DHL Consumer Reviews & Complaints -DHL rocks (update)Product/Service: DHL Worldwide Express7/28/2010 Previously I published a review on how good and reliable DHL is over here in Kuwait. Now to my fella Kuwaitis (and foreign friends) I would like to update you with my nothing but POSITIVE experiences I've been recently having with DHL. Words can not describe how satisfied I am with this company so f... Read full review > DHL IS UNRELIABLEProduct/Service: DOCUMENT7/7/2010 FREEPORT NY THIS COMPANY IS THE WORST BY FAR. TWO DAYS AGO I CALLED THEM AND ASKED THEM TO PICK UP A PACKAGE. THEY WERE HAVING ELECTRONIC PROBLEMS SO I DID NOT GET A CONFIRMATION NUMBER, HOWEVER, THEY GOT ALL MY INFORMATION GAVE ME THE PRICE AND THE TIME FRAME THAT THEY WOULD BE THERE AND NEVER SHOWED UP. I CAL... Read full review > Rubish dhlProduct/Service: Delivery6/2/2010 I ordered 2 parcles the place I ordered them from told me next day delivery they where due Tuesday as it was bank holiday on Monday I waited and waited allday Tuesday with my small child (2yr)i checked the tracker it said no one to take the card then I checked again and it said tried delivery awaiti... Read full review > How bad can it get?Product/Service: DHL Express5/28/2010 On Thursday May 13 2010 documents were sent to me in Curacao, the Netherlands Antilles using DHL Express with tracking no. 3327891486. Maybe you can still admire the tracking on dhl.com. The package went from the Seychelles to Kenya to London in 1 day. So far so good probably. Then it goes totally ... Read full review > No delivery for youProduct/Service: DHL delivery5/27/2010 Today I was waiting for the delivery again but all I've got was a phone call which informed me that there will not be a delivery for me today because.... "the driver left your package behind". I could not believe it! Now my husband has to go to their office after work to pick it up himself. So much ... Read full review > Indifferent liarsProduct/Service: delivery5/26/2010 Vancouver Today I was expecting my husband's Nexus phone to be delivered by DHL. I was home for the all day. Later in the day my husband checked their web site and it was said that delivery attempt was made but nobody was home! I called them and very unfriendly and indifferent person answered me and wouldn't ... Read full review > Do Not Use DHL for Business or Personal Delivery NeedsProduct/Service: World Wide Express5/17/2010 I just got off the phone talking to the retarded souls at DHL, the world wide express jokers. For three days I have being chasing one of my 2-Day overnight parcels consisting of items urgently required by one of our business customers. Instead of delivering the item the Driver has updated the tracki... Read full review > Dhl broke my lcd 42 inch sharp and wont pay for itProduct/Service: delivery company5/17/2010 My son shipped TV thru dhl from New Orleans la to elmwood pk ill I am his father and flew dowm there and we drove back from New Orleans we got home before dhl deliveyTV at that time there was snow on ground and he dhl was dragging TV with hand truck thru snow when knocked on door wanted to sign told... Read full review > Don't use DHLProduct/Service: shipping5/14/2010 I got a phone message that DHL had a package for me. No phone number to call back, and the person that took the message wrote down the tracking number wrong. It took me three days of calling multiple numbers to find the person who had called me and why. No attempt from DHL to ever contact me agai... Read full review > Horrible service = -$11 for me *PART 2Product/Service:4/30/2010 So I got a phone call last night by DHL. A woman told me to pick up my parcel at a specific shipping store and the next day, I went out and found the place. I enter the store, and the man that is working at the DHL store was very rude, and had an accent I could not understand. With this bad accen... Read full review > Horrible service = -$11 for meProduct/Service:4/29/2010 I received 2 notice delivery cards on my door, claiming DHL "tried" to deliver my item. I was home all day during those 2 delivery cards, and according to the tracking, they tried to deliver my parcel to me while I was HOME ALL DAY. But I must be deaf, as I "wasn't at home" when I was *rolls eyes*. ... Read full review > DHL Lies, Poor delivery service. Disgraceful. Should be avoided at all costsProduct/Service:4/20/2010 Package sent out for delivery, says an attempt was made and the recipient was not at home. This is a lie, the delivery man never showed up and I was at home all day. Called the 1-800 to put a hold on the package so I can pick it up personally as I no longer trust them after reading the horror stor... Read full review > Slow service big chargeProduct/Service:4/2/2010 On March 29 I sent an envelope to Romania, from New York. They told me that it took only 2 days to get to the destination. I choose DHL because was an emergency. It took less than 2 days to get to Bucharest, the capital and than I spent the worst time of my life trying to track the number bec... Read full review > Anyone Experienced Identity Theft Sending Papers Through DHL?Product/Service: DHL "Express"3/28/2010 DHL is UNBELIEVABLY bad! NEVER use DHL! EVER! I will write more later. I sent a package by DHL "Express", and it took nine days. But, that's NOT the bad part. I have a question: Has anyone on this site experienced anything with DHL that would indicate that Identity Theft occurred with papers that ... Read full review > Poor delivery service and customer serviceProduct/Service:3/6/2010 DHL accepted documents in Karachi to be delivered in Duluth, MN, but they do not service this area. They never disclosed this information when they accepted the package. They supposedly handed over the package to USPS for delivery and did not even used expedited service. DHL generated the USPS posta... Read full review > Never deliveredProduct/Service: Harry Potter bookset2/13/2010 Dec 07 2009 - Bought the books on Amazon UK which had a delivery for Dec 21 2009. I wanted to enjoy reading the books properly during my two month vacation which started Dec 15. I waited up to Jan 21 2010. Package never arrived (tracking 347213859197). Jan 21 2010 - complaint to Amazon UK that pla... Read full review > DHL allow their packge to be stolenProduct/Service: nexus one phone delivery2/10/2010 I ordered my google nexus phone on 29 January 2010.I wanted to get the hone before this special date I have. so eagerly I followed the tracking order on DHL. the tracking website for mine is http://track. dhl-usa.com/TrackByNbr.asp?ShipmentNumber=1104034444 as you can see the order was going alrig... Read full review > Worst never again!Product/Service: Naurto ( kakasi outfit for son)2/4/2010 OK...I had bought the cosplay authentic outfit for my son ( shipped from over sees from china) because he like to wear the anime clothes in public some time (not the crazy ones, some can be wore as regular clothes ( ex naurto jacket, anime fans know what I'm taking about) Well they where to deliver... Read full review > Package "On Hold" w/o notification or explanation and NEVER shippedProduct/Service: DHL Express Northwest Edmonton, Canada1/9/2010 NW Edmonton, Canada Asked DHL if envelope of archival photos would arrive next day. He assured me. 36 hours later, no pix. I checked tracking, which listed the envelope's delivery to DHL as a day AFTER I had delivered it. Worse, envelope stayed at depot on 1st, 2nd, e 3rd day. It NEVER left! We. care.com assured me it ... Read full review > Dhl NO moreProduct/Service:1/7/2010 I work for DHL in the uk thay are no more sold to HDN. What happened?... Read full review > Delayed Delivery + Bad SErviceProduct/Service: Express International Delivery12/22/2009 I ordered an item on Amazon on 17th December 2009 and selected "Priority International Courier". I was notified that the order would be split up, and that one part of the order was being sent via DHL. On 20th December, 2009, Sunday, the delivery person from DHL (mobile number 82902172) called me che... Read full review > DHL ROCKS (literally)Product/Service:12/7/2009 I order very regularly from oversees. An average pkg takes usually takes 6 days to get to me from when I order including clearing customs. So I order the 20th this time, it takes until the 27th before it departs and arrives in Cin, Ohio the next day. From there it says Forwarded for Delivery. About ... Read full review > Awful ServiceProduct/Service:11/13/2009 ..DHL could not find my address today! I'm in a townhouse that no delivery service has ever had a problem finding. I called Customer Service and gave them directions but according to the person I spoke with, they have no way of contacting the driver! They also do not have GPS in their truc... Read full review > Worst Delivery Service EverProduct/Service: Delivery of a massage chair11/6/2009 South Florida FL First off they sent a driver that had trouble speaking and understanding English, yes I should expect that in Miami but it's still ridiculous. The guy approached the house stopped in the middle of the yard, got on his phone, and started complaining that he needed more help and couldn't get the chair... Read full review > Worst service everProduct/Service: pickup a package11/4/2009 DHL courier - holy crap - the worst customer support ever and the worst online web site ever. Tried to get an estimate for a pickup and shipment and whammo - I have just committed to a very expensive shipment. I call to cancel because I can't find a way to cancel using the site. They said they wou... Read full review > INCOMPETENT STAFFProduct/Service: SHIPPERS10/25/2009 DO NOT EVER USE DHL I THOUGHT I WAS USING UPS BUT WAS DUPED BY MAILBOXES ETC. I HAVE BEEN WAITING FOR A SHIPMENT FROM ENGLAND FOR TWO WEEKS AND EVEN WITH A TRACKING NUMBER THEY HAVE GOT ME CONFUSED TWICE WITH OTHER PEOPLE. THEY ARE THE WORST. ... Read full review > DHL has lost it! (that if it ever had IT in the first place)Product/Service:10/23/2009 I opened an account with Transglobal who undersigned my contract to DHL, the parcel went and disappeared in what they call their outbound London depot (airport), they say it might reappear in their lost property department which (I have since then discover) does not send you back your item by auctio... Read full review > International package 4th time always " OUT FOR DELIVERY" BUT NOT DELIVERED !!!Product/Service:9/29/2009 DHL is the worst of the worst among the worst!!! BEWARE NO MORE SENDING OR RECEIVING PACKAGE VIA DHL!! Got this package almost a week now, always "OUT FOR DELIVERY but their delivery van DID NOT COME!!", this is 4th attempt to deliver if indeed someone is delivering it or just A LIE ON THEIR ONLINE... Read full review > DHL - Excessive charges and Unacceptable Customer ServiceProduct/Service: International Shipping to Mexico9/29/2009 DO NOT USE DHL to send anything of value to Mexico! I needed to send a laptop to my daughter going to college in Guadalajara. I used DHL because they charged about half of what FedEx was charging. So I paid $100 to send the laptop with insurance to the DHL office in Mexico to avoid having it driv... Read full review > Non-Ethical Place Of EmploymentProduct/Service: -NA-9/28/2009 Penang All that needs to be said is it's a shame for a MNC to treat it's employees in such a manner. I've been victimized and placed on cold storage twice for a total 7 weeks to date. It's still going on. HR has issued me two show cause letters which the first resulted with a warning and I lost my bonus in... Read full review > DHL rocksProduct/Service: DHL worldwide express9/18/2009 All my parcels from Kuwait - USA and USA - Kuwait. USA - Kuwait delivery BEFORE 9 AM in the morning as opposed to FedEx, Aramex, and UPS. Delivery from Kuwait - USA is 3 business days and delivery BEFORE 12PM!!! Completly satisfied with this company's shipping service and will definietly use agai... Read full review > International shipingProduct/Service: T-shirts8/27/2009 I had some t shirts delivered internationaly through DHL. probably the worst thing I ever done...... it arrived at floria on 9-23-09, they told me that customs had it on hold, and I sent them email and I called and no one could give me a reason why? I called back on Thursday 9-27-09 and was told tha... Read full review > DHL driver broke item in transitProduct/Service: Delivery of item back to a company8/24/2009 I sent an item back to a bathroom company still in its full packaging and the DHL driver broke it on transit and admitted this on arrival to the bathroom company. Whereupon a picture was taken of the broken item, and sent to DHL as evidence, by myself and directly from the company who took the pictu... Read full review > Horrid to work forProduct/Service: impossible to deal with8/8/2009 Not sure where the author Christmas gets the great company to work idea...i work or should I say worked for dhl....what a joke...is all I can say....poor customer relations is not the exception it is the rule..the parcels dhl gets to handle now are ones where the poor customer has no other choices f... Read full review > Horrible DHL International Shipping ServiceProduct/Service: DHL International Shipping7/27/2009 I had to send the same parcel from China twice through DHL, with more than 1 month of total delay, paid 3 times of international shipping fee. For all the mistakes DHL made, they deny every part of their responsibilities. For the first time, the shipment was sent in early June. We're at home the ... Read full review > I WAS home TWICE -Driver LIES and says he/she attempted deliveryProduct/Service: Courier Envelope with important government document7/24/2009 This is so ridiculous! I am on the phone right now with customer service. DHL is the WORST courier company I have ever had to deal with. They LIE and say they attempted delivery, when they did NOT. 2 days in a row. I was home all day yesterday and today and the driver LIES and says he attempted del... Read full review > Another in an apparent long list of dissatisfied DHL customersProduct/Service: Shipping package6/22/2009 I shipped a package to my girlfriend in France for her birthday. I paid almost $100 to have it delivered in 3 days, guaranteed by DHL. The package arrived in France in one day, around 6am. For the next 3 days, my girlfriend went 'round and 'round with various employees of DHL trying to get the pac... Read full review > Incompetent, deceptive worst of all time serviceProduct/Service: 3 working day guarantee delievery6/13/2009 International This company should be probed and put out of business immediately because they may destroy lives. I sent a package from Nigeria on June 5th 2009 to be delievered on June 9th 2009 in Canada as a supposed 3 working day deleivery but today being the 13th of June DHL is yet to deliever. This is a docume... Read full review > Our DHL Experience Has Been A Far Cry From What One Would Expect Relying On The "Global Market Leader"Product/Service: Shipping/Delivery4/23/2009 CA A fraudulent buyer purchased our products and shipped via DHL Express to Gambia. we informed DHL of the shipment, requesting its return from DHL’s Gambia Offices. The DHL Research Department started initial procedures. We followed up with the Research Department and found ourselves redirected to t... Read full review > Gone But Not Forgotten (Domestic Shipping)Product/Service: Ground Delivery3/24/2009 Phoenix AZ How I wish DHL still had domestic shipments. I sure miss them. They were the best. The driver was always so polite and when making a delivery would let me know and help put things inside for me. Never had a problem with shipments and never had anything damaged. Used DHL quite a bit whenever I w... Read full review > DHL Steals StuffProduct/Service: Residential Next Day3/14/2009 Scotland Bought a PC case off Dabs.com, and thought id like to build myself a computer, however with me being at school during the day I had it delivered to the school I go to, my dad works there so its ok. I went onto the DHL website to check the status of my parcel which I noticed was a day behind sched... Read full review > Poor Customer ServiceProduct/Service:2/16/2009 Birmingham UK On Monday the 16th of Feb. 2009 I phoned one of the DHL offices in Birmingham on this Number: 01213335491, Edela answered the phone and as she said she transferred me to the transport department. I spoke to another Lady who was more than rude to me on the phone. I didn't believe that was DHL staff. ... Read full review > DHL is an EXCELLENT Delivery CourierProduct/Service: Not As Bad As These People Say12/22/2008 Niagara Falls NY Everyone here is making all these bad reviews about DHL and how horrible they are and how they should be out of business, to start DHL is owned by the LARGEST courier company in the world and will never go out of business, in the Forbes 500 list they are 4th on the list! Every company has its dow... Read full review > DHL Worse Service Ever - I WAS HOME but they didn't deliverProduct/Service:12/19/2008 Bakersfield CA UPDATE: Monday Dec 22 2008 - the package arrived and the first thing the woman did wasn't to check the apartment buildings in fron of her and as such if I WAS NOT looking out my door at the time - I would of missed her, so my opinion of the company goes from Negative to Neutral, however I am leaving... Read full review > Independent Contractor GatewayProduct/Service: Delivery Driver From Gateway Out Of Omaha NE12/9/2008 Sedalia MO On 12-5-08 I was expecting a package from DHL Express out of Kansas City, MO. My regular delivery driver called me and told me that she did not have a package for me. She asked what zip code it originated from and I told her. She told me she would make some phone calls and get back with me. A short ... Read full review > Former DHL employeeProduct/Service: Company structure12/5/2008 I worked for DHL about 7 months and I lived in flesh and blood the customer's experiences. I think most of the customer force in US should create a union against this DHL's false publicity for their services. The people at the call center are engaged to certain "stupid" privacy policies. For... Read full review > DHL Can't Use A Map!Product/Service: Parcel Service11/19/2008 Fremont CA I ordered a cell phone from AT&T, on Tuesday, which - amazingly - was on the DHL truck for delivery on Thursday (I found out later...). By Saturday, I hadn't received it, so tracked the package. Then I learned that there was some problem with the address (which DHL had correctly). I felt that... Read full review > DHL to lay off 9500Product/Service:11/10/2008 For those of you who have complained about DHL you need worry no more. As of January 30, 2009 they will suspend all domestic services in the US. International delivery will be unaffected.... Read full review > DHL Incpapable Of Carrying Out The MissionProduct/Service: Overnight Delivery10/27/2008 I sent a package Overnight for Saturday delivery. The package was needed by a senior member of my company for meetings he was going to be in Italy for (he was leaving Sunday). Instead DHL sent the package to Orlando. When I called to track the package on Saturday, I instructed them to deliver... Read full review > Do Not Use DHL - It Is Not Worth Any Money They Claim You SaveProduct/Service: Unsatisfactory Delivery10/18/2008 Birmingham AL (This is long because I am still upset) DHL's computerized system used at Mailboxes Etc. does not indicate that 2 day ground delivery will take longer, will not include weekends and is not guaranteed. My package was dropped off on Wed morning 10/15/08, apparently not picked up until Thurs. af... Read full review > DHL Delivery Modesto, CAProduct/Service: Delivery10/17/2008 Modesto CA I was supposed to receive a package this week and it was 4 days overdue. I looked at tracking and it said delivered 4 days ago and the signature was NOT MINE! I have no idea who signed for my shipment or where it is. Do the drivers even confirm this information?! My neighbor had bought irreplaceable... Read full review > Delivery of a computer batteryProduct/Service: Delivery10/11/2008 A DHL delivery person tossed a package from our sidewalk onto our the porch...the loud thump caught my husband's attention. He was in his office at the front of the house and saw this action and saw the delivery person and the DHL truck. I am about ready to install the battery and am concerned ... Read full review > Bad ServiceProduct/Service: AT&T Cell Phone10/1/2008 NY VERY, VERY, VERY BAD SERVICE!@@#$%^^&** Courier came in at night when the apartment leasing office was closed. Left the package at the local DHL office and when we called the customer service, they said that they will redeliver next day and they will call us. The next day, nobody called and nobody c... Read full review > I will never again order anything that uses DHL for shippingProduct/Service: Pet products9/25/2008 Oroville CA I have had two orders shipped by DHL and there service is the worst I have ever experienced. They also are untruthful on there website. The website states that ground shipping takes 1-6 business days, definitely not the truth. My first experience was through Amazon.com for some pet products. I... Read full review > Next Business Day Is SubjectiveProduct/Service: Delivery9/23/2008 New York NY I purchased two laptops to be shipped to my job by 3pm the next business day. One of the packages left Dell on 9.19.08, scheduled for an arrival of 9.21.08 because of the weekend. The other shipped on 9.22.08 for an arrival of 9.23.08 by 3pm. I have yet to receive either package (It's 5:30PM 9.23.08... Read full review > DHL is better then they say!Product/Service: Ipod Nano9/15/2008 Belle Mead NJ You may hear a lot of criticism and how DHL failed to ship this or that, but I had no problem. I thought they were great! I ordered a similar thing, no, easier to ship, just some simple skateboard bearings with UPS, and I entered the wrong zip code. They changed it, but along with my street addre... Read full review > A fair 3 cents review!Product/Service: Varied shipping services...9/15/2008 Denver CO Obviously there's a whole heck of a lot of people here that complain about the services that this company has rendered (or not) to them. I'm here to present my view on things, as a fair-minded, happy-go-lucky guy. I've done well over 2 thousand shipments of products with all manner of shipping compa... Read full review > Failed DeliveriesProduct/Service: Failed Delivery9/11/2008 I Bought an Halogen Oven from JML Who unfortunately uses DHL for delivery. First attempt to deliver, they could not find my house, although I have given my FULL address to JML. The post office and other deliveries have been made without problems. Next day, second attempt, not turned up, accord... Read full review > Unreliable Disorganized ServiceProduct/Service: International9/5/2008 New york NY DHL is the corporate courier Standard Chartered uses in Singapore. We have a tight deadline and arranged for an express delivery to have the documents delivered ASAP. It was shipped out Monday (S'pore time), next day we had a "confirmed" expected delivery of Wed (NY Time) but it did not come till Th... Read full review > 2-Day Guarantee? LIES!Product/Service: Delivery Service9/5/2008 OR I ordered my phone via AT&T on Saturday 8/30. Sure, the next day was Sunday, and then Labor Day on Monday, and so when I looked up the tracking information online, it said it should be here on 9/3, a Wednesday. I then proceeded to watch as my phone went from Texas up to OHIO, then down to Utah, then... Read full review > Horrible Shipping TimesProduct/Service: 2nd Day Express9/4/2008 Greenville NC I ordered a cell phone from AT&T on Friday August 29, 2008, and was told that it would be shipped 2nd day express by DHL. I was emailed a tracking number once the package had been shipped. On August 30th it was picked up from the AT&T warehouse by DHL. I knew it wouldn't go anywhere Sunday, or Monda... Read full review > Lying About Delivery!Product/Service:8/28/2008 DHL lied about delivering the package. Was waiting by the door at home all day for the delivery (shipment from Dell). Checked the online tracking constantly, only to find that sometime in the afternoon the tracking info was changed to "delivery attempted, recipient not home." I was there the whole t... Read full review > DHL Made The Worst BirthdayProduct/Service: 2nd Day Shipping8/28/2008 My husband and I wanted to get something special for our daughters 13th birthday and we decided on an Ipod touch. We needed something with 2nd day delivery because her birthday was in 3 days. We found a good one on eBay so we bought it. We got the tracking number and we watched it and nothing was ha... Read full review > They Stuck My Overnight Package In The Regular Mail!Product/Service: Overnight Delivery8/22/2008 Crested Butte CO Since June 30 DHL does NOT deliver to many areas of the country anymore!!! I order toner for my business from Dell my business depends on it. DHL is NOT reliable. You know what they did? They took the Dell toner cartridge and stuck it in the regular mail and billed DELL for the overnight rate. Does ... Read full review > Lied About Delivery Attempt - Said I Wasn't Home!Product/Service: Liars About Delivery8/21/2008 Lebanon PA I was set to receive TWO DHL delivery's from Dell today. The first one showed up, by their website it was delivered at 10:41am. I was home and got the box that the driver left in between the storm door and front door. 10 minutes later I checked the tracking number for the second package. 8/21/20... Read full review > Unacceptable delivery problemsProduct/Service: Delivery problems/unacceptable customer service8/16/2008 Meford OR Attempting to get a package delivered by DHL has been an extremely frustrating experience. I have had many problems in the past with DHL, but after this latest delivery disaster, I will only order a product from a company if they are willing to send the package out with a delivery company other than... Read full review > DHL Is A Total Scam.. They Lie To The Customer And Make Up "False" Delivery Attempts.Product/Service: False Delivery Attempts8/15/2008 Edmonton DHL IS A TOTAL SCAM... They told me they had made 1 delivery attempt when I was home and apparently "I NEVER OPENED THE DOOR" BULL@&$. So the next day the told me they would deliver the package. I had a plan, I set up some video cameras around my house to prove they would not come. Effectivel... Read full review > Hope You Have An Elevator And A Nice Deliverer - Use UPS InsteadProduct/Service: Shipping/Delivery8/8/2008 I was shipping many boxes of books for a professor at an all women's college. I called and specifically asked if DHL would take the boxes up the stairs when there was no elevator. The customer service representative said that they would deliver to the address/floor that I wrote on the label. I speci... Read full review > Poor Service, MisinformationProduct/Service: Shipping8/8/2008 So, according to DHL, much of what they do applies to their express service and not ground. Even though the website says that ground gets the same service, that is a big lie. When I called ask about my package being redelivered because I was not at home, they said that they do not necessarily try ag... Read full review > Hit & Run By DHL DriverProduct/Service: Hit & Run8/7/2008 modesto CA  Problem: On 07/21/2008 at 11:58 AM DHL came to my home to pick up a package.
My father and I were in the garage working when they pulled down our driveway.I was watching the whole time and I ... Read full review > Inconvenience ServiceProduct/Service: Dell Laptop8/2/2008 Fredericksburg VA I have ordered a laptop from Dell with a 2 business day delivery. DHL attempted to deliver in two days but Dell shipped it before I expected and I was not home to receive. So I call DHL to arrange a second delivery because of my work schedule. This is the first time I was told that delivery servi... Read full review > Don't depend on DHLProduct/Service:8/1/2008 I have nothing good to say about this company. I do a lot of business with Dell and they send most of their items by DHL. I have never got a package when I was suppose to. If I see it is suppose to be delivered I keep check with their web site and every time it will say attempted delivery and they h... Read full review > I Paid For Two DaysProduct/Service: Dell Laptop (Shipping)7/29/2008 Dear DHL, when I ordered my laptop from Dell, I paid for two-day shipping. Not three, not four, not five. See, if that happened, that would be called "regular" shipping. I paid for two-day shipping because I was going to be gone the following week. Overseas. On a vacation. Meaning, I'm not going ... Read full review > Service At A Snail's PaceProduct/Service: Delivery Service Or Lack Thereof...7/25/2008 I ordered a package from a company on the 3rd of July 2008. The company for some reason didn't use the FED EX service they advertise on their site and they didn't ship my package to begin with for 2 weeks after the order. They switched the shipping to DHL for some absurd reason. The package wa... Read full review > Still waiting for deliveryProduct/Service: package delivery7/21/2008 Boston MA DHL tried to deliver a package last week, and left a notice that they would return the following day. That was 4 days ago. They don't answer the phone when I call. I have to punch in a neighboring zip code to get someone on the line. They have lied about delivery attempts and evidently falsified the... Read full review > Rude Customer Service, Incorrect Delivery And Actual LiesProduct/Service: Delivery Customer Service7/21/2008 Buffalo NY I have had poor service from DHL on several occasions. But today they hit an all time high. I was expecting a "Next Business Day" parts delivery from a Dell. Knowing that the DHL delivery people always ignore the written instructions and try to deliver to a central location instead of the actual ... Read full review > Worst Service EverProduct/Service: Lost 41 Pound Box7/18/2008 My mom lives in FL and I live in PA. For my daughter's b-day she got her all kinds of clothes and shoes. She also sent me a dress for an upcoming wedding that I have. She sent the delivery through DHL and I never got it. The customer service rep told that when you send a package ground you tak... Read full review > Lost 26lb PackageProduct/Service: DHL express7/11/2008 My family from India shipped a package to US, the scan says it reached US, OH. But finally after 10 days of waiting they told the package is not reached to US. DHL really sucks, their customer support is horrible. Thanks, bpsrao... Read full review > Failed To Provide Services Paid ForProduct/Service: Package Delivery7/6/2008 Abilene TX I ordered items from a company in California (Maha Energy); and explained that I am disabled and do not drive, and that I MUST have a delivery to my door. The vendor indicated 'we like to use DHL'; not knowing any better, I said fine. I just found a package slip in my apartment MAIL BOX from the Pos... Read full review > Misrouted!!!Product/Service:7/1/2008 I do not believe this!! I had a very rush, important legal document sent to me through DHL express. It was supposed to arrive to me Friday, 27 June. I am in Boston, MA. The package was misrouted to Florida(!) Twice!!!!!!!!!! After the second time routed to Florida (28th of June), it just stop... Read full review > Worst Delivery TimeProduct/Service: Delivery6/24/2008 Phoenix AZ I went to Mail and More to deliver an urgent letter to Mexico. They carry all services: FEDEX, UPS, USPS and DHL. I asked the clerk to recommend me the fastest most reliable service to deliver a document to Mexico and he said it was DHL. I trusted the guy and paid $71 (read SEVENTY ONE DOLLARS) for ... Read full review > Extremely poor quality of service from DHL - Overstock.com suffers as a resultProduct/Service: DHL delivery6/9/2008 San Francisco CA I purchased a mirror from Overstock and it was shipped to me via DHL. It was supposed to be delivered to me on June 2 (I wasn't home). So I come home expecting to see the tag letting me know that they tried to deliver it - but no tag. So I go online to track the package and online, the status is ... Read full review > Don't waste your time with DHLProduct/Service:6/2/2008 houston TX I was awaiting a box from Gateway so I could get my computer fixed. The first box was lost because they just left it outside the door (I live in a apartment complex ). The second box that gateway sent ... they delivered to the wrong address. When I called, they admitted their mistake and retrieved t... Read full review > Don't Ever Work For DHLProduct/Service: Employment6/1/2008 Canton MI No only is DHL a horrible company to use for shipping of any kind, but they are the absolutely most horrible company to work for. My husband has been with the company for 3+ years and in his compensation plan, is supposed to be reimbursed for his traveling and they never, ever, do it right or do it... Read full review > Inconsistent promise breakersProduct/Service: DHL Express5/29/2008 Worcester MA My dad was trying to send me a package with DHL Express. This was all well and good except I wasn't at my house to sign for the package, so by the time I got back to my place a few days later, it was their third attempt. It was marked, saying that if I signed the back of the slip, they would leave t... Read full review > DHL IncompetentProduct/Service: International 2 Business Day Delivery5/29/2008 Washington Package lost in translation - this package, a flat envelope containing one US drawn check for less then $1,000 and a deposit slip to a US financial institution - I work in Kuwait.. it was shipped on 25 May and as of this date has been sitting for over 48 hours in a hold status! Imagine that, but to... Read full review > Incompetent And RudeProduct/Service: Trucking And Billing Department5/22/2008 I am a shipping manager for a manufacturing company that uses many different carriers to deliver our freight. Of course, it is my job to get quotes on all shipments and then choose the most cost efficient carrier. DHL provided a rate quote of $438.65 (which of course is not guaranteed, but should be... Read full review > DHL hellProduct/Service: Express Delivery?5/20/2008 TX On May 2,2008 I ordered a new DELL computer. This wsa not my first DELL but it was the first to be "delivered" by DHL Express 3-5 day service. According to DHL tracking system online they picked up the package from DELL on May 5th and tried to deliver it on May 8th, 9th, and 10th but no one was ... Read full review > The Absolute WorstProduct/Service: Delivery Service5/19/2008 MA I have used all 3 major delivery carriers and without doubt, DHL is the absolute worst. From their drivers to their customer service to their on time delivery record . . . the worst by far! My company ships and receives a lot of packages and when there is a failure, it is inevitably DHL as the carri... Read full review > DHL - A Compliment!Product/Service:4/29/2008 Huntsville AL The few experiences that I've had with DHL have been bad ones and when I found out that AT&T had sent my new cell phone via them I wasn't pleased! Then I started tracking the package on DHL's website. It seemed like it got stuck in Dallas/Ft. Worth on Sunday and wasn't budging. I checked for update... Read full review > DeliveryProduct/Service: Delivery4/24/2008 Santa Clara CA I would advise to just avoid using this service whenever possible. I live in an enclosed condominium complex. I am a frequent on-line shopper and am always having packages delivered. I have never had an issue with UPS, fedex, or USPS during the entire time I have lived here. Every single occasion th... Read full review > Urghhh...Product/Service: Two Day Service4/8/2008 Ordered some items and had two day shipped - Only shipper available was DHL. I am know on day 3. I called and one person it will be delivered the following day, then they call asking for a description, I call back, and they say they do not need one, they are working on it. Then I call back, and... Read full review > DHL Pulling OutProduct/Service:4/2/2008 I have been told by representatives from FedEx and UPS that DHL will be closing up in the US, probably before summer. The actual reason is unknown, although it seems that the complaints about missing/stolen or non-delivery of packages are suspect. DHL will remain active in the rest of the world. ... Read full review > Unreliable And UntrustworthyProduct/Service:4/1/2008 At the end of a holiday in Venice, Italy with my fiancee, we checked out of the hotel and left behind my shoulder bag, which contained our camera and my PDA, along with 150 euros and a few assorted low-value items. We asked the hotel owner to remove the money from the bag and use it to ship the b... Read full review > Delivery ServiceProduct/Service: Delivery3/27/2008 San Pedro CA I was expecting my final paycheck from my employer to be overnighted to me on 3/25. I live in a small building with only 7 units. I was told that my package couldn't be delivered as there was a problem with the gate access in my building. There is no gate on my building. They were supposed to try de... Read full review > DHL - Very unprofessional and not trustworthy at allProduct/Service: International package delivery3/27/2008 DHL has proved itself very unprofessional in my case. In a nutshell, they have delivered an important international package into the wrong hands in the wrong address. Neither the address, nor the name nor anything matches with me. I have lost the package and the company has the cheek to say "Yo... Read full review > DHL Runaround and RudeProduct/Service: Delivery3/11/2008 San Francisco CA First time they deliver a package to the right address wrong street signature required lucky I have honest neighbor who found it unsigned for on his doorstep. Tracking said delivered and signed for. Next would not deliver w/o apt # sender faxed me copy DHL forgot to put # on bill for driver. Now DHL... Read full review > Local DHL guys takes about 2 days to get the package outProduct/Service: 3-5 day service3/10/2008 santa clara CA Local DHL guys take about 2 days or more to actually deliver the package, though it reaches the local center on time. When you talk to them, they say the driver is not reachable now, we will leave a note, even then your package won't be picked up by the driver. Fed-Ex is much better in bay-are... Read full review > Late Delivery/Inappropriate Customs Charge due to DHL unprofessionalismProduct/Service: Overnight Shipping from Shanghai to Massachusetts3/6/2008 Sent two silk blankets and other small silk products to bride while I was working in Shanghai via DHL overnight. Packages took over a week to arrive (held at customs due to overstated value by DHL (used Chinese RMB value vice US Dollar). Customer service during that period non-productive in gaining ... Read full review > Great ServiceProduct/Service: DHL Ground Shipping2/26/2008 I ship via DHL Ground and overall I have had a very good experience using them while paying less than other carriers. ... Read full review > BEWARE! DON'T USE DHL! DHL should close, NIGHTMAREProduct/Service:2/15/2008 NEW YORK NY All my fault that I didn't check reviews online and as DHL has an office in my city in India, decided to use DHL. Since than I am praying that DHL should close soon. First of all I went to the main collection center as I had to send some important original visa docs to India. I was told there is onl... Read full review > Very unresponsible services!!!Product/Service: The Airway Bill number is 2054096520.( LATE)2/10/2008 MALAYSIA Dear Sir, Is JUST ONLY a few pages of paper/Document - The Airway Bill number is 2054096520. (DHL From Singapore to Selangor, Malaysia)WAS sent out dated 28/1/08 afternoon. But up to 11/2/08 the courier still not yet receive at Malaysia!! wat kind of late serviceS provided by DHL. Eventhough the ... Read full review > Customer Service complaintProduct/Service: Service2/9/2008 Houston TX I was expecting a package from Dell. I stayed home the whole day of Jan. 21, 2008. On or about Jan. 28, 2008 I found the package was just dropped off in the leasing office without any notification. I called the DHL 1-800, no one called back. I emailed, the email stated I would be contacted. I h... Read full review > Customer Service? Yeah RightProduct/Service: Property Damage2/2/2008 WI On 1/29/08 we received a package from DHL. My husband was in basement when he heard truck pull up to house. When he came upstairs he found package in front door. He also found a track mark from truck 20 ft long 12" wide and 4" deep in our yard. They had missed the driveway completely on the pass... Read full review > Left package in the care of two dogs.Product/Service: 3-5 day delivery of small package1/23/2008 Winston-Salem NC I ordered an item online, through TNT Express, and it got delivered by DHL apparently. I say apparently because the remains of the bag they delivered it in say DHL all over it. DHL has previously left package s in bad places, such as the middle of the yard on a rainy day, and in the middle of the ... Read full review > Unreliable, unfriendly serviceProduct/Service: Overnight Shipping1/16/2008 Milwaukee WI Asked for a package to be delivered overnight. Paid $145 for the fee. Package missed delivery first day. Second day was supposed to be held at facility, was taken out for delivery. Third day was supposed to be delivered to a new address, was held at facility. This is the most disorganized an... Read full review > DHL does nothing but lie about the theives that works for themProduct/Service: Dell Inspiron Laptop1/6/2008 clarksville TN I ordered a computer from dell and it was suspose to be at DHL by Dec. 20th which it was, and delivered to me on the 21st. I call DHL repeatedly over and over agin, they kept saying it was being delivered each time I called. Finally I call and a supervisor after 3 days past the delivery date said he... Read full review > Dishonesty and Downright Poor ServiceProduct/Service: Delivery & Pickup of Delayed Goods1/3/2008 Warrenton VA DHL phone reps and supervisors lied to us about estimated delivery of our delayed packages from Amazon. This complicated Christmas gift giving a great deal. Then they lied about scheduling the pick up of the delayed gifts because we had since then bought other ones. It took 3 tries to get packag... Read full review > Unbelievably Bad Service!Product/Service: Package Delivery from DELL and eToys1/3/2008 Alameda CA DHL = Dumb, Horrible, Liars! The "service" this company provides is so bad it's laughable. My first experience with DHL was in October '07 when I purchased a new DELL computer. From the DHL website, I could tell the computer arrived in their Oakland warehouse in just three days. However, it sat t... Read full review > Beyond ticked - ruined Christmas!Product/Service: Delivery of items from Dell1/2/2008 Richmond VA I ordered 5 Zune players from Dell on a day after Thanksgiving sale. It was a great price. I got one for me, hubby, and 3 kids. Dell sent the first 4 around the 10th of December. DHL only left 2 of them and they have no clue where the other 2 went. I heard from dell that the last one was being ... Read full review > DHL Steals, Never Use It Folks!Product/Service: Gibson BFG E.Guitar1/2/2008 San Francisco CA DHL IS THEFT!!! I shipped my Gibson Guitar via DHL on 12-04-2007. Their driver came to pick it up but the weird thing was he took my guitar and left nothing for me to track and left. I called their customer service to find out where is the guitar. GUESS WHAT, THE DRIVER REPORTED that he DID NOT ... Read full review > DHL package deliveryProduct/Service: package delivery12/28/2007 Fredericksburg VA Dhl has got to be one of the worst companies I have ever dealt with. I tried to have a package delivered for 10 days that they said they had. They supposedly tried to deliver it the first day and didn't leave it. For the next 9 days, they kept calling and saying it would be delivered by 5 and every ... Read full review > DHLProduct/Service: Palm T|X12/28/2007 Portland OR I ordered a Palm T|X online to be delivered via DHL at the beginning of December. Its now the 28th and still no package. I'm beginning to wonder if someone at DHL had an extra good christmas, and perhaps my gift became someone else's stocking stuffer. They told us on the phone that they don't guaran... Read full review > Fake attempted delivery, complaints don't work, avoid DHL @door deliveries?Product/Service: Parcel delivery12/28/2007 edison NJ I was awaiting delivery of a DELL Package at home, having made arrangement to be at home on the day DHL predicted they would deliver. The DHL truck arrived, and the driver without as much as getting down from his truck doodled for a minute and drove away. Within minutes I got the notificati... Read full review > IncompetencyProduct/Service: Overstock Merchandise12/26/2007 DHL is inefficient and impossible to get accurate and firm delivery information from. I have yet to get my merchandise though it's been 'out for delivery with courier' for several days now. Their processing facility is about 25 minutes (at most)from my house. Their phone lines are 20-30 minutes wait... Read full review > INCOMPETENCY AT DHLProduct/Service: SHIPPING12/26/2007 MIRAMAR FL I FILED A CLAIM W/ ESURION ON 12/21/2007, I WAS TOLD THAT MY PACKAGE WOULD BE DELIVERED THE FOLLOWING MONDAY 12/23/2007. IT IS NOW 12/26/2007, AND STILL NO PHONE! I AM EXTREMELY IRATE AND BEWILDERED BY THE LACK OF PROFESSIONALISM, LACK OF COMPETENCY, AND RUDENESS I'VE EXPERIENCED DUE TO THEIR OWN ER... Read full review > I can't believe thisProduct/Service: Express delivery12/26/2007 spanaway WA I'm not happy with this company and I plan to do something about it. I live in Spanaway WA and was turning to this company for a Christmas delivery to my MOTHER. NO ONE asked for a signature for the package that was to be handed to some one at the given address, needless to say DHL express delivery ... Read full review > DHL 2nd Day Totally NOT Guaranteed delivery by 5:00 pm on the second business day.Product/Service: DHL 2nd Day12/24/2007 Chantilly VA So DHL 2nd Day is supposedly to be Guaranteed delivery by 5:00 pm on the second business day. I ordered a package from Etoys.com and it was mailed via DHL apparently by "5pm the 2nd business day" what a load of nonsense that is. It's a lie. My package was supposedly to be here Thursday Dec 20th b... Read full review > If they ship DHL, I won't shop there!Product/Service: Shipment Delivery12/23/2007 Well DHL got me twice this week. The first order was supposed to be delivered on the 14th. It was scheduled for the 17th. I can live with that. It arrived at our local hub on the 15th. No delivery received on the 17th or the 18th. DHL called ME on the 19th and told me it would be delivered that day.... Read full review > DHL a hassle, use FedEx or UPSProduct/Service:12/20/2007 Sevierville TN Here is an example of how bad DHL works. They picked up a package for me 4 days ago but when I called today they don't know where it is! They said the tracking number means nothing and have no idea when I'll get it since they don't know where it is. Meanwhile FedEx picked up a package for me ... Read full review > Unrealiable, Rude, Will never use againProduct/Service: Package Delivery Service12/19/2007 Atlanta GA Package was shipped next day delivery guaranteed 3PM delivery. Multiple phone calls- all with same response- "one the truck out for delivery- waited until 8PM still no package. They rescheduled for next day without notifying me. Next day - same story - same routine - still no package. Refused to let... Read full review > Never use DHLProduct/Service: Said they delivered but did NOT12/19/2007 Houston TX I ordered a package through Amazon and for some reason, it never was picked up. So they sent it again via Express shipping free of charge, using DHL. On the day it was to arrive, I kept track online at work and it said it had been delivered so I leave to my home. It was not there so I called DHL.... Read full review > Merry Christmas?Product/Service: Poor Tracking And Customer Service12/18/2007 milwaukee WI Ordered christmas gift from nordstroms.... 2 Day shipping 5pm guarantee. 12/18 7Pm 2 days is up still no package and no tracking update in 48 haha. Shipped from cedar rapids ia.. 12/16/2007 5:13 Pm depart facility wilmington - clinton field, oh 12:09 pm processed... Read full review > Online RipoffProduct/Service: Overnight shipping12/17/2007 Seattle WA I created an online account but packages that I had weighed and measured at the main office Seattle were consistently billed for more weight/volume. One package that was quoted at the office for 11 pounds was billed online at 112 pounds. I thought this was an error(How could I have carried the pack... Read full review > Parcel Lost/StolenProduct/Service: Lost Package12/17/2007 As I can see I'm not the only one who are dissatisfied with DHL services and no wonder why. From my last experience with them all I can say - DHL is the worst courier services company you can think of. One of my friends shipped me a digital camera 2 weeks ago by DHL. So I waited one week and contact... Read full review > Can't deliver a f#$$@! package!Product/Service: Total incompetence, indifference, liars12/17/2007 USA Never use DHL! I have been waiting for a crucial document shipped via DHL, should have been delivered on Friday, Dec 14th--however, DHL keeps sending it to the wrong address. I have called them 8 times over the past 4 days to correct this, however, the employees are: INCOMPETENT TOO DUMB DON'T ... Read full review > Poor DeliveryProduct/Service: Delivery12/15/2007 VA DHL is by far the worst delivery service. They are completely incompetent. They have had a delivery listed as being "with the delivery courier" and "scheduled for delivery" since 5 December. Today is 15 December and it still has not been delivered. Numerous phone calls have been made. Excuses g... Read full review > Vandalism & No Signature!Product/Service: Delivery12/11/2007 Minneapolis MN I was waiting for a delivery of some original, government documents from Canada. One Saturday morning, I opened my front door and the dhl envelope was there. Weird, we never use our front door, so I had no clue how long it had been sitting there in below freezing temps and not to mention the massi... Read full review > Do Not Use DHL --- CEO Doing Bad JobProduct/Service: Parcel Delivery12/8/2007 CHhicago ID CEO for US has a long way to go. I needed tickets to a Packers game sent to a very large customer of ours. They were to be picked up by DHL on Wed (12/5) for next day delivery by 1200. They did not pick up until Thurs... I was thinking this is okay because they have until Sat; furthermore, we are no... Read full review > Bad ServiceProduct/Service: Delivery Of My Diabetic Test Strips12/5/2007 Detroit MI They have no common sense and cannot read. The package states do not leave on porch and get signature. You would think if they did not get an answer they would deliver on a different day. If you have a package with medical supplies and is being shipped by a medical company why would leave it on some... Read full review > DHL Sucks With HandlingProduct/Service: Sansa e28012/4/2007 Ardmore AL I ordered two Sansa e280s from Dell and they were shipped by DHL. When they came to my house, they saw cars in the parking lot so they knew someone was home, however they tried to leave the package at the door without ringing the doorbell. However, my dog started barking and I knew someone was at th... Read full review > DHL should close.Product/Service: International courrier12/3/2007 Last year I sent a package to Paris to be delivered in 2 days and it took more than a month, it went to Cuba three times (!!!), and generally caused major agravation to me and my family. They proposed to refund my money in exchange for dropping any other claims. Galling but I finally agreed. Anoth... Read full review > 3 LOST PACKAGES W/ IN 2 MONTHS!!!Product/Service: Tool Box11/30/2007 San Diego CA I don't care if they are the cheapest carrier out there, DHL is by far the worst shipping company out there! They lost 3 of my companies packages with in a 2 month span. On top of all that they found one of our packages traveling internationally 1 month after its due date, returned it back to us, th... Read full review > DHL was trying to miss customerProduct/Service: DHL delivery11/30/2007 I have ordered 2 bottle of medication from U.S to be shipped to Canada by DHL. It was quite good at first since I could tracked the package status online. When it arrived to Ottawa, I tried to call them an arrange an delivery on Tuesday when I will be home. I spent my whole day home and waited for t... Read full review > Always a problemProduct/Service:11/25/2007 Concord NC I order a lot of merchandise over the internet and have had a few companies ship to me via DHL. I must say that out of the last 5 deliveries, there have been problems with all 5. For example, I paid for Saturday delivery on one package and sure enough, the tracking showed out for delivery on that Sa... Read full review > The World's worst freight company is DHLProduct/Service: Received Packages11/13/2007 Atlanta GA Every package delivered by this DHL freight company looks like packages been went around orbit for at least 100 times; it's all beat to death, boxes all crashed and some times even wet packages were delivered to me. I asked a person who delivered package, "why is box wet? the only answer I got w... Read full review > They never delivered package at my apartmentProduct/Service: Delivery11/6/2007 Denver CO I was waiting for a package from my employer. I live in Denver. My employer told me he did next day delivery. I waited two days and took tracking number from employer. Surprisingly they delivered that package to my leasing office and they did not put up a slip on my door. That is really ridiculous. ... Read full review > International deliveryProduct/Service: International shipping11/5/2007 NORTH FORT MYERS FL I am about to loose my mind. I was expecting a package with two plane tickets (non-refundable, cost about $2,500.00) from Russia. It never came! When I called DHL international I was told that my package was DELIVERED to SOMEBODY and sighed for... 3 days ago....to a DIFFERENT CITY!!!!! The address,... Read full review > Will never use DHL again!Product/Service:10/10/2007 Cambridge MA Had a package shipped to me in Cambridge, MA via DHL. Tracking said it was due on a Wednesday. I stayed home from work on that day for delivery. The package never came. Called DHL, was told it had been mis-shipped to New York State due to a scanning error, that it was on its way back to Mass. and t... Read full review > If you want to have a trouble - call DHLProduct/Service: Lack of professionalism, duty of care and common s9/28/2007 TORONTO OH My week was a nightmare as I was expecting 22 lb urgent delivery from Europe by DHL by Monday. The system was showing my package route from London to North America. Finally it reached a destination and I had no one available in North America to deliver my package. Mind you, I paid $400 for this deli... Read full review > Never go with DHLProduct/Service: 26'' High Definition TV9/27/2007 Houston TX Worst delivery service company. I ordered a small HD TV, I expected the package on Wednesday, it never arrived so I called and they said they came at 11:00 but they NEVER left a note on the door to claim that they were there, keeping me waiting all day. They said that they would come again later aro... Read full review > Lack of common senseProduct/Service: pick up of package8/22/2007 Boise ID I scheduled a pickup on a Friday for the following Monday. The name of the company was entered incorrectly by customer service into the system even after I spelled the name of the company. I then went down to the local station to verify that the pickup had been scheduled and to verify the informatio... Read full review > Oh My! Horrible All AroundProduct/Service: Dell Wii Games8/17/2007 Pittsburgh PA So I ordered some Wii games from Dell for my little sister. Dell was awesome, shipped them the day after I ordered. DHL was not so great. I have never had good experiences with DHL, this one just pushed me over the edge. I was using the Dell Tracking site linked to DHL and noticed it was set to be d... Read full review > Unbelieveable !Product/Service: Customer service8/11/2007 Industry CA Anxiously awaiting arrival of a dell laptop. Family members know I am expecting DHL to deliver. Wife goes to check the mail and finds " unable to deliver" tag on mailbox from 9:00 am on Friday. Says next attempt on Monday. Well if you are waiting for a laptop going through the weekend knowing it 's ... Read full review > Delivery Service???Product/Service:8/9/2007 Barksdale TX A package was being sent to me from Austin (about 4 hours away). We live in a very rural area, DHL delivers in this area only on Tues. and Thurs. (btw.. UPS delivers daily, except Sun.). On Tuesday, 8/7/07 the driver was given delivery instructions by our Post Master (she even offered to call me). ... Read full review > Do not use DHLProduct/Service: Delivery of Defective Apple product8/9/2007 Seattle WA My experience with DHL is that they do not ship on time because of this I was charge a late fee for my returned apple product ($140)--if you don't mind getting a huge bill on top of a service that was already paid for be my guest. ... Read full review > Reckless attitude shown DHL (IRAN,SINGAPORE)Product/Service:8/8/2007 singapore TX I do not know if i am sending this to the right department or not. This mail is about the reckless attitude shown by DHL. I am extremely disappointed by the service of DHL. My sister had sent a courier 2nd August 2007 and she was made to believe that the courier will reach IRAN with in 5 days today ... Read full review > DHL has HORRIBLE ServiceProduct/Service: International Shipping7/31/2007 It is hard to imagine a company worse than DHL. Granted lots of companies are terrible, but let me tell you what happened when I tried to send a package to China. They lost it. Then they blamed me saying it was mislabeled. Was the address wrong? No. Did they lose it in China? No. They lost it in the... Read full review > DHL stands for "DON'T HIRE these LOSERS"Product/Service: Overnite delivery7/31/2007 Los Angeles CA These guys couldn't get it right if they tried. A customer document sent by DHL overnite from Los Angeles to the beach area, around 10 miles, was lost through sorting. I could have driven there myself! DON'T USE THESE LOSERS!!!... Read full review > DHL sucksProduct/Service: Overnight delivery7/28/2007 Concord NC I had the misfortune to have to deal with this crappy service. I had some transcripts overnighted to me and after two days the packaged never showed. I contacted the sender and got the tracking number. It turns out they tried to deliver but never left a signature card so how was I to know. I contact... Read full review > DHL figures typical ordealProduct/Service: sposed to deliver cell phones7/27/2007 COLORADO SPRINGS CO I ordered my cell phones through Amazon. (Anyways T-mobile didn't tell me I wouldn't be able use my old cell with trans. phone number.) So I'm stuck with no phone. DHL has my new phones since yesterday in town. This morning I looked online and don't see out for delivery. I'm home all day and at 5pm ... Read full review > Overnight? Yeah, right.Product/Service: COMPLAINT ON OVERNIGHT SHIPPING7/27/2007 First time I've ever done business with DHL, and is certainly my last. I payed $50 to have an extremely important package delivered via overnight shipping. The day I'm suppose to receive it comes and I give DHL a call because the online tracking wasn't updated. I told that it has been delayed and... Read full review > DHL LOST MY COMPUTERProduct/Service: CHILDRENS HOSPITAL COMPUTER LOST!!7/26/2007 Same story as so many of you other folks out there - apparently the employee found himself locked out and decided to return it vs get busted for nothing. TWELVE days later I got my computer, DHL never paid my lost wages which they stand by. Has anyone ever taken them to Small Claims and won? Plea... Read full review > Lost packageProduct/Service: Package delivery7/20/2007 Palm Desert CA I was sent a GPS system, and first aid kit, on June 27 from Palm Desert, Ca. It was sent to Vancouver Island, overnight delivery, and was told it would actually take two days. No problem. It is now July 20 and have been given the run around by no less than seven people. Only two of them called bac... Read full review > International shippingProduct/Service: International Express of my Passport7/20/2007 CA My company is the 3rd largest defense contractor in the world. They ship millions of items mostly through fed ex, but small items for some reason go through DHL. Thus far DHL has failed to come through for me. a check for a lot of money that was to come to Taiwan from California was late by 2 1/2 we... Read full review > Worst Experience EverProduct/Service: Exercise Equipment7/14/2007 I placed an order for a pricey piece of exercise equipment July 3rd. It was due to be delivered July 6th by DHL. When I read DHL was the sellers shipper, my heart sank. July 5th it arrived in the local warehouse - perfect, looks like it'll be right on time? Friday (delivery due) - "Sorry sir, ... Read full review > PLEASE DON'T USE DHL SERVICESProduct/Service: DHL7/14/2007 NORTH CAROLINA NC I was really very unhappy and upset with the kind of service DHL is providing to there customer. I will make sure that i will not use services from DHL again in my life , becoz of this Experience and i will Let my friends and relatives know about the my experience advice them not to use DHL servic... Read full review > Fraud at DHLProduct/Service: shipment and mail7/13/2007 These are words to describe DHL: A terrorist company; Based on Fraud; The company trains people how to decive people; Training people to become criminal and take money with empty promises; you want to find criminals, look to DHL. The president of the company is no one but an evil person. Pe... Read full review > If you want it done right, do it yourself...Product/Service: Shipping7/6/2007 LA I ordered a new laptop for college and it was scheduled to be delivered by DHL yesterday. I stayed home all day waiting for it and watched as the delivery truck passed my house and never returned. I tracked my package again that night, and it stated that the "consignee premises were closed" and that... Read full review > DHL shippingProduct/Service: next day delivery7/3/2007 CA DHL is the worst shipper I have ever dealt with. All the problems about not receiving packages on time (there next day is a joke) has been with them. It is worth any additional to ship with another company. They are the absolute worst company ever. ... Read full review > DHL is the WorstProduct/Service: DHL Express6/27/2007 Phoenix AZ After reading other reviews about DHL, and seeing someone actually defending them I had to post my own opinion. I was told yesterday morning that I would receive my package early afternoon between 1200 - 300. I waited at home all day till I finally had to go to work. So I asked my mom to come over a... Read full review > Package lostProduct/Service: Internationl Service6/19/2007 San Jose CA I have an internationl package that suppose to have been delivered to my home with special intructions of "Signature Required". The tracking says it was delivered to my home on June 11 and no one in my house signed for it. Here is the driver's allibi. "Upon deliver, a BLACK van pulled up in front ... Read full review > Unreliable shipping, appalling customer serviceProduct/Service: Shipping6/19/2007 Seattle WA Our company recently attended an international conference in China. To support our personnel at the conference, we used DHL to ship four pieces of equipment to China. The value of the equipment was in excess of $250,000. Well DHL lost all of the equipment and the conference was a bust. Our pers... Read full review > Putting the Record StraightProduct/Service: express delivery6/15/2007 derby I have browsed through the comments on this company, and as an industry insider i would like to put before you some facts- 1. DHL, as one of the 'Big Three' providers of a worldwide express delivery service (the other two being Fed-Ex and UPS) ship billions of tonnes of packages around the world ... Read full review > Overnight delivery??Product/Service: Overnight delivery6/14/2007 CA Same complaints as I have read on this website. My husband and I shipped a package to our customers overnight (their request to use DHL, we never wanted to in the first place). It is now 5 days later and I think the company finally got their package delivered this morning (according to DHL website... Read full review > Very bad!!!Product/Service: Delivery6/7/2007 San Francisco CA It's been a week since I've been waiting "next day" delivery. Every day the driver claims to attempt to deliver (according to tracking) but something happens. Either he is stupid enough not knowing how to use inter-come from downstairs or he simply makes up stories to extend his lunch. Calling t... Read full review > Wrong information - missed delivery of emergency medicine for our clientProduct/Service: Urgent shipment from Latvia to Berlin6/4/2007 Riga DHL staff in Riga Latvia (lady named Amanda) provided us with bad information and the DHL customer service over the weekend was not helpful (man named Martin). They told us when we called DHL Brussels that they would take some action to request a re routing of a package; but, apparently they did... Read full review > EuropeProduct/Service: Everything they do5/30/2007 Well, DHL sucks badly in Europe (I'm from the UK), and the deliveries are always late/lost - so I'm not surprised about how bad they are over in the States away from their home ground. I don't know if they'll ever get their act together.... Read full review > DHL Hit and Killed My DogProduct/Service: Delivery of a package5/26/2007 Denver CO On May 4th of this year a DHL Driver (The Fleet Inc.) delivered a package to my home in Castle Rock, Colorado. I live in Castle Pines Village, a private gated community. As the driver was leaving my driveway she ran over my 4 month old puppy. Both my 13 year old son and I witnessed this event and t... Read full review > Another Delivery DelayProduct/Service: Delivery5/23/2007 I WAS impressed by DHL Service, easy to get in contact with, and at least overseas plenty of drop off locations... But, now I've got sales samples coming in from a factory and they've managed to get them stuck in the Riverside hub for at least 7 days, and it's not moving. Even worse, no one ... Read full review > Shipment not received after 15 daysProduct/Service: Late/Lost shipment5/11/2007 Baton Rouge LA I was suppose to receive a shipment for an item bought on ebay. After 13 days with no word, I contacted the shipper, the item was shipped DHL on 04/27/07, he started an investigation and gave me the tracking number for my item so I could track it also. As it turned out DHL had lost my shipment and... Read full review > DeliveryProduct/Service: Delivery5/10/2007 Phoenix AZ I was waiting for a delivery from DHL from my bank. The first one I got on time. The 2nd package never showed so I called they said the attemped to deliver 2 times. I never left my house that day. There was never a slip on my door saying they came by. So they said they would try it again. The next d... Read full review > DHL INEPTProduct/Service: Never will use any company that ships dhl5/10/2007 Woodbury TN THREE TIMES AND YOUR OUT! First time with DHL they delivered a legal/confidential letter to my wife to the wrong address where it was opened by the recipient. DHL offered us free shipping which I did not accept. In the last week DHL has delivered two packages to me that belong to someome else.... Read full review > AmazingProduct/Service: delivery5/9/2007 Metro DC Area MD I never thought a delivery company could be soooo careless. I was expecting a package and the shipper gave me the DHL number to call when it didn't show. I never received any 'attempted delivery' notice or anything. When I called, a guy answered with a simple 'yeah?', no recognition of the company I... Read full review > Where is the packageProduct/Service: Delivery Service5/5/2007 Dallas TX This is my first time ever dealing with DHL and I can tell, even before reading the reviews, that their service is atrocious. I "waited" for my package all day long this first Friday in May, 2007. Then after waiting all day long, well only to about 8p.m. local time, I decided to go check the trackin... Read full review > DHL THE Package Nazi'sProduct/Service: Nonexsistant as usual 90% of the time5/5/2007 Wilmington NC We all know that DHL is owned by the German Postal Service, which you would never believe this according to the late or just plained screw ups. If it were really oversighted by their Fatherland, they would be run with the efficiency of a Mercedes, BMW or Volkswagon facility. I have have, in the past... Read full review > DHL next day serviceProduct/Service: Next day delivery4/26/2007 Never never ever rely on DHL!!!! DO NOT EXPECT YOUR PACKAGE TO BE ON TIME!!!!!!!!!!... Read full review > DHL SucksProduct/Service:4/24/2007 san francisco Was waiting around for these idiots since they listed on the site that the package was scheduled for delivery... What does scheduled for delivery really mean? That it is scheduled for next week? Out for delivery would be more accurate but then they would be lying. Avoid this company at all costs! Th... Read full review > Next Day Worse than GroundProduct/Service: Delivery Service4/20/2007 BETTER SAVE SHIPPING WITH DHL FOR SOMEDAY MAYBE COULD BE DELIVERY SERICE. DHL IS A BAD JOKE OF A DELIVERY SERVICE. I shipped with DHL on Tuesday. Promised by 3:00 next day. Didn't arrive by Wednesday. Live person said would go out next day as it was mis-sorted. When checking on Thursday, told wo... Read full review > Customer ServiceProduct/Service: Product Delivery3/31/2007 Over five days, while tracking a bottle of prescription medication to be delivered overseas, I counted at least 8 gross misstatements by DHL customer service personnel. They were constantly reassuring, but always wrong. They gave me email addresses that bounced back. They gave telephone numbers wher... Read full review > DHL should be closed down long agoProduct/Service: Package not arriving3/26/2007 OH This makes my blood boil, and i think the only recourse is bad media attention,and legal action. They just dont seem to care about client/customers.I have over the years,had numerous problems with dhl.I have not used them for awhile,but decided to give them another chance.I usually use fedex,without... Read full review > Inability to deliver to rural addressesProduct/Service: Delivery3/26/2007 I have a Dell computer system, therefore I typically order ink online since I am over 3 hours away from the nearest store that sells that particular product. Every time, my order is delayed at least 3 days because DHL has an extreme difficulty finding where I live outside a small rural town. I call ... Read full review > 3rd time, no package!!Product/Service: overnight delivery2/28/2007 commerce GA This is the 3rd package in a year that DHL has screwed up. ALWAYS a lame excuse. This time it was sorted wrong and went to a wrong delivery center. They have no explanation for their mistake other than you'll get it tomorrow. They make medication & payroll a priority accordng to a Mark & Lauren in N... Read full review > Pathetic. Always lose shipmentProduct/Service: ground shipping2/26/2007 San Jose CA My shipment was lost ..they tried to track it which took 3 months. Then asked me to send all bills etc and there were a series of documents asked from me. Finally they gave $100 for a bag worth $1000. Please do not use DHL if you need your shipment.... Read full review > DHL gave my package to the wrong person!Product/Service: Shipping2/26/2007 Greenbelt MD I had to ship my Dell Laptop in for repairs and Dell mailed it back over night via DHL. Except one week later I do not have my laptop. I have received no notice no thing the entire time and DHL has not responded to any of my messages and will not answer the phone. Now I find out tonight on their ... Read full review > No delivery no serviceProduct/Service:2/23/2007 NY I ordered something on line and DHL was the shipper. When I checked the online tracking, it stated that a delivery had already been attempted. I had received no paper notice left at my door. The next day I checked the tracking again. It said that a second delivery had been made again with no pap... Read full review > DHL, Be CarefulProduct/Service: Account2/22/2007 TX I got a package from DHL, which I understand is rare itself. The only other time I have dealt with them was when they made a delivery to a martial arts school. The "lady" driving the van, got out, came in and sat down and said, I hope you got some strong guys that can carry something. She did not... Read full review > DHL Delivery , No delivery, Bad Customer serviceProduct/Service: Home Delivery bad service no delivery, no explanat2/17/2007 Vista CA Here we go again, I order stuff, and it is sent via DHL. The online tracking is not real time. It is whenever they feel like updating it. Exepected delivery date comes and goes. Package appears to have mde it 2,000 miles and is at a sorting facility closeby. 16 hours passes, no package! No update o... Read full review > Worst customer service! Don't even try!!!Product/Service: Poor customer service!!!1/25/2007 Alhambra CA I was supposed to receive 4 packages on 1/23, and today is 1/25, I still haven't got anything! I contact DHL 3 times, gave them my tracking #, and still no one know where my package is!!! First I talked to a person named Tanya; she said they must have the address label wrong, so she issued me a set ... Read full review > DAMAGE CAUSED ON DELIVERY-THEN DRIVER LEFTProduct/Service: DELIVERY SERVICE1/13/2007 Sanatoga PA A DHL driver knocked down my mailbox and damaged the post and then left the scene. When brought back to the scene by the police, he said he didn't know he knocked down the mailbox. His supervisors assured us that DHL would be liable for the damage and pay for the cost of a new mailbox and post and... Read full review > DHL shiping and serviceProduct/Service: shipping and follow up service1/5/2007 I had warranty parts send to me from the state of Washington on December 22 2006 to the Island of Curacao in the Caribbean.I chose to send them by courier (DHL was the only one available) so I would receive them ASAP and paid 60.00 dollars for this service. To begin with my package went to the w... Read full review > Package not deliveredProduct/Service:12/28/2006 San Jose CA On 12/18/06 I delivered a package to Postal Connections here in Stayton, Oregon. It was a ($300)insured Christmas present to my daughter. They chose to sent it by DHL ground shipping. To this date 12/28/06 my package has not been delivered. The delivery address was San Jose,CA. My first delivery s... Read full review > Horrible Delivery TimeProduct/Service: Next Day Delivery12/23/2006 San Jose CA I ordered a product on Amazon.com for Christmas and paid$21.46 for next day delivery service to be delivered on Dec 22nd. I even had it delivered to my business address to make it easier for them since it's near a popular street. I never received it. I went to their website and entered the ... Read full review > USE SANTA BEFORE DHL! Ho Ho Ho off to court we go!Product/Service: Santa Will Get your package there safer!12/17/2006 Phoenix AZ It's is the Holiday season for shipping presents to loved ones, DO NOT GET RIPPED OFF BY DHL!!! September 2006, and still fighting DHL! I sent a package to a friend in NY overnight express Sat. Del. it was insured for $9000.00, and marked personal goods. It never showed up, my friend called the lo... Read full review > DHL-Serious about Reliability? Not ReliableProduct/Service: Delivery of package12/16/2006 WY DHL's service of delivery is the worst I have every experienced. I have never been so disappointed in a carrier. We order a package to be delivered to our house. The delivery date was to be 12/14/2006. The package was valued at more than $1,000. When 12/14 came and went we started calling. We w... Read full review > DHL ServiceProduct/Service: Package Delivery USA12/12/2006 tulsa OK This Company is a joke. They managed to provide a tracking number, then loose my item. Then they told me it was never picked up. Then they told me the pickup point was the same as the delivery address. I gave up in disgust. I will never deal with these people again. Recommend that DHL sent their man... Read full review > DHLProduct/Service: Delivery12/4/2006 USA Bad Service. If you want IT delivered, NOT DHL. They need new management. ... Read full review > DHL can't deliverProduct/Service:12/2/2006 seattle WA Here's a copy/paste off the DHL website "shipping status". Guess they can't find a truck to deliver it. They can't use weather as an excuse. My mail(congrats to USPS) and my paper have been delivered everyday during our little snow storm. Still haven't received the package. Cust. service said i... Read full review > Poor serviceProduct/Service:11/20/2006 Hawthorne NJ I ordered a part from a company that uses DHL. They said they had delivered it to me on a certain date. I recieved nothing. I contacted the company that I purchased the part from and DHL contacted me and stated that they would go the next day to the address they delivered to and retrieve the item. ... Read full review > DHL Customer Service is a JOKE!!!Product/Service:10/26/2006 Centerville GA DHL has no real customer service and their employees are void of common sense! I was to receive a package so I kept an eye on the tracking number online. There it was, 'Recipient refused delivery' and no one had even rang my doorbell or knocked on my door! So I called customer service, WHAT... Read full review > TELL ME what to do because someone else in another office signed for my item... I want to legally charge them with something!*****Product/Service: Delivery10/21/2006 cockeysville MD I was having a very expensive item overnighted to me at my work address. The dumb delivery man delivered it to the wrong address. I believe it's the building next door. I have done my 'detective' work and found out who signed for it and where they work. Monday, is the big day. This all happened... Read full review > Horrible Shipping ServiceProduct/Service: International Express10/19/2006 Atlanta GA By looking at the tracking history anybody can say how irresponsible are the staff working in DHL. The tracking history says the package left India on 10/12/2006 to be delivered in Atlanta GA and Arrived in New york DHL facility on 10/13/2006. On 10/14/2006 I see this package is out for delivery... Read full review > Horrid serviceProduct/Service: Shipping/Pickup10/17/2006 NY DHL has terrible service, five times I had tried to get two packages picked up and delivered and every time it was a different problem. The first two I won't really blame them for due to bad weather. But the other attempts were just horrid! The first pickup attempt came at the wrong time specified... Read full review > DHL Next Day Express Delivery - What a Joke!Product/Service: DHL Next Day Express Delivery - What a Joke!10/13/2006 Cody WY On Tuesday 10/3/06 I had a supplier ship me $200 worth of perishable merchandise to me at Cody, Wy. He packed the merechandise for a next day delivery and shipped it from Kansas by DHL Express for a guaranteed next day delivery. The Express package should have been delivered by DHL on Wednesday 10... Read full review > Response to DHL - Prove It!Product/Service:10/11/2006 Smiles41698 **removed** I know you have replied on this in your review, but you’re either incorrect or lying. I went to the DHL site, entered my Waybill number and it displayed my full name. People do not give their tracking number on this site because anyone can take that tracking number and pu... Read full review > Handicapped, now thanks to DHL BrokeProduct/Service: Lost my Goods, took the insurance money, and see y10/5/2006 Tempe AZ I sent a package to a friend in NY overnight express Sat. Del. it was insured for $9000.00, and marked personal goods. It never showed up, my friend called the local office of DSL to find out more on the pacakge, they said it was left on the door step, and would be out to investigate it, THEY NEVER ... Read full review > Appaulling ServiceProduct/Service: Nokia 6111 mobile phoene8/29/2006 Worthing I ordered a Nokia 6111 from O2 and it was picked up by DHL on the Friday to be delivered next day. I decided to call the DHL offices to ensure the address was correct as I already knew O2 had trouble getting it changed. It was still incorrect and DHL refused to speak to me claiing the contract was... Read full review > Returning a item DHL lostProduct/Service: Valuable painting returned/Lost8/8/2006 Bayville NJ I called DHL to come to my house and pick up an item valued very high. They told me that they would be at my house between 1pm - 2pm. Needless to say they arrived at 2:24. That is when the nightmare began. The driver picked up the item and put it into his van. That was the last time anyone seen... Read full review > DHL -avoid at all costProduct/Service: dhl 24 hours delivery07/16/2006 newark NJ I used the DHL international delivery form the phil for important document going to new jersey USA. with the promise of 24 hours /48 hours delivery. that was on july 13 2006 its now july 17 2006--going FOUR DAYS! and it is still undelivered. hellooo! i should have used the postal mail instead of ... Read full review > Unknown requirementsProduct/Service: International Service6/7/2006 I am very disappointed in DHL. First, their competitor FEDEX did a great job in handling a very similar package to the exact location recently. A package sent internationally was delivered with no issues, and with no customs paperwork requirements. It was a large package, a gift in fact, very simil... Read full review > He made me come find HIM!Product/Service: Delivery time6/1/2006 Winston-Salem NC I lived in a relatively quiet area but an area that is easy to find in Winston-Salem, NC. Therefore, when your delivery boy asked me to come & MEET him somewhere that I couldn't even find, I was appauled! His name was Bobby and he was big and apparently somewhat clueless. I was merely having a packa... Read full review > DHL On Time!Product/Service: Shipping5/31/2006 I work for a company that uses DHL for heavier packages and overnight/2nd Day (We use USPS for everything esle). Our Accounts Payable had some issues with them , but as the Customer Service and Ship Manager , they ALWAYS have delivered on time. If there's every a issue , their support is excellent. ... Read full review > DHL's Lousy International ServiceProduct/Service: International Shipments5/23/2006 DHL claims on its advertisements to provide an international solution to shipping problems. This is very far from true and at least here in Kuwait where I work they provide the very worst service anyone can imagine. I have had to go to the lengths of informing all conpanies who we do business with t... Read full review > DHL Is The Worst Shipping Company In AmericaProduct/Service: DHL5/15/2006 Bronx NY A few weeks ago I contacted Dell because my my computer was acting up and the mouse wouldn't work.After much time and effort, Dell decided the best they could do was send out another mouse.Dell will usually tell you that your product will be delivered within 2-4 weeks but having dealt with them for ... Read full review > DHL will ruin Amazon.comProduct/Service: Amazon ruined by DHL@home service4/25/2006 OR I placed three orders in early April on Amazon.com, one for an external hard drive and two for books. Amazon now uses DHL's @Home service for delivery (at least to my area, rural Oregon). Tracking the external hard drive on DHL's website, it started out on 4/13 in Ohio and then went to Washington,... Read full review > Extended Delivery Time .... Very ExtendedProduct/Service: International Package Delivery - US to Ireland4/20/2006 Virginia Beach VA Let me start by saying that having spent many, many, years in corporate world it is inevitable that things will eventually go wrong. Having said that, here's the story and be warned, it's very long ..... I had a dress made in the U.S. that was sent to Ireland to be copied and to have a matching c... Read full review > CHRONIC LATENESS W/ DHL DELIVERYProduct/Service: 7 DAYS TO DELIVER 2ND DAY PACKAGE4/18/2006 Whigham GA My package has been sitting in the DHL office in Albany, GA since 4/13, it's now 4/18 and I still don't have it. I spent an hour on the phone with these fools trying to find out why it's still there. They assured the shipper that I would have it by 5 pm(est). Initially the excuses were the drive... Read full review > DHL delivery of packageProduct/Service: DHL delivery4/14/2006 Charlotte NC On April 13, as I was leaving for work, I noticed a note in a front door. It was an attempt to deliver notice from DHL. I called their delivery number at 8:20 and explained that I just got the notice that morning and that there was nothing checked on the notice to guarantee delivery when I would n... Read full review > GET THE FACTS RIGHT!!!Product/Service: CSR4/10/2006 I work for DHL and we do great job!!! We have a 98% delivery on time across the board. The the customers call hell no body works cause hey i was sitting all day waiting for my package (yeah right you showed up right before the delivery time cause you were running around all day and now your mad caus... Read full review > Lost my package. They couldn't care less.Product/Service: Delivery4/6/2006 Boca Raton I had a package sent to me via DHL. It never showed up. When called and inquired where it is, the lady told me it was flagged as a lost package. When I asked what that meant, she said "That means your package is lost." Thats it. No sympathy, no help. She must hear this all day, everyday.... Read full review > Updated: DHL error in a life or death situation - no accountabilityProduct/Service: International Delivery4/6/2006 UPDATE TO POSTING BELOW: After I posted this complaint, a copy was sent to DHL's customer service. They emailed me to say that they understood my frustration and that someone would be in touch with me. A rep finally did call me a few days later, but only to say that yes, DHL does accept responsiblit... Read full review > Information about DHLProduct/Service: ask anything about DHL3/17/2006 If you would like to contact the very top of DHL you need to contact Deutsche Post they are a German own company. they are upset with the service here in the u.s. so....... below are some email address if i was you contact them by email... Martina Schoop : m.schoop@deutschepost.de Marina Targ... Read full review > DHL SUCKS, and DOES NOT DELIVERProduct/Service: Package Delivery / Lack of3/17/2006 Upper Marlboro MD November 12th item won on ebay November 16th item shipped DHL November 21st package dellivered November 24th driver arrives to pick up package after 11 phone calls to DHL Customer service. I informed the driver NO I was looking for the package they delivered and he states "they never delivered a... Read full review > DHL lies out there a**Product/Service: electronics3/2/2006 york ME I tracked my package which was suppose to be delivered the next day, I checked tracking and it said it was delivered at my house in my front door. it is bull**** I was home when it supposably was delivered. I called DHL customer service and they said they'll ask there driver. If I find out that ... Read full review > Do not fullfill delivery responsibilityProduct/Service: delivery2/9/2006 Munster IN I order regularly and receive packages via many delivery services. DHL is the only one that regularly leaves Notice (when signature is required) with instructions to sign tag and leave on door. However, they never return. They call the next day to say 'the driver has attempted to deliver twice, c... Read full review > DHL HELLProduct/Service:1/3/2006 Selma Al AL Thursday dropped off at drop box in Atlanta Friday morning scanned at the Montgomery Al. DHL center Friday 11:30 DHL delivered a package to my next store neighbor but none to me?hum Friday 11:35 called the DHL 800 # to inquire as to why my package wasnt delivered this is when I was told my firs... Read full review > DHL Worst Service Ever/Misrepresentation/Loss of Merchandise/Product/Service: Import Express12/27/2005 I had a shipment imported from Hong Kong on 12/19/05. On 12/21 I contacted customer service for the status. Despite the fact that the tracking information did not indicate it had cleared customs, they contacted their import department and assured me it had and that I would receive it the next day. N... Read full review > Next Day - Next TimeProduct/Service: Next Day Service & Lack of Customer Service12/26/2005 Philadelphia PA I sent sensitive legal documents over night from Los Angeles to Pennsylvania. 5 Days later, the package has still not been received, my calls to the station and messages for a supervisor have not been returned. I was informed that although the package made it to Pennsylvania - theyhave no idea whe... Read full review > UPDATE-DHL Destroyed Artwork That I ShippedProduct/Service: Shipped Package12/21/2005 New York DHL denied the claim I submitted for damaging a package (and a painting contained within) that I had shipped, despite the fact that I had insured the package for $500. I took the matter to small claims court. After receiving the summons to appear in court, a lawyer from DHL called and offered to set... Read full review > Lost my package, then lied to meProduct/Service: Package Delivery12/17/2005 Louisville KY I shipped a package which included Christmas gifts to my sisters and their families. I received an email from DHL indicating my package had been delivered. However, my sister informed me that she had not received the package. I called and was told that the package had been delivered to the wrong ... Read full review > Lack of Customer Service and Broken PromiseProduct/Service: Delivery Service12/16/2005 It's highly unfortunate that people still do business with DHL. DHL is not honest about the type of service that they can actually deliver. They promise and advertise a 2 day worldwide devlivery service that they constantly, day after day, fail to deliver. I shipped a package to Haiti that was su... Read full review > DHL saves Christmas for my 12 year old daughterProduct/Service: Ipod Nano - White12/13/2005 New Westminster RI Being a single disabled father, I have little money to spend for Christmas. Therefore, I signed up for an internet service in which I could get a free Ipod Nano as a Christmas gift for my daughter. Concerned that the parcel was at DHL Express' location for too long, I called to ask to pick it. I ... Read full review > DHL SUCKS!!!Product/Service: Shipping Services12/9/2005 Baltimore MD This is one of the worst companies I have ever dealt with. I bought a poker table on E-bay, and got a TREMENDOUS deal--new in the box, advertised elsewhere for 400-500 dollars, and I got it on E-bay for $50 plus $50 shipping! what a deal, right? I even bought shipping insurance. Seller ships through... Read full review > Bad employers, no morals or ethicsProduct/Service: Courier/ Shipping11/30/2005 Ft. Collins/ Loveland CO Who out there really understands what it means to work in a at will employment state. I found out on sept 15th 2005 what it means. It means that a person who shows up to work every single day never calls in sick, takes one day off in over a year, and is not just always on time but is infact an... Read full review > Driver "flipped me off"Product/Service: driver11/28/2005 Denver CO I was on a local Interstate, minding my own business, watching traffic when a DHL truck was coming up an "entrance" ramp to come onto the same Interstate I was on. He did NOT yield, came within about 6" of hitting me. When I slammed on my brakes to avoid a collision and "layed" on the horn, the dr... Read full review > Why did I ever leave Brown?Product/Service: DHL Service> NEVER ON TIME11/22/2005 Orlando FL What can brown do for you? Everything DHL has managed not do to....Like show up on time, answer questions correctly, and have the courtesy to knock and say..."Hi DHL here." I have been using DHL at my business for about 2 months. Though it is cheaper, the service is horrible! I schedule pick ups on... Read full review > DHL Lied.Product/Service: 2 day delivery10/13/2005 CA DHL is a new company from Germany trying to conquer the North American courier business. They settled in the U.S. (largest market over Canada and Mexico). I found out too late that they don't even have trucks in Canada. They sub-contract the last leg of the delivery to independents. How would you li... Read full review > Still waiting...Product/Service: Delivery - DHL is the worst...10/3/2005 Mitchellville MD I'm not one to complain a lot, but my experience with DHL has been awful. I ordered some bedding from Overstock.com. Everyone I know uses overstock and loves the website. So I place my order and opt to have 2nd day delivery. Okay I placed the order on 9/26/05 meaning I will have my order by 9/28... Read full review > DHL Destroyed Artwork That I ShippedProduct/Service: Package Delivery9/22/2005 new york NY I securely wrapped a large painting to be shipped with DHL for inclusion in an art exhibit. The painting was being shipped to a different city but within the same state. The package was marked ARTWORK EXTREMELY FRAGILE and the painting was surrounded by layers of plastic and bubblewrap within i... Read full review > DHL is a poor choiceProduct/Service: DHL is NOT worth the price8/12/2005 San Antonio TX We have used express carriers to ship documents and products all over the world for years. We’ve used FedEx, UPS, the US Mail Express Mail (EMS), and DHL. We have by far had the most problems with DHL. Countless billing errors (over billing, double billing, and general poor billing practices)... Read full review > Service Failure? Or Not?Product/Service: Overnite Delivery8/4/2005 Toledo OH On Friday, June 3 2005, I sent a package for Monday delivery from Toledo OH to my mother who was visiting in California. On Sunday, June 5, there was a death in the family and my mother had to return to Ohio immediately. I contacted DHL, whose representative was very nice and asked to have the... Read full review > Delivery attempt not madeProduct/Service: Package delivery7/29/2005 Homewood IL I was supposed to have a package delivered by DHL on 07-29-2005 by 3:00 P.M. I stayed home waiting for the package, and when 3:00 came, and DHL was a no show, I checked the DHL Web site. It was discovered that the driver said that he attempted to make a delivery at 2:50 P.M. Of course he is not tell... Read full review > IncompeteceProduct/Service:7/12/2005 Miramar FL Our company has an account with DHL since 1993. We were trying to use the DHL website for an intenational shipmentand it was not possible. I have called to DHL customer service on July 7th, 2005 and I was transfer to technical Department I was told that we have problem with billing Department, I wa... Read full review > DHL damaged my goods!Product/Service: DHL Express7/4/2005 Mississauga, Ontario, Canada I got delivery of my i-mate Jam PDA/Phone on June 24th after a Memory upgrade by a retailer in Edmonton. The screen of the phone was in pieces and it's housing was warped. It seems as if someone stepped on it or placed something heavy on it. I called DHL claims dept twice and left a voicemail. Someo... Read full review > failure to deliver package after payment receivedProduct/Service: parcel from overseas5/19/2005 Toronto AL I received a notice at home that a package from abroad could not be delivered until duty and taxes was paid. I sent required amount and cheque was cashed. Nothing has been delivered and they will not respond to either phone calls or a letter. They are a disgraceful company and should lose right to h... Read full review > dhl canada patheticProduct/Service: time sensitive docs5/9/2005 I sent a package to montreal with time sensitive documents and they lost it.for a week and they have been making excuses.they dont even contact you back..liars..never ever use DHL.... Read full review > DHL "THe Dark side" Third problem with them.Product/Service: Small gift E-Bay Purchase5/6/2005 I recently bought a small electronic gift on E-Bay from a reputable Hong Kong dealer. The bid came in at 35 Euros. They shipped it to Portugal with DHL for 55 Euros Door to door. It arrived in Lisbon 27/4/05 and 5 days later I received a call telling me it would cost 60 Euros to pick up for taxes! I... Read full review > DHL lost my package with sensitive informationProduct/Service: Delivery Service4/13/2005 CA DHL has lost my package containing extremely sensitive information like passport number, social security number, address, account number, driver's license. Someone signed for the delivery but it never got to the person I sent it to. Whoever it was that received my package can now potentially steal... Read full review > DHL stole my wedding ring..Product/Service:4/9/2005 sacramento CA ok this is what happened i purchased a ring at Overstock.com i picked it out made it for next day i thought i would be shipped via UPS as ive never had any problems with them in the past. But the DHL drivers in my area are the worst. SO it ended up being shipped via DHL. the next day shipment is del... Read full review > My difficulties in having the product delivered to me and the rudeness of customer service (at the Newton location by a representProduct/Service:3/31/2005 Newton MA I was having a device shipped to me from a shipper in Ohio using DHL Express, something whihc I did not know. On the third delivery, I was contacted by The delivery station which told me that they had attempted delivery to no avail. From the minute I answered the phone the representative was unruly ... Read full review > trackingProduct/Service: tracking3/30/2005 NH I ordered an item from a company I use all the time this was the first time they shipped via DHL...well it took about 1 days longer but that wasnt what bugged me what did was that 3 days after I had the item in my hot lil hand DHL still had it listed as enrt.... Read full review > 4 out of 4 times they've messed up my deliveryProduct/Service:3/19/2005 CA These guy's should not be allowed to operate. four times in the past year and a half they have screwed up. Twice the dropped my medication off at a wrong house, once they dropped my wife's incomming delivery off up the street. Yesterday was a Beut! I tracked my package and saw it was delivered to s... Read full review > DHL CANADA-BIG CHEAT- Lost parcel- unprofessionalism at its bestProduct/Service: Horrible company -Lost parcel3/8/2005 DHL CANADA- DHL CHINA DHL AWB # 2753706616. ( Not deliverd in last almost 5 months) ---------- PACKAGE LOST BY DHL AND DHL MAKING EXCUSES TO ESCAPE (EVEN NOT READY TO PAY THE CLAIM OR REPLACEMENT OF ELECTRONIC PARTS) Oct 30th, 2004, 17:30pm, I sent an urgent package to Canada through DHL in their shenzhen compa... Read full review > DHL Horrible service!Product/Service: Home delivery3/5/2005 San Diego CA Ordered Windows XP from Globe2000, a vendor on www.pricegrabber.com 02-25-05. I paid EXTRA for priority shipping. No delivery by 03-02-05. E-Mail seller asking where's my software. Seller say will send tomorrow. I say get it here friday or send money my back , I paid by Visa. He says will send 2nd d... Read full review > DON'T TRUST DHLProduct/Service: DELIVERY2/21/2005 philadelphia PA Recently my school documents were shiped from my original country. As you know DHL promise international delivery of 2-5 days. My package has been sent 7 days ago and since 5 days ago my package which include all my important educational documents have been locked up in JFK. When I call DHL they s... Read full review > DHL & LD FD delivery lossProduct/Service: Non-delivery of package1/7/2005 Norwalk CA I had orderd an accessory part for my PDA from Dell. Everything was going really good until they used the DHL shipper. As soon as I received my tracking number from Dell, I looked it up on the DHL website for tracking status. On 1-2-05 the package was in transit and on 1-5-05 it was supposedly left ... Read full review > Another billing problemProduct/Service:1/2/2005 I noticed that another reader had a similar problem with online bill paying having the funds removed from his account, yet receiving past due notices. The same thing happened to me. I have paid bills online for years, on two different banks, and never had this happen. 1) June 2004 - paid my DHL ... Read full review > DHL - Incompetance at it's finestProduct/Service: DHL Domestic12/31/2004 DHL This carrier stinks. It stinks so much my package is stuck at the origin for 5 days without any progress. I called DHL and they were quick to apologize. They apparently "mishandled" my package and is going to take longer to deliver. They refused to tell me where my package is and I suspect ... Read full review > Delivery men do not know how to treat customersProduct/Service: Financial documents12/29/2004 Mount Laurel NJ I believe that the delivery guys represent their company. Twice only thank God I've had DHL delivery me financial documents from companies. The man that works for them is so horrible, he has a very angry attitude, no smile, no courtesey. I only saw him once, he delivered my checks to me, but it was ... Read full review > "Suck"...doesn't even come close.Product/Service: 2 day delivery12/27/2004 Ogdensburg NY Had a package shipped from California on 12/17 with DHL's "2 day" delivery. Writing this review on 12/27 after finding out DHL has no idea where my package is. Keep telling me (like others I'm finding out) that I should be getting "tomarrow". "Tomarrow" has been happening for the last 7 days! The... Read full review > Worst shipper everProduct/Service: 2-day shipping12/20/2004 Atlanta GA I am now waiting on a package that was supposed to have been (2-day guaranteed) delivered on 12/16. It is now 12/20 evening and DHL cannot tell me where my package is. Their online tracking system shows no updates since 12/17. I called them at least 2x a day since 12/16 trying to get a truthful stat... Read full review > Leaving Digital camera - package in the rain.Product/Service: DHL Leaving Digital camera - package in the rain.12/17/2004 TX Deliver package in the rain and leave it on door step – without knocking, ringing the bell or even putting it between the screen door and wood door to protect it from getting wet. Also think about leaving it in clear site from the street for thieves. Luckily I saw it before leaving this morning an... Read full review > Poor serviceProduct/Service: Next day air11/19/2004 MI Mr. John H. Fellows CEO, DHL Americas Dear Mr. Fellows, Our company, Superior Extrusion Inc. (SEI), recently had the misfortune of using your delivery service. We had ordered several items from a vendor in California (J.P. Specialties Inc.). The items were to be shipped overnight to... Read full review > Lost Same package TWICEProduct/Service: Delivery11/18/2004 Norcross GA DHL lost my package TWICE. It never left their office for delivery. They have admitted over the phone at the local office that they have a theft problem within their company!!!!! see email below. Dear DHL, I am not the shipper. The shipper was Dell. I have contacted them to do a claim form. Th... Read full review > shipment delivered to the wrong houseProduct/Service:11/6/2004 GA I was supposed to get a shipment on Nov. 5. According to the website it was delivered at 2 p.m.. One problem: They deliverd it to the wrong house. Called the cust. service #, they told me to check with my neighbors, so I did. Big surprise nobody has it. The driver apparently left the country ... Read full review > DHL Service????Product/Service:10/22/2004 Easton This is a copy of the letter I tried to send to DHL. But there contact form only allowed 250 characters, so I had to send it in 4 emails. How thoughtful of them. "Well UPS and Fedex have nothing to worry about. A package arrived today, however it was addressed to another company about 2 mil... Read full review > DHL misplaced shipment in truck for 3 daysProduct/Service: Shipping9/30/2004 San Jose CA DHL misplaced shipment behind other "supply boxes" in truck for three days. After several phone calls they did locate package and ship it. ... Read full review > BILLING PROBLEMSProduct/Service: PACKAGE DELIVERY9/10/2004 Atlanta GA After being attracted to DHL for their competitive pricing, I have had nothing but nightmarish billing problems. The first thing that started to happen is that on almost every shipment I was being charged a PKU (pickup) charge. I have never had a package picked up; I ALWAYS take them to a drop facil... Read full review > screwed by DHLProduct/Service: shipping problems8/12/2004 Be warned, never ship anything of value through DHL. I sent a package from canada to my wife in chile with her contact lenses and a few personal items. After a week of her not getting it i find that dhl screwed up and never used an international form. They send it out again and fill out an internati... Read full review > biggest shipping c.m.p.y in the world very bad pay in southern oregonProduct/Service: employment2/24/2004 medford OR My Name IsDaniel Stallsworth Im writting this to let DHL and the public how were treated in southern oregon. im disabled with amc you can look up on web MD. and got a job from airbornxspress wich turned over to dhl. i have been there all most a year one to two days a week on the weeke... Read full review > Consumer's NightmareProduct/Service: International document delivery2/16/2004 The DHL was at least $16 more than Fed-ex for my international destination from los angeles. The website and the DHL international REP promised the delivery in 3 days. Whereas Fed-ex suggested 4/5 days. So I chose DHL since time was very very critical to me. After dropping off the document at 2.00 ... Read full review > Non Delivery followed by liesProduct/Service: International Express Delivery12/17/2003 06Dec03 My small documentleft Abu Dhabi 10Dec03 It arrived Bishkek via Dubai, Bahrain, Brussels, Frankfur and Almaty 12Dec03 DHL OSH posted a false report saying they tried to deliver 15Dec03 DHL had still failed to phone the contact number which was given 15Dec03 DHL responded to a phone call ... Read full review > Thanks to DHL COMPLAINTS.COMProduct/Service: ADVOCACY GROUP12/5/2003 Ceritos CA After a long battle with DHL worldwide express I gave my story for publication to DHLCOMPLAINTS.COM They published it on their website and went to work for me by emailing various managers throughout DHL. Last week through the pressure and hard dedicate dwork of DHLCOMPLAINTS.COM I recieved a full... Read full review > DHL LOST MY PACKAGEProduct/Service: DELIVER10/28/2003 FREDERICK MD My name is Carolina Garcia I sent a package to Mexico from Washington D.C on October 1st 2003. The package arrived safe to Mexico city but then some customs problems delay the delivery. As this problems were getting bigger I asked the DHL person in Mexico to return the package to USA (October... Read full review > VANCOUVER OFFICE IN SHAMSProduct/Service:1/27/2002 VANCOUVER I have never had such unprofessional service from any company as I did with DHL's Vancouver office. The manager Ron Cox respnded to my complaint with 10% off the delivery charge. All this after they lost my paperwork for customs to which they admitted to and resulted in my next day air service from ... Read full review > Shipment not deliveredProduct/Service:1/15/2001 Delhi INdia My ABN is 1362569412 (which dhl people in delhi are them selves not sure of)It was supposed to get lifted from Delhi some 10 days back. But when I called Delhi office yesterday I came to know that my shipment is still lying there. This delay has really affected my business.Now to top it all I stil... Read full review > DHL Delivery ServiceProduct/Service:11/12/2001 Bangkok For the past 3-4 months we rely on using DHL to deliver our product to our worldwide customers especially in USA. Unfortunately, your service has not performed well and we are very disappointed and we couldn’t believe that we are using the service that name themselves as a one of the best Inte... Read full review > Good Service from Mr. Noraphat K.Product/Service:11/10/2001 Thailand Danfoss (Thailand) would like to thank you for a good reliable services from Khun Noraphat K. who is taking care our account in Thailand. He is the one of the brightest young men whom we have ever know. He is serving as a salesman who is quick, reliable and intelligent. His efficient service to ... Read full review > Copyright 2000-2010 My3cents, LLC |