LINGO SUCKS

2/2/2010

I am with LONGO for last 5 months. The add said unlimited minute but disconnected my phone saying high usages(what a joke). I have two kids in the house with no phone. I had spend five days to get the phone line back. Yesterday I had no dial tome. Called customer care, they keep reading the same script. I said I am very unhappy about your service and she said "thank you for choosing Lingo". This is what I say about LINGO :
.
Lingo's False Advertising and Horrible Customer Service
Lingo World Max Is Scam
The WORST customer support EVER - Stay away from LINGO
Dont join Lingo
No Dial Tone LINGO
I certainly will not recommend Lingo to anyone
LINGO SUCKS
VONAGE IS THE BEST.

No Dial Tone

1/10/2010

My Lingo VOIP has been down for 2 days without dial tone, called Lingo tech support umpteen times but always greeted by a voice message thats says a representative will attend to you but for more than an hour and no technician. Their modem has constant hang-ups, no action. Called their sales line one representative said there is a problem and another representative said there are no problems.

Lingo did not post any outage on its part and didn't seem to care about their customers satisfaction let alone the agony of not having a phone line for several days. No courtesy calls to inform and bad customer service...But they claim they are there for you 24/7....What a joke???

I certainly will not recommend Lingo to anyone as this would make me lose face.

LINGO SUCKS

12/29/2009


Phone service is OK but customer service is the worst possible in the world. Try to stay away from them if possible.

They took 4 months to cancel my Lingo account. DISGUSTING

LINGO - Is this a scam?

12/26/2009

After two months of service Lingo 'suspended' my line without any explanation. I had sent several emails and left messages - no reply. Even my emails came back with acknowledgement that someone will get back in 2 days. Their days must be longer than ours - no one go0t back in three weeks. I found out that the only way to stop them from billing my credit card is to change my credit card number. They suck. Got burned.

Lingo Commits Fraud

12/15/2009 McLean VA

Lingo has sold the plan as "Unlimited" and yet after 500 minutes of international called they suspended my service claiming high usage account. I have filed complaint to FCC asking them to shut down this company.

If you are going to file a lawsuit or complain to FCC here is the name of the CEO : K Paul Singh. Those who live in VA might be able to find out his address and resolve the issue with him. Lingo Direct numbers:

703 902 2800
703 650 5977
319 466 7314

I have home security monitoring service and now it is not effective. I can't even call 911 in emergency. I hold Lingo liable for putting our lives at risk. How would these people feel if there access to safety were taken away?

Please make sure you dispute all the credit card charges with Lingo so that they don't get paid at all (including the shipping) and dispose off the phone adapters. Hope Lingo criminals will pay a serious price for their crime soon.

Their office address:
7901 Jones Branch Drive
Suite 900
McLean, VA 22102

Think thrice before signing up for service

12/9/2009

If you want to make international calls and if you assume world max is your best choice. Think again. They have so called "PATTERNS" which will not fit to anyone calling international on a regular basis. They disconnected my service simply sending an email and then after 5 days I am left with having called them 8 times and lucky to talk to customer service representative once and lead to nowhere. 5 emails to the customer service and wanting to know what the patterns define. No replies other than the auto generated mails saying someone will contact in 2 business days. I am just waiting for their response before switching over to Vonage. My friends have Vonage and never had issues. Only because I had Lingo before I opted their WorldMax plan and got into this trouble.

So think again before subscribing to WorldMax plan. Having said above I also should say I did not have any problem with their earlier service which was Unlimited US and Europe plan.

NO NO NO to LINGO

11/30/2009 sterling VA

I will never ever suggest anyone to use LINGO as their phone service provider. The advertisement says "unlimited call" but they have disconnected my phone line without my knowledge and now telling me I use it too much and it will take 24 hours to get re-activated. VONAGE is lot better than Lingo. Lingo customer service sucks, horrible, terrible. NO NO NO to Lingo. Please do not waste your time going to LINGO.

Horrible Billing Sysytem

7/10/2009

I was told by Lingo that my bill would be generated by the 14 th of every month. However the invoice don't get generated till around the 20th and the invoice and direct payment from the account happens around the same time. I didn, t have enough money in my account and my account was charged and overdraft fee of $35. I had earlier called Lingo to notify them of this problem and they promised to email me when the bill gets generated but they apparently forgot to do that because as soon as I dropped the phone after requesting for the $35 refund I got the reminder email in my inbox. Apart from having a horrible billing system they are dishonest also. I am in the process of switching over anyway.

Lingo Customer Service

7/9/2009

I had Lingo VoIP service for more than 18 months (over the year!) and was happy with the phone service and calling features. However, the things started going bad when I tried to switch to another VoIP provider. After submitting LNP papers, my phone number got never released to new VoIP service provider from Lingo. This caused many incoming calls to my phone never reached to me. Specially, Lingo customers calling me never reach me or my voicemail. I complained this both ends, asked to work this out between the VoIP. Apparently, Lingo never handled it correctly. When I called the customer service, every time I had to hold for 20-30 minutes to speak to a person. Then I got frustrated with everything and decided to go back to Lingo since I was earlier them with no issues. So now I wanted to make sure my phone number is transferred back to Lingo which new VoIP claimed they already had. I called Lingo customer service again explained everything but they screwed up again. They issued me a new phone number still hold my old number. I got very frustrated with the process and people; even I got local Lingo representative who didn’t help much and didn’t respond to my voicemails. Finally, I decided to close my Lingo account hoping my new VoIP had my phone number transferred with them. I am happy with my new service and seem everything is working fine now.
The problem was they couldn’t even keep their customer they had. They keep sending emails about issues but not sure if anyone read them when you reply on them. I never got response from them. I wish their customer service is knowledgeable enough about the process of transferring phone numbers and able to check what is wrong with it.

Beware Of Lingo (Read These Reviews)

7/5/2009

After having a harrowing experience with the Lingo customer care folks a few days ago (end June-2009), I was checking the internet to see if I was alone. To my surprise, I have come across many reviews written by people about their experiences with Lingo/Primus over the last few months. As happens most of the times, one either does not do much research on a company, products or its services when the deal looks really nice or we simply ignore any poor experience shared on the web thinking that these are either disgruntled customers and there are still many more who avail the services of the company. We forget that not everyone takes the time or makes the effort to share their experiences on the web through reviews. I appreciate those who have done this so that fellow consumers can benefit from their experiences. Its time we get wiser and not let companies get away with mis-treating customers.

Only after one goes through a very poor experience does one look out and then gets shocked to see the experiences other have been through. For the benefit of others, I have put together a brief list of links that I think could help others if they are Lingo customers or do intend to become one in the future -

http://www.my3cents.com/showReview.cgi?id=57796
http://www.my3cents.com/showReview.cgi?id=57730
http://www.my3cents.com/showReview.cgi?id=57569
http://www.my3cents.com/showReview.cgi?id=57559
http://www.my3cents.com/showReview.cgi?id=57228
http://www.my3cents.com/showReview.cgi?id=54316
http://www.my3cents.com/showReview.cgi?id=56515

Here is one where the phone number of a senior person at Primus Telecommunications is available (will be helpful for those who are having issues with the company or are being given a run-around by their customer service folks)

http://www.my3cents.com/showReview.cgi?id=57528

Hope each of you reading this review wake up and don't burn your fingers with this company. BEWARE OF LINGO!!!!

Terrible Customer Service and equally Terrible Company

6/28/2009

Looks like its being run a bunch on imbeciles. Have no clue what is happening to their customers. I went through a harrowing experience trying to sort out my monthly bills with them. The customer service has no clue how to resolve, the email support does to work. The wait times are high and never received a call back when promised. They only apologize profusely every time I called but what good is it if it cannot solve my issue. Absolutely sh***y service and when I wanted to cancel they would just not let me cancel the service.

Finally I removed my card from the bank so that they could not charge it anymore. I hope people read these reviews and make a sensible choice when selecting the VOIP provider.

Terrible Customer Service

6/27/2009

Lingo customer service people take the prize for knowing how to make a customer mad. I called their helpline to get my issue resolved. Spoke to the staff who did not appear knowledgeable, but promised a callback. I waited for few days and did not hear from them. Called the helpline again and wanted to speak to a supervisor. The representative did not get the supervisor but continued to talk. HEY, LISTEN TO THE CUSTOMER FOR A CHANGE!!!!! I was on the phone for quite sometime and the representative kept arguing with me .... I don't know where Lingo found such poor staff for their customer service department.

I checked with others who used or continue to use Lingo that one needs to call their senior management and issues get resolved then. I located the number 703-902-2810. Did want to share this so that others getting the run-around by the customer service department can call this number and get help.

I sincerely hope Lingo get more knowledgeable people on the phones, who can help customers. I need a service that works and people who can help in the hour of need. I am not paying for poor service! If this isn't fixed, I will take this to the BBB and FCC.

Wasn't Horrible But Will Not Allow Use To Cancel

2/2/2009 Rowley MA

The service was never great, equal to cell phone I'd say. Then they raised the rates, which was annoying. But the horrible thing is that when the time finally came to cancel the service because it wasn't needed any longer, they would not allow me to cancel. The Indians in customer support keep giving the run around, first they needed the secret pin, then only then they had to talk to me instead of my wife. Then they wanted to wait until they transferred the number to another SP, then they finally result in just putting me on hold forever.

Customer Service/Ethics

9/25/2008 Belleville IL

After being a customer for almost 4 years it has suddenly come to my attention that Lingo has been selling/providing my personal information to other companies.
I recently started receiving magazines that I had not ordered and came to find out they were given my information by Lingo. Of course after contacting the magazines there was no bill but the nerve of the whole thing twisted my knickers.
After the first one arrived I contacted LINGO and told them this was unacceptable. I was assured it would never happen again. Until this month. Yep, another magazine!

I contacted LINGO again and was told about an opt out procedure that was not provided to me last month. COOL. I also arranged for 1 months credit. I figured if they were getting paid for my personal information so would I. That is not the point though. This should never be done by any company!

Also, anytime you contact customer service you reach a call center overseas somewhere. None of their representative speak good English and it's maddening.
Recent research has shown me that many other Voip providers have learned this lesson and have call centers in the U.S. along with rates very comparable to LINGO.

Time to switch companies! Take some advice and look elsewhere, LINGO just doesn't cut it anymore.

Bad overall customer service

1/17/2008 Las Vegas NV

I became a Lingo customer approximately 2 years ago because of the unlimited long distance and international calling plan for one solid monthly fee, call as many times as you want and talk as long as you want for one monthly fee. The only country I call is Mexico, 1-2 times a week, a few months later they said the monthly fee for this plan was going up, I said OK, still a great deal, then went up again, I still stayed with lingo, by now the plan was $49.95 a month, then they said they had dropped Mexico from the plan and now I had to pay per minute for my calls to Mexico plus the $49.95 fee, approximately a year later I come to find out that I could have switched to a less expensive plan for my US calls since I still had to pay per minute to call to Mexico anyway, no different than the local phone company. I took my loss and requested to have the plan changed to a basic plan, requested their lowest basic plan, the customer rep said $14.95 per month. Almost 3months went by and the request to change calling plans is still "pending" however they still kept hitting my bank account for the $49.95 plus all the per minute charges to call Mexico, every time I call some customer rep in India (or wherever they move their customer service dept. to) says all they can do is take my complaint and forward it to someone that will handle it and to expect a phone call back within 72 hours. I did that 4 times, never got a call back, the last time I asked to speak to a supervisor, who told me that she would personally call me back, never did.

I written email after email, nothing, no response... I you are a customer of Lingo and you are going through something similar, save yourself a lot of trouble and just cancel it, advise your credit card co. that any future charges to your credit card are not authorized. Their customer service dept is not a design to "service the customer" is designed to take messages only, the fact that this people know how to speak English does not mean they understand American consumer expectations of customer service, they don't live in the US. so they can not understand what you are going through.

Customer Service Policy

5/22/2007 San Ramon CA

For at least two years I have been a satisfied customer: I got pretty good service and I was a good customer for them: a steady monthly fee and very little usage on my telephone. So I was in for a surprise at the absolutely poor customer service they provided.Steady customers like me pay for their bread and butter, yet they treat us like nuisances and bums. My lingo telephone adapter: no power light at all. I call tech support and am greeted by rep who sounds bored and totally disinterested in providing any kind of service at all. Adding insult to injury, I can barely understand what he is saying. After a struggle I realize he is asking me canned questions about the connection between my modem, Lingo and adaptor-this when the problem thatthe adapter doesn't power on. There is too much competition among VoiP service providers for this company to sqeeze pennies with their first line of contact with their steady customers. I laughed for ten minutes after that insane call. This VoiP provider is killing the goose that lays the golder eggs: with such a bone-headed approach to customer service they won't be long in this business. I am jumping this ship and looking for a provider that knows that a happy customer is a lifetime customer and understands the importance of good customer service.

Lingo? Avoid it!!!

7/6/2006 Lincolnton NC

I think Lingo is a scam! Went with service March, '06. Ported my number March 28. Service went down Apr 6. Numerous emails. Emails? I have no phone service because I put my eggs in Lingo's basket. Responses from Tech Support say call. High tech wizards cannot deduce my problem calling them. Yeh! No phone service. Constant back and forth. Ported back to my old phone service. Returned equipment. Now they bill me. Oh yes! Call them and get a message stating temporarily revamping phone system so longer wait times. This phone service company has been revamping their phone system for three months at least. Avoid these people!! Once they hook you, escape in near impossible.

Disconnection

2/25/2006

We have had Lingo for several months and I have been satisfied until now. First they debited my checking account twice this month second, while I was on the phone last night the phone went dead. They "accidentally" shut off my service. The sent me an email saying so. But it being the weekend, they cannot turn my service back on until Monday. I am disabled and ill and need my phone service. They refuse to turn it back on.

LINGO TERRIBLE SERVICE & CUSTOMER RELATIONS

9/15/2005 Winchester KY

On July 30 I wrote a review of our unacceptable service from Lingo. To make a long story short, almost all calls to our phone from Cingular phones got a message that it was not a working number. This happened often on other incoming calls. After 3 months of daily frustration and countless calls to Lingo (they were always working on the problem and taking it to a higher level) we could not take it any longer and cancelled the service. At that point, we were told there was a cancellation fee after the 30 day free trial. Our only reason for not cancelling earlier was the fact that Lingo kept assuring us they would get the problem worked out.
All charges were billed to a credit card and the credit card company has credited all charges. We have filed a complaint to the FCC and sent a registered receipt requested letter to the president of the company. We have not had the courtesy of a reply. Lingo has replied to the complaint to the FCC and states they have given us a $20.55 credit on the bill, leaving a balance of 86.87. They have never notified us of this credit. They state that we had 16 hours usage in March & 15 hours usage in April. This is true, (a lot of this time was on the phone to their technicians) and we did make a lot of outgoing calls, all the while, people calling us were getting messages that our number was not a working number. They are also refusing to credit the cancellation fee or the $39.95 shipping & handling for the equipment. We offered to send the equipment back and were told by their representative to keep it.
STAY AWAY FROM THIS COMPANY

BAD SERVICE

7/30/2005 WINCHESTER KY

Started Lingo service in mid January 2005 and had
problems from day one. 99% of calls from Cingular cell phones would get a messaage that it was no longer in service. This happened repeadedly, but not as often, with incoming land land calls. Countless emails and phone calls to company about problems. Always, they were working on the problem and would take it to a higher level. On one occasion, their technician claims to have reached us on a Cingular cell phone. Rarely did we have a technician call us back. Finally, after about 90 days, in desperation, we called to cancel service and return to Bell South. At that point, we were told that there was a cancellation fee. We refused to pay. All charges were on a credit card.We protested all chages, due to poor service.
Our credit card co has permanently credited all
charges. Now Lingo has turned charges over to a
collection agency. We sent collection agency a drop dead letter, but they have since sent another bill, which I understand is illegal. We have filed a complaint with the FCC & FTC and have sent a certified receipt requested to K. Paul
Singh, CEO and are awaiting a reply. We refuse to pay for completely inadequate service.

Lingo customer servce sucks!

5/31/2005 NC

I had been using Lingo for about 4 months after switching from Vonage, because Lingo offered better rates. Now I know why they can offer cheaper rates... They have terrible customer service.

About 3 months ago, it was on a Sunday, my Lingo phone service went out. I could tell that the modem was fried (I'm a PC Tech and work in a PC service department in a computer retail store). So I call up 'customer service' from work, as I no longer have a working home phone, and after being on hold for 37 minutes I get to speak to someone out of a call center in India who can hardly speak english and doesn't know anything except the scripted questions she is given. After about 20 minutes of trying to convince her that it is not my route or cable modem that is the problem she creates a trouble ticket and says that a Technical Support rep will call me back. How I ask will they call me back when I no longer have a working phone? So I give her my work phone number and my wife's work phone number for Tech Support to contact me, and as a backup I shoot off an email to their Tech Support thinking that that will ensure that I get a response. No chance...

To cut a long story short: after a week of calls and emails (I never heard back from Tech Support, I had to call them) I still had no phone so I switched back to Vonage and had phone service again in a couple of days. Then it took over 2 months for Lingo to Port my old number to Vonage and then Lingo had the cheak to charge me a $40 disconnect fee, but I'm allowed to keep the modem... I suppose it will make a good paper weight!

Horrific customer service

4/11/2005

I am a Lingo customer (even though I cannot currently use the service) who has been with out service for almost a month. The service worked good for about 4 months then onw day picked up the phone and there was nothing but dead air. I called customer service to get rectified. They sent me another LIngo box. It did not work. I called them back and was told the level 2 tech would call me back in half an hour. He never called back. I called the next day and was on hold for 45 minutes. They ran the same test as they did before and said the Lingo box must be defective and they will send a new one out. I waited 3 days for the device and called back on the 4th day. No device was ever sent out. I am now waiting for the 4th device to arrive so I can see if it will work. The synonym for frustration is Lingo.