Poor Customer Relations

Product/Service: E-mail Sale Offers
10/10/2008 Clearwater FL

I tried to purchase a Transcend 8GB Jetflash USB Flash Drive today. The latest CompUSA email sale offered one for $17.99 instead of $29.99. I had the option of buying it from their website which would require a $6.99 S&H fee and 3-6 day delivery time or purchase one locally. I went to the Tampa, FL ... Read full review >

Bye, Bye, CompUSA

Product/Service: Customer Service
12/16/2007 Latham NY

I may go stand at the Latham (NY) CompUSA when it closes, so I can wave bye to the manager and his little chum, the hardware manager. I once tried to buy a simple computer microphone at their store. It was mispriced. The hardware manager said he couldn't help. I asked to see the manager. Big mistake... Read full review >

CompUSA out of business

Product/Service:
12/8/2007

Right after the holiday season CompUSA will close all its stores. The online sales will continue. Current service polices or extended warranty's will continue to be honored as they are from a third-party. Do be aware of liquidation sale follies. Most all the good stuff will be marked down maybe 10%... Read full review >

Worst Customer Service Ever

Product/Service: Laptop Purchase
11/30/2007 COLORADO SPRINGS CO

I purchased a toshiba laptop from compusa. It did not work out of the box. I took at back to them within 7 days and they would do nothing for me. I have sent it back to toshiba twice and it still does not work. It is the most expensive laptop that I have ever purchased. Now I am stuck with a $10... Read full review >

CompUsa alleges water damage to brush away my claim

Product/Service: Compaq laptop
11/21/2007 Norcross GA


I bought a Compaq laptop from CompUSA with 2 year extended warranty. It worked fine for about 14 months before I started having problems with it. Since the location in my area was closed, I shipped it to their repair facility. The replaced the screen with a used “refurbished” one and they re... Read full review >

Mistakes with orders / Rude customer service

Product/Service: Online orders and store pickup
11/9/2007 Mount Laurel NJ

I have had several bad experiences with the Mt. Laurel store.

Two times I ordered items on line and when I got to the store for pickup they told me it showed in inventory but they couldn't locate the product. They had to then ship it to me and it took almost 2 weeks to get.

Two days ago I had ... Read full review >

It just needs a new battery

Product/Service: Toshiba laptop
6/20/2007 Rockford IL

I like another reviewer was told the same thing that the TAP warranty starts after the one year runs out from date of purchase from Toshiba. I am still under the two years from the ex warranty, and the store I bought it from in IL. is gone now so I was told I would have to send it to Rockford, tha... Read full review >

Poor Customer Service Usless Insurance

Product/Service: Qosiom G35 A V650
5/30/2007 New Britain CT

I bought my QOSIMO G35 8/1/06 system crashed 11/7/06 restore cd would give wrong machine! error. Brought it in for service at Manchester CompUsa store on 11/9/06 sent out for service, Toshiba found the hard drive to be bad and replaced it. Was ready for pickup 12/8/06 on 5/28/07 the same thing happe... Read full review >

Deceptive Pricing

Product/Service: Garmin Nuvi 350
4/22/2007 Ridgeland MS

During the last two days (April 19-20, 2007) I checked at the Ridgeland, MS store for a price on a Garmin Nuvi 350 GPS. I was told yesterday the price is $599.99. Checked the CompUSA website the night of April 19 and they show the in-store price should be $499.99. Then I checked the Garmin website a... Read full review >

Useless Warranty / Poor Service

Product/Service: Poor Service / Useless Warranty
11/25/2006 South San Francisco CA

I purchased a laptop from the CompUSA store in South San Francisco. After only using the computer for 5 days, it stared to have problem with screen. I returned the computer sever times, each time required me to leave it for 5-7 days to be repaired. After the 7th time, a repair tech informed me if ... Read full review >

Toshiba Laptop Purchase

Product/Service: Toshiba Laptop Computer
11/17/2006

CompUSA
11350 Pines Blvd.
Pembroke Pines, Florida 33026

In September of 2004 I purchased a Toshiba laptop for over $1500.00 including the 2 year extended TAP warranty plan. I was a new CompUSA shopper as this was a new store and I had never had one nearby me before. The salesman informed m... Read full review >

Useless and Expensive Extended Warranty

Product/Service: Sony VAIO Laptop Computer
10/27/2006

I had a computer meltdown while travelling abroad. The expensive "International Warranty" offered by CompUSA would seem to have offered some comfort. Alas, no. When the computer was shipped to the Notebook Repair outfit that CompUSA sub-contracts to, it suddenly appeared (from a few digital pho... Read full review >

Compusa is oldhat

Product/Service: internet vs brick and mortor
8/14/2006

I cant tell you the last time I set foot in a compusa store. There are far better stores on the internet (newegg and tigerdirect and buy.com to name a few).
Besides, who wants to deal with rebates?
Compusa cannot hold a candle to these internet stores. Why waste your time and hard earned money on... Read full review >

CompUSA ERebates- Be careful

Product/Service: ERebates
7/31/2006

I recently purchased a bluetooth headset from CompUSA, which had a rebate associated with it. I normally don't bother with the whole rebate thing but this one ended up getting you the headset for $4 and CompUSA recently went to a completely electronic rebate system-no mailing in of any receipts or b... Read full review >

CompUSA are liars!!! Don't shop there!!!!

Product/Service: USB Cable Poor Service and Lying
6/2/2006 Dallas TX

First off....don't ever shop at CompUSA unless you're looking to get ripped off or lied to. I had just bought a new computer system with printer from CompUSA and realized that I needed a USB cable to connect my computer to my printer. I asked a sales person to tell me where I could find one after st... Read full review >

Comp USA sucks

Product/Service: On line order screwed up
6/1/2006

This am I placed an order on line for Nero 7, gave them the number of my pre paid master card and the address for that card. I complted the order and printed out the receipt for the order.

Much to my surprise, the shipping adress, the billing address and my address were different.

Apparantly,... Read full review >

Simple repair turns to nightmare

Product/Service: computer repair
4/7/2006 Seattle WA

I brought my computer to compUSA's repair center because its power went out on Saturday, April 1st 2006. The receptionist quickly checked the machine and gathered that the power supply was out of order and might need to be replaced but they would have to confirm that. I could choose between simply h... Read full review >

CompUSA going so low to make money

Product/Service:
3/14/2006

Three months ago, I purchased a laptop opening a credit card account CompUSA offered at their store. It took me about an hour to select a computer, adn the clerk kept reassuring me that if I didn't like it, I had 21 days to bring it back and I would get a full refund. I took it back the next day, an... Read full review >

Unfair Trade Practices- Be Aware of Brian Cohane, General Sales Manager

Product/Service: AutoCAD 2006 Software
11/23/2005 Deerfield Beach FL

My husband purchased new AutoCad 2006 software with installation CDs from CompUSA 11/22/2005, and paid $ 953.99 incl. tax. The package looked like new. Like anyone who activates the software, he had to call the manufacturer to activate it with its serial number. The software manufacturer's customer ... Read full review >

misrepresentation of warranties

Product/Service: hp laptop warranty
10/19/2005 Orlando FL

I would like to express my extreme displeasure at what I consider deceptive business practices that took place at the Orlando Florida CompUsa store. In April 2005 I purchased an HP Pavillion zx5000 at this store. I also purchased the three-year extended warranty plan. Before purchasing this extended... Read full review >

Service Center is not honest and not professional

Product/Service: Service Center
9/25/2005 Rego Park NY

I live in Rego Park, Queens, NY. Four weeks ago I had to take my
just-arrived desktop to the CompUSA service center near my house because
the computer wouldn’t start. In a week, the guys at the service told me
both Motherboard and Memory have to be replaced, and parts are ordered.
Ok, I th... Read full review >

CompUSA Warranty Disrepair

Product/Service: Repair Service
8/25/2005 Manchester CT

I have lost my faith in CompUSA.

I am a long time customer of the establishment, with several high priced purchases over the years.

One purchase was so large that I was "honored" with a personal thank you from the store manager, who stood and chatted with me at the check out counter and walked... Read full review >

Canon printer & camera bundle

Product/Service:
5/12/2005 San Jose CA

Canon/CompUSA had a great sale recently for the Canon Pixma & a400 camera bundle. After rebates, buying it at CompUSA would have been $80. So I went ahead and reserved it online, giving my credit card number, etc. only to have them call me next day just before I left to tell me they sold out. Why do... Read full review >

This isn't the hard drive you're looking for...

Product/Service: 120 GB Hard Drive Offer Bait & Switch
7/1/2004 Jantzen Beach OR

Compu USA, is known for it's great deals in weekend ads. One time I saw a 120GB hard drive for a price I couldn't resist. I went into the store that day. Looked at the hard drives and not only did they NOT have the hard drive, but they didn't even have a section designated for it.

I went to a ... Read full review >

Inadequate Customer Service

Product/Service: Product & Service
10/9/2003 Jacksonville FL

My Mom wanted to buy me a notebook computer for Christmas and Birthday this year. So, I jumped on the internet to research the computer I wanted. I decided to go shopping one day to purchase a system with the requirements I needed. My stops were SAMS, CompUSA, Gateway, Circuit City, and Office Max. ... Read full review >

Replacement plan problems

Product/Service:
11/27/2001 Houston TX

I purchased a monitor, hard drive, speakers, and a sound card in June of 2001. I purchased them in order to assemble my own computer for college. At the time of the purchase, a sales person convinced me to purchase a one year protection plan for $9.99 for each item. I decided to buy 2 plans to cover... Read full review >

Poor Customer Service

Product/Service: General customer service
7/19/2001 Skokie IL

As with a lot of stores these days, customer service is a foreign word. CompUsa "used" to be a fairly nice and friendly store. However, since their last financial bout they seem to have hired totally inexperienced sales staff; not only inexperienced about computers and peripherals but most of them h... Read full review >

Return Policy

Product/Service: Customer Service
5/4/2001 Los Angeles CA

Like many consumers, we buy products for our own personal use. To test if the product will function properly or compatible with our computer system, we of course need to open the box. CompUsa's return policy of a restocking fee of 15% does not allow consumers to test if the product works. I bough... Read full review >