Delta Airlines Consumer Reviews & Complaints -Thank you Delta AirlinesProduct/Service: Flight to St Marten May 9th9/7/2010 When my husband & I flew to St Marten in May to celebrate our 25th wedding anniversary my luggage did not arrive with me. Due to errors at the Tampa, FL airport by the check-in clerk & the "I don't care attitude of the missing luggage department at the St Marten airport it took over 48 hours for my ... Read full review > No problemsProduct/Service:9/4/2010 MN I refuse to give them a compliment so this is more for informational purposes. I recently (Aug 26th) flew on Delta from Bangkok back to the midwest. I had to take 3 flights to get to my destination and the 2 that mattered, Bangkok to Tokyo then Tokyo to Minneapolis, were both full. I had an ais... Read full review > We were told that we could not take candy in our carry on luggage. Is this true?????Product/Service: Delta8/29/2010 Bogalusa LA I was told that you cannot take candy in your carry on luggage with Delta. Is this true?... Read full review > Delta Airline Buddy Passes - Don't Waste Your Time and MoneyProduct/Service: Buddy Passes8/28/2010 Wow!!! It is 2010 and I see that customer service skills at Delta has not improved. I recently traveled with my family or need I say attempted to travel on buddy passes. Service to those traveling on these passes are beyond poor. It was our first and certainly our last experience. We experienced iss... Read full review > Flight 6558 cancelled over snowstorm in New York - Delta still liableProduct/Service:8/22/2010 I had confirmed reservations for an international flight on Delta to Toronto via New York JFK on 10th February 2010. At 9.00 P.M. on February 9th 2010, I received an automated telephone call from Delta that my flight next morning was cancelled. I immediately checked Delta’s website which confir... Read full review > Double cancellationProduct/Service: Airline fiasco8/14/2010 My wife was scheduled a flight out of Tampa to JFK that was canceled after she had boarded due to Mechanical Failures. She was rescheduled for the 4:30 flight, given a meal voucher, and asked to wait for the flight to board. At 4PM, they then canceled the second flight. At this point, her connectio... Read full review > Flying Delta into Memphis?Product/Service: Delta Memphis ticket counter8/10/2010 TN Not having flown for a while, I made the mistake of using a self-service kiosk that was not close to the check-in counter. Though I had time to spare at the outset, a SERIES of Delta Memphis check-in representatives declined to help, told me that resolving the problem would take a long time, sent m... Read full review > Delta and loss of baggageProduct/Service: baggage8/8/2010 Delta lost/delayed my luggage as well as my fiance's luggage within a week of each other. We flew international Paris to Atlanta and are coming to a new country with nothing other than the clothes on our backs. Additionally, they made me check my carry on bag stating it was a small plane with no spa... Read full review > Theft on Delta AND STILL NO ACTIONProduct/Service: Customer Service8/7/2010 San Fransisco CA Well, it's been a week since a Delta (ServiceAir) employee stole person electronic equipment from me and absolutely NO proactive follow up by Delta. Yes I filed a police report at the San Fransisco airport. The police have called back 3 time with updates to their investigation and interviews with ... Read full review > Stranded in ColombiaProduct/Service: Airflight8/3/2010 I purchased a round trip ticket from Delta Airlines to Medellin, Colombia. When I purchased my ticket, I told Delta that I had an infant that was traveling with me. I was told that I had to pay a $100 fee to carry my child in my arms. Delta Airlines doesn't travel to Colombia and uses the partner c... Read full review > Delta added unnecessary added stress during time of griefProduct/Service:7/20/2010 We arrived at our home airport (GEG) to travel to my mother-in-law's funeral (BUF) on 7/14/2010 to find there was a huge line of people that were being re-ticketed due to severe weather in MSP. We totally understand that Delta has no control over the weather so we pleasantly allowed the attendant to... Read full review > Delta Baggage WoesProduct/Service:7/12/2010 My daughter recently flew from Argentina to Miami with a stop in Atlanta. The arrival was delayed for 1 1/2 hours. She missed her connection which caused her to miss a scheduled meeting in Miami at which point she decided to stay in Atlanta where she was to eventually travel. Her bags went to Mia... Read full review > Flight 2462 July 1, 2010 Worst FLight Of My LifeProduct/Service: LAX to JFK Flight7/2/2010 I hadn't flown Delta in many years. I got to LAX 3 hours early and the line for security took 2 hours to get through. I don't think this is solely a TSA issue. Once to the gate the flight was oversold. The boarding process was frustrating to say the least. The same gym bag I carried on to LAX I wa... Read full review > Delta is a fairweather friendProduct/Service: flight with 1 layover, cancelled6/28/2010 Delta is great about getting good deals and booking connecting, sometimes complicated flights, but beware the day your flight is cancelled or delayed. Delta staff is unhelpful and full of attitude. I am a young traveler and, yes, a little naive, but I'm certainly not stupid and don't apprecia... Read full review > 1st free checked bag/unfair to frequent fliers award tixProduct/Service:6/25/2010 I am traveleing w/my wife and 2 grandchildren the end of July. Naturally, I wanted to try to procure the most practical way to fly for the 4 of us. Delta gold card members can, effective 6/1/10, travel w/the 1st checked bag free for up to 9 people on the same reservation. However, I also had e... Read full review > Customer Service etc...Product/Service: Lost Bags, No Boarding Passes6/25/2010 Atlanta GA I paid $2400.00 for a round trip ticket to Africa...plane delayed in Atlanta finally boarded....got to Madrid Spain what was suppose to be a 3 hour layover ended up being over 24 hours, reason: DELTA DIDN'T ISSUE ME BOARDING PASSES! So I camp out and wait on Delta counter to open (they only work 8am... Read full review > Unresponsive/ Useless Customer Service on Baggage ClaimProduct/Service:6/23/2010 Back in October 2009 I returned from a trip with my husband to find my baggage damaged beyond repair. I immediately took it to the customer service area and filed a damaged report with the agent. Since then here is a recap of the 8 months of run around I have got from Delta Airlines....always prom... Read full review > Rookie Mistake Ruins the ENTIRE DayProduct/Service:6/22/2010 While on our way down to St. Thomas, USVI, our flight from O'Hare to ATL was delayed due to a flat tire (May 11th). The gate agent told us since there were 15 of us on the flight heading for St. Thomas, Delta would hold the plane for us in ATL. That turned out to be a flat out lie!! As a result o... Read full review > Worst airlineProduct/Service: airline6/19/2010 DO NOT FLY DELTA! It looks as if THEY DEFRAUD PASSENGERS! What I think they do: when they have flights that are not full, they delay them or cancel them, LYING about the reason, and they thy put passengers on smaller planes, to save money, or on the next flight which is CONVENIENT FOR THEM!. They tu... Read full review > Delta Airlines. Worst airline everProduct/Service:6/15/2010 LA I arrived 3 hours early for my flight and due to absolute chaos and disorganization, Delta Air could not get me on my flight. There was no good reason for this major breakdown. Delta did not keep their customers informed and were in no way helpful. They refused to compensate in any way, other tha... Read full review > Luggage was DemolishedProduct/Service: My friends luggage was completely demolished!!6/13/2010 Atlanta GA We took a trip to Cancun. We flew from Louisville to Cincy then to Cancun no problem.. on the flights back we flew Cancun to Atlanta and Atlanta to Louisville. At Atlanta (there were six of us on this trip-3 couples) everyone checked their bags at customs no problem. One of the girls that I was... Read full review > Award Ticket ReservationProduct/Service:6/12/2010 It is very easy to reserve an international award ticket on MWA.com. After the merger with Delta, the required mile is double and not so easy to reserve a ticket. Merger is not good for consumers at all. Delta needs to make lots of improvement to gain their customers' faith. NWA award is far better ... Read full review > Delta Cares ???Product/Service:6/8/2010 Atlanta GA Because my Mother did not have the courtesy to inform me of her death two weeks in advance I was forced to pay almost $2,500.00 for my wife and myself to fly to Detroit, Michigan on short notice. When I spoke to a supervisor for help I was told there were no bereavement fares set aside for the only... Read full review > Canceled my flight on way to airport no noticeProduct/Service: airline flight6/1/2010 On a trip to New York City, my families flight was delayed then canceled and I was called and hung up on, then when I tried to return to the customer service number the lines were to full. When I got to the airport, I stood in line for 2 HOURS and when I got to the clerk, she just said sorry your f... Read full review > Confiscated airmilesProduct/Service:5/27/2010 On April 25 I made a purchase at the airline's shopping portal, through ProFlowers in an effort to prevent my mileage from expiring. I have determined that Delta has no record of my purchase and they have confiscated my 30,000+ air miles. It is useless to try to talk to a real person at Delta. Th... Read full review > Outraged at prices and treatment of our militaryProduct/Service: changing flight from one day to next5/21/2010 My complaint is that we tried to change a flight that is booked on June 1st 2010 at 10.00am to may 31st at 10.00 am both flights where back to Syracuse New York back' to Fort Drum there was a mistake made at time of booking on the part of Johnathan the passenger by one day ..he bought a round trip t... Read full review > Reduced Bereavement Fare Rip-offProduct/Service: Ticket Pricing5/14/2010 Customer Care Rep - Michelle Kidman My Mom's sister suddenly passed and we needed to fly last minute from Charlotte to Albuquerque. On line - round trip tickets were about $400 each. We were told that some airlines offer Bereavement flights. So we called Delta. They needed information about the deceased and the name and informatio... Read full review > Delta Airlines is the worst airlineProduct/Service: Check-in5/4/2010 My recent experience with Delta Airlines convinced me that it is the worst airline out there where customers are just an annoyance to normal operation procedures. My family vacation was ruined right from the start by Delta on April 3rd, 2010. The whole experience in my view can be summarized in o... Read full review > Bad In-Flight ExperienceProduct/Service:5/2/2010 We were flying from Los Angeles to New York (JFK) on Delta flight # 2962 on May 1st. There was no blanket on my husband's seat and it was rather cold near the window. We asked flight attendants twice about it and they told us that they will look if they have an extra blanket (extra?! Shouldn't blank... Read full review > I miss NWAProduct/Service:5/1/2010 Now that Delta has taken over my beloved MWA ( Northwest Airlines) it has been a nightmare. My wife and I Hunt, we hunt a lot. Never had a problem with NWA, ever. In fact we would plan our hunts around there flights, simply because they never screwed up. They always seemed to understand we were chec... Read full review > My Delta NightmareProduct/Service: Delta's incompetence4/24/2010 Our Delta Nightmare On March 24th, 2010 my wife, and son, were traveling from Orlando, Florida to Moscow, Russia on Delta airlines. They had connecting flights in Atlanta and New York city (JFK). Below is a chronological list of what transpired that day that culminated in an aborted trip, a berat... Read full review > MIleage awards RedemptionProduct/Service: Southern Service with Northern Manners!!4/20/2010 Atlanta GA I have over 300,000 miles with Delta. I have a companion awards coupon expiring 12/31/2010. I attempted to book a flight over the Xmas holidays from the South to Los Angeles. I cannot book the flt. The live reservations agent could not help. I called them 5 times, was disconnected, was told call vol... Read full review > Great Job!Product/Service: Lost hanging bag returned!4/19/2010 Boston MA Last Saturday, April 17th, I flew from Florida to Boston. I hung my hanging clothes in the 1st class closet and then took my seat in the middle of the plane. At the end of the flight, I was so excited to get home, I grabbed my carry-on from the above head storage area and headed to the baggage claim... Read full review > Delta-- Got sick on the flight, crew refused to helpProduct/Service: Flight from NYC to Florida4/14/2010 I recently flew on a Delta flight from NYC to Florida. I flew on an evening flight with my two young children in tow. I felt absolutely 100% fine in the hours leading up to the flight and never in 25 years of flying have I had an issues with motion sickness or anything along those lines, but while o... Read full review > Delta Seat AssignmentsProduct/Service: Flights4/13/2010 We've been traveling with different airlines for years, and we've never experienced more seat changes than we have with Delta. We book way in advance, yet they move our seats several times... part of the reason we book early is to get seated near the front. Our latest trip, they've bounced us from... Read full review > Delta is not your friendProduct/Service: Flight4/10/2010 I painstakingly selected the flights I needed, taking into account time restraints. My return flight was carefully selected so I could go back to work within about 5 hours of my return. About six hours before the flight, they delayed it for an hour, letting me know with a robo-call. About an hour... Read full review > DELTA= Don't Ever Leave The AirportProduct/Service: on time flights4/4/2010 Delta is saving money by leasing sardine planes. They cancelled our flight, and gave us a room and $7. The plan, e the next day, turned around because of mechanical problems. Over 100 people missed over a day of work, and they didn't give a darn. Delta truly stands for Don't Ever Leave The Airpo... Read full review > Tripled charged my credit cardProduct/Service: upgraded tickets3/30/2010 On 3/12/10, our family of four flew from Minneapolis to San Diego CA. Three of us flew out that night and the fourth met us in San Diego to fly back with us on 3/21/10. The flight was so very cramped and uncomfortable that I decided to upgrade the seats on the way back if it wasn't too expensive a... Read full review > Flight Attentdant harassmentProduct/Service:3/27/2010 Atlanta GA Our trip from las to hsv via hsv was a disaster due to harassment by the male flight attendant. I touched his arm in a friendly manner when boarding the plane. He commented on how he could have me arrested for assault. I was shocked but continued on to my seat. I was coming down with a cold and a... Read full review > Animals get better treatmentProduct/Service:3/25/2010 On 3/13/10, during the recent windstorms, my family and I flew from Nassau to LaGuardia, NY and were to connect to Detroit on Delta airlines. The plane was delayed before take-off for 20 minutes to take on extra fuel the pilot indicated. Little did the unwary passengers know the airport was c... Read full review > Excuses, Excuses, Excuses then cancellationProduct/Service: Flight Reservation3/22/2010 I purchased a flight reservation for my sister. She had a layover in Atlanta yesterday. Awaiting flight 5037 departing at 6:50 pm on Sunday 21 March 2010. The flight was delayed several times....no pilot, not pilot, no pilot....okay he's here now....we'll be boarding shortly. ....wait....wait....wai... Read full review > I will Never Fly With Delta Again!Product/Service: Horrible Service3/17/2010 I recently flew with Delta from San Francisco to Memphis, Memphis to New Orleans and from the beginning, I was very skeptical about traveling with them because I had read the reviews online that were mostly negative. Since I saw that many people had never received their luggage back, I decided to ju... Read full review > Terrible!Product/Service:3/16/2010 I have had terrible experience with Delta! My flight was canceled due weather conditions one day (3/13/10), which I only learned after I drove one hour to the airport. Then, the next day (3/14/10), my flight was canceled and the alternative flight (#9879) I was supposed to was delayed several hours ... Read full review > Seat Assignment WoesProduct/Service: Detroit to Jacksonville3/12/2010 Delta is unable to assure me that we will be sitting with our children on our flight. Despite booking our flights 6 months ago and repeatedly trying to obtain seat assignments both by phone and online, Delta has stated repeatedly that they do not guarantee that we will be seated beside our children... Read full review > They Lie!Product/Service:3/11/2010 We were on a flight from San Diego to New York JFK on Feb 25th 2010. We couldn't land at JFK due to weather and were diverted to Boston. Once we were on the ground they cancelled our new flight from Boston to JFK and the AGENTS at the gate told us there was an Amtrak train at 11am and that if we p... Read full review > Is Delta Airlines EVER on time??Product/Service: Schedule3/9/2010 Atlanta GA With Deltas horrible on time rate its a wonder that anyone still flies with them. US Air is their competitor here in the tri-cities airport in BlounTVille Tn. Almost DAILY I speak with people that have switched and are so glad they did. I'm actually shocked that Delta is still in business. HORRIBLE ... Read full review > PricesProduct/Service:3/8/2010 Flying from Tulsa to Houston through Memphis with a 2-3 month advance reservation should not cost $900 and the fact that I have to use 90,000 air miles to do so is ridiculous. If I fly American, the same trip would cost me 25,000 air miles. Continental has a direct flight for $250.... Read full review > Delta Airlines- Abysmal Customer ServiceProduct/Service:3/3/2010 Delta Airlines issued my wife a $200 credit voucher because they did not allow her to board a flight to South America for which she was a confirmed passenger with an assigned seat. She did not get her luggage for the 19 days she was on vacation although it was in the custody of Delta. They also allo... Read full review > Grumpy Flight Attendant on DisplayProduct/Service:3/2/2010 I took a flight on March 2 (Flight 3746 from Columbus to Detroit) and encountered one of the grumpiest flight attendants ever. Although I didn't have any direct interactions with her, I watched her talk to other customers and was surprised how abruptly she spoke to each one of them. She was curt, un... Read full review > Skyteam Mileage Credit ProblemsProduct/Service:3/2/2010 Beware ... you may not receive mileage credit owed you on partner airlines!!! I fly almost exclusively with Delta (formerly dealt with NWA) and have ran into a serious problem. Last year I flew to Paris for work, a 8K round trip flight and was denied all mileage because I chose to ticket with Ai... Read full review > Delta Is Dishonest & Does Not Care About Its CustomersProduct/Service: Late Flight, Missed Connections & Poor Service3/1/2010 On Saturday February 27th- my partner and I were scheduled for an overnight flight on Delta Airlines #DL1768 from Kona, Hawaii to LAX leaving 9:30P Saturday, February 27th with arrival 5AM Sunday, February 28th. Our final destination was Minneapolis, Minnesota- with a 6:40AM connecting flight at LA... Read full review > My Tropical Vacation RUINED By Delta Vacations & AirlinesProduct/Service: International Travel2/26/2010 Moline IL To Whom it May Concern: We had a trip for two scheduled from February 12-February 19th at Sandals in Montego Bay, Jamaica. Due to weather issues our original flight (which was booked in November or December) was canceled. The Delta airlines rerouted our flight to Minneapolis. All of the details a... Read full review > Delta has poor customer service do not flyProduct/Service: cancelled flight/ lost luggage2/20/2010 February 12th 2010 I arrived for my flight an hour early and Delta counter was overwhelmed with customers due to canceled flights going into Atlanta from the snow storm. They cancelled my flight and customer service number was busy and not taking calls due to weather so I had to buy a one way from a... Read full review > Delayed BaggageProduct/Service:2/16/2010 After reading many of the reviews, this one pales in comparison but I felt compelled to write it due to the continued lack of customer care/service that has been provided by this airline and to show that no matter what the situation is, this airline has not been successful with the handling of bagga... Read full review > Delta Air Lines - They ruined my marriage proposalProduct/Service: Lost Baggage2/2/2010 I entrusted Delta Air Lines for the trip of a lifetime. I was to fly from Atlanta to Argentina and then board a ship to Antarctica, my 7th and final continent. Upon returning from this 16-day expedition, my plan was to propose to the woman of my dreams in the airport. At the last minute, Delta re... Read full review > Luggage gymnasticsProduct/Service: Lost luggage2/2/2010 This is not to complain about the less than sincere service in flight (though one stewardess was genuinely excellent), or the terrible organisation at Louisville departures counters (1 girl working flat out to service 6 counters, result 15 min check in), or the late take offs with no explanation, ot... Read full review > Delta does not care about MilitaryProduct/Service: Air Transport1/30/2010 Norfolk VA Delta nickel and dimes you to death. I was on military travel and I had to change the date of travel which caused me to have a over $200 change fee due to it not being booked through SATO. Then they charge me a baggage fee because I did not have my orders with me and then they said my bag was overwe... Read full review > Why are you putting your nasty plastic gloves on my medicineProduct/Service: airline flight1/26/2010 knoxville TN I have no problem will having my bags check, sniffed, what ever, but after handling someones underwear and dirty clothes, do not dump my medications in your hand to check them out. I had to throw my medicines away and buy some more, and telling people in line what medicines I have, just tell everyon... Read full review > Don't fly Delta Airlines!Product/Service: Airlines1/26/2010 We had a direct flight from Las Vegas to Anchorage Alaska stopping in Salt Lake City just to pick up passengers and continue on, no plane change. Delta was one hour late out of Las Vegas with no weather issues. They chose to put the passengers waiting in Salt Lake City on another plane... Read full review > Delta's Low Price GuranteeProduct/Service: Low Price Guarentee1/16/2010 All the US based airlines are the same. One day you might have better luck than the other. Now talking of policy, Delta has a low price guarantee which makes the "used car salesman" look like a saint. They will only match it or refund the money if the price difference is more than the rebooking fe... Read full review > Delta KLM Air France Northwest = 4 Times Bad ServiceProduct/Service: Nonexistent Customer Service1/14/2010 Last update, february 17th 2010, at last got the first check (2 months later)... sent to the wrong address of course...:) My girlfriend has not been reimbursed to this day.... definitely a great service, thumbs up!! by the way the 50 euro voucher is only redeemable by phone... probably with a host ... Read full review > Nightmare flight with Delta ..... Xmas 2009Product/Service: Airline seating1/11/2010 January 6th 2010 Richard H. Anderson Chief Executive Officer Delta Air Lines, Inc. P. O. Box 20706 Atlanta, Georgia 30320-6001 Re: December 23rd 2009 flight #1297 JFK, New York to Atlanta Dear Mr. Anderson, I hope you had an enjoyable holiday and all the best to you for 2010. Un... Read full review > Barbra at XNAProduct/Service:1/10/2010 Bentonville AR While waiting for my flight 5552 at XNA, Northwest Arkansas Regional Airport, I over heard a Delta representative making a comment about my pets traveling on the plane while she was on the phone. In order to resolve the situation I went up and asked if there was a problem with my reservation with my... Read full review > Customer Service non-existantProduct/Service:1/2/2010 During the second week of November, my family and I flew DELTA on a non-stop flight from Hartford CT to Orlando FA. This was a nightmare trip from the start. Our flight was orignally scheduled to leave at 3 pm. We got the airport at 1:45 pm to check in, The agent behind the desk check our bags and t... Read full review > I tried and tried to be niceProduct/Service: customer service12/30/2009 All I wanted from their customer service was acceptance that the airline was sorry and responsible for my missed connection. By the end of the first phone call Mr. McDonald (Customer Service Rep) said he would send me an email detailing my vouchers. However, by the next day I still had not receive... Read full review > "Although we are all Delta I can't help you with a Northwest ticket"Product/Service: Merger Hell12/30/2009 I am 5 year Platinum flier who was forced into the Delta merger of hell. At the beginning of the year I was a little excited of the merger which meant more straight flights until the flying actually began... I have allot of experiences so I will speak on my very last experience. I was traveling D... Read full review > Delta does not help military personnelProduct/Service:12/28/2009 I had a horrible experience with Delta customer service. I was PCSing with the military and trying to get my flight time moved up on an available flight the same day so that I would have more time to in-process. My last flight with Delta had been delayed which impacted my ability to report for dut... Read full review > WTF!Product/Service: Customer Service12/20/2009 Too many words with too little time for details about my experience with Delta Airlines during the MidAtlantic snow. This was my second use of Delta and my second bad experience. A relaxing vacation in Curacao ended in stress because of a total mismanagement of passengers. Neither sunshine nor snow ... Read full review > My Negstive experience with DeltaProduct/Service:12/17/2009 I flew on Delta airways in early December for the first time. My preferred airline is British Airways and If I had booked this flight it would have also been on British Airways. Flight attendabts were polite but distant, and really not interested in being friendly or connecting with passengers.... Read full review > Not Acceptable Help by Courtesy WorkerProduct/Service: Handicapped Assisstance12/14/2009 Atlanta GA I required a bit of assistance through security and on to my departure gate as I am a disabled traveler. I required this agent to get me to the correct gate, and what happened was nothing like that! I was placed in a pushcart with a seat that left me to rely on someone else to move me from place... Read full review > Delta Airlines - Great Flying ExperienceProduct/Service: R/T flight Chicago to Atlanta12/12/2009 We are in the process of relocating from Chicago to Atlanta and recently took a flight to look for a home. My wife's company booked us on Delta and it was a very pleasant experience. The service at the airport was friendly and quick, and the flight attendants were very efficient with their service... Read full review > Faulty ticket informationProduct/Service: ticket time expiration12/10/2009 san Diego CA I purchased a r/t ticket from VIP Travel in San Diego in 10/2006. I had to cancel the flight for medical reasons. The travel agency told me there would be a 100. dollar penalty when I ready to re-schedule another flight. I asked if there was a time limit. They said, no problem, just call Delta Airli... Read full review > Missing FF milesProduct/Service:12/3/2009 I very rarely write a review about a company, I am so frustrated with Delta airlines customer service that I am doing this. I have asked customer service 4 times to credit my account with the appropriate FF miles 4 times I was told that the miles will be posted within 48 hours several weeks later n... Read full review > Example how your business is appreciatedProduct/Service: Changing airline tickets11/18/2009 I am posting my experience with Delta. I see that the world's largest airline doesn't really care about customer service. I have the unfortunate situation in which a competitor is not available for direct flights. I needed to make a change to my ticket to fly two days earlier than my original fli... Read full review > Delta, Bad!!Product/Service: Flight11/3/2009 This is a very long convo but I wanted to show the back and forth between myself and Delta Just bad service RE: Case Number 8257328 Thank you for your most recent communication expressing your continued dissatisfaction with my response. On behalf of Delta Air Lines, I apologize that I ha... Read full review > American Express False Advertising for SkymilesProduct/Service: Delta Skymiles10/29/2009 Delta and Amex advertise this headline: "Instant Account and 25,000 Miles" and Delta adds a big headline "for your holiday travel." Fine print contradicts the headline and turns out it would be IMPOSSIBLE to have gotten the 25,000 miles in time for this year's holiday. I might expect a come-on headl... Read full review > Unreasonable service chargesProduct/Service: Flight date change10/7/2009 We are taking a trip to New York to take care of some family business. On September 7th I bought 4 tickets for Friday the 16th of October, 2009. Due to other family members schedules, we realized we really needed to be in N. Y. a few days earlier. Two days later I called and changed our flights to W... Read full review > Seating ProblemProduct/Service: Crowded Business Class9/20/2009 I "splurged" for a special trip to Ireland and reserved a Business Class seat. On the last leg of my trip our scheduled jet was replaced by another in which the Business Class appeared to me to be as crowded as Economy. In other words, I had paid Business prices for what felt like an Economy seat. ... Read full review > First class fare, low class flightProduct/Service: First class flight purchase9/17/2009 I purchased a full first class fare for my family from Atlanta to Sacramento round trip at a cost of $5300 for 4 tickets. Atl to Sac was fine, coming back was unbelievable. Both trips on the same type of plane. No personal in flight entertainment, no choice of meals, were not stocked for breakfast e... Read full review > Worst ever experienceProduct/Service:9/9/2009 September 8, 2009. Flight to Europe from John F. Kennedy airport. At the check in we told that the gate had been closed for the flight despite of the fact that it was 65 minutes before departure time. According to the statement in the ticket a passenger must be checked in at least 45 minutes before ... Read full review > Horrible Customer ServiceProduct/Service: Airline Tickets9/8/2009 Upon reaching the Platinum level of Delta Airlines we were given 8 free upgrades certificates. Upon trying to use the upgrades we were told they could only be used on the Y level tickets. These tickets were essentially the same price as a first class ticket. Why bother with the certificates if y... Read full review > Cancelled flight due to missing staff/Awful customer serviceProduct/Service:9/6/2009 I'm writing due to a terrible experience I had with Delta flying from JFK to Buffalo. I had a 10pm flight on a Sunday night. The flight kept being delayed until about 12 or 12:15am, each time Delta announcing it due to a reason such as the incoming flight was waiting for traffic so that it could pul... Read full review > Robbed by DeltaProduct/Service:9/5/2009 Atlanta GA My husband recently inadvertently missed his flight - which we take full responsibility for, however when I called Delta to inform them of this and to "rebook" his flight, first they wanted to charge a phenomenal fee ($900.00)to rebook (when online it was only about $400 cheaper), and come to find o... Read full review > Avoid At All CostProduct/Service: Airline Flights9/2/2009 If you have another option choose another airline and pay more, because in the end you will be better off. Delta does absolutely nothing to help a customer if they have a problem with a flight/plane. The airline stranded my parents, bused them to another airport but managed to miss that flight too... Read full review > A moms nightmareProduct/Service: airline9/1/2009 I sent this following letter to Delta by mail and eamils. I was thinking they would at least allow me to have my 10.00 back I snet this lettter to Delat when I figured out that emails werent getting it done. All they would do is thank me and say hope I had a good trip. Even after this letter I neve... Read full review > Misinformation - again and againProduct/Service:9/1/2009 I booked a flight from SFO to Dublin, Ireland by way of Atlanta on Delta. I spoke with the reservations department myself as did the travel agent from Quinn Travel (San Francisco, CA). We were both told that I could bring my small cat as carry-on provided I obtain the proper health certificates. ... Read full review > Stolen BagsProduct/Service: Baggage8/30/2009 GA On a recent non-stop flight from Atlanta to Las Vegas my bags did not arrive at the Delta turnstile. I immediately reported the loss and was given the claim forms and assurances that they would be delivered to my hotel. They were not and after over 20 calls to customer service, average response t... Read full review > Cost Of First Class Ticket And Delta Selling My Coach TicketProduct/Service:8/30/2009 I was due to fly home from Hawaii on last leg of 10 day trip. Delta air 0062158584 from Ohau. I fell and broke my ankle on 07/23/09. Was attended by ems/hospital and taken back to the ship. Sailed to Ohau next day and went back to queens hospital that night. My ankle and leg was bandaged for tri... Read full review > Delta solvents on planes UPDATEProduct/Service: Inboard spraying8/28/2009 Atlanta GA For those of you who think spraying things onboard is normal,it is not. I fly a lot and this was not some routine spray. It was likely some sort of disinfectant to prevent infection. However, there are many, many people allergic to that stuff. Delta never informed anyone on any of the three flights ... Read full review > DELTA RIPS ME OFF AGAINProduct/Service:8/28/2009 I purchased a round trip Delta ticket at the Salt Lake City airport an hour before the flight to Great Falls Montana. 30 minutes later I decided to drive instead of paying Delta's outrageous price of $1,340 plus $40 fee for purchasing the ticket at the airport. Delta's long standing policy is ... Read full review > Lost luggage/cancelled flightsProduct/Service: ruined vacation8/27/2009 Flying Delta turned my dream vacation into a nightmare. It’s been 29 days since I’ve seen my luggage. Try taking a 12-day Mediterranean cruise with no luggage. It’s awkward, inconvenient, expensive and, without appropriate clothing, you can’t eat in the regular dining rooms. Delta af... Read full review > Discrimination against peanut allergiesProduct/Service:8/25/2009 Atlanta GA I was traveling with my daughter who has a fatal peanut allergy. We were told the airline would create a 3-row front and back peanut free buffer. We were in 1st class. When we got on the board the flight attendent told us she would not do that and people with disabilities should be denied boarding! ... Read full review > Delta's Skymiles Program Is A Total RipoffProduct/Service: SkyMiles Program8/19/2009 First of all, they advertise a "free" flight in the U.S. for 25,000 miles, but GOOD LUCK on finding anything, even though you are very flexible, plan WAY ahead, and want to use your miles during a slow travel period. Now I've belonged to their program for many, many years, and have seen all the ch... Read full review > Two Year Old Forced To Sit AloneProduct/Service:8/15/2009 When I went online to electronically check-in with Delta Airlines on August 14, 2009 for my return flight on Saturday, August 15,the system would not let me check in. I call Delta and was told the reason was that my flight schedule had been changed. My party was being rerouted. Instead of flying fro... Read full review > Delta-traveling with children & destination wedding hell!Product/Service:8/12/2009 I was due to fly to Aruba to get married. We sat on the tarmac for almost 2 hours, so I missed my connecting flight in Atlanta. Delta was unable to get me on a flight until the next day. they did not provide hotel or food accommodations. My luggage did not arrive in Aruba for 2 full days! Most of my... Read full review > Worst Airline In The IndustryProduct/Service: Flight8/12/2009 GA Hello readers, I am going to share an experience of mine that gives me headaches just thinking about it. In order to visit a friend in Tunisia, I had to book a flight that stops in Paris, whereupon I would get on a connecting flight to Tunis. Incidentally, Delta was the cheapest ticket that I could ... Read full review > Please I Need Your Help To Solve This Problem To Get My Money BackProduct/Service:8/12/2009 Name: Mr. Hamza Elsherbiny Email Address: hamzaelsherbiny@hotmail.com [snip] I booked 4 tickets online for myself and my family from Delta.com web site since June 2009. The trip was Cairo – New York, nonstop, Delta airlines with the following details: Last Name: Elsherbiny First Name: Ha... Read full review > Baggage Chimps at DeltaProduct/Service: Lost Baggage Every Time8/11/2009 The wonderful folks at Delta have floundered only 1 flight short of a new record. Or at least I hope it would have been a record. On 3 of the last 4 flights they have lost my baggage. On the return flight yesterday they screwed up their chance at the record book by actually putting the bag on the sa... Read full review > Delta SucksProduct/Service: Will not honor seats selected.8/10/2009 Four tickets were purchased from Delta via Priceline, three Weeks before flying to Florida. The seat’s 12 - A B C &D’s were selected. When we arrived at JFK on the afternoon of our trip, and printed our boarding passes, some how our seats got changed to 38 A B C &D! The last ones, all the way i... Read full review > $175 to bring back the same bagProduct/Service:8/10/2009 ON 7/13 I flew Delta Nortwest airlines out of NY LGA to Florida PBI for business. On 7/17 on the return flight I was told that my bag was too BIG, not overwight, too BIG. This was the same bag I used on the flight down 4 days earlier. The same Bag I used twice before this year on Delta and on 2 othe... Read full review > Transfer ticketing and lost baggageProduct/Service: International trip from Louisville to Helsinki8/8/2009 I was booked to fly from Louisville through Atlanta to Helsinki on 31 July 2009. The international leg, from ATL to Stockholm was to leave ATL at 8:00PM. I was on a 1 hour feeder flight from Louisville to ATL, scheduled to leave at 4:30PM, giving me over 2 hours to make the connection. We boarded th... Read full review > Cusomer Service Rep hung up on meProduct/Service:8/4/2009 I called Delta customer service because I had questions about the change in my flight schedule. They booked me on a new flight which will arrive arrive at my destination 6 hours later that the origionally booked flight. They had no earlier flghts to book me on. I asked very nicely if there was any... Read full review > Pet In Cabin Policy Is Horrible!Product/Service:8/4/2009 SW Florida FL I read and lengthy and informative review about someone else flying with their small pet, and they detailed Delta airlines (and some of the OTHERs are not much better, I have found). Delta is the worst I have ever flown, and for reasons even besides my little dog. I have never ever had a problem w... Read full review > Unprofessional and rude agentsProduct/Service:7/28/2009 I Have been the Delta preferred member from past 10 Years. I remember the time 9 years ago when you were greeted by very friendly Delta agent to the agents now who would not even say hello to you, just nod their head after you greet them. My recent experience with Delta has been a nightmare. My pare... Read full review > Terrible ServiceProduct/Service: Airline7/27/2009 Canton MS As of July 15, 2009 when I left Jackson, MS and arrived in atlanta where we sat on the tarmac 3 hours because all the slots are full. I miss my connecting flights and the ticket agents were very rude and had a "I don't give a crap about your situation attitude". I got routed to Paris and I was heade... Read full review > BEWAREProduct/Service:7/21/2009 If you ever have the discomfort of having to fly with Delta please be aware that if you book online with a Credit Union Visa the website does not support it and they with enter pending charges on the card over and over. I had one ticket I was trying to pay for and I ended up with 4 pending charges o... Read full review > Day from hellProduct/Service: airline7/19/2009 Our initial flight out of Cleveland was delayed by an hour and a half due to mechanical problems. This made our connecting flight impossible to catch. We were told by the check-in agent in Cleveland that we would be put on a later flight out of Atlanta. Keep in mind we are traveling with my 6 yea... Read full review > You paid for a ticket but you still can't get on the planeProduct/Service: Gave Delta money for a flight that we could not get on7/15/2009 Las Vegas NV NV I booked a flight for my son to see his father, he is 13 and has never flown before. I booked it over the phone with an agent and explained that he has never flown before and I was a little aprehensive about him getting on a plane. He explained that they watch him on the plane, (straight thru flig... Read full review > Milage Redemtoin PointsProduct/Service:7/10/2009 Atlanta GA Recently I used my Delta Sky Miles to purchase a ticket to New York. When I checked available flights Jet Blue had one at 10:55Am for $219 as well as Delta. Looking to save money I chose Delta. Choosing Sky Miles on the site the only choice given was a 7:05AM on Northwest. Oh well have to get up ea... Read full review > How to ruin a holidayProduct/Service:7/9/2009 We booked NWA and then discovered it would be a Delta flight. We left London Heathrow 2hrs 20 minutes late, missed our connecting flight to Orlando, still at gate but not allowed to board. No sorry just very rude staff. Same on the way home plane leaves 1hr late, cold inedible food. Was assured it h... Read full review > Beware Of Airline Overcharges For Ticket Prices Booked Through Travel AgencyProduct/Service: Airline Ticket7/6/2009 Booked roundtrip ticket online & paid with cc on line to priceline. Got to Delta to check in and was told they had my reservation but needed payment. As trip was for dying father, I had to get on that plane & give them my credit card to do it. They charged an additional $ 373.70 On top of the rou... Read full review > Don't Lose Anything On A Delta Airlines FlightProduct/Service:7/6/2009 My daughter flew on Delta Airlines from NY to Tel Aviv on July 3. She inadvertently left behind on the plane her brand new mobile phone which was in a small case with 3 cards with identification, her Driver's license, a college ID and her debit card. She did not discover this until the next day wh... Read full review > No Receipt for Online Baggage Check-InProduct/Service:7/3/2009 I paid online the $15 fee for checking in baggage (this could be a compliant in itself) and was provided the option of having the receipt sent via email. Since I was at a hotel I had no easy access to a printer I thought email would work just fine. Well, the email never arrived and when I called cu... Read full review > Loss of frequent flyer milesProduct/Service: Skymiles7/3/2009 When Delta announced their merger with Northwest Airlines, they announced they would link the SkyMiles and World Perks accounts. I waited for them to send me the information on how to do this, and received it on May 13. It said that I could link my accounts and delay the expiration of my 47,810 mile... Read full review > Many delays & lost luggageProduct/Service:6/29/2009 On June 26, I had reservation on flight # 5175, from Atalnta to Des Moines Iowa. After a 2 hour drive to Atlanta, I found out that flight was cancelled. I was then transferred on flight # 15556 to Minniapolis then flight # 2951 from minniapolis to Des Moines. When it was tim eto board, we found o... Read full review > Lousy ServiceProduct/Service:6/24/2009 Sarasota FL Yeah I read another complaint on Delta airlines and myself and sister and daughter went north form Florida to Ohio for our mother was real sick from Alzheimer's and they wouldn't even change our return date so we could stay longer for her they don't care about people and there feelings our mother pa... Read full review > Delta does not care!Product/Service: Overbooked flight6/23/2009 In September 08 I booked a flight from Sarasota, FL to Rochester, NY. The reason I booked the flight 5 months in advance is to get a flight that leaves when I want to fly and does not have a long layover in Atlanta. Lately it never fails, if you book a flight well in advance the flight will ... Read full review > ComplaintProduct/Service: Purchased of round tickets to Atlanta booked 4/15/20096/23/2009 Reservations made over a month prior to departure. Sacramento to Atlanta. Flight going pleasant. Return flight terrible. Arrived 4 hrs prior to departure. Unable to get assigned seats, clerk not helpful almost rude. Last passengers to be boarded, treated like standby, not seated together. ... Read full review > Thanks Delta for your crappy serviceProduct/Service:6/23/2009 My parents being both 80 years old and living in Florida presented a challenge when they wanted to return to Pennsylvania for a summer visit and birthday party for my step dad. I decided to fly them home to avoid a long drive home. I made reservations in March of 09 for a June 23rd flight. The re... Read full review > Piss poor customer serviceProduct/Service: Check in at Delta counter6/20/2009 (the following is a letter we wrote to the Delta corporate office) To whom this may concern: I seek to make a formal complaint about the check-in staff at the Columbus International Airport in Ohio. After arriving early enough to make it from the check-in to the boarding gate, we were diverte... Read full review > Sky Miles Cancelled without WarningProduct/Service: Sky Miles6/19/2009 Atlanta GA I am one of an apparently growing number of Delta Frequent Flyers punked by the Sky Miles program managers. A e-statement showed up for June09 with my 69k miles vanished. A call informed me they had expired for lack of activity. The previous months showed an expiration date of 12-31-09. When I t... Read full review > Threatened by a Reservations SupervisorProduct/Service: Airline Reservation6/18/2009 Tampa Listed below is exactly what I sent to Delta's Customer Service form online. I am waiting to see if I get any feedback. I was on Flight _ from Houston to Atlanta prior to this flight. My father was travelling from another state and happened to be passing through Atlanta at almost the exact mome... Read full review > Delta's Inept Service Helped My Military Husband Arrive 8 Hours Late For DutyProduct/Service: Flights6/12/2009 My husbands flight to Atlanta on Delta was scheduled to leave at 3:30 in the afternoon. By 6pm he was still on the tarmac in D/FW. He arrived late in Atlanta and missed his connecting flight to Ft. Benning where he was set to report for duty at 7:30 in the morning. They told him he was booked on ... Read full review > Delta doesn't love to fly and it shows!Product/Service: Customer Service/Flight Schedules6/11/2009 My brother was supposed to fly out of Augusta, GA to Atlanta, then on to White Plains, NY. That was at 4PM yessterday. It is 2PM the next day and he is still NOT in White Plains. The flight from Augusta was delayed because of inclimate weather in ATL. These people wouldn't know what bad weathe... Read full review > Denied Boarding - Family ER (Life Threatening Accident)Product/Service: Delta Is Heartless6/10/2009 My daughter's father was involved in an accident in May 2009 and was listed in critical condition. His parents booked the first flight from HartFord, CT on DELTA (departing at 10:40). They were to change planes in Atlanta and continue on to Houston (their final destination-arriving 2:45). Del... Read full review > Promotion scamersProduct/Service: Delta Skymiles6/4/2009 My Delta skymiles account number is ******* and my wife’s is **********. This issue concerns both our accounts equally. Please read carefully because I have been misunderstood a few times already. You had a promotion at the end of last year. The promotion # was 97062124 and you pulled it after ... Read full review > Excess Baggage Charges on SurfboardsProduct/Service:6/2/2009 We have traveled for years with our surfboards all over the world and understand the need for excess baggage fees etc. Delta's new policy on surfboards is simply outrageous and has to be reported as price gouging! First time that we are using Delta to fly to South Africa (usually fly South African... Read full review > Allowing Too Much Baggage On BoardProduct/Service:6/2/2009 On 04-12-09 I flew out of JFK on flight735 to Seattle. Once again passenger When I boarded the overhead bins were full around me. Passengers are allowed to board carrying a roll on and backpack. I had to put my small gym back in a bin several aisles away. On my return trip flight 1674 out of SL... Read full review > Delta Ruined The Last Day Of Our VacationProduct/Service: Airline Reservations5/20/2009 Atlanta GA I have had so many problems with Delta recently. They are canceling flights all over the place and rebooking you without telling you, then sending an email "Sorry for the inconvenience" but you will be leaving an hour earlier than you wanted to. If this isn't bad enough on business travel, wa... Read full review > Stolen suitcase by Delta employee!!Product/Service: Major Airline5/18/2009 Atlanta GA Delta Airlines has to be about the worst managed airline/company in the United States and has been for a very long time. Right now they have a major problem with bagage theft, as admitted by some of their employees. Their employees are stealing customer's bagage! I know I just had a suitcase cont... Read full review > Poor serviceProduct/Service: Dirty, rarely on time, surley employees5/17/2009 Savannah GA Will never fly this airline again. Too many bad experiences with lateness, dirty airline seats, and surley flight attendants.... Read full review > Avoid Delta At All CostsProduct/Service: Incompetent - Sub-standard - Worst5/13/2009 New York City NY Worst experience with any airline so far. I traveled with Delta from JFK to Turkey, and back from Athens to JFK. I complained about excessive discriminative search procedures and rude personnel at JFK. Their response: "Sorry for the inconvenience." I traveled again from JFK to LA only because I n... Read full review > Multiple Delays and Excess Baggage FeesProduct/Service: Airline Tickets and Luggage4/29/2009 Dallas TX On 14 March before we even left for our vacation on 2 April 09 our Flight Itinerary started to change on the Atlanta flight from Flight #5235 to Flight #5630. This was just the beginning of this nightmare. Initially our Flight #66 was supposed to depart at 12:10. Due to high winds and rain i... Read full review > $645 For A Damaged Then Lost BagProduct/Service: Excess Baggage Fee4/19/2009 New York NY I just took a round trip flight to Nicaragua with Delta. After being dropped of at the airport I found out the baggage fee for a surf board had risen too $300 one way. I decided to suck it up and continue with my surfing vacation. They ended up dinging my board on the tail headed down there. I su... Read full review > No Warning of Miles ExpirationProduct/Service: Delta SkyMiles4/8/2009 I have been a Member of Delta SkyMiles (Frequent Flyers) Program for 20+ years. I have accumulated 99,435 miles. I recently found out all my miles apparently "expired" as of 12/31/08 without notice. My wife and I were saving these miles for a 40th anniversary trip next year. The ... Read full review > Terrible Look At The Engine Of Your Aircraft!Product/Service:4/8/2009 Somerset NJ I will think twice over if I would fly Delta in the future. With my video camera in my hand I just recorded an unbelievable discrepancy of the right hand engine when looking through the window. The cover panels of the engine housing has shown lot of visible cracks, and at the take off a white stream... Read full review > Why Can't I Book Seating?Product/Service: Getting Assigned Seats4/4/2009 Phoenix AZ The delta reservation/booking system will not let my wife and I (get assigned seats) ie: sit together on our scheduled flight. what the heck is going on here??? On calling their posted number for help ( 1-800-221-1212) the line is totally DEAD!!! great support!! We found another number 1-800-323-2... Read full review > Pleasant ServiceProduct/Service:4/1/2009 MYC I recently flew Delta on a round trip from JFK to FLL. When we got on the plane re realized my seat was away from the rest of my family (we had booked at separate times). We notified a flight attendant and he said he would help us out. Well he did!! he actually made an announcement for no one to g... Read full review > Do Not Fly DeltaProduct/Service: Lost Luggage/Very Poor Customer Service3/28/2009 Atlanta GA I flew from Maine to Florida yesterday. It was my first time flying Delta, and I never will again. I have to fly home on Delta in a few days and I am very nervous. They lost my luggage. The customer service members that I spoke to, about 6 or 7 of them, were so rude and horrible. I have never had su... Read full review > BaggageProduct/Service:3/22/2009 NYC NY I took a 12:15 flight from Miami to JFK on March 22 2009. I actually saw my bag being loaded on the plane since I was near a window seat. When we arrived at New York around 3 o'clock my luggage wasn't on the plane. It is now 6:30pm and I still do not have my bag. ... Read full review > The Lady Who Took Away My Second VoucherProduct/Service: Voucher Snatcher3/21/2009 Norfolk VA On the 17th of March 2009 I wasn't able to catch my next flight because the Delta flight from JFK to Norfolk, Virginia decided it had some trouble and decided to stay in the air for about 20 or more minutes and then fly back to JKF. It wasn't even in the news. How many of these little mishaps must... Read full review > Delta Is Not "Pet Freindly"Product/Service: Fee For "Pets In Cabin"3/17/2009 Atlanta GA I am a loyal Delta Air Lines customer. I consider myself a savvy traveler; it is rare that I check a bag. I have usually one personal item and my laptop bag that is placed under the seat in front of me. My laptop bag often weighs more than my rollerboard because of the computer and other personal... Read full review > Rude Customer Service RepsProduct/Service: Departure And Return Flight Changes3/15/2009 Atlanta GA I called Delta 3-14-09 to get info on changing my departure time for a non-refundable ticket I had purchased. I was rudely informed by several customer service reps that this would incur $150.00 charge per ticket to make this change. Delta had changed my departure time (by 2 min)and return time(... Read full review > Delta Ruining NorthwestProduct/Service:3/6/2009 Orange County Airport CA I wondered how long it would take delta to ruin what was, arguably, the country’s best airline. Unfortunately, it took much less time then I had anticipated when I booked what will be my last flight on delta/Northwest. I booked a flight on NWA.com for myself, my wife, and my sister-in-law from ... Read full review > Very Disorganized And RudeProduct/Service:2/25/2009 Philadelphia PA First thing, my daughter booked tickets for us to CA and our flight was moved up and only gave her 1 hr notice and we were coming from Philadelphia so we needed more time. We got to the airport on time but we got to the check in baggage and we just missed the cut off time. So it turned out that w... Read full review > Flight From HellProduct/Service:2/22/2009 Fort Lauderdale FL THIS IS THE REPLY TO PRICELINE ASKING HOW OUR RECENT TRIP/CRUISE TO THE CARIBBEAN WAS: Friday, February-20-09 Thank you for asking about our stay in Fort Lauderdale which was nice and pleasant. Since you also promote airline flights let me tell you about our AC flight #194 from Vancouver to ... Read full review > Delta Employee Strikes Again And Company Does NothingProduct/Service: Stolen GPS From Checked-In Luggage2/9/2009 MS On 2/8/09 flew from St. Louis to Hartford, Ct and the luggage was checked in at counter. 1 Stop in Cincinnati. When I arrived to Hartford I went to the luggage for the GPS and noticed my clothes all messed up and the unit gone. I called Delta and got the same story I'm reading on these reviews. Bein... Read full review > We Can't Help YouProduct/Service: Flight To Cairo1/24/2009 Chicago IL January 20, 2009 Dear Delta On December 21 our party arrived at O'Hare airport at 4:30 AM for our flight to JFK to connect to your direct flight to Cairo, Egypt. We had booked in February of 2008, 10 months ahead of time, for a cost of $6000.00. To our surprise, the flight to which Delta HA... Read full review > Unhappy consumerProduct/Service:1/15/2009 Los Angeles CA I found it difficult to fly Delta when having connecting flights through the Atlanta airport. To have to run for a connection by taking a subway, an escalator and then running a great distance to find your connection closed their doors early and you missed your flight is a total inconvenience to yo... Read full review > Never AgainProduct/Service: Lost Baggage/No Customer Service1/14/2009 What a disaster! if it was not enough that delta's constant delayed flights had us miss our connecting flight they lost one piece of my baggage. On 12/13/08 one package I was taking to another country did not show up with the rest of my bags. I filed my loss form. After trying for 3 days to get some... Read full review > Nightmare Flight & Missing BaggageProduct/Service:1/13/2009 Morgantown WV My friend was scheduled on a flight from Turkey to Pittsburgh, PA having connections in Rome and New York. He would take a ride from Pittsburgh to to Morgantown, WV to start school and work. First thing was that when he went to the airport in Turkey to check-in, the personnel gave him only one board... Read full review > Does Delta Use Safety Critical Failures As Revenue Opportunities?Product/Service:1/6/2009 I was recently ticketed on delta to fly the open jaw route abq - dca - aus, for the purpose of attending a dinner meeting in Washington. Before takeoff, a mechanical failure in a safety critical component was discovered (battery charger to the inertial navigation system) and the flight was delayed ... Read full review > Delta Lacks AccountabilityProduct/Service: Delta Steals From Their Customers - Traveler Bewar1/4/2009 Atlanta GA I arrived in southern California at 4:33pm local time on 12/19/2008 after a 5 hour DIRECT flight from Atlanta Georgia. Normally the first thing that I do after I arrive at my destination, is shower; however, I cannot do this because my baggage was lost. This means that I have no toiletries (such a... Read full review > Delta Is The Worst Airlines EverProduct/Service: 7 Hours on Tar Mat1/3/2009 JFK NY I have flown Delta about 8 - 12 times a year. My last experience was the worst. My flight was scheduled to leave JFK for Columbus Ohio at 9:20 AM on December 20th. Luckily, I arrived two hours early for this flight as the check-in process was ridiculously long. I finally made it through security... Read full review > Charge For Overweight BagProduct/Service: Charge For Baggage12/26/2008 Orlando FL I only checked one bag for my flight from Orlando to LA. The Delta attendant said my bag was 6 lbs overweight and I was charged $15 for the bag and $90 for it being overweight. Why would I be charged $90 for 6lbs overweight when the second bag is only $25? I travel a lot for my company and we will n... Read full review > Damaged Luggage, Poor Customer ResponseProduct/Service: Damaged Luggage12/26/2008 cleveland OH On a recent flight home, I checked a soft-sided carry-on to help alleviate the carry-on clog of the overhead bins. Delta managed to rip off two zipper pulls, and totally destroyed the zipper slides in the process. They didn't even leave anything that I could attach something else to, leaving a r... Read full review > Using SkymilesProduct/Service:12/25/2008 I purchased tickets online 10 months in advance for an international flight, reading all the fine print on the screen to make sure that the tickets were upgradeable, as I had been stockpiling miles for that very purpose. After the tickets were purchased I was told by Delta that they were non-upg... Read full review > Stolen Items From LuggageProduct/Service: Baggage Handling12/23/2008 Phoenix AZ Well, Merry Christmas, the season of giving. At least, that's what I thought. You see, recently on flying on Delta airlines to visit my mother, my baggage way "lost" during my travel. While that was an inconvenience, I can understand errors occur and mistakes happen. And they delivered my luggage t... Read full review > It's A Miracle If A Delta Flight Ever Leaves On Time!Product/Service: Punctuality And Service12/23/2008 Minneapolis MN In general, airlines industry is becoming an easy industry to rip-off customers without many legal or moral obligations. But I think Delta airlines is probably the only airlines to run a business without any commitment to its clients. While I am writing this review my wife is traveling in a delta f... Read full review > StrandedProduct/Service: Cancelled Flight12/21/2008 FL My son was on the airplane for a flight from JFK to Ft Lauderdale. Snow was delaying the flight. Then an announcement was made that the flight was going to be canceled because the flight crew had put in too many hours that day. It was about 10 pm. They disembarked the passengers, refused to put... Read full review > Delta Went In To My Checked In Back Pack And Stole My GPS!Product/Service: Items Stolen From Luggage12/13/2008 Atlanta GA Delta went into my checked back pack and stole my GPS. Of course they would not claim responsibility. Next time you think of flying Delta, make sure your stuff is under lock and key!!! Anything they get their hands on, they take!... Read full review > Code Share FlightsProduct/Service: Code Share Flights12/3/2008 I just read a review from another individual on the Code Share arrangements by Delta Airlines. I think codeshare arrangements are fradulent and should be prohitibited by Congress and the DOT. In my case, I specifically booked a flight with Delta as a codeshare on Air Maroc, which is the world's wo... Read full review > Delta Changed Our Itinerary Without NotificationProduct/Service: Itinerary Changes11/23/2008 KY I purchased tickets on Feb 16 to fly from Lexington, KY, to San Diego, CA. Travel date November 26. Checked itinerary today, November 22, to discover Delta had us on a flight leaving Cinci 2 hours before our connecting flight would arrive there. Called Delta, they changed us to completely dif... Read full review > This Has The Rudest People Working For Them!Product/Service:11/13/2008 Philadelphia PA On the 5th of November my husband and I had a flight from Philadelphia to boston at 12:45. They changed the flight to 12:30. Although we were in the Airport at 11:15am We were sent to Air France because they are the partners and we were only using Delta Comair for Philadelphia to Boston and than ... Read full review > Even After This Letter They Didn't Do Anything. Do Not Flight DeltaProduct/Service:11/11/2008 NEW YORK CITY NY Letter to FCC and Delta. To Whom It May Concern I would like to report, to the FCC and DELTA, one of the worst flying experiences I had experienced in my 30 years of flying in the US. For the record I would like to stay the following. That on the day of April 13, 2008 while flying D... Read full review > Its PatheticProduct/Service: Everything11/10/2008 NJ NJ Do not ever travel by delta airlines..they just harass. My husband booked this flight for which he was late and they did not allow him to check-in so he went to security check point to see if he goes through to get into the flight. But at the check point the people took his things distributed a... Read full review > Partner Mileage Credit/Poor Customer ServiceProduct/Service: Customer Service10/21/2008 I booked several car rentals through an email I received from Delta Airlines. Basically, rent a car from Budget or Avis (any type) for a minimum of 1 day and receive 9,999 BONUS miles. The reservation must be made through Delta.com. Over three months later, I still have yet to receive my BONUS mile... Read full review > Trying to get a frequent flyer flightProduct/Service: Customer Service9/28/2008 salt lake city UT We saved up skymiles for years to take my daughter on her graduation trip. We then payed all the fees to transfer the miles from my account and my brothers' accounts into my husbands account and finally had enough for 3 international tickets. (with the fees for transfer and the fees for booking a fl... Read full review > Baggage feesProduct/Service: Baggage fee9/21/2008 GA Delta recently began charging $90 for bags over 50 lbs. This process causes significant delays as travelers pull items out of their bags while in line to reduce the weight. Recently at New York's La Guardia airport, I was delayed over 30 minutes, only to find out that my bag weighed in at 52 l... Read full review > Dealing With Customer Service After Hurricane Ike Around HoustonProduct/Service: Customer Service9/20/2008 I had 2 friends’ book flights on Delta airlines which flew them in from Germany to New York, Philadelphia, Cincinnati, Chicago, Houston, Atlanta and back to Germany. Each stop they spent a few days touring that city. The tickets where booked far in advance of Hurricane Ike. While they were in Phil... Read full review > Worst customer service - There's a reason they're "cheap"Product/Service: Customer service9/20/2008 Las Vegas McCarran airport NV This Friday 9-19-08 (so you know this is current) I was due for a trip back from Vegas to New York and had an hour to book in ... then just half hour before I was to leave for my flight these inconsiderate people got stuck with two other clueless people for all that time and beyond! And in spite of... Read full review > Worlds Most Horrible Customer ServiceProduct/Service: Customer Service9/6/2008 houston TX Delta airline has no regards for it’s customers flying International (Houston-Atlanta-Lagos and Lagos- Atlanta-Houston). This is my experience flying Delta Airline for the first time: On my trip to Nigeria I had arrived at the George Bush Intercontinental Airport Houston TX, checked in 2 suitc... Read full review > Flight ChangeProduct/Service: Flight Change8/24/2008 Salt Lake City UT My wife and I were going back to Omaha after a vacation in Boise ID Aug 19, 2008, we made it as far as Salt Lake City Utah when the problem started, our gate was #75 to fly to Omaha, it also said it up on the board, my wife and I sat there almost 45 min where it said Flight 4042 to Omaha departs at ... Read full review > Taking Poor Customer Service To A New LevelProduct/Service: Flight 5471 on Aug 15, 20088/21/2008 JFK Airport, NYC NY Although I called Delta twice previous to my flight in order to request wheelchair service (as I had badly sprained my ankle), they failed to meet my needs. The man at the outside check in proceeded to tell me that he didn't know how to get one, and had the audacity to ASK for a tip. I proceeded to ... Read full review > $25 Charge To Purchase Tickets By PhoneProduct/Service: Buying Tickets Over The Phone8/20/2008 I was unaware of Delta Airlines charging you $25 to purchase a ticket by phone, until I saw the charge on my credit card billed separately. I called a customer service supervisor because I was not informed prior to purchasing my ticket that I would be charged a "service fee" for using my phone. Sh... Read full review > 3 Day Delay Then Ticket Cancelled, Young Passenger Left Stranded At JFKProduct/Service:8/20/2008 new york NY I purchased a ticket for my 18 year old son to join his family in Ireland for a family reunion. He was scheduled to leave Boston Friday afternoon and arrive in Shannon early Saturday. He eventually made it here on Tuesday on a Aer Lingus flight. His Boston flight was delayed 8 hours and he missed... Read full review > Consistently Delayed and Not ResponsibleProduct/Service: Punctuality And Service8/15/2008 This is a review for Delta Airlines. I am a physician and travel quiet a bit and have flown Delta Airlines for over 15 years. My flights were consistently delayed. My wife's flights were consistently delayed. I recently contacted Delta Airlines to discuss the reasons why their flights are consistent... Read full review > Flight CancellationsProduct/Service: Cancellation of Flight8/14/2008 I was booked on a return flight from Boston Logan to Reagan National Airport in Washington DC on Monday afternoon, August 11. I had made and PAID FOR this reservation months ago and checked in for the flight early on Monday morning. No problems were indicated at that time. When I arrived at the a... Read full review > Delta Airline Is Horrible!Product/Service: Credit On Account8/10/2008 Altanta GA I've been a customer of Delta Airlines for over 25 years. I put up with poor service, lost luggage and delayed flights. I assume this happens with all airlines and I put up with this without complaining. Recently, I lost a $1,100 credit on my account due to misinformation that was given to me ... Read full review > 24 hour flight between London and New YorkProduct/Service: Delta flight 4 August 18/9/2008 New York NY We boarded Delta flight 4 at 2:30am ET on 8/1 in London. We arrived in New York at 3:30am on 8/2. For the first 20 hours of the trip we were not permitted off the plane. We sat on tarmacs in London and Boston for over 10 hours. In total we experienced 3 mechanical delays, 1 diversion, 3 crew changes... Read full review > Delta Flight 5487 - JFK to CMH July 28thProduct/Service: Kept 120 People Waiting For 4 People7/30/2008 New york NY So I use frequent flier miles to get a flight between Columbus, OH and Hartford, CT. Granted, you get what you pay for. . .flight to CT was operated by partner Continental and was flawless with a 40 min lay over in Newark, NJ. The Flight back was terrible! 4 hour layover in JFK ariport, internationa... Read full review > Excess BaggageProduct/Service: Baggage Fees7/26/2008 Norfolk VA My spouse and daughter were returning to the United Arab Emirates from Norfolk Virginia. As they were checking in their first bag, the Delta Representative told them they were overweight (61 and 63 lbs respectively) and as their second two bags were under the 50 lbs weight limit, they should redistr... Read full review > Flight ServiceProduct/Service: Overall Experience7/24/2008 Montgomery AL Just arrived from the worst experience ever on Delta. On the first flight, the plane could not take off due to a defective part discovered at takeoff...the plane had been there all night and no one had bothered to check until all passengers were loaded. Rerouted after an initial 2 hr delay. Final de... Read full review > Airline HELLProduct/Service: Everything7/22/2008 I will say with absolute honesty that Delta Airlines is the WORST airline EVER! This is not from my point of view but from my mother's point of view. I took my mother to the airport July 16th 2008 and she was supposed to be in the air at 8:20am. Delta Airlines had to redirect her because they had to... Read full review > 2 Day Delay In AtlantaProduct/Service: Delta Atlanta7/20/2008 Alanta SC Below is the letter I wrote concerning my 2 day unscheduled layover in Atlanta and their reply. I am looking for information concerning how to go about requesting payment for my 2 day delay on getting out of Atlanta. I flew into Atlanta on Sun to transfer to a Florence, SC flight (coming from Le... Read full review > Weather Delay Excuse Was Garbage - No ExcuseProduct/Service:7/13/2008 Washington DC My wife's flight was canceled "due to weather" this evening at 8:30 after the last train and bus left for our home. They offered to rebook her tomorrow at 1230 pm after here conference is partially now over - thus limited the value of this trip. Weather.com says there is no DC delay because of wea... Read full review > DELTA Misinformed ME and Rejected after Baggage Damaged! 24 hour BS!Product/Service: Baggage Damage7/11/2008 Providence RI I have suspended use of Delta Airlines in that they ripped by suitcase and would not take a claim. When I arrived in ABQ from Providence on 7/04, I found my green bag ripped (big on the bottom and about 3 inches on the top). It appeared everything was still there and I had three people waiting on ... Read full review > Early Reservations ComplaintProduct/Service: Early Reservations7/7/2008 A word of caution! In the first week of May 2008 I purchased – and paid for - a return ticket from Delta Airlines for a trip scheduled in mid August. As of today (7/7/08) I received four (4) notices of flight schedule changes. Who knows how many more times this schedule might change before I ac... Read full review > Lost Baggage NightmareProduct/Service: Baggage Customer Service6/29/2008 Atlant GA Heaven help you if you fly Delta and have to check bags. My son flew to Costa Rica and basically his bag was lost and they have no idea where it is. The toll-free number allows you to be put on hold forever until you talk an a person in India who is trained to frustrate you while giving you no infor... Read full review > Undisclosed Fees: Award Ticket Costing More Than Actual Ticket!Product/Service:6/28/2008 I recently called up Delta to book a flight using airmiles. I had requested comparisons of flying with and without miles. The basic result being that I could pay ~$520 for tickets, or pay $273 with airmiles (taxes, fees, etc.) As I had a fair amount of miles built up, I decided to go with the air... Read full review > Items Stolen From LuggageProduct/Service: Luggage Handling6/28/2008 In hindsight, I know you should never pack anything of value, but I went on a diving trip to St Lucia and brought my gear. On the return trip, I packed my dive computer inside a sealed pouch, stuffed inside my gear bag. Upon cleaning out my gear a day after the trip, I learned that a Delta employe... Read full review > Avoid Delta At All Costs.....Product/Service: Customer Service/Company Service6/27/2008 Spokane WA My girlfriend and I tried flying stand-by from WA state to Hawaii to visit family. We got as far as Los Angeles, where we were informed that all the flights were full going to Kona. We were stuck in LA for a week, and finally decided to just turn around and go home. With our vacation ruined, we ran ... Read full review > How Do I Get A Refund?Product/Service: Refused Boarding6/7/2008 Geneva NY When I booked a ticket to visit my daughter I inadvertently listed an incorrect last name on the ticket which I purchsed on-line. (I sometimes use a hyphenated last name and inadvertently used my maiden name to book the ticket) When I realized what I had done, I immediately called Delta's custome... Read full review > Memorial Day Nightmare!!Product/Service: Poor Customer Service Support/Ruined Travels6/3/2008 Atlanta GA I am writing this letter after taking 7 days of agonizing attempts to gather the energy to write Delta Airlines. Writing this letter is one of the most difficult things that I’ve had to do because it requires time, energy, resources, and re-visit to the horrible day and chain of events that exhau... Read full review > Lost/Stolen/Forgotten LuggageProduct/Service: Lost Luggage5/29/2008 I am a professional musician who flew with Delta Airlines only to have them lose my guitar. There customer service is extremely poor as any number they give you to contact is either an answering machine or automated service. There is NO live person. If you do get a live person, they have no idea ... Read full review > Expiration of SkyMilesProduct/Service: SkyMiles5/18/2008 Delta Airlines has many limitations concerning SkyMiles; when my son's SkyMiles expired, within a short period I contacted Delta two times and was advised that corrective action would take 30 days, to check back after that period. Today, I was told that the miles are gone forever, the equivalent of... Read full review > Customer Service After Cancelled FlightProduct/Service: Customer Service4/28/2008 Austin TX I have never had such a bad experience with an airline as with Delta. After my flight from Austin to Raleigh/Durham got cancelled at February 18th 2008 I had to wait for three hours to speak to a Delta attendant. The people standing in line were getting angry, but there was nothing to do but wait (D... Read full review > Found Solution!Product/Service: Customer Service4/26/2008 Jacksonville FL Can't understand the Delta agent when you call customer service (Skymiles or main number)? They refuse to transfer you through to an American agent? Here is your solution! Call the baggage claim phone number. You won't be able to understand them either, but you are able to request and get transfe... Read full review > Worst Airline Experience EverProduct/Service: Delayed International Travel4/15/2008 Austin TN I have been traveling for over 20 years and this was my worst trip ever. Using delta.com, I bought a round-trip ticket from Austin, Texas to Nice, France departing March 8th, returning March 12th. I was to attend a conference in Monaco that began on the 10th. Our company was to make a presentatio... Read full review > Price gougingProduct/Service: unaccompanied minors4/5/2008 louisville KY With the excepction of Southwest (of course), the airlines apply an extra fee for tickets for unaccompanied minors. Until 4/1, it was a fee of $50 each way. Now, the fee has increased to $100, meaning that flying a minor on a round trip is an extra $200. This is absolutely outrageous. I understa... Read full review > Lost/Stolen ToolsProduct/Service: Lost Baggage4/4/2008 atlanta GA On 3/8/08 I flew from Atlanta to Honolulu to do a job as an aircraft mechanic, on my arrival in Honolulu I found my tool box severely damaged and $684.00 USD of tools missing or stolen. I filed forms in Honolulu and Atlanta, the box was covered by delta but not the tools. I've called several times o... Read full review > Stolen Items from baggageProduct/Service: Baggage3/31/2008 Houston TX On March 30 2008. I flew from Bush Intl in Houston to Motego Bay. Over 2000 dollars of camera equip were stolen from my bags. My bags had been ripped through. One of the cameras was brand new in the box. The box was still there and was all ripped up. I called delta and was given the runaround and tr... Read full review > Skymiles Rip-offProduct/Service: Skymiles3/26/2008 This is a copy of the last (of many) emails I have sent to Delta with still NO reasonable resolution: My frustration with the discrepancy between what you promote your skymiles program to be, and how you manage to "fine print" your way out of actually having to follow through with those promises,... Read full review > Don't Waste Your Money On First Class!Product/Service: First Class3/24/2008 GA I took a flight from Honolulu to Fort Lauderdale on Delta. It was direct from Honolulu to Atlanta. I paid for a full fare, first class ticket so that I could be comfortable and rest during the flight. What a waste of money! There was no leg room and I felt as if the guy in front of me was in my ... Read full review > Flight DelayProduct/Service: Vacation Package3/23/2008 Harford NY We had booked a vacation package from Toronto to Orlando in March Break 08. It was a nightmare at the beginning. First the flight to Cincinatti was delayed and we missed the connection and had to take another one to NY. But the plane had a problem and was forced to land on Harford airport. Delta arr... Read full review > Response to my filed complaint March 2008 UpdateProduct/Service: Customer Service3/13/2008 Vancouver I posted a complaint I had with Delta Airlines regarding Delta's refusal to let me and my family board our confirmed flight to Mexico. (Dec. 23/07 flight) I do not know who has taken over Delta Airlines, or whether it is under the same management, but their response to my situation was overwhelmi... Read full review > Flight ChangesProduct/Service:3/4/2008 My husband and I bought our Europe tickets back in October 2007. Over the past six months we have had at least a dozen issues in which we were never notified about. A few of the issues were that they keep changing our seats. I picked flights on the fact that we could get exit row seats. Because w... Read full review > Online Registration And Customer ServiceProduct/Service: Online Reservations3/3/2008 Atlanta GA I booked a flight on Norwest Airlines THROUGH Delta Skymiles using Skymiles my husband David and I had accumulated. When I did it online and I entered the PIN, it automatically gave me the name DAVID _____ SR (my husband's name) with the option of Mr., Mrs., Miss or Mrs. I filled in "MRS", thinking... Read full review > What do you Mean we Cannot Board? RESOLVEDProduct/Service:2/22/2008 Vancouver The other day I posted my not-so-pleasant experience with Delta Airlines regarding my family's Christmas trip to Mexico. The reader response I received was disheartening, but informative. Many people appeared to think I ‘deserved’ Delta's refusal to let me board as well as the resulting financia... Read full review > What Do You Mean We Cannot Board? Customer Service Regarding BoardingProduct/Service: Refused Boarding - Is This Allowed?2/20/2008 Vancouver YVR On December 23rd, 2007, my husband, 11-year old son and I arrived at Vancouver International Airport to fly aboard Delta to Puerto Vallarta (our first Christmas away from home). I attempted to check-in from a kiosk at 4:50 am (our flight was to depart at 6:00 a.m.) and I could not gain access to... Read full review > Reasons To Not Fly DeltaProduct/Service:2/6/2008 Atlanta GA I haven't flown Delta years and now I regret coming back to Delta. My flight to Palm Beach, Florida from Phoenix, AZ was delayed 5 hours in Atlanta because the planes landing gear 'locked' light was not functional. This was flight #1412 on Tue Jan 29. They attempted to repair it and have us in the a... Read full review > MoviesProduct/Service: Flying2/3/2008 Atlanta GA We go on a trip every year. This year was the first year we flew with you and were very disappointed on the show time movie. We had a lot of kids on board our flight back and there. You had very violent movies on the screen. At least please put shows on that they can watch. Other wise the servic... Read full review > Medallion status no benefitProduct/Service:1/26/2008 Atlanta GA While returning from Europe July '07 on Delta via a stop over in Atlanta, my companion and I were forced out of first class (for which we had paid full-fare for that segment of travel) into coach so two pilots could ride up front. No consideration was given to the fact that one of us had Gold Medal... Read full review > Bad Attitudes Permeate Travel Industry--A Few Bad ApplesProduct/Service: Customer Service--Airline Travel1/20/2008 I recently traveled from the east coast to California via Delta Airlines. On the whole, I must say that several of the agents and flight attendants were very nice and courteous--though service was never with a smile on the return flight. On the way back, however, I went to my gate to ask a question ... Read full review > Poor Customer ServiceProduct/Service: Customer Service - Lack There Of1/17/2008 atlanta GA My 94 year old mother purchased a ticket January 11th, 2007 for a June trip. She became ill and could not use the ticket for the original trip but was told she had until the end of January 2008 to use it. When she tried to use it for her grand daughters wedding this coming summer she was informed it... Read full review > 24 hours from Florida to New Jersey!?Product/Service:1/14/2008 Cincinatti OH It all started yesterday afternoon, when I was scheduled to take a 4:07 flight from West Palm Beach to Cincinatti, Ohio, where I would then be able to catch the 7:40 flight into Newark, NJ. I purposley left myself over an hour's connection time, figuring that I would have no problem making the conn... Read full review > Delta treatment of a minorProduct/Service: Transportation1/8/2008 Vegas NV We booked a flight for our 13 year old son to visit my brother and his family in Vegas on his own , Friday Jan. 04-08. Delta agent never mentioned any extra fees for accompanying a minor until I got to the check in desk. So I paid a 50.00 fee for my son to be accompanied by an attendant then I ask... Read full review > Delta loses and steals your luggageProduct/Service:12/29/2007 I flew out of MCI ... checked two bags, carried on two. I had a stop in Salt Lake City, which arrived late and had to run to my next plane that ended up being 45min delayed to Long Beach (final destination). We finally got onto the plane and arrived in Long Beach. I waited for my luggage that never ... Read full review > Delta Baggage Services - One moreProduct/Service: Baggage Handling12/22/2007 What follows is an email I sent Delta re: their baggage handling impotence. Anyone who has dealt with them can probably vouch for the fact that not only are they not helpful, they are borderline malicious. Hello, This is an email regarding file reference # BOSDL47277, a bag that I have been w... Read full review > Leaving a flight following an emergency landingProduct/Service:12/18/2007 On December 16, 2007 I was scheduled to fly at 6:00am to Boston alone with my six year old triplets and their four year old brother. My husband had left for Boston on Friday due to the death of his grandmother, my children's great-grandmother. On the 16th first our 6 am non-stop was cancelled and ... Read full review > Breach of contractProduct/Service:12/11/2007 On March 20th 2007, my friend and I bid and won a trip to Italy including airfare & hotel to Rome and Florence, and paid for it. Because of my friend having a bout with cancer at the time, we elected to postpone the trip until Sept 10th, 2007. Once in Rome we decided to forgo the air trip to Florenc... Read full review > Delta AirlinesProduct/Service: Taking 18 hours to go from Denver to Seattle12/10/2007 Started on 9 Dec 2007 at 8 AM. At Denver Colo, Flt # 4074 Delta Airlines. The Delta airlines Ticking agents let us bourd the airplane at 9 am. After we bourded the aiplane they told us that the flight crew was sick and had no own to fly the airplane. And were looking for a Pilot to fly the aiplane. ... Read full review > Will NEVER fly Delta AganProduct/Service: Changing Tickets12/5/2007 I've been flying Delta for over 20 years. I fly to SLC a lot, and this is one of the few options from the bay area. But have never had really horrible service, until now. Long story short, I had 4 tickets booked for my sisters family, that I PAID FOR. And due to a terminal illness in the family ... Read full review > Not allowing my companion petProduct/Service:11/30/2007 Los Angeles CA I recentley moved from Southern California to Maui and needed an airline allowing me to take my companion pet(rabbit) in the cabin. I confirmed with 2 different employees before purchasing my ticket due to pure skepticism. That same skepticism caused me to call back 4 more times before leaving, incl... Read full review > Awful Customer Service for Cancelled FlightProduct/Service: Customer Service/Cancelled Flight11/28/2007 Atlanta GA I booked my daughter and granddaughter on Delta for Thanksgiving travel. They had a connecting flight in Atlanta. They were delayed leaving San Diego, but could have made the connecting fight. When they arrived in Atlanta the had to find out from he airport monitors that their connecting flight t... Read full review > Luggage HandlingProduct/Service: Luggage handling11/22/2007 Our bag did not arrive to Barcelona from NY, and we would have been accepting of the situation, if it were not for the experience we had with the Delta customer center for luggage handling. It turns out that the low-cost heavy-accent overseas representatives were trained profusely apologize for the ... Read full review > New FlyerProduct/Service:11/6/2007 san francisco CA I have started flying Delta some this year (as an AlaskaAirlines mileage member) due to the cities I have been going to & schedule requirements. The small jets are just plain average; they'll never be anything else. The ex-Song 757's seem to have the best seats and are cleaner. The Seattle-JF... Read full review > Scared to fly Delta now... any tips?Product/Service: Air transport in NY10/31/2007 My family and I are military stationed overseas (4 of us, 2 kids age 7 and 3). We recently bought tickets to fly home from Europe and our last flight is on Delta. We have not been home in almost 2 years and are desperate to be among family again. I was doing reviews on our flights today in ord... Read full review > Luggage drowned by irresposible handlerProduct/Service: Luggage handling10/28/2007 Brooklyn NY I flew Delta from San Juan via Atlanta to N.Y. Laguadia Airport on the 27th Oct at 4.10pm flight. When I reach home I found all my clothing soak so wet it has water dripping from it. Looks like they did not protect my luggage when it was raining heavily in San Juan. Not only that while waiting to ge... Read full review > Losing Luggage is One Thing, But Losing a Dead Body!Product/Service: Delta Cares: Transportation of Human Remains10/20/2007 FL In September of this year (2007) my mother & law came to visit our family in the United States. This was the first time she had ever been away from her home country of Ethiopia. As fate would have it she passed away from cancer within two weeks of arriving due to the limited medical abilities to det... Read full review > Domestic First ClassProduct/Service: First Class / Customer Service10/12/2007 hnl HI Warning: Do not fly Delta First Class domestically in the USA. Especially Atlanta-Hawaii 9 hours of hell. To be fair Delta International Business Elite is quite good, but how they have the nerve to class a 9 hour + flight as First Class the same as a flight of 2 hours is crazy. I booked milea... Read full review > Failure To Honor TicketProduct/Service: Kicked Me Off Of Plane And Flew Someone Else9/20/2007 Philadelphia PA I was booked and ticketed on a 6 pm delta flight between PHL and CVG. at 5:30pm delta boarded the flight and we all got seated. At 6 pm Delta told us we were going to load on some additional passengers, as the 4:30 pm schedule flight between PHL and CVG was cancelled due to mechanical failure. At 6:... Read full review > Stolen BaggageProduct/Service: Stolen Equipment9/17/2007 My husband and I went to Costa Rica in July for our honeymoon. We had a flight from Charlotte, NC to Liberia, Costa Rica with a layover in Atlanta. Our layover in Atlanta was 4 hours long. We arrived in Costa Rica when scheduled, but unfortunately our luggage did not. Our luggage was delivered 2... Read full review > Scrroged by DeltaProduct/Service: Flight9/16/2007 Raleigh NC Last month I reserved a one-way flight with Delta Airlines to pick up a car that I had left to be repaired after breaking down during a road trip a few weeks prior. The flight, departing early Saturday morning 8/25/07, was planned to go from Raleigh-Durham (RDU) to NYC (JFK airport) and then on to B... Read full review > Lost baggages in both tripProduct/Service: Lost Baggage9/2/2007 I would swear to God that i will never travel with this company ever. I was going with my younger sister from Egypt to visit our elder sister in Seattle for a month.The bag that contained all our clothes was lost and only the presents bag arrived. We filed a claim and had to suffer from calling delt... Read full review > Forgotten in a WheelchairProduct/Service: Terrible Service if You're In a Wheelchair8/31/2007 Cincinnati OH My mother's boyfriend passed away recently and his daughters flew my mother to Las Vegas where he lived. She had been visiting us from Florida, so she flew out of Knoxville Saturday afternoon to Cincinnati, then was supposed to continue on to Las Vegas - or so we thought. She required a wheelchair... Read full review > Lost baggage basd customer serviceProduct/Service: Baggage Lost - Bad Customer Service8/30/2007 GA My parents and children traveled Emirates Airline EK 533 out of Kochi (India) to Dubai on 4th August 2007. They had their onward booking to JFK by Emirates as well. But because of the delayed arrival of EK 533 they were put in Delta Flight 7 out of Dubai to Atlanta on 5th August arriving on 6th and ... Read full review > Cancelled Flight and In Flight ServiceProduct/Service: Service8/26/2007 Salt Lake City UT I had a first class ticket booked for July 27, 2007 to fly from SLC to DFW. My flight was to leave at 4:55 PM. At about 12:15 pm while on my way to the airport and while riding on a commuter train I received a recorded telephone message from Delta Airlines informing me that my flight had been canc... Read full review > Lost Luggage/Bad Customer ServiceProduct/Service: Lost Luggage8/24/2007 dallas TX Eleven months ago my sister and I checked in at DFW to board a Delta flight to Rome. What we did was to enter the twilight zone. We got to Rome, our luggage didn't. The line at the Delta lost luggage desk in Rome was 2 blocks long. We looked around at the other airlines lost luggage desk and non... Read full review > The price of travelProduct/Service: Price8/24/2007 I usually use Delta Airlines because they have always been good to me most of the time. I am a very patient guy when it comes to customer service and when one run's into the “bad/mad person” who thinks he/she needs a punching bag. I will be the first to admit I have a short man complex a... Read full review > Delta It The WORST!!!!!Product/Service: Horrible Customer Services, Delayed Flights8/20/2007 JFK NY I have never had a bad flying experience until this past month. Two of my four flights with Delta the week of 8/6/07 were grossly delayed (3 and 4 hour delays)! The flight coming into JFK was late by 4 hours and we had missed our Delta connecting flight to RI by 10 minutes. Ten lousy minutes....h... Read full review > Delta Airlines the worst I've ever experiencedProduct/Service: Customer service8/7/2007 San Francisco CA This is about appalling service I received after a date change error by Delta Airlines caused me to get stuck in California for a week longer than I had planned. This caused incredible inconvenience to my hosts, my employer and my family. The only solutions offered by Delta was that they would t... Read full review > Delta will go bankrupt forever - finallyProduct/Service: Lost Baggage8/5/2007 The horror of my Delta experience means that I will never, under any circumstances, fly in one of their crates again. Several people at the ticket counter, a long line, and nobody working. No gate agent until a minute before boarding. Total chaos. BAGGAGE LOST. Baggage not retrieved. 800 number usel... Read full review > What a Ride on DeltaProduct/Service: Customer Service7/25/2007 Atlanta GA I am sad to say that for almost a decade, Delta was my airline of choice. I live and work overseas in Asia for the US Government and regulary fly Delta. Delta's recent jump from bankruptcy has done nothing to build morale or good customer service. In fact, although I appreciate the extra security... Read full review > Baggage lost and workers were arrogantProduct/Service: Baggage lost, and workers arrogant7/15/2007 atl GA When I told a worker I wanted to speak to a supervisor about her, and that I wanted her name, she hid her name tag in her blouse and said, "The hell if you'll get my name." On flight 1108 from Dallas to Atlanta, two bags arrived at the baggage area just as I arrived - a third one did not. I wait... Read full review > They printed the wrong passenger name on ticketProduct/Service: Incorrect Name on Ticket7/15/2007 Atlanta GA I placed an online order for a ticket for my mother, age 73, to fly to Atlanta in two weeks. I had put my stepfather's name on the online submittal regarding using his credit card but had put my mother's name as the passenger...they issued the ticket in HIS name and now won't correct this problem. ... Read full review > Round Trip To FranceProduct/Service:7/8/2007 On 23rd of May 07, I purchased 3 round trip tickets from Pensacola to Paris. My 1st complaint is the price of those tickets. 2Nd the accommodations were awful, no room between the seats. And on my return trip I got food poisoning. Thank you very much. This is the worst trip I ever had on any airlin... Read full review > General great servicesProduct/Service: Air Travel7/7/2007 Atlanta GA I am a Delta Medallion member, however recently had to travel on another airline. I had the worst experience ever. The whole time I was experiencing rudeness and incompetence by this other airline, I kept thinking that I never had these problems on Delta. Please keep up the great work Delta and all ... Read full review > Insensitiviy and dismissiveness of customersProduct/Service: Dublin flight7/3/2007 new york NY Delta airlines is common to other airlines in that it loses luggage, cancels flights without explanation, overbooks, gives multiple answers to simple questions and keeps you waiting for hours on their phone system. However, it does have something that I have never seen as bad on other airlines....t... Read full review > It's out of their control, so who is in control?Product/Service:6/30/2007 JFK NY Our dance studio had schedule a trip to have the children perform at Disney World Magic Kingdom some of the flight were schedule thru delta airline some thru American airline jetblue and so on, some of our kids come from low-income house hold or single parent house hold so we know it's not easy for ... Read full review > Letter I wrote to DeltaProduct/Service: First Class (?) Service6/26/2007 Austin TX In response to the letter below, I was offered 2 $100 vouchers that don't work online. These people *know* that no one will use their vouchers if they are worthless online. I wrote back and told them that if they were really sorry for their bad service that they would send $100 in cash. I h... Read full review > DELTA, Theft and Misinformation (I might get sued if I said what I really think, think Jim Carey Movie)Product/Service: Why I will never Fly Delta6/24/2007 Here is my Wife's Story- At JFK airport I and my travel companion, Sandra, were made to sit on a plane for 6.5 hours before they sent out a bus to take us back to the terminal. Even at that time we were told that they were just taking us in to use clean restrooms and get something to eat. We got ... Read full review > Skymiles is a rip-offProduct/Service: Mistreatment of Skymiles customer6/21/2007 Wethersfield CT I wanted to fly to Phoenix for the month of Aug. I had contacted Delta and voiced my concern about the non-availability of Skysaver fares. The Delta representative told me that all the available fares for those dates were sold out. Taking that to heart I went ahead and booked my tickets. To my shoc... Read full review > Delta Cannot Seem To Deliver BaggageProduct/Service: Customer No Sevice Baggage Lost6/18/2007 LA CA I had a flight reservation from Atlanta to LAX. I checked in and checked 2 pieces of luggage. As I was walking to my gate to board my flight I noticed that it had been canceled. This was at approx 830am for an 1100am flight. I was moved to a 950am flight which did not take off until 1115am (why d... Read full review > Where is my luggage?Product/Service: baggage6/18/2007 San Francisco CA For 3 days I've been calling Delta delayed baggage line. They found 1 piece of my luggage but not the other. The website that Delta established for lost baggage is useless. It provides outdated info. If you call them if will hear: "We are experiencing unusually high volume of calls..." After I waite... Read full review > Don't book codeshare flights with Delta!Product/Service: Codeshare flights6/11/2007 I fly weekly on business and am a Medallion Member of Delta Skymiles (Sky Team) and also hold Elite status on the Star Alliance. In the past two months I have experienced two incidents in which my codeshare flights booked through Delta were cancelled and I recieved no support from Delta. In ca... Read full review > Cancelled without notificationProduct/Service: Detroit to Atlanta flight6/11/2007 Monroe I delivered my mother-in-law to the airport Sunday evening, flight 1534. to Atlanta. I was there EARLY, 1.5 hrs before the flight was supposed to take off. As we walked in the door we were notified that the flight was cancelled and that the next available flight was Monday at 6:30 P.M. I drove over ... Read full review > The New, Leaner, Meaner, DeltaProduct/Service:6/1/2007 TX I am in Texas. My son is in Florida. I need to get him home from school so I go online and can not get the reservation information to load correctly. I call reservation line and they book the flight for an additional $10 fee........but,.....I need to go to a Delta counter and show my American Expres... Read full review > Skymiles bait and switchProduct/Service: Internet bookings and Skymiles upgrades5/29/2007 Charleston SC There is a severe problem with Deltas online reservations. The follwing is a letter which I wrote to Delta: I was going to book a flight, then use Skymiles to upgrade to first class. After spending quite some time on the web site, I found I had to call for an upgrade, which was not at all appar... Read full review > It depends on what the definition of "tracking your luggage" is.Product/Service: Botching Midweek Travel5/25/2007 I am in a situation where I MUST now spend at least $1000 of my own money to recover from Delta’s mishandling of my property. Delta doesn't really "track" your luggage, per se, so much as they note its one time existence in the universe. I flew with my girlfriend on Delta from SAN to BOS via S... Read full review > SkySaver Fares Non-ExistentProduct/Service: Delta SkyMiles Card5/14/2007 Dallas TX Beware about Delta's lure of SkySaver fares. I tried to book a flight from Dallas to Managua on May 14th, only to find that there are NO available SkySaver seats available on Delta for the rest of the year. The company did offer to book me on a Continental flight, but if I wanted to fly Continen... Read full review > Under pressure, tired and want to go home.Product/Service:4/27/2007 I flew back from Phoenix Arizona the other day on Delta Airlines and I thought they did a real good job. I see so many complaints for airlines that I just had to write this. I got to the airport with 2 ½ hours to spear went to the check in line and that’s when it started. First auto check in c... Read full review > Lost luggage for entire tripProduct/Service: lost luggage for entire trip4/22/2007 NYC NY Group of 10 flew from JFK to San Juan for a cruise, nonstop flight. Went a day early and 1 member of our party didn't get their luggage when we got to San Juan. We were leaving the next day on a 8 day cruise. We were promimised the luggage would arrive within 24 hours and if not, they would find it ... Read full review > I GOTTA REFUND!!!Product/Service: Refunded my Ticket4/19/2007 Akron OH I was finally getting around to taking my Dad to Florida to see his brother. Unfortunately 2 weeks prior to our departure he became I'll and was diagnosed with Cancer. Being 83 yrs it hit him hard and he could not travel. When I explained my situation to Delta when I cancelled our flights, they ga... Read full review > Customer Service at Check-In CounterProduct/Service: Service at Check-In3/19/2007 Houston TX My daughter had a friend visiting for the spring break holiday and had a return trip home on Delta. We drove over 5 hours to get to the airport in Houston and I dropped them at the check-in counter 30 minutes before her flight was scheduled to leave. I have flown back and forth to Houston regularly ... Read full review > Airline TicketsProduct/Service: Airline Tickets3/6/2007 Tampa FL On December 6th, 2006 my brother in Ohio died and I needed to fly there from my home in Tampa, Florida. I went online on Travelocity to try to see what flights were available for 12/08/06, to return on 12/11/06. I needed two seats side by side, both for me. I am a large man and cannot fit in one sea... Read full review > Vindictive Agent?Product/Service: Skymiles Redemption 5 Day Credit Card - Vindictive3/3/2007 Salt Lake City Delta requires you to show a credit card if you purchase a ticket withing 5 days. It is because the DELTA computer system takes 4 days to match the records. I have a long standing Skymiles account and until my wife's illness last year had medallion status. The credit card in question is imprint... Read full review > Delta booked trip that never happened !Product/Service: travel rewards trip2/16/2007 I booked a trip through Delta to go to Russia.. and back , difficult itinerary from St.Petersburg through Paris through Madrid to N.Y. ( don't ask) 4:30 in a.m. In St.Petersburg, Air France (Delta's partner) wouldn't allow me to board the plane telling me that I didn't have a visa for Spain(I have... Read full review > Delta treats skymiles members like garbageProduct/Service:1/19/2007 We used our skymiles on 1/4/07 to fly from NY to SF without incident. The problems came the next night when we were supposed to fly from SF to Honolulu. Although the weather was fine in SF and Hawaii, Delta postponed the flight first two hours, and then five hours. We heard two stories: the plane... Read full review > Don't fly with DELTAProduct/Service: Lost Luggage1/11/2007 Nashville TN I am writing this review to complain about DELTA airlines. On the 7th of January I flew from the UK via Amsterdam to New York. When I arrived at New York I collected my bags and walked through customs. Both of these flights had been with KLM and were satisfactory. Then I was told to check my bags in... Read full review > Refund was a lieProduct/Service: Refund never happened12/27/2006 Huntsville AL On 10/15/2006 my Father died. That was near when my wife and I planned a flight. We were assured that we could reschedule with a copy of a death certificate. That certificate was faxed to My Lynn Duncan at least four times in the last ten weeks. To date I have emailed, called, faxed so often ... Read full review > Must have credit card if flight/purchase is <5 DaysProduct/Service: Exceptional Poor Service during Grieving Period12/13/2006 Washington DC My mother passed away last night. I made Delta reservations for my family to fly from various locations to Atlanta. Delta said all of them must physically possess my credit card to fly... if they did not have it they could not board, but I would be charged as they were considered no shows. The ca... Read full review > Delta takes advantage of grievingProduct/Service: customer service11/29/2006 Daytona Beach FL I tried to fly my son home last week for my father's funeral. On Sat., 11/18, I did not have computer access at my mom's house, so I tried to buy a ticket on the 800 phone line. They quoted me a price of 1578. When I was finally able to go home and get on a computer on 11/20, I got a quote of 584... Read full review > Delta discriminates against breastfeeding moms!Product/Service:11/22/2006 I am furious that one of your bigoted employees threw **name removed** off a flight in Vermont. **Name removed** was breastfeeding her baby. She refused a blanket but that is still no reason for you bigots to throw her off the flight. A woman has a right to breastfeed her baby in public since her ba... Read full review > Poor Customer ServiceProduct/Service: Customer Service11/19/2006 Orlando FL Ourchased e ticket six weeks in advance. Under the assumption only needed to go to kiosk and receive boarding pass. Dropped wife off at front at 12:55PM (Plane was scheduled to leave @1:46PM. Skycap took i piece of luggage to kiosk to scan and was told that she could not board as she was two mi... Read full review > Let Delta shut down, They try hard for itProduct/Service: Non Permitted Flight11/17/2006 On TH’ 11-16-06, I was given ride to the airport by a friend of mine, to get on my flight . My friend is the witness and will notarize a signed affidavit which states the following. We pulled in the airport area, at the low deck of the South terminal, at 2:08 pm. I looked at my time and we ... Read full review > Delta CrooksProduct/Service:11/15/2006 GA For those of you out there, who are still delusional enough to consider flying Delta Airlines, go to Complaints.com and see the endless pages of complaints about Delta. If you still think they’re such a great airline, go ahead and fly with them, but when no whining when you get screwed over too. ... Read full review > Horrible ServiceProduct/Service:11/14/2006 GA I want to warn anyone out there to avoid using Delta Airlines at all costs. I could write a novel on how horrible their service is. My family had an incident with a name entered incorrectly on a ticket. With today's heightened security, this is a major issue. Delta gave us a huge run around and was ... Read full review > Delta surprised me with their customer serviceProduct/Service: Customer service11/9/2006 It seems as though the only reviews I write are for airlines... Anyway... I am in the Army Reserve and had to travel to a very remote part of the country for a 5 week school this past month. My reservations were made through the government travel agency using the information provided for me ... Read full review > Customer serviceProduct/Service: customer service10/22/2006 Delta Airlines has been by far the worst airline company that I have ever used. They made a mistake with the name and would NOT change it. I had to speak with a very disturbing customer service individual. After being transferred to the incompentent supervisor, I heard the same story of the no name ... Read full review > Missing Items from your baggageProduct/Service: Missing Items from your luggage10/7/2006 I had placed my Blue Tooth (Brand New) in an outer compartment zippered) of my suitcase so that I would have instant use of it once my luggage was lifted from the conveyor belt at the baggage claim. Well, guess what. It was there when I gave the luggage to a Delta employee. It was NOT there when I a... Read full review > Flight CancellationsProduct/Service: Flight Cancellations10/6/2006 NY NY My flight with Delta last year got cancelled and I had to change the flight and this year same thing happened. So, I postponed my return flight 1 week and they charged me $50.00 for that. I am not going to ever fly with Delta.... Read full review > Delta personnels' apathyProduct/Service: Flight from Paris to Mumbai10/2/2006 Paris I will never ever fly Delta again. And am going to try and convince as many people as possible of the same. To catch the 1130 flight to Mumbai from Paris I arrived at the airport at 9 am. I was checked in at 1013 hrs (Source :Delta records) -with an hour and 17 mins to go for the flight -well in... Read full review > Don't fly Delta if you can avoid it.Product/Service: Delta flights through Atlanta9/26/2006 Atlanta GA There is major construction happening at the Atlanta airport. Delta has their hub in Atlanta and is very much affected by this construction. Unfortunately, rather than tell me or you about potential delays Delta has chosen to insist that flights are on time. While departures from the gate may be... Read full review > Delta tells passengers "too bad"Product/Service: Customer Care/Flight Experience8/11/2006 Atlanta GA On August 10th My fiancé got to Orlando International airport at noon to check in for a flight to London via Atlanta. This was the day Heathrow was closed and all liquids were banned on planes. His flight finally boarded at 7:00 and then they sat on the run way for 3 hours. The Delta crew refus... Read full review > DELTA AIRLINES AS NUMBER 1'S WORST AIRLINEProduct/Service: domestic and international flights8/6/2006 Jacksonville FL Letter written to Delta Airlines On May 12, I took your Delta flight 5178 from Jacksonville, Florida to Boston at 3:15pm in order to catch a connecting flight to Paris (AF 321-7:50pm). Having boarded the aircraft on time, we all readied ourselves for the flight when after about ten minutes, we w... Read full review > Infant faresProduct/Service: infant reservations7/16/2006 I made reservations for my daughter and 20 month old granddaughter on line (travelocity). I was eligible for no fare if the child was a "lap child" and 1/2 fare for a seat if I went through Delta, but NOT if I went through travelocity. I did not know this. When I asked Delta to credit me the 1/2 far... Read full review > Where is my luggage?Product/Service: Lost luggage.7/15/2006 Atlanta GA I am the same teacher left stranded with the middle school students as a result of the cancellation of flight DL1007 in San Diego on July 6, 2006. The situation only got worse. I checked in my luggage in Atlanta. It was supposed to go directly to Athens. When I arrived in Athens I waited in vain for... Read full review > Delta Fails To DeliverProduct/Service: Cancelled Flight/ Lost Baggage7/15/2006 San Diego CA I am a schoolteacher in an inner-city school where more then 90% of our students receive free or reduced lunch. I arranged for an educational tour to Athens, Greece more then a year ago to allow the parents to come up with the $2400 for the tour. It was not easy but they did everything in their powe... Read full review > Airline serviceProduct/Service:7/9/2006 AR My husband and I were recently on vacation. We flew from BWI to Tuscon, AZ via another airline and attempted to return via Delta. I say we attempted because we NEVER did return to BWI on a Delta aircraft. We attempted to leave Tucson on Wednesday, 6-18-06 through Atlanta to Baltimore. Upon arr... Read full review > Delta is the BESTProduct/Service: Delta is the BEST7/3/2006 Green Bay WI Before I took my trip with Delta to Washington DC, I was very nervous. I was nervous because of all of the awful reviews on this website. My experience with Delta Airlines was exceptional. My flights we on time, my bags arrived at my destination, all staff I encountered were wonderful, and I felt we... Read full review > Thank You so muchProduct/Service:6/21/2006 New Orleans LA Ok first of all this is the first time I am flying completely alone without being an unaccompanied minor or with parents completely alone. The flight was from New Orleans to Atlanta to Stuttgart. When I got to Atlanta I got like super lost and couldn't find my gate so I went to the nearest customer ... Read full review > PLEASE READ BEFORE TAKING YOUR NEXT DELTA FLIGHTProduct/Service: International Travel5/10/2006 Atlanta GA Here is the letter I sent to Delta Airlines...good luck getting someone to respond if something similar happens to you. PLEASE READ BEFORE TAKING YOUR NEXT DELTA FLIGHT…DON'T THINK IT CAN HAPPEN TO YOU? A COLLEGUE IN THE SAME OFFICE AS ME HAPPENED TO SELECT DELTA AIRLINES FOR A SIMILAR TRIP AN... Read full review > HORRIBLE SERVICE AT DELTA AIRLINESProduct/Service:5/8/2006 Chicago IL I purchased 2 tickets for Detona Deach Int leaving May 7th. The itineraries stated that we could arrive at the check in counter least 15 minutes of depature. We got to counter at 33 minutes prior to depature. One of the stewardess asked another if she should check us in. The other Rita said no. My ... Read full review > Lack of seats available for Frequent Flyer milersProduct/Service: Frequent Flyer Miles4/22/2006 HI I want to share two letters that I wrote to the CEO of Delta Airlines. The first is dated March 7, 2006: "I have been a loyal patron of Delta Airlines for many years. And, for many years I have either paid full fare or upgraded, when told it was available, into business or first class. I say t... Read full review > Too Many Times - When will I learnProduct/Service: Lost Luggage4/3/2006 Cumming GA Delta is incompetent. They deserve to go out of business. I have lost respect for the organization in the last month. Please read below. Also, I was yelled at by a customer no-service manager when discussing my first damaged bag! 1st Week of March - ATL to New Jersey -- Delta loses my wife's lug... Read full review > Stranded in Atlanta!Product/Service:4/3/2006 Atlanta GA October 2005, we were booked on Air France flights from Scotland to Houston,Texas, via Paris. Our flight was late in landing in Paris, there was considerable incompetence on the part of Air France ground staff ( but that's another story!) and we missed our connection to Houston. Air France offered, ... Read full review > New Destination for Delta - HELLProduct/Service: reservations3/29/2006 Atlanta GA This is will be a two part review. The first part is Delta's automated reservation service, I spent 8 minutes (I timed it), trying to navigate their automated system. I wanted to make reservations from Atlanta to Salisbury MD, it continued to ask where I wanted to go and I annunciated very clearly "... Read full review > ServiceProduct/Service: Customer Service2/16/2006 Austin TX We bought our tickets to Colombia in February through our travel agent for a trip in December. We were given an "E-Ticket", which we presented to the desk upon check-in. We went through the whole process, including backage tags before being asked for paper tickets. When we explained that they had no... Read full review > Flight attendants from hellProduct/Service: Inflight service1/18/2006 Miami FL I had the most horrific and humiliating experience on a returning flight from Europe. It involved the treatment I received from flight attendants during the flight. I was waiting to use the bathroom when an elderly lady came in front of me and told me the cabin attendant had told her to use this p... Read full review > Rude, Abusive & downright liesProduct/Service: Horrible ending to a wonderful vacation thanks to12/22/2005 Below is an excerpt from a letter I intend to mail to Delta Airlines tomorrow. Upon our arrival in Miami we had to check in with Delta and we noticed the purposeful slow response of the ticket agents. It seemed like they didn’t care if people made their flight our not, but more interested on t... Read full review > Lost Baggage/ Excess Baggage ChargeProduct/Service: Lost Baggage12/16/2005 Asheville NC 04/17/2006: Well just wanted to add an update: On Jan 24, 2006 we rec. an email from Delta requesting that I once again forward them all the information concerning my husband's belongings. Well as of today we have not rec. any information concerning his claim. Once again Delta's Customer Care ***D... Read full review > Cheated Missionaries out of skymiles creditsProduct/Service: unethical12/14/2005 After reading the other complaints about Deltas disregard for upholding their side of the "skymiles" deal, I'm not encouraged about a positive conclusion to my own episode with Delta. My family of four are part of a missionary team that travels to Zambia, Africa each July to take medical and sp... Read full review > From bad to poor to patheticProduct/Service: Customer Service12/12/2005 It has been really sad to watch the threat and execution of the Chapter 11, I do not wish to be in the shoes of anyone at the company. Having been a non-failing patron of Delta since it is with great sadness, and frustration having got to the stage I am at today. As a result of the items mention... Read full review > DELTA STARVES U !!!Product/Service: DELTA STARVES U!!!11/17/2005 Columbus OH Hi, The following is part of my communication (both snail mailed & e-mailed) to Delta Airlines Customer Care & Corporate Offices, about the horrible treatment, that they had meted out to me on an International Flight. Despite constant follow-ups and reminders to Delta, they have not even bothe... Read full review > Customer ServiceProduct/Service: Customer Service10/16/2005 Maui HI We had such a great family vacation on Maui, The weather was great, the water is wonderful, the days and nights were fun as our family stayed on Maui. The Kannipali Shores hotel was wonderful. We left to go home on the 8th of October. We had a night Delta Airlines flight from Maui to LA. Delta ca... Read full review > Damaged Luggage and Customer ServiceProduct/Service: Baggage Handling9/12/2005 Charlotte NC I was on a return flight from Cincy to Charlotte and when I got my bags, one of my handles hand been nearly ripped off. I would not have minded if the luggage was cheap, but it was a Louis Vuitton bag. So I went to the baggage dept. customer service desk and was rudely informed by the desk agent t... Read full review > Customer comes lastProduct/Service: Customer is always last8/19/2005 I can't begin to tell you about the horrible treatment my wife and I received from Delta, on our recent trans-Atlantic flight to/from London. If you thought that TSA searches, pat-downs, and long security lines were bad... just deal with a Delta flight attendant or ticket agent. You'll wish you we... Read full review > Power Wheelchair DAmagedProduct/Service: Medical Equitment Damage7/23/2005 Atlanta GA This is regarding Flight 196 fro LAX to Atlanta, Ga. When I arrived at the jetway to await my power wheelchair, I was shocked to say the least, to see the severe damage tha was done to it when it arrived at my side. I imediately has the Delta SEC & Head of Baggage report to me. They filed a claim. I... Read full review > Horrible CompanyProduct/Service:7/15/2005 GA Just wanted folks to know what a terrible company this really is. My husband was an employee for over thirteen years. He was hurt on the job (a mechanic) and he went to their workman's comp doctors. They performed two ESI (Epideral Steroid Injections) which left him unable to walk. He has now b... Read full review > Returning from our honeymoon....Product/Service: Service7/1/2005 This is the letter I sent to Delta: “To whom it may concern” is probably not the way to start this letter since it seems that no one associated with Delta Air Lines is concerned about their customers or the misery their customers are subjected to every time we fly Delta. My husband and I fle... Read full review > Online ticketingProduct/Service: Airline6/8/2005 My grandfather died and my parents needed to fly out of the country the next day. I booked the domestic leg of the trip on Delta. My brother offered to pay so I used his credit card online. The transaction went through without a hitch and I received the email itinerary. When my parents got to th... Read full review > Delta Air Lines Ruined My Christmas Holiday All Inclusive VacationProduct/Service:5/18/2005 Cincinnati OH I am writing this review to ask for your assistance with my complaint against Delta Air Lines. Ultimately, I am requesting that Delta Airlines refund me $1797.71 Canadian and $175.00 U.S. for the loss of my all-inclusive Cuban vacation and additional costs caused by the delay of my 2 pieces of l... Read full review > Delta BlowsProduct/Service: Reservations5/15/2005 I am writing this letter to inform everyone how bad Delta Airline is and that I will never fly with this company again. I recently booked a vacation through Delta for myself and my fiancé and also for her parents. Since we needed two rooms we had to make two reservations and this trip was booked on... Read full review > delta license to stealProduct/Service: luggage theft5/14/2005 Delta stole items out of my luggage told me that the were responsible for absolutely nothing. Basically told my to f.. myself and laughed. Donna tannert wrote the following quote " We would like to point out that we pride ourselves on honesty and integrity of our employees and to re... Read full review > No wonder Delta is in financial trouble!Product/Service: Travel by air5/3/2005 Columbus OH My friend and I made reservations through Expedia for a trip (weekend)at Disney World. Our package included round trip tickets on Delta Airline, which I had never flown, and hotel tickets in Orlando. I have flown Southwest and Continental quite a lot especially since 911. But I have never encount... Read full review > Lost Luggage and Compensationn!!!Product/Service:4/16/2005 ATlanta GA I flew Singapore Airlines from Indonesia to Los Angeles and used DELTA from Los Angeles to Atlanta .I arrived in Los Angeles on January 8, 2005. I took my baggage out of the international arrival to be transferred to the domestic departure. I STILL SAW my luggage in Los ANgeles before I made the fli... Read full review > Employee TheftProduct/Service: Employee Theft2/15/2005 Atlanta GA Our connecting flight was missed due to an earlier flight delay. We were then directed to the wrong gate by a Delta employee. In all of the confusion, I had the harrowing experience of leaving my purse at a gate where we inquired about our reticked flights and immediately returned for it, but was ... Read full review > Hilton HeadProduct/Service: Hilton Head2/13/2005 Delta advertises their flights going into Savannah/Hilton Head airport when in actuality, the flights go into SAVANNAH and require a $75 cab ride in order to get to Hilton Head. In my opinion, this is very deceptive advertising and should be taken off the web site.... Read full review > Don't plan on redeeming your milesProduct/Service: frequent flyer mileage program1/28/2005 MA While trying to redeem frequent flyer miles for my wife and myself I got a very rude suprise. After repeated attempts, (busy signals, disconnected twice) I was told that there were no seats availabe on the flight we wanted. When I explained that their web site showed over one half of the plane e... Read full review > The Platinum ExperienceProduct/Service:1/18/2005 NV Having traveled nearly a half million miles on Delta, I have finally vowed to NEVER travel this pitiful airline again (unless forced to do so). The last two years, I've flown more than 100,000 miles each year, achieving the airline's Platinum Medallion level of frequent flyer, which I am at present... Read full review > Wonderful Customer Service in CincinnatiProduct/Service:12/29/2004 cincinnati OH Management Delta Airlines Compliments to your staff To whom it may concern: I see, so many times, people are quick to write with complaints regarding an airline; well mine is a letter of gratitude to the wonderful employees and management at the Delta location in Cincinnati. My fiancé, my... Read full review > 4 flights, 4 airports, 4 30+minute delays!Product/Service:10/26/2004 I've had my first experience on Delta this past weekend, and after the consistently poor experience I received, and the amount of ribbing I got from other more experienced travelers who knew better than to fly Delta, I am warning everyone I can: if you fly Delta, I highly recommend not relying on be... Read full review > Refusal to refund cancelled ticketProduct/Service: On line Ticket9/29/2004 NY Delta Airlines has THE WORST customer service policy in any industry I have ever encountered. NEVER USE DELTA. I am a small business owner, if I treated my customers as badly as Delta treats theirs, I'd be out of business pretty fast. NEVER USE DELTA I purchased an online ticket for a flight ... Read full review > Changing ticketsProduct/Service:8/10/2004 seattle WA My wife and i were planning a short trip to Atlanta from Seattle. We purchased 2 tickets online at delta.com for $341 a piece to go visit family and do some business. 13 days before the trip, our client called and wanted to meet with us 1 day early. I called delta and tied to move the trip up by 2 d... Read full review > Lying to customerProduct/Service:8/9/2004 Cedar Rapids IA A bad memory on Delta service. I was really upset at Delta service in the last week. Delta me to stay a night at a strange airport. Flying from Cedar Rapids, Iowa to Toronto, Canada via Cincinnati on July 30, I wasn't able to take the flight 6169 on time because the flight returned to Cin... Read full review > How Delta's domestic flight had bags into RUSSIA!Product/Service: Baggage Handling7/20/2004 Los Angeles CA How Delta's domestic flight passenger's personal itmes/data Ended up in... Russia! On Friday, July 16-04 As the flight from LAX to JFK seemed to be overbooked, the attendant at the gate has requested passenger to leave the 'personal' bags [one bag had contained: cell phone, address books, ... Read full review > Delta Luggage Handling _LOSTProduct/Service: LOST LUGGAGE7/16/2004 Fly DIRECT from Columbia to DFW around July 4 th weekend. We noted with concern that Delta removed three customers from the flight in Columbia, due to overweight conditions (how can an aircraft be overweight when it flew full for years?). We arrived in DFW to find that most if not ALL of the luggag... Read full review > Rudeness to a senior citizenProduct/Service: flight attendant6/6/2004 West PAlm Beach FL My mother was traveling back to New York from visiting myself and her grandchildren in West PAlm Beach Fl. At the flight 1998 a flight attendant wich was checking i guess before departure , saw that my mom had a small carry on bag with her wich she was placing under her seat, it is one of those smal... Read full review > NON ASSISTANCE TO A PASSENGERProduct/Service: PASSENGER5/17/2004 LAS VEGAS NV MY FRIENDS DAD WAS LEFT WITHOUT ASSSISTANCE IN ATLANTA HE IS LEGALLY BLIND ALSO HE HAS NO ASSISTANCE IN LAS VEGAS EITHER A PASSENGER HAD SEEN THAT HE NEEDED HELP SO SHE HAD HELPED HIM.ALSO IN ATLANTA THE INFORMATION PERSON WAS VERY RUDE HE WAS TRYING TO TELL HER HE NEEDED ASSISTANCE AND SHE JUST AC... Read full review > Where is my luggageProduct/Service: Lost Luggage5/11/2004 Manchester NH I arrived at Manchester, NH on Delta flight 5323 yesterday but my bag did not. The agent told me my bag would be on the next flight and would be delivered. I called the 800 number at 8:00 and was told my bag had been delivered at 7:00 and the file had been closed. When I assured the agent my bag ... Read full review > CSR's and Baggage HandlingProduct/Service:4/23/2004 i rarely fly delta unless i have to visit south florida. my friend and i, who had booked separately, called delta twice to make sure we were sitting together on our outbound flights (we had different returning flights). the customer service reps assured us we were. we did talk to several csr's, thou... Read full review > Our mistake, your problem, Skymiles lies.Product/Service: Skymiles customer service4/18/2004 Orlando FL I called to reserve a flight for my family using our skymiles. I explained to the agent that we would be transfering American Express points to our skymiles accounts to cover the differance in points. I asked the agent, not once but twice,how should I transfer the points. he stated, not once but ... Read full review > Unfair Restrictions on re-use of cancelled ticketProduct/Service:4/11/2004 Last spring we had to cancel a trip that we had save up 3 years for; a trip for my pregnant wife and my teenage stepson's to visit their relatives & friends in Russia. The cancellation was on my stepsons ticket as he was not able to travel due to misinformation given us by the I.N.S. regarding the ... Read full review > FLIGHT # DL603 WAS LOUDY PLANEProduct/Service:4/5/2004 ATLANTA GA I flew the plane #DL603 on March 18, 2004 from Atlanta to LAX (depart 7:15pm). I was very miserable in that plane because of several reasons. 1) There were 10 small TV didn't work, 2) The air conditions were on very high and there were a lot of customers were freezing too death. 3) I asked on... Read full review > Delta, Wow!Product/Service:4/1/2004 New York City NY I have 4 wonderful kids and a beautiful wife! We decided to take a trip to Hawaii in March 2004. So, we went on Oribtz and we had found Delta as a reasonable time and price. We usually take American but this time we couldn't because none of the times were right for us. Anyway, we had 1 stop in LA. S... Read full review > Delta is amazingProduct/Service:3/31/2004 Greenwich CT I've never taken trips before bacause I had this fear of planes, but this past March I went to the Bahamas and Salt Lake city, both using Delta Airlines and let me tell you, the flight was amazing!!!!!!!!!!!!!The crew was so so so nice and ploite and the food was better than a lot of restuarants I h... Read full review > good flightsProduct/Service:3/30/2004 Delta's flights are all awesome. There is good food, great service and the puntuality of the company is great! My whole family loves Delta! We all think everyone should too. Along with US Airways and Continental, Delta is the best American airline!... Read full review > telltheairlines.orgProduct/Service: telltheairlines.org3/15/2004 a web site to post complaints to the airlines... Read full review > ambushed by DeltaProduct/Service:3/11/2004 knoxville TN I have flown often with Delta. One of my annual trips is to whistler to ski, landing in vancouver. I have flown every year,even after 9-11. It has been my practice to use a copy of my birth certificate for fear of losing my original. I always check the web site to see if there have been any chang... Read full review > Gouging the grievingProduct/Service:2/28/2004 My wife and I flew on Delta Airlines to Cancun on vacation over the holidays. While we were vacationing in Cancun, my father died suddenly, and we had to return to the US. This meant that we had to change our flight plans. We had to leave two days early and fly to Indianapolis for his funeral, inst... Read full review > Award TicketsProduct/Service: Award Tickets2/18/2004 Im a Platinum card holder on Delta for three years now, but have yet to ever really enjoy any of the benefits Platinum should bring. Even upgrading to first class on domestic flights is nearly impossible these days. Aside from the Crown Room privileges, there is absolutely no incentive to fly... Read full review > TRAVEL, BAGGAGE, EMPATHYProduct/Service: travel baggage etc.2/17/2004 DAYTON OH I WAS TRAVELING FROM DAYTON OHIO TO MIAMI FLORIDA, I WAS CHARGED $80 MORE THAN I EXPECTED TO PAY BECAUSE OF A CARRY ON THAT WAS SMALL ENOUGH TO BE ON BOARD WITH ME, IT CONTAINED MY MEDICINES AND PERSONAL HYGIENE PRODUCTS. I NOTICED SEVERAL OF THE OTHER PASSENGERS WITH SIMILAR CARRY-ONS THAT WERE NOT... Read full review > If they only knew....Product/Service: Lost luggage2/15/2004 Atlanta GA A very close friend recently had his luggage "misplaced" by Delta-although if you ask Delta they will write it off on some other entity-when traveling from Atlanta to an international destination. I wouldn't have been concerned, however as I listened to my friends story it seemed alot like a broken... Read full review > Redeeming milesProduct/Service:11/24/2003 Just tried to redeem 4 tickets for RT from St.Louis to Miami on Dec.25 returning Jan 1. Choose those dates because AA and SW do not black out. Website kept telling me I didn't have enough miles (128,000) for 4 tickets even tho chart shows 25,000 per ticket. Called desk and live person said that thos... Read full review > Seat Assignment DiscriminationProduct/Service: Seat Assignment Discrimination10/4/2003 Delta has adopted a practice of refusing seat assignments to those holding tickets based at least partially on who has paid the most for their ticket. I have experienced this in flying from FT lauderdale to Hartford tyhrough Atlanta. When I checked in in FT. Laud. they would only give me my seat as... Read full review > Flight delayProduct/Service: Flight delayed due to no pilots available to fly t7/8/2002 We were flight 1886. At Laguardia Airport two hours before departure, waited in a long line for an hour, because Delta only had four agents working during rush hour. My Administrative Assistant had used our Corporate Express travel card to purchase the tickets, and when I got to the gate, the Del... Read full review > unfair practiceProduct/Service: Customer Serivce4/23/2002 SLC UT In September of 2000 my clients were scheduled to take an Alaskan Cruise and purchased airline tickets on Delta Airlines. My clients are senior citizens and the wife developed a servere medical condition that prevented her from taking the cruise. the couple had purchased cruise cancellation insura... Read full review > Lost baggageProduct/Service:2/19/2002 Atlanta GA I have received a check, in the amount of $640.00, which I do not intend to cash. My single piece of luggage was misplaced owing to the incompetence of one your agents. On returning to Atlanta from Buenos Aires (an Awards flight), I had to wait two and a half hours for a connectin... Read full review > Product/Service: 12/9/2001 Seattle WA On Oct. 12, 2001, my husband and I arrived at SeaTac airport in Seattle, Wash., at the scheduled departure time of 11:40 a.m. for flight #528 to Atlanta. In Atlanta, we were scheduled to connect to flight #8195 to Cancun, operated by AeroMexico. Upon arrival at SeaTac, we discovered that our conn... Read full review > Delta Airlines Ticket RefundProduct/Service:12/3/2001 Birmingham AL Due to the dissaster on Sept.11, 2001, we would like a refund of round trip tickets bought last August for a trip to Miami next April 21, 2002, to connect with Carnival Cruise Ship. Our cruise is cancelled due to fear because of what happened. Delta Airlines has refused refund and will not allow us ... Read full review > Beware of flight cancellationsProduct/Service:11/7/2001 Chicago IL I had booked a flight to Miami about 2 months ago. A few days before the flight, I logged onto to the website to confirm my travel plans. Everything was all set to go. The night before I was scheduled to leave, I thought I would print another copy of my itinerary as a backup since I knew it is no... Read full review > broken seat on a 6 hour flightProduct/Service:10/17/2001 boston MA my 82 year old mother sat in a broken seat with springs coming up out of the seat which she had to sit on 2 pillows just not to feel the springs and the back was broken so she had no support to balance herself from the springs on the seat. To help keep me as a potential future customer, I would l... Read full review > Product/Service: 9/10/2001 LGA NY On August 31, 2001, on Delta Airlines, leaving New York @ 9:30 am to Miami, with connection in Atlanta. At 9:45 am, my two girlfriends and I were sitting in our seats still waiting on our departure, due to some problems with the air conditioning. When we boarded the aircraft, we noticed that the a... Read full review > Curb service SFOProduct/Service:9/4/2001 San Franscisco CA Flying at 12 Noon Labor day, 2001. SFO Curb service was very quick, informative, and very friendly. Machine for tags? was broke but they moved over to other without a problem. Thank you for your time.... Read full review > Harrassment and abuse by flight attendantProduct/Service: Flight from Austin, TX to Atlanta on 8/9/018/28/2001 Atlanta GA I make more than 60 flights annually and have been a 16-year Delta devotee. On August 9, 2001, I was subjected to harrassment and abuse by a hostile flight attendant, who attempted to have me ejected from the flight with NO explanation other than an apparent desire to demonstrate her supreme power ... Read full review > Customer Complaint against Delta AirlinesProduct/Service:8/16/2001 Detyroit I am writing to you regarding a recent incident that occurred while interacting with Delta Airlines. I bought from my travel agent (a very skillful and diligent one) two tickets for my wife and my son for a round-trip fly from Detroit, MI (DTW) to Bucharest, Romania (OTP) on June 04, 2001 and ret... Read full review > My luggage was intentionally withheld from my planeProduct/Service:6/25/2001 Evansville IN I was flying to Evansville, Indiana from Atlanta, Georgia for a freind's wedding on June 23rd. When I arrived to Evansville, my bag was not there. I asked the customer service representative at the desk where my bag was. She said that it is common that the bags are withheld from your flight and put ... Read full review > Very DissapointedProduct/Service:6/20/2001 Los Angeles CA All the time that i travel, i traveled by American Airlines, I was reading an article in a Forbes magazine stating that Delta was the best. So i decided to fly by Delta to Orlando. First I had requested two days off my job to go 6/15-18. I have an uncle I have not seen in 20 years that lives in Pal... Read full review > Product/Service: 2/18/2001 Jacksonville FL This is my second attempt to voice my displeasure of the service I received from December 22, 2000 to December 26, 2000. I originally sent a letter via the U.S. Postal Service dated December 29, 2000. After waiting for several months, I called the "Customer Care" service number and talked to someo... Read full review > Complaint LetterProduct/Service:1/10/2001 San Jose CA Dear Sir/Madam, Delta being my preferred airline, it had been my preference for booking current travel arrangements. However, I would like to register a complaint regarding a travel booking with Delta through Travelocity which was cancelled subsequent to my confirming the reservation. I had m... Read full review > Unused TicketsProduct/Service:1/3/2001 Los Angeles CA I purchase 6 tickets on July 1998 through a Delta Air Lines outlet in Hollywood, California. During the purchase of these ticket I was informed by the Delta Air Lines representative handling this transaction that these tickets would be valid for two years after purchase. I was unable to use 1 ticket... Read full review > Flight Cancellation ProblemsProduct/Service:1/2/2001 Mobile AL I've been a loyal Delta frequent flyer all my life. However, after my latest Delta experience I will think twice before using the airline again. I planned a trip to New York on New Year's, but it was cut short due to the Delta pilot problem... I was forced to change my New Year Copyright 2000-2010 My3cents, LLC |