Writing a Good Complaint Letter
When you feel you were mistreated by a business, it's often best to start with a complaint letter. If done correctly, you can often get action, especially if relatively small amounts are at stake.
Here are some suggestions:
- Address the letter to a person with some real authority -- someone who can fix the problem. This is usually the head of customer service, or a top officer such as the President of the company.
- Start out with data. State when you bought the product, where you bought it, the name and model of the product, and the serial number if you have it.
- State the problem clearly. Be brief. Do not rant and rave (even if you are feeling that way!) Be businesslike and objective. Companies get lots of letters from "hotheads" and such letters usually do not get anywhere.
- State what you want. Do you want a refund? Do you want to exchange the product? If so, for what? Do you just want an apology?
- Set a specific time for them to respond. A reasonable time is usually 10 business days or more.
- Include your phone number AND email address in the address section of your letter. The more ways a company has to contact you the better.
If you have any questions, don't hesitate to ask! Email us at admin@my3cents.com.
Check out a Sample Complaint Letter.
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