It literally took 3 months for them to resolve the issue and finally send a letter denying the claim. Lumber Liquidators was the worst customer experience I have ever had - and the ONLY online vendor that has prompting me to submit this type of e-review.

Bottom line, buy a nicer wood from another vendor if you want long lasting beauty and quality. Their price was great, but now I have a worn scratched, dented floor that will have to be removed and replaced much earlier than I'd ever imagined.

Rip Off All Around, Never Buy From

7/14/2008 plano TX

Purchased 4 tires, and alignment service for one year, last time car was taken in for alignment check was told all is good, but when taken the car in to see if alignment was proper then why front tires are worn on the outside edges, they said they have no records, then after the contract was provided they claimed the alignment service is now expired, when questioned their previous service, again the claimed no records, we looked for and provided our records then they claimed the alignment may go out at any time by for example hitting a curb, then we questioned quality, and the warranty on the tires when we were told there is nothing they can do other than selling a new set of tires and new alignment contract. tires are worn unevenly, and they will not honor the alignment service purchased for 1 year, nor warranty the tires sold at the same time.

I will file a formal complaint with all on line web sites against you for willful, and intentional failure to honor the contract, as well as filing a complaints with Texas Attorney general, and BBB.

Never Buy From Guardian Warranty Corporation

7/10/2008 anytown

These people who promise such caring service will fail to honor their warranty. The whole thing is a sham. The first time I attempted to use it, the auto repair place told me that I would have to pay up front and collect from the company later. The next auto repair place flat out told me that the whole used car warranty business is a rip-off.

I now believe it having my $2500 repair which is covered under the contract, refused.

Fraud - Stay Away From This Dealership

7/9/2008 clifton NJ

Stay far away from this dealership, their business practices are Illegal and if it's happened to me it will happen to you. I'm an educated professional who for a living is the National Director of Customer Service where integrity and doing right by the customer has always been my practice. This started back in August of 06 when I purchased a brand new Honda Accord off of the showroom floor for my son as a college graduation gift. It has been a nightmare ever since and nobody is willing to take responsibility. The summary of my situation is this: Purchased brand new car off showroom floor, it was customized with dual colored leather seats, custom wheels and other accessories that don't normally come on a stock car. Trust me, I paid for all of the accessories in the price of the car. I then bought a ROAD SIDE HAZARD WARRANTY in which I paid approx. $300.00.

In April of 07, while driving one of the tires went flat. No big deal because I have the warranty right? WRONG, the warranty Garden State Honda sold me was a bogus blank piece of paper and when I tried filing my claim they told me they have NO RECORD of me purchasing the Warranty. Even when I supplied the actual contract with my signature and GSH's, the party that holds the Warranty told me tough luck and to take it up with the dealership. At the same time while fighting to have the tire paid for under warranty, I take the car to a Honda dealership upstate (where it resided at the time) and that dealership tells me not only can't they do it under warranty but the actual TIRES AND RIMS have LONG since been DISCONTINUED. So this decked out brand new car off the show room floor with custom tires and rims was really DISCONTINUED tires and rims from their other shop in Passaic.

Since all of this has began I replaced the one tire and rim myself in hopes that GSH or Honda Corporate would do the correct moral, ethical business practice and reimburse me. HOWEVER, they have NOT and since then 2 more tires have blown and the place I took it to then said to get those tires off of the care they're ALL a road hazard! I ended up footing the bill for 4 new rims and 4 new tires. Now the car has regular stock tires and rims since GSH or Corporate Honda refuses to acknowledge they owe me the money for the WARRANTY I PURCHASED!!!! Alot has transpired over the past almost 2 years now and trust me I have better things to do with my time but I will not leave this alone because what they did is ILLEGAL and I will settle this in court. Corporate Honda is taking the stance that I need to take it up with the dealership because THEY DON'T OWN THEIR DEALERSHIPS, THEY'RE INDEPENDENTLY OWNED!

Given the fact I am a National Director and have the same business model of dealerships my corporate company doesn't own, we do however make good with the customer and then deal with our dealer between ourselves. In this case Honda Corporate acknowledged to me that this dealership has the LOWEST QOB scores out of ALL of their dealerships which makes me wonder why they kept them as a dealer representing the Honda name. My stance at this point is I bought a Honda and the last time I checked, I can't purchase directly from Corporate Honda so the only way for me to buy their product is through their dealership. Knowing about the business, we all know that dealerships must be certified and uphold certain standards to remain a Honda dealer. So the moral of this story is Honda DISOWNS their dealerships when their is a problem but certainly doesn't worry about taking your money even when illegal activity has happened AND when the tires became a safety issue, nobody wanted to take responsibility. GSH itself has turned over to a new owner since this has happened and he had his lawyer write me a letter stating he just acquired the ASSETS and NOT the liabilities...ahahhaha ever heard of such a thing? In addition, one more thing you should know about...after looking at my bill of sale with a fine tooth comb, they were taking me to the cleaners on the NJ registration which if you look on line it should cost approx. 50-60 bucks...nooo they charged me almost $300.00!!!!!!

One last thing which was illegal as well, when I traded in my 2000 Honda for this brand new one in August, I continued to get PAST DUE notices from Honda Finance telling me I was late in making my car payment on the 2000. Considering I turned it over to them in August and it was now December after looking at what happened is that they were 'floating' money. They took possession of the 2000 Honda and never paid it off until 120 days later which KILLED my credit. Finally just recently within the past 2 months was I able to wipe that off my credit. So in summary, they took my trade in car and didn't pay it off for 120 days which affected my credit, they sold me a brand new car with custom tires and rims that had been discontinued prior to me purchasing the car, I now have a car with stock tires and rims so the 5k I paid for the accessories and upgrades is out the window, they quadrupled the amount of money for registering the car and lastly the sold me a warranty in which I paid for that doesn't exist. FRAUD and ILLEGAL activity.

RUN FAST and PLEASE tell EVERYONE that you know who thought Honda cared about their customers and reputation. It's simply not true!!!!! I will NEVER purchase a Honda again, and the funny thing is after escalating this up to the PRESIDENT of the CA division, repeated attempts informing him of what had happened and lastly stating they have lost a customer for life, he had no response!!!!!

Aka Penn Warranty Corp

7/3/2008 TX

Secured Capital Management AKA Penn Warranty Corp

I took my truck in the local dealership for a noisy grinding sound coming from underneath my truck. I gave them my warranty info. The dealership looks at the vehicle the next day and tells me that my truck needs a new transfer case - mine had a hole in it and was shot. I say ok good that's covered by my extended warranty CLEARLY in the paperwork - no problem right? - WRONG!

After a full week of run around and VERY rude agents over the phone(June 27th am - July 3rd pm), the warranty company FINALLY says they will pay $900 for a transfer case and $50 for a drive shaft and up to $75/hr for labor but didn’t specify how much labor and NOTHING else (like the disposal fees the dealership charges and ANY other parts related to the fix)....

I might be ok with this BUT...

Secured Capital told the dealership they have to purchase the parts from a Junk yard and gives them a number! Dealership calls the number. This place says they sell SALVAGED transfer case for 1200 and also that they don't have one in stock. Dealer calls back warranty company with this info and a rude agent said he "doesn't have time to talk to you" and transferred to another agent. This agent sarcastically says "It's funny that you say they don't have the part when they just told me they do. Call them back" - hangs up the phone. The frustrated dealership calls me with this info, but is closing for the weekend and won’t be back in until Monday to try again.

The dealership tells me that a new, under warranty, transfer case is $1500 - $200 more than the place the warranty company says I HAVE to buy the USED one from, but will only cover $900 of it! Dealership says a drive shaft is $300 - $250 more than the warranty company says they'll pay. $50 for a drive shaft? In what world? That means I would have to spend $850+ out of pocket on used parts and who knows how much on labor that NO ONE will guarantee!

Dealership says that they cannot warranty a used component. Secured Capital’s terms state that they will not cover the same part twice - so if my used $1200 transfer case breaks I’m out of pocket the entire bill - AGAIN!

I don’t have a problem with them not wanting to pay for the full price of a part; I know how it all works. BUT I DO have a problem with them requiring I purchase the sub par parts from a junkyard for an outrageous amount that cannot be guaranteed! If you cover X amount, give me or my dealership X amount and let us figure out where to go from there. Don't dictate where I purchase the parts from – these are VERY flaky business practices!

With that being said, I'm still nowhere even if I did buy the part from the junkyard - They say they don't have the part! Secured Capital says they do have the part and we must be crazy!?

What?!?!

Here I am a week without my vehicle and NOWHERE on a solution. My dealership cannot start work until they have the parts and a CLEAR answer from the warranty company.

I want Secured Capital to stand up to their claim, stop lying and being rude to me or my dealership, and give me the answers I need so that I can get my vehicle repaired!

WHY IS THIS TOO MUCH TO ASK?

I have NEVER IN MY LIFE had such horrible service and experience from a business! These people are rude, deceiving and are very blatant about not caring about me or my concerns.

My humble opinion is to learn from my mistakes and and NEVER purchase a warranty from this company!

HMS Home Warranty is a SCAM!!

6/25/2008 Abingdon MD

We just purchase our new home 3 weeks ago. After the 2nd day, our A/C went up. I was told by everyone at settlement that this warranty company was great and that anything major that could go wrong with our new home would be covered. Needless to say, that was a complete and total lie. HMS is absolutely horrible, we have had two different companies out to "diagnosis" the problem. Each claim was denied, even though it should have been covered.

HMS will take any report given to them by the contractor and twist it into what they need it to say in order to deny the claim. Even if everything they say to you has no validity and you can prove them wrong. They will not reverse the claim. This company is a complete and total scam. Do not under any circumstances let anyone you know use this company. It is a total joke. I am writing reviews where ever I can, I am contacting the BBB in my area, the attorney general, every news station I can write to and whoever else will listed.

I never want anyone to have to experience what I have just went thru after buying my first home and first home warranty.

2006 Town & Country

6/25/2008 collegeville PA

My A/C doesn't work. The dealer said the parts are back-ordered and could be 2 weeks or more before the parts are received. It has already been 2 weeks and I have been told that in two more weeks the parts will be available. I contacted Chrysler and they said just what the dealer told me. I e-mailed Daimler-Chrysler using the e-mail addresses shown on "my 3 cents" and these two addresses are no good:

customerassist@daimlerchrysler.co
ceo@daimlerchrysler.com

I have owned 4 Chrysler vans and b/c of this problem I don't think I'll buy another. This is still under warranty but what good is it?

False Website Claims And Poor Service

6/24/2008

I received my second watch from ExactReplicas on 6/16/08. The wrong watch arrived and I called your ExactReplicas service department and was told that I need to take the watch to a shipper, fill out the customs forms, pay to ship the watch back to China, and after it arrives in China, they would reimburse me for the shipping charges and ship me the correct watch. This policy is not consistent with the claim made on their website that:
“You Receive the Watch You Ordered

Yes, this sounds crazy, but our customers have told us that some companies do not send what they order! We always ship the exact item that you ordered, no exceptions.�


In addition, their website claims:

“In Stock and Fast Shipping Guarantee

We stock tens of thousands of high-quality replica watches, and stock every item on our web site, at all times. If we run out of a particular style, we then update our web site so you know there may be a delay in receiving it. When you place your order, we leap into action, packaging and shipping your new replica watch within 48 hours. We have the watch you want in stock, and ship it to you fast! If a watch is out of stock it will ship from the nearest warehouse and can take 6-14 days for delivery.�

Both watches that I purchased from ExactReplicas despite their claim were shipped directly from China and took more than 14 days to arrive. Thier website claims are a blatant example of false advertisement.

Minimally, based on their website claims, one should not expect their customer to have to pay for the their mistakes namely, my lost work time and gasoline to drive to a post office. Most reputable companies that I have worked with would replace the incorrect item and send a prepaid envelope to return the incorrect watch. Although, I wrote the company to complain and to ask that this matter be corrected. They did not respond to me.

Pool Thing Warranty

6/23/2008 Scottsdale AZ

My experience started on April 14, 2008. As of today June 23rd I am manually chlorinating my pool. I cannot seem to get repaired my cell back. Service is terrible. After leaving multiple messages I have never had a returned phone call.

As of Friday Heather could not assure that I would have my unit repaired this week. I asked for a manager and was told that she was it. I told her that I was amazed that they could stay in business with service like this and she said they were selling record numbers of units.

I asked if they were members of the Better Business Bureau and she said no.

Do Not Buy A Residential Services Contract From Allied Home Warranty

6/20/2008 Houston TX

Do not purchase a home warranty from Allied Home Warranty company in Texas. They will stick you with what they call “non covered� items that they arbitrarily impose and are not listed in their “non covered items� clause in the contract. They will not look out for your best interests as is their duty under the contract. One Allied employee even admitted to me when I questioned the A/C company that they were using(because we had specifically requested that they not use this particular company as they had sent them in the past and they were a disaster) that, “it is in Allied’s best interest to use this company�. After imposing all sorts of “non covered� charges for the replacement of an A/C unit, to the tune of $825, we consulted with an A/C company who advised us that most of those items were unnecessary.

Therefore, we asked to see the quotes from the A/C company that they were using as proof that those items were quoted and necessary. They refused to provide us with that information, yet required that we pay $825 if we wanted coverage under the contract. We contacted the A/C company independently and they provided us with the quote that they had given to Allied which only contained $160.00 in non-covered charges, yet we were charged $825.00 by Allied. That is precisely why they did not want us to see the quote. When the A/C technician from the company they chose (different from the one they sent originally and who sent us the quote independently) came out to install the new unit, he admitted to us that he had not done some of the things that we had paid the $825.00 for because they were not needed.

We made many attempts to resolve this matter with Allied and they were unwilling to recognize our arguments and make concessions. We believe that they have been deceptive in our dealings and have acted in bad faith and we will be pursuing complaints with the Attorney General and possibly other avenues.

HSA trying to deny full A/C replacement coverage

6/20/2008 Kittanning PA

Just moved in a few weeks ago and already got told by our home buyer's warranty company (HSA) that we only have two options in order to get our broken a/c fixed: take one of their systems (an outdated 10 SEER system, part of a stockpile in their warehouse, created in anticipation of cost increases due to the new energy efficiency standards) or take the cash out option ($750! What a joke! - where does this cover even an old SEER 10 and where is the installation cost in this?)!!!
So much for trying to do the right thing and get a more efficient system (we were hoping for a SEER 14 but willing to settle for minimum 13 SEER under the new energy efficiency standards). The Sears decision came after a contractor (they verbally approved of on the phone) came to take a look (and caused us having to make a "false vandalism report" to state police - the nice officer found "nothing wrong" with the system except it wasn't working!).

I guess the new standards didn't see this one coming (as I couldn't find anything against stockpiling or a home warranty company hording these old things)! The HSA approved contractor also verified that a replacement was needed (but that was after we where given the impression that the case was being approved and then again told that we still needed to have THEIR guy check it out)!

We've been trying to get this resolved since the heatwave when we found out a/c didn't work, with me stuck in the home in a wheelchair with no way out and the temperatures where at around 87 degrees indoors! (We have also been trying to get a ramp installed, but that's another story!)

Oh, and by the way: even their website had a central air replacement cost posted at $1,475 to $4,200 (and it stated that the amount was "based on HSA's estimates"), but that no-where near the amount they tried to offer us!
I would be willing to join any pending class-action suits if this is not resolved amicably! (To any attorney: Are you doing this "pro bono" or payment upon settlement won only?)

Warantech Voided Warranty Because Of K&N Filter

6/8/2008

When I bought my '99 Tahoe I got a Warrantech warranty transfered. Two months later the main bearings failed and I needed a new engine.

The inspector at Warrantech looked at the engine and voided the warranty because the car had a K&N filter installed.

I then talked to K&N which was very helpful and told me this was illegal unless Warrantech could prove the damage was due to the airfilter (which of course it wasn't). I was asked to file a civil lawsuit against Warrantech.

I ended up putting a new engine in myself and trying to forget the whole thing. The dealer wanted up to ten thousand to replace the engine, and I was not gonna end up paying that for a eight grand truck if I lost the law suit.

Warrantech was unbelievably unhelpful and of no interest to support the people that bought their product. Obviously the less they repair the ore they make, and they know it. Now they even have the guts to keep calling me to extend the warranty they voided 8 months ago.

To finish the story I got the engine in myself and it's running fine. The K&N filter is still installed. I'd avoid Warrantech by all means and can not understand how this company is allowed to run over customers like they obviously do. They are bigger and have more lawyers than any car owner. Thats where they seem to make their money, not by helping unlucky carowners that needs help after their car breaks down and might need a pricey repair. Put some money aside yourself and learn a few things about car maintenance and repair (like I had to do) and you are far better of. If you want something done, and done right you need to do it yourself.

Polaroid does not stand behind the warranty

5/28/2008 NY

4 month old TV with a green pixel in the center of the screen. Walmart won't take it back as it is over 3 months old. Polaroid states we have to wait until the pixel is as big as a dime! By then the warranty will run out! It is very annoying to watch TV with this bright green dot shining out at you. This is a manufacturing defect and should be replaced. As a consumer I feel like Polarid is not standing by their warranty of 1 yr. I would not buy a car with a dent or a sofa with a rip in it. They need to smarten up and stand behind the product and the consumer if they want to stay in business. They should never have started producing TV's unless they are prepared to help.

Don't Get Dupped

5/19/2008 GA

A few months back I was contacted by this company"ClearBreeze Solutions. They claimed that they could save me at a minimum of $4000.00, they also said that this was there companies Guarantee. However what they don't tell you after keeping you on the phone for well over an hour is that if they can't save you the money that they guaranteed that they could or there would be no charge, is that there is still a charge because they even if they can not help you, there guarantee means nothing.

They are still going to charge you 299.00 for services never given. This company is out of Georgia , so consumer beware the only thing they will do for you is increase the balance on your credit card.

Motorcycle caught fire as I was driving

5/19/2008 Brea CA

I purchased 2 brand new Suzuki Katans 600 in July 2006 at Barney's Motorcycle in Brandon FL. One for my son and one for me. I purchased the 2 year "white glove" preferred customer service policy for both motorcycles. Barney's was the only place any service work was ever done on the bikes. There was no aftermarket accessories or modifications done to my motorcycle. I had about 17000 miles on my motorcycle and I rode my bike almose every day. 16 months after I purchased the bike, as I was riding, I felt my right leg getting warm. I thought it was heat from the motor and continued to ride.

About 2 miles later I let off the gas to slow as I entered the city limits (I was only going about 60mph to start with). I looked down and noticed flames coming from under my seat. I immediately tried to brake and discovered that the rear brake was already burned off due to the extreme heat. So I pumped the front brake and downshifted. I got off the SUZUKI and within 5 minutes my motorcycle was a total loss. The fire department was called and I got a police report to verify the incident. I called Suzuki Corp in Brea CA and spoke with their customer service department. Apparently there is only one person that handles motorcycle complaints because I can not get thru to anyone else. He took my complaint and seemed concerned at first, willing to do an investigation on my motorcycle.

However after 3 or 4 weeks his concern turned to non responsive. I have tried to contact many many times since and can not get a return call from them. I have left message after message for them to contact me but they will not return my calls. The operator will not let me past the front desk so to speek. Recently I got a phone message from Suzuki and was told that they had made a decision regarding my claim. The message was very vague and told me "if I had any questions to call" and then left their phone number. I have tried to call and again can never get through. I plan to advertise Suzuki every way I can..... negative advertisement will generate huge sales I'm sure.

I now take the skeleton of my motorcycle to shows and drive thru town with it on a trailer as advertisement. I show pictures of my "baby" to everyone that will look, and I tell my story to all that will listen. Future motorcycles = yes. Suzuki motorcycles = NO. I lost about $7000. Thanks SUZUKI and BARNES'S of Brandon FL.

Leaking Pool

5/9/2008 Austin TX

We signed an agreement with Anthony & Sylvan, on 6/23/05. The original contract price was 62k. We have had continual problems with the pool leaking and have on many occasions attempted to have it corrected. In fact, last year we finally contacted our attorney to try and settle this matter. He was unable to even get a response from A&S. The following is a brief overview of our history.

Our early construction went extremely well, but the first concern was towards Oct. '06, when we neared completion and our final 5% payment was due. There were many open items and I spoke with the lady that handled payments, Dolores I believe. She assured me that 'they had taken care of us so far, hadn't they.' Well, after the last payment it became extremely difficult to get any work done on the remaining punch items. We would leave calls and not get a return call but I'd say it wasn't horrible, I was determined to be patient and polite.

That spring, we noticed a rather large leak coming out of the raised wall to the spa, at about 18in. and the underlying wall was 'weeping'. I called the supervisor over our construction, Rock. He came out and re-grouted the tile interior edge of the spa saying that it was most likely infiltrating from there. The leak continued. Over the next two months I continually called and could never actually speak with a person. I left multiple messages and none were returned. I finally called the GM, Chuck. He and the construction manager, Bill, came out to look at it one Saturday morning. Bill suggested that it was water infiltration from capillary action on the stone, saying, the flow from the spa in to the pool was rather weak and so ran against the wall and was drawn in. I suggested a pressure test but they both seemed this was the likely culprit and so I didn't push further.

They said they would get a contractor to come over, smooth the stone that the water flows over, from the spa and re-mortar the stone on the wall fascia, which had deteriorated as a result. I think it's important to note here that we have a salt pool and the salt does seem to cause some of it's own issues in that regard. The sandstone installed seems to be constantly 'dissolving' In any event, a couple of weeks pasted and I never heard back. I had to hound them to get it going and about five weeks later it did. I can't be certain the time intervals, they never gave me any paperwork and I didn't have the foresight to document it. I'm sure they have records though.

So for several months everything appeared fine with the exception of a large buildup of calcium-like material on the tile; tile only directly under the wall. It was told to me, at the time, that was a normal thing and was only a little lime as a result of the efflorescence but to my mind resembled calcite; so hard that a pressure washer couldn't take it off.

We continued to try and get other items fixed without success. I won't go in to those but suffice it to say, we were beginning to become very, very unhappy.

Last year, I learned that Chuck was let go. That didn't surprise me since they had been many personnel changes at the Austin office, changes that left us very frustrated. In one year, they had three or four different people handling warranty work and I was told they were the only folks I could speak with. However, most of them NEVER returned my calls.

A couple months after the re-grout of the wall, the leak started up again but different. Prior to the leak, I'd already noticed that the wall was weeping and the mortar was degrading over its prior state. I called A&S without any return calls. I finally tried to reach the new GM, Pete. I left a few messages for him and finally received a return call Easter Monday(4/8) a year ago almost now. I spoke with Pete and he assured me that things were different. I was very direct with him. He told me he would take a look at our file and call me back in a couple of days. I waited and waited and finally called him a week later and left a message. He returned my call a week later and that process went on and on.

I finally called him on 5/20 and left a message saying that they had two weeks to do something or I had no choice but to contact our attorney. I received a call from him the next Monday. I spoke with him and he wanted to come out. He called back a week later and said he would be out that Friday. I told him I would meet him and he said it wasn't necessary. I called late that Friday to tell me that he wouldn't make it and would be by Saturday morning at 6:20 am. I never saw him, never heard from him again, etc. After that I contacted out attorney who contacted A&S and tried to get any sort of response without success. So, two and half years later, we still have a leak, the mortar is ruined and the salt system they shouldn't have installed with natural stone has deteriorated all the stone.

A month ago, I decided to avail myself one last time before legal proceedings. Since then I have encountered the same issues of unreturned calls, broken promises and I have only myself to blame this time.

Useless Guarantee

5/4/2008 ENCINO CA

I signed up with these folks because of their so-called guarantee. But the program I bought did not go long enough for the guarantee to go into effect. I would have to keep buying program after program after program in order for it to kick in. Their guarantee is worthless... after they take your money, they will blame you for any lack of results and come up with reason after reason as to why you are not getting the results they promised and every reason will be your fault.

They are not offering a guaranteed program like they will tell you. IT IS A SCAM!

Coachman Camper Leaking

4/29/2008 vernon NY

I purchased my 2001 Coachman new, for the last four years I have had:

- pipes leaking,
- slide out leaking
- back window leaking
- the siding pulling away from the frame
- electrical problems with the air cond.
- the awning was not properly aligned
- the molding on the inside of the camper falling off

I have owned two other campers, I feel the quality of coachman is horrible. I will never buy another Coachman.

Tire Purchase And Warranty

4/27/2008 Seekonk MA

In April,08 I returned to Sam's Club located in Seekonk, Massachusetts to have my tires rotated and to repair a pending flat tire (a screw embedded itself in my tire) under warranty.

The tire is on a 1993 4WD pickup. Here is the short version of my complaint.

Sam's Club tire center agreed the tire that has been damaged by a screw was unrepairable because the screw was in the sidewall and I was entitled to a new prorated tire under the warranty. The damaged tire was on the right front of my truck.

Sam's Club said the new replacement tire has a tread depth of 16/32 of an inch, and the undamaged left front tire the has 6/32 of an inch remaining. Therefore, it is against their policy to have two tires on the same axle that have more than a 5/32 of an inch difference. They would not replace the damaged tire unless a bought a new tire for the left side too.

As far as I was concerned the left front tire had much useful life left. This tire is legal in Massachusetts until it goes below 3/32 of tire tread depth.

I asked the tire person to produce this policy and more importantly show me where it states this in the tire warranty. He could not. He could only say it was because the tire is on a 4WD and that mechanism could be damaged. I asked to see the manager.

A female manager appeared and I told her I dis- agreed and only wanted one tire replaced under warranty. She would not allow this. I then asked her to prorate the undamaged tire and if they would allow me this credit on the undamaged tire I would buy the second tire. She agreed.

I left the garage and went into the store and got the 2 new tires off the rack. As I proceeded to the register to pay I was approached by this same female manager. She said after further conferring with the tire installer I would have to purchase two more tires for the rear of the truck because they measured 7/32 in depth and once the two new tires were installed on the front that measured 16/32 there was now a difference of more that 5/32 between the front tires and rear tires which is against there policy. She further said it was for my own safety. The tire person added it was because the truck was a four wheel drive and again the mechanism could be damaged. I told him that might apply to newer models that are full time computer controlled 4WD vehicles but not my 15 year old truck.

I said I would not buy another two tires
especially since the rear tires have just under half their tread left on them.

I asked to speak to the store manager and this female manager said there is no one who will over rule me on this matter.

The manager then said I could buy the two tires and take them from the store and have them installed else where but not at Sams. I then said so I guess my safety is not really your concern after all!!!


I left the store with a screw still in my tire. I went to another tire dealer and had no problem replacing the damaged tire.

So, keep this hassle and ploy by Sam's Club in mind when deciding to purchase a tire or a set of tires.

Your warranty turns out to be more comprehensive than you can imagine.I feel Sam's Club implements policies to make more sales for them, as you can see from my experience.

I intend to file a complaint with the BBB to recover my monetary loss on the damaged tire they refuse to warranty.

Beware Of Fradulent Practices!

4/25/2008 Azusa, CA CO

I purchased a condo and this was the home warranty the seller purchased. In Feb 2008, the cold water faucet handle cracked when I turned it on one day. The contractor came out and stated I must have tampered with it! He reported this to First American Home Buyers and they denied my claim.

To make a long story short, they gave me the run around and nothing got fixed. I purchased two bathroom faucets from Home Depot and replaced them myself. Based on reading a review on this site, I filed a complaint with the Better Business Bureau and the California Dept of Insurance. The complaint with the BBB did not make much of an impact, being that the business pays for membership in the organization.

BUT, I finally got results from my complaint with the Dept of Insurance. I will received a refund for the cost of the faucets.

I would recommend anyone with a complaint to file with your states Dept of Insurance. For California the website is:

http://www.insurance.ca.gov/0300-fraud

Needless to say, I did not renew my policy as I was planning too.

No Customer Satisfaction At Southern Industries!!

4/23/2008 augusta GA

I bought a house in 2005 with a roof that was suppose to be at least two years old. In the Disclosure the previous owner stated roof was new with a 10 year warranty on the shingles. Well in 12/2007 I saw some shingles loose and then streaks of water going across several rooms in my home. I called Southern Industries and told them about it. Fran who happens to be to the owners niece said that the guy Robert was very busy but he would get to me as soon as he can. I waited a few days more and he finally came out with another guy and I showed them inside the house all the water damage that had occurred from the roof. They walked thru the house then went on top of the roof. He came down and told me it was still wet up there and he would be back later when it dried. I never seen him again.

So I called again, this time Fran told me I needed to have the warranty in my name. I asked her what was she talking about I own the house. She said but the previous owner didn't transfer the warranty. I asked for a copy of the contract she said she couldn't give it to me because technically the roof still belongs to the previous owner. So I called the previous owner, told her what Fran had said about the warranty and previous owner said she would call her and call me back. When she did she said she spoke with a Alice who works with Fran in the Warranty Dept, they told her they would be calling me to work on the roof. I first called them in 12/2007, here it is the last week of January. I ended up calling again and this time Fran put me on hold then voicemail. I hung up and called back, asked for the manager Charles who told me that the warranty was not transferable and the previous owner knew this. I asked him for a copy of the warranty he said it was in a stack of boxes and he just couldn't take someone off their job to go look for it. He said he would call me in a few days. I explained that I have two disabled children plus myself and its leaking in here. He said he could send someone out but it would cost me.

I said the roof is suppose to be under warranty, he said the roof is not transferable. He said he would call me back and he never did. At first they agreed to fix it but when those guys came over to see the damage which is over six thousand dollars, I need the warranty. Now they are saying along with the previous owner that the warranty isn't transferable. Well I have contacted the BBB waiting for a response. I have pictures and estimates from three different professionals including my Insurance adjuster who denied the claim because of shoddy workmanship.I even told the manager Charles, he didn't care. Recently I went into Southern Industries to inquire about putting a roof on a house that I had bought. The sales person told me all their roofs were transferable if I decided to sell my house. I'm so glad I brought a witness with me to hear it. When does a company gets so big that they can run over people and treat them like they don't matter.

Is it because I am disable and they refuse to hear me? Don't go to Southern Industries on Bobby Jones Expressway unless you want your roof put on backwards!!

Common Policies and Practices Used Against Consumers - Exposing the Secrets of the Home Warranty Industry

4/22/2008

With the exception of Advantage Home Warranty, the inner workings and structure of the home warranty industry is stacked against the policy holder. With loopholes large enough to drive a Mac truck through, they need NEVER pay out any claim.....and you the policy holder can do little about it.

This article describes how the home warranty industry builds convenient loopholes into the system to avoid paying claims and how it SHOULD work.

http://www.squidoo.com/homewarrantysecretsexposed

Police PKG Dodge Charger HEMI 2007 WARNING

4/18/2008 MO

Chysler & blackwell baldwin Dexter Missouri will not stand by its warranty, the air intake is in the front bumper only 20 inches off the roadway and any water standing 3 inch or above will be forced into the intake "So don't hit those long puddles". The crown vic, and Impalia made it through the same roads but not the Charger. If your Department has one you better move the air intake or be prepared to lose the engine. Were paying that price at Mississippi County Sheriff Dept where we cant afford to pay for this donated vehicle.

Beware Of The Warranty - They Don't Honor It!

4/10/2008

My husband and I purchased a non-stick family size skillet for a little over a $100 from a Pampered Chef consultant. We did this because Pampered Chef offered a lifetime warranty on the pan and glass lid. After using the pan for 3 years the non stick surface came off a little at a time. We use non-stick utensils and do not put our pans in the dishwasher.

Sadly when I went back to get my pan replaced with the lifetime warranty. Pampered Chef claimed that it was passed the 2 year warranty. The receipt very clearly states Lifetime Warranty.

From now on I will buy my pans from Costco - they honor their return policy. AND having only spent $19 on them, I won't feel so cheated if the non stick comes off of these.

07' Kia Sorrento, Keene Kia is Horrible

4/8/2008 01452 MA

Be careful with this company and dealership. Worst customer service I've ever had the displeasure of dealing with. My rotors went at 10k miles and they turned them. Now at 31k miles, Kia of Keene claims I didn't bring my vehicle is for routine brake maintenance? This is a joke right? Nope, I have a 07 Sorrento that I'm now expected to pay over $400 for new rotors with only 31k miles and has been fixed prior for the same problem. Service manager David admits Kia has a brake problem but showed me some bogus email supposedly from Kia claiming they will not warranty rotors? Do not by from this company! What a mistake I've made.

Kia of Keene is useless and hides behind anything they can in order to get money from you. Very high pressure sales as well as a lot of "Bait and Switch". Do your homework people and read all the complaints on this crappy company.

Bogus Warranty

3/26/2008 407 McAlpine st Avoca RI

I'm upset, to fine out, that I,m paying this company ($2800.00) for a Auto warranty, and they are picking and choosing, what is covered and what is not covered! My car has been in the auto repair shop, for a month and a half, and the repairs for this vehicle, has come to ($ 2100.00) and it is pretty hard for me to pay this amount, since I'm on a fixed income, and can not afford these
repairs. Why get a warranty, and they won't honor their warranty?

Warranty # C26858
Guarddian Warranty Corp.
407 McAlpine St. Avoca, Pennsylvania

Apartment Rental

3/23/2008 Bronx NY

I rented a apartment from Adbar Realty at 1562 Theriot Avenue in the Bronx and found it to be a garbage dump. For the complex the building doesn't store its garbage in containers, they pile it up in a alley-way next to apartment 1G unleashing roaches and bugs into the apartment.

The water supplied to the apartment smells very bad. Also the apartment has a boiler room under it causing bad headaches and nausea.

My Camera

3/18/2008 COMMERCE TX

I bought this camera and when I went to take a picture it fell and now the lense thing is out and won't go back in. The company is telling me that I have to go through this long process which I have no time for, and no money for. I have bought 3 cameras from Casio and I am a loyal customer. I expect them to treat me that way. I just want another camera. And I can send in the one that isn't working. I just do not have time to go through all of what they are asking me to do. And to get the camera fixed will cost more than just buying a new one. Which I have no money for.

So right now I have 3 broken Casio cameras. And not one time have I been able to send them back. Its too expensive! So I just want a new camera, and they can have all the ones that are broken!

Warranty Policy

3/13/2008 Pompano Beach FL

We've been having trouble with our microwave oven periodically since we bought it from Brands Mart. In the year and a half since purchased it's been serviced to fix the same problem three times. We purchased the extended warranty with the oven. We have had no problems with the service, but now they said they want to replace the microwave with another one since the problem still exists.

That's where the problem starts. We had bought a Kitchen Aid along with other Kitchen Aid appliances from Brands Mart for our kitchen. Note "all matching. THEY WANT TO REPLACE THE OVEN WITH A WHIRLPOOL MICROWAVE WHICH ACTUALLY IS VALUED AT A PRICE OF $200.00 than the one we bought from them a year and a half ago, (and a lesser quality too). Different look and all!!!

According to their "COMPANY POLICY",Brands Mart could replace anything they service that they determine needs replacing with anything and any quality they choose as long as it performs the same function. THEIR CHOICE!!!! That's their company policy!!! If we wanted a Whirlpool We would have purchased one to begin with.

I FEEL RIPPED OFF!!! I had purchased all my electronic equipment and appliances from them and they treat me like this?? A steady customer. Not only that, just the point that they treat everybody that way is just totally wrong, and I want to fight this to the end!! There's a principal here that should be taught to these pompous companies who think we the consumers should be happy with whatever we can get in return of a problem item we purchase from them!!!!

I'm aware Whirlpool manufactures most microwaves for all the companies offering one, but it's still manufactured to the standards and specifications of the company they are making them for. Kitchen Aid is a higher standard company than some of the others......

Warranty Not Covering

3/12/2008 Ft. Worth TX

I just bought a 2007 Dodge 2500. This truck is brand new leftover on the lot. I haven't even made one payment and only have 760 miles on it and it is at the dealer because of supposed water in the fuel or contaminated fuel as they are calling it. The kicker is since it is supposedly contaminated that the factory warranty will not cover it. This has led to a repair bill of over $1000 as of now to drain the fuel tank and change filters. Yes that is all. Now they tell me that this did not fix the problem and they will have to replace the whole fuel system including injectors which will cost anywhere around $ 10-15000 all of which is not covered under warranty.

The funny part is if there is one is that when I called the dealer and told them of the problem they told me to tow it in and they would take care of it no problem. So much for that B.S.

Horrible Warranty and Service

3/12/2008 Duluth GA

I purchased my first Hyundai in August 2005. It is a 2006 Santa Fe. I bought the car because everything I read was talking about how good the cars were and how great the warranty was. Well, I have put roughly 27,000 miles on my car since then, which I believe to be on the lower side. I have had several minor, but irritating issues with the car lately.

First, a piece of the luggage rack flew off while I was driving. If I had ever used the luggage rack, maybe this would not surprise me but as I have not this was in my opinion a defective part. Then, the driver’s seat seam has come apart. The material is not torn, the stitching has simply come undone--clearly a defect. Yet another obvious defect is the back windows and the back windshield leak. Well, if it were possible to even open the back windows that might be considered wear and tear. Quite obviously, since the windows are not functional and they still leak, this is a manufacturing defect. Finally, my last problem is one of my speakers is blown. I do not listen to my radio very loud, but I guess this is something that was possibly not a defect.

The problem I am having is with the service department (mostly) at Rick Case Hyundai in Duluth (Atlanta), Georgia. The first time I called to schedule an appointment for these issues I discussed them over the phone and set up an appointment for the following week. When I showed up for my appointment I was told I could not be helped because the leak specialist was not there. He only came out on certain days. Well, if they scheduled me and I had told them my problem over the phone, they should have had him out there. So, I show Jim at the dealership all the problems and he tells me they should all be covered except possibly the seat. We go back inside and schedule a new appointment for a day when the “leak guy� is going to be in. The day of that appointment, Jim calls to cancel my appointment because the leak guy cannot make it in. He promises to call me back as soon as he hears from the leak guy. A few days go by and I call Jim. Well, I get the same story—I will call the leak guy and call you back. Well, a week later I call back and tell him I need to come in. He takes my information this time (make, model, and mileage) which he has never done before, even when I was there in person. The he puts me on hold for a few minutes, comes back and tells me the leaks aren’t covered by my warranty and neither is the seat. What the heck happened to my 5 year bumper to bumper warranty???? Last time I checked the seats and the windows were both in between my bumpers. I really feel that I am getting the run around.

The sad thing is I have considered buying another Hyundai. However, if I cannot get this resolved, I will not purchase another. I will also do everything I can to make sure other consumers are educated about theses cars and their supposed “GREAT WARRANTY�., including sending letters to car magazines, Consumer Reports, Clark Howard and anyone else I can think of. All of my issues are fairly minor and should not be hard to fix. I guess that is why I don’t understand why I am having so much trouble.

Oh, and the reason I am writing to you and not calling the general manager of the dealership is because I tried to call and the receptionist insisted she did not know his name. It appeared to me that they were not willing to discuss my issues. I am however sending a copy of this letter to the dealership so that someone is made aware of the problems they are having.

Home Warranty

3/10/2008 AL

My UA Durr home warranty insurance was paid separately when I purchased my home September, 07.

Soon after I moved in I began having a leak in the basement. I called UA Durr the week before Valentines. The representative stated a contractor would contact me within 3 days. I never heard from no one. When I called back to UA Durr, I received the answering service stating to call back after the 25th, which I did. I see the worse has happened and now do not know what to do. Alliance has accepted their people, and I paid for that home insurance but now I see they wlll not pay much. Whom do we contact to get our money back from UA Durr? Can we get money back?

I am in the process of having someone come out to look at the problem. I've also initiated contact with my Attorney. Any suggestions?

Bad Customer Service.

3/8/2008 MD

I bought a TV from Circuit City. 12/31/2006. the TV stopped working on 12/15/07. I bought a extended warranty. I CALL POLAROID. They said that they would fix it. they sent a part. The part did not work. They sent another part that did not work they said they would sent another 37 inch TV by March 7, 2008. They never sent the TV. For three months my family has not had a TV I will never buy anything from Circuit City.

i will contact the better business company to ]help with this matter. Polaroid is a rip off. I am an senior citizen. I do not have money to get another TV I need this company to send me another TV

Worthless Warranty 2005 Sorento

3/6/2008 Yorktown Heights NY

I purchased a 2005 Kia Sorento in October 2004. It was nice looking vehicle, 4WD, had decent reviews at the time and had the eye catching 10 year,100,000 mile warranty. The vehicle had some issues with the cooling fan not shutting off resulting in a dead battery in the morning. After 3 trips to Heart Kia in Wappingers Falls, NY the problem was finally solved.

Recently, the check engine light came on (59,000 miles) and a loud knocking sound was coming from the engine. It sounded like a rod was going to come through the top of the engine. Heart Kia closed down (surprise) so I had road side assistance tow the vehicle to Curry Kia in Yorktown Heights, NY. They stated that they wouldn't be able to look at the vehicle for three weeks. Also, I would not be able to get a rental until after the vehicle was diagnosed (3 weeks). I had purchased the extended plan for this very reason, so that I would have a vehicle while my Kia was being serviced. I called Kia of America who called the dealership and got them to look at the vehicle the next day.

The following day Curry Kia tells me that because the vehicle had very little gas, that moisture had gotten into the tank and caused the check engine light to come on. I have had many cars in my life and never had this issue. Kia stated that they did not hear any knock after driving it for 30 miles and would not warranty the service. They stated that it was not a Kia defect. I stated that I did nothing wrong, I put 87 or 89 octane fuel from Mobil or Hess and serviced the vehicle appropriately. They refused to warranty it. I am still waiting for a return call from Kia as I will pursue this fight further.

I had to pay $110 for the service and now I'm sure I will be getting a bill from the tow company since the repair was not warrantied. I also will not be getting reimbursed for the rental.

I still owe over $16,000 on a vehicle that I paid over $24,000 for. Guess what? It is only worth $8,200 on a trade in. Kias are garbage. They do not hold there value and Kia is just mass producing trash with a worthless warranty.

PLEASE don't be fooled by the attractive warranty. It is useless. DO NOT BUY ANY KIA VEHICLES. It is not worth the headache.

Circuit City Advantage Protection Plan-Assurant

2/29/2008 Orange BlossomTrl. FL

I purchased a Hp Laptop at the Sarasota Circuit City store in Oct of 2006. I also purchased the laptop accidental protection program at $400. The sale man told me if anything happened to this laptop, they will give me a new one with similar specification or cash. He even said if I want to change a new laptop, just crash this one.

The laptop I got had small crack on the screen, but I have too much work relay on the laptop that I don’t want to send to the technician for couple weeks. And then the laptop battery starting to have problem, it can only lasts for 30 minutes with full battery. I went to Circuit City firedog department, and they said going to order a new battery for me. The second battery is no better, but I decided to save the hassles---use my laptop with the power core connected.
After couple months, the sound system will shut off itself. Sometimes I worked out my laptop to get a cup of water, when I came back, it has no sound at all. However, it not extremely bothers me until the laptop repeatedly shut itself off after a short time of being on. So I went to the Circuit City again and told them all the problems. They called me after a week, I missed the call, so I just stop by the CiruitCity. They told the laptop was just shipped out this morning from the CiruitCity. I was furiously that why took so long to shipped. So I called the department, all they told me is “ this is not supposed take so long, the ship box should arrived 1or 2 business day. I guess I know how the Circuit City Works.

When I got my laptop back, was already 2 weeks after. I was happy when the firedog staff told me the screen was replaced and they replaced the hard drive, but I was so mad that I opened my laptop, the crack was still there. Obviously, they didn’t fix my laptop. I walked back and asked the staff what’s going on. He said that he just read off from the paper, and then I showed him the crack, he simply said: “they lied!�

What I supposed to do? Insurance doesn’t covered lie.

I was so mad but I definitely don’t want those technician liars to work on my laptop again, besides I have a lot of work to catch on due to the laptop fix.
I went home to double check the window is work. Unfortunately, the laptop has no sound at all, and the window not working properly. I called the CiruitCity again, and they told me to call Assurant. I called and told them everything, and they want to sell me the window start copy?! Can you believe that??? They don’t want to fix my laptop, and they want to make more money!!! What I paid for the accidental plan? I don’t understand anymore.

I can’t explain how mad I was, but I definitely won’t pay a penny to them. I decide do it myself. Because If I send my laptop to them, will be the same result, nothing is fixed and wasting my precious time. I re-installed the Windows, have my IT friend to look at for me. Then the laptop give me peace for couple months until recently (Jan.2008) start to automatically shut off again.

It really gives a lot of headache.

My nieces came to my place to visit me, accidentally spill some water on the laptop. I was sad but happy, because that means I can finally get a new one! As I heard, water damage is hard to recover.

So I returned the laptop, and it took them 3 weeks to decide to give me a new one---New Refurbished laptop and only has 90 days warranty or I can choose $679 CiruitCity gift card.

I was speechless……the laptop I bought was $850 after discount, and I also spent $400 for the plan. Now, I got refurbished laptop??? Or $679 (can’t buy anything decent or even the same one)

I asked the Assurant staff if that possible get a laptop that is not Refurbished. The warranty company told me they were NOT part of Circuit City and that their name is Assurant Solutions. They only have few option which is Refurbished. I feel my blood is rushing to my head, I want to real this, and hopefully no body will get into the same trap again.

I swear I will never purchase from Circuit City again. $400 wasted, much dishonesty from Circuit City and their employees. I wish I had known before purchasing from Circuit City. And certainly I would never purchase a HP again.
This has been too much and such a waste of time and money.

Cannot Get Refund From Homeclick.com

2/27/2008 Seaview WA

We purchased a furnace from Homeclick.com over 2 years ago. The furnace has never worked properly, shutting itself off and blowing out the pilot light for no reason. There are also other problems with it as well. We immediately notified Homeclick.com about the problem the day after it was delivered. As another complainant stated the very nice customer service folks took my information and said someone would get back to me. No one ever did. Since then I have written and called Homeclick about twenty/20 times. I have never gotten an appropriate response from them. It took over two years to get a response at all. Then they told me they would replace the pilot assembly on the furnace. As I had explained in letters and calls to them; other service personnel had looked at the furnace and said they did not know what was wrong with it. This furnace has been in a vacation house that has now sat for 2 years with no heat.

Seems Homeclick does not care, they still refuse to respond and replace the furnace. I would NEVER buy anything from them again and recommend no one else does either.

Thank you,
Freezing

Complaint Of Service And Misleading Warranty

2/23/2008 Mechanicsburg PA

I bought a 2002 Mazda Tribute for $10,000. First time I had it on the highway the car started bucking and the check engine light started blinking. The CVM Dodge dealership said bring it to Mazda for a diagnostic.

The result, this now five day old purchase needed at least $2,000 worth of work and nothing is covered by the ridiculous warranty they touted as being 'peace of mind'. They even tried to get me to extend this impotent warranty for $1,700 more dollars.

I feel completely defrauded and I warn everyone away from Cumberland Valley Motors. They also did not return any of my telephone calls or emails and they owe me another part, nothing to do with the engine problems, in writing, but they still don't return my calls.

I regret ever stepping foot on their lot.

Non warranty repair

2/23/2008

I purchased a TV that won't work. Phillips had me take it to their repair shop on Dec 31, 2007 but the shop cant get needed parts and Phillips will not help.

As of 2-23-07 it has not been repaired the warranty is not worth the paper its wrote on.

Phillip products, customer service and warranty are junk.

I Cannot Express My Anger In Words

2/19/2008 san jose CA

I bought a car with the warranty. Since November 07 I try to get the warranty issues settled and my car repaired. It is 19th Feburary 08 and my car is still at mecanics to be repaired. I just got informed they have delivered wrong parts and I have to wait more. The option to rent a car during the time at repaires is bogus.

The small print says if it takes less than 8 hours to perform a job I cannot rent a car. This means I don't have a car sinse November 07 and still waiting to get my car fixed. This is the worst company in the maket.

Part gone bad

2/14/2008 Cincinnati OH

To Whom It May Concern:

On January 17, 2008 I had an accident that was due to a manufacturing defect on my 2006 HHR. I was on my way to drop off my children to daycare. As I was exiting the highway ramp, I hit a guard rail. This situation was very scary and frightful for my kids and me because of the impact. It could’ve been a lot worse if there was a driver behind me.

I called the dealership, McCluskey Chevy., and they came to pick up the car while I had to find another way home. Later on I discovered the left side ball joint broke. This issue is a manufacturing problem. I have not had transportation for almost a month now. This situation has been so stressful.

The minor damages have been repaired and I don’t have extra money to get it repaired on top of making a monthly payment. The cost of the repairs is over $2,000. I don’t agree that I should be the one to pay for the damages that were made from a part failing. I have argued this situation over and over with the shop workers who disagree. I haven’t had the car for a year. What does the warranty cover. the manufacture should be responsible. I don’t feel that this should be on the customer.

Thanks,

Warranty On Roof - Roof Truss Uplift

2/12/2008 east bridgewater MA

In may, 2004, I purchased a home from Oxford Homes, now Eco Building Systems. The walls are cracking where the ceiling and walls meet. There are ridges of joint compound on the ceilings of the home. A home inspector has analyzed the problem as roof truss uplift. The trusses of the roof were not installed properly with roof truss clips and the trusses were attached to the interior ceilings. The moisture that collects inside the roof has caused the ceilings to move with the trusses and is causing these cracks.

I called [Eco Building Systems], on 02/07/2008 and explained the problem to him. He took the information and stated he would call me back. He has not called me back, this is now, 02/12/2008.

Poor Service - Misrepresentation

2/8/2008

Received a letter to extend the warranty of my new car, the agent that answered was very impatient, asked me for personal info and VIN number, I tried to asked him a couple of questions and he brush me away, then asked him if he was selling me warranty because the letter said that my new warranty was expiring when is not true. He hang up on me totally carelessly. Searched Google after that to find out that the company they use is bankrupt and no longer in business. Other comments say that these people are crooks.. Ha, they did not catch me!! In a very simple word, these guy was an a#$hole!

Do not do business with these people.

Product Warranty

1/30/2008

I would not purchase anything from this site because they do not make you aware whether they honor the warranty on any item at the time of purchase. They only honor certain product's warranty. You will not know which one until it breaks or is no longer functioning.

They do list which ones on the website but a reputable company will make you aware at the time of purchase not at the time of failure.

Won't Replace Unit

1/29/2008 Temple City CA

I have an AHS Warranty and I used them before for other services. My garage door was broken and my airco wasn't working and it was fixed just fine. But I've had a heater problems for the past 2 months I had 5 people come to my house from 3 different company and they can not find anything wrong with my heater it is cold and I have an 8 month old baby. AHS is not being helpful at all, when I asked them how many people does it take to come to my house so they would replace the unit, I was told technician will have to make the call.

But it seems like when they are about to "make that call" AHS sends a different company to check... very frustrating...

Selling via Web Non Warrantable phone

1/26/2008

I saw advertised on cellswholesale.com a new phone, Nokia N95 8G. I bought and receive this phone. Almost immediately I had a problem with the phone, it wouldn't turn off and the bluetooth would not sync. After e-mails to & fro Nokia techs said I should return the phone for repair. I tried many times to send Nokia my serial number. Finally I called Nokia. I was told that this $700 new Nokia was not to be marketed for the US. It was for the Indonesian market and as such is unwarrantable. I tried to call "cells" but their mailbox was full and not accepting any more messages. I was able to e-mail.

Their answer to my plight "purchase a service contract." No where on their site does cellswholesale mention that their phones are unwarranted. My only recourse is the Better Business Bureau and the F.T.C. Deception is ever where.

Lemon refrig

1/25/2008 middleburg FL

Bought a Frigidaire refrigerator and have had nothing but problems, the same problem. While under warranty they came out several times to fix dead refrig seems to have only temporary fix the problem. Now that warranty has expired they want me to pay diagnosis fee but Ryan, the supervisor, can't give me quote on that and refuses to give me the corporate phone number.

They should have fixed it right to begin with but now I wonder if they even believe in their refrigerators since they don't stand behind their work the first time.

Misleading warranty promises

1/24/2008 Burlington NJ

I purchased a 1996 Conversion van from City auto park, in Burlington NJ. The van was promised by the salesman, to have a warranty which covered Ball Jionts, ABS brake system and electronics of brakes with the Penn Warrantee Company based in PA.

Because the paper work was not filed properly by the dealership at the time of the sale penn rejected all repairs and paid nothing!! Penn also stated that it might be a pre-existing condition which also is not covered. So basically nothing in the warranty was covered, this should have disclosed at the time of the sale.

City Auto Park also is not willing to pay anyhing and presently not returning my calls. The repairs to the vehicle totaled $2900. which I paid for out of my pocket. Have gone to the better bussiness bureau, no reply yet. Do not buy used CARS from City Auto Park because of false sales promises and bad warrantys. Arch Fire Dept of NYC...

Selling Three Old TV's For New

1/22/2008 columbia TN

I went into Electronic Express to buy a new plasma TV. Unknown to me because I was not told how old this TV was I left with a three year old TV that does not have a warranty like I was told it did when I bought it. The receipt says it comes with a full factory warranty. The store says it has a satisfaction guarantee which they don't go by either. You get nothing but a hard time at the store and at the corporate office. I should not have to pay for repairs on a new TV.

I asked for an exchange in less than 30 days but had no luck with that.

Warranty Service

1/19/2008 Naperville IL

Purchased (a former customer) washer and dryer from Dependable Maytag in Naperville (an independent family own business) as opposed to a large chain like Home Depot. The purchase took place on December 31, 2007 and had to select floor models because of needed delivery on that date. The guarantee floor models were delivered with no manuals. Later that day we noticed that the dryer door did not close properly. Maytag repair man came on 1/3/08 to check it and confirm that the door needed a new hinge and also reported that the control buttons were indented into the panel and recommended a new panel.

I called the owner Rick that evening and advising him that our preference will be get a new dryer. He indicated that they require a 20% re-stocking fee. He then proceeded to confirm that he will replace the panel (even after stating that an obvoius manufacturing defect was caused by us after using the dryer two times!!!) and hinge and that the dyer will be fine after that. To our surprise, the Maytag repair man showed up today and stated that Rick cancelled his recommendation to get a new panel. This situation WILL MAKE US THINK 3 TIMES before we purchase anything at an independent Maytag supplier.

This in our opinion is lack of CUSTOMER CARE and misrepresentation of Maytag. Our desire is to return the washer and dryer to Dependable Maytag and not to make the same mistake again of using an independent and dishonest Maytag distributor.

Stainsafe is a waste!

1/15/2008 Northlake IL

I have had two miserable experiences with Value City Furniture! They are terrible when it comes to warranties on their furniture! My husband (before we were married) had bought a leather couch from them, purchased a warranty that would cover the couch in the event of damage to the couch - no matter what was wrong. The center cushion ripped along the seems, we called the warranty company only to find out that they severed ties with Value City Furniture! We could not have the couch fixed & the warranty was void! We called Value City Furniture and of course all they would say is they apologize but there is nothing they can do. So we were out a couch, the holidays were nearing (Thanksgiving 2006) and we were entertaining. So stupidly, in desperate need for a couch and trying to save a few pennies we look around the store & find what we need in our price range. We explain to the numerous "helpful" sales people that we do not want to get burned again! Oh no they tell us they have a contract with a new warranty company and that they have a great relationship. I explain I need something that will withstand an active 11 year old, two poodles, a parrot, babies and just all together the wear and tear of everyday use.

Well I was talked into a MicroSuede sectional. I tell the sales people that I need to make sure that if something happens to the couch that it can be cleaned. They tell me absolutely, just call the warranty company, no questions asked they will be out to clean the couch.

Cut to current day - I had my two year old niece staying with me for a period of time. The couch has encountered some staining. I call the warranty company to be asked exactly where is the stain? I explain there are multiple stains and I can not pin point the exact location. They want to know when the occurred, I explained recently, I am told to hold on they will process my claim - in about two minutes I am told they can not process my claim because the stains are over five days old. I tell them no they are not - well they held against me I said I have my niece for a month! I explained that my puppy knocked a can of pop on the couch just as I was speaking with them & they said no way that they could not come out because their technician can not tell what stain is new or old. I ask what's the difference?

The couch is going to be cleaned by them anyway... (so I thought)... at this point I am told they only treat the stain! I was like EXCUSE ME - you're going to clean the stain and leave the rest of the couch? They said that is what they would do. I got into an argument with the company.

In the mean time my mother-in-law calls the store the couch was purchased from. She is told my an associate that yes they only clean the spot. Well I hung up on the stain company & got on the phone with VCF v- I asked who cleans a stain - so that now a small section of my couch is the original color and the rest is looking dingy?! I said so I am going to have to pay someone to come in and clean the rest of the couch? I am told I can not do that because it will void my warranty! So - is that not a double edge sword? So I explain I want to speak with the store manager - of course the manager is not in. I leave my name & number for a call back the next day. The next day no call, my mother-in-law calls the store on my behalf to find out the manager called in sick. At this point I find the email address on the web site sending the company a letter to tell them all about the fraud. I have been called back two or three times by "Ian" who was told on the first two occasions the best time to reach me Monday thru Friday. Well - he calls when I am not in... so this has not been resolved.

We have received a call from the store manager who said there is nothing they can do that my warranty is void because it is so stained! It's funny the store and warranty company have made this assumption with out making it out to my house!

Didn't honor warranty

1/13/2008 Pasadena MD

During first test drive of vehicle I noticed the check engine light was on. I brought this to the salesman attention who promptly got out of the vehicle and advised my gas cap was not tight and he would have his guys reset the light. Needless to say it came back on after I purchased the vehicle. I informed them of this and after driving to their facility twice (over 50 miles each time) they had a mechanic look at it who advised "it's emissions BS, I don't work on that" I informed Beltway of this and they now advise it's not their problem.

Beltway has refuse to answer any emails and also refuses to answer the Baltimore BBB who has this case for action. STAY AWAY FROM THEM, THEY ARE A RIP OFF.

Compact Fluorescent Light Warranties

1/10/2008 Fremont OH

In the 3 months following the Live Earth concert last July, I replaced nearly 36 incandescents with 5 yr warranty compacts. In about 12 weeks, one blew-out. The warranty will not be honored unless you keep all of your receipts and keep a log of where you put each compact.

It is possible to have a faulty light fixture, but I do not believe that is my case, I just didn't keep the receipts.

None of the other compacts have failed, thus far.

Warrantech Extended Warranty Scam

1/8/2008 Bedford TX

Purchased my 2001 Isuzu Rodeo with 85k miles on 6/4/2007.
On 6/5/2007, the trans. went bad. Warrantech denied the claim because they claimed that the damage was "pre-existing"
Sure it was. But thats why I bought an extended warranty, everything about a used veh is pre-existing!!

5k Miles later, the motor goes bad-12/12/2007.

I file a claim with Warrantech, follow the contract stipulations and even have it worked on at their "recommended" repair facilities.

I am told that I need to authorize the mechanic to take off the valve cover and oil pan so that one of Warrantechs' inspectors can come by and assess the damage.

The internal parts of the motor are covered by metal shavings from the main bearing, and the mechanic verifies this.

The Warrantech inspector sees this and Warrantech then tells me that I need to authorize further tear down of the motor to the Failed bearing.
Also, the Warrantech adjuster told me that there is no guarantee that they will honor the claim, therefore, I could be responsible for the labor and garage fees.

I had no choice BUT to authorize the work at this point.

Finally, 3 weeks into the claim, the inspector shows up again, takes his pictures of the stripped motor, and leaves.

I speak to Warrantech and they tell me that they will pay for all but $500(approx) of the labor and time charges for this claim!? This stems directly from the (unnecessary) teardown of the motor. This teardown was performed at Warratechs behest. Now I am stuck with the bill.

I reviewed my contract carefully, and nowhere am I responsible for this one "Warrantech has authorized the repairs". I should only have to pay my $100.00 deductible. Plain as day at the very bottom of the contract. I escalate this and FINALLY find the company website and contact info(they don't advertise it)
I voiced my displeasure and asked for a response. Beck Philips emails me and tells me that since I authorized other work, that Warrantech won't pay for any of it.

No other work is being performed, she just assumed this. I provided the proof that THEIR repair facility's pricing and labor are on the level by showing them estimates for the exact same job, from different vendors here in town including the Isuzu dealership.

Becky then threw some numbers at me(apparently for labor and time) in regards to my claim, that didn't match anything that anyone at Warratechs claim team had previously told me? Becky's responses had deteriorated to semantics and doubletalk.

I am held to the wording of the contract, however, Warrantech does not operate by these terms.Instead, they never contact the customer,l operate behind closed doors and never tell/show how they come to decisions.

I can't believe that business practices like this still go on in the 21st century. There is much, much more to this claim, but it would take a lot more typing, and I'm sure you get the picture. I will sue Warrantech for loss of time, loss of use,just plain aggravation and fraud.

Warrantech also sells extended warranties on wheelchairs, home theater, electronics and more. They are one of the largest of their kind in America.
Circuit City, staples, office depot and more utilize Warrantech.

BUYER BEWARE!!!!!!

Bad Service. terrible movers

1/3/2008 fort lauderdale FL

Bekins of Florida, moved our stuff from Florida to Texas. They where 5 days late and the damage our property.

We still haven't received any word from them and they keep pushing us around. It's been 6 months now.

Total Protect Home Warranty = Total Consumer Ripoff

1/2/2008 MD

UPDATED MARCH 28, 2008 (see new section below)

Total Protect is an absolute rip off. I will be reporting them to the BBB and to County, State and Federal officials as well as asking my Maryland Congressional offices to look in to what is clearly a "Total" unmitigated consumer fraud. I will be happy to join a class action lawsuit against them at any time. By the way, when they answer the phone they do not say Total Protect, they say HMS Real Estate Support Solutions so I assume HMS is hiding behind the name Total Protect to shield it from these numerous abysmal consumer complaints. The HMS website says it sells new home warranties through real estate offices but I could find no mention of Total Protect Home Warranties whatever on their website and the Total Protect website does not mention HMS at all. I will ask regulators to look into that as well.

My heat pump broke down in June 2007, during an extreme heat spell, and Total Protect could not have cared less. After 11 telephone calls over six months with not a single one returned, and after being outright lied to by several of their always-different yet always-incompetent representatives, I still have not been offered anything even resembling a fair settlement. I just spoke to the "floor supervisor" who with the most obnoxious passive/aggressive "I am sorry you are not satisfied" routine, refused to let me speak to the head of the customer complaint unit. He ignored every request I made for reasonable followup on my previous 10 phone calls, gleefully repeating his mantra that they had made their offer (in other words take it or leave it, we refuse to negotiate at all), and then instead of attempting to help in any way insisted on giving me the address for the "disputes department" where I have to send in a lengthy written request. I can just imagine how much "Total" attention that will get! I asked for a telephone number for the disputes department and was told I could not have it.

My sad story follows: after sending several totally incompetent people out to look at my 15 year old heat pump (one of Total Protect's "expert technicians" stole the company truck and disappeared -- I couldn't make this up if I wanted too), and after several ridiculous arguments about whether the unit was repairable, Total Protect agreed to replace the unit, but only with a lower than builder grade model of their choice costing $2,100 (and labor was $700 of that price) when the exactly comparable Trane heat pump model cost $7,440. Total Protect then helpfully pointed out that I would be responsible for a number of "additional fees" that would be charged by their "expert" installer, such as extensive rewiring that allegedly would be required. When I on my own had a reputable local dealer (with high grades from Consumer CheckBook), put in a Trane heat pump (since my other unit was a Trane model), I was informed that no rewiring was required. It appears that Total Protect was simply trying to get as much of their $2,100 back as possible. Even after the installation was completed and when the company that did my installation had no need to comment at all they noted that Total Protect's replacement "offer" was totally ridiculous and in no way a good faith attempt to do a comparable replacement.

Don't ever have anything to do with Total Protect. It warrants nothing but what it wishes to warrant, and It protects nothing but its own pocketbook, and its service is the absolute worst I have ever run into anywhere. I will check with the Maryland Attorney General's Office to determine whether it is possible to bring criminal fraud charges against Total Protect.

March 28, 2008 --- UPDATE --- UPDATE --- UPDATE --- UPDATE

I filed a complaint with the Better Business Bureau (BBB) of Metro Washington D.C. The BBB wrote a letter to Total Protect dated January 29, 2008 on my behalf. In a letter dated February 19, 2008 BBB noted that they had contacted the firm and asked whether I was satisfied with Total Protect's response (as I noted in my earlier posting, Total Protect appears to be hiding behind a number of other entities as HMS of the Mid Atlantic States is the company that is rated by BBB in the Washington, D.C. area. Additionally, the claims correspondent who replied to the BBB noted that "HomeSure Services, Inc. has completed its investigation.") So what is the real company,Total Protect, HMS of the Mid-Atlantic States or HomeSure Services?

In any event, I could not believe Total Protect's response. Relevant portions follow:

"The Company approved the replacement of Mr. ___ evaporator coil and air handler. The options offered were a 3.5 ton 13 SEER air handler Payne model PF1MNC04000, a 20kw heater model KFCEH3201F20 and the evaporator coil model B5248HX4QA.

"It was also explained to Mr. ___ that there were non-covered charges of $812.00 that were associated with the replacement of his evaporator coil and air handler. These charges were to be paid directly to the service provider. . . These charges include: duct modification, disposal of the old air handler, air handler electrical upgrades and electrical upgrades which are not eligible for coverage under the Home Service Agreement.

"A second option offered was a claims credit of up to $2,107.65, towards the replacement of a new air handler and evaporator coil. This amount represents the cost the Company would incur had they effected the replacement of the air handler and evaporator coil.

"Regarding Mr. ___ statement that the Company did not offer him a comparable unit, please be advised that this statement is unwarranted, per the terms and conditions of the Homer Service Agreement, the replacement item offered will be a base model that meets all applicable federally mandated minimal manufacturers' standards, performs the same primary function, and has a capacity comparable with the covered item, when available with domestically assembled units. . .

"Mr ___ also requested reimbursement of $7,440.00 for the replacement of his heat pump system; the Company respectfully denies his request. The Company has agreed to reimburse Mr. ___ a claims credit of up to $2,107.65, this amount represents the cost the Company would have incurred had they effected the replacement of the air handler and evaporator coil.

"Also, should Mr. ___ require assistance or wish to speak with a Total Protect customer service representative, he can contact our Customer Service Department at 1-800-474-4047. . ." Signed Corinne Georges, Claim Correspondent.

In other words folks, Total Protect will not provide a nickel more than it offered from the outset, $2,107.65 which apparently covers a below-builder grade model that my own heating/AC company said no reputable company would recommend. And, of course, if you subtract the $812.00 in totally bogus charges, Total Protect would have been out $1,295.65 for an entire heat pump system, including installation costs. Does that sound like a fair deal to you? Does that match Total Protect's rhetoric (still on its website) that "Total Protect Home Warranty protects you and your family from costly repairs and replacement of your vital home systems and appliances." Adding insult to injury they also advertise a "$15,000 total annual aggregate cap on claims." And a "Special Limited Time Offer: Increase my annual aggregate claims cap from $15,000 to $50,000 worth of repairs and replacements for all of your covered appliances and systems for just $2.00 more." Those claims alone should justify a class action suit for consumer fraud.

Of course, I replied on March 13, 2008, in a five-page single-space letter and told BBB that the Total Protect response was totally unsatisfactory and that "Total Protect simply took the same arrogant, condescending and unjustified position it has taken for the beginning -- accept our one and only offer because that is all you are going to get from us."

I ended the letter to BBB with, "If you are indeed in the business of warning consumers about companies that do not stand by their commitments, that defraud and deceive, that do everything in their power to mislead and lie to cover up their own incompetence and fraudulent activities, then I suggest you have found a prime candidate to add to your list. And, yes I would ask that you go back once more and see if you can move them off their intractable position, but I have to say after all this I don't think even the Better Business Bureau will be able to do that."

It appears as if I was absolutely correct. Last Thursday, March 27, 2008, my wife received a call from Total Protect saying they were desperately attempting to get in touch with me and they left a number and contact to telephone. When I called that number a very pleasant lady said she was responding to the BBB complaint and she wanted to know if I would be willing to accept the $2,107.65 offer. I asked if she were joking. I asked why I would now accept an offer that I found inadequate, fraudulent and totally unfair. She asked if I could hold for a supervisor. I said yes. After waiting for about 15 minutes, she came back on the line and said she was sorry but the supervisor unexpectedly had been called to a meeting on here way to speak to me. I asked what I was supposed to do. She said the supervisor suggested that I call customer service. I said do you mean you are suggesting I contact the same customer service department that I have spoken to over a dozen times, where I never had the same representative twice, where I had to explain the situation from the beginning each and every time, where their incompetence was only exceeded by their arrogance, and where never once, not once, did they have the courtesy to return one of my calls -- and she responded yes.

I asked if this was just a call to check the box so they could say to the BBB that they had honestly and in good faith attempted to resolve the dispute. She did not respond. I told her I now intended to escalate the issue by bringing in local State and Federal insurance regulators and consumer fraud authorities. I also told her it was my fondest wish to join a class action law suit that might close this company down. When it was clear that she couldn't have cared less, I said goodbye.

I can't wait to hear back from the BBB so I can report to them in detail Total Protect's good faith effort to resolve the dispute. By the way, the BBB rates HMS of the Mid-Atlantic States in the following fashion, "Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered compaint(s). They also report 105 complaints against this company over the last 36 months and 31 complaints processed over the last 12 months. There also apparently is a BBB listing in Florida under the HomeSure name.

Finally, BBB says this business operates under the following names: Cross Country Home Services; Haa of Virginia; HMS Home Warranty; HMS of the Mid-Atlantic States; Home Warranty Service; HomeSure of America, Inc., HomeSure of Virginia, Inc. and HomeSure Services, Inc. The address is HMS National, 1625 NW 136th Ave. Bldg. E-200, Fort Lauderdale, Broward County, FL 33323

I will update this posting as I do not intend to let this company get away with this.

BUYER BEWARE!

2008 Lexus Rx 350 With Mechanical Problem

12/29/2007 11377 NY

Hi I am a owner of 2008 lexus rx 350. I have about 3500 miles on the car. I recently took my car to travel in israel and I discoverd that I have problems with the car, check engine light and traction light were on. I went to the repair shop in Ramat Gan, Tel Aviv, the authorized lexus delaer in tel-aviv. they checked the car, they told me they don't have the tools and technology to fix the car because this car has an American Version.

I was also told that since I had bought the car in the US they will not honor the warranty. I have my car in israel still, and the authroized lexus dealer refuses to fix the problem. I need your help to fix the problem that I have, with the brand new car that I had purchased.from lexus store

Shame on LG

12/28/2007 FL

May of 2007 we purchased a Goldstar model # GWHD6507R window air conditioning unit from Home depot. October 30th the unit was making ear curdling noise and was leaking water all down my wall. We called LG and was assured the unit was under warranty. They needed a copy of the receipt. Which we faxed to them. We were told a ac tech would repair the product. They gave us a number to call to get the tech to our house. So we called the tech and told him of the problem. He said he would come and pick up the ac unit. 2 weeks go bye and were still waiting for the guy to pick up the unit.

He said he ordered a part and it had not come in yet. How he knew what was wrong with the ac unit without seeing it is above me but ok. So he finally comes and picks up the unit. That was 2 months ago. We have been on the phone at least once a week and now not only don't have any answers we still don't have an answer or the unit.

Do not buy from Cottonwood

12/19/2007 New Orleans LA

I too am having trouble with this company. I wish I had done more research about this company before buying our futon there.

My situation is that we bought a futon last year which has a 10 year warranty. We use it almost never. Probably 10 to 15 times its been used in the past year. Last weekend, a friend is in town and we pull it out and it just falls to pieces. Two pieces broke off, including one where the metal on the frame actually split in two. We have no children or pets that jump on this futon or otherwise could damage it, and as mentioned, we never use it. It's solely for when guests come in town.

So I call Cottonwood and email. I get 2 very unprofessional emails in response. Poorly typed and formatted, indicating to me that this is a company that doesn't have a clue. They refer me to 'technical support' and tell me to call them. I would have hoped they may have been the ones to call me since I inquired several times just to get any response. I called 'technical support' to find that Cottonwood Futons has a pretty inept customer service center. I told my story to Cottonwood Futons on the phone. The guy put me on hold. Another picked up and I said that I was already being helped. The guy said that the person I was talking to had to take another call that was very important that he'd been waiting for all day.



Hey, thanks! I'm glad I'm so important too. So I told my story AGAIN to this new guy, and even sent him photos. He said that they would replace the parts, BUT then we get an invoice for roughly $100 to cover the cost of shipping and handling.

I cry foul and say that this is obviously the result of poor craftsmanship, because we don't even use this futon form Cottonwood Futons. They say, sorry. We're not charging you for the replacement parts. Well no kidding! The last time I checked, a warranty meant that if something went bad with it, that you fixed it for free. Not the case here. I may as well buy a new futon for the cost its going to incur to have me fix this one.

I've dealt with several unprofessional people via email and phone on this now and am disgusted. I filed online with the BBB as well. If you're searching for a futon online, DO NOT BUY FROM COTTONWOOD FUTONS. Go someplace else. Your futon will break no matter how little you use it and their service is a ripoff.

Cottonwood Futons is not a reputable company, and I wish I had done my research on them more before purchasing from them or I never would have bought it. It doesn't surprise me to see so many complaints with the BBB and online on various forums. Cottonwood Futons is a bad business.

Refund

12/13/2007 Tempe AZ

On 3/07, I purchased a RCA RTD 260 home theater system on Ebay. This was to replace a RTD 258, earlier model ,the RTD 258 had a noisy fan and the DVD player stopped working.Before this I owned a HTS 3000 RCA system that never worked from day 1.

After 4 months the RTD 260 stopped playing DVD's.I contacted RCA concerning the exchange program under warrant. I was told the RTD 260 was on back order.After many phone calls and 3 months, I was finally told the unit was no longer available. They wanted to send me a RTD 258 instead. They were told I didn't want a 258. The 260 was purchased to replace one that didn't work. After a few more months they agreed to refund my $197.00. They were to send a shipping label and I was to send the unit back. After several weeks and no label, I contacted them and I finally received the label.

The Item was tracked and I have confirmation of them receiving it. After 3 more phone calls and 2 months, I still have no refund. I since have filed a complaint with the Texas BBB to try to get my money. I will never and recommend nobody else purchases a RCA or THOMSON product.

Subpar Contractors

12/7/2007 Scottsdale AZ

This is a company with significant assets and services and their home warranty is nearly fraudlant. We have been without heating and air conditioning for 30 days and 3 poorly qualified and service companies have come to our home and we have paid over $1000 OUT OF POCKET and the unit is still not fixed. I would be very interested in seeking collective damages against the company for misrepresentation and the filing of formal complaints to the Arizona Department of Insurance or the Atty General for relief.

It is a crime for consumers to be subject to scam artists in an area where many retirees reside.

Tensioner Replacement With Belt

12/4/2007 Thibodaux LA

Bought 2004 Camry in April 2004, it has only 31,418 miles and I had to have the Tensioner replaced along with a belt.

The cost $536.00. The Tensioner should last a lot longer than 31,418 miles. This is my second Toyota. Had a 1991 Corolla prior to this Camry and had absolutely no problems with it. In fact sold it to buy this Camry and had never had repair work done on it other than timing belt changed approximately one 1/2 yrs prior to my selling the car. Had it for 13 years and had 143,000 miles on it when it was sold.

Toyota should put more warranty into their cars. My daughter bought a Camry six months prior to my purchase and her dealer gave her a warranty of 100,000 miles.

Toyota should reimburse the cost of repairs under 50,000 miles.
Please respond to my complaint.

Goes Out of Business in NJ

11/24/2007 Lakewood NJ

This company goes by various other names, but does not advertise such. Due to the worse reviews from the Better Business Bureau and the Department of Consumer Affairs in NJ, this company is no longer using any of their previous names. They are now using the name 'FLOOR STORE AT YOUR DOOR."

I have fought with this company for almost two years to return to stretch one carpet, and for another carpet that had pulls and wear in less than a month's time after it was installed. They never returned, and told me never to call them again due to my constant calls. This drove me to take legal steps against them, and I won my case but they are not fulfilling their part of the agreement which I am happy about. I was told by the BBB and Consummer Affairs not to do business with them, and the manufacturer of the flooring also told me the same thing.

THIS COMPANY HAS NOW REOPENED AND IS ADVERTISING UNDER THEIR NEW NAME "FLOOR STORE AT YOUR DOOR," and I am herewith warning everyone that this company is not reliable, nor do they stand behind problems that they created, and they are far from honest.

Thermo Eaze

11/19/2007 wallingford CT

I bought a Thermo Eaze system 1 year and 4 months ago. The company came out and installed it for $2000.00. It started making noise about 16 months after. Well it doesn't work any more they said it was guaranteed for 1 year and 1 year is up. I was told the system was obsolete about a year and a half ago.

Thats about when they sold it to me and there is a new system I could buy called a Thermo Zone. I could have had some one come over and put the chemicals in for me at that price. Any way nobody seems to care about what it cost me my phone calls go unreturned I won't be buying any thing else from them.

Goompa

Paint Bubbling On Body Of Motor Coach

11/17/2007 Plain Dealing LA

After exhausting all efforts to get Fleetwood to take care of a paint problem on my unit I am left no choice but to write this review. Date of purchase was Oct. 2004. Unit purchased 2005 Fleetwood Expedition Motor Coach. First paint problem at 6500 miles approx. in April 2006. Repainted front cap under Fleetwood warranty. Approx. 14,500 miles paint begins to bubble again on front cap as well as other areas. Submitted request to Moix RV of Benton, Ar. They referred me to Fleetwood Customer Service. After talking with Laura, Keith, and Ken I was told the unit was out of warranty. Warranty is 12 mos. or 12,000 miles. Coach was out of warranty the first time it was painted by 6 plus months.

Now it is out of warranty on the mileage factor also. I guess this is the plan Fleetwood had in the beginning. BEWARE TO FLEETWOOD RV BUYERS.

Whirlpool All Refrigerators

11/13/2007 WAVERLY NY

If you want service after the sale, if you want intelligent customer service, if you want to be treated like you matter, do not purchase any thing from Whirlpool, remember this includes Kitchen Aid and Crosley these are sister companies.

12 Service calls to date and the cost of purchasing a extended warranty due to the fact that Whirlpool customer service stated I was not under warranty, this was not correct, further all you will get is the run around.

My refrigerators are not working correctly they won't cool (I realize this a lot to ask from a refrigeration unit) and as of 11.13.07 One unit caught on fire . Whirlpool in all its educated corporate wisdom has spent $3578.00 On two appliances that cost $989.00 Each to purchase new in 2004.

The current time is 11:16 am and I just hung up the phone with my attorney concerning the burning refrigerator. I will see this thru no matter what I want my money back and I will receive compensation for pain and suffering and any thing else I can sue for. Let the battle begin.

Mary lou gates

Don't Buy Insurance From Office Max

11/9/2007 Joliet IL

Alright, I bought an Averatec laptop on Nov. 24, 2006 from Office Max. I also bought the offered insurance from Office Max, max assurance. I have been having so many problems with my computer, so I called max assurance to use the trusty insurance I bought. (My sister also bought the same laptop, on the same day, had accidental damage, so max assurance fixed hers for free.) Come to find out, of course, I am still covered under the manufacture warranty for another 2 weeks, so I am required to go through Averatec. I have heard numerous bad things about Averatec warranties, so I asked the lady I talked to at max assurance, "what if I wait until I am not covered under Averatec anymore, would you all be able to help me then? She said, no, you already have a
pre-existing problem.

Also, she wanted proof of purchase with a receipt, so if you do ever buy anything from Office Max, make sure you save your receipt. So now, I have a crappy computer that Averatec will only fix with proof of receipt and a warranty that is not good to me through max assurance unless I throw my computer up against the wall!

Think Twice

11/8/2007 FL

We got the sales pitch, and felt that we were secure. Resort Equity Marketing assured us that if we rented or sold our timeshare for the price they could, before they could we would get a full refund. We did rent it ourselves and went through all there hoops and whistles only to be told that it is their discretion whether they honor their contract and they are not refunding our money. When we asked why they asked for copies of canceled checks check in information etc, to prove we rented it ourselves, the man at resort equity said he didn't have to answer that. The man I spoke to a month or so ago basically laughed out loud. I imagine they are used to getting these calls. They were rude, disrespectful and from my interactions with them and my point of view the most overt scam artists.

The man on the phone suggested we write their shareholders???
Just for additional information , we did exactly what they said, lowered our price, opened it up to negotiation and in over 6 months have NEVER received one phone call.

Not a company I would ever suggest you consider.

Warranty Rip Off

10/29/2007 York PA

I am a fifteen year old girl. My parents got me a laptop computer from Circuit City for my Confirmation in March of 2006. Along with the purchase of the laptop, my parents also bought a three year warranty that extended onto the one year manufacture warranty. Shortly after receiving laptop, I had begun to experience troubles with it. Acer did a diligent job as to fixing it except for there was several scratches on the screen when returned. These scratches were not that bad so we didn't bother with following up on it.

Later on, my one year warranty with them expired and my two year warranty with Circuit City took into affect. Earlier this year, I started to notice that my laptop was beginning to overheat. It eventually got so bad, that the computer would shut down so that the CPU chip wouldn't be destroyed. My parents and I called Circuit City to have them take a look at it. My mother was on the phone with them for several hours before anybody would even agree to allow us to send it in. Despite our efforts, we received the laptop three or so weeks later with a letter saying that they are refusing to fix it because there were scratches on the screen, and something was broken where the charger is supposed to be plugged in. This upset us for several different reasons. First of all, the scratches on the screen would have had nothing to do with the fact that the computer was overheating. It was irrelevant. Second, when we sent it in, nothing was broken other than the overheating. The battery and the charger were working perfectly fine. That problem somehow occurred while the computer was in their procession.

This had greatly upset my parents and me. They spent around $1000 on the laptop and the warranty but Circuit City was refusing to do anything about it. Unsure of what to do, my dad and I went into our local Circuit City to see if somebody could possibly help us. One of the workers said that they would themselves and get back to us in a few days. When they did, we were once again told that it is our fault for all of those problems and they won't fix anything until we get the scratches and the plug repaired. They also told us that we should have bought accident insurance, which we were never offered to begin with. Then again, there was no accident, the fan in the computer is being faulty and causing it to overheat so much that it just shuts off.

Because of all of this, I now do not have a laptop and my parents basically wasted over $1000 plus hours of their time. With the holidays coming up, I know that many children will be asking their parents for electronics, maybe even laptops, and I would like to warn everybody about what had happened to us. It is devastating that such a well known company would treat some of their customers like that. We used to always buy our electronics from Circuit City but we will no longer be going back.

Transmission Repair

10/27/2007 Austin TX

This warranty has no value.

We purchased this warranty at the time we purchased a used car for our son. First car, low dollars to get started, big bucks to keep going with no help from this warranty.

The latest was the automatic transmission. It did not work in "Drive" but did in the lowest gear. That is how we got it to the shop where we are all on a first name basis. A great local specialty shop with a great reputation. The diagnosis was get a new transmission. The warranty people wanted to see the exact failed part. The cost to find that part was $450 for 6 hours of tear down work. The warranty states owner is responsible for diagnosis. The problem was diagnosed by the professional car people at the shop. The Secured Capital manager, Kevin, said we were responsible for diagnosis and tear down.

A new transmission is about $1500 of which we didn't know nor could I get a straight answer from the company of the amount they would pay. So we were looking at about $2000 for this repair. Even if we had done the repair with them (Penn), there was not feedback from Penn about the time to get an adjuster on site so we'd be without a vehicle for an unknown period of time. Penn did say about 48 business hours to get an adjuster, that is 6 business days just to get a nod yes or no to the company.

I've read in other reviews about lost paperwork. I don't believe the paperwork is lost, only conveniently misplaced or ignored. Multi send-resends have the same result.

I canceled the contract via a scanned email attachment that asked for written confirmation of their action. I have not heard back from them as of this writing and do not expect to until after the next automatic payment has been made. At which time we will have another hoop to jump through.

If you are reading this prior to buying a used vehicle warranty...save your money. You can make better use of your money than an insurance company.

McAfee Site Advisor blocks my website

10/25/2007

McAfee Antivirus software installation also installed McAfee Site Advisor which blocks websites and most importantly our very own website.

I went on their site to try to get our site approved and they don't do that on their site. I e-mailed them "urgently" but they don't respond the same day or maybe ever. I called they can't help but they can e-mail me a site to go to.
Millions of people that have McAfee now are blocked from going to our web site.

And that will kill a business. Can anyone help get McAfee to unblock our site?

Misleading Salesmen

10/16/2007 dearborn MI

I bought a used 2001 Chrysler Sebring from Lafontaine Motors in Dearborn. Before I purchased the auto investigated this type of auto online and found that this type of auto had a history of engine failure due to sludge problems. I told my salesman Bill Orr this and he offered me a engine warranty saying this $2,000. warranty would cover this problem if it occurred. I purchased the warranty. I was then shuffled to Mike Gardner who reemphasized the importance of having this $2,000. warranty. I purchased the warranty.

Two years later my engine is blown do to a sludge problem and in need of replacement. Guess what? The warranty covers everything EXCEPT anything caused by a sludge problem.

I went back to talk to the salesman and asked that I see Mr Lafontaine, but instead ended up in the office of Mike Gardner who was like someone out of a salesman's cartoon. He said he didn't sell me the warranty to cover the known sludge problem I was concerned about and when I pressed him about how I only bought the warranty because he and salesman Orr told me it would cover the know engine problem, he became flustered and told me the conversation was over and I needed to leave. He was so rude and I never got to speak with Mr. Lafontaine.

I am a working 25 year old working college student who is left with no car and a $5000. car note to pay.

I feel shafted and used and will NEVER use this dealership again. In fact I have posted this note on every college web site I know. I hope no one will ever get stiffed like this.

2003 Dodge diesel A/C

10/8/2007 Greenville TX

I bought a 2003 Dodge Diesel 3/4 ton PU in Sept. 03 from Greenville Chrysler. The summer of 2004 it was pointed out to me by a passenger that the air coming from the AC vents on the right side was considerably warmer than the air on the left side. (summer of 2004) I called Greenville Chrysler and made the problem known to the service department and was told that they were aware of the problem that 2003 diesel pickups had with the AC and that at that time they did not know what was causing the problem, had no solution, and to check in later to see if a solution had been found. I did check in several times in the next 2 years and was consistently told they did not know the cause and that no solution had been found. Not long before the 3 year/ 36000 mile warranty expired, (summer 2006) I took my PU in to Greenville Chrysler to get that problem verified/taken care of because the warranty was timing out. I think I had about 33,000 miles on it at the time. There was also a problem that had just come up where the AC was not blowing at all, or very little. When I got my PU back, the air volume problem had been repaired and the air was pretty much the same temperature on both sides of the dash. I was told that when the AC was even a little bit low on freon that the air would be cooler on the left side and that warmer air would be blown out the right side. Problem solved I thought. This summer, 2007, I again noticed that the air was again much cooler on the left that the right side. By now I have 39,000 miles on it and it is out of warranty. I took the PU to Greenville Chrysler and told them that I felt they had not fixed the problem, only recharged the system to get rid of the problem until the unit again lost enough freon to cause a disparity in air temps coming out of the dash. They refused to repair it under the warranty. Greenville Chrysler told me it would be $84 an hour diagnostic fee plus the cost to repair. I talked with the GM and service department head and was told that since I had the extended warranty it would only be the $100 co-pay. I refused on principal and was disguted that they would be paid in full by whoever pays the extended warranty claims when they should have fixed it under the original warranty. This is a small thing but shows the low ethical standards Greenville Chrysler adheres to when dealing with their customers. At this point I want NO dealings with this company and will stay away from Dodge and Chrysler products from now on because they refuse to do anything on a simple thing and know that a complicated event would be worse.

MaxCare Warranty Scam

10/2/2007 Nashville TN

I bought the MaxCare Warranty on my car when I purchased it from CarMax last year. The salesman said it covered everything except for normal wear and tear like wipers, brake pads, alignment, etc.

Recently, my alignment started pulling to the right really bad. I knew I had to pay extra for it, but when I got there, the service guy started looking into other things.

A quick re-alignment turned into:

Bad fuel injector that needed to be replaced
Cracked power steering belt that needed to be replaced
Cracked AC belt that needed to be replaced
New front tires costing $256 (for just the two tires alone!)
And the re-alignment

My $50 MaxCare deductible went to a soaring $500 bill because all the other stuff had to be fixed before they could re-align the car. Additionally, they couldn't even work on the car because it was still under warranty with Nissan. They told me I could either come pick it up and drive it to Nissan or they could take it there for me.

When I went to pick up my car, they told me I owed $81 just for the estimate. I'd never heard of such a thing and complained to the manager, who waived the fee.

I then took it to Bridgestone and Nissan. Bridgestone charged me $200 for the tires and alignment and also told me the reason my alignment was off in the first place was because one of my wheels was bent. I was very surprised because even CarMax couldn't tell me that. We got the new wheel for $40 and Bridgestone swapped it out for free the next day.

Nissan looked at my car and told me that the fuel injector did *not* need to be replaced -- it was just clogged -- and a special cleaner could be put in it to get it running correctly again. They also said there was nothing wrong with my power steering or AC belts.

And by the way, my car is only 1 year old!

I may continue to purchase cars from CarMax because their sales staff is friendly, knowledgeable, and fair, but I will *never* take my car to the service center or buy the MaxCare warranty again.

Denied Repairs

9/30/2007 Sandy OR

For Christmas 2006 I received a new (to me)2003 F-150 4X4 along with a Service Insurance Policy for used autos. In Jan. of 2007 my truck started having difficulty sometimes, starting and running. I visited many web sites looking to see if this was a common occurrence to this Ford product. Happily, I found a site that had this exact problem listed, so I went to see the answers given hoping to find a quick fix. What I found was that the problem was caused by a faulty Windshield gasket. Because of the insurance I had,I took it straightaway to the dealership from which it was purchased. I was informed that a new windshield and new "brain" had to be installed. I asked them to do so and related that I had a policy that stated it covered the "brain".They informed me that they were familiar with this policy and would commence repairs immediately. After the repairs they informed me that the "brain" was not covered and that the bill would be an approximate $996.00.

The following is the exact wording in their pamphlet:"... All factory installed computers;computer control proms...". Why it was refused I have never known.

Bad warranty on Springair Ovation

9/21/2007

I bought a Springair Ovation King mattress set in Sept. of 2004. The bed sags on each side where my husband and I sleep. I made a claim and the response was that the sag was merely upholstery compression and to be expected in a quality mattress. I do not expect a quality mattress to be one I have to climb out of each morning. The representative stated that it was only a 1 1/2 inch sag. There was no way for him to know the depth of the sag from the pictures I sent him.

This bed is not quality and I would like statistics on how many of these complaints have been lodged.

Air conditioning repair

9/21/2007 Atlanta GA

On August 9 I reported an A/C outage. It's now late September and the repair has yet to be completed. No reason has been given, only promise after promise to get back to me as soon as possible.

This is a vendor to avoid.

Service Net = Service Not

9/14/2007

On February 24, 2007 I made an online purchase of a refurbished Lexmark C750 printer from Compu-America for our non-profit animal rescue organization. I also purchased a two-year extended Service-Net warranty through Compu-America. One of the primary reasons we purchased this printer is because of this warranty that is promoted by Compu-America on their website. Compu-America’s website states “ For just a few pennies a day, your system will be totally covered in your home or office for a period of three years�. They go on to state “You won’t have to wait days on end for a technician to show up…�
In June of ’07 the printer began having problems. Realizing that I had never received a copy of the warranty I purchased, called Compu-America to obtain the number for Service-Net. On my first call to Service-Net they stated they could find no record of my warranty. I had to make several phone calls between both Compu-America and Service-Net before the warranty was finally acknowledged. Three weeks later I finally received a copy of the warranty from someone named Christina. Although I paid $124.00 for the warranty, the warranty I received listed a ‘Retail Contract Price’ of $50.00. Reading the back of the warranty I realized that it sounded nothing like the wonderful plan promoted on Compu-America’s website. Subsequently, when I tried to set up an appointment with Service-Net, I was then told that my warranty had been cancelled by Compu-America and that I must contact them for any problems.� I again contacted Compu-America and spoke with someone named Miguel, who managed to get my warranty reinstated. Next, on my return phone call to Service-Net I was told “We found your warranty and have issued you a new certificate number, but it will be 24 hours before the new number can take effect.� I inquired as to what had changed in my warranty that required the issuing of a new number, and was told “Nothing, the warranty is exactly the same as the original�. I asked then why a new number, and was told “That is the only change in your warranty, you’ve been given a new number and will not be able to schedule a repair until the new number takes effect in 24 hours. I waited the required 24 hours and called back and was then told by someone named Morgan “We cannot honor the warranty we sent to you because you did not have a 90-day warranty with Compu-America first.� I again made numerous calls between Compu-America and Service-Net attempting to rectify the problem. FINALLY, Service-Net agreed to schedule a repair and told me someone would call or come out within the next 24 hours. Three days later, after no one contacted me or showed up, I called back and was told by someone named Marilyn “We have decided your problem is a consumables issue and therefore isn’t covered.�

I then contacted an independent printer repair company and obtained proof that the issue was not with consumables. After numerous calls to Service-Net supervisors with threats to contact the BBB, someone named, ‘Suzanne’ from Service-Net ‘Enhancement Team’ finally called on a Friday afternoon and stated that someone would be coming to fix the printer on the following Monday. She told me to please call her back if no one contacted me or came out. No one called or showed up that Monday, or the following Monday. Suzanne did not return any of my calls during that seven-day period. Then, almost two weeks later and completely out of the blue, someone showed up unannounced to look at the printer. Without even opening the lid he determined that the problem was a maintenance kit which, ironically, was not covered by Service-Net (despite the fact that Service Net advertises a “totally covered� system). At this point in time over five weeks had passed since I first reporting my printer problem to Service-Net. This five-week wait caused a loss of revenue to our all-volunteer, not-profit organization.

The warranty they offer is falsely advertised and is intentionally misleading. I have also filed complaints with Rip-Off Reports, the Better Business Bureau, the TX Attorney General's Office, the IN Attorney General's Office and the Texas Board of Licensing and Regulation.

Can you really call this a 'warranty'?

9/12/2007 Urbana IL

So after about 6 months of use on a 5 year warranty the 550W Mad Dog power supply blows taking the mainboard, video and sound card, and probably a gig of RAM with it.

I contacted the company and read the warranty. In the warranty it states Mad Dog has the right to replace a defunct product with a 'like-new' model.

Which is exactly what they did, sent me a refurbished unit.

So here I am pretty much out a computer and I got a refurbished power supply that I won't even put in a spare Win98 machine as compensation.

So much for me ever using Mad Dog Multimedia services EVER again, and perhaps even Circuit City.

Poor Customer Service

9/8/2007 KS

My husband and I received a patio set for our wedding. When he took the coffee table out of the box to put it together he showed me the frame was bent. Thinking it may "pull" itself together he went ahead and put it together.
Well, it did NOT pull together and it began unraveling. The ends of the wicker cord were not tied to anything. They were just kind of "stuck" in loosely and they came apart leaving a shabby looking coffee table. I called the phone number on the paperwork.
The lady told me in order to use the warranty (?)we would need to mail in our receipt with photo's.

I told her I didn't have a receipt as it was a gift.
She said to get warranty service we would have to follow the rules!

Now we are stuck with a piece of crap that was MADE IN CHINA.
This company has no email address or website. Pretty nifty scheme I'd say.

Mis-represented Honda Civic Towing Capabilities

9/7/2007 Kingman AZ

Findley Honda mis-represented towing capabilities of Civic
We are full-time RV'ers so it is very important we have a car that can be towed. We called Findley Nolte Honda and inquired of a automatic car that can be towed on four wheels. They stated that the '06 Honda Civic can. We went to their dealership and two separate salesmen told us that the Honda Civic can be flat towed and that they have sold several to other RV'ers. The closer of the deal told us that they could even put on a tow bar if we had the time. We did not have the time. We went to another company to put the tow bar on.
After towing for 10,000 miles we pull up to a stop in Canada and the front wheels lock up, jerking the motorhome. We immediately had it towed into a Honda dealership in Canada. They informed us that the whole transmission had to be replaced.

We immediately called Findlay Nolte Honda and told them the situation and how were they going to help us. They replied that the warranty is not valid if the car is towed. After checking with management they would only offer their cost of a transmission approximately $1200, and 1/2 labor $249.20. Their total offer $1449.20 which we declined.

The actual cost owed to us $6372.28. This is for Transmission, Car Dolly, receiver hitch, trailer electrical, and hook-up of electric brakes for tow dolly.

We would not have to have a dolly for car transport if they were honest with us regarding towing. We would have never bought this car if it could not be flat towed.

We have already spent $2500 on tow bar system and $1200 on a braking system which we only purchased for towing on four wheels, and now can not be used.
We were fortunate that we were pulling from a stop sign and not going 50 mph on the Hwy.

Warranty

9/4/2007 Elmhurst IL

In May of 2006, I purchased a $1,200 Serta mattress and box spring from American Mattress. I had a Serta over 10 years and it was time to replace it, so I purchased another Serta.

The bed that was delivered was damaged (the ticking was picked and pulled and looked dirty). While the bed frame was being put together on my hardwood floor, it was dropped and scraped and left a gouge in the floor.

I had to call the store and after a few more calls, I did get another mattress (had to take more time off from work).

After 6 months, the bed felt worse than my 10-year old mattress. I sleep alone, yet there was a huge depression that I would roll into and it feels like there’s a broken spring somewhere in the middle. I wake up feeling like I've been hit by a brick truck; my 10-year old sofa sleeps better than this bed.

Since it was so new, I contacted the store and was told I would have to pay $45 to have someone come and look at the mattress. And, unless there was a visible dip in the mattress that I would not get anything replaced. The overall comment was not to expect any real results.

Well, since this mattress has the foam, you won’t see the dip until there is pressure on the mattress.

Next, I contacted Serta directly via email. After about a month, the emailed me that they couldn’t do a thing – go to the store. The worst part; Serta is about 15 miles from my house.

So, now I’m wondering what is the point of having a warranty if you have to pay someone to fulfill it so quickly after purchase?

I called the store again and asked to speak to the regional manager. I eventually hook up with this person and once again, I’m told to pay the $45 and not to hope for much since it’s rare that a mattress is replaced.

Now, it’s a year later and I can’t switch my mattress to a comfortable spot. I actually sleep as close as possible to the edge of the bed to try and get decent support without getting a stiff arm and hip. I don’t know what to do; I can’t afford another mattress and I’m really frustrated.

I do know I WON’T BUY another SERTA ESPECIALLY FROM AMERICAN MATTRESS. If you get a lemon, they certainly won’t and don’t stand behind their products.

Do Not Use American Home Shield

8/24/2007 St Augustine FL

This company is horrible. It took us over three months to get our pump working (the one that brings water to the hosue!) and all they wanted to do was nickel and dime us to death - the repair person said it needed to be replaced but AHS said no just fix it part by part. It's still on the fritz but AHS is not putting out the money to get us a new one. The repair guy said he didn't recommend us staying with AHS as they are ALWAYS like this.

Do not want to truly fix the problem just put a bandaid on it!

Still waiting

8/21/2007 Pittsburgh PA

Please don't buy RCA products. I have been waiting for a working RCA L32WD12 since I mailed one back to the company for service. I have gotten 2 refurbished TVs. Neither one is in working order. I got one on July 25, after waiting & calling. It did not have the back panels on it,nor in the box. It would not stand up correctly. I had to return it also to Texas. Then on August 20, 2007, i received another 32 inch from the same refurbishing center & it does not work at all. The back panels were not on & they also were not in the box. I refused to wait for another packing slip to come in the mail from RCA/Thomson. I refused to drag this TV to another Fed-ex center to ship back. After waiting on the phone for 10 minutes, I was told that they will allow me to take it to a service center & have it checked out. If the TV is defective, the service center will mail it back. Whoooo! I still do not have a working TV after returning 3. They lied & told me that I was to return the TV & I would get a NEW TV in 7 to 10 business days. They tell lies & then will talk to me on the phone like they are robots. Please do not buy RCA, the warranty is the worst. I did purchase this junk at Walmart. Walmart would not do a thing to help me either. I have called & kept them up on this terrible situation. All I get from them is sorry. Yet, I purchased an extended warranty when I brought the TV.

It still goes on while I am waiting for a TV from RCA. No refund on that warranty. I am not using it but the time is running out.

StainSafe warranty is a cheating

8/21/2007 Union City CA

I bought StainSafe 7 year warranty for my dinning set and China (bought from Leviz in Santa Clara,CA). The reason I bought the warranty because I've been told if anything is damaged, they will repair it. First time I filed a claim, they denied it, reason is that they only repair wood and glass damage. My broken piece is a glass door rim, not wood, not glass. Ok, I accepted the reason. Last month I filed 2nd claim because the glass door is broken. They asked me to mail them the supported document including copy of warranty, invoice and 5 pictures within 30 days. I mailed it out 2 weeks before the deadline. Now my claim is denied again. Reason: they didn't receive the document within 30 days. I want to talk to their representative, but no live people answers the phone. No one replies my email.

I called Levitz, they said they no longer use StainSafe because of their bad service. Basically, nothing I can do now. I really feel this warranty is a cheating.

Charged for warranty.

8/21/2007 los angeles CA

Ordered a new lamp with a 6 month warranty that cost 50 dollars. The next day I tried to cancel the warranty because Panasonic covers their lamps for free. This company charged me for something that should have been free and would not refund my money 1 day after I ordered the lamp.

SunGlass Hut are great people!

8/20/2007

Bought a new pair of Revo's a couple months ago. They soon developed what the SunGlass clerk called stress cracks in the lenses. They were out of stock on my model but got on the phone and found a pair at another local store. They put them on hold for me. Went to the store and in five minutes had a new pair at zero cost to me. I found the entire process professionaly handled and without any grief. They now have a customer for life.

I recommend SunGlass Hut to anyone looking for quality sunglasses with great sales people to work with.

Lack of warranty action

8/19/2007

I purchased a new RCA TV on 10-26-06 which has a 1 year warranty. In June it started to have problems. At the direction of RCA it was sent to a local repair shop. They determined the problem but have been unable to get repair parts from RCA for a variety of reasons, none of which any sense. I have repeatedly contacted RCA and they keep assuring me that it will be repaired but cannot tell me when. It appears this process can go on forever with no resolution.

I am very upset with their lack of customer service and action!!!!!!!!!!

I have had to resort to legal action because of the lack of action on the part of RCA. I suggest that all affected parties do the same.

Toro Warranty? What Warranty?

8/2/2007 Corpus Christi TX

On March 16th 2007 I purchased a Toro LX 500 Garden tractor, today is August 2nd 2007. In the 130 or-so-days I've owned it, I've had it in my possession for about 30 days, it has ELEVEN hours on the time-o-meter. At 9 hrs the drive belt on the transmission hand-grenaded. I took it to Johnson's Turf & Irrigation Corpus Christi, TX - a Toro service shop. It sat there for 4 weeks before someone could make warranty decision (at TORO) to replace a BELT….After it was replaced it lasted about 3 hrs. Now It’s been back at Johnson Turf & Irrigation for six weeks. Calling Toro’s 800 # is useless, and after speaking with some of the forks in their warranty department (who are clueless) and can’t even give you a MONTH when repairs can be completed - I’m serious! I told the last one I talk to “please record this phone call and play it at your next Board of Directors Meeting�. But she was a good candidate (Toro supervisor) for a Dale Carnegie course.

Take heed if your buying a garden tractor or anything for that matter with Toro stamped on it.

Clint
Still Waiting

Internet Sale www.anytimepets.com

7/27/2007 Internet FL

BE AWARE:

Do not use this site, every thing looks great and they have a great sales picth along with very nice pictures of puppies and all types of quantees, yet you don't get what you pay for.

I was asked by my sister to find a teacup Yorkie for her solemate. This is something she has wanted since her last dog had passed. After finding and being sold, what they promised, thing have been going bad.

My Sister bad over 1600.00 with airplane fees and all did as she was told and took the dog in the same day she drove 2 hrs to Jacksonville to pick up her long awaited puppy. We had surpised her for her 60th birthday. If course she was thrilled.

All was fine until the last visit to the vet. Scheduled appox. one month afer the first visit.If you are a pet owner you know how fast you get attached. Come to find out the dog will never be a champion tea cup as the papers claim, for he has an overbite, and the only way to say it is his little nuts will never come out and the worst is he is NOT A TEACUP.

My sister is very upset, they want her to send back the used dog and guantee that she will receive a teacup, how do you send a animal back after being very attached. She has told them she can not let the dog go and will settle if they will refund her the price difference between a Full size and the teacup, which is around $800.00. SO LET THE BUYER BEWARE--

S.F International will not honor lifetime warranty of their products

7/14/2007

I purchased 47 SFINC 4GB SD memory cards for resale on the internet. After selling three of the cards, two were returned as defective. I decided I should try the cards on my computer to test them before selling. None of the rest are recognized by my computer. I was selling the cards on Amazon. The feedbacks on Amazon about the cards are all negative. I've repeatedly tried emailing S.F. International with no reply from them. The packaging on the cards is printed with a lifetime warranty.

 

Tanning Bed

7/12/2007

I wish I had checked with the better business bureau before I bought from this company. They already had many complaints, they told me one thing on the phone about the warranty and then when it quit they told me something else. I have a tanning bed now that quit after less than two months and they will not fix it.

Beware of this company when looking to buy a tanning bed

Part Availability

7/12/2007 Great Neck NY

Efforts by Nissan must be improved to ensure that there is no wait time for parts. Failing to have parts available, puts the Dealer in the position of taking the heat for the failings of the manufacturer. Some Dealers deserve all the heat they generate. Unfortunately some will get burned because of the actions of the corporate entity.

In my experience, the dealer's actions were dictated by Nissan and having gone through the experience, I seriously doubt that I can ever consider another Nissan in my future.

Had I not had the experience with corporate Nissan, I believe that I would have been a loyal customer for life. Initially, the Versa was a home run. Unfortunately, a repair event has caused it to become the catalyst for a serious revisiting of a relationship with a manufacturer who is really out of touch with today's consumer.

Mosquito Magnet Repair Ripoff

7/11/2007 Randallstown MD

7/18/06 CBMI reconditioned my Liberty Mosquito Magnet for $115.00, $0.00 12 month warranty and $18.96 shipping. The unit did not work once we received it so I returned it to CBMI. They stated that the machine worked fine while at their shop so they sent it back to me and made me pay the shipping cost. Again, the unit did not work. I called CBMI and the owner Dan stated that the company that supplied the part to CBMI to repair the unit sent a faulty part so I had to take my complaint to them. I called that company and they stated that they did not supply the repair service so I would have to take it up with CBMI. I called CBMI back and talked to Dan again and stated that CBMI issued the warranty so it was their responsibility to refund my money. After several phone conversations with Dan over the next few weeks he agreed to refund me $40 (he stated that is what I paid for the warranty). I refused that refund because I paid $115.00 and the machine never worked, not even one week so it should not be prorated. I sent complaints to the BBB and still CBMI refused to stand by their written warranty.

THIS COMPANY DOES NOT STAND UP TO ITS WARRANTY AND YOU ARE CRAZY DO CONDUCT BUSINESS WITH THEM.

I still have NO TV (2 went bad and now nothing)

7/10/2007 Santa Fe Springs CA

I purchased a Westinghouse LCD TV on 7.1.06, a few months later it died. Returned it (at a cost of $105 out of my pocket) and received a new one (different serial #). A few months later, that one died. Returned it at Westinghouse Digital's expense (they received it 5.18.07) and I have yet to receive a new one. Filed a complaint with the Ohio Attorney General's Office yesterday (07.09.07)

Serial # of first TV: W1903CMN053800637

Delivered on:
12/26/2006 11:29 A.M.
Signed by:
LAW
Delivered to:
SANTA FE SPRINGS, CA, US
Shipped or Billed on:
12/18/2006

Serial# of second TV: W1903CMN052902402

Status:
Delivered
Delivered on:
05/18/2007 10:35 A.M.
Signed by:
WANG
Delivered to:
SANTA FE SPRINGS, CA, US

The below are the complaints on file with the Ohio Attorney General’s Office, which I requested the public records on 07.01.07.

Complaint #
Company

323527
Westinghouse Digital
325643
Westinghouse Digital
327036
Westinghouse Digital
334192
Westinghouse Digital

UPDATE UPDATE UPDATE UPDATE UPDATE UPDATE UPDATE UPDATE UPDATE UPDATE

I was reimbursed my $105 on 07.19.07 and received a new TV - which, as of this date 10.05.08 STILL works :)
A lot of work on my part, but finally satisfied.

No Warranty, No Customer Service

7/3/2007

The Following is a letter to Jim Micali, CEO of the Michelin Company

Mr. James Micali
President and Chief Executive Officer
Uniroyal Corporation
P.O. Box 19001

Dear Mr. Micali,
Your Customer Service department has been unable to properly respond to my request for help in regards to a set of tires that are not performing as expected or advertised, and I need your help to resolve the situation.
In April I made my initial call to your customer service department in regards to an issue with very short wear life in a set of Goodrich Long trail tires on a 2005 Nissan Xterra, as this vehicle had at that time 25,000 miles and I had already experienced one highway blowout and was told by a dealer at that time (keep in mind while looking at the excessive wear on the remaining tires) that I “must have run something over�. In any event I called you customer service department, who were very interested and asked me to take the vehicle in to Big O tires locally and all they needed to do was inspect the tires and call back to Goodrich with the measurements. Sounds simple…but after spending two hours there (until they had time for an inspection) they did the measurements, agreed the mileage was poor but refused to call Goodrich. The only consolation I got from this dealer was a shrug and the statement “sometimes you just get a bad set of tires� (and I am quoting this statement).
When I called your service center back about this there were the usual apologies and I was given a list of other dealers I could see about this. I at this point took time from work (5 hours total) to visit each of these dealers only to get a similar response and an agreement that these tires are certainly wearing out fast…but absolutely no effort to correct the problem.
This of course prompted another phone call to your service center (keep in mind, I have been repeatedly told by Goodrich that I should expect 50,000 miles on these tires). Now that I am both angry and upset by this apparent run around ( and now that this has already cost me price of two of these tires in lost work time plus the one I had to buy after the blowout) I am transferred to what seems to be another level of customer care where I am again placated and told “ drive these tires until you wear up all useable tread and call us back and then we’ll talk about it�…perhaps we can recommend a better tire.

I have just (within the last hour) spoken to another of your representatives and of all surprises apologizes for the run around treatment and guess what…he wants me to take the car in to a dealer and have them check the wear and contact you, I would guess that if you had bothered to read this all you be now see a pattern that I have become all to familiar with and I am not about to get the same treatment again.

As a follow up to this I have recieved a call from Mr "Eddie" Styles who assures me that "there is no one above him" (this is after 3 requests to speak to a supervisor)...yeah right, he signs his own checks I'm sure. In any event I was given an offer of 40% for my tires...all I need to do is go buy a new set (of Goodrich or Michelin) and send them the reciept and they will refund the 40%. I asked Mr. Styes (Eddie) to put this into writing and the answer was an adamant NO! "we are not in the business of writing letters".
After all of this does anyone think I would trust them to honor this.
Don't buy from these companies as it became painfully obvious that no matter what they advertise or say, they will find a way out of honoring any offer. I have been out right lied to and treated like dirt by the customer service representatives and the dealers who represent these tires.

Payne Equals to PAIN

7/2/2007 Riverside County CA

If you ever need to buy a central A/C unit , nevdr buy PAYNE If you do You will have a lot of PAIN in the future.
The manufacturer's employees are taught to be rude and brush off any claim for refund for the part which the company givfe 5 yearss warranty. It happened to me. Don't let PAIN get to you too.

Substandard product

6/20/2007 Houston TX

I purchased a $1000.00 leather couch at Ikea in Houston,and within a month there was a noticeable and permanent migration of the padding material in the seat cushions. Which leads me to believe that either insufficient material was place within, or the material used was of poor quality. I eventually contacted Ikea's Customer Service Manager and their "expert independent builder and assembling professional" diagnosed that it was a case of normal wear and tear. In fact he looked me straight in the face and said this is how a soft leather couch should feel. Their warranty clearly covers seat cushion filling, and if this is not a case of defective material / workmanship then I do not know what is. I have sent a certified letter to the Owner / Manager Mr. Harald Witt of the Houston IKEA store since April and I have yet to hear from him. In short I am stuck with an piece of trash which Ikea has passed of as a COUCH! Ouch!!!

Always Check Your Paperwork

6/15/2007 ALBANY GA

On 4-21-2007 we purchased a 2204 ford expedition from ford town of albany. We purchased the extended warranty, but ask to pay cash so that it would not be included in our car payment. I never did receive my paper work for the extended warranty even though I called and inquired about it and also on one of my trips for repair service spoke with ms. Bruce as she is the ones that handles the warranties I am assuming... Who knows with ford town. She informed me all I needed to do was keep the piece of paper where I had bought it and when I came in for service they could pull it up. That is fine except what if I chose not to use them, she let me know they don't send out the paper work. I came home and called the company that we had bought the contract from and let them know I did not receive any paperwork. They did send me some and about 2 weeks ago I received it, didn't look at it just put it in my glove compartment for when I needed it. Well low and behold its a used car and I needed something fixed, hard to believe it when I have only had the car now a little over a month. Needless to say I took the car to the ford place here in sylvester and he brought it to my attention that we had a 200 dollar deductible for each time we used this.. To my amazement I was furious because no one told me anything about a 200 dollar deductible... Not one thing. So I immediately step outside of the ford place and called ford town (from my cell phone so I have record of it)after a long run around they finally got me to the young individual who sold me the policy opie is what they called him, better that what was going through my mind. He said there deductibles were 100 and 200, well hello what idot would choose 200 over 100, we were never given this option because if I would have been given an option I would not even have purchased the warranty. In my opinion it would not have been worth that..So today my husband went up the ford place and they brought out the paper work and showed him where he signed it, but hell so much paper work is thrown at you and you sign, the extended warranty person never fully explained all of this to us. I paid 1469 dollars cash for this policy so that it would not be in on our car, so they added it in on our car and put that we put a down payment so now we cant get our money back they are sending it to our finance company to put toward our car.. You ask me why am I angry.. This is my money they added it in so that they could collect tax on it and flat ripped us off. You may ask what I want.. I want my money back, right is right and wrong is wrong, the guy that sold us the policy should have to rework the agreement and give us our money back. Every individual I come in contact will know what crooks the ford town of albany is and if mr bob beard, george harris managers don't stand up and do the right thing I will try my best to warn consumers about there wrong doing and crookedness. I was warned about ford town and against my better judgment bought the car consumers should be warned about this. I will never buy from or recommend this company to anyone from florida to georgia and places in between I will spread the word.

Not worth the money

6/12/2007 Gainesville FL

I recently had a check engine light, check suspension light, and abs light illuminate in a used vehicle that I purchased. I bought the extended warranty in hopes that if I were to run into problems like this it would be covered I was wrong. The check engine light was from a faulty intake hose. Check suspension light was from a bad air suspension valve and the abs light was on because of a bad sensor. You would think buying the best extended warranty plan would cover these parts.

I WILL NEVER BUY ANOTHER EXTENDED WARRANTY PLAN FROM PREFERRED WARRANTIES INC AGAIN IT'S A WASTE OF 1200 DOLLARS.

Refused to pay for the back windshield that just shattered for unknow reasons

6/11/2007 333 Brookhaven St. MS

2007 Chevrolet truck Silverado was sitting in our front yard and I noticed that the back windshield was cracked/and had broken lines. Iopen and closed the door and some of the glass fell in the back cabin of the truck. Had truck towed to Liton Glass for repair because the truck was under warranty. The Supervisor at dealership reports that the window was not under warranty and refused to pay for the cost to have the back window repaired. He states "the weather has been really warm down here and it could have been the heat that may have caused the window to shatter. Explained to him that I have not had the truck for a month and I feel that it was their responsibility to pay for the repairs. I have very unappy with the way I was treated and felt that he did not have any respect for me as a paying customer

Blatant lying by VW representative

6/9/2007 albany NY

My 2006 Passat had engine failure at eight thousand miles on feb. 21, 2006. Car still in shop with metal all through motor. VW says metal wont hurt engine, they refuse to fix problem. Dealer that did repair, and dealer I bought car from said metal wont hurt motor. Ten other dealers all said pan needs to be pulled, and oil and filter need to be changed, and engine could seize up if not properly repaired. VW of America said they support dealer that did repair. I am still paying on car, but I know it is not drivable. Bought at Langan Motor Car, Schenectady, NY.

Greg

Lack of Backup to Warranty

6/4/2007

I bought many window treatments from Smith & Noble because of their fast service and wide selection. I even used them for the majority of the window coverings in my new home 5 years ago.

But they are refusing to honor their "lifetime warranty" on one shade (whose color is rubbing off, consistently, on the windowsill). Lifetime warranty means the lifetime of the shade which is fine except for this flaw. They will only replace it for 50% of the cost of the new one (and, I would have to replace another identical, non-problematic shade in the same room).

A company that doesn't stand by its warranties isn't one to be trusted. I will never use them again and would not recommend them to anyone.

Almost recurring problem

6/2/2007 Casa Grande AZ

Recently, we had our 'Check engine soon' light come on in our 1998 Ford Windstar. We took it to Purcell's Tire, a Goodyear shop in Casa Grande, AZ, as they have worked on the vehicle since my wife's mother bought it. Seems there were some parts on the intake manifold or something that went bad on both sides of the engine. Over $800 and something to fix.

Jump ahead to almost a month later, the 'Check engine soon' light comes on again, and we get it into Purcell's as fast as we can, hoping it is the same problem, as it would be under warranty. Well, of course it is not the same problem. Who'd a thunk? They put the diagnostic reader on it, and said it was the catalytic converter. The mechanic said it also gave him 3 pages of things to check before replacing the converter. The wife just called Purcell's to see if they had an estimate yet, and of course, they don't. Turns out the guy doing the work on it is not there for some reason. They promise an estimate first thing Monday morning. Meanwhile, here we suit out in the peach orchards twiddling our thumbs, as our scooters do not have the range to get anywhere. What I want to know is, why was this not detected when they fixed it the first time? Converters don't just suddenly fail overnight, and the diagnostic computer should have found a problem when it was worked on before. Purcell's is going to have to do a really great job at a decent price if they expect to keep us as a customer.

Purcell is a multi-state tire and repair shop that was given a prize by an industry magazine at one time.

Poor Product and service

5/29/2007 Canada

Beware, do not buy any Stainless Steel from this company, they sell sub standard quality products and do not warranty any thing the sell. Myself and a few friends purchased tubing from their Hamilton location and we had nothing but grief when trying to return the product because of rust, they are rude and blame everybody for their mistakes.

Fraudulent Extended Warranty

5/28/2007 San Francisco CA

Someone needs to monitor uwc21.com ultimate warranty corporation and see why they do not want fix cars with extended warranty bought through warranty solution online.They have so many loopholes that if you say anything that might sound wrong they ding you forever on that repair. You cannot know how to diagnose a cars problems if you the consumer are not a tech. EG: car starter does not work covered under the warranty..they ask has your hood ever been opened and your engine cleaned if so denied. So many hoops and you get no repair and no help next person please.Basically, you pay in they don't pay. FRAUD!!

Guarantee Refusal

5/25/2007 Sherman TX

The firm which sells the Miracle Blade knives make the point of a liftime warrenty on there product which is the reason I purchased the set. I am 82 years old and the shears that came with the knive set broke when they fell on the floor so I contacted Miracle Blade about a replacment in which they said it would cost me 4.95 for shipping and handleing in which it was put on my credit card for that charge. Now I have contacted them three times and been charged each time for the shipping cost and have yet to recieve the replacment. So when i called them back this morning and asked to speak to the superviser I was informed I could not speak with one and to get the replacment shears I would have to pay the shipping cost once more. Why is it they are able to say there is a lifetime guarentee and them not have to stand by there promise. So could someone please tell me what I can do about this matter.

Warning: Integrity Fence Co; Clanton AL

5/25/2007 Birmingham AL

We entered into a contract for Integrity Fence Co to construct a privacy fence at our home in Birmingham, AL in July 2006. By Jan of 2007 the majority of the posts (14 out of 21)were warping to the point that the fence needed to be replaced. We contacted the owner of the company to come out and examine the fence since one of the major selling points he used was the "warranty" that came with it. He agreed that the fence needed to be replaced and said he would call us once he got in touch with his vendor for the wood. After a couple of weeks of not hearing from him, we called back and we were told that the vendor he used for the wood wouldn't replace but 3 posts and that we should take it up with them because his "warranty" didn't apply. After weeks of arguing, I called the vendor myself and found out that the story we heard was a complete lie. In reality the vendor had offered to replace all wood, materials and had offered to apply a credit to his account to cover a portion of the labor. The owner of Integrity made the statement of "Why would I pull my guys off a job that's making a profit to come fix your fence"? After almost 4 months and numerous threats of legal action, Intregrity and the vendor agreed on a settlement that included cash to cover his labor and all of the materials needed to repair the fence, however when [name removed] sent his crew to our house - he only intended to repair a portion of the fence despite the fact the he already received the lumber and cash to cover his labor. We are now in the process of taking him to court to try and recover our money that was wasted by using a disreputable and untruthful contractor. Beware - if you are thinking of hiring someone for a privacy fence in the Birmingham, Chelsea, & Clanton areas of Alabama - you are taking a huge gamble if you use Integrity Fence and Deck Co.

Florida Pet Lemon Law

5/24/2007 Chiefland FL

Purchasing a dog of show quality is an important decision. Finding a breeder to trust is also an equally important decision. I made a decision without all of the information that I needed and I have made a terrible mistake. My mistake was TRUSTING Mark and Beth Carr with McBeth’s French Bulldogs.

I have a story that needs to be told. My story will tell why I made such a terrible and costly mistake. I have all the documents to back up my case and I feel that if you are considering purchasing a dog from these people, you need to hear what these people are all about. Please, whatever you do, you owe it to yourself to at least listen. My mistake cost me more than $8000. Friends they will be, at least as long as you are writing checks to them. When the checks stop, you will no longer be a friend. Listen to the problems my dog has. She has many heredity and genetic problems. All of a sudden, no communication and no more contract and I am stuck. So much for a replacement dog! It doesn’t seem that it will happen.

You need to be informed and if you still decide, then at least you knew up front and the risk you were taking. Please contact me and talk to me. I can tell you others to talk to as well. Don’t make the same mistake as me. Avoid the terrible stress.

Sucky Mattress Warranty

5/22/2007 Lacey WA

We have owned our mattress for a little over 3 years. Since the birth of our child she has slept in her crib in our room. We have to try to ever so slightly roll into bed because of the squeaking. My husband and I also roll into the middle because we have a crater. I emailed, left messages, sent in my service form and I didn't get anywhere. I finally got ahold of someone on the phone today and she said that because I have a stain on the edge of my bed it is not covered under the warranty. WHAT?? Why doesn't anyone tell you about this when you purchase the mattress. I sent an email to their customer service today about my negative experience and this is what I received

"We are in receipt of your recent email. Please be advised, our warranty clearly states Spring Air reserves the right to refuse warranty service for mattresses and/or foundations found to be in an unsanitary condition. In the mattress industry, a stain is a stain. It could be milk, water, tea, bodily fluids, etc. It is considered to be in an unsanitary condition. We regret we are unable to assist."

Thank you,
Sincerely,

Joanne
Customer Service


Thank you? Are you kidding me? No, thank you for a horrible experience with your company. So, I guess lesson learned. Put a kiddy plastic sheet on your bed, because no matter where the stain or what the stain is, they don't care.

So-called "FREE" parts replacement warrantee

5/18/2007 Albuquerque NM

I bought the fridge at BEST BUY for approx. $760 about 38 months ago.
The primary reason I bought that model was that it had a freezer on the bottom,(rather than the upper portion of the unit)and secondly was the excellent parts warrantee. I now find that while it do indeed have an excellent PARTS REPLACEMENT(7 yrs)guarantee, the labor bill is $375.00 USD, (but w/no guarantee that action will correct the problem). The popularity of repairs for LG Appliances is so great that there is a 10 day waiting period for an authorized repairman to get my fridge a place in the que. So upon finding all these facts, I have purchased a similar version in General Electric from LOWES. I recommend against LG Appliances.

Poor Service And Warranty

5/17/2007 Stoughton MA

We purchased an entire bedroom set and a tall dining room table with 8 bar stool style chairs. I have a complaint about the product and the company.

We purchased the goof proof for the dining room table and chairs but not for the bedroom. However, when we got the bedroom set, we found that the armoir leg was broken, then the drawers on the man's dresser broke and then finally, the bed frame broke. (all within 3 months of getting the set) I called each and every time trying to get a repair or replacement for these items. It took almost a year to get a full replacement of the set. But alas, the new armoir leg broke! It's starting all over again! I'm sick of it. When you call the customer service, you get the run around. Bob's big commercial stating that we the consumer could call him, when we had a problem, unlike the big named stores, that's a CROCK! You can't get past the customer service and they are awful to deal with.

Now, the table set - which we bought the goof proof warranty for. When it was assembled, the guys didn't even take the cushions off of the chairs to remove the plastic! (which I didn't notice because they were pushed under the table. (I know stupid on my part, but come on!) I had to do it. I also, didn't get the tabs that held the glass, however, the driver knew of a place to get them and referred me. The chair got a stain(of course, it's white cloth!) I immediately called Bobs and got intouch with the goof proof place.. They sent out a long form, which we filled out and returned. We never got another follow up. I called NUMEROUS times, they wouldn't accept a fax of the forms, so I had to copy and send them out again! Still no response. NOW, the holiday goes by - I had a red table cloth on the table, a glass of water spilled and the red dye ran into the table and stained the top of the table.. do you think I could get a response?! NOPE!

They are thieves! They take your money and don't guarantee the "goof proof" policy. They just keep saying that they never got a call or recieved the forms back. So.. what am I to do? Bob's commercials now say to ask your friends and neighbors - I say - STAY AWAY FROM BOBS! They are quite the rip offs!

Repairs On New Home

5/14/2007 gray GA

We purchased a new home from dames ferry properties. We had a one year warranty on the home. Our front door has a huge gap in it, our dishwasher leaks really bad,you can see spots in the sheetrock where it was repaired improperly and the interior paint was applied very poorly. We faxed them a copy of repairs that needed to be made inside of the one year we were allowed. It has been at least two months and weve heard nothing back from them.We have copies of the fax they sent us telling us what they would fix. This is ridiculous that they will not stand by their agreement.

Devine Aircraft & Engine Problems (Pirep)

5/9/2007 Devine TX

I had my airplane engine overhauled and my interior redone at this shop in Devine Texas. I have had numerous problems arise from the work. IE: Important engine components not reinstalled; Alternator almost fell off, had to be redone locally; Rear seat foam not replaced (as per the shop's written proposal); Door frames not repainted (as per shop's written proposal); New exhaust pipes probe installed such that it makes that spark plug removal impossible; Oil pressure sensor broken by shop, and replaced with a set screw; Engine timing improperly set;

The owner of the shop, [name removed] did pay for half of the timing reset cost ($200.), but has ignored repeated attempts to rectify/resolve any of the other issues. I have sent him photographic documentation of my claims. I cant even get the courtesy of a reply. I paid over $21000 for the work. And in excess of $3000 to have problems resolved here locally. All work carried a warranty for workmanship/materials for one year. Plane is based in SoCal. I have copies of all correspondence and pictures regarding this matter.

Dealer refusal to honor warranty

5/3/2007 Newton IA

I purchased a 2005 Chrysler 300c from Clemons Inc. of Newton in April 2006. Prior to purchase the dealer did a check on the frame and found it to be okay. Front tires were to be replaced, but they had none available (this has still not been done). They also replaced the rack and pinion steering and a front stabilizer bushing.

Shortly after purchase, I found that the car made a loud howling sound when started. I took it took the dealership (it is under warranty) to have it looked at and repaired. It is now May 2007 and the vehicle is still not repaired. The dealership has decided that they don’t know what’s wrong with it and there is nothing more that they can do. I have requested that they buy back the vehicle at the current market value and they have refused. I have contacted Chrysler and discovered they don’t deal with these issues, they refer them to a mediator. The mediator has offered to try to assist with repairs, but they claim they can do nothing else.

As follows is a list of items replaced (none of which resolved the issue):

28 Apr 06 A.C. compressor clutch assembly/switch on air bag light
05 July 06 Alternator/power steering pressure line
10 Aug 06 Instrument panel bezel
22 Jan 07 Lower steering column boot/revised power steering pressure line
30 Jan 07 Transmission torque converter/solenoid pack
05 Apr 07 Idler pulley/fan belt/tensioner for water pump

My additional concern is that now the transmission growls and doesn’t shift properly. I don’t know if this is due to all the work that has been done on it, or some other source. I am not sure what my next steps should be. I am disappointed that the dealership has failed to handle this in a fair and appropriate manner and that Chrysler isn’t standing behind their product.

Deceptive Service practices

5/1/2007 Charlotte NC

The Service dept uses deceptive language to up sell customers into using additives such as Oil and Fuel Additives. They imply strongly that the products are required to maintain your Waranty. They also say the products are "required" by hyundai. The truth is that Hyundai accepts those products and will backup the dealers recomendations. But does NOT require the use of the products, and the Waranty is not affected as long as you follow the service schedule. The additative are a rip off. an extra $20 you dont need and Hyundai does NOT require

Warranty repair

4/24/2007 conyers GA

My vehicle has 35723 mi on it and its under a 36000 mi warranty from factory. These people charged me $536 after telling me $250 for the service. I have tried to contact GM and complain but can not get any help to complain to the right people.

Money Back Guarantee

4/23/2007

This company has 100% money back guarantee up until 8 weeks. I contacted them gave them all my information. I payed with a credit card, now they say they cannot give me my money back because its not a credit card I used. This company is a scam obviously if they can't hold up to there end of the deal.

TvMarketplace do not honor 90 day moneyback guarantee

4/11/2007 Brookfield WI

I purchased their cheap version of "Space Bags" and discovered they were nothing more than ziploc bags. Their email confirmation said I had 90 days to return for a full money back guarantee. First, they would never answer their phone or respond to their on-line chat. I sent the so-called 'space bags' back at my own expense, and have never received my money back! I filed a complaint with the BBB but with no results. TVMarketplace is a total rip-off! I am putting out the word on every website I can find.

Mis-measured windows

4/10/2007 Warminster PA

If you plan on using this company, learn how to accurately measure your own window frames. They sent their "Factory Trained" technician over to measure the openings for customer windows and when they arrived to retrofit the installer had to perform miracles because they were mis-measured. Thankfully they hire talented staff (this particular guy was actually a general contractor doing this for some side work) as he and his helper were the only reason I actually had windows that day. The company doesn't honor their published 100% satisfaction guarantee and the windows, while beautiful and most likely durable (have only had them for 2 weeks) are pricey. If you are going to get replacement windows from Thermal Shield, Warminster-PA, do yourself a favor and double check the technicians measurements. If I had, I would have corner round trim installed in the places were the "Custom" replacement windows didn't fit. I am only luck that they had the general contractor on his day off come do this installation otherwise I would be left with six holes in my house and no recourse.
THIS COMPANY DOES NOT HONOR IT'S GUARANTEE !!!!!!!

Be forewarned because not only is that warranty questionable, they don't return phone calls and also miss appointments with half hearted apologies.

2004 Jeep liberty 70,000 mile warranty NOT honored

4/10/2007 Eastern PA

Hello

I am having a major problem with Browne-Daube dealership in Eastonia PA . My car was purchased new at Browne-Daube and has a 70,000 mile warranty. The motor had, in my professional opinion, an engine component or computer originated defect inherent to the vehicle from the day I bought it. I bought the car in hopes of having a reliable new car but the car was anything but that. I needed a vehicle that would cover certain important requirements that I needed. I told the salesman to sell me a car that was great on gas , great in the snow and a vehicle that would be reliable. I needed these requirements covered due to the nature of my work. I am on the road alot and need to get to my customers rain, snow or shine without costing me a fortune on gas. I remeber the salesman saying you need a Jeep Liberty. I trusted his knowledge and test drove the suv. I should have watched the gas but of course gas mileage was one thing we already discussed and I was not metering it at this time. I bought the truck and took it home and noticed the mileage was poor. I called the dealership after 1000 miles or so and stated the mileage was terrible and the car was not very powerful. The tech said oh don't worry these motors ar tight from the factory but once the motor gets some more mileage the motor will loosen up and get better fuel economy. Well I do know that looser motors make more power than tight ones because the frictional loss in the motor is less and requires less power to run the motor . So I semi-accepted the benifit of the doubt. As it turns out the mileage and preformance both gradually seemed to get worse. Please read in detail below how my situation was handled, how the warranty was avoided by the dealership/manufacturer and the lack of professionalism/people skills in their worlds. I have been so displeased with the vehicle along with the way I have been treated I cannot believe it. I spent over $20,000.00, with this dealership because they assured me of how great they are being a five star dealership and how coming to them would be a great experience. To say I will never buy a car from them again is an understatement. I brought my car to them to look at when I noticed the huge drop in performance and mileage. They could find nothing wrong with my car as they stated. I found it very hard to believe but they are a five star dealership and have the best technicians and service so who am I to say differ. The reason I brought the car to them was because it was hard starting and the dash light would flicker and the car would stall out completely, as well as the significant loss of performance and gas mileage. The only thing they could say after looking at my car was I should spend 410.00 roughly on a 30,000-mile check up. I said you couldn't even tell me what is wrong with my vehicle now; tell me why should I shell out 400 bucks on a check up. No answer, so I left. At no time did the dealership tell me the car had any maintenance issues what so ever. We did all of our own maintenance which seemed to upset the dealership. They asked why I did not bring the car to them for service and I explained. I can't bring the car to PA because it is too far from my house in NJ and it would have consumed too much time to go to PA for maintenance. I explained to him I bought the car on the salesman pushing the dealerships five star rating and I felt confident in his speech. After feeling unsatisfied after they looked at my car and said there was no problem, I then contacted Chrysler directly and wrote them a two page detailed letter of my concerns which was just about the same as what I mentioned above. I went on to explain how the car was losing performance / gas mileage, how the car was not running right, how the instrument panel flickered and the car would abruptly shut off as I was driving. I wrote this letter and Chrysler received it in August of 2006. They followed up and left me a message on my answering machine, which I still have saved, with a customer care #, a contact and extension. I returned the call and expressed my concerns to the person who left me their name and number/extension. I felt I was getting somewhere and that felt nice because I told her the vehicle was unsafe and I needed help. She said she would take care of it. She would talk to me and then notify the dealership and they would do something to help me. Time goes by and the vehicle had about 32,000 miles on it. I figured it was taking them along time to get a file together or what ever and I never heard from the dealership. I put high mileage on vehicles and it wasn't long at all before I had over 50,000 miles. Around the 57,000 mile area the motor did the same thing it did before, the dash lights flickered and the motor started to stall on the highway. I got over to the shoulder and the car stalled and would not start. I had it towed to the dealership and said how the car did the same thing it has done before but this time worse. They looked at the car and said it was negligence on my part that they would not warranty the engine. I told the one service employee this has happened before. I build mechanical prototypes, engine test equipment, engine parts, a variety of engines for a living and have hand built over 100 internal combustion engines in my time in the business and have troubleshooter thousands, so any language he used in reference to engines was understood by me. I made an appointment with the Chrysler factory representative and met with him. I brought a magazine article with me, which was written by a major publication on my knowledge of internal combustion engines. I brought this magazine to put us all on one playing field so we all could maybe put our heads together and troubleshoot the problem. I was wrong again. As I entered the room I met the service manager and the factory representative. I was happy to meet with them and thought we talk through this ordeal logically. I went to shake hands with the two gentlemen and when I introduced myself I could tell how unwelcome I was. I asked what the diagnosis of the engine was and the factory rep said too much time in intervals of oil changes. Basically he said there was sludge present and not enough oil changes were done. We supplied the dealership with enough oil change stubs to satisfy their warranty guidelines. The service manager asked why did you not bring the car to us for service and why did your business conduct the oil changes? As logically as I could I explain how we do our own maintenance and how I lived in NJ and they were in PA. He said I couldn't go to bat for you because I don't have the proof because you did not come here for your service, so there is no proof of oil changes. I am assuming he meant if he had his own records because mine are not acceptable for whatever reason would be the proof he needed. It did not seem to matter to him that we documented the oil changes as much as the dealership not getting the service jobs. I asked to look at the motor for my inspection. All three of us went to the car for inspection. I asked the rep if he could explain his prognosis in detail please. I remember he said sludge and lack of oil changes. I said could I explain what I see? He said sure, so I gave my professional evaluated opinion. I told him there could be a number of reasons there could be sludge present and I explained and could tell by the looks on their faces lost them a few times so I explained in more easily understood terms so they could understand my prognosis better. I don't try to tell a doctor how to perform surgery and I know my knowledge limitations but engines are a topic that I am considered among many to be an expert of. I explained the premature service life of key engine components from the factory could cause this kind of condition easily. I told him if premature wear on piston rings due to product defects occur then extremely hot combustion gases enter the crankcase where engine oil is stored and used inside the engine. When this happens the oil becomes heated to the point where the oil breaks down and becomes solidified on the piston cylinder walls and is then scraped off the cylinder wall by the second piston scraper ring where the broken down solidified remains of oil and carbon from the combusted gases that go past the worn /defective rings mix with the engine oil and create sludge. This was an explanation these guys were not in my opinion ready to deal with. The factory rep was insulted by my explanation and got up out of his chair and said I was wrong his diagnosis was right and I should get a lawyer. I did mention earlier in the meeting to them that I talked with a lawyer and I wanted to try to troubleshoot this problem without the use of a lawyer at this time. I was not acting like fix it or I will sue. I just wanted them to know I met with a lawyer to learn my rights. The rep got up and without as much as saying nice to meet you, have a nice day, or anything pleasant, he smugly said get a lawyer. I never meant to undermine him but I felt that he was embarrassed by me losing him on the topic we were discussing few times in front of the service manager. I am guessing it must have been a blow to his ego or something of that nature. It is not my fault that I happen to be an expert on the inner workings of how sludge is actually made. I just don't guess and accept limited, undetailed simple explanations. When the factory rep left I then talked to the service manager. I mentioned the fact that I wrote Chrysler a letter with my concerns. He advised me to get him the complaint letter that I wrote Chrysler and to have it e-mailed to him because he never saw or had knowledge of one that I wrote. I did just that and he told me he would make sure the factory rep saw it before the rep would finalize his decision. I contacted Chrysler and they said the dealership was sent a copy on March 23 2007 but they would kindly send another. I spoke to the service mgr April 9 2007 and he said he did not receive it again. I then found out later that the rep made his decision without apparently having ever read my original complaint letter. I found that to be very odd considering it showed repetitious problems existed. Chrysler as I am told did not handle the complaint letter correctly because if they did then I would imagine someone at the dealership would have called me and asked me to bring my car in for an evaluation. Which I would have eagerly done. I believe there was some negligence in handling the original complaint letter to Chrysler. If someone would have called me way back in or around September/august area then the dealership would have diagnosed the problem of the sludge at 32,000 miles and the problem would have been assessed and could have fixed early. Instead it was ignored by customer service and I have the failed engine to deal with. I am sending this letter as an attempt for some help in resolving my problem. I am in no way trying to create slander of any kind, quote or represent anyone other than myself in this letter in any way. This is an accurate account of the conversations and facts as I know and remember them .The above letter is my personal interpretation of the accounts of the conversations held as I remember them. I am in no way speaking or making statements for anyone other than myself. This letter is not to be distributed by anyone and is intended for the sole use of the intended person it was e-mailed to. Please destroy and or delete this letter if it was received in error. My contact information is attached to the second e-mail sent in concurrence with this one.

Most kind regards

House Builder - No warranty

4/6/2007 Canton MI

Pulte had said they would repair roof leaks... had the worker out 2 years in a row.. and still I have a roof leak. Don't waste your money...

Bad Service

3/27/2007 San Bernardino CA

Took our Dodge Ram 3500 Diesel with 62,000 miles on a 100,000 mile warranty to Moss Bros Dodge service dept, check engine light came on and truck was blowing oil out the blow-by (this ocurred over a 24 hour period and we replaced 7 quarts of oil, in that time).

Upon arrival Moss service tech noted that there was an after market oil and air filter installed. Moss immediately started making statements that the company that had serviced the truck used inferior filters and could be to blame. Moss took 15 days to diagnose a blown motor and blamed the air filter stating that there was a fine white powder in the intake that had pitted the turbo fins. They also, stated the rods were scored and 2 piston rings were broken, due to lack of oil.

Moss and Chrysler refused to warranty the motor and wanted $16,000 for the repair. Stating that the service company's air filter was the problem, it wasn't as effective as MOPAR.

I contacted the service company who then contacted Moss Bros., by then the story had changed and now Moss was not covering the motor because the vehicle had not been serviced enough (we produced service records which showed it had been serviced according to Chrysler's guidelines in the very beginning, which they now claim they never received). They even stated that because we race motocross and the truck was in a dirt environment, that we should have had the common sense to change the air filter and oil more often than the manufacture's schedule states.

Bottom line....Dodge does not stand behind their warranty!

Won't honor warranty

3/25/2007 Buffalo Grove IL

I purchased a video card. It was DOA. I e-mailed them for an RMA per their warranty instructions on the invoice. No reply. A week later I e-mailed them again. No reply.

After market car warranty

3/24/2007

Do not buy from Warranty Direct. They will not cover repairs when they are expensive even if you have a bumper to bumper warranty. I had a $750.00 transmission problem and their representative stated that it was because of my driving habits???? What does that mean? I have driven on the road, just like anyone else for the past 30 years....and never before have had a car transmission problem. I fought long and hard with the company to pay for this repair, including documentation from 2 mechanics that stated I could not have caused this problem, still to no avail. I would have had to go to arbitration (at my expense)which would have been more than $750.00...and that is the scam.

Bad business !!

3/23/2007

do you believe I purchased a steering rack from the steering store in san diego ca., and two weeks after my ase cert. mechanic installed it, it broke! defective part. now they will send me another one, but want another core deposit! they also wont help me with the labor. I have to pay my guy another 600 to re install the new part again. I'm pissed off!!!!!!!!!!! avoid this company.

NEVER BUY FROM skylinebeautysupply.com

3/21/2007 Los Angeles CA

Last week i order from this company "Skyline Beauty Supply Corp" one of the item i order is IBD CLEAR GEL 2oz " $22.25 " and i totally pay for 3pcs of this item. But they only send me 2pcs of what i ordered and 1pc wrong item to me.
They make one of the IBD CLEAR GEL 2oz replace by IBD CLEANER PLUS 2oz" $3.25 ",because of the packaging of this two item are completely equal, only the name and the price of them are different. When i told the stuff by e-mail. That people " Johnny " say they never have the wrong item in their shop, but the fact is they have that item, which just inside the IBD PROFESSIONAL KIT. i know to refund the different charges to me, but i cannot do anything because of i am not live in U.S.A. Before this case, i never think that will happen in U.S.A but not in the developing countries.

https://skylinebeautysupply.com/beauty-supply/index.php

Please if someone can told me how to do it, this time i buy this items for my company, they make mistake but I PAY FOR THIS.

Poor Customer Service

3/19/2007 FORT WAYNE IN

Me and my husband bought a new 56" toshiba rear projection 4 mos ago we also bought the 3 year extended warraty while friends where over for the supper bowl game the tv had problems when i called they sent a tv repair person over no repairs could be made because there could be to many parts to be replaced. So next they took tv into shop. Its been a week now and they are saying the replacement part will be 6 to 8 weeks in back order the appliances store wonts to give us a new unit but now toshiba says it will take up to a week to decide if we get new unit or if we must wait for the part to come in. We paid cash for the tv not on sale and for the ext 3 year warranty i find it hard to believe that a 4 month old tv wouldn't be replaced on the spot. I am very upset we cant even get our money back. Whats wrong?

Mrs. Wilson Fort Wayne IN

Cannot Be Fixed

3/19/2007 Tuscaloosa AL

There was a recall on the tailgate cable on my 2001 GMC Sonoma. I took it in to the dealer for replacement. They replaced it but one cable is longer than the other, result is only one side is holding. I took it back to the dealer to correct the problem and they told me there is no fix for that problem. My question is, why would general motors have me take my truck in if there is no fix for my problem? I would like to talk to someone who can explain this to me.

This is almost SINFUL to say there is no fix for something so simple

Mrb

Defective Andersen replacement windows

3/16/2007 Depoe Bay OR

During the late 1980’s and early 1990s Andersen Windows had a factory quality problem. The vinyl sash frames cracked on some of their windows. Last June Andersen sent their Window technician to do warranty work at my home. Andersen provided 13 new sashes which he installed.

During a subsequent storm with wind and rain, several of the new sashes leaked water. The water comes between the sash frame and the glass. During the time of the storm, it just so happens that a local authorized Andersen dealer technician was at my house doing some installation work for me. He witnessed the water coming in (around the glass on the new sashes) and said it’s obviously a factory defect. I might add that he has been to the Andersen factory to watch their processes. He said it is evident the glue was improperly applied; gaps in the glue allowing water to infiltrate around the glass.

I have called and written to Andersen numerous times. Their response is “We do NOT warranty any of our work done under a previous warranty.� I find this to be incredible. In other words, they can use defective windows to do their warranty work, knowing the windows will fail and the consumer is stuck!!!

Sales and Service

3/16/2007 Virginia Beach VA

WARNING _ DO NOT Purchase the extended warranty offered by the dealership and DO NOT have your car Serviced at RK CHEVROLET.

We should be the "Poster Family" for Chevrolet. I have owned at least 12 Chevrolets in my lifetime and purchased (7) brand new (over $250,000) Chevrolets. My wife and I typically purchase the extended warranties to limit any unforeseen repair expenses. Until recently we have been pleased with the service provided by RK Chevrolet. The 2000 Corvette I purchase in Dec of 2000 was nearing the end of its extended warranty (6 years - 50,0000 Miles). I brought it to RK for a final checkup and to fix a few items. (no other warranty claims have been submitted). The corvette has only 18,000 miles on it and is stored in my garage and is very well maintained (Its Beautiful). Getting back to the issue.. Sorry. The items I had repaired included the CD Changer, the keyless remote and a noise from the fan belt. The dealership sent the CD Changer out to be repaired, the changed the Serpentine belt (a consumable I gladly paid for) and replaced the keyless remote. It took a considerable amount of time to receive the CD changer back and I picked up the car Mid Jan 2007. I immediately heard the belt noise, thinking it was a new belt and the noise would go away, I drove the car home parked it in the garage and covered it up. On our Wedding Anniversary (Mar 4 - 29 Years) we drove the car to dinner. I noticed that nothing RK fixed was fixed. The CD Changer did not work the keyless remote didn't work and the noise from the belt was getting worse instead of better. I notified RK and the service staff told me to bring it in when I had a chance. I brought it in and RK has agreed to have the CD Changer repaired again and to reprogram the remote but the noise from the belt has now been determined to be a separation in the Harmonic Balancer(this device is connected to the engines crankshaft and drives the serpentine belt a part that should never go bad). RK miss diagnosis the original issue and the extended warranty company refuses to pay for it. Growing up in a union household I have always supported the American car manufactures as my father does. I was proud to serve in the Armed Forces. I also strongly believe "What Right is Right". RK and the extended warranty company have an obligation and a contract that requires them to fix this car appropriately. Is it time to buy foreign?

Do Not Buy Anything From This Company They Will Rip You Off

3/15/2007 LOS ANGLES CA

I purchased a diamond ring from this company USN in June of 06 i have emailed them plenty of times I've call and left messages with mark miller CEO it is now march of 07 still not 1 email returned not 1 phone call returned. If you try to take to someone you are on hold for a hour ( at your expense)i sent the item back that they sold me because it was a crappy produce they said i would receive a full refund in 7 to 10 days they told me this 4 times on the phone but then they don do a refund, they will just rip you off tell your friends about this company. Beware !!!

My Twinn dolls

3/11/2007

My Twinn dolls are of poor quality and substandard in construction. The dolls are extremely expensive yet only come with a 60 day warranty. The company does not stand behind its product and the supervisors at the so called doll hospital are arrogant and condescending. The arms are only held together inside with glue which easily comes apart after a few months. I would not recommend spending over 100.00 for the doll.

Warranty not honored

3/8/2007

The customer service department of this company cannot be found on the internet. I located what I thought was their support department and they forwarded me to another voice mail. I left a message that my MP3 player was not working and got no response. A few days later, I sent an email to their "contact" email address and my message was returned as "delivery...failed". My only recourse seems to be this message and to chuck the ERi MP3 player in the garbage. My suggestion - only buy electronics from reputable companies that you've heard of.

No refund

3/5/2007 CA

I tried the eharmony service and did not like the format and the time to contact someone directly. I ask for a refund within 7 days as agreed. I did get a pop up box stating I will get the refund.

After 2 months of trying to reach them and getting returned no delivery mail I found a phone number. They claimed they could not get a refund though pay pal. Pay pal said they waited too long the link was not working for refunds. They could just pay me directly.

I can not get though to anyone but the call center. They only say they will contact the company. They do not return calls or send a check or use pay pal. FRAUD FRAUD FRAUD....

National Auto Care's Careless Attitude

3/4/2007 Columbus OH

I purchased a 7 year 100.000 Extended service warranty for new my 2001 f-150 supercab on oct 01, 2001. On nov 4, 2004, one month and four days after the factory warranty expired; my truck developed a miss in the engine. I had the truck checked by family ford marietta, ohio and they in turn file a claim against national auto care for one coil on plug plus labor totaling $190.41. National auto care paid $157.91 Of the claim sighting diagnostics not covered. Then in feb 2005 family ford turn in a claim for an idler arm, national auto care denied that claim, however in the coverage booklet, national auto care clearly states their minium required maintianence is a condition of the service contract. The maintenance paragraph clearly states, - "lubricate from suspension and steering linkage" implying the idler arm which is part of the steering linkage is covered only when lubricated according to the manufacture’s requirements. Then on feb 10, 2006 my truck developed a miss in the engine. I had the truck checked by family ford marietta, ohio and they in turn file a claim against national auto care for one coil on plug plus labor. National auto care denied the claim sighting the part was not covered. I thought the part was covered since the same part on a different cylinder had failed before and was covered by national auto care. If national auto care had denied the first claim in 2004, i would have canceled the extented service since it didn’t provide me with meaning full warranty. National auto care requires me to protect the vehicle in the event the part is not covered under the service agreement to prevent further damages. In addition, if the i the vehicle repaired before approval by national auto care, national auto care will not pay for the reapirs. My truck has been parked since feb 10, 2007 awaiting resolution of this matter.

We Do Not Honor Our Contract!!!!

2/19/2007 Saratoga Springs NY

Invisible fence containment did not work for my English Pointer. They simply would not accept that it was never going to work for my dog because of her breed as a hunting dog. They accused me of not training the dog correctly no matter how much I told them I tried. My dog was a rescue and I had no idea that this fence was never going to work for her. I found that out later after researching English Pointers. I did ask them repeatedly, however, that I was afraid it might not work for her and asked if I would be refunded. The salesman and the trainer reassured me many times that I would be refunded in full as the contract clearly states. They will not honor their contract period. Now, I have to install a wood fence to contain her, so I will be paying for this twice. It's a scam and I would never recommend IF to anyone.

Extended Warranty not valid

2/15/2007 west haven CT

In 2003 we purchased a used 2001 Lexus RX300 and the extended warranty for $1500 from George Harte Infiniti in West Haven Connecticut. The warranty we purchased was for a further 60,000 miles (giving us 100,000 miles) or 48 months which ever comes first. The salesman did all the paperwork (reams of paper as we also took finance on the vehicle) and we left. The warranty was with "Automotive Professionals Inc" avoid them like the plague!! We have an oil leak and took the vehicle in to be repaired under the terms of the warranty as we are only at 80,000 and we were told that the warranty is void as the salesman filled in the NEW car warranty side, not the USED car side of the paperwork and it expired at 60,000 miles. The dealership is basically saying that as we signed the paperwork, even though their salesman filled it in and signed it as well, we are at fault. The warranty company is also saying that there is nothing they can do, even though the paperwork is for a used vehicle and they accepted the document showing the vehicle as "NEW". The only solution the dealership can come up with is for us to pay another $445 so we can purchase 20,000 miles of insurance. I recommend that you READ everything the dealership shoves at you and that you do not trust this dealership to complete any paperwork correctly.

Waiting for 9 weeks still haven't fixed?!

2/13/2007 Buena Park CA

I purchast 2 Yamaha HS80M studio monitors Dec 14, 2005. I haven't use until Sep 1, 2006. Because I was building recording studio. My studio building done by Sep 1, 2006. Then I bring out brand new 2 monitors put on the studio desk. But 1 of them has High Tweeter distorted...
Finally I call Yamaha, they gave me local distributor phone and address. I went to that place Dec 06, 2006 gave 1 of my monitor. They said it would be 4-6 weeks. But under warranty. I said Okay.
Now Feb 13 I still don't have my monitor.
I called Yamaha today, They said If you can't wait , you have to buy another one. I don't think any customers would treat like that! So do I!!!!!
Please help me, If they don't have a part just send me another one, I'll send to them first one.
My Studio shut down for 9 weeks!!!!

Mr. Gasket Co. / Jacobs Electronics Fails to Honor Warranty

2/12/2007 Cleveland OH

I bought for my 1971 Volkswagen Type 2 (bus) a set of Jacobs Electronics spark plugs wires. One of them developed a problem. I figured I had nothing to worry about since I had spent the extra cash to get a quality product with a warranty. I contacted Jacobs Electronics (JE) and they provided me with a form to fax back to them. Once received, they would send me a replacement plug wire.

I got busy, wasn't driving the vehicle at that time, and the warranty was "lifetime" so I put it off. When I was again ready, I emailed JE to make sure the process was still the same. Not only was the proces different but JE had been bought out by Mr. Gasket Co. who refused to honor the warranty.

I explained to the representative that the warranty was lifetime and that JE had already committed to honor it. They didn't care. After much pleading with Mr. Gasket Co. led nowhere, I contacted the Better Business Bureau (BBB) but Mr. Gasket Co. did not even respond to the complaint (see their unsatisfactory rating with the BBB).

Jacobs Electronics was once a company that sold quality products that they were willing to stand behind. Now, unfortunately, they are part of Mr. Gasket Co. and it's a different story altogether.

Pool screen enclosure

2/8/2007 Orlando FL

Doors not installed correctly. Both doors slam when closed. Holes in screen of both doors.

We called Oasis Aluminum, Inc. located in Orlando, Fl numerous times during warranty with their failure to comply. Now we are passed the year warranty and was told the company is not responsible for holes in screen. After checking the doors that slam closed the company owner says that is their quality of work and found nothing wrong with the doors.

Home Warranty gone bad/Crooks

2/3/2007 Baltimore MD

I purchased a home warranty for my home. My heat went out this winter and I called the warranty company to come out and service it. When the contractor came out he told me that I needed a new boiler and the warranty company should replace it ha. That wasn't the case the warranty company found every excuse in the book not to replace it. It has been over 2 months now and I'm still fighting them to do the right thing. This warranty company will lead you on like they have your best interest at heart, take your money and then tell you to kiss off when they suppose to honor what the contract says. Be careful and tell everyone not to sign a contract with this company. I am a single mother with 2 kids and I asked the of the supervisors does that mean anything to them at all and they said well sorry your claim is still denied.

Laptop warranty

1/31/2007 Port Charlotte FL

BEWARE OF SAM'S CLUB COMPUTER WARRANTY

Last year I purchased an HP Laptop from Sam's Club. The factory warranty from HP was one year. I purchased an additional 2 years warranty from Sam’s. My first year service from HP was excellent. At the end of the warranty I had a mechanical problem with the mouse Pad and sent it to Sam’s warranty Co for service. They returned it un- repaired with no explanation. I called and was told that the warranty would not apply because the machine had been abused. After lengthy discussion they claimed that that there was water damage to the inside of the machine. This made no sense to me, so the same day I took the machine to Port Charlotte Computer Service in Port Charlotte Fl for inspection. They opened up the machine while I observed. Guess what? There was no sign of water damage or any other type of foreign matter inside of the laptop.

I immediately called HP factory service and told them my problem. They gave me a 35 day courtesy extension on my original warranty and sent a box for me to return the unit. HP found no contamination of any type and repaired the unit under warranty and returned it FedEx overnight. The repaired machine was back to me in three days.

I’m thrilled with the super service from HP and have transferred my extended warranty to them. I’m disappointed with Sam’s Club and the apparently unethical warranty facility. Sam’s Club was of no help at all when I told them of my problem.


R.C. Dickenshied

PC Breakdown

1/22/2007 waterford R.O.IRELAND IL

Under the pc world insurance cover plan i paid an extra 185.00 euros , so when my pc broke down i rang the number suplied 01)8781470 , it turns out that i was talking to someone in england and was told an engineer would call to the house on the 27th DEC 2006 , when no one arrived i called again and was told because i lived in the R.O.IRELAND it would take two extra days for someone to call but of-course no one did call. By the way i was even giving a job number 546551. anyway i took my PC to the store where i bought it . some fifty miles away on the 3rd jan 2007. I was told by an engineer thathe was very busy and could not say when it would be ready i have rang twice since and was told they had repaired this and that and it was almost ready but after 19 days plus . I am still waiting to here it has been repaired. sincerly mal.

TV warranty

1/19/2007 leesburg FL

I bought a TV at store #1241 to use in Florida. I'm in Florida now as of oct 15th and hooked up tv. It work for about 3 mo. and locked up on channel six. Took back to wal-mart but warranty 90 day ran out. They gave me phone no. to call, but can never get thru. Go to leave message box is aways full. Have been doing this for two weeks now with no success. Also e-mail them with no success, saying will call you back within 48 hrs. So took it to repair shop , they said it would cost 500 dollars to repair. Would like some help to get it fixed or replaced.

Free Money Publications

1/19/2007 New York NY

Do not purchase any FREE MONEY publications from Communications Publishing, Box 996 Wall Street, New York NY. I bought one from them for $23.90 a couple years ago. There was a 1 year money back gaurantee. I returned it three week later and have yet to get my money back. I wrote them myself. No answer. I found their phone # and called and got an answer machine. I called the BBB in New York and they could not reach anyone. They gave the company a "BAD" mark, and said that was all they could do. I still get offer from them all the time. BEWARE........

Recived 3 Set's of Damaged Oak Kitchen Set

1/7/2007 North Syracuse NY

We bought an $800.00 counterheight oak kitchen set (our dream kitchen set) with a tabletop turntable and 6 chair(s). Upon the 1st set we recived, we were shocked to see how damaged our "dream kitchen set" was the first week that we had it. The table top started peeling off and we also started to see imprints of cups, etc... They came to inspect the furniture and said that they would return it, it was a diffective set. The second one that we recived- (they would only replace the tabletop- nothing else) was a lot darker than the original, but we were glad to get a new top. After a couple of weeks the same thing started happening - all over again. Only this time "large amounts of the finish" started coming off. We were cleaning the table with their instructions only- furniture polish. The finish was coming off in areas where we didn't even sit or use the top. We called and another rep. was sent out to inspect the top. They than replaced our 2nd top. Needless to say, We now have a set that we paid over $800.00 for and the entire set is distroyed. We have a top with huge amounts of finish missing - all over, and the chair(s) and legs of the set are also missing a lot of finish. At this time, we were very upset and frustrated with our expensive purchse. We decided to write Goldberg's and explain our situation and ask for a refund to purchase another kitchen set. 2 months later the same repair man came to our home (with an attitude) and briefly looked at the table and left. He wouldn't share any info, and he wasen't intrested in speaking with us. We waited several weeks and I called the repair rep. She began to blame us for the problems, and said that "the marks we from silverware" and that we cleaned the top with soapy water. I explained to her that the several marks were in areas where we don't use the top (it is very large). She said that they were not going to do anything for us at all, no replacing the top again- nothing. She said "we were stuck with it". I have tried to contact the general manager, etc.. and left several messages and we have got no response from them at all. 4 months later, we recived a colored stick. We tried it on all of the spots (over 30) and it will not even go over them. We are sick over this ordeal. I cannot even look at the table without crying. This was our first purchased kitchen set that me and my husband bought. Our hand me down kitchen set before is in better shape than this one. Everyone that comes into our home that sees this set, is in complete shock (of course they have to sit at it) and the nightmares begin.
This company has horrible customer relations. They only care about the sale- that's it. Forget about having any issues with their products. Once you spend hundreds and/or thousands, your stuck with that purchase. In this area- Upstate NY there are hundreds of furniture stores to choose from, and we choose the worst furniture store out there. I can only image the other hundreds of dis-satisfied client(s) with diffective expensive furniture. Your better off shopping for your new furniture, in the used classified section of your paper than to buy new expensive furniture & appliances from this establishment.

Work not sufficient

1/5/2007 Denham Springs LA

The roof was put on 1 year and 8 months ago. It started leaking before Christmas. Called Shy's Roofing and was told he would come on Dec 27, 2006 to check it out. He didn't show. He has avoided phone calls since that time. Another roofer was called. He said when the roof was laid one shingle was cut too short around the vent over the stove. That is how the roof started leaking. It cost me an dditional $250 to have rotted boards replaced. Additionaly, there were no nails put into the vent when it was installed while roofing the house.

Argecy Computer Corporation

1/3/2007 farmington hills MI

Machines to customers?
Tens of thousands!

Employees working hard for many years?
Dozens!

Unhappy customer with rage and vengence?
Thank you God, they're rare.

Refund on a one year warranty for hearing aids

12/30/2006 5860 Citrus Blvd.,Ste.D River Ridge LA

I bought a pair of hearing aids from the NaturEar Company, via the internet, on 9/29/06. On Oct.3,2006, I paid $49.95 per ear, total of $99.90 for a one year Extended Warranty, to the Service Center. I returned the hearing aids to NaturEar on Oct. 16, 2006, according to the company's rules. The Service Center was heavily advertised in the original mailing with the hearing aids. There was NO mention in any of the NaturEar literature that the Service Center was not theirs; that it was supposedly independent of the NaturEar Company. It led me to believe that the Service Center was part of the entire operation.

When I notified NaturEar, they returned my money for the hearing aids, but said they could do nothing for the refund of the $99.90, and that I should take it up with Service Center.

I have continually notified Service Center via email, and telephone. No one replies to my calls or email. Thank You

Chrysler Town & Country - warranty, et. al.

12/28/2006 Hampton Falls NH

I own a 2002 Chrylser Town & Country LXi (original owner). This past April with just under 39K miles on the odometer I noted a whirring noise from the engine compartment that grew progressively louder over the course of several weeks. I suspected a bad alternator which the dealer confirmed. Since I was 3K miles beyond the 'bumper to bumper' warranty (36K miles) I assumed it would be replaced under the extended powertrain warranty. Surprise! An alternator is not considered part of the powertrain and I had to shell out $460 to have it replaced. What really frosts me is that I paid extra for the 'heavy duty - extra capacity' alternator package when I bought this car because I tow a trailer with it.

I have owned many different cars over the years from many different manufacturers (Volvo, Saab, Ford, GM, Audi, etc.) and I have never had to replace the alternator in any of those vehicles, many of which exceeded 100K miles while I owned them. I wrote a letter of complaint to D/C customer service and received a polite form letter in return expressing regret for the problems I experienced, and that's all.

My brother-in-law also has a 2002 T&C (LX model) and guess what? He just had to pay to have his alternator replaced too and he has 58K miles on his odometer. Everyone seeing a pattern here?

Bottom line - D/C quality is crap and they don't stand behind their products. This is the first and last D/C product I will ever own.

Transmission trouble-reverse gear

12/25/2006 roseville CA

I bought my car with and extended warrenty thankfully, because I have had my car for one year and 3 months with 34,000 miles. Since I have had the vehicle it does not go into reverse gear. It is delayed about 10 seconds. I think im going backward so i push on the gas and 10 seconds later it goes into gear and i go speeding in reverse. Very Dangerous!

The car is going in for a third time for repair and/ or a new transmission. (fully covered)

Poor customer service

12/17/2006 Greenville SC

This builder is friendly and accommodating until they get you to commit to buying their home. Afterwards, you will be amazed at how irresponsible they are. They are supposed to have a walk-thru before closing. They agreed to meet me at a certain time, and never showed up. The walk-thru wasn't done before closing. My appliances weren't installed at the time promised. All items that were supposed to be fixed before closing weren't fixed. They dragged their feet for a month on fixing the other minor items, which weren't repaired to satisfaction. Then, it was apparent that I had a dangerous step on my porch. Someone tripped on it because it is not high enough to notice. This builder gave me some story that if they tried to level up that walk, that it would cause a water problem. Last I checked, water doesn't flow uphill. They refuse to help me, knowing full well the step may kill someone in the future. They claimed it was by design, but to me, that just says they don't have any standards. Nobody made any measurements. They just didn't want to do their jobs, yet they seem to pester people with their homeowner association covenants. Many of the neighbors seem to have trouble as well.

2006 IBM thinkpad X31 Service: Worst ever seen!

12/15/2006

My thinkpad x31 laptop has a loose contact between the laptop and the power cord plug, which is simple to fix and is under the 3 years service warranty.

The laptop is somehow old(2.5 years) so may has some other minor problems, but if the plug contact is okey, or if I use the battery, it runs perfectly.

After sending it to IBM service center, the guys there said they need to charge $700 to repair everythign or they won't replace the plug!

this is the most ridiculous warranty service I have ever seen. Only a small $10 plug need to be replaced to let the laptop runs perfectly again and IBM wants $700!

BTW, the contact was loose once when I purchased it 2.5 years ago. Called IBM at that time, they said this problem can't be repeated and declined any inspection or service. Same problem happend about 1 year ago. Called IBM again and they only sent me a new power cord. Now it happens again and this time it went to the repair center.

I was telling the customer rep. at that repair center, that this problem has been there for a long time and she said, since the previous service didn't went to her repair center, she doesn't have the record so she can't verify. And she went ahead saying, you only have two option: 1. pay $700 to IBM to repair everything or 2. you have the laptop repaired by yourself.


Another thing to complain is, they dont' call me or contact me at all when there is problem w/ the service process. They simply delayed the service w/o any notice. I have to call them by myself from time to time and find out they are waiting for my response! How can i know you are waiting for my reponse if you dont' contact me?! Am I supposed to call you everyday to see if you want me answer any question?!

lousy ibm service....

Misrepresentation of car alarm warranty

12/5/2006 Phoenix AZ

The company staff assured me that the company would reimburse my costs--towing, rental, and dealer assessment--when their car alarm caused a short in my ignition system and stranded me. To date, they have only offered $180 of what cost me over $450.

Useless Warranty / Poor Service

11/25/2006 South San Francisco CA

I purchased a laptop from the CompUSA store in South San Francisco. After only using the computer for 5 days, it stared to have problem with screen. I returned the computer sever times, each time required me to leave it for 5-7 days to be repaired. After the 7th time, a repair tech informed me if the problem occurred again, they would replace the computer. Two weeks later, the problem occurred again, I was informed again that the next time they would replace the unit. This time it was the store manager that made the promise, and he assured me that they now know the problem and certain it will be repaired. Two days later the problem occurred again, I returned the computer on the same day (Sunday) to secure they could witness the problem. Note: Most of the other times, the problem would not occur once I would bring it in. However, two other times in addition to the Sunday visit, the problem did occur for them to witness. After witnessing the problem, I was informed that CompUSA can no longer have the authority to replace a computer and can only be authorized by their insurance company. I concluded that it was a waste of time to keep dealing with a company like CompUSA and just discarded the computer. Since this was the 3rd computer purchased from CompUSA and I never experienced any problems prior, I later discovered CompUSA was sold after this computer purchas and many consider the new
owner is low, low in when it come to customer service.

Wonderful warranty service

11/24/2006

About five years ago, I bought a backpack to carry my laptop and books, from Kensington. It finally wore out, and I emailed them at 11 PM on Thanksgiving day. Within minutes, I had a response (yes, from India, but with very good English). Within an hour, I was promised a *new* replacement backpack to be shipped free of charge, no questions asked.

This is my idea of excellent service!

Belle Tire Warranty

11/23/2006 Lansing MI

Went to Belle Tire (Belle Liar) and purchased two new tires. Three months later, the sidewall of one of the tires blew out. I took it to Belle to have it replaced under the terms of the warranty and they refused, citing "damage to the tire". I showed them there was no damage to the tire or the rim. They didn't even bother to remove it from the rim to check the inside & see if there was a broken cord, etc. They told me I should have purchased their (expensive) road hazzard warranty. I have bought dozens of tires at Discount Tire and Sam's Club and NEVER had any problems with warranty coverage.

Belle Tire spends so much money on advertising and political contributions, they have to make it up somehow... cheap tires and never honor a warranty! Don't listen to their claim of customer satisfaction in their commercials... they lie!

Danby Warranty Availability

11/14/2006

About 17 months ago we purchased a Danby wine cooler from samclub.com. Danby's warranty is 2 years parts and labor, five years on the sealed system (compressor, condenser, evaporator, etc.). Yesterday the unit stopped working. I called Danby to find local repair service and they said that they had no service providers anywhere near our location in Baltimore, MD. When I asked what their customers in the Baltimore area should do if they have a warranty claim, their response was to take it back to the dealer. I said that shouldn't be a problem because I purchased the cooler at Sam's Club and they have a 100% merchandise satisfaction guarantee (or so I thought).

Packed up the unit (weight about 100 pounds) and brought it to Sam's. I asked for an exchange for an identical unit they had in stock. (Good thing I didn't ask for a refund!) The clerk working the desk said that because the unit is over one year old a manager had to approve the exchange. A manager was summoned and first thing he said was "We can't accept a return for a product that old." When I brought up the "100% satisfaction guarantee" he said that it did not include products returned after six months. "Plus, if we accepted products after that period why would anyone purchase an extended warranty."

Seeing that I was getting nowhere, I said that I had tried to have the unit serviced but that Danby didn't have any service repair facilities in the area. Luckily, Danby sent me an email stating this, which I gave to the manager. Upon seeing this he threw up his hands and said, "OK, in this instance, because of this unusual situation, I'll accept the return."

Lesson: Danby buyers should be sure that local Danby repair service is available, otherwise their warranty is meaningless.

Samsclub versus Costco -- Return Policy

11/14/2006 Catonsville MD

Sam's Club buyers beware: their return policy is not the same as Costco's despite their supposed assurances that they provide 100% satisfaction guarantee on their products (which may be found on their website and even posted in their stores).

About 17 months ago we purchased a Danby wine cooler from samclub.com. Danby's warranty is 2 years parts and labor, five years on the sealed system (compressor, condenser, evaporator, etc.). Yesterday the unit stopped working. I called Danby to find local repair service and they said that they had no service providers anywhere near our location in Baltimore, MD. When I asked what their customers in the Baltimore area should do if they have a warranty claim, their response was to take it back to the dealer. I said that shouldn't be a problem because I purchased the cooler at Sam's Club and they have a 100% merchandise satisfaction guarantee (or so I thought).

Packed up the unit (weight about 100 pounds) and brought it to Sam's. I asked for an exchange for an identical unit they had in stock. (Good thing I didn't ask for a refund!) The clerk working the desk said that because the unit is over one year old a manager had to approve the exchange. A manager was summoned and first thing he said was "We can't accept a return for a product that old." When I brought up the "100% satisfaction guarantee" he said that it did not include products returned after six months. "Plus, if we accepted products after that period why would anyone purchase an extended warranty." I said that I thought that Sam's return policy was now the same as Costco's. He mistakenly said that "Costco doesn't accept returns past a certain amount of time." (Since I am also a Costco member I know that statement is incorrect, except for the six month policy for computers.) Note that the Danby wine cooler has a two year warranty and my return was within that period, although this should not have been a factor.

Seeing that I was getting nowhere, I said that I had tried to have the unit serviced but that Danby didn't have any service repair facilities in the area. Luckily, Danby sent me an email stating this, which I gave to the manager. Upon seeing this he threw up his hands and said, "OK, in this instance, because of this unusual situation, I'll accept the return."

So, Sam's Club buyers beware -- don't expect same return policy as Costco members enjoy. Also, Danby buyers should be sure that local Danby repair service is available, otherwise their warranty is meaningless.

Notoriously Predictable

11/4/2006 DC

Wall oven in unit purchased in August found not working. Called Fidelity September 23rd; paid the $50.00 'co-pay,' scheduled a technician's service. Guy shows up, figures out what's wrong which is the computerized panel - which he orders. Schedule another service call, he shows up with the new computerized panel - which not only doesn't fit, but lacks a schematic. Guy's helpless. Fidelity then tells me they have to schedule a Whirlpool technician - who shows up, can't fix it, calls Fidelity while here, puts me on the phone, they then tell me I have to PROVE the oven worked when I purchased the unit.

I ask why I didn't need proof when they took the $312.00 to initialize the coverage; why didn't I need proof before they took my $50.00 co-pay; and, what exactly were they providing a warranty on if not the items indicated in the contract? The response was that they "assumed" everything covered - worked - to which I replied, I "assumed" when they accepted the $312.00, what they indicated in the contract as being covered -was covered.

I called my realtor who called their VP, who apparently lit a fire under some butts, because now they're tripping over themselves to accommodate me.

Unfortunately, they've scheduled repair through SEARS, which has become another nightmare unto itself. So here I sit, it's now November, and I still don't have a working wall oven.

Unless you've got good connections - AVOID FIDELITY HOME WARRANTY - (take a look at the BBB site - see what others have experienced) AND,

DON'T PATRONIZE SEARS AT ANY COST UNTIL THEY BEGIN TO FEEL IT THROUGH LOST REVENUES because that's what it'll take for them to change. This non-service is non-acceptable. (see my SEARS post - as well as a ton of others'...)

I put this matter to bed

10/4/2006 NJ

A client had a problem with a "defective" mattress that she purchased from Rockaway Bedding in NJ. She called and visited the stores and got the "song and dance," routine and the "old pass the buck" performance. She then called customer service and got more of the same old and lame old nonsense. This poor woman was antagonized by this company's seeming lack of response to her problem. I called King Koil to find out who was responsible to correct the problem. I was informed it was Rockaway Bedding's issue. I called the President of the company and then spoke with his Manager of Customer Relations and Sales. Now we were getting somewhere. This guy is alright. He truly cares about his customers and getting issues resolved, however, the people down the totem pole of responsiblity are not quite as sharp or in tune with their customers and how to resolve customer complaints or issues. This lady was not allowed to talk with this man who could have solved her problem without all of the hassles or grief. The gatekeepers were keeping her out and I bet they were mighty proud of themselves until they heard me say NJ Attorney General, My3cents.com, The BBB, PlanetFeedback.com, and other consumer websites. The bottom line is that the problem has been resolved. Not totally to the customers satisfaction, but it was a give-give situation and she chose to accept their best and final offer. It was sure better than litigation for both parties. Bottom line here folks-Rockaway Bedding was not totally at fault and neither was the customer. Before you make a major purchase-READ THE WARRANTY-ask questions about the warranty. Do not take salespeople's verbal promises. They are about as valuable as the air they used to make the promises. If it is not in writing it is not a valid, legally enforceable agreement. If you call a customer service line ask to tape the call. They tape your calls for "training" purposes-you are taping your call for "informational" purposes. In this case I think Rockaway Bedding learned some things that will benefit them in the future and the consumer learned some things as well. All in all, another good day at HaroldSays and for another consumer who needed help. And, way to go to F. B. at Rockaway Bedding for taking such great care of the customer!

Company distribution displacement

8/28/2006 Juneau AR

It seems a bit disturbing for a consumer to buy an item, use it for a short period of time, then find the charger burns out after the first usage. This is such a case where I bought a RYOBI Drill combo impact, used it for 19 hours (total accumulated usage) then change battery for third time...only to find...battery is dead. WELL? The charger has a fuse inside. Change the fuse. Put the battery back in...nothing. Light goes on...light goes off...fuse burnes out again. Take it to distributor. Whoops...you opened the unit. Warranty is void! Now you find out...you can't buy a new charger at that hardware store, because HomeDepot took over the franchise. Call Home Depot. Sorry, you did not get the item from our store, call manufacturer. Manufacturer cannot replace charger(1)because you opened the unit, (2)because you did not register the unit after purchase, (3)the warranty is over the 'limited warranty' clause on operation time.
Nice drill...not even a nick or scratch...no dust had time to accumulate on the charger...but the warranty is void. Here's the kicker...Home Depot hasn't come to Juneau as of yet. Meanwhile, I have a $200.00 drill system which is quite the conversation piece. It appears there was less than 2 dozen sold in Juneau before it was de-itemized. Should I blame RYOBI or HomeDepot or Ace Hardware?

FRAUD

8/16/2006 San Francisco CA

I have also had problems, with Levitz and Stainsafe. I filed a small claims action in Florida. I live in California. I was able to get a flight for $198 round trip Oakland to Fort Lauderdale.

Stainsafe is trying to settle, because as they put it it would be cheaper to settle than litigate.. I have told them they should have sent out a technician.

I tried to sue them in California, however they are operating with a suspended license hence no agent to serve the papers. This is illegal so I contacted the Attorney General

Dont give up. I have contacted the DCA california and Florida as well as the BBB in both states.

they are liars and thieves and should be held accountable

Head gasket repair

8/3/2006 Warminister PA

I purchased on line a $69.95 (plus shipping) a bottle of chemical to fix a blown head gasket. I spoke with Jim and he felt certain it would work, regardless the product was guaranteed. Steel Seal shipped promptly, I followed directions completely and the product did not work. I called them and Jim gave me a tech man
named Craig and we went thru what happened. He said I could try again and they would ship a free order or they would refund my money. Since I had no minor results, I asked for a refund. They promptly returned my money and I had a check in about three days. I called and thanked them and would recommend anyone to try their product. Hopefully it would work, but if not they stand behind it and their word. Thanks, Jim and Craig and all at Steel Seal of Warminster, PA.18974

DO NOT PURCHASE A STAINSAFE WARRANTY

7/31/2006 Bayside NY

I HAVE BEEN TRYING TO CONTACT THIS COMPANY SINCE FEBRUARY TO FIND OUT THE STATUS OF MY CLAIM. WHEN I PURCHASED A SOFA IN 2004 I PURCHASED A WARRANTY JUST IN CASE ANYHTING HAPPENED TO THE SOFA. WELL THE SOFA BROKE, RIPPED AND NOW I AM TRYING TO COLLECT MY MONEY. I HAVE CALLED MORE THAN 50 TIMES AND HAVE BEEN ON HOLD FOR UP TO ONE HOUR. THESE PEOPLE STINK AND I WOULD NEVER BE SUCKERED INTO BUYING A WARRANTY FOR ANY FURNITURE PURCHASE IN THE FUTURE. BEWARE DO NOT PURCHASE STAINSAFE WARRANTY BECAUSE IT IS A WORTHLESS WARRANTY.

Fedders / Maytag AC repair & warranty a joke

7/20/2006 Grand Rapids MI

I purchased a Maytag 10,000 BTU air conditioner that failed the start of the second season I used it. I took it to my local Maytag dealer that is very near my home. I was told that they could not service Maytag air conditioners because they are not made by Maytag and Maytag will not supply parts or reimbursement for the repairs. It seems that this is a Fedders unit that is labeled a Maytag. It shows the famous Maytag repairman on the box, so I think we could assume that it would be serviced by Maytag.
I called the 800 number for Maytag and it was answered by Fedders customer service, who arranged an appoitment with the local repair center for Fedders. This unit has an in home service warranty that the repairman told me could not be done since he had no parts with him and Fedders usually took weeks to send. He took my one year old unit that was clean, dent and scratch free and tossed it on it's end in the front seat of his van and left for his shop. After several days I called to see how he was progressing and was told he still had no parts. Two weeks later it was returned to me. As he left I noticed that it was dirty, scratched up, dented and had paint missing. The rear protective grill was missing, the cooling fins were mashed from being thrown on his seat, screws were not replaced in the cabinet and the slide out curtain was broken. When I plugged it in, it started shaking bad and blowing pieces of foam out the vents. I called fedders and reported the problem and they wanted to have the same repairman pick it up again, I refused since he had damaged it so bad the first time. I found he was the only service center in my area (Grand Rapids, Michigan) and no one else could repair it.
I removed the cabinet to see why it was shaking so bad and found a large radiator clamp had been used to hold the fan on the motor shaft and the foam ducting had been broken up and not replaced. He had also torn out most of the cabinet insulation and had not replaced it and the new capacitor he had replaced was spliced in with the old one and was laying loose in the bottom of the unit where water collects, a real safty hazzard.
I was getting nowhere with Fedders replacing my severly damaged unit until I sent a picture of the repairs. I was told they would be sending a replacment ASAP. I waited a total of six weeks, four weeks after being told it was shipped before it arrived. In waited so long that I had to purchase a new unit to cool my house while they took all that time jerking me around. This is what they call in home service. Do not buy a Maytag or Fedders air conditioner and think you will have an easy repair if it fails, and the Maytag repairman has nothing to do with these units.

Nothing but a good experience...so far

7/19/2006 NC

I purchased a Guardian Warranty with my used Pontiac Montana in April 06. I have had the AC Compressor, Accumulator, Fuel intake system, and transaxle work done all with no problem whatsoever. My mechanic called them, told them the problem and they immediatly overnighted the neccessary parts and then paid the dealership directly for the labor charges. The only thing I was responsible for was the AC Freon charge. So far I think I have gotten my moneies worth. I paid 900.00 for the warranty and the AC repair alone was more than that. I am very satisfied....so far. I will keep my fingers crossed that I won't have any of the problems other people seem to have had.

Cannot cancel my warranty

7/15/2006 Baltimore MD

Two weeks back i bought a used car from a car dealer in Baltimore, MD. The dealer conned me into signing up for a 1yr extended warranty for $850. as is clear from many other posts on this forum, this company is rip-off.

i checked this company on the net only after i signed :(. I didnt have high hoped but still tried to get it cancelled just to discover that the terms&condition say that it can be cancelled only in case of "total loss, theft or recalled by lien holder." none of these apply. so i am stuck with it.

i had to get some repairs (timing belt, spark plug etc) done immediately after buying the car and ofcourse both the dealer and warranty company backed up.

All this happened within 2 weeks of buying the car. Not a pleasant state of affairs at all ...

So beware and do not sign up Guardian.

Charged for Warranty Repair

7/10/2006 Nashua NH

This is an excerpt from a registered letter I sent the dealer who choose to ignore it. Our whole experience with this dealer has been bad. I am not writing this as a rant, I want to warn others about a dealership that just dosen't care.

On March 18, 2006, I purchased a 2004 Jeep Cherokee from your dealership. Although we are happy with the vehicle we had service work performed recently that should have been covered under our extended warranty plan or picked up by the dealership.
Unfortunately, when we purchased the vehicle we did not know the Air Conditioning did not work as the weather was cold. Once the warmer weather came and we tried the AC we found a problem. As part of a 60K service we asked the AC problem be attended to.
The AC problem ended up to be an expansion valve with a service cost for parts and labor of $87.44. The documentation on our extended Warranty (PUA6188952 Plan F) states Air Conditioning is covered. When we were told by Scott Wheeler that the AC service was not covered under the extended warranty contract we informed him we felt the service change should be waived because the AC did not work when we purchased the vehicle. Scott informed me I can’t prove the AC did not work when we purchased the vehicle and to prove a point he was going to show us in your system where the Tech performed a pre-sales inspection of the AC that would state what the AC temperature was. The only problem is the Tech never entered this information in the system.
I should have requested Scott escalate this issue to a higher authority at the time of the service and I am doing so now.
To resolve the problem, I would appreciate your waiving the service charge and refunding it to me.

Stands behind warranty - replaced product

6/28/2006 San Diego CA

Purchased eBags' rolling backpack for my son just before school last year. After eight months, a hole wore through the bottom. I contacted eBags because they touted a lifetime warranty on this product, expecting nothing would come of it. To my surprise, yesterday, a brand new replacement backpack arrived at our door. eBags stood behind its warranty and, as a result, will get my future business.

Refusal to give refund

6/27/2006 Calabasas CA

On 04/08/2006, I purchsed a copy of "Transfer Your PC Deluxe" from Office Max so that I could move my data to a new PC that I had just purchased. After hours or trying to get it to work, and getting absolutely ZERO help from Nova Development's Technical Support, I called the comapnies customer support line (800) 395-6682, on 04/10/2006. The lady I spoke with (Erica Garcia) apologized for the problem and told me if I would return the package to Nova Development (Office Max would not take opened softare back), I would be credited and given a refund. I was given an RMA number for the return. The lady told me I would get a check for refund within four weeks. After four weeks I called and spoke to a different person. She said, "Oh no, it takes six weeks for a refund. Call back in two week"". I called back in two weeks, to be told, "sorry, it takes eight weeks to process refunds". I asked to speak to a supervisor, and was told that they do not have supervisors and that no one can help me. I again called at the end of eight weeks. Guess what? I was told call back in two weeks because it takes ten weeks for refunds to be processed. I promptly called back two weeks later, and was lucky enough to get the lady I spoke to originally, Ms. Garcia. She denied telling me it took four weeks. When I asked her to look me up in her system, at first she said she could not locate my name. I gave her the RMA number, to which she replied that they had never received the product I returned. When I gave her the name of the employee that signed the return rec eipt requested card, she told me "Oh here it is, you check is going to be printed this afternoon". I told her I wanted to speak to a supervisor, that I knew she had one, and that if she did not give me a name I was going to be sure to find one anyway and that I would let the supervisor know she had lied to me. She relented and gave me a name, Brian Weiss (818) 591-9600, x119. I called him and have left three messages. He has not called me back and I have a good idea he is avoiding me. I want Nove to do something about this. They have $69.99 of my money and I have nothing to show for it but frustration. They have continually lied to me and given me the run around. A word of warning to everyone. Look carefully at the name of the company producing software. If it says Nova Development, RUN.

RIPPED ME OFF AND LEFT ME BROKE

6/12/2006

My complaint is that i tried to purchase "LIME PRO" for faster service. And i gave my information regarding payment. For 1- the software or download never occured, 2- the company charged me 3 times 18.88, and 4 attempted to charge me the 4th time, but no sufficient funds available. Ok! i called the company and a young lady answered the telephone. I told what have happened and she stated that if there any errors on my payments and i didnt get the software. In 3 buisness days the payment would be returned back in my account. Well people the call was made on 6/8/06. And the date is 6/12/06. I STILL DIDNT GET MY MONEY REFUNDED. That is why i say "I WAS RIPPED OFF AND LEFT ME BROKE. If there was supposbly an error, howcome the payment went thru 3 times and attempted a 4 payment. Right there, it wasnt an error. Please help

Refusal to Honor the Warranty

6/11/2006

I purchased a Bosch Built In oven for our new home and had it installed December, 30 2003. In January 2006 (2 years) I noticed the porcelain interior was flaking off exposing rusted metal. I called a Bosch authorized servie contractor and was told the oven cavity had to be replaced and was covered under the Bosch extended warranty (the service call cost $100.) The porcelain interior is covered under the written warranty in the owner's manual for five years, excluding labor. Bosch says the oven is non repairable, meaning they don't have replacement cavities. They refuse to do anything except offer to sell me another Bosch oven, price starting at $1,000. up depending on the model. I paid $1,495. for the oven I have and only used it 2 years when the problem started. My cabinets were cut to fit this oven which is not a standard shape oven. They are very creative with the many reasons why the oven will not be covered under warranty. Some not all of the employees are insulting and rude.

Mohawk Carpeting

6/11/2006 Clearwater FL

I am still fighting after 2 yrs.
Along with owner of carpet store.

They are my biggest problem still.

As posted GE & HP finally came through

Mohawk the least amount money/middle road carpet.

Will not budge still, this is in condo

Used to when could work used them often.

Never Again. Unless they make good on their 100% warranty.

What has happened, I used in business customer always right. Even if wrong dealt with it.?????

They are spending more time & money if they just replaced dang stuff. In condo, not that much.

Work of changing out is not easy for me, thought bought carpet to make life easier, to clean, dust wise, ordered natural fibers.

Will keep you posted.

Those with GE side by side recall don`t forget to get it fixed. 2001 recall. Moisture related.
Or should say defrost mess.

That was reminder for those reading.

Also skip Mohawk, their 10 yr. warranty they do not back up. FOR SURE...I am neat-nik. Not a slob if had carpet removed 20 yr. old almost still looked new. Installers even said that.

Wish had back now....Pick something else.

I had problem yrs ago with small carpet Co.
They gave me choice to reimburse or replace 1st call, no hassle.

These big CO. getting tad too greedy.

I say pick someone else, never had this even on properties with lots carpet. Cheap stuff never looked as bad ad mine. Arghhhhhh
Kerry/ hope next update is better news finally.

(Now down to principal)

Outsourced and Other Customer Service

6/5/2006

I've been using this site for about two weeks. I've seen a recurrent theme in the postings...abysmal customer service, particularly CS that is outsourced to India.

Today, I had to correct a minor problem with my Cingular service. I was initialy connected to a native North American English speaker (service was OK). The call was transferred to a CSR in India. The poor sod could not speak English. "Oh, yesh-yesh, by Jobe, dis beddy-beddy seem-ile robrum indeed oh yesh-yesh." Clutch Cargo's "Haji" spoke better English.
The poor man struggled for 10 minutes, eventually resorting to "guessing" the nature of assistance I needed. "You bant shanj adress, yesh? Oh, beddy, beddy soddy...you bant shanj cregit carg?...No? Oh, I ahpojige bor dish mishunshtaning...etc." I asked for someone who spoke a comprehensible dialect. The man sounded very fearful as he stammered an apology and hung up.

This morning I also had a medical staff meeting. One of the attendees is Indian. I asked him about his take on CSR in India. He said, "These are very low paid positions. Often, the workers barely passes an English comprehension test prior to hiring. They work in sweat shop conditions and there are at least 20 Indians waiting outside for a crack at getting one of these low-paying jobs." According to my colleague, "These workers are taught to be overly polite. They understand that a complaint about lacking politeness will get them fired faster than complaints about poor service. They get frustrated and will end the call rather than possibly being reprimanded or fired by a supervisor when you ask for one. The supervisors are nasty to callers because they are nasty to their workers. The American company pays so much for each call handled (not resolutions). The manager over the supervisor is only concerned with call volume, not call quality. If the supervisor cannot meet the call quota, they are fired. Getting fired in India is very shameful to oneself...it's hard to find another job without paying a bribe."

How did my colleague know this? He worked in an outsourced call center before he came to America.

So, in addition to us accepting poor service in order to get cheap products there is a darker side. American companies using oursourced call centers are using sweat-shop labor to keep prices low.

By refusing to patronize these companies we will get better CS and put an end to their exploitation of overseas workers.

Warranty nightmare

5/28/2006 KY

On January 14, 2006 I purchased a Vivitek 51 in DLP HDTV from HSN. Ten weeks later the lamp was not working- no picture or sound. Vivitek refused to honor the 6 month warranty backed by HSN saying there is no such thing. Although HSN has reassured me there is. It is 6 weeks later and I still do not have a replacemnt lamp and now have a 51 inch, $2400.00 black hole in my den.
Consequently after several weeks of calling, Vivitek called and said there is a 6 month warranty however they say now I must send them the new replacement form. They promised to e-mail to me within 24 hours- that was 6 days ago. It will take up to 4 weeks to receive the new lamp.

12 month warranty on product all a lie

5/25/2006 TN

Our juicy cotour sidekick is only 6 months old.One of the letters on the keypad popped off,they say the keypad is not covered by the warranty;recently the phone would not work only workes in speaker mode ,called to get that fixed they said; send it we will replace it ,or we also have a repair and return policy on your product .well they received the sidekick and called and said that because the letter on the keypad fell off it voided the warranty.If the keypad is not in the warranty why wont they fix the problem with the phone itself its all a lie they say the keypad is not covered well then fix the other issue with the phone .that should be fixed.I want the phone fixed i am not asking for a new phone what does that repair and return policy for anyway .they are a bunch of liars and theives at that company....look out these companies are full of bull."warranty" what the hell do they give us a warranty for??????

Extended Warranty

5/8/2006 Reston VA

I own a 99 Toyota Camry with an extended warranty from Guardian Warranty Corp. My car broke down a few weeks back. When I took it to a mechanic after authorization from the Warranty company. A few repairs were needed, one of which was to replace the broken oil pump. According to the terms of agreement, the oil pump is covered in case of mechanical failure. The housing is not covered.
At first they denied coverage saying that it is not a mechanical failure! I got them to agree that if it broke then it is mechanical failure. Then they changed their song to say that the housing is broken and that they dont cover oil pump housing!!! Basically they were predetermined not to pay out anything more, even though it is legally entitled to be covered through the warranty.
For all Toyotas the oil pump and the housing come as a single unit and is called 'oil pump' by Toyota itself. Any Toyota parts manual doesnt have a part called 'Oil pump housing' for camry's. The oil pump is broken at the place where the warranty people would like to conviniently call 'housing' and are denying coverage.
It took me about two weeks to get my car repaired. They would not even return my phone calls.
I dont know about other warranty corporations out there but, Beware of Guardian Warranty! They are a pain to deal with.

3 Bad Transmissions and a Judge ruled I should of taken it back the 4th time

3/26/2006 Ann Arbor MI

I took my vehicle to Auto Tech Transmission in April. They are located in Ann Arbor Michigan. I had to rent a car. I got a call the first night my vehicle had been vandalized along with other vehicles. HMMM other angry customers????? Well got it back Engine light on. Slipping and unsafe took it back a second time I asked they supply a vehicle for me. This is costing me !1800.00 they said no. Its a Ford Tauras SE. Second Transmission worst then the fist. Take it backa third time find out they had purchased used parts from Thornton's Salvage yard in Whitmore lake at $350.00 a whoop.Then all engine lights on car bucking according to them.they said will try it a 4 th time took it to Varsity Ford and Received a letter stating unsafe damage to the wheel unsafe. I am a single mother with children I drive. I file a small claims lawsuit. You see when I complained they would call the sheriff and make up all kinds of lies why would I go back there???a 4 th time to what more excuses more damage to my vehicle.Then I contacted the BBB and the wife wrote out a untrue letter. Of course the BBB believe them they pay for the sticker. The judge said take it back a 4th time Michael Gotti, Judge Goodridge. No So now I am stuck with this bad vehicle driving around in a dependable Toyota hoopie and Bill Ford wonders whats wriong with people not wanting his cars . Its his service scam centers in a mans world. Would they have done this to a man NO.

Bogus Cell Phone Warranty at RadioShack

2/17/2006 Miami FL

In August of 2005 my husband and I purchased matching LG cell phones and the two-year extended warranties. Within two months, the LCD display on the inside of my phone went blank. I returned to the Town & Country RadioShack, Miami where the then manager, Bryan, was able fix it. Within a few days, the screen again went blank and we again returned to RadioShack. Bryan offered to replace the phone on the spot(good customer service); however, they were out of stock. For several weeks afterward, we tried to contact Bryan for the replacement phone and the staff gave us the run-around. Finally fed up, I submitted my phone for repairs and two weeks later the store called me to tell me that the phone was not repairable. The reciept from the service center says the problem is the "hinge, POSSIBLE cause - unknown liquid visible as corro[s]ion." The $55 extended warranty does not cover the damage because the "possible cause" is corrosion. My phone is kept in a pocket in my purse in a desk drawer - there is no way the phone was sujected to liquid. My husband works in the Everglades where he is always getting wet and his phone works just fine.
To make a long story short, the RadioShack is under new management. The new manager is unwilling to assist me because he "does not know the history of the problem since he just took over the store."
And to add insult to injury, he wraps up our conversation prematurely because he is receiving a personal call on his cell phone. Very professional.
I just want a replacement phone or my money back for this bogus warranty. They have lost us as customers.
If you are planning on purchasing the "extended warranty" on a cell phone from RadioShack demand to get it in writing because they won't give it to you and don't expect them to honor it.

Western DIgital Warranty

2/7/2006 GU

I recently bought a Western Digital SATA hard drive from Circuit City and there was an offer to "extend your warranty to 3 years" for $15 in the box. I went to the Western Digital website to enter the serial number and found out the warranty started the date that the device was manufactured and not the date of sale. In my case the hard drive was manufactured 6 months ago so I lost 6 months of warranty before buying the hard drive. Talking with supervisor "Scott" somewhere in Canada, (refused to give me any identifying info or location)was no help.
In short, I'm suprised that a company of Western Digital's reputation has started using these tactics. I think it's a sign of a company's downfall. Don't they realize that they lose customers that have been loyal to their products for years. I'll complain to Circuit City and try to find the number of Western Digital in the USA but I swear that is the last WD product that I'll ever buy.

warranty

1/1/2006 saudiarabia KS

iam purchasing your watch iam used only 45 days after
that color now fasting still waranty watch
you agency refused
so please help me

Bogus Warranty

10/8/2005

My husband and I have a 2000 Range Rover, we purchased under one year ago. It only had 40,000 but the engine went. We had all servicing done at Land Rover Dealer. The mechanic at the dealer informed us if it was a Land Rover extended warranty they would cover this no problem. But when he contacted Guardian the conversation was strange (his words). Even though he stated the problem (he is Range Rover expert) they want the engine pulled down at our expense ($800) and then they will inspect to see if there is a way they can get out of paying. Wanted to know if anyone else had bad experience with Guardian Warranties?

Failure to honor warranty

9/23/2005 CA

Beauty is only skin deep!

About 2 years ago, we purchased some beautiful Anderson hardwood flooring. It was professionally installed by the firm which sold us the flooring. After about a year, we started noticing that the (acrylic?) finish at the ends of several pieces of flooring, at random locations throughout our home, was starting to chip and/or peel. We contacted the dealer and eventually an Anderson representative came out to inspect the flooring. He noted that there was no evidence of damage from water seepage under the wood, and explained that this would be displayed as cupping of the wood which he did not see. This was not surprising, since we had an epoxy floor leveling compound installed on the floor, and a vapor barrier placed above this, by the flooring installers.

The Anderson rep did say that the moisture measurements at some locations were as high as 12%, and that the maximum allowed under the Anderson warranty was 8% humidity. Eventually, we received a letter from Anderson Hardwood Floors stating that the defects were not covered under their warrant because of high humidity. More remarkably, he advised us that we must take exceptional care to keep the floor dry, and pointed out that even when using a spray wood flooring cleaner, we must only dampen a cloth and not spray directly onto the wood.

We find this amazing, considering that for the previous 11 years we lived in a home with comparable Harris-Tarkett wood flooring in the kitchen and all bathrooms, and that the bathroom floors were frequently wet after we exited the shower, and yet there was never any problem with the flooring. In our present home, the defective flooring is in locations that are not generally wet except for possibly water from our shoes when it rains – not too common in southern California.

Regarding the 8% moisture limit referred to by the Anderson rep, online research indicates that a maximum flooring humidity of 8% is not reasonable. At http://www.woodfloorsonline.com/techtalk/woodwater1.html we found the following text: “The ideal moisture content for flooring installation can vary from an extreme of 4 to 18 percent, depending on the wood species, the geographic location of the end product and time of year. Most oak flooring, for example, is milled at 6 to 9 percent.�

We then sent a letter to Anderson Hardwood Flooring asking them to stand behind their warranty, and their response was an unwavering no. They did write back that we had the option of paying for a second, independent inspection. However, the “independent� inspection they offered is not really independent, as their letter states “please sign and send back to me within 14 days of the date of this letter, so we can arrange the inspection.� Obviously, a second inspection arranged by Anderson Flooring can hardly be considered independent.

This flooring is not inexpensive, and we are very disappointed both in the product defects and moreso with Anderson Hardwood Flooring’s failure to honor their warranty.

We will not again consider purchasing a product of Anderson Hardwood Flooring, and pass this information along so that others may avoid the problems we are encountering. If you’re looking for good quality hardwood flooring made by a company that stands behind their product, I suggest that you avoid Anderson Hardwood Flooring products.

WARRANTY FRAUD

7/15/2005

I paid $1500 + interest for extended warranty service on used vehicle purchased. Intake gasket went bad causing cylinder wall to crack in only 33,000 miles of my ownership. Under warranty but refusal to pay. Agrees to only pay for intake gasket & nothing else. Although engine is covered per contract with no exclusions on policy. These people are a rip off. Now I will see them in court. Anyone out there whom has had similar case paid by these people please notify me.

Refusal to remove unauthorized charge

5/11/2005 MI

Nexiderm misleads you into ordering a free 10 day trial size Nexiderm for only a dollar shipping. Naturally they need your credit card information for the shipping charge. Than they ship you a full size product. Nothing is state about being charged full price for the product, if it is not returned before the end of the trial period. And of course that part is in very small print at the bottom of the shipping document. In addition they do not issue credits to credit cards, so I am also having to deal with my credit card company. Because I will not pay $89.95 for a product I do not have. I have never had this much of a problem justifing a return and obtaining a credit.

Do not buy from Prority

5/9/2005 virginia beach VA

My car frakin died 3 days later and the warranty did not cover the parts to fix it.

I mean 3 days. You would think they would cover it in good faith.

Oh well lesson learned always read the fine print.

An Inkling of Poor Ink Cartridge Quality

4/21/2005

I use a "whole-lot" of ink; stored in "expensive" cartridges.

As a cost saver I have bought and used ink refill kits (usually had good results). I decided to follow Computer Goddess/Guru Kim Komando's (paid) recommendation to purchase remanufactured cartridges from Ink Sell - to save about 1/3 of the cost of HP cartridges.

Ink Sells Associates are very courteous and the Tech Support Staff seems to be knowledgeable and are helpful.

But, I was disappointed with the performance of the cartridges. The ink seemed to dry rapidly in the cartridges - blocking the print heads.

Ink Sell suggested soaking the print heads in about 2 inches of warm or hot water for about an hour; didn't help.

I returned one (Black) for replacement; gave-up on the Tri-Color and tossed it. The replacement, too, was a near dud.

I went back to paying "Market Rate" ('through-the-nose') for new HP Cartridges. You can buy an HP Printer (and other brands) for "pocket change;" but you need a "Bank Loan" to purchase cartridges. HP and others planned it that way.

I'm not knocking Ink Sell. But, I had a "bad experience" and decided not to take a chance on getting "burned twice."

Customer Service for warranty

4/2/2005 Joplin MO

On 3/21/05 I tried to obtain parts under the company's 25 year warranty. The items I requested were a burner, igniter, and brick grate. I have owned the grill for 3 years. The representative assured me the items would be shipped. On 3/31/05 (10 days latter) I called back to see why the parts had not arrived. I was told by another representative that the first person I talked to remembered our conversation but there was nothing in their system about the order. At this point I had been without my grill for ten days! We grill out at least 4 to 5 times a week, a grill is just like a stove to us. I was told that the parts I needed were now on back order due to seasonal usage and it would be 3 to 4 weeks before I would receive the parts. I asked to talk to a supervisor about this problem, I got his voice mail and left a message. I have not heard from him and probably won't. What good is a 25 year warranty if you get the run around when trying to get parts. I have sent them a copy of the orginal sales slip to prove I bought the grill and I hope to get back to grilling someday.

Is Mack to big to assistelderly clients?

3/23/2005 PA

I wore a brand new pair of Mack shoes in a carpeted office, and after a few weeks, the uppers completely came off, fell apart. Contacted randy.delillo@macktrucks.com who arranged for the shoes to be sent top their distributors who glued them up again. These are new shoes, and should be replaced, but randy wont help. Now I think this is because I am an elderly man living in Western Australia, and he thinks he can abuse clients this way, but I have received a lot of support from American people who feel this is a bad reflection on their county, and the very close ties we have with each other.
This seems to be a company that wants to fight with their clients rather than satisfy them, or is it because of my age and the distance involved?
How do they fix their trucks, glue them back again?

warranty

3/20/2005 Ranger TX

According to the paperwork I recieved from the item I purchased at Home Depot, Ryobi has a full 24 month warranty on all their portable hand tools. The item i have is almost a year old, cordless 18v drill. The trigger switch quit working. I carried it to the service center and they required a 50 dollar deposit for labor. They said Ryobi will not pay them for labor. Called Ryobi and got no call back a dozen times. Then carried it to Home Depot and they sent it off for repairs. It could cost me upwards of 100 bucks now. I recomend to NEVER buy any of their products. Their warranty is NO good.

Warranty

3/16/2005 Indianapolis IN

On Dec 27, 2004 I contacted the Warranty Dept for Blossom Chevy. I was told my warranty was good until Feb 2006 or 75000 miles. So on January 10, 2005 I put my vehicle in for repairs at another dealer. I was informed the warranty expired on Jan 1, 2005. I contacted the service mgr at Blossom Chevy and he checked his computer also and said he showed it was good until Feb 2006. But after further review, the correct date was Jan 2005. I had a repair of $1000 instead of $100 deductible. They then offered to pay only half of whatever they wanted to charge me for the repair. My first warranty experience with Blossom - they repaired a leaking power steering hose then tried to claim it was a loose oil filter and charge me $25, I had the mgr place the car on their rack, and low and behold - a new power steering hose! Please beware of their service after they have your money on your new vehicle.

Deceptive Auto Warranty Contract Terms

3/12/2005

I purchased a Penn Warranty Platinum contract for $1,300. When my transmission broke, Penn Warranty authorized a reimbursement amount without ever reviewing the reimbursement amount with me, the customer. Once authorized, a claim must be contested through their Disputes process. It is my opinion that they have designed the Disputes process to be a lengthy, paper-intensive process to discourage customers from disputing claims.

Most disturbing, Penn also authorized a reimbursement amount based on the cost of a used transmission with 69,000 miles that they located in a junkyard in New Hampshire (my car was being fixed South of Boston).


I am dissatisfied with Penn Warranty's service for two reasons: 1) Penn Warranty recognizes a customer's mechanic as the customer's agent, but they do not notify the customer of this policy even if the customer makes no action or indication of this arrangement, 2) In my opinion, Penn Warranty interprets a clause in their contracts in a way that no reasonable person would do so.

Penn Warranty essentially claims that my mechanic was acting as an agent when he did not contest their proposed reimbursement amount for the repairs to my vehicle. This assertion is false. I never implied either in writing, verbally or by action that I intended my mechanic to negotiate with Penn Warranty on my behalf. Upon receiving the reimbursement amount proposal, my mechanic immediately called me with the proposal amount. I then called Penn Warranty who stated that my mechanic had already authorized the amount and that to contest the amount, I would have to complete a lengthy disputes process. When Penn Warranty called my mechanic with their proposed reimbursement amount, my mechanics subsequent actions described above prove that he never intended nor did I intend for him to act as my agent. Their assumption that my mechanic was acting as my agent was incorrect legally and is also bad business.


The terms of my Penn Warranty contract state the following: "When making repairs, the repair shop shall use components of the same type and quality as those removed which may include used components." As a reasonable consumer, I interpreted this clause to mean the following:

"When making repairs, the repair shop shall use components of the same type and quality as those removed"

A reasonable consumer would interpret this part of the sentence to indicate that a mechanic shall not replace a brake pad of "B" quality with a pad of "A" quality or of "C" quality. This sentence leads a reasonable consumer to believe that he is being protected against sub-par components and that Penn Warranty is being protected against replacing a low-end part with a high-end part.

"...which may include used components." A reasonable consumer would interpret this part of the sentence to mean that if used components are in compliance with the requirement in the first part of the sentence (part a), then those used parts MAY be used. Emphasis on the word "may" implies an option to comply. Since this sentence is in the section entitled "What You Must Do ('You' being the customer)", again, a reasonable person would assume that the option to utilize a used part is up to the customer.

One of the most important interpretation differences pertains to the time frame applied to the section "shall use components of the same type and quality as those removed. The "same type and quality" at what time in the service life of the part? Again, as a reasonable consumer, should I expect a used part to suffice for a repair, it would have to function not like the part that broke did right before it broke (i.e., replacing my 69,000 mile transmission with a 69,000 mile transmission from a junkyard in NH), but as the part that broke functioned around (i.e., new or used) the time of its original install.

Poor Business Practices

3/3/2005 Rochester NY

Penn Warranty Corp., Wilkes-Barre, PA - telephone number 800-356-9441.

Deceptive practices and work not covered that is supposed to be.

This company has victimized me. I have been with them for two years and this is the first time I am utilizing the policy.

I noticed that my vehicle was running poorly so I took it to a local, reputable repair shop.

It was diagnosed that I could have possible leaking Cylinder head gaskets. The oil as well as the antifreeze was very low and it was just serviced about two weeks before. The heater was blowing cool air. I have a Ford V6 engine with 43,000 miles. At the repair shop, I called Penn Warranty Corp. and initiated a claim. I had to convince the repair shop to do the work because they have dealt with this company before!


This is what my policy covers as it pertains to this repair:

ENGINE - "Cylinder block, cylinder heads, and all internal parts. Cylinder head and intake manifold gaskets are covered for coolant leaks only".

LABOR - "Labor charges based on industry accepted flat rates to repair or replace a covered component".

Side note:

There is no copy of the "Terms and Conditions" on the Penn Warranty website, that I could find! Consequently, I cannot cut and paste them.

That same day I placed the claim, a claims person talked to the repair shop and subsequently a "claims adjuster". The supposed "adjuster", (I will explain that later) told the repair shop to take the engine apart and fax them, (Penn) the complete diagnosis of what they found. From that point on the situation went downhill.

We found out after the fact, that Penn at this point, had not yet approved the entire repair BUT yet they told the repair shop to tear the engine down! That was fine until Penn alluded to the fact that they could actually still refuse to cover the claim!



Now, right from the start, the repair shop and I were NEVER told that only the tear down to diagnose the problem was approved! We were both under the impression that the entire repair was approved!

When I state "under the impression" it is because I never received a straight answer to the question of, what are the procedures and how much would they cover?

After 4 to 5 days of frustration, many phone calls from the repair shop and myself and (Penn) losing the paper work, I Finally was told that the repair was covered BUT they would NOT yet tell me how much they covered?

Finally, after they approved the entire repair because the problem was, in fact, "coolant leaking from the gaskets",

Penn Corp. (cowards) told the repair shop, the covered amount, but never told me even though I had asked multiple times? They left it up to the repair shop to tell me that they would cover only a little over half, ($690.00) of the repair of $1,300.00.

Doesn't it seem reasonable that, First, the Car owner should know what the dollar amount is? What good is an Insurance policy that only covers half of the amount of the repair and the company never admits that to you personally?

They place the repair shop and the owner in a very un-professional and awkward position. The repair shop was put in a position to say to me that:
“Penn Warr. Would cover only $690.00 of the $1,300.00, what do you want me to do�?
“Do the repair and you, (the owner) will cover the balance, or if you cannot afford it I can put the car back together but I will have to charge you for the time spent�.

Are you starting to see the corner that the Penn Warranty Corp. backs you into?

Here are the mechanical issues:

They don't cover having the cylinder heads pressured tested or milled.

Now, any amateur mechanic knows that when you go to the expense and effort to take apart an engine and remove the heads due to a cylinder head gasket leak. The engine could possibly have overheated and the heads may be warped or cracked! Allowing the repair shop to install the same old heads back on the engine with out being tested, repaired or replaced.

If the repair goes bad a week after it was done, I would bet that they WILL NOT cover the same repair twice! I asked this question but received the usual double speak and no definitive answer!

So, if you are un-educated or cannot afford to spend another $150.00 + and you allow the repair shop to install the UN-TESTED cylinder heads back on the engine, it probably is your problem!

Keep in mind that the contract does in fact cover "Cylinder Heads" but only replacement if necessary and not the smart and logical testing and milling!

Here is another issue associated with the above Penn Warr. Practices that you will also encounter, that also puts the owner and the repair shop in a very awkward position.

The repair shop won't guarantee, (1 year) “their work� unless the heads ARE IN FACT tested repaired or the in worse case replaced and I don't blame them one bit!

Why should they guarantee a repair that is only partially fixed? So, if you are un-educated or cannot afford to spend another $150.00 and you allow the repair shop to install the UN-TESTED cylinder heads back on the engine. Not only will the Penn Warranty Corp. probably hang you out to dry if the repair goes bad but the repair shop will not cover their work either!

Again, are you starting to see the corner that the Penn Warranty Corp. backs you into?

Here are the other items that they don't cover:

The Penn Warranty Corp. covers only the cheapest gaskets that you could possibly find and only cover the head and intake gaskets.

The Penn Warranty Corp. does not cover antifreeze or oil replacement, this is VERY VAGUE as stated in the fine print on the contract and probably is part of the reason why the "terms and conditions" are not on their website that I could find!

They word it so it seems to read that they don't cover "normal" oil and anti-freeze consumption. Now, I can very well understand why they would have to state that but read on.

Now, any amateur mechanic knows that when you take apart an engine for head gasket problems there are at least a half dozen other gaskets that also need to be replaced as well as the oil and antifreeze! Penn relates back to that VERY VAGUE statement I mentioned above AND in fact they cover NEITHER the oil or anti-freeze!

This is also just plain fraudulent of the Penn Warranty Corp. You need oil and Anti-freeze to allow the engine to start and run after a repair like this?

Labor:
The repair shop I went to and also 3 (three) other repair shops that I investigated were asking for $65.00 per hour and approx. 12.7 hours for the repair.

Penn Warranty states: "Labor charges based on industry accepted flat rates to repair or replace a covered component".

NOW, four repair shops gave me almost the same price and hours for the job, I would not call these prices outside the "industry accepted rates"! Penn will only cover $55.00 per hour and 10 hours for the repair.

Dispute Resolution"

The "dispute resolution" phone number that the Penn Warranty Corp. gives you to call if you feel that you are not being treated fairly; is in reality, JUST a different DIVISION of the Penn Warranty Corp. itself!

I called and this arrogant woman answered the phone! After I told her my concern she proceeded to argue with me and basically told me to take a hike! I finally got frustrated and asked a simple question. "How can you fairly handle a disputed claim when you work for the same company that is refusing to reimburse me for the entire repair"?

The women on the phone tried to cover her self and state that we are a "different division" of Penn Corp. and are not associated! Now, I believe that and maybe they are regulated by another agency but still and all, I was being treated badly and was getting nowhere. This woman really needs some customer service training.

She argued with me and would not answer some questions like she was protecting the Penn Warr. Division and did not act at all impartial or like she was a “different division�. I finally asked her, what is the name of the company on your paycheck, isn't it The Penn Corp.? I received no answer all she said is that I would receive a "dispute resolution" papers in the mail and she hung up!

Update: 2 months later, I never received the "dispute resolution" papers.

And the supposed "Claims Adjuster" well, according to the claims person I originally dealt with. Penn Warranty has no local claims adjusters and the fellow who called claiming to be "an adjuster" was just another Administration person out of Wilkes Barre, Pa.

I found their motives and business practices deceptive. The people who take the original phone calls and or the so-called adjusters understand nothing about cars. From speaking to them and to the repair shop, I can say with a fair amount of confidence they don't base the claims paid on the actual repair. I feel they base it on what they feel you will swallow with the least amount of resistance and I suspect that is some other monetary agenda that prompts this? I have not even started the "dispute resolution" as yet so I am sure I am in store for another nightmare.

They are arrogant and just plain nasty when you question them on anything.

Two of the four repair facilities I contacted, one of which did the work use to carry the Penn Warranty used car repair policies. They got so fed up with the Penn Warranty Company that most of the time they refuse to work on the cars with a Penn Warranty.


Also, I have inquired of many other car owners who also have used car warranties, (other than Penn Warr.) such as this and they along with the two repair facilities state that, they never encountered such a problem with "other" used car warranties.

UPDATE: I was so frustrated that I asked to speak to a manager.

After being on hold for 45 minutes and subsequently being hung up on by this claims adjuster. After calling back and expressing my frustration of being hung up upon, a different woman then told me that I must have used bad language! I did not use any bad language; the reason why the adjuster hung up on me is because, I said that, "I did not trust your company".

After being on hold another 20 minutes I finally got a manager on the phone and he abruptly told me he was putting me on hold. After another period of time on hold I hung up and called back again. I got the same manager and I finally got to ask the question of why they did not cover the "testing" of the Cylinder heads.
He said that too many repair shops do this just to raise the claim and it is really not necessary! Hello...

Also, I did have the heads tested and milled at my own expense. Which now puts the Penn re-imbursement at less than half the repair cost.

Total $1,300.00 less $690.00 what Penn. Warr. paid = $610.00 left that I had to pay. Add to that the $150.00 for the testing and milling of the heads, $610.00 + $150.00 = $760.00 that I had to pay.


The heads were found to be 7 thousandths out. I called Ford and asked what would the limit be before they would mill the heads? I was told by Ford it was 7 thousandths and that since they are Aluminum they would NOT mill the heads, they would replace them! I asked why and they said that there is a good chance that the problem would re-occur.

I asked the Penn Warr. Manager but did not tell him that I spoke to Ford. The manager proceeded to tell me that they would mill the heads if they were over 7 thousandths. Now, Ford suggests to throw them away at 7 thousandths and this manager tells me that they would mill the heads only if they were over 7 thousandths?

So, bottom line is that Penn Warr. puts the tolerance at exactly what Ford states to throw them away!

I will wait until my contract expires before I file a complaint, for obvious reasons.

I don’t trust them…

Singer Laser Steamer

2/21/2005

I bought a Singer Laser Steamer from Overstock.com last year. I bought it one month before my wife's birthday. She used it for one month, and then it stopped working. I contacted IGIA as the instructions stated in the instruction book. IGIA e-mailed me and told me that the item needs to be serviced by the original place of purchase, which is Overstock.com. Now, what am I going to do about getting the Singer Laser Steamer fixed? I can't return it, because Overstock.com or IGIA obviously do not have enough confidence to guarantee this product for more than 60 days, and neither of them wants to fix it! What I am supposed to do with a steamer that does not heat water?

TigerDirect: false advertising, poor warranty, lack of help from customer support.

12/28/2004 FL

Bought a Treo 300 PDA/cell phone from TigerDirect. Good product, but I wish I had bought it from a better company. Their "replacement plan" is terrible -- if your Treo goes bad, as mine did, you have to wait a week for the Warranty Company of America to mail you a gift card to TigerDirect so you can buy a new Treo yourself, and then wait another 5 days for TigerDirect to ship it to you! Not an acceptable turnaround on a cell phone/PDA that I depend on.

By the way, from the mouth of the Warranty Corporation of America, if the Treo happens to be out of stock at TigerDirect, well, you can just buy something else. They will not give a refund or replacement if that's the case.

This replacement plan is not at all what was described to me when I purchased my Treo, and is not what is described on TigerDirect's website. I spoke with a supervisor at TigerDirect who was evasive in his answers and assured me that a gift card is exactly the same thing as a replacement. He refused to let me speak with his supervisor.

All I want is an actual product replacement: I ship my Treo in for inspection, they examine it and determine it needs replacement, and they send me a replacement. That's what I was promised when I bought the warranty. Since I've gotten nowhere pursuing this with both TigerDirect and WaCA (Warranty Corporation...), I'll now have to wait two weeks for a replacement on my cell phone/PDA. Absolutely unacceptable, but I've got no other option.

This is not the first time TigerDirect has burned me with false advertising. When I bought the Treo, it was advertised to come with a headset (I have a screenshot of this advertisement, but have not attached it to this e-mail as your website instructed me not to). Mine didn't, and neither did the two others they sent me after I complained. I spoke with the actual packager of these refurbished units, who told me they have never come with headsets. I did finally manage to get a supervisor at TigerDirect who was willing to reimburse me if I purchased one myself -- after several phone calls and much wasted time on hold.

Word to the wise: check out the Better Business Bureau information on TigerDirect at http://www.bbbsoutheastflorida.org/nis/newsearch2.asp?ID=1&strBCode=06330000&ComID=0633000027000500 and then buy somewhere else. I certainly will next time.

RK is the worst Company Ever!

12/7/2004 Virginia Beach VA

RK Chevrolet is the absolute worst place to buy a car. They have caused nothing but trouble and headache for me. No one should ever buy a car from them again. They are dishonest crooks!

I bought my car there about 3 months ago. They told me they needed to clean the car and do some touch up things before I could take it home. I finally got my car two weeks later dirty and with major problems. Once I complained, they assured me they were going to fix the problems and get the car back to me as soon as possible.

I get the car back two weeks later and only the minor problems were fixed. I asked them why they didn't fix the rest and they said because my warranty was up.

I cannot believe they kept my car a whole month without fixing the major problems such as a back axle falling out. They knew what was wrong with car before they sold it to me and cheated their way out of fixing it. They are lazy dishonest crooks and no one should trust them.

I have spoken with all the managers and no one seems to care once they have your money.

Complaint - They won't refund my money

10/18/2004 CA

I ordered a bottle of their product to reduce my eating. I didn't like the product and returned it. They then sent two more months worth of the product before they finally stopped sending it. I returned 3 months worth of product ($100 worth). They sent me a notice saying they received the returned product. I completed a return form and mailed it back. This was in June 2004 and they still have not credited my VISA. Of course, It is now too late for VISA to look into this. I called their 800 number 3 times and was told they are having a "problem" and hoped to credit my VISA or send a check within a month. This is the same story I get every time I call. I noticed (in my computer search) that others have the same problem. Does anyone know how we can get this company to credit us? I have nothing, they owe me ....

Defective upon delivery/No Title

8/29/2004 FL

My son who is 14 has wanted a dirtbike for sometime. Unfortunely we were not able to purchase one for him. He decided to get a job so he could save money for one. He found one on the internet sold by Express Powersports, that he thought he would be able to save up enough money to buy. At the end of June he had enough to buy it. We ordered it, never received a confirmation, just a sales order number, stating we would get a confirmation. The only way I knew for sure the order was received was that my credit card was charged immediately. I did contact the company at that point to verify everything. On July 19th the DirtBike arrived. It was packed very securely with no visable damage to the crate it came in. My husband immediately began unpacking it as were leaving for vacation in a couple of days. As he unpacked it we noticed things that were broke on it. I immediately contacted the company and they told me all I needed to do was complete the warranty on it and let them know the parts and they would replace them. I did not complete the warranty until July 29th as the DirtBike needed some assembly and my husband did not get it together until after our vacation. When I called the company back on either the 28th or 29th, the person I spoke to really gave me a hard time, they insisted that it was a shipping problem and not theirs, after some time on the phone the man said he would get the parts and I would hear from them in the next week or two, he also stated at that time that he would have the title sent out. Two weeks later I once again called, I spoke to the guy in parts and he stated the parts were not in yet but would be in a couple of days, that was over 2 weeks ago and we still have not received the parts as of yet and it has been a month and we have not received the title. Not only that but before we ordered the dirtbike, I had an online chat with someone from Express Powersports and they informed me parts would be available for at least 5 years and I also checked on the warranty. Well in my opinion they do not back the products they sell nor are their warranties any good. They have not sent me the title.

Great service

8/5/2004 CA

After all the negative I have read about extended auto warranty I wanted to post. I had over $2,000 in repairs done and not one problem.I did have to wait two days for approval. Thanks go4warranty.com

no cooperation and high interest

5/12/2004

I cosigned for my son a car was told 3.9 ,it was 10.19, been trying to get a title so i can refinance at lower rate. they will not cooperate at all.

Re: Dazzle Webcast Theater Site (FRAUD).

3/21/2004 Saginaw MI

Dear Webmaster,
I purchased this week a Dazzle Digital Video Creator 150 at the cost of $130.00 new. After I checked into posting some home video clips at the Webcast Theater site which is listed as part of the software perks in the manuals, I found that I could not access a membership via the web site page. It would not accept a membership entry. I called Dazzle at their 800 number and was told that Dazzle went bankrupt and was taken over by Pinnacle and they no longer use the Dazzle Software that was sold with creators prior to the take over. I was also told that I could not register my software and the Webcast Theater Site was no longer functional. The disturbing part of all of this is that the original Dazzle Video Creators and Software is still on the shelf and being sold to uninformed consumers. There is no longer a Webcast Theater or Photo Site available and Pinnacle is fully aware that these units are being sold and refusing to register or warranty the original Dazzle software. Legally when Pinnacle bought out Dazzle (which they are keeping the name), they bought the responsibility to honor and support all Dazzle software that is currently on the market and to honor the features promised with the sold software. There is a lot of people that purchased Dazzle prior to the takeover that are now stuck with nothing, just software. I would hope that you would update your site to reflect these changes and even the search engines are still promising Webcast Theater with the purchase of Dazzle products. Pinnacle is not even offering a copy of their new software that goes with these changes which is also disturbing. I live in Michigan so I will be making a formal complaint with the Better Business Bureau and other consumer protection agencies to require Pinnacle to honor these Video Creator units and reinstate the Webcast Theater and Photo Site as promised in the software guides and promotion of Dazzle software. If you have any questions or need more information, please feel free to contact me.

Sincerely, Cory Long

Warranty Work - 2003 F250 SD Truck

12/10/2003 Crossville TN

Working away from home. Placed vehicle in for service due to severe braking conditions. When standing on brakes at 60 mph..pulled violently to the left into oncoming traffic. At 10 - 20 mph sounded like the front brakes were falling apart. After 1 week in shop [replaced all 4 tires brake systems, leafs and checked hoses] told me they were as far as they could go without a factory rep on site; and that could take 2 - 3 months.
Met with Owner: agreed vehicle not per Ford spec and was unsafe...but they could not fix it. Requested refund or replacement per TN lemon law...advised dealership too small to absorb truck. Contacted Ford Cust Service...they contacted the Owner and directed them to "exhaust all efforts to repair this safety hazard." Met with Owner again...advised that they had officially "exhaused their efforts." Best recommendation...go to Knoxville or Nashville and make the best trade I could. Asked if she would consider trading...NO.
Lets get this straight: I just spent $40k in April 2003, now 7 months later I'm supposed to cough up another $8 - $12k to trade into a 2004 just because they can't fix my truck?? Don't think so. Contacted 2 local attorneys...told me the Lemon Law looked good on paper...but hard to get through court?? Both advised me to work with Ford advocacy (3 - 4 months arbitration) and possibly get a replacement or better yet..take their advice and buy another car?! They're looking out for OUR interest??
Prices going UP and Quality going DOWN; and service? What service. Still under warranty. Doesn't seem to mean a thing.
This vehicle is barely safe to drive to / from work. However, is not safe to pull any type of load...which is what I purchased it for. Now I can't even tow my 40' 5th wheel to the next job...or maybe no job at all if I can't get there.
Michael Buchman: Unsatisfied customer

Warranty

11/25/2003 Hopkinsville KY

I recently purchased a NEW Yamaha YZFR1 motorcycle from Dukes Perfofmance, Ft. Campbell Blvd., Hopkinsville KY 42240. I have a problem with the shifting of gears from 5th to 6th gear grinding and popping out of gear. I was told by the dealer if the bike doesn't do it every time it shifts, there is nothing wrong with it. I contacted Yamaha Corp. and they sided with the dealer saying maybe I should bring the bike in when it is warmer to have it worked on and they won't back their warranty on a NEW motorcycle still clearly under warranty considering it is only 2 months old.

Refused Warranty Work

10/26/2003 Carson City NV

Purchased a new Jeep Overland, drove it 3000 miles at which time the ABS light came on while I was on vacation in Reno, Nevada.
I went to Carson Jeep 3059 Virgina ST. Carson City, Nevada and ask to have my ABS light problem checked, I was told that I could make an appointment, but there were no openings for 8 days. I told them I was on the road and needed to know if the Jeep was dangerous to drive. The manager was standing there and he stated if I came back in 8 days they would tell me, he had to much local work to do and he was going to take care of that first.
That sent me away with a emergency light on and I could have had serious problems.
What good is a Warranty if the dealers service centers won't take care of your problem?????
My advice to anyone that is thinkingn about buying a Chrysler product is DON'T.

bad scope will not replace

10/22/2003 okmulgee OK

my son bought a tasco prong scope he used it 6 times it quit working right , we tried to take it back to henryetta and okmulgee stores , they sai they dont sell it any more , and they cant replace it, we asked what arre we to do , they said its just tough, we said that is what we get for shoping wall mart , the employee said i guess so , we are not happy we just want the scope replaced
clifford watson
joseph watson
306 w jefferson
henryetta ok 74437
home 918-650-0260
work 918-652-3414
e-mail cnsmachine@sbcglobal.net

Warranty

10/8/2003 Omaha NE

Sometime back I took my Dodge Caravan in to have a tuneup and shocks,as I was going on vacation.The service dept.called me and said they found a leaky head gasket,but it was still under warranty.I advised them I was planning on leaving
town in two days.the serv.manager said that was ok
as the leak wasn't that bad and would not be a problem on vacation,and to bring it in when I got back.After returning from vacation,I made an appointment for the repair.Later that day the serv.rep. called and said they could'nt find any sine of a leak. I told them they were the ones that said I had a leaky head gasket in the first place.They replied,no leak now. About 1500 miles later (51000 miles)guess what? I had it towed in to the dealer. they advised it was a blooown head gasket.The advised that it was out of warranty and would not cover the repair costs.The dealerships owner was rude and blunt. I taled to the arriginal serv.manager that told me the head gasket had a leak. He stated that he didn't want to get envolved,but suspected that the mechanic assigned to replace the gasket was lazy and just returned the work order,no leak found. I then called the complaint # given in the warranty book.
I explained the whole thing to the lady and all she kept saying,sorry it's out of warranty,over,and over, and then she just hung up.
My advice: When warranty is getting close,it might not hurt to get a good checkup for your car and make sure that what might show up after you hit that magic mileage, is only something nobody in good faith could tell.

Roof on New Home

8/30/2003 Ebensburg PA

My home is now three years old. When it was three months old, my roof was leaking so bad that water was dripping off my light fixtures, over the kitchen sink. The water was running down the walls and going into the basement, I caught that water with buckets. Bastian said it was a seal in my skylight that needed replaced, which they did, after three months. The seal never was broken. I have seven skylights in my house. The walls below five of the skylights leak water down the walls. Bastian's fix has been to send a man on the roof to break ice, put buckets and tarps in my attic to redirect the water. They did send a person to repaint the inside walls, that were stained by the water. The last contact with Bastian was, it was an act of GOD and I shouldn't have had them build my house in a wooded area were the wind could not blow the snow off my roof. When I ask them about ice guard around the skylights, they said the specs. didn't call for ice. They said they built the house to specs. and it is on me to have it fixed. I had a one year agreement to fixed any problems. I ask what it would cost me to fix the problem, they said they were not interested and they didn't think they could fix the problem.

Meritline does not honor 100% Satisfaction Warranty

4/24/2003 City of Industry CA

Meritline shipped defective products, has terrible customer service, and did not honor products' 100% satisfaction waranty

Details: Two HP#78 color print refurbished cartridges purchased for $38. When I eventually needed to use them, 6 months later, neither worked. Refurbished cartirdges from other vendors worked just fine. Calls to customer service were not returned. When I finally got through, I was told they would be replaced, just fill in the online RMA form. I filled it in and got no reply. After several days did it again. Still no reply. Finally got through again on the phone. Was told they would not honor 100% satisfaction warranty after 60days. Package does not indicate time limit on warranty.

Item Covered Under Home Warranty Not Upheld

4/11/2003 Reseda CA

First American Home Buyers Protection Corporation sent THEIR contractor (J&Y Appliance - 626-358-3537) out to check our telephone wiring and he said it was the wiring and not the phone jacks, which is covered in the warranty. Insurance said it was the phone company's responsibility. Phone company said they are only responsible for outside wiring line to point of entry and since we have one line that works, it's not their wiring or property. I’ve called daily to get a copy of the contractor’s report. Insurance refuses to give me a logical answer or a copy of the report and so does the contractor, Alex, who won’t even call me back.

First American Home Buyers Protection Corporation’s warranty clearly states in writing that they cover Telephone Wiring, but not phone jacks or wiring which is the property of the phone company. The phone company states that they are only responsible for outside wiring line to the point of entry and since we have one line that works it’s not their wiring, because it’s not their property.
Their running a scam - you pay into them for coverage and get nothing in return except a fee to have the contractor come out. They said they would send another of THEIR contractors to come out for yet another service fee - but how can we possibly trust the contractors they send?

Won't honor warranty

10/10/2002 WI

We had Mannington laminate flooring installed by a dealer (now out of business) in our kitchen and bath about 1 1/2 years ago. This laminate flooring is supposed to have a 25 year warranty. The edge of some of the boards around the toilet have started to curl and de-laminate. Mannington will not honor their warranty. They say we must have a slow leak in the toilet. There is no water puddling around the toilet, and the floorboards and insulation in the basement under the toilet are bone dry. The warranty even states that their product is fine for moist areas, such as bathrooms and laundry rooms. We also have a few boards in the middle of the floor in the kitchen that are no longer laying flat at the edges. They said these boards were "within their tolerance." How can anything excepct perfectly flat boards be in tolerance? Don't buy Mannington products, they will find any excuse not to honor their warranty.

Rotten company youcansave.com

9/22/2002 enumclaw WA

Very negative, took 8 weeks to get the product, the company waited until the warranty was over before shipping. The hose was used 3 times and sprung leaks all thru it. The company will not respond and will not replace the hoses.

Nokia Repair

8/7/2002 Bundaberg Australia

My Nokia 3330 mobile phone needed repair, Nokia (Aust) told me to give phone to LAND & SEA COMMUNICATIONS at Bundaberg Australia as they are a Nokia Agent. After 2 week I made contact with L & S and found my phone had been returned to them 4 days ago and repaired under warranty. My complaint is they (L & S)won't give me my phone back unless I pay a $25 handling fee. So beware of Nokia Warranty from a Nokia Retailer.

Claim disallowed

7/29/2002 OH

I purchased an extended auto warranty on my car from Extended Auto Warranty Corp located in Ohio in April 2002. It is now July 29,2002 and my car now needs rear wheel struts. My claim to replace the faulty struts was disallowed. Struts are not listed in the “Exclusions” paragraph of the contract. Since struts are part of the car’s suspension I felt that the repair work would be covered.

I would like Extended Auto Warranty Corp to pay for the cost of replacing my car’s real wheel struts.

McAfee Rebate

4/17/2002 Whittier CA

McAfee box contains $20.00 rebate. I sent in the CPS unit and was told by Coams to send back the CD and front page of manual. To date I have not received $20.00 after 3 months.

To help keep me as a potential future customer, I would like the following:

Send rebate as advertised.

At the very least I would like a response from your company regarding this incident. Thank you for your time.

Thomson Multimedia / RCA Not Honoring Warranty

6/18/2002 Lakewood WA

I want to bring a problem to your attention and I hope you can help me gain satisfaction. Specifically, my complaint concerns customer service and warranty issues with a 65' RCA Scenium HDTV. Your assistance would be greatly appreciated because the type of service I've received is unacceptable.

Here's my problem: I have a brand new, $3500.00 RCA Scenium 65' High Definition Television that has bad picture tubes. I noticed faint lines running vertically on the screen exactly where the menu screen appears within two months of purchasing the TV. Current models do not have the blue square menu screen my TV has, so there must have been SOMETHING wrong with that menu system for the company to change it. This model of television has been on the market less than 6 months.

My TV has been in the shop for weeks and RCA says they are not going to cover the picture tube replacement because I 'misused' the television in some way. It's been three months since I first sought help and there is still no end in sight. For complete details on my complaints and who I've dalt with, visit http://greggvelez.freeservers.com/rca.htm

Here's how you can help: Have someone call Teletech in Tacoma, Washington (253) 582-8111 and authorize them to replace the pictures tubes as required. I will then be a satisfied customer. The TV is less than 6 months old and the picture tube warranty is two years. Please do not make me endure this any longer.

I am very disappointed with this type of service, especially considering I am a shareholder of Thomson Multimedia. I normally go out of my way to discuss and promote the products of companies I own stock in, but of course I don't feel comfortable doing that with RCA products until I get this problem resolved. I have contacted the Better Business Bureau, my state senator, and I'm deciding other avenues to resolve the issue. Please ensure it will be resolved by March 25th, 2002. Thank you.

2000 Subaru needs new transmission w/ only 34K miles

3/12/2002 Rockville MD

Last week, my 2000 Subaru started making a strange noise. 2 days later, the Check Engine light came on. The day after that, it was making a 'thunk' noise so I called Subaru Roadside Assistance & had it towed to the nearest Subaru dealer. The car has 34K miles, so it should be under warranty (3 yr/36K miles).

The dealer says it needs a new transmission. They say it was out of transmission fluid & was 'obviously drained'. However, I have never had any work done or any maintenance that involves the transmission fluid in any way, so it most certainly has not been drained (properly or improperly) & all the appropriate fluids were topped off at my last oil change (approx 2400 miles ago).

The dealer says this is NOT covered by the warranty because "there is no leak" in the transmission. I say there must be something wrong in the system or it would have had fluid.

The dealer is trying to point the finger at the quicklube/express lube where I had the oil changed. He says that the tech pulled the wrong plug & drained the transmission fluid. I have a hard time believing that, but decided to get more info. I asked the dealer that *if* that was what happened, how long could the car go before there would be problems. He said maybe 500-600 miles. I've gone 2400 miles since the last oil change, so that doesn't sound like it's really likely that that's what happened.

The dealer has called for Subaru to look at the vehicle & determine whether it is under warranty or not. If they deny it, I will be responsible for any costs involved with replacing the transmission.....let's just say that I'm not holding my breath that Subaru will determine that it is under warranty. Why should they if they can blame the oil change shops & get out of paying?

Has anyone else come across something similar to this? Any suggestions on how to get Subaru to honor their warranty?

Thanks.

Aproval for repair to copier

2/22/2002 Roanoke Rapids NC

I have submitted all the information you required to prove ownership of my PC 745 Copier, have now been waiting since November for approval for repair.

I want the Authorized Canon Repair Facility notified to do the repair under warranty.

Refusal to honor warranty.

2/11/2002 Roseville MI

Response to complaint sent in December resulted in following reason why warranty could not be honored: technician indicated that failure was due to an "Act of God" and was accepted by party in charge. This leads me to believe that the warranty,which is used extensively in their promotions, isn't worth the paper it is written on. I have mentioned this to others, including the local business that finally made the required repair, and find that I am not alone in my disillusionment with their warranty.

Lousy Warranty

12/17/2001 Warwick RI

Purchased a Sofa and Loveseat from The Sofa Factory Outlet around the end of June 2001 or begginning of July 2001, it was delivered on July 9th 2001. Aprox. 1 week before Thanksgiving 2001 my wife and I noticed a lump under the right pillow on the couch. After pulling off the pillow are suspisions proved correct. A spring had let go. I contacted SFO and spoke with a Sully who is the store manager. He advised me that springs were not covered under the warranty but that he would try to find someone to fix it. He stated that they had no repairman at the time but should be able to take care of things within 10 days. I have repeatedly called Sully and have not received any satisfaction. I feel I'm being given the run around. We spent just under $1000 on the 2 items and feel they should be holding up better. We've purchased many Sofa -loveseats in the past and never had this happen. We've never bought something new and been given this type of run around. We want something done about this.We will not forget about this.

To help keep me as a potential future customer, I would like the following:

We want the Sofa fixed, if it can not be fixed we want another set. We paid for this set with good money and want a good product in return. If we don't receive satisfaction we will persue this in court.

At the very least I would like a response from your company regarding this incident. Thank you for your time.

Why should I pay for your misktake?

9/17/2001 Westminister CA

I'm sure you remember me...the young lady who's called numerous times about the installation of a stereo system in my Ford Explorer. Your company did not wire my stereo correctly, and now you want me to pay for rewiring! That's crazy. Everything is still under warranty. You've told me several things were wrong with my stereo and have completey given me the run around. I had to go elsewhere to get the truth!

To help keep me as a potential future customer, I would like the following:

Well, calling numerous times got me nowhere. I've been posting complaints all over the internet, and I've even received some 'thank you, I know never to go there' feedbacks. I'm just wating for the right person to contact me back, so I can get the proper service that I deserve from this company...Without payment!

At the very least I would like a response from your company regarding this incident. Until then, I will keep posting complaints. Thank you for your time.

Worthless "warranty"

7/1/2001 Orwigsburg PA

DON'T BUY A USED CAR EXTENDED SERVICE CONTRACT FROM PREFERRED WARRANTIES OF PENNSYLVANIA. Their exclusions are comprehensive, meaning that it is VERY unlikely that you will ever recover on a claim. Check some of their exclusions at http://autowarranty.8m.net and then ASK your mechanic how likely it would be to have a problem that IS covered by their contracts. They REQUIRE that you make your decision on the service contract at the time of auto purchase, and they GIVE NO REFUNDS UNDER ANY CIRCUMSTANCES. Stay away from this company's service contracts! If your dealer offers their "warranties" for "free," ask them to reduce the price of the vehicle by the amount they would have to pay for the "warranty." "Free" is how much the warranty is worth to the consumer, but it is not how much it costs. Check out their claims at their website www.warrantys.com

worthless refrigerator

6/29/2001 Grandville MI

In early 1996 I purchased a new Amana refrigerator from Wards for $1200.00. Within a few months the freezer was not freezing. I called Wards and they sent someone to fix it. He said he needed to order a part. I told him that we were building a new home and the fridge would be in storage until the house was completed. In April 1997 Wards came and put on the new part. About 3 months later it started doing the same thing. I called Wards who told me that the 1 year warranty had expired. When I explained that the thing had been in storage for most of that time, the manager told me it was not his problem what I did with my refrigerator after I bought it. Furious, I called my state representative who put me in touch with Amana. They were very nice and said that the main parts of the fridge were covered for 5 years and they would send someone out to fix it. They did and it worked for about another 3 months. I called Amana back, again they sent someone to fix it again. This went on and on, about every 3 months or so I would be back on the phone to Amana. It got so that Amana was telling me lets try "one more thing" and if this doesn't work we will look at replacing it. The last time this scenario took place was February 2000. I was concerned that the warranty was about to expire. Amana assured me that this would not be a problem because they had all of this documented. I thought it was fixed, however in February 2001 it started all over again. I called Amana and was appalled to have them tell me that the best they were willing to do was give me a $400 credit towards the purchase of a new Amana. We had a repairman here again yesterday he said you sure did get a lemon, too bad!!!!

Defective Engine

5/14/2001 Reading PA

I purchased a Simplicity Lawn Tractor with a Briggs & Stratton Engine in 1996. During Mid Year 2000 the engine started malfunctioning. I was informed by B&S Technical Department that the engine produced was defective (based on serial number and model), however - that it was out of warranty so nothing could be done to resolve this.


To help keep me as a potential future customer, I would like the following:

I want my engine repaired or replaced.

At the very least I would like a response from your company regarding this incident.

Answer

4/15/2001 El Paso TX

The very day after filing my complaint on here, I got a call from the company, offering to fix my problem.

THANK YOU.

Reimbursement of fuel pump replacement.

2/10/2001 Alpharetta GA

The problem is the fuel pump went out on my 1999 Honda Passport here in S. Korea. I discovered that there are no Honda dealerships here in S. Korea, therefore, after numerous attempts to contact Honda, I had no other choice but to have the Army/Air Force Exchange System garage order the fuel pump and install a new one at a total cost of $344.76. My question is how can I be reimbursed for the replacement since the vehicle is still under warranty?

I laboriously attempted to get through the 800 telephone number to discuss the situation with a customer service representative, and additionally sent multiple emails to Honda prior to having the fuel pump replaced, but I could not get any assistance whatsoever.

My dilema is that I am stationed in S. Korea. I also had my daughter contact the Honda dealer where I purchased the car, "Hondaland" in Tampa, Florida telephonically. They could not, or would not provide any assistance whatsoever other than to give her the 800 number. I also sent them an email which they did not respond to. Attempting to get anything but a busy signal at the 800 number would have been a major accomplishment, I have tried to get through telephonically from here in Korea also, and was unsuccessful on over 7 attempts.

Surely in this day and age with the availability of email, Honda could do a better job of customer service and satisfaction than this. Maybe I am mistaken,
perhaps my situation is the exception and not the rule.

Replacement of product was substandard

2/7/2001 MN

I purchased a hewlett packard 672c deskjet printer from finger hut in 1999. I purchased their warranty also. This January My printer needed repair. The service center said it was economically non repairable as the repairs cost more than the product did now. The purchase price for the printer when I bought it was over 300.00 Including the 25.00 For the cable. The replacement I was sent cost less than the warranty. It was an off brand and did not match the quality of the hewlett packard printer I purchased. Their warranty states that at their discretion they will refund the purchase price or replace the product. They did neither. It is now February And I have lost considerable amount of business due to the fact that I did not have a printer. Little did I know I would receive a non acceptable printer. I have received nothing but the runaround and I now I have to purchase another printer. I feel like I was really taken. I told them I would complain on every consumer website I I could find and warn others not to purchase electronics from Fingerhut or their warranty.

Don't Buy

1/27/2001 Grand Rapids MI

The people at Land & Homes were quite helpful when we were looking at purchasing one of their new homes. However, once the closing was completed all help came to a complete halt. The once friendly realtor became rude and unhelpful, and the once friendly and helpful contractor, who went out of his way to get everything fixed before closing, all of a sudden stopped working once the closing was complete. Now I have several warranty items that are being completely ignored by Land & Homes. We've sent a letter to the owner of the firm, but his response was quite cold as well. Several of our neighbors have experienced the same problems from Land & Homes, and we recommend that anyone looking for a new home in the area simply steer clear of Land & Homes, because we've all been burned. Unfortunately it appears that we'll all have to seek legal remedies, since that's the only thing they seem to care about or understand.

Wheel Works does not live up to its best price guarantee

12/22/2000 San Jose CA

Wheel Works claims it will match any price, online or offline. Their best price guarantee states that it will add $19 to the online price to compensate for wheel balancing, disposal, etc. When I went there this morning, they said they do not match online price, and gave me the total price of $167 when the price from Tirerack.com was $128. Guess whom I bought the tire from.