Using home install services cost you big bucks!

10/11/2009

As a authorized Home Depot installer I feel people should know the cost of doing business with them. If you want a certain brand of water treatment such as Kinetico, Rainsoft, or Hauge you should simply call the nearest dealer by using the yellow pages. By going through the Home Depot you are adding 15% to the cost. This means on average $450-$700 higher cost to the consumer. This is what Home Depot receives on the sale. The reason I am letting you know is they do nothing to earn this. They demand this amount on the entire sale. They don't have to inventory this product or know anything about it. In fact the staff and managers told us they don't want to know anything about it. They just want the sale. I have attended meetings where they refer to the customer as a shopping cart. They know what the average customer's cart averages nationwide. By adding installation services they increase their shopping cart dollar amount by a large amount. They have no cost as the local dealer bears all of the costs to stock, sell, install, service, employee costs, insurance, etc. They even force you to insure them as they are not responsible. What a perfect setup for them. The inexpensive units they sell in the box cost less than the commission they are paid through installer services. The blame should also be placed on the manufacturer. They really don't care about their dealers. Have you noticed how more and more products are found in Home Depot that used to be sold through authorized dealers? Its all about quanity and not quality or service. Remember, Home Depot has nothing to do with service after the sale. They don't deliver salt to you in a jam or fix a leak on a Sunday. The local dealer does all of that. Why pay them 15% to do paper work. They tell you that you are protected by using their authorized installers. Simply use the BBB, Angies List, or check refrences to do your due diligence. That costs you nothing! All of the installations through Home Depot are nothing more than high cost leads paid for buy the customer.

Buy It At Home Depot, But Get Your Own Installer

7/19/2009 Little Rock AR

I have bought thousands of dollars worth of merchandise from Home Depot, in both California and Arkansas, and have always been satisfied with their merchandise and the customer service in their stores. However, my one experience with installation purchased through Home Depot was the worst of my life, and will be the last.

I ordered $2,000 worth of custom window shades on April 4, 2009. The installer sent by Home Depot's subcontractor was so inept and sloppy that the owner of the company and the regional quality control manager for Home Depot had to come to my house and arrange to remove all the hardware and brackets and rehang them. After running a gauntlet of unanswered phone calls, emails, mismeasured shades, and multiple return visits by the installer, I finally had my shade installation completed in mid-July of 2009...and the final shade still doesn't operate properly.

The Home Depot personnel who dealt with me were courteous and responsive. The installer was courteous and unresponsive. Buy your merchandise from Home Depot if you like it...but choose your own subcontractor and pay them directly. You will do better if you choose a tradesman you know or who has been recommended by friends.

BAD BAD Carpet Experience - Install Disaster!!!

7/17/2009 Lafayette IN

Started a carpet purchase in January 2009 and it's now July 17, 2009 and the issue is still not resolved. First time they brought the WRONG carpet to install. I had already pulled up all my carpeting in the living room, dining room, hallway and master bedroom in preparation. Now I had to live like that for another week while they scrambled to re-order the right carpet.

The new carpet comes and they install. HUGE seam issue that the installer tried to blow off. Home Depot sent an independent review person and they said the carpeting had a 'fading' issue from the mill and they offered to pour acetone on it to 'fix' it for me. Uh...no. They had me pick out another carpet.

Different mill... another few weeks, my furniture jammed all over the place, living like an animal in my own house - the carpeting comes, install and voila... ANOTHER FADE issue!! Are you kidding me? So they send another independent review person and they confirm it's a problem from the mill. We then reorder carpet and wait.

Carpeting comes and they install and this time, no fade issue but the morons who installed it did a crap job in the doorways, cut the carpeting in another room, and buried the speaker wires to our home theatre system that we had taped to the wall.

I am at my wits end. After all of this and COUNTLESS calls to Home Depot and even a letter to their President - I am offered the choice of 1. PAYING for the carpet or 2. They'll come and rip it out.

NICE... 7 months of my life upside down. Don't buy your carpet at Home Depot - that cheap installation price is a message to you. RUN!!!

Very Thorough Workers!

7/10/2009 Deptford NJ

I had several rooms in my house carpeted by Home Depot. I bought the carpet there and used their installation company in South Jersey (Detford location). The guys they sent were fabulous. They were very meticulous, and spent all day at my house (I had a lot of square footage to do). After they were done the rest of the rooms in my house that I had skipped re-carpeting looked really shabby to me, so I went back and did the rest. Got the same installers, and they were just as fabulous the second time around. We're now about four months post-installation and everything still looks great...no need for any adjustments.

These guys were pleasant to deal with, very helpful, and worked like DOGS. How these guys can live past 40 working so hard like that I have no idea.

Glad I have a desk job!

Spring 2009 Kitchen Remodel

7/3/2009 Clermont FL

My experience was not without difficulties, but the staff at Home Depot stood behind their services and fixed the problems promptly and courteously. I am very happy with the results.
I am writing because I did my research before signing the $10,000 contract with Home Depot in Clermont, FL for new kitchen cabinets and countertops. I was leery of the installation process. But the installers they employed were prompt, professional and pleasant. The plumber and Silestone installers were particularly expert and cooperative. The results are stunning.
Sure, it is a hassle to have folks come into your home and tear out the old. Just read the info sheet from Home Depot and ask lots of questions prior to the event so you can be prepared. I hung sheets of plastic to keep the dust contained. I taped old bedsheets over the carpet to prevent footprints. I had advertised my old cabinets on Craig's List, and they were picked up the day we put them on the street. I anticipated being without a sink for a while and made arrangements to go on vacation while the countertops were being fabricated. After the installation, I discovered a couple of problems with trim and the installer sent the guys back on the day I requested to make it right. No excuses, just good customer service.

Foreman Is Disgusted

5/29/2009 Fort Worth TX

Let me first say that I am the foreman on a house which my father and I am flipping, and before now we recommended The Home Depot in full faith. On two previous flipped houses, there were zero hangups. However, the method of approach for installing floors has changed, and by far for the worse.

The store I am referring to is on the East side of Ft Worth, in the Meadowbrook area. This is the same store which we worked with for the previous two houses. The best way I can write this review is to compare past experience with this recent experience.

Previously: Walked into Home Depot, dealt with the flooring department only, and arranged a flooring estimate. The flooring sales person was the person who arrived at the jobsite to conduct the estimate. He made measurements, inspected the existing floors, knew the potential problems, and did a 10 minute overview, including pointing out what he was concerned with, before leaving. This happened over lunch-time and by late evening he called back with prices. At this point, who wouldn't be thoroughly impressed? Went in-store paid what needed to be paid to start. The installation took a little over a week to start, which I expect residential customers to complain about, but coming from a foreman's perspective, I don't hire someone who proclaims they can be there the next day. Reading between the lines, this means that they don't have any work lined up, and there is always good reason for it. Everything went smoothly on both houses- there were two crews that showed up, one for vinyl, one for carpet. The vinyl installers floated the floors (necessary prep work) and the carpet guys did what they needed to. Everything was finished in a timely fashion, and this is why we went to Home Depot for work on our current house flip without a second thought.

Presently: The flooring salesman couldn't be nicer in assisting in our flooring choice. We take a few days to decide what will look best in the house and go back to pay for the materials. We scheduled the estimate for a Saturday. 7:30 Saturday morning, the estimator calls to give us a 3 hour window, and shows up on the early side of that window. No problems yet. The estimator pulls up in a little white sedan (NO ONE in construction should be driving anything other than a truck), shakes my hand, walks in, and pulls out his computer (by computer, I mean an instrument shaped like the computers that UPS has which you sign for packages, but with a large touch screen).

It's now that I find out that Home Depot will no longer be involved in the installation. Home Depot is basically a broker for installations and nothing more. The Estimator doesn't say a word to me, and goes right to work. However, he doesn't quite seem to understand how to navigate through his computer. I spy on him a bit, more out of curiosity of his "toy" than to actually check up on his work, and sure enough, he's inputting data and erasing it over and over. It probably takes around 90 minutes to estimate every room in a 1700sqft house. He doesn't say much more than "bye" and walks out the door. I don't know what the next step is, so I call Home Depot.

From here on out, I deal with both the Pro desk and the flooring department, their managers, the various employees in both departments, and the estimator's secretary. Rarely do I ever get to speak with the same person twice in a row (except the secretary...) They tell me they will have an estimate by the next day and will call. 3 days go by, and nothing. I call back, and they say they have been trying to get a hold of me (This infuriates me when someone says this, as my phone is by my side 24/7. This was a flat out LIE!), re-read my correct phone numbers to me, apologized for the inconvenience, then said that she didn't have my information in front of her and put me on hold. I hang up after holding for 15 minutes and call back. I call the same number and the phone rings and rings, and someone from the garden department answers?!? He says that the lady I was talking to went home for the day! I'm ticked...

I go in-store the next morning to figure out what's going on. Now that I'm there, the gentleman pulls my information right out. He shows me my estimate, and the vinyl information was created using the wrong pattern. (this is important in how much waste material will be produced matching up patterns, which ultimately effects my final price). This set me back another 2 days. I'm so frustrated typing this out, I'm going to abbreviate the rest. Today, 16 days after I have been putting up with 15 minute holds, non returned calls, lies, mis-entered information into computers, trying to change the cost of the materials I'VE ALREADY PAID FOR, and dealing with incompetent and/or shady representatives.... I get a call today saying that The Home Depot regrets to inform me that they cannot perform the installation due to crowning in my sub-floors.

The only representative who has been to the jobsite was the Estimator, who didn't mention this, which means that everyone who has seen this estimate has had the chance to catch this. I have had this estimate passed through a ridiculous number of hands on Home Depot's side of things, and NOBODY including the estimator EVER mentioned that there was even a slight chance that prep work would be an issue. The lady who called me today to tell me that Home Depot is refusing my job recommended I hire a flooring contractor in the area to fix the crowning in the floor because Home Depot no longer will prep the area in which they work. <--- This is the shadiest thing I have EVER heard. READ BETWEEN THE LINES! Talk about a scapegoat! Anything the Home Depot installs, and ends up failing, will then be blamed on how the area was prepped before they got there, and will try to push all blame elsewhere and of course will NOT fix their work! IM TICKED

From someone who has been a loyal customer since I was 16 years old (lol a long time)I HATE HOME DEPOT. Once again, coming from a foreman's perspective- why in the world would I ever use someone to install something, if they refuse to prepare their own worksite?!? Crowning in the subfloors translates to a day of prep work using a self leveling compound.

So, 16 days later.... I am about to leave my house and get a $4000 refund for the materials I've already paid for and raise a storm at the pro desk. All are invited to come watch!

From a foreman's perspective- DO NOT USE HOME DEPOT for your flooring needs...

Stay Away, Stay Far Away

5/10/2009 Canton OH

Stay away from the Home Depot for anything other than basic carpet installation. We had a carpet runner and steps that also needed installed, and it extended the installation period to over 3 months and it's still not right. The Home Depot talked us into an anti-skid backing on the runner, and then the sub-contractor told us they can't install such a backing on the carpet we purchased. The Home Depot never let us know what the resolution would be (not even a credit!). Then, we were talked into a tack & turn installation on our steps and we were once again told by the sub-contractor that this carpet wouldn't accommodate that. Again, no word from the Home Depot. We called over and over again and talked to 4 different store managers as well as the flooring manager. Every time we asked for a call to update us on the progress of the project or an exact installation date, we never received a call back.

We finally had to resort to dispute the charges with our credit card company, and after producing all kinds of documentation, we lost the "battle." The Home Depot actually made up a project tracking report that was inaccurate and had obvious contradictions in it.

Due to this, we have stopped shopping at the Home Depot and are sticking with Lowe's exclusively. That's over $10k per year the Home Depot will lose of our business, and none of the store managers seemed to give a hoot. So, ciao, Home Depot! I hope all those reading this post will heed the warning.

Be Careful What You Sign

4/30/2009 Birmingham AK

Here's one for you. I picked out flooring based on a 7 - 10 day install window after measurements taken. Two months earlier I had measurements taken for the same project, but they couldn't find them.

About 10 days after signing the agreement, and 5 days after the measurement, I received a call saying the flooring I chose would not be available for 4 to 6 WEEKS. I said to cancel my order, as I was rushing to get the flooring installed and place the townhome for rent. The person said she would cancel it.

Over a month later I received a statement from CitiBank for the flooring. I was confused, so I called Citi first. They said to call store. Store was no help.

I called their corporate offices in Atl. The department I reached was helpful and contacted the store. The store said they tried to cancel the charge but couldn't reach me to get MY approval to credit my Citi/Home Depot Card account. So the store said they would request and send a check so I could pay my Citi bill.

NO CHECK ARRIVED.

I kept in contact with corporate and they supposedly bantered back and forth with the store for a few weeks. According to corporate, the store requested ANOTHER check and mailed it.

NO CHECK ARRIVED.

Next, corporate said they would take care of it and faxed me a waiver to sign that would excuse Home Depot of any liability and would facilitate another check. AT THIS POINT, I am a LITTLE UNEASY signing over my rights. I would like corporate to sign the waiver/reimbursement agreement, so I can have a copy, before I sign.

As of now, I'm a little tired of it all. I just called CitiBank and contested the charge. The charge will now be reviewed a "judgment" passed in under 60 days.

Bottom line: don't trust Home Depot. 'nuff said

Siding At Home Depot Was The Worst Mistake I Ever Made

4/10/2009 Little Rock AR

My family and I purchased siding from Home Depot. The worst mistake ever!! Terrible service, No communication. Sales People that promised one thing verbally and completely different on the contract. A Home Depot employee told me that the only way to get them to listen to you is to call the office in Atlanta and make the most noise. That is their own employee saying that. The People you complain to could care less.

Over bearing, fat, blow hards come out pretending they want to help the customer. Complete con men! stay away. If you want siding go to a local person in your town.

Do Not Use Home Depot Heating And Air Installation Services

9/18/2008

Warning: Do not use Home depot heating and AC installation services. They are merely representing the Trane product line and passing leads to Trane installers. If you have a problem, they cannot do anything to solve it.


Case in point I had an installer not only drop the furnace out of my attic, but had their installer injured while doing it. On top of that they were unresponsive to fixing damages caused by their people. I called Home depot and asked them to take over the warranty (10 years parts/labor) and was told that they could not because my contract was with the installer and not home depot. If you look at their website THD paints a much different picture of how they stand behind the installation and the installers. This is not the case. You are on your own and THD is merely a marketing company passing leads.

THD will not be there to help you out, they provide no value and you are directly dealing with the installer before and after the service.

Terrible Service

9/11/2008 Bayside NY

It has taken almost four months for Home Depot to install a simple front door. After the initial complaint to customer service in June we were finally able to place the order. Of course, Home Depot charged right away for service that has not yet been provided. It was totally impossible to get in touch with the contractor. Only last week we finally got in touch with the company and Monday, 9/8/08 was scheduled for the installation. But guess what, at 10:00AM the store calls us and informs us that the door is not available and the appointment has to be rescheduled after they find the door. Not only did I take a day off but also had to disarm the house alarm system, which is still disarmed because the security company will have to come back to reinstall the sensor at a cost.

I have tried to call Home Depot and even write to them but in VAIN.

Terrible Experience

9/9/2008 norfolk VA

They came out with the wrong unit for starters. They had to come back the following day so I had to take a second day off. This time they came with the correct unit but stated there would be an upcharge because the pipes had to be moved. Obviously a scam for another 75.00 for absolutely nothing. They also left a nice rusty water stain in my driveway which they ignored. These guys were rude and looked a little nasty.

My advice is look for a service professional rather than a 23 year old senior helper, they rank them technicians.

Dissatisfied With Home Depot Install Job In North Bay, Ontario Canada

8/5/2008 North Bay

We hired Home Depot in August of 2006 to do a $35000 job which included 18 new windows, 3 new doors, 5 skylights, a new roof, soffit, eaves, flashing etc. It was a disaster right from the start. We were promised several things and were told that a new contract was being drawn up to include extras but after a couple of months with still no new contract in hand that employee quit and it was our word against theirs. We had leaking, $40000 insurance claim due to water damage, ice build up in the winter around the doors due to holes in the bottom of the door frames, mold and mildew due to leaks and many more problems. We were promised a turnkey operation with a site supervisor at the house everyday, this was never received. In fact we had to print off the installation manual for the skylights because the roofer didn't know how to put them in! Two years later we are still battling with Home Depot to come and repair the rest of the unfinished work and have now hired a lawyer.

Many other little things happened during the job but too much to write about. Overall we are 100% dissatisfied with everything and will never have anything to do with them again.

Too Much Frustration

7/30/2008 san diego CA

When it came time to install new toilets we thought Home Depot would be the easiest option since we were already purchasing them from the store–why not have them installed and delivered too.

Beware, the installation service is less than satisfactory. Not only did we never have any communication regarding schedule, order status or delivery, if it wasn't for our efforts to make numerous phone calls we would never have seen our installation. The store employees never knew what was going on, the sub-contracted installers were not willing to work within our schedule or with us and our needs. An extra tank was erroneously left at our house and after a dozen phone calls and three weeks beyond the installation, someone finally showed up to pick it up and return it to the store.

If you want a headache, total frustration and deal with incompetent expediters and project managers then Home Depot is the place to go. Otherwise, be smart and higher an independent contractor.

Installation Services Waste Of Time

6/25/2008 Slidell LA

I recently set up an appointment to have an in-home water analysis. It was scheduled for today. I was never contacted with a two hour window as I was told I would be. When I called this morning for confirmation, after being put on hold several times, I was told a supervisor would call me back. After three hours of waiting, I called back myself and was told that no one would be coming since I had not received the notification of a two hour window and that the vendor would call within 48 hours to reschedule. At that point, I canceled the appointment.

I had a similar issue when I had a fenced installed through Home Depot. That project took two full years to complete and a significant amount of my time sitting around waiting for someone who would either never show or once he arrived, would not have the required materials to complete the job. Once the job was finally completed, it turned out to be several thousands of dollars more than the original estimate. Looking back I should have just canceled the work and had them remove what they started.

My time is too valuable to sit around waiting for no shows and no return calls. I guess I should have learned with the first experience. I am simply writing to say I will never use Home Depot installation services again and will actively advise against it to others.

If anyone has advice on how I can seek retribution for my waisted time I would certainly be anxious to hear it.

Faulty Window Installation

6/2/2008 Westchester NY

In August 2008 we contracted for the purchase and installation of 37 top line windows from Home Depot. I like our new windows- so far. Installation was subcontracted, and there began the problem.. Instructions for installation were on stickers on each window,( I saved one) and included wrapping with insulation ( not done) and using predrilled holes to attach windows ( not done) and inside and outside sealing. ( inside seals developed many gaps). Immediately the house started whistling with any wind. When winter started cold air could be felled streaming in through the gaps in sealant. Home depot came several times, blamed "little holes" in sealant, would fix. Eventually one smart guy took off stops and found the lack of insulation and the open pre drilled holes, letting the air in from the outside right into the home- which caused the whistle. He felt windows needed to come out and new windows ordered because they were "cemented in and would be damaged during removal". ( This was Christmas and I did not fancy having windows removed during that cold time, so I requested it done early January.

By that time Home Depot did not want to re order windows and reinstall, so they assured me it would be equivalent to take off the interior window stops and stuff insulation along three sides of the window from the inside.Plus they would take off something outside and stuff insulation along bottom of window. ( nice guy, I requested the one who discovered the problem in the first place, but as you probably realize I am pretty gullible. I am not sure this way of insulating is as good as if it had been wrapped around the window properly the way it should have been done in the first place)). He had to scrape the sealant and putty from the poplar wood stops, which caused some unavoidable damage, and they now look awful, and some were gouged or broken.

He also drilled screws into the existing holes. No more whistles now.
I did lots of other things to decrease my oil consumption before last winter. ( New storm doors, from Home Depot ha ha), pipe covering, caulking and plastic over the basement windows that were not replace, sealing crawl spaces and lowering the thermostat to 64 in daytime)

There was NO decrease in oil consumption. ( gallons, not dollars). I checked heating degree days, they were about the same as year before. ( did you know you can do that on line? )

So, my complaints were monetary loss from heat loss due to faulty window installation, loss of work for multiple home visits, and a terrible looking inside window frame. ( the contract specifies they are not responsible for this, but it looked neat after the first installation. and taking these window stops off a second time really ruined them, had they done it right the first time that would not have occurred. Home Depot, offered to replace them with pine, but said it was not as good as original poplar.

We settled my collective gripes for a 450 dollar gift certificate ( end March). After a while, I had to send a release form, ( end April). I am still waiting for this gift certificate and the project manager is so fed up with me, he no longer answers or returns my calls. I expect I will eventually get this 450 dollar gift certificate- may be even this year, but want to warn every one about Home Depot. I will never contract for any services with HD again!.
Now, in all fairness, here are the good things.

The windows look and seem to work really nice, and every one- (well, all the people I have met from Home Depot), tell me they are better than some famous name brand windows. This story also makes for great dinner conversations and a support group, who have followed along with me, through all the ups and downs of this saga. At work, the joke is " did you get your Home Depot check yet". And some times at night I miss the howling whistle sound of the wind coming in through the holes in my window frames, very soothing as long as I did not think of the warm air pouring out.

I even made some new acquaintances because I called some other customers that had window installation done by the same company. ( HD left a customer list- not on purpose I assume)

So will I ever shop at HD again? Well, I may have a gift certificate, right?. So I keep dreaming.

Home Depot - Install Work Is Not Their Specialty!

5/27/2008 Medina OH

I am very dissatisfied with Home Depot's poor installation procedure - Medina store #3833.

First off, I knew the dimensions and the exact door I wanted, yet I was required to “sign up” for an installer to come measure. Then I was inconvenienced with a second trip to the store to “pick out” my door, when I already knew which door from the start! At this time I paid in advance for the door and its installation.

Next, an installer contacted me to assign an inconvenient appointment time which was two weeks in the future. Yet, since I’ve already paid, I’m at his mercy, so I make arrangements to be at home during work hours to have the door installed. To add insult to injury, the installer DID NOT SHOW UP to install the door, and he DID NOT CALL, nor did he return my call inquiring about his absence.

Now, I do not even want a Home Depot door. I want my hard earned dollars back in my pocket, so I can buy a door elsewhere and choose MY OWN INSTALLER who will show up or call to say he’s not able to make it.

A friend I work with has shared that she also had a bad experience with a Hope Depot installation.

How unprofessional and poor practice this is! Home Depot should stick to retail sales and leave installing to professionals.

"There is no fury like a woman scorned." - William Shakespeare

Almost A Tragedy

3/9/2008 18517 PA

I purchased washer and gas dryer from Home Depot. Their installers almost killed a family of 3 they left a gas leak that was not noticed for 9 hrs. Thank god I went to go get gas for my car and I smelled it as soon as I came to the door. We were exposed either a spark or gas inhalation would have been the end.

I called the store they gave me a customer service number which was closed. I called my maintenance man immediately and he came and found fitting were not tight he fixed them. They sent a guy back next day and he said everything looked ok and I told him my maintenance guy fixed it already. I was offered 100 gift card but refused mine and my children lives are worth more than that they will not take an email from their site so I am hoping they see this and know I am not done with that company.

I am disgusted and upset it was my first time to Home Depot and my last I just want them to know what could have happened and how petrified me and my girls were to go to sleep that night for fear of not waking up,

Home Depot Windows

2/27/2008 germantown MD

The windows were easy to order and easy to finance 12 month no interest. That is all that was easy. The contractor was a nice guy and seemed to work as hard as he could. I loved his 6 hour days.

The install was supposed to start on a Monday and was sold to me as a one day install. I got a call at 4pm on Friday from the "install team" telling me that it would be a 2 day install. So I had 1 hour on a Friday to let work know I would be off an extra day. No biggie.

So along comes Monday and we find out why the install was extended to two days vs one. Only 1/2 of my windows were in. The 1st floor custom ones were not even in the warehouse. Then the install turned in to three days.

After the install I called the "project manager" left a messege. No response.

Filled out a very poor customer survey. No response.

They were happy to take my $13,000.00 but could not own up to the fact that their customer service was horrible and the 200% extended install time was....

Kitchen Cabinets

1/27/2008

I purchased a new kitchen from Home Depot's store in White Rock B.C. Canada in July 2007. This was paid in full at the time. It is now the end of January and I am no closer to haveing a kitchen then when I started. Various parts did not fit when the cabinets were shipped, they cannot properly finish the cabinets around the undermound farmers sink and we are now on our third attempt at the countertop from Silestone. To add insult to injury the countertop installer broke the water line in the kitchen and flooded the kitchen. The house is now full of flood restoration equipment.

Home Depot employees keep giving the same old line, don't worry, we will fix everthing. When I ask how I am going to be compensated for no kitchen, loss time, frustration, inability to sleep due to drying equipment and now damage to my home there is no reply. Just "don't worry!!!"

I really doubt if I will ever have the kitchen properly completed and now I may have long term damage to my home due to the flooding.

Bad Experience with wood floor installation

11/8/2007

HOME DEPOT HARDWOOD FLOOR PROBLEMS:

August 27, 2007

In January 2006, we purchased hardwood floors at Home Depot, Arlington, Texas 76011
The floors were installed by Cooper Flooring
Carrollton, Texas 75006

After the floor was installed, my husband wrote a note in the comment section of he sign off sheet, that we were dissatisfied with the installation and that some of the boards were damaged when installed. Also the molding was not flush to the wall in the dinning area. We really thought that someone from Home Depot would contact us about our comments of dissatisfaction. No one called. After a few weeks we started trying to contact someone at Home Depot to help us. We tried numerous times to contact Home Depot to tell them of our concern in regards to the floor and the installation. No one seemed to be too concerned. At one time, my husband and I went to the flooring department at Home Depot and spoke with the salesman in that department and told him that one of the boards had come up on the end and was splintering and a small part had even broken off. The salesman told us we could probably just super glue it back down. I told him, I did not think that would look very good. During the year we tried many times to get help from Home Depot on this matter, with no success.

Finally around March of 2007, I took the paperwork, which showed where my husband had written the remarks in the comment section for the sign off on the installation (of our dissatisfaction), to the store along with the piece of the wood that broken off, and spoke with a Brad at the service desk. I showed him the paperwork where we signed off with dissatisfaction. He said he had no notes where we had been in or called. I told him we had called on numerous occasions, each time thinking someone would contact us. He said the warranty was out and did not know if there was anything that could be done. I told him, we had tried many times to get someone to help us with this problem for a year. He said he would see what he could do. After a couple of weeks, Laura from Home Depot, called and said she had taken over for Brad.

She seemed really interested in helping us get this resolved and I felt like finally someone was interested in getting this resolved. She arranged for a private inspector to come and inspect the floor. Did not hear from Home Depot for several days so I contacted Laura to find results of inspection. The inspector had determined that some boards did need to be replaced. I was given the number to Cooper Flooring and told to call them. This was the first time that I realized that we needed to have someone else involved in our problem. I thought everything was handled by Home Depot and did not realize I was responsible for notifying other parties. It took several days and several calls before they made arrangements for us to pick up one box of wood from Home Depot, which Home Depot had authorized. They were going to repair our floor. This was in April of 2007. At last we felt we would get our problem resolved.

June 20, 2007
Mario, from Cooper Flooring came to repair our floor. I was not sure just what he was going to do. Mario came in and looked around and was surprised to see all the damaged wood and the bad installation. He shook his head and asked “who did this installation?” We told him someone from Cooper Flooring. There were gaps in between boards and also end to end. After looking at the installation and the damaged boards, Mario concluded that it would take 4 ‘more’ boxes of wood to do the repair work.(I was told by Cooper Flooring that Mario was an expert and that repairs was his expertise…so I trusted what Mario said as truth) He said you have to replace a section, not just ‘a board’.

He was on the phone with Cooper Flooring and Home Depot for quite a while, discussing this matter. After he completed his conversation, he told me that Home Depot wanted to talk to me. Laura said she would get back with me. She never called and after several days I called her back and she finally told me to make arrangements to pick up ‘4 more boxes of wood’ and they would pay to repair the floor. Once again, I felt the wait would be worth it. My husband went to Home Depot to pick up the other 4 boxes of wood.

July 3, 2007
Roger and crew from Cooper Flooring showed up to do repair. Roger and crew started getting the boards out to measure what they needed and then said “we have a problem”, “they boards are not the right length”. They had to call their boss to see what to do. While they waited for the boss to make a decision, they talked about the way the floor was installed. They noticed the gaps in between and end to end and said they “use the blue tape to hold the boards so there won’t leave gaps like this, when they do installations”. They also said it looked like the “top layer of wood was coming off”. They also said the “molding should have been nailed to the wall and putted if necessary”. The molding in the dining room, which my husband noted in the comments on the sign off sheet, was not even nailed to the wall, and was not even flush to the wall. It is my opinion that they felt like, from their remarks, that it was not a good installation. Mario, the first repairman that came, out seemed to fill the same way, from his comments. Finally, Laura from Home Depot called me back and said the repairmen found only ‘4 boards out of the entire 5 boxes’ of wood that would fit and that would be all they would repair. She said she cannot continue to send out boxes of wood. I told her we could not continue to pick up boxes of wood either. She said they could repair only the 4 boards or I could take them to court if I wanted to.

Roger said they could only replace the 4 boards that they were authorized to do. He said they could put wood putty in between all the gaps in the floor. That is not ‘fixing our problem’ in my opinion. I think that wood putty on expensive wood floors would look awful. I told Roger and his crew just to leave, that replacing only the 4 boards would not fix the problem. We paid good money for this floor and to half way patch up the job is a messy fix is not acceptable. I called customer service and spoke with Nicole.
I told Nicole my concerns. She tried to get Laura Lee on the phone but could not get her. I spoke with Nicole the next day and she said she spoke with a manager from home depot and the manager would get with Laura and find out what is going on. She said they would call me that same day. I did not hear from Home Depot the next couple of days and I tried to contact Nicole several times and could not reach her. I spoke with a Michelle at Customer care on August 3, 2007 and she pulled up my records and said she would email Nicole and tell her that I had not heard from home depot. I did not hear from Nicole the next morning so I called her. She apologized and said she had been sick.

On Monday, August 6, 2007 I heard from Laura Lee at home depot. She said ‘evidently you contacted someone at customer care…then she asked me “what is it that you want?” I told her I wanted my floor fixed. She said the guys replaced the 4 boards and that was all they were going to do. I told her that they had not replaced any of them. I asked her,” I have 5 boxes of wood and that only 4 boards was all that would fit”? She said they were only going to replace the “delaminated boards”. I asked her what a delaminated board was and she could not tell me. She said I would have to call Armstrong Flooring to find out. She was not too happy at this time. and seemed irritated that I had called customer care.

She then changed her mind and said she would have Armstrong to come out and do another inspection..

On August 14, 2007, an Armstrong inspector came out. He said he would get the report to the retailer the next day. He said I should hear from the retailer within 1 week.

The report was supposed to be turned in on August 15,2007 according to the inspector and I never heard from Home Depot. Finally on August 27, 2007 to pay for installation and repair of only “2” boards according to the report. This is only for the damaged boards according to Armstrong, the wood floor supplier, and nothing to do with the installation.

Home Depot and Cooper Flooring must have felt some responsibility and wanted to make things right by supplying us with one box of wood to use to repair the floor after the examination was done by first inspector. I did not know how much one box would repair. They also much have had some confidence in the repairman, Mario’s judgment in determining that we needed another 4 boxes of wood to repair the floor to a reasonable fix, or they would not have had us to pick up 4 more boxes of wood. I fell that Home Depot is responsible for a good installation and damaged boards. A messy fix and wood putty is not acceptable. I am not sure why the boards did not ‘fit’, but Home Depot should know about wood installations better than us. We have 5 boxes of engineered wood still setting in our living room floor.

We have more than 1 issue, the boards and the installation. If Armstrong Flooring is responsible for replacing only delimited boards, maybe there were only 2, I am not sure, since I do not know what delimited means. However there are splintered and damaged boards. Also, I think that the installation is a big factor and that Home Depot and Cooper Flooring should be held responsible for this. We have done much business with Home Depot, but will not in the future.

Saturday, September 1, 2007, I received a call from Amber at Customer Care for Home Depot. She said my case had been transferred from Nicole to her. She asked me if a resolution had been made to my satisfaction after the last inspection. I told her that I was not satisfied with the last phone message I had from Laura. She told me to call Laura at Home Depot and see if we can work it out. I told her that Laura would probably tell me to take a hike, that the message that she left me was all they were willing to do. I called Laura in the AM on Sept 2, 2007. A lady that worked there said Laura Lee just left to go pick up a prescription and she would be right back. I asked her if I could leave a message, she said yes. I left my name and number and asked her to call me. I did not receive a call from her all day on the 2nd.

In a week or so, Amber, from customer care called me and asked if I had gotten a confirmation number from Home Depot as to the results of the last investigation. I told her I had not heard back from Home Depot since I last talked to her. That was when Laura had called and left a message on my message machine saying that Armstrong would only replace 2 boards and she did not give me a confirmation number. I told her again of my dissatisfaction and frustration. She said she would look in my file and see if she could find any notes where we had called during the first year. She said that customer care was only obligated to honor the warranty and if a store takes it upon itself to go beyond that, it would be up to the independent store to take care of any situation. She told me if she found anything she would call me back.

September 7, 2007 and I have not heard back from Customer care. I suppose that Amber did not find any thing that would help us. I did receive a call from Laura at Home Depot today. She was very nice and said she had not heard back from me since she left the message that Armstrong would only replace the 2 boards and wondered what I wanted them to do. I told her I was not happy with the wood or the installation and did not think that replacing the 2 boards would solve anything for us. Laura said she would talk to her zone manager and have him to call us Monday or Tuesday of next week. She said he could do more on his level than she could. She was very nice and seemed to want to get this resolved.

NEVER HEARD BACK FROM ANYONE AT HOME DEPOT !!!!!!!!!!!!!!!! NO ZONE MANAGER EVER CALLED ME. STILL NOT RESOLVED. WOULD NOT RECOMMEND HOME DEPOT TO ANYONE.

HORRIBLE service

10/28/2007 OH

I'm not a happy customer, in fact, I am no longer a customer. I spent well over $10,000 in your Beechmont store finishing my basement 2 years ago. I went to Home Depot again to purchase an outdoor shed. Again, not a small purchase. Unfortunatly, Home Depots association with TufShed has cost them a customer. Lying, attempted unapproved credit card charges, misrepresentation of the installation of the shed, and lack of customer service skills are just a few of my issues with this whole situation. I'm still waiting for the 'Manager' to contact us about this.. that has been over 4 weeks, just bad handling of the order has cost both Home Depot a previous loyal customer and as many people as I can turn away from you as possible. We havel take the restocking fee of over $300 dollars as a lessons learned, and I will NEVER spend another cent in ANY HomeDepot stores. I am beyond angry. There are too many other companies out there for them to screw around with TufShed and their management...or lack of.

A real NIGHTMARE and at the end I still don't have a water heater

10/22/2007 Round Rock TX

I bought a water heater and the installation services at HD on Wednesday night, they told me that someone was going to install it the next day. Home Depot also told me to measure my existing unit and to call them if my current water heater height or width was more than 4" larger or shorter. I got home I measured my unit and notice that the new unit to be installed was the same width (20") but it was taller, 58" vs. 50" of the current water heater. I called Home Depot and told them that the new unit was 8" taller than the existing one, the person from Home Depot told me that she was calling the installers to let them know and not to worry about anything. Later that day somebody from a plumbing company called and said that they were coming around 3PM. At around 4PM someone from the plumbing company came, he asked where the existing water heater was, I told him that it was located in the attic and showed him how to get to it.

He got into the attic, took some measurements and then came down to tell me that the unit he had in his truck was taller and that this was not going to work, then I told him, didn't someone from Home Depot told you guys that I called to tell them that the new unit was 8" taller, to what he responded...nope, they didn't. So I called Home Depot and told them about the problem, the lady in the phone told me that it was fine, that they were going to exchange the water heater but there was going to be an extra $75 charge for the extra trip...oh boy, that made very upset. I told the Home Depot girl from Home Services that there was no way I was paying $75 more for an extra trip when I followed what they told me about calling them if the size of my water heater was different.

I asked to talk to a manager and to my surprise the manager was very understanding and he told me not to worry about anything, he was going to void the $75 for the extra trip. I was happy. The installer told me then that he was coming the next day with the new smaller water heater to install it. Next day came and the installers called me to tell me that Home Depot never sent the new order and that they still had the same water heater, the tall one. I called Home Depot and they apologized for the inconvenience, they offered to call the installers again and explain everything so they could get the new shorter water heater.

Again, I sat and waited....and waited...and waited. Then I got a call from the installers saying that everything was ready and that they were coming between 2 and 4 that evening. It was 5PM and no one had showed up yet...I called the installers and they told me that the technician that was coming to my house had an accident at a different home while installing another water heater but they also said that they were sending another person at 8PM that night. I was really pissed, I told them that I was calling Home Depot to straighten this up. So I called Home Depot, told them about what happen and they said that they knew how I felt and they apologized, they also said they were calling the installers to make sure they were going to be at my house at 8PM to install the water heater.

At around 7:30PM I got a call from the installers telling me that they were really sorry but they couldn't install my water heater until the next day, Friday...that was it, I got really upset, I told them that this was unacceptable, I explained how I had to stay home that day and the day before to wait for the installer to come home and install the water heater, I explained that I had three small children which were showering with cold water since Wednesday...man I was really upset. The only thing the guy from the plumbing company said was...I am sorry there is nothing we can do, you'll have to wait until tomorrow. Ok so I said what time tomorrow and he responded some time between 9 and 5PM...WHAT!

I said never mind, forget about the water heater installation, you are not a professional, you should not be in business, this is unacceptable. I called Home Depot and told them about this mess. The person from Home Depot said he was calling the installers that same moment to find out what was going on. About 15 minutes later I got a call from the guy at Home Depot and he told me that the reason the installers didn't go to my house to install the water heater was because the installer that came to my house the previous day have noticed that I had a problem with venting in the current water heater, supposedly he had noticed that there was carbon monoxide coming into the house...WHAT!! that was it this time I couldn't contain myself, I told them that was BS and that they were obviously lying, I asked the Home Depot to cancel everything and I hanged up.

The next day I went to Home Depot, I asked to talk to the manager, and he was not there, then I asked for the name and phone number of the district manager and everyone I asked told me that they could not release that information to me...they were rude and they told me to come back some other day to speak to the store manager. That happen last Saturday, today is Sunday and I finally got my water heater, I bought the water heater, and my brother in law offered to install it, I helped him and you know what, there was no science to it, it was very simple and now I have hot water again.

Home Depot should do something about controlling the professionalism and customer service offered by the subcontractors they use in Home Services.

I am never using Home Depot or any other big store's installation services for that matter.

STAY AWAY!!

Nightmare with Home Depot

10/15/2007 MD

I wish that I saw this website before I have chosen Home Depot to do our countertops. We decided to remodel our kitchen and we purchased Silestone and kitchen sink at Home Depot. When Home Depot sent their installer do do our countertops, the installer simply "dropped" a piece of Silestone on our kitchen island and broke it! In addition, instead of using clams to install the sink, the sink was simply glued to Silestone. It has been over the month and we still cannot get Home Depot to acknowledge the error of their installer.

We may need to take them to a small claims court. I will never recommended Home Depot to do business with.

Stove delivery/installation

10/6/2007 NJ

I just posted a negative review of Sears, so I might as well give credit where it is due. I purchased a Maytag stove at Home Depot. GE did the installation. Their scheduling department is efficient, the installers came when they said they would and didn't make a mess or cause damage to my kitchen (unlike Sears).

Cabinet - Counters - Flooring

10/1/2007 St. Paul MN

Three projects, three nightmares. What are the odds?

Nightmare 1: kitchen cabinet refacing. Three day project took five weeks. Seems they showed me samples from one manufacturer and delivered product from another manufacturer with crappy quality and wrong stain color.

Nightmare 2: Silestone counter top in kitchen. Ordered and paid extra for the beveled edge. Counter installed had beveled edge but the edge was not polished. Had to remove counter top, take to factory to fix then reinstall. One day project took 10 days.

Nightmare 3: Kitchen floor. Paid to have old floor that was installed in 1988 removed, floor leveled and new vinyl put down. Guy shows up at 8:00 a.m., said he had to get an additive for the filler to level the floor, never came back. One day project took seven.

NEVER... EVER... USE HOME DEPOT!!!!!!!!!!!!!

Carpet Nightmare

9/28/2007 Evansville IN

Purchased carpet in the amount of $7,000 plus. Placing carpet in a house that I was getting ready to move into. Current carpet was removed. Selling current home and moving into home that carpet was purchased for. Installation date was 4 days before house closing and moving date. Carpet and installers arrived at designated time. In this area Home Depot contracts their installs through Coverall.. Installers alerted me to flaws in the carpet. Home Depot had them to remove all carpet for return. That started my problems with HD. Talked with HD to reorder carpet. On the second day, was told that carpet would have to be made taking approx. 3 weeks to make then schedule for install and then install. I decided to travel another hour trip to the closest HD to pick out another carpet that was already in stock at the carpet mill which would expedite the process. Changed carpet, there was a small difference in cost that HD picked up. They were supposed to expedite the order to have in 5-7 days. It was scheduled to arrive in that approximate time. HD policy is to not schedule installation until the carpet arrives, with no exceptions. I asked for an exception due to the fact that I had to move my entire belongings out of a 2400 square ft house that I hade lived in for over 20 years to a house that had no carpet in it. This was causing me to put much of my furniture and possessions in storage the garage, etc. This was a huge inconvenience due to cost and pretty much having to move twice. Put a mattress on the bare floor with a TV until carpet could be installed.

Made countless calls to HD and to Coverall checking on the carpet. HD stated that the trucking company had it in route and should be delivered on time. Coverall claimed they did not receive it. This continued for 31 days between the day the carpet was removed from the house until they came back to install the replacement carpet. Somewhere in the second week of Coverall saying they still had not received it and the trucking company saying they delivered it, Coverall found it at their facility. Since it was a different carpet and manufacturer, they said they had missed it. Larry, a HD expediter, said "it had been there for a while". I ask for supervisors, managers, VP's, and get a "second level" customer service rep (Judy) who assures me she will help expedite the situation.

I was told to call Coverall and schedule installation since it had been found. When I called they told me it would be two weeks before they could install it. I complained that I should have been on the install schedule already, due to the wait. They told me they were sorry, but that one of their installation crews had quit, one guy was in the hospital and they could find the other crew!! I am like what?? I communicate this to HD with no help. I had never asked for a dollar refund due until now and I tell "Judy" that I all of my phone calls and daily efforts had not helped at all and that I felt there should be a credit given on the cost. She told me that HD would discuss that with me and work something out, but ONLY after the job was completed and I was satisfied and that was their policy.

After completion, I asked for 50% she said that would not happen. She offered me a $500 gift card. I told her I felt 20% was reasonable due to all of the mess ups and inconvenience. She said she understood and would check further and let me know. I then received a call from the Evansville store, assistant manager Jason who informed me that installation issues happen and that is out of their control. He had talked to his superiors and they did not feel that the circumstances warranted any credit at all or further consideration. That was over a month ago. I have repeatedly called "Judy", only to get her VM. I have left countless messages for her to call me. She has not. I have called her three times today.

I strongly urge others to reconsider before using Home Depot for any large projects or purchases with installation requirements.

Humiliating Treatment

9/3/2007 Wiliston VT

Monday, September 3rd, 2007

Home Depot
759 Harvest Lane
Williston, VT 05495
Attn.: Mr. Christopher Howard, Manager

RE: Humiliating Treatment by Store Personnel

Dear Mr. Howard:

I have been a loyal client of Home Depot since 1992. I have spent thousands of dollars in your store fixing six homes, all of them my homes, none for speculation, through out my life time in the Unites States:
1. A house in Coral Gables, FL,
2. An apartment in Coral Gables, FL,
3. A town house in Hutchinson Island, FL,
4. A row house in Federal Hill Baltimore, MD
5. A farm house in Berlin, VT, and now
6. A town house in Hindenburg, VT

I have relied on the expertise of Home Depot for fifteen (15) years every where except in Vermont, where the whole world seems to tick at a different pace, I have had nothing by superb experiences with the knowledge, the willingness to help and the appreciation towards a client spending money in home Depot that could spend it some where else. Obviously, my preference for Home Depot has had been the return policy and the customer service quality, which other competitors either lack or are still catching up with yours.

The following is a recount of an unfortunate incident that took place approximately from 4:00 pm to 5:00 pm at the Home Depot located in Williston, Vermont.

I am in the process of fabricating slate-covered plywood panels.
Eighteen (18) cuts in total
I arrived at your store with the plans in hand
I asked the man in lumber if he could cut it and if he is accurate.
He said he could try.
He ruins the first 4’x8’ by cutting in 2” short in length. He did not double check his cut, I did it. He did not think that marking it in advance with a pencil and using a tape (which he said he did not have one) was necessary.
He cut another one correctly in length but one and a half inch (1-1/2”) longer that the measure (which he did not mark either).
Then his answer is “I can not be too accurate with this machine”
That response was so utterly unintelligent, incoherent and ridiculous that I told him that that I have had most of my cuts done at Home Depot for fifteen years, that the machine was accurate to the thickness of the blade and if he and that if he did not know how to use the machine, he should get some one else who did.

His reaction was to remove his protective eye glasses and whatever other gear he as wearing and tell a second person “you take care of him”.
The other person, who turned out to be skillful, knowledgeable and could make the cuts accurate to the thickness of the blade, by simply following common practice, apparently was not quite willing to help me either.
After five cuts, he asked me how many cuts I needed, I showed him the plans. I told him I was not sure.

He told me that the policy was, as written in the board, twelve cuts per customer, I said: ‘that is fine I get twelve cuts, pay for it, and come back for the rest. And is such a way I would be a new customer.

In the mean time, there was a woman (the only other client in the entire hour that needed a cut) waiting for a cut, he asked me if he could take care of her, and even though the twelve cuts per customer had not happened yet in my request, I said yes, I am not in a hurry.

He performed another cut, and then there was as another customer with a question unrelated to cutting, I said: - take care of him since I was not in a hurry.
While he was gone, I took the time to expedite my request by pre-marking my cuts.

Then he comes back and the first thing that he asked again was “How many cuts do you have, but his tone was as if I was doing some thin illegal, I was unreasonable in my request and as if he was doing my a favor instead of he doing his job.

I lost my temper, and told him that I was sick and tired that he keeps asking the same thing, he said “Am I not helping you?

Well, not really if he disappear to take care of others and comes back as if I was a pest. He asked me how many cuts and I said I don’t know ,twenty!
I guess he did not appreciate that I had taken the time to pre-mark the boards, of that I have waited, or that the previous individual had ruined two cuts.

So, he left and in RETALIATION, he sent, Steve a 300 lbs bouncer-three times my size, whose first words coming out of his mouth, in an intimidating manner were, “We are not going to make those cuts you want” He never said or bother to ask what has happened, or how may I help you?

I told him: “you were sent here to get rid of me, because of what you were told. He did not ask how many cuts were actually made or ruined.

He gave me the excuse that your store can not make cuts less than 12” inches, but failed to tell me that the cuts that I needed could be cut out of 4’x8” so that the remaining is always 12” or more. He was insolent arrogant and humiliating, unhelpful and abusive.

I told him that he can cut any size if he really wanted; he just did not want to do it. So he made one cut to put me in my place. I asked him who the store manager was and he said he was the manager. I told him he was not the manager but he refused to give me your name.

I went to the Customer Service Desk and a lady gave me you name, told me that you had gone for the day.

On my way out I came across Steve. I asked him when you and he would coincide in the store, and he told me he did not know, because you were always in meetings. It appears as if no one in Home Depot knows their manager’s schedule. Quite a disturbing situation for a store that size!

Out of this incident my perception is:
1. You employees are there to shot the breeze
2. They do not give a dam about the customers
3. They lack proper technical training
4. They are reluctant to help
5. Home Depot relies on the lack of competition in Vermont
6. You could not care less
7. They get a job with home Depot because they can not do anything else in life
8. They are there until something better shows up
9. Your customers are not rich people that can spare the trouble pf building by paying others, you are to goal is to serve the hard working and diligent people that honestly try to do their best in life.
10. You do not hire a bouncer to intimidate and abuse a customers
11. Home Depot is not a Night Club it is a Home Supply Store.

I do not expect or insinuate that these individuals’ jobs are jeopardized for this may be the only thing they are able to do in their life to earn a living, and I know how difficult it is to make it in life, but I expect a written apology from the three of them. If such apology does not happen, I will take this incident to higher levels for abusive and humiliating treatment.


Sincerely,

Alejandro Fuentes

CC: Home Depot Head Quarters
Enclosures: Plans

A/C-FAU

8/17/2007 Prescott AZ

Bad installation (no conversion to propane) caused failure of furnace. HD is jacking me around because I apparently need a contract with THEM whereas I had only filled out a request for a bid in their store at the display of A/C's and HD installations. The installers were paid directly and soon went belly-up. The new furnace was $3900+ which they seem to think I will soon grow tired of trying to collect. It is called "Detrimental Reliance".

I relied on their reputation (as it appeared to me at the time) but to my detriment.

Dishwasher Install

8/9/2007 St Louis MO

Home Depot #3010
7481 S. Lindberg Blvd
St Louis, MO 63125
(314) 894-6099


On 7/28/07 I purchased a dishwasher from this Home Depot location for a total cost of $723.50 which includes delivery and installation.

On the scheduled delivery date I had utilized annual leave from my job to assist and escort the delivery personnel into our home. Upon their arrival, late afternoon, I was informed they could not install the dishwasher because I had a ¼” deficiency of space between the floor and bottom of kitchen counter. I was informed that the salesperson should mentioned this to me before hand, but many times they do not. Therefore, the next day I had chiseled our wooden kitchen floor away from this area leaving plenty of room for a rescheduled delivery.

A week later, taking another day off from my job this dishwasher was delivered again. This time I advised once more they could not install the dishwasher because our home did not have a separate electric breaker designated to power only the dishwasher. Once more I informed that the salesperson should mentioned this to me before hand, but many times they do not.

I eventually installed this dishwasher myself with no problem what so ever. I have found this business experience to be extremely ethically flawed. This unprofessional business transaction reeks of poor training, poor communication and complete incompetence.

The obvious fact that time is money; I unnecessarily lost paid annual leave due to Home Depot's negligence.

Order and Install nightmare

8/2/2007 pensacola FL

March 2007 - A couple of days after the CEO stated he would improve his stores customer service. We went to Home Depot and ordered a front door and screen door. The associate acted like he was just learning the program to print our quote. He verbally said the door could be delivered in 2 weeks after we paid for it. We paid $25 for the door measure fee. The door was measured 2 days later and the door was ordered on 3/24. After two weeks, I called the associate and he said the door wouldn't be in for 30 days. Okay, not a problem. The door arrived on 4/24. The installer called and said that he wanted to put the door in the next morning 4/25. I asked my sister to stay at the house and wait for the installer. SHe waited until 12 noon, at which time it began to rain. The installer called and said that due to the rain - he got backed up - could we reschedule for 4/27 because he had that whole day open wide - no other installations on his book? Sure - 4/27 in the morning. My mother took the day off to stay at my house. At about 12 noon I called the installer to find out where he was. He stated the door (two sidelites) had not been cut. It was in one piece instead of three and that 1. he didn't have an extra helper to help him install the door and that 2. Home Depot had to cut it??????? Why hadn't they noticed before????? He said they would cut it and install on Saturday. I asked for a specific time because my son had a competition in the morning. Went to the competition, went direcly home at 11 and waited until 2pm. I called the installer. He said that Home Depot should have called me and told me the door was the wrong size - I would need to reorder. Why didn't he call me earlier? After several phone calls, I was able to conclude that Home Depot was not responsible for their choice of installer and that no one cared. I finally asked for me salesman and was greeted to the following- We were just talking about your door! Really? Well then why didn't you call me? Two people missed time from work to wait for the installer - I would at least like a discount. I asked a manager - Joe for either a waived installation fee at Home Depots expense or a 10% discount. He said he could grant me neither - I would have to speak with the General Manaager who was gone for the weekend. I asked for my money back 1989.07 thinking they would ask for a restocking fee or something but they didn't. I told him I would never use HD again and that I would tell everyone who would listen this horror story.

Junk charges

7/18/2007 Quincy IL IL

Went to the local Home Depot today and spend much of a morning looking for carpet for two rooms in my home. The carpet I picked out came to a total price of $2100.00 which included the carpet and installation. We were ready to finish up the deal by paying the $35 to have them coe out and make the final measurements. I then asked if they would simply haul away the old carpet . No problem they said we will be glad to haul it away for only $1.80 per square yard which in this case amounts to $82.00. I asked if they could throw that service in since I was about to spend $2000 on the carpet. A manager was called and I was told that I would have to pay the extra fee for the carpet haul away. When I asked if they were willing to lose the sale over this junk charge he gave me a big grin and said yep. We left the store and found tw other local retailers that were more than hapy to haul away the old carpet and the same carpet and install was about $350 cheaper.

To Hell with Home Depot.

Misleading Billing Practices on Granite Countertop Order

7/18/2007 Woodinville WA

I recently ordered custom cabinetry and granite countertops for two rooms in my house. I was pleased with the process all the way up through installation, until 1month after install, when I received an $700 "adjustment" to my bill for 5.5 extra square feet of granite. (Mind you, the total original drawing was for 29 sq ft, so 5.5 is quite a large adjustment!)

The original receipt listed the square footage as countertops/backsplash for 29 sq. ft. Consequently, when the templators came and asked about the backsplash, I assumed that this was already included in the measurements and therefore already paid. According to HD, the original measure was only for the countertops, so now I owe $700 for the backsplash.

I was never informed that this would be an additional charge, let alone $700 worth, which should have been specifically discussed before adding it to my order. The original receipt clearly states "countertops/backsplash" which is misleading. These items should be listed separately.

To others out there--beware! Confirm all numbers between original receipt and the templators because they will stick you with additional charges without notifying you that have now incurred new charges!

Horrible experience from start to finish!

5/30/2007 Harrisburg area PA

We went to Home Depot for our bathroom remodel to avoid problems, thinking a large store would do a good job or at least take care of any problems, but as soon as they got our money they handed us over to an inept contracting company who sent a real jerk to do the job. What should have taken 10 days turned into over 2 months without a bathroom! The guy complained every single day about the job and how he wasn't getting paid enough from his company. I heard over and over again about his problems and how no one wanted this job and he got stuck with it. Home Depot sent the wrong tile (half wrong half right) and this guy wouldnt bring it back to the store to get the right stuff since he wasn't getting paid for his time. Then the counter top was cut wrong so that extended the time by another week. My husband had to show him how to do the wiring since this guy kept blowing fuses and blaming our wiring when he was actually doing it wrong! He wouldn't install the tile we picked out saying it was too tall, he just didnt want to be bothered cutting it to fit. He even insulted us calling our bathroom a cubby hole and we shouldn't bother tiling it. There is one floor tile right in the center of the floor that is different than the rest, the installer didn't notice, I did, but it was already in. We've been fighting Home Depot and the Contractors about this for a while now since they wont guarantee that the floor wont get ruined by replacing the tile. The idiot who put it in told us not to mess with it since they took a short cut on the floor and installed the new tile over the old tile rather than digging up the old floor. (which was in the estimate)They claim that we underpaid for the bathroom since they underestimated the time it would take to do it so they dont owe us anything. Whatever happened to good customer service? Home Depot doesn't care about repeat customers, we spent over 15k on that bathroom and would have used them for our kitchen if this didn't happen! After we finally resolve the floor tile problem I'm calling the Attorney General and the Better Business Bureau on Home Depot and the Contracting company!

Horrendous kitchen renovation

5/30/2007 Jericho NY

I will NEVER buy another item at ANY Home Depot ever again. What a horrible excuse for a company.

I saved $20,000 to have my kitchen completely renovated by Home Depot in Jericho, N.Y. and their so-called "Authorized Contractors".

1) I signed a contract with Home Depot in November of 2006. For MONTHS, I kept running back home from work to supervise deliveries and pick-ups of the kitchen cabinets that kept arriving completely damaged. This went on for months and there were at least five deliveries! I was told I had to pay for an upgrade for more expensive, more "sturdier" cabinets. They forced me to buy more expensive cabinets, which I didn't want or need. This went on for months and at the end of April, I decided to cancel everything. I had returned their cabinets and request my full refund of more than $18,000. More about that later.

2) The Home Depot contractor tells me I just HAD to have my kitchen floors ripped up BEFORE the cabinets were to be installed and have a new floor installed, which he charged me thousands of dollars to do. A flooring professional came to my home and told me all I needed was a "floating floor" to place over the existing floor, and that would only cost me around $500.

3) After Home Depot received all the cabinets, I again called the store to check up on my refund. They REFUSED A FULL REFUND! They claimed that because I signed a contract, I had to pay them a 30% restocking fee! I was outraged and explained to the assitant store manager that in no way was I going to pay them anything, this was a breach of contract on their part because it's now April of 2007 (signed contract back in Nov. 2006!!) and in fact, they owe me for all the missing time I had to take off from work to supervise all these deliveries and pick-ups of their damaged cabinets. They refused that offer, but at the end of our 40 minute phone conversation, the asst. store manager assured me he would be refunded the ENTIRE AMOUNT of my kitchen project, which totaled more than $18,000.

4) It's now late May, several weeks after I was a promised a full refund. I just received my Home Depot statement and the full amount of the project is STILL on my bill! I again called the Jericho Home Depot store, and they now tell me that I will not be refunded the entire amount and owe them over $700 for permits that had been filed to begin my renovations. I told them this was fraud! The asst. store manager PROMISED ME A FULL REFUND and I have this conversation on tape.

Regardless what happen next, I will never purchase anything from ANY Home Depot store and have told everyone I know to support my boycott of such a fraudulant company. This should not happen to any customer and I hope they continue to suffer financially for what they have put people like me through.

BBB Link to Home Depot Complaints

5/22/2007

This took FOREVER to find, but it's worth a look to see how many complaints go unresolved.

http://www.atlanta.bbb.org/commonreport.html?compid=4588

Sleezy Services

5/15/2007 Knightdale NC

We purchased a 2 storm doors for our home. My husband install one, and home depot was paid to install the other. Well, well the installer shows up at our home 1 hour and 15 min.s later than schedule time without the parts to install the storm door, he later returned to the store to picked up parts. Now it's 1 hour and a half passed by. We called the store and was told he went to do another job, because they thought we have left to go out of town(SOMEONE MUST BE AT HOME). We kept getting all kind of excuses down to: We did'nt have you schedule.Our conclusion we recieved the most sleazy services and will not use this company for anything else.

Bad Deal From HD

4/29/2007 MI

Home Depot hires the installers that will work for cheap, not the ones that are good at what they do.

Have yo ever went into Home Depot and asked someone a question? ten ask another (different answer) every time.

They are not professionals, they are simply cheap laborers, if you really want a good deal on flooring, any kind, and want a very nice outcome with proffessional results from a person that is fully certified licened and insured:

http://www.woodfloorsnmore.com/

They will travel pretty much anywhere in Northern Michigan, and he does top notch work, not mess left for you, no un-answered questions, and all th installers are very professional and they know what they are doing.

Hope this helps a lot of people, I wish I would have know Dave and Evelyn sooner, They are very nice people to work with being the owners.

Pleased

3/25/2007

Hello,
I have also recently had a roof installed by the home depot. I got five quotes before i chose a company to do my project. I had a couple local contractors give me some real low quotes, a larger local home imoprovement company that gave me a real large quote and Home Depot that was some what in the middle. Home Depot and the Capizzi Home improvements both went though the scope of work they do and why certain aspects of the roof need different materials. Home Depot explained they install and weathe stopper roofing system that has many components that are required for them to install ie. ventilation and rubber leak protection. Capizzi explained a similar system to me with out a fancy name, but they were overpriced. I then being a smart consumer as i do consider my self one, researched this "roofing system" and found it on GAF's website http://www.gaf.com/General/GafMain.asp?Silo=RES1&WS=GAF
. I was happy to see it really existed and saw the value in having it protect my home.
I decided to have home depot install my roof the original installation was scheduled for a friday but the day before the coordinator called to rescheduled because she was concerned about the weather the following day. At first i was upset but then realized she was just looking out for my home. The next day it rained all day. We rescheduled for the following week. The day of the installation the crew showed up early to get started. The Project manager was there in the morning although he did not stay for the whole project he assured me that i was in good hands. About an hour in to it one of the workers came to inform me that i had some rotten wood that needed replacing. I knew this was a possibility and asked if i could see. Because it was so high up on the roof he showed my pictures on his digital camera. They replaced 5 pieces of ply wood and informed me once again that it would be an additional cost. They finished the project in one day and cleaned up to perfection. I was expecting to have to clean up alot from what i had heard from friends after their roofs had been done. Not only did they rake my yard they used magnets to get all of the nails that ended up in my yard. All in all i was very happy with the project that was done. The project manager returned the next day to inspect my roof anc collect final payment, I informed him i was very satisfied with the prohect. After he collected the payment he told me that GaF the shingle manufacturer would be out in 6-8 months to do ANOTHER inspection of the installation. I realize i probably could have saved some money by going with one of the other guys but I am sure i would have not gotten the same quality roof or service.

Tile Installation and Horrid Customer Service

3/20/2007 bee caves TX

A one to two day Home Depot tile installation job consumed three weeks of our lives and caused a litany of financial and personal problems. Virtually everything that they could do wrong they did. Therefore, virtually every act of incompetence and poor customer service one can imagine they ultimately delivered with perfection. I lost business and thousands of dollars in income (far in excess of what the tile and install would cost) and had to settle for a tile color we did not want - in order to get our house put back together and get back to work. Basically, they installed some of the correct color, some of a different color. Ultimately, they had to rip it all up as they did not have enough of the correct tile to complete the job. Unless I could shop for tile all over again and find a new contractor I was held hostage to selecting a different "in stock" Home Depot tile than originally selected. We selected a tile that we could live with although we do not partically like it and most certainly would have never selected or paid to install it. This was such a nightmare of a customer service experience that I took the time to write a very detailed letter to the senior officials of Home Depot. I thought they would call to seek information/clarification in the interest of continuous improvement and to offer their sincere apologies, etc. For, it was a very detailed letter that included a chronology with names, dates and specifics of the aburdity that had transpired. A corp. representative did finally call with wrong information, and once I told her it was not about our carpet install in another state, she proceeded to treat me rudely. One telling statement was when she said, "I do not understand why are you trying so hard to explain this situation" further, that they do understand none of it was our fault, all theirs, but that they were not going to do anything for us...other than to say they are sorry. She went on to explain that they had obsorbed the costs associated with all their mistakes and that we recieved a tile that cost a bit more than the one we had orignially picked out. Of course, she did not know that price difference and it may have been a few cents more at best. It was an "in stock" plain beige tile. She made it sound as if it does not matter what we endured as we got a tile that she was claiming cost a bit more. Net-net, she said the store was not going to do anything for us nor the Home Depot corporation. Nothing would be done to make the situation right...for, they had incurred expenses when they had to rip everything up and re-do the job and put in a tile we did not want. Some how we do not feel grateful, I guess that is the kind of unappreciative consumers we are. She did say she was the asst to the CEO and would send me something in writing reiterating their position. I took the time to bring this matter to their attention because I had never seen a more extreme case of total incompetence and customer disregard and thought they would want to know to ensure it does not happen again. There was no such interest in learning or in correcting the harm caused. I do however, take some solice in the clarity of now knowing the practices, incompetence and attitudes at the store level go all the way to the top. Despite spending approximately $50,000 with Home Depot in the last couple of years; we will ensure that Lowes and other such companies get our business going forward and ensure we sell our HD stock. Sadly, they care less about loosing us as a customer. We do not know if they care about any of their other customers but thought it important to speak up about how they have processed our customer complaint. It appears even bad press does not seem to alter their business approach. Trying to resolve problems directly and outside of the courts as well as the Consumer Protection Agency did not work for us. Good luck to the rest of you that choose to cross paths with this retailer.

Home Depot Bathroom Remodel

3/8/2007 Dallas TX

Where do I begin with the abundance of incompetence at Home Depot.

Miscalculated project cost, wrong bathtub at deliver, leaky valves that the installer said "oh they'll eventually stop leaking, that night I taught my 8 year old to seal threads with teflon tape and she sealed them to perfection much better than the idiot Home Depot sent me he gets fired the next day for unspecified reasons, refusal by the same installer to get rid of tile under the cabinet they were installing as I would have new tile, again did it myself, they forgot to order my Onyx panels for my tub, they mismeasured my counter tops and then wanted to cut the cabinet to make the top fit, "Project managers" never return your calls and when they do "Im sorry sir" is about all you get. This is the most incompetence I have ever seen from any contractor I have ever hired. I must strongly warn agains their use. I was told 4 days, right now we are looking at least at 20 because of reordering.

Poor Business Practices

12/31/2006 Philadelphia

I ordered a screen door from Home Depot at 4640 Roosevelt Blvd on 9/30/06, to be installed at my parents house. it is now 12/31/06 and the door has yet to be installed. I have called the customer service number and the store and I am told that the installation company, "Easy Door" is behind on the installations.

While the Home Depot customer service folks have been very apologetic and professional my parents still do not have their door installed.

The big issue is that Home Depot is still selling doors to be installed and they are not informing the customer of the issue with the installation company - that is such bad business practice - at least inform potential customers that it will be 3 months or more before the door will be installed and allow them to decide if they want to buy the door from Home Depot. The website does not mention the delay issue neither does the store mention this when you buy the door.

I believe that if Home Depot is aware of the issue with their installer they should not be selling the installations without disclosing the issue with Easy Door.

I suggest you go to Loews if you need a door installed.

Why You Should NEVER Buy an Installed Water Heater from Home Depot

10/31/2006 All Locations

Did you realize that if you have a problem with your Home Depot installed water heater, under the warranty, that you MUST return the water heater to the store before they give you a credit towards the new one? In addition, they DO NOT OFFER offer any installation service for the new replacement water heater nor any return service for the defective water heater. They told me (same story all the way to corporate headquarters) that the customer is responsible for providing a contractor to do that. Thus, the customer without do-it-yourself knowledge must deal with a plumber to remove the old heater, return it to HD, and to get a replacement water heater. Estimates I have received for a special service like that exceed the cost of buying a new water heater imstalled from Sears.

Now then. with a policy like that, why would any one ever buy an installed water heater from Home Depot?

AC replacement Home Depot

7/16/2006 Mary Esther FL

My mom a senoir citzen and a widow was taken in by the contracting company that Home depot uses for Heating and cooling, they offered a so called unbeatable deal to install a Trane system to replace her older model, what a joke these people are, the salemans for ARS Express, told her she was to get a $250 refund from Home Depot for this unit, but when she called Home depot, they claim to have no knowledge of this rebate, and keep claiming the Job is not finished. they tell her to call the contractor and request this to be finished, well they give my mom the run around! And the sales rep for them will not return her calls! this is poor service for both Home Depot and ARS Express Service!

Poor roofing practices

7/7/2006 Miami FL

I had a new foor installed by HD only to have my cieling leak. It was repaired after much complaining(and I found my own person to repair it)it soon started leaking again in the same place. The new roof was worse than the old roof replaced! Then another roof was installed after I demanded they don't use the same crew as before(even the first crew manager complained about them!). Now I am trying to get them to replace a few tiles and the drain spouts they removed and then ruined before Wilma hit. Almost a year later and 6 representatives I only get a lot of hot air. As I see it they do not honot their warranties which is a breach of contract. I will be purchasing some new high impact windows soon. Who do you think I will NOT go to? Abny suggestions would be very welcom.

The front door fiasco

6/29/2006 atlanta GA

• When ordering a front door and installation, the store representative assured me that all repairs needed were included in the quote and would be completed
• After several weeks, I was notified that the door was in and an installation date was set for 20 Jan 2006.
• On the day of the installation, I awaited the installers, and after 2 hours I called to determine what time I could expect them (as they were past the proposed time). I was informed at that time that they were not coming because the store rep had not ordered the correct size of sidelights, and that this had only been discovered the night before the install date.
o Why was this error not caught sooner, as the time from when the door was ‘in’ to the date of install was 3 weeks?
o Why was I not notified when this was discovered so that I might re-arrange my schedule accordingly (I had taken the day off work in order to be there when the installers arrived)?
o As this was approximately 6 weeks after I had paid in full for both door and installation I had no recourse. Why must one pay Home Depot in full when reputable contractors take payment after the work is accomplished?
• When I called to speak with someone regarding this, I did not receive any indication that the home depot representatives in the store were in the least apologetic. I was simply informed that a new door would be ordered, and expedited, to be in by 1 Feb.
• I phoned the corporate headquarters to speak to a customer service representative (Kia) who informed me that she would work on some refund, perhaps as much as half of the cost in order to ‘make things right.’
• More that Two weeks later, when I called to determine the cause for the delay, I was informed that the door was in and could be installed 14 Feb. I once again scheduled a day off from work, and changed travel plans and meeting times.
• On 13 Feb I received a phone call stating that the door was NOT in, and that it would NOT be installed the next day.
• I once again spoke with someone in the corporate office, who had called to see if everything was going smoothly now that the door was in. (!)
• Meanwhile, the store manager (Keith Cannon) called me to inform me that not only had the door never really arrived, but that the glass I had ordered was no longer available.
o When I asked why they couldn’t use the glass from the first door (it was the sidelights that had been incorrect) I was informed that the glass is destroyed when returned, and thus not usable.
o When I asked how long it would take to get the glass I wanted, I was told it could take another 4 months! (I was already into the 3rd month after full payment without a door).
o I was offered another type of glass which could be ordered immediately, and was told that as the company would absorb the cost of this ‘upgrade’, I should not expect any more recompense, even though it wasn’t an upgrade I had requested. Unable to wait any longer for the new door (the old one is leaking), I accepted the replacement glass.
• Once again, I awaited a call regarding an install date, and finally received one for 10 days later.
• When the installers arrived, they began working and discovered rotten wood, and refused to complete the install. When I spoke with them I informed them that I had asked about this when ordering the estimate, when meeting with the installers during the estimate, and when ordering the door, and had been assured by the home depot store rep that the replacement included dealing with rotten wood. The installers informed me that the store rep misled me, and more work, and products, would be required beyond the original estimate.
• Now, again, I wait, and will incur higher costs than I expected to pay according to the information given to me by the Home Depot representatives.
This misinformation, misleading information, and outright lies were not acceptable. Although I was informed that I would receive a $200 gift card to Home Depot, a letter to the CEO resulted in a check for $750.

Home Depot - Roofing

6/21/2006

If you need a new roof, do yourself a favor and DON'T use The Home Depot.
Prior to getting a new roof I had 4 persistent leaks. I had the roof replaced 3 years ago and today I have more than ten (10 !) leaks all over the house.
I pay over $ 17 000 for this roof.
They give you a 5 year warranty with the roof. I have tried numerous times to get them to fix the problems. They come out and look at it, but never do anything. The warranty is worthless.
I have tried to get this resolved through the BBB, but Home Depot doesn't agree to arbitration. The BBB told me that they have many complaints about The Home Depot and most of them are not resolved due to failure of Home Depot.

We have hired a lawyer and will file a lawsuit.

Don't buy from The Home Depot if you want to avoid a similar experience.

With all the roofing complaints about The Home Depot: should we file a class action lawsuit?

Let me know if you are interested in joining a class action suit.

Best wishes

Roofing Nightmare

4/12/2006 Orlando FL

I signed a roofing contract with HD 2 days after the hurricane. I was guanteed the work to beging and end in 12 weeks. Well it has been almost 2 years of battles with HD to come and fix my leaking roof. I have contacted the Florida Dept. of Business regulators and will finally get some help. I would like to share the number of the man you is on a mission to fix all of the problems created by The poor company of Home Depot At Home Services. Please email me if you need help trying to get results.

Illegal Charges for Installation - Won't refund

3/27/2006 Bellingham MA

I contracted with Home Depot to have them install a ceramic tile kitchen floor, ceramic tile backsplash, and Silestone countertop. Home Depot was responsible for the measurements and installation of all three projects. In the case of the backsplash, the job was grossly overestimated. I paid for materials and installation of 216 square feet of backsplash. Only after the job was completed, when eleven (11) of the fourteen (14) cartons of tile were left in my garage, did I realize how much I had overpaid. The prepaid labor on these eleven (11) cartons came to $1,013.49 (labor at $5.55 per sq. foot). In addition, Home Depot double charges for the border tile, charging an additional $5.00 per linear foot for border tiles, without reducing the estimated square footage of the backsplash tile. Finally I was charged for more wall outlets that were not present.
My kitchen floor experience was similar, although not as grossly overestimated. I paid for installation 472 square feet of ceramic tile (at $7.97 per sq. foot). When the job was completed, I had two unopened cartons of tile (for which installation was prepaid).
Home Depot refused to refund the labor charge on unopened cartons of tile. The store management cites an "industry standard" policy of "materials handled". According to this policy, if the installer simply brings the cartons of tile to your house, you must pay for installation regardless of whether the cartons were even opened. For the kitchen floor, this resulted in an unethical, and I believe illegal overcharge of $271.00.
The store refuses to refund this overcharge. Home Depot corporate refuses to credit this amount unless a sign a "settlement and release" agreement that requires me to:

"fully release and discharge Home Depot, and its officers and employees from any and all claims, causes of action, and liability of every kind which customer had or may have arising from or concerning The Transaction."

I don't believe anyone should have to sign such a release for an unethical and illegal overcharge.

Installation of water heater

3/10/2006 san diego (balboa & genneese) CA

I gary Kneeland purchased a new water heater from home depo (balboa and genneese) san diego ca. and purchased and installation of that water heater the same day to be installed on the same day.
Well everything was going ok on the installation so I left my house manager of the house in control and told both (house manager) and (instaler) that when the installation was finished the installer was too go to my house manager when completely done and ready too leave and he would pay him (california metro plumbing) as I had too go to home depo for a christmas tree, and then too sears for a carpet cleaner.
Well too my suprise I came home and checked with my house manager (flooding in hallway and all bedrooms) then I went into master bedroom where the water was running and overflowing from my masterbathroom sink.
I called home depo while standing in an inch of water and they said there was nothing they could do about it!
It took exactly 1 week to file the claim whit home depo which the plumber denied. then colonial insurance (3rd party insurance company) for the plumber and it has been a hassle ever since.
I was deprived of christmas and $3500.00 to repair my home from flooding caused by home depo and it's third party sub contracted labor.
My claim started on dec.19,2005 and has not been resolved as of this time (03/10/2006.
If your thinking of home depo (DONT DO IT) it's not worth the hassle or aggrivation your going too go through (in shotty craftmanship, and incompitence!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
totally disatisified customer
Gary Wayne Kneeland
3580 conrad ave.
san diego ca.,92117
ph#858-200-7676

Window sales and instillation

2/18/2006 watsonville CA

I had the benefit of two other estimates the saleman
comes prepared in retrospect to tell you anything to sell the product I never saw or met a licensed contractor I complained that the windows were retrofitted and not the ones I was promised the manager of the store stated that the windows were not up to code if they were not retrofit style
the city inspector disagreed.
I had them come and look as they workers who could not speak english one didnt know how to plug in a cord (one side is bigger) I called the company as soon as they arrived and the windows appeared to be four inches smaller...all around they said it was what had to be done to be in code(VIPLEX) owned by home depot. This was all untrue...they ran out of instillation I took pictures of the light shining thru the windows between the spaces
I called and sent the pictures they agreed JOHN
at home depot and SCOTT (viplex) I asked on many occasions to see a contractor there apparently isnt one seems a bit strange an illegal to me..
I paid 3,500 more for this piece of work.
I had to do alot of work to find that everything that was said was not true
I would not recommend HOME DEPOT for any instillations the sales people know nothing about
instillation and will tell you anything to sell the job the no interest for a year is just another hard sell tactic
stay away
use millgard

I am not done with my complaint
I backed it up with all kinds of professional
help
I am telling everyone I know
I used to buy everything for home improvement there well I think their customer relations
needs adjusting
and THEY NEED TO HIRE A CONTRACTOR

Home Depot - Don't Do It !!

1/15/2006 PA

Home Depot is a nightmare! I had 8 windows to be installed -- it took 23 windows and 9 months for them to do this one-day job. I got such a snow job from the salesman -- subs were bad so the installers are trained in-house for 6 months, if the guy has ever had a complaint they must wait a period of time before being hired, they do a criminal background check, any job problems at all will be corrected and any damages replaced -- even if they destroy the shrubs outside they will replace them! etc.

Well, these guys didn't have a clue how to install windows. All he knew was that he had to be done in a day. They weren't insulated. He just left the old capping on outside. Didn't trim out the inside (took the wood back with him). Left the inside wood framing on those such windows dismantled. The caulking was gooping and dripping on the siding. Even caulked the shutters to the building! Inside, the caulk is peeling from the drywall. They were drafty. Some of the windows even leaked causing drywall/paint damage downstairs! They kept ordering the wrong grid patterns, wrong sizes, dragged the windows in over the pavement scratching the latches.

The first crew out gave me attitude as if there was something wrong with me! until they concluded it was the worst installation they'd ever seen.

Customer service and my project manager were non-existent.

Found 343 complaints with the Better Business Bureau (GA) for their Home Services division.

We'll see how the lifetime warranty goes, hm. And I must check to make sure they didn't downgrade the quality of windows I eventually got to make up for all the losses along the way. Nothing would surprise me at this point.

That commercial -- "we can help" should be banned by the BBB.

They are crooks. They don't know what they're doing and couldn't care less about it -- laughing all the way to the bank.

Floor Installations

11/30/2005 MI

I recently had a problem with a Home Depot floor installation at my home and was very impressed with management and their efforts at getting the problem corrected. It was truly a team effort from senior management, installers and store personnel and I am very grateful for their quick response.

Front Door Headache

11/23/2005 Depew NY

We bought a front door from Home Depot on 10/31/05. We were told that the installer would pick up the door the following Monday 11/7/05, then contact us to schedule an installation appointment. No one ever called us from this "Installation" company. I had to call Home Depot 2 times to try and get a phone number for the installer. I finally reached someone who could help me, and the gentleman from HD, gave me the number for the installer. The installer never contacted me for an appointment. I had to call Friday of that week 11/11/05, and had to schedule my own appointment for the door installation.

The installation was set for the day before Thanksgiving 11/23, the installer showed up on time, but much to my surprise they did not have my door! They did nothing to accomodate me, and told me that HD, told them that I had picked up the door myself. When in fact HD, told me that the installer was going to pick up the door, and bring it with them to the install. Basically I had no door and no resolution to my problem. I was told to call Home Depot and take it from there. I called Home Depot, and they said that they would deliver a door out to my house, and that the installer would come back the same day and put it in. Next the installer calls me and says that HD, is bringing a door out to you, but we won't be able to install it until 12/1!

Noone knows what the other one is doing, and they both tell you different things. My advice to consumers "DO NOT GO TO HOME DEPOT, AND DO NOT USE THEIR SELF INSTALATION SERVICES". It will cost you your time and money and leave you with nothing but a headache.

NEW DOOR

10/27/2005 seminole FL

Placed an order for a new front door at Home Depot Seminole FL In June 2005 Its now October 25th Still no door. Three appointments have been missed for the installation. The door and installation is 100% paid. I was told to complain to the manager after the door is installed, that it was the contractor that has been the problem.. I Contracted with HOME DEPOT, They are right HOME DEPOT is the problem..

House Roof

10/25/2005 Concord NH

We deicide to have a roof put on and we went to Homedepot. Well the saleman who came out drew a picture of proffesioals. It is a long story. I will tell you that there was not 1 professional on this job. Never showing up when told coming art 9pm to start, throwing the bundle of shingles on the roof. We could not communcate with them. The only english speaking person was the foreman and he left the job for a while. . So whe they started the roof they where not putting the right underlaymnet stuff on and we couldn't make the men understand us. We gotthem off the roof while I called the managers at Homedepot. And what a farce that was.
The roof costs way more than it should of . But we really thought we where going to get our monies worth.
They told us that it would be done in 4 hours. I was a remodeling contractor with my own bussiness so I knew what I was talking about.. We had the managers here a few times, inspecting the roof.. We video taped and took still pictures in case we needed them. My yard was a mess. Never covered the plants or picked up the nails..
I will NEVER recommend any type of install from Home depot. My wife was yelling get them off the roof.. She had to be up for work at 4am and here it is 8 and 9 hearing shingles dropping and being nailed down in the dark on the roof. It was just bad. Worst experience of our life and the money for this kind of job. We finally, finally after many calls got the roof fixed right. I could go on but I think my point is made..
BEWARE!

Windows Blinds at Home Depot: What A Nightmare!!!

10/24/2005 Austin TX

I ordered blinds for my condominium on August 4, 2005. The delivery was delayed because the Home Depot Sales Rep did not ask the supplier if
they had the blinds I requested in stock. After speaking with the Home Depot Assistant Manager in charge of blinds at the store, she apologized for the mistake and assured me that the blinds
would be rush ordered. She apologized for the inconvenience and said the employees were explained the correct procedures for ordering blinds so the event wouldn't occur again in the future.

Unfortunately the issue still hasn't been fully resolved, 3 MONTHS AFTER I BOUGHT THE BLINDS FROM HOME DEPOT. My question is whether it takes longer to build a house or have Home Depot install blinds? Stay tuned because I still don't know the answer to that question.

Unfortunately the supplier did not send all the parts that were supposed to be included in the order so the installer has to come again when the parts arrive. It's hard to believe that almost 3
months after my purchase the blinds haven't been fully installed yet! This is very ironic since I chose Home Depot because of their misleading
ad on their website regarding 48 hour blinds. This has been a nightmare to say the least. The blinds are for my tenant and I wanted them installed before the tenant moved in. Because of the initial delay the first installation had to be done when my tenant had already moved in. Now my tenant will have to be inconvenienced a second time. This is outrageous and I hope other consumers read this complaint so they won't have to deal with this unacceptable situation. I didn't pay $359.93 for blinds to be installed in 3 MONTHS (IT MAY TAKE LONGER!!!!).

I filed a complaint with the Better Business Bureau. Hopefully they will take things more seriously at Home Depot after they receive a letter from BBB.

Beware of "real" cost of door installation

10/6/2005 IL

We recently spent about 3 hours at our local Home Depot picking out a new door for the side of our house. The reason it took so long was because they had accidentally deleted our original quote from the system. Anyway, that was just the beginning of our problems. We picked out a door that cost $126. Standard installation of the door was $285. We thought this was high, but just in case it takes a few extra hours labor, we can see why they might mark the price up.

So we scheduled an appointment for a measurement. We had already measured our door and brought the dimensions in with us. The door measured out to be a 32x80 inch door. Well the contractor who came out to measure spent about 5 minutes here said he would submit the details to HD and we'd be contacted regarding the scheduling of the installation. Well HD calls us the next day... tells us the contractor said we needed a bigger door, and that door would have to be cut down to fit our house. This new door would cost us almost $500. And he also said there would be additional labor to make it fit, so the total cost of getting our door installed was now $900!

I am currently having a different company come out and do the installation. If the new company measures and installs the original door we ordered (32x80), you can bet HD will be hearing from our lawyers. We will be seeking our $30 measurement fee back, as well as time wasted at their store and on the phone with them.

My advice, be wary of their installation services and contractors....

Install of a Gas Pipeline from house to BBQ

9/17/2005 Kingston

In June 05 I purchased an outdoor Ducane BBQ from Home Depot and as part of the purchase requested that they arrange installation into the house natural gas line. I understand they went to their subcontractor Gasman (Toronto, Canada), who again subcontracted the job to a Mr. Mike Calamusa in the Belleville/Kingston area. The job of installation was done over the period 21-22 June 05. This led to me making a customer complaint with Home Depot which has gone unresolved as far as I am concerned. The gas piping used was an obnoxious yellow non-flex type. On the outside of the house it is not flush with the wall in the patio area, there is a large bend in the pipe and it does not seem to be very sturdy to me. In fact I was surprised, when pointed out to me, that the pipe is supposed to be for underground use (“Gas Guard” 5/8” Type L MH48231 Primary Carrier Pipe For Underground & Sump Use 50 PSI/80 IN-LB For Use With Compression Fillings/Installed Per Gas Guard Instruction B1 01-28-04). I was further informed by acquaintances, with experience in construction, that it really should have been cut, threaded properly and a solid steel or brass type of piping attached to ensure it was completely flush with the house. I was concerned about the safety issue, because if somebody or something catches the protruding bend it could pull loose. When I questioned the colour and size of the pipe, the installer suggested that to cover the yellow pipe I could just paint it? This after I paid $900.00 for the installation. I have since had other installers and local government inspectors come and take a look. Unfortunately for me, they say that the pipe does technically meet standards. However, both gentlemen did say that the work could have been completed to a higher standard. In fact the Government Technical Standards & Safety Authority Inspector stated that a drip valve on the outside or inside should have been installed, which of course it wasn’t. In my ignorance I did sign-off on the work form as the supposed tradesman left, not fully understanding or realizing what he had done.

Secondly, and more importantly, on completion of the work there was a gas leak from our fireplace into the house as the pilot light went out when they shut down the gas for the pipe install. We did not discover the leak until later, when we had people down in our finished basement area for a get together. It was lucky someone noticed the smell and we found the leak, as we went on two weeks vacation a few days later. The house was all sealed and locked up of course. I believe as a certified installer he should have checked all of that. To us this all seems like substandard work, and could have contributed to a major accident or health problem for our family and neighbourhood. The problem as far as I am concerned was the fact that the installers seemed to be in one big hurry.

When I contacted Home Depot they took the complaint and put me in contact with Gasman. I still do not understand why I had to deal with the sub-contractor and not them. When I called the Service Manager at Gasman the attitude was dismissive as far as the leak went and that the work was alright as far as they were concerned, and that I had signed off. This was completely unsatisfactory, and I informed Home Depot so. They sent out their local store Installation Manager who took some pictures. They then called back and had the nerve to say that it was all okay. As the installation fee was $900.00, I told them that Home Depot’s response was totally unsatisfactory. They actually had the nerve to offer us $100.00 in a shopping certificate in compensation for the leak. When I called the Head Office in the USA I received the same condescending and uncooperative attitude.

Up to this incident I had been regular customer (almost exclusively buying home/garden improvement products) at Home Depot, even going so far as to get one of their Credit Cards. In fact I had spent $3500.00 purchasing the BBQ and Patio Set at the same time. I have now cut-up the card and will have nothing further do to with this shoddy outfit. Home Depot is a disgrace, and I would not recommend anyone to shop there and definitely not to deal with their installation service. I intend to send this story to the consumer advocate in the local paper, so that other people in the community are made aware of this issue and safety ramifications.

Roofing Scam

7/31/2005 NY

I contracted with Home Depot At Home Services to replace the roof on my house for several reasons. First, I wanted to go with an installer who was certified by the manufacturer, thereby allowing the highest level of warranty protection. I researched the project thoroughly and worked closely with the Home Depot salesman, Randy Singleton, for several months before signing the contracts. Mr. Singleton assured me that the work would be performed by a Home Depot crew, and not a subcontractor.

Imagine my horror when I arrived home unannounced one morning to find a crew of illegal alien, day laborers installing my roof. They were under the direction of an American foreman, and took great pleasure in urinating in my bushes. The extent of this problem came to light some months later when a neighbor's child describedto her parents, in detail, the characteristics of an uncircumcised penis. Several shrubs were damaged along with this poor child's innocence.

The installation was completed the next day. The end product looked exactly as one might expect, given the qualifications of the "installers." GAF Camelot shingles (their most premium product)were jammed and buckled against the dormers. At least two bundles of a different color shingle - the GAF representative was later able to name the errant color from fifty yards - were used in the roof. Nonlinear shingle courses gave the illusion of a deep valley in the center of one roof. When shingle courses ended in wildly variable lengths, the excess was simply hacked off. It looks more like the excess material was bent back and forth until broke off, leaving a jagged edge.

Needless to say, I was very dissatisfied with the finished product. I was able to arrange a site visit with the regional GAF representative, a Home Depot representative, and the subcontractor. Yes, a subcontractor, after I had been assured that the work would be performed by Home Depot employees. The subcontractor drove up in a brand new Mercedes Benz and claimed that his "partner" had supervised the entire project. I had never seen this person before, and he had certainly never been on my property. He described a crew that was about two generations removed from the illegals who installed my roof. Luckily, I have a pretty sophisticated video security system and was able to capture some resolute portraits.

The GAF representative was mostly unwilling to acknowledge the roofing errors, prefering to inquire as to whether the month-old roof was leaking. If it wasn't leaking, he said, the matter was one of asthetics, a subject in which he was completely uninterested. I reminded him that the old roof (30 years old to be exact) wasn't leaking either, but I sure wouldn't pay $25,000 for it.

Home Depot is not sure who installed my roof, but they admit that there are serious problems. They have offered to have the subcontractor of record correct the errors. I have informed Home Depot that I prefer to avoid the robberies, home invasions, sex crimes, and homicides associated with the undocumented-alien workforce.

Had I wanted to expose my family to these perils, I would have a chosen a roofing company from the yellow pages, and taken my chances. Instead, I selected the most recognized name in home improvement. They sold the job to a subcomtractor, who in turn sold it to a subsubcomtractor.

I would like to thank those of you who have contacted me with information. You will be happy to know that local media have expressed an interest in the case. One investigative reporter has offered to bring in experts to oversee the removal of the Home Depot roof. The entire process will be documented on tape for later braodcast. Footage from my security system will supplement the professional footage. Images of the roofing crew will be sent to law enforcement for comparison to known figitives.

Please learn from my experience and avoid Home Depot At Home Services. They are prostituting their name and reputation at the expense of the consumer.

Purchase of Floor Covering with Installation

6/30/2005 GA

Purchasing floor covering from Home Depot with a contractor installation can be a nightmare.
My suggestion to anybody purchasing floor covering from home depot, is to get a detail explation in writing of what the deliverables are & what the responsibility of the sub contractor is.

Failure to this step first will result in the contractor performing the installation in manner he so desires & if conditions during the course of the installation do not satisfy his arbitrary requirements, he will walk off the job leaving your home in chaos & Home Depot will develop justifications for his actions & will insist that the customer is at fault.

Since, your home is in disarray, you are subject to any arbitrary reaolution that home depot imposes & this usually means more money.

To anybody who would purchase floor covering from Home Depot, my suggestions is to understand what you are getting into & what the terms of the deliverables are & who is responsible for the contractors work.

My advice in dealing with the Floor Covering Purchases at Home Depot in BUYER BEWARE.

You may wind up in a lose/lose situation which will not only cost you more money but your home life will be put into disarray.

Good Luck & be careful in dealing with Home Depot, don't trust any verbal committments.

Home Depot Does Not Stand Behind Their Guarantee!!!

6/7/2005 CO

My husband and I purchased carpet and padding (top of the line) from Home Depot in August, 2004 for our entire house. Almost immediately we noticed a BIG problem with the padding that was bought through Home Depot. Home Depot admits that it is defective padding and the problem is throughout our home but they do not want to work with us and at this point are refusing to take out this shabby job (including the carpeting ) and refund our money. The store manager refuses to meet with us and has also not accepted our certified letters in the past. We feel we have no other recourse but to complain and file a small claims action. Our website can explain this lack of responsibility at:
http://www.geocities.com/pocobam/page2.html
We can be emailed at:
Sixenots@gmail.com

Roofing Estimate

5/18/2005 TX

In May 2004 I requested a roof estimate from Home Depot. I had already received numerous fly-by-night roofing company estimates whose round figure was about $4,000. I have a 2-story 3,000 square feet house, but since I was brought up with the "Sears" warranty service of the 1980's, I decided to go with a solid company who would warranty their work.

So who did I call, (big mistake)..I called Home Depot. We set up a date and the "salesman" arrivd at my house. We went over a beatifully crafted flip chart that he brought over and we apoke about the different styles of shingles, grades, and so forth. At which point, we began discussing the meat and potatoes.

Granted a I have a recently new house (5 years), built from the ground up, so we discussed the 'pitch' of the roof, the famous 'slide-ruler' that claims that I had 8 less vents and needed 3 more whirly-birds (turbines). I was pratically led to believe that my house was built wrong for some reason.

As we continued and we went over the numbers, when the 'salesman' began adding up 'the extras' I had a $9,057.00 quote!!!!

I told him he must be out of his mind. I told him to put that in writing and he said that he could not unless I was ready to do the job. Well I explained to him that my insurance company had only provided me half of the the estimated cost for a previous hail claim and I was not about to fork over $4,500 out of pocket.

He advised that I would not be forking out $4,500 since I could (and he pulled out a credit loan application) to cover the remaining balance. As a salesman myself, I saw I was not getting anywhere. So I told him unless I get an estimate in writing, I could not show my insurance company to see what they would cover. In all reality, I could have cared less about the job at that point, I WANTED THAT QUOTE..proof of what this company is doing!

After he graciously handed me the quote, I told him to get out...To make a long story short, I tried Lowe's. They quoted me $4,700.00 and didn't even bring a salesman...the actual contractor came out, measured the roof and advised me that Lowe's would get in touch with me and they did. I got what I wanted.

The sad story is that I talk with a fellow co-worker who lives by me and guess what? He was getting the same shaft from Home Depot another $9,000 quote and wanted him to get a home improvement loan (similar to same loan application they offered me). I referred him to Lowe's who again undercut their estimate by half. The guy was so thankful that he gave me a huge restaurant gift certificate for saving him about $5,000.

As you can see I am still pretty upset about this incident. I am well versed in home inprovement projects and I was a die hard Home Depot customer. Until my wife opened my eyes and sold me on the Lowe's environment and customer service driven policies. Since then I have never and will never go back.

Home Depot installation nightmare......

3/25/2005 Bradenton FL

If anyone reads this, please please listen how horrible my situation had become with home depot and NEVER EVER have them install anything!

Ok, my wife and I were remodeling our house. On a visit to the home depot store my wife picked out a granite countertop (for the kitchen) she wanted installed. After measuring it out, I came back to the store to purchase it installed. The bill came to 5400.00. I purchase a new granite sink, and a 200.00 faucet. Total bill $5800.00. A week later three non-english speakig guys come out to make the template. They also take my sink because its needed to put on a computer to make the cutouts. No problem. A day before the installation (Monday installation is set for Tuesday), a guy calls me from the granite company and leaves a message that there is a problem with the sink. I call him the very next morning since they were closed by the time I got the message. He asked me several questions about my sink, saying there was a mix-up and please describe the sink. Finally he says OH! ok we got it. Two hours later a woman from the company calls and tells me they cant make it out that day. I say what? I took out my sink to make it easier for the guys to take out the old countertop. After telling me it isnt her fault and to not get upset with her, she gives a phone to a guy.
The guy says that they have to cut the opening for the sink and its not something that can be done in a few minutes. Granite requires hours and polishing. So I say ok, next day then? Yes, no problem he says.

The next day they arrive at 9am. Two guys who don't speak English. One guy starts to take out my old countertop and the other sets up sawhorses in my driveway and starts to cut the opening to the sink!!!!!!!!

Fine I say to myself since it will be installed. After spending six hours at my house they leave, but somehow my full backsplash for the opposite counter wasnt put on the truck and they will come another day. The next day the plumber arrives. Goes to hook up the faucet and lo and behold the installers cut the hole for the faucet too close to the backsplash and the faucet wont fit, it knocks against the backsplash. By the way, the plumber speaks broken english at best.

No word on when the granite people will be back. So the next day I call the local manager, explain the situation, he calls back and says they will be out Monday. If you have followed along it is now Friday. My wife and I go to home depot to take the old faucet back and find one that maybe will taper away from the backsplash and will work. Out of all of them we decide on a special order Kohler listed as 400.00. We pay the extra 7.95 to have it overnighted so its here when the granite people arrive on Monday. Saturday, no delivery of faucet. Monday noon, still no delivery, I call home depot, where is my faucet? They reply that for some reason the order didn't get received until Saturday, its going out today. I tell them to that the granite people are coming, you need to tell them that I don't have the faucet. Sure no problem.
Tuesday, and 9 days without a faucet.

The granite people call and say they got a message not to come out until I get faucet. I said yes because I expected it today but I want the granite people there at the same time to fix the hole. She replies well we are going to send them anyway to install full backsplash we owe ya and if faucet there ok, if not we do another day. Finally I said ok, send your crew out. They never show up.
Wednesday, ten days without a sink. I call the corporate number and explain in detail whats going on. After conversing with one guy he hands the phone to an "expeditier" and she is rude and snotty and I finally blew my cool and told her that if my countertop wasn't done and finished by Friday, they can have it all back, and I will make a sign in my truck explaining their poor service and parade it around their parking lot and hung up.

After I relaxed, I called the local store manager, he got in contact with the granite company and after two hours they called me and said they are sending one guy(the most experienced) to fix the faucet problem, and another crew that will arrive later to install the backsplash.

The experienced guy arrives, and lo and behold he manages to enlarge the hole so that the faucet fits. Sink is installed, drain, etc.
The "other" crew never arrives.

Now its Thursday. I call the granite company to find out when my full backsplash will be installed. The reply: I'm going to call the guy who was out yesterday to install it, I will call you back before noon. Noon comes and goes no call back. I call him back, ask him if they will make it out today, he says no, the guy is real busy. I say ok how bout tomorrow(Friday), he says yeah Friday is good, but then wavers and says, let me find out, I will call you back. Never does.
Friday morning, granite people call at 8am, says they are sending a guy with my full backsplash and will arrive sometime this morning. I called at noon and got answering machine. Here I am, its 1:30 and still no backsplash.

Home Depot sucks. Their contractors suck. I will never ever ever shop there again. I implore all of you who are reading this, take my advice, go to Lowes!!!!!

Top $ roof -- no service

1/31/2005 Royal Palm Beach FL

January 31, 2005
>
> Mr. Robert L. Nardelli
> Chairman, CEO and President
> The Home Depot, Inc.
> 2455 Paces Ferry Road, N.W.
> Atlanta, GA 30339-4024
>
> Re: Home Depot At Home Services
> Roof Installation - South Florida
>
> Dear Mr. Nardelli:
>
> My name is Chris. I have been a loyal and satisfied customer for
> over 17 years. That is until my wife and I called At Home Services for
> installation of our new roof. The nightmare began when hurricane Frances
> hit (Sept. 3-6, 2004). We needed a new roof. Sunday's newspaper
> (9/12/04) advertised that Home Depot At Home Services is now doing roofs.
> We have had a previous good experience with At Home Services and we want
> to go with a big company who will do a good job on our roof. We call on
> 9/12/04. On 9/13/04 Chris Dezotell (salesman) comes to our home, sells us
> a new roof. He explains that there are no payments, no interest for 6
> months. Our contract amount is $14,254.00 --- this is top dollar - we are
> paying for top service. I was so impressed with Chris' presentation (he
> was at my home for more than 2 hours) and especially the professional
> service that Home Depot guaranteed. Chris told me that he was part of a
> team. There would always be a Home Depot representative to work with us
> every step of the way. Making sure the job was done up to Home Depot
> standards. He advised that we, the buyers would be contacted by phone by a
> project coordinator. No project coordinator called us. Home Depot had
> already either dropped the ball or totally misrepresented themselves to
> us.
>
> Andy Calabrese arrives the following week, introduces himself as the
> project manager. He is to look at the roof and confirm that the
> measurements are correct. Great.
>
> Meanwhile, Hurricane Jeanne (Sept. 26th) hits and does even further damage
> to our compromised roof. My wife and I, like millions of Floridians are
> stressed beyond belief by the recent events. One good thing, we have
> already called Home Depot and are in the works to get a new roof. The
> second Hurricane knocked out power and phones and it is impossible to get
> in touch with Home Depot.
>
> We call Chris Dezotel in early Oct. and ask what is going on. We haven't
> been called by a project coordinator. Chris can't believe it. He
> provides us a phone number for the first project coordinator, Penny Napa.
> Penny says no problem. The job is in the works and it won't be long
> until we receive a call telling us the scheduling date.
>
> By mid-late October we don't hear anything. We call Home Depot and are
> told that Penny is no longer our project coordinator. Now we have been
> assigned to Courtney. We finally get in touch with Courtney, she says no
> problem we should be scheduled by the end of the week and she'll call us
> with the scheduling date. No return call. We call Courtney
> repeatedly, only to reach voice mail which states "all calls will be
> returned within 24 hours". We leave messages ---We never receive a return
> call. Now why would you have to state on your voice mail message that all
> calls will be returned within 24 hours - are calls not being returned?
> At this point the communication between the customer (us) and the seller
> (Home Depot) starts to deteriorate and we begin to be unhappy and
> unsatisfied. We call At Home Services office in Delray Beach, Florida,
> and complain to the person who answers the phone that we can never get
> our project coordinator on the telephone. We express our disappointment
> and are assured that Courtney will call us back. Courtney has Andy
> Calabrese (the project manager) call us. We express frustration with Andy
> that no progress is being made. We are passed the 4-6 week period for
> work to be completed. Andy provides excuses, we have to be patient, we
> have to understand that no one expected two hurricanes. We say we are
> trying to be patient but we want Home Depot to deliver on their promises.
> Andy advises that there is a problem obtaining the shingles. It will be
> an additional 1-2 weeks. We are again assured that we will be called and
> things will get better.
>
> Early November - no call - we call Courtney. Again, where is the
> communication? What is going on? We are growing more frustrated by the
> way we are being treated. We are called by a roofing company - during the day while we are work and a message is left on our
> answer machine that we have been scheduled for January 13, 2005! We are
> stunned! My wife goes crazy. Calls the roofing company the following
> morning and states January 13th is totally unacceptable. My wife tells
> receptionist at Roofing company to please call Courtney and tell her that an upset
> and angry customer has called and Courtney has to deal with the situation
> before it explodes. My wife is contacted at work by Courtney. My wife
> explains that we were told our roof would be done in 4-6 weeks. Now we
> are expected to wait into the new year!! My wife thinks there has been a
> major screw up and tells Courtney so. Courtney only offers excuses to my
> wife --- My wife doesn't want any more excuses - we want answers and
> action!! Courtney can't deal with my wife and puts my wife on the phone
> with her boss, Ben Barone, manager of At Home Services in Delray Beach.
> My wife tells our story to Ben and complains that there is no
> communication. Ben offers more excuses. My wife begs Ben to please keep
> her in the loop, we can't deal with Courtney any longer. We are very
> unhappy customers and all we want is to be happy customers. We ask Home
> Depot to make it right. We ask Home Depot to deliver the services we were
> promised. You are a large company and if you have taken on more work than
> you can handle we the customer should not suffer at your expense. Again
> my wife asks Ben to take advantage of the opportunity to make us happy. Ben says he will keep us "in the loop" -- now shingles are
> available --- but there aren't enough roofers to go around. He reminds
> my wife that two hurricanes have just made things difficult. My wife
> tells Ben she realizes this --- we survived the stress of the hurricanes
> and really don't need any more stress in our lives - at the hands of Home
> Depot.. Ben tells my wife Home Depot is working on getting more roofers
> and Ben says that his "team" will go back to the drawing board and see if
> it is possible to get our start date moved up. My wife says
> thank you. Apologizes again but frustration got the better of her. WE
> NEVER HEAR FROM OR SPEAK TO BEN AGAIN! So much for communication.
> Another opportunity to turn an unhappy customer into a happy one is lost
> by Home Depot. :-(
>
> November 23, 2004 (2 days before Thanksgiving) Home Depot truck arrives in
> the middle of the day while we are at work to deliver shingles. No prior
> phone call is made to us. We have no idea to expect them. 6 palates of
> shingles are left in our driveway. No one signed for the shingles. It is
> now Home Depot's policy to deliver materials without letting the customer
> know? Again, no communication from Home Depot to us. What happened to
> the professional service? By the time we got home from work that night it
> is almost dark. We are left with no choice but to move these heavy
> shingles into the garage for safekeeping as people are desperate for
> shingles and they are being stolen from job sites. We, the customer, do
> not appreciate being put in the position to be forced to do difficult
> physical labor at our age and we were very, very upset, not only with the
> lack of communication but with the thought of being physically injured
> moving those heavy shingles. What happened to the Home Depot team? We
> are left to shake our heads in disbelief again. What is going on with
> Home Depot are they now delivering materials and expecting the customer to
> store them for approximately 2 months? :-(
>
> Early December, 2004, we are called by Home Depot At Home Services who
> inquire if we happened to receive shingles. Uh yeah they came all right.
> Does this mean we might just get our new roof by the end of the year?
> Home Depot representative advises they will call the roofer and see.
> Once again, no communication between customer and Home Depot, no
> communication between Home Depot and roofer and no communication between
> roofer and customer. :-(
>
> Mid December we call roofer - have you received a call from Home Depot and
> are you going to start the job early? We have shingles stored in our
> garage. We are told January 13, 2005. We are disappointed but it is
> the middle of December we only have to wait one more month! :-) However,
> we are very inconvenienced by Home Depot as we cannot keep ours cars in
> the garage. More frustration.
>
> Bob (title unknown) from Home Depot calls my wife at work January 11th and
> says would it be okay if the roofer starts a day earlier? My wife says
> great news. My wife asks Bob point blank - "the roofer isn't going to
> start the job and then leave us hanging for 2-3 weeks before completion
> are they?" Bob says "oh no --- that would be a nightmare" !!
>
> January 12, 2005, one day early job starts ----- this is 121 days after
> contract is signed. 6 weeks is 44 days. Only 66 days late --- The Home
> Depot Way!
>
> Roofer sends a "prep" crew on January 12, 2005. They don't know
> anything about the shingles in the garage (why not? We told them in mid
> December we had shingles?). They are very unhappy they are required to now
> haul these heavy shingles up to the roof by way of ladder. I personally
> helped them put the shingles on the roof. I say are you coming back
> tomorrow to finish the job? Crew foreman states - No. We are only the
> prep crew. We are finished. Another crew will come to finish the job
> and lay the shingles. When will the shingles go on I ask? A couple of
> days --- "You'll come home one day and your roof will be done" the
> foreman says.
>
> Roofer leaves the paperwork for the job taped to the front screen door and
> we are told not to remove it or the ladder left on the side of the house.
> The inspector from our town will need to come. This was January 12, 2005.
>
>
> I call Roofer the next day, January 13th to inquire if I am
> scheduled for next week to finish the job. I am told that they were
> working on the scheduling and I'll be advised. I am happy - I ask for 1
> days notice to make arrangements for my pet to be boarded elsewhere. No
> call the following week :-( No inspector :-( Now what is going on??
>
> January 26, 2005, Joe (last name and title unknown) from Home Depot, calls
> my wife at work - wants to know if we are happy with our new roof! Ha!
> My wife says what new roof? Job was started but we are waiting for the
> roofer to come back - it is now 2 weeks after the start of the job. My
> wife is not happy with Joe. Joe advises he will contact the roofer.
> Joe arrives at our house the very same afternoon. He tells me that the
> roofer advised the job was done. My wife says well look at the roof -
> does it look done to you? Joe explains he is the new project manager.
> He will call the roofer and find out what is going on. We want to know
> why the inspector hasn't come. My wife says maybe somebody forgot to
> call the inspector. Joe says well maybe the inspector is behind and
> lately he says, the inspectors have been coming by, taking pictures and
> signing off at the end. My wife expresses frustration and disappointment
> with the way we have been treated. Joe offers excuses but no answers!!
> This is a reoccurring theme. My wife tells Joe that Bob told her that
> the job would be started and finished and we would not be left hanging for
> 2-3 weeks - that would be a nightmare according to Bob. My wife tells
> Joe we are living the nightmare. Joe is not sympathetic with our story.
> Again, is it Home Depot's policy to change project managers and not make
> the customer aware of it. Total lack of communication on the part of
> Home Depot. More frustration.
>
> I feel better at this point because Joe the project manager has arrived on
> the scene and is going to fix everything. Great! :-) I am waiting for
> a call from Joe. My wife tells me not to hold my breath. My wife says
> the story about the inspector taking pictures and coming back at the end
> of the job doesn't sound right to her. I tell my wife Joe said he would
> take care of it. My wife says we've heard that before. At this point I
> still have some faith in Home Depot.
>
> No call from Joe. No call from roofer. No inspector. What is going
> on!!!!!!
>
> January 29, 2005 (Saturday), Roofing crew arrives at 7:30 am - no
> phone call? No 24 hour notice?? Okay, what the heck, we are finally
> getting somewhere. This nightmare is almost over :-)
>
> Crew checks paperwork on door --- has not been signed off by inspector!
> Crew says they cannot finish the roof without signature from the
> inspector. I say no, no, Joe my project manager was here 3 days ago and
> he said we didn't need an inspector to sign off. Crew foreman walks away
> and calls boss. Comes back and tells me sorry we have to
> leave. I say what! No. no. don't leave. Foreman tells me that I can
> call for an inspection. Well not today--- it is Saturday and every place
> is closed!!! Am I supposed to call for an inspection? I thought my
> Home Depot "team" was in charge of the job. How come no one told me on
> January 12th that I was supposed to call? Again, no communication and
> lots of frustration for us.
>
> I am kicking myself at this point for putting faith in Joe. I have no
> business card and no way to get in touch with him. I have Andy Calabrese
> (the old project manager's) phone number. I call Andy. I tell him
> what happened today and what happened with Joe. Andy says "sounds like
> somebody dropped the ball!" He'll get in touch with Joe and Joe will call
> me. I call Roofing Company --- get answer machine and leave message.
>
>
> I wait all day for a return call from Joe. No call. No one to call and
> say gosh we are sorry. We will make it right. No call, no inspection,
> no communication NOTHING :-( This ISN'T THE HOME DEPOT WAY. This is
> not what we were promised and what we are expected to pay for!
>
> I am left to stew all day and my frustration gets the better of me. I
> call and leave messages on at least 8 different voice mails. I am now
> at this point pleading - will someone please help me! Will someone give
> me answers!
>
> I finally figure out how to get the phone number for Home Depot Corporate
> Headquarters in Georgia. I speak with the complaint department. I will
> not hang up until I am given a name and phone number of a vice president,
> a regional manager, you - Mr. Robert Nardelli, the CEO! Finally, I am
> given the phone number for the southeast Regional boss, Mr. Charles
> Williams. I call him and leave a message - again I am begging for
> someone to help me.
>
> No roof! As of today, January 31st, it is two days short of 3 weeks
> since the prep crew arrived to start the job The nightmare continues.
>
>
> We gave Home Depot opportunity after opportunity to turn this situation
> around and make us satisfied and happy customers. When this nightmare
> started that is all we wanted. To be happy. Home Depot dropped the
> ball. We feel that we have been wronged and we want Home Depot to make
> it right with us. Just finishing the job is not going to be enough.
> We were sold a product and services on Sept. 13th. A very expensive
> product that came with very poor quality service (at top dollar cost).
> This is not the Home Depot way of doing business --- or is it? The Home
> Depot website makes promises that are not being kept regarding roof
> installation and professional services offered.
>
> Obviously you as the President are not aware of the total lack of
> professionalism being offered to your south Florida customers. We can't
> seem to get anyone on the phone to help us. We have no alternative but
> to write you a letter and let you know. Well, now you know.
>
> This is a true story. This is not a joke. Will you please make things
> right?
>
> Please contact us.
> >
> Thank you for taking the time to read this letter. Please, take this
> opportunity to make the customer happy.
>
> Sincerely,
> Chris
>
> cc: Carol B. Tome, Chief Financial Officer
> Francis S. Blake, EVP Corp. Operations
> Robert P. DeRodes, EVP Chief Information Officer
> Carol Liebert, SVP Operations
>
>
>

Don't Make Any Plans (Or Guess Who's Coming To Dinner)

1/3/2005 Tumwater

We tried the 72 hour installation offered by the Tumwater, WA Home Depot. We paid all the money they asked for, over $1000 to do a family room and hall. They scheduled our appointment for 8-10 AM (window, they said). So we moved all the furniture out, painted the walls, ripped out the old carpet and pad and sat waiting. At about 10:30 or so they called to say they would be delayed till 2PM. So my wife kept on waiting. At 6:30 PM she got worried and called them. They said yes they were still on the way. So she kept on waiting and waiting. They finally showed up in a seedy, beat up old van with four latino guys. They began installing and finished by 8:40. They proudly pointed to the exposed seam in the middle of the room and said it was unavoidable with berber; as though we screwed up rather than them. I could not believe my eyes. Away they went. Vaya con dios! It took me till past midnight to get the furniture back into the room. Then I took stock. Did I feel good about this experience? No. I had recently had another job done for my mom by Lowes and we were completely satisfied with the work. I had got sucked into Home Depot by the color of the carpet. They left us with about 10 square yards of carpet that their measurer said we needed to pay for due to the layout of our home. I have all these little rolls of carpet left and even more ironic--I paid for pad and installation for those leftover yards of carpet too. I called and asked Home Depot for the cost of the installation back. They refused saying that any home improvement job is subject to delays. I would not recommend Home Depot to anybody. Take a lesson from my mistake and buy from Lowes, a local carpet shop, anyone, just avoid being run over by the Home Depot bus. I believe now that I could have done a better job myself in less time. The seam looks like they used pinking shears to do it. Shame on you Home Depot.

PROBLEMS WITH SERVICE

11/18/2004 BALTIMORE MD

This letter is to serve as an informal official complaint regarding the service we have recently received from Home Depot At-Home Service department.

In May of 2004, sales consultant Chuck Sams, pitched the service to my family at my house. At that time, Mr. Sams had answered a number of questions for us, which ended up being untrue.

Q: How long will it take for the windows to be installed once we sign the contract?
A: 3 to 4 weeks.

Q: Does the Home Depot store (not Home Depot At-Home services) sell these windows and do installations?
A: No, they don’t do installation - you have to find the contactors on your own.

Speaking to the field engineer, he had stated that the actual time needed is 6 to 8 weeks after placing the order. In addition, Home Depot store happens to sell and install windows. Sales techniques aside, it is inappropriate to give misleading information to your customers. Need I mention, if we knew that Mr. Sams was not completely honest with us, we would never have done business with him or Home Depot At-Home Service?

On June 15th, 2004, we signed the contract and continued with the order, unaware that we were being misguided. However, the installations didn’t occur in 3-4 weeks or in 8 weeks. I called in to discover the reason for a late delivery: the installation team was short on two windows.
A few days later, I received a call from the installation team stating that all materials were available at that moment and we set up an appointment for the installation. However, one day prior the installation, I got a call stating that two other windows were missed from the order.

We were very disappointed, but went ahead and requested an installation of available products and agreed to install two missing windows later. On August 14th, the installation team has settled the order and we discovered the following:

· The patio doors were completely different from the sample Mr. Sams had presented to and were different design from windows. I never ordered these kind of doors.

· One of the installed patio doors had to be opened from/to the opposite direction!

Patiently, we ordered another door.

On September 10th, 2004, almost 3 months after signing the contract, I had to take another day off from work to supervise the installation of two missed windows and the new door. So what was wrong this time?



· The wrong door again – opens in the opposite direction
· The new-installed sliding windows have a build-in screen that cannot be moved or removed. Strange, since one of Mr. Sams selling points was how easy it would be to clean these windows from outside and we don’t have to take them out .
· After the rainstorm, we had water in/under both patio doors.
· The screen attached to the door does not prevent mosquitoes from getting inside.

Since then, I’ve talked to Mr. Berry Martin about the problems mentioned here a number of times and he suggested ordering the patio doors through another contractor. He assured me we would have no problems returning these doors to Home Depot and getting our money back. Naturally, we asked Mr. Berry to submit a document confirming his words, and he promised to have another manager, Mr. Jeff Wood, call us. Didn’t happen. I talked to John Brown on October 14 and he promised to call me back as soon as he finds out the answer. Two weeks later (October 28) I called him again and he hardly remembered our previous conversation. Nevertheless, he kindly promised to call me the very next day, October 29. Nothing since then. (Today is November 18). I sent them sertified letters. They received them (got the sighned slip back) and nothing again.

NEVER EVER DO BUSINESS WITH 'HOME DEPOT AT-HOME SERVICE' AND DON'T TRUST ANY OF THEIR PROMISES.

Home Depot Amherst remodel

6/25/2004 Amherst NY

The kitchen design people are absolutely clueless about measurement, design, products,etc.
My cabinets have gone back to the company several times becuase they were not measured properly to begin with...even after I paid 60 dollars for a Home Depot contractor to measure!
I cannot begin to describe the incompetence fo the poeple in the kitchen design area and those who do the ordering...really really bad!

Home Depot Carpet Installation - Not

12/21/2003 Palm Harbor IN

In early Nov 03, I purchased 123 yds of carpeting from the Palm Harbor store. The installers were hired by Home Depot In Home Services. The install date was the Monday prior to Thanksgiving. The carpet installer showed and laid the carpet in the driveway and into the street. He then went inside to work...leaving the carpet unattended. Someone down the street began to power wash their driveway and the power washing fluid, along with the dirt, oil, mold, etc., from their driveway ran down the street and over the carpet. The carpet installer tried to get us to install the carpet anyway (wet). We refused so he laid it out to dry in our garage. At this point he left the house. We had the family room partially done, one bedroom completed (minus the closet), half of the stairway and one landing partially done, one hall partially done. Two bedrooms were completely empty. The next day the installer came back and started to haul the wet carpet into the house. When we refused to allow it to be installed, he said that he just wanted to put it out flat on the carpet pad so it would dry quicker. We again refused and he walked out. We spoke the install company (US Installations) and they promised to send someone out that could at least finish the stairs with carpet that didn't get wet. They sent the same guy and he never showed up. We made many calls to the expediter at the Palm Harbor Home Depot store and he just said "what do you expect me to do" and other smart remarks. He did come out once to look at the job and didn't do much else. Meanwhile at this time our house is empty and we have the movers coming the day after Thanksgiving. We have liability issues with tack strips, etc on the stairs, in the rooms. Could trip over where the carpet was tacked down in other areas. We had a garage full of wet carpet. We couldn't get anyone to come haul the carpet away. Finally Wednesday another crew showed up to do at least the stairs. They looked at the work and said that it was so bad they refused to touch it. They got a supervisor over to look at it and it was agreed the work was deplorable and the carpet installed needed to be torn out and reordered. The tack strips were installed backwards, there were seams where there weren't supposed to be, there were cuts in the carpet and just left, pieces were cut short, the seams were not heat sealed, we had nails sticking straight up out of the hallway. We ended up taking the wet carpet out of the garage ourselves and put it out on the lawn. No one would take it away (they finally did 2 days later). This was the beginning of the nightmare. Palm Harbor Home Depot store managers wouldn't speak to us, always too busy or if we happened to catch one, they would do "it is an install problem." They finally agreed to order all new carpet and make it a priority. It took longer to come in than the original. Guess what, they came out to install and got it half done and had to leave. The stairs still weren't done and we still had a seam once again where one wasn't supposed to be. Another crew came and found that the remainder of the carpet to do the stairs had a big "forklift" stair down the middle and it was not usable. Away they took it. Then we were told they didn't have any more of that dye lot available and wouldn't have any at all in the mill until another 4-6 weeks. Then they would have to redo the whole house. We still didn't have stairs that weren't dangerous to walk on. After calls to the corporate office of both Home Depot In Home Installations, US Installations, the Palm Harbor store, we were told to go to the store and pick new carpet. We spent 1 1/2 hrs doing that. The carpet we picked was more than the original carpet. We were assured that it wasn't a problem, we wouldn't pay more. We were relieved ... after 3 weeks maybe we could start over. Looking at the first carpet is starting to make us feel ill. The next morning they called and said that they magically were able to find just enough of the dye lot we needed to do the stairs and it would be in in 2 days and immediately installed. We were depressed because that meant that the backorder was still on for the family room (due to the seam down the middle that shouldn't have been there) but said ok...feeling we had no choice in the matter. On Thursday the carpet came in, the installer came on Friday and started the job. Took him all day to "fix" what was wrong with the steps so he could start the job. He left with tack strip and padding down, no carpet. Was supposed to be back on Sat morning...he called and said he couldn't make it. Now we are on again for Monday. We got a call from Home Depot on Friday saying that the new carpet we ordered had come in so we asked if we could get that instead because we could have it all completely installed and the job finished before Xmas, Nope...we have to stick with what we ordered originally even though by the time it is finished being installed it will have been the 3rd batch of carpet. This store sucks, the management and expediter are unresponsive. Promises made are not followed through on. Home Depot doesn't take responsibilty for the actions of the contractors they hire. In our case they even sold us a product that doesn't suit our home or lifestype. They sold us Berber...which is like the worse you can use on stairs, especially ones with small spindles....and it is awful for stains and we have 3 pets. So we paid alot of money for a product that shouldn't have been sold to us...and then we can't even get the job done right or even close to on time. Home Depot has lost my business for good. I would never recommend them to anyone and will make sure to tell my story to anyone that I can

Installation of a Microwave

12/6/2003 Austin TX

I purchased an over the range microwave at Home Depot and also paid for it to be installed at my house. When the installers came to install my microwave, they started asking for more money to do the job. I called the store and spoke with a couple of managers however none of them took any responsibility. When I purchased the microwave, none of the sales folks at the store told me about any extra charges. The store did not take any responsibility, and neither did their customer service department. The Home Depot has definitely lost me as a customer.

Home Depot, bad experience has taught us a good lesson.

11/21/2003 Pensacola FL

Home Depot, bad experience has taught us a good lesson.

To: Home Depot, Inc.

I wanted to tell you about a recent experience with your store, located at Pensacola, Florida, Needless to say this experience has taught us a lesson and that is to use independent contractors for home improvement work. Its also taught us to search a company for complaints as well.Their Customer care service Department was a big waste of time as well..

Some advice to all about Home Depot, just go on your computer and search for home depot complaints Then decide if this is the Store for me!!... I hope you have better luck then I did. my complaint letter was posted on 10/27/2003 Gus B

From:
Gus B.
Milton, FL

roofing

5/4/2003 Alhambra CA

In 10-2001, I paid homedepot $9995.00 to install a new roof for my 2000 square feet house.

The workmanship of the subcontractor was so poor that the roof leak a month later. The leak was so serious that a section of the ceiling collapsed, the wall cracked, and the mold grew.

Instead of replacing the wall and insulation, cleaning up the mold, homedepot did only cosmetic repairs. They put the cocking on the wall, and repaint the ceiling.

The Alhambra City required the return of the rubbish receipt to finaleze the roof, but the subcontractor never returned the receipt, even after my many phone calls. I asked the City Hall what was the consequence of without the receipt, they said then the was illegal. I paid homedepot $9995.00 just for an illegal roof.

After installing the roof, a lot of materials were left over. The subcontractors took all the left over materials without asking my permission. The left over materials showed that there was an error in the measurement of the roof, and they overcharged me for the roof.

During the consultation, the consultant said that " we do not hire the druggies ", " we bought $100000.00 of worker compensation for our workers " to mislead me into believing homedepot would do the project themselves, instead of subcontracting it out to someone whom I know nothing about.

Home depot should refund me $5000.00 for the damege they did to my house.

Tile Installation

3/10/2002 Atlanta GA

I have been struggling with a satisfactory completion of a bathroom tile installation I had done by my Expo store which I hope you can help resolve.

To summarize a very long story, heavy grout remains over the entire surface of the bathroom tile leaving an unsatisfactory finish. I have contacted the store many times in person and by phone, and received various responses ranging from 'do-it-yourself' instructions which did not work, to an inspection by a salesperson who agreed that the installation was unsatisfactory. He turned the matter over to store management who has completely ignored both his attempts and my phone messages for some type of resolution.

To help keep me as a potential future customer, I would like the following:

Simply, I would like this tile installation completed to a satisfactory manner under the terms of the original contract or the Lifetime guarantee whichever is appropriate. If Home Depot is unable to complete this work, then I would like reimbursement for the cost of an outside contractor to correct the situation.

At the very least I would like a response from your company regarding this incident. Thank you for your time.

Faulty Product

1/1/2002 Corona

I regret having to write to you about an unpleasant experience I've had with one of the products currently being sold by your company.
Under normal circumstances, I prefer to contact a company only in praise of a company's employees, actions or products. Unfortunately, my current situation is such that it is necessary for me to forward this complaint to you.


At the very least I would like a response from your company regarding this incident. Thank you for your time.