Europcar - Poor Customer Service

Product/Service: Car Rental
7/29/2010

Without a doubt, the worst customer service (or lack thereof) we have ever encountered. Only wish we had read previous reviews prior to using this company. We travelled from Australia to NZ and rented a car from Europcar Auckland in March this year. While touring the North Island our trip went witho... Read full review >

Crooks

Product/Service: Car Rental
7/26/2010

I used my credit card to RESERVE/HOLD a second car that we thought we might need in Italy. We didn't need it because we were driving a car from them already.

To my dismay, they charged me the full rate for a car I did not pick up. They apparently charge you IN FULL before you get there.

... Read full review >

Europcar - THIEVES!!

Product/Service: Car rental
7/23/2010

In a word, terrible! Charged 2 months after the car was returned for damage previously done to the car of which I had immediately notified them on hire of the vehicle. Followed by ignorant and rude replys by customer service, and 8 months later I still don't have my money back. Avoid at all costs!... Read full review >

Poor service in handling car reservation

Product/Service: premium car rental for Spain
7/9/2010

I have made a reservation on Europcar website in Feb 2010. About 2 weeks back they asked me for additional details (2 credit cards, employer name & phone) threatening me to cancel my reservation if I don't provide such details in 48 hours. Upon providing the details they still cancelled my reservati... Read full review >

Thieves at Europcar Madrid Atocha Station!

Product/Service: Europcar Atocha Station office
7/3/2010 Campo de las Naciones, Madrid, Spain

Beware Europcar Atocha Station office!!

Yes, it's very central. But avoid Europcar's Atocha Station office at all costs if you want to have any hope of recovering anything you might have left behind. When we returned our rental car a few weeks ago, I had a bad stomach virus and felt like I'd been... Read full review >

Europcar...the great car rental disaster

Product/Service: The Worst Customer Service
6/24/2010 God only know KS

I had two problems with Europcar in 2009 and 2010.

First problem: When renting in Catania, Sicily, the gas tank was given to me on "empty" when we picked up the car. When I said to the lady at the Europcar office that they are required to give it to me "full", she said not to worry; simply re... Read full review >

Great after service and friendly staff make it a pleasure

Product/Service: Rental in Port Elizabeth
5/14/2010

Just a short note to confirm the great service I got from Europcar in South Africa. The keys to our original vehicle were stolen and a new vehicle was delivered within 30mins. All jerseys and kit in original car were retrieved and sent back to us in Johannesburg. What impressed me was the note from ... Read full review >

Bait and switch from Europcar in Mexico: We had to pay almost 50% more than the official reservation quoted

Product/Service:
5/13/2010

We reserved a car over Internet using Europcar web page and received a reservation that explicitly listed the total price. However, when picking up the car at the Europcar station in Mexico, the employees demanded us to pay additional Liability Insurance Supplement, saying it is mandatory. The offic... Read full review >

Do not Rent from Europcar EVER

Product/Service: Car Rental
5/9/2010

BLUF: DO NOT RENT FROM THIS COMPANY

1. This company is dishonest and will rip you off
2. They have NO customer service
3. Absolutely the worst company I have ever dealt with

With the volcano grounding all air flight I rented a car in Frankfurt to Madrid. I was off for a 24 hour drive wit... Read full review >

Europcar - excess charges

Product/Service: car hire
5/4/2010

We had a negative experience with Europcar in Europe over Dec/Jan 2010. Everything went well until we returned to Australia. After our return, we received notification from Europcar that 180 Euros would be deducted from our Mastercard for GPS hire and for a drop off fee. I tried for 2 months to cont... Read full review >

Double Charging And Lack Of Customer Service

Product/Service: Car Hire-August 2009
5/2/2010 UK

Having seen other reviews on this site, I thought I would add my voice to those dissatisfied with Europcar's customer service (or lack thereof). I rented a car in July/August 2009 for 1 month. When I took the car, I confirmed with the clerk that it should be returned empty. I then confirmed sam... Read full review >

Complaints on Europcar Spain car rental service

Product/Service:
4/16/2010

Car was received at Railway Station Valencia (RENFE) February 27th, 2010 at 10:41h.

Rental contract gives damage report on the car going out:
Frente Capo Risco 0 a 50mm (Scratch in the front)
Ld. Condutor Prt Frente Raspado (lateral scratch driver side)
Traseira Porta Mala Raspado (scratch in ... Read full review >

Rip off cahrges afetr the car is returned

Product/Service: Car Hire Geneva
4/11/2010

Its happened to me twice..great deal on paper and then when the car is returned they add charges to your credit card. they know you can nothing about it or chase it through from a forein country.

Don't use them.
... Read full review >

Unethical, dodgy, unfriendly, overall terrible experience

Product/Service: Car Rental
4/5/2010

I hired a car from Europcar in Perth, Western Australia in October 2009.

I previously was a long term Europcar customer, hiring through work probably once a month, and normally I would hire the most expensive luxury car available.

Over the previous 12 months I noticed the customer service goi... Read full review >

Watch out for European Car Rental Rip-offs -rent only from US firms

Product/Service: Genral policies
2/18/2010

If renting a car in Europe, would strongly suggest dealing with a US firm. I made the mistake of renting from Europcar. I was late getting the car back because I did not know Italy that well. Their policy is if you are late, to charge you for an entire day at full retail, walk in rates. No warni... Read full review >

Europcar no refund! and no response!

Product/Service: Car Hire
1/27/2010 Glasgow

Rented car from Europe car hire over xmas. Initially purchased the fuel option which I later cancelled. But they still charged me! I called them several times either they don’t answer or the guy says my manager is away when he will be back we will resolve this. went on for weeks!... Read full review >

Watch Out For these Banditos

Product/Service:
1/26/2010

Rented a car in Los Cabos Mexico thru Expedia and bought insurance before I arrived. Was informed the insurance was not recognized in Mexico, even though it clearly stated it was. I was left with no choice but to take full coverage. If I would have taken partial insurance my credit card would have a... Read full review >

HUGE charges in the fine print - don't listen to the agents

Product/Service: Dropping off at a different local
1/14/2010 Florence

Rented a car from Europcar in Florence Italy with the intention of returning it there and taking the train back to the Rome airport. After talking to the agent, I learned that the cost of returning the car in Rome would be 50 Euro extra - about the same price as a plane ticket.

Wrong.

The bill... Read full review >

Europcar - Awful customer service

Product/Service: car rental
1/6/2010

I hired a car with Europcar in Italy and they took a cash deposit off me - on return they claimed not to have any money left to refund me !
Called the UK "Customer Service" dept (on a premium number) and they were a joke !
Spoke today to a Rachel Clark who told me she did not care about customers ... Read full review >

Be careful hiring from Europcar

Product/Service:
12/25/2009

Reading about the reported scams on credit cards carried out by Europcar one wonders if all the fraudulent card transactions are suggested by management as an extra money making source. Reading the dozens of complaints I am amazed Senior Directors can sleep at night. Surely they read the complaints ... Read full review >

Europcar drives your credit card up without permission

Product/Service: Car hire
12/24/2009 France

We hired a Kangoo "passenger van" through Carhire3000. On arriving at Europcar Carcassonne airport we were allocated a Peugeot 3008 car instead. However, not told, just allowed to walk around the car park with keys for 15minutes looking for a Kangoo. Complained it wasn't similar to a van for carryi... Read full review >

More Trouble Than Its Worth

Product/Service:
12/6/2009

I will never rent another car from Europcar.

First, because I have insurance on my credit card I declined their insurance. Europcar's response was to charge my credit car $1,300.

Second, four days into our trip we received a call, demanding we return to the airport and switch the car beca... Read full review >

Europcar abusing customers

Product/Service:
11/29/2009 Malaga - Spain

Being a frequent easyJet customer, I was used to rent my car from Europcar, their preferred partner.
My destination is mostly Malaga, Spain.
Recently I was abused by Europcar, since they charged me for a damage that was already present on the car. It was minor damage on the front spoiler, several ... Read full review >

Europcar Christchurch NZ make false damage claims

Product/Service: hire car
11/26/2009

Worst hire car experience ever. We recently hired a car under my partner's name in New Zealand from Australia for a period of approx 14 days. We returned the car to Christchurch International Airport in clean condition with no damage. There was no one at the Europcar desk. A sign informed us that th... Read full review >

Bad Encounter with Europcar

Product/Service: Damage on Car without notifying before signed
11/13/2009 Birmingham

1. Despite we have three persons at the counter while checking in the car, my colleage was asked to sign next to the defects column on the hire car sheet, which indicated that the defects were there (this was indicated to us at the car park) and known to their staff, none of us heard of any mentio... Read full review >

Rental Car with Bald Tyres

Product/Service: Rental Car with Dangerous bald Tires
11/5/2009 Cork Airport

The car I rented last weekend from Europcar at Cork Airport Ireland, had 2 bald front tyres. They deny this saying that they were low but road legal...whatever that means. They did however agree to change the tyres because 'we only approved their swapping out so as you would feel more confident with... Read full review >

Europcar Is One of the Most Dishonest and Incompetent Companies I Have Ever Come Across

Product/Service: Car Rental
10/19/2009

I want to report the horrifying experience I had with Europcar in Portugal during the month of September. On June 16th, I booked a reserve of a compact car with automatic gear for the period 15th September (Évora) – 24th September (Vila Real) under the name of my wife for the guaranteed price of... Read full review >

Dire Hire

Product/Service: Van Rental
10/17/2009

Rental Agreement No.: 2075622009
I pre-booked a small van for a day hire over the internet from Europcar UK Ltd at a quoted 40.25 euros to be collected 19.09.09 from their Etoile Foch depot in Paris, France, this quote subsequently morphed into a total of 109.71 euros with CDW insurance and other s... Read full review >

Europcar overcharging

Product/Service:
10/15/2009

I used Europcar twice and was overcharged twice.
Once in Dubai because they locally inserted another car group so that my booked car type ended up in a higher group. All complaints remained unanswered. Now I booked a car with National for Frankfurt and ended up again with Europcar (obviously the pa... Read full review >

Holding on to money that does not belong to them

Product/Service: Holding on to money for 45 days after third party paid money damage to vehicle
10/14/2009 Bruma, Johannesburg

Rented a car from Europcar South Africa in May 2009 and was involved in an accident which was 100% the fault of the 3rd party, which admitted guilt. Europcar withdrew ZAR6000.00 from our credit card as per their contact straight away, and started pursuing payment from the guilty 3rd party. Payment w... Read full review >

Steer Clear

Product/Service: Car + GPS rental
10/9/2009

On September 8th 2009 I had booked a car for 9:30. I was to pick it up at the Edinburgh office and drop it off on September 11th at the Glasgow Office prior to returning home to Canada.

While in Edinburgh, there was a delay and I sat in the office from 9:15 until 11:00 waiting for my car. When it... Read full review >

Europcar - don't use them

Product/Service:
10/7/2009

Fell for the 'tyre' scam. Charged 500 euros for 3 tyres. They ask you to check tyres and sign that they are ok - naturally you check that they are inflated sufficiently and the tread. They then do you for very slight marks and scuffs on the tyre walls when you return the car. Very clever - please be... Read full review >

Overcharging & then denial

Product/Service: Car Hire
9/24/2009

Entered into an Agreemnet for a one way, one day rental. When I dropped the car off before the allotted time, their office was closed so left it & posted the keys. When the invioce acme through I was charged for two extra days.
Treid calling their 'help' line twice buit on both occasions left liste... Read full review >

False Invoicing and very Bad services

Product/Service:
9/20/2009

Please do not rent cars from Europcar because they will charge you for cars you did not rent, without you knowing. And when they should be solving this problem with the consumer, they will say that it is your fault and will do nothing to solve the problem.
Do not post credit cards details .... REME... Read full review >

Disreputable service

Product/Service: car hire
9/19/2009

We organized a fixed price car rental of 309euros for 10 days from Australia to be picked up at Bergerac Airport in France. The car was ok and was duly returned to the agreed drop-off point at Bordeaux Airport. We checked our bank statement a couple of days later and found we had been billed 543eu... Read full review >

Read the fine print

Product/Service: car rental
9/16/2009

Avoid using Europcar. First, their offices are usually pretty far from where you want to be, so you have to hunt it down or take a taxi. It took me an hour to find the office in Sienna and, since it was a Sunday, they were not supposed to be open, but someone did wait for me to show up. Second, they... Read full review >

What A Ripoff

Product/Service:
9/10/2009 Faro Airport

Recently hired a car from Europcar at Faro Airport and on returning the car, was charged 270 euros for a new tyre!! The car was covered in bumps and scratches when I picked it up and I bet they they had been charged for and then not put right. I will never use this company again.... Read full review >

Car rental

Product/Service: cdw insurance rippoff
9/3/2009

I rented my europcar with a Visa from navy federal credit union that covers my insurance I even printed it up and they charged my credit card over $600.This company does not answer a phone and doesn't care about the customer. DO NOT USE THIS COMPANY OR YOU WILL PAY AND BE SORRY!!!!... Read full review >

Avoid Europcar even if it means walking!

Product/Service:
8/27/2009

I went on holiday with my family (husband and 2 year old son) in June 2009 to Italy, I was 5 months pregnant at the time. When we arrived to pick up our car in Pisa airport, we were told the booking was cancelled even though I had checked with Europcar Ireland that everything was ok before we left a... Read full review >

Europcar rental cheats you after the rental period is long over

Product/Service: Rental of a car at Sydney Australia airport
8/15/2009 Sydney, Australia

I just received a bill for $38.00 with a long complex explanation why they can charge me more for nothing, one month after the rental period ended.

This is a cheating, lying company. Rent from Hertz or Avis for honest service. Anybody but Europcar!

Dan... Read full review >

Boycott Europcar! No, wage war against Europcar!

Product/Service: Car Rental
7/4/2009

When I made and modified a car reservation in June, 2007, I was accidentally charged three times for one rental. For the next 8 months I tried to get this money back, but no-one at Europcar cared. At every little step, I had to wait, beg, wait again, beg again, wait again, and beg again. Only one p... Read full review >

Avoid Europcar unless you like getting ripped off

Product/Service: Car rental - London UK
7/2/2009 London UK

Beware - they will try at every point to find extras to charge you. they don't honor prices if you book through another site (UK Car Hire in my case)

Read Everything they give you. They will add items and stick to the smallest details. For example, going from the US to rent a car in London, the a... Read full review >

Europcar Adelaide Is A Disgrace

Product/Service: The Bogus Charge And Rebate That Has Never Happened
6/27/2009 Adelaide, South Australia

Below is the original email to europcar once I received a bogus $98 repair charge. It has now been 5 months, at least 10 phone calls from me to them, 4 personal visits to the depot and promised returned calls from state managers that never happened. Basically the repair charge is bogus and they owe ... Read full review >

Europcar Acts Dishonestly

Product/Service: Car Hire
6/26/2009 Stevenage, Hertfordshire

Last month I booked a hire car. The day after I made the booking I tried to change the pickup location . I was informed I would have to cancel my booking and make a new one. This would result in Europcar refunding the original fee. However, contrary to their promise, they did not refund the orig... Read full review >

Fraud with consumers credit card

Product/Service: Rental car in Queenstown, NZ
6/26/2009 Queenstown

Beware when you rent a car from Europcar from New Zealand.
I rented a car from Queenstown from 05-16-09 to 05-21-09, and I got ripped off. I payed using my Mastercard before we took the car out of the lot. I agreed to pay the amount in full. Everything went well but a month later there was a charge... Read full review >

Avoid Europcar

Product/Service: Car Rental - Faro, Portugal
6/26/2009

My wife and I rented a Peugot 107 for two weeks in June 2009, through easyJet, from the Faro Airport outlet of Europcar Portugal.
I declined the 13 euros per day for CDW & THW since I had coverage with my Canadian RBC credit card. Europcar told me that I would be responsible for any damages up to ... Read full review >

Warning: Do NOT deal with them! Appalling service and don't reply to letters

Product/Service: car hire in Italy
6/22/2009 Italy

June 2008, hired a car in Italy. Puncture but no spare wheel. Had to wait one hour for pick up truck to take me and car on 2 hr trip (no aircon) in scorching heat. Exchanged car (not wheel)however aircon non-functional in new car (reading between 37 and 40 degrees on 3 hr trip).

Europcar immedia... Read full review >

Horrible roadside assistance and poor customer service

Product/Service:
6/19/2009

We rented a car from europcar for a week in May. The day before we were to return the car it stalled. We tried for 5 hours to contact roadside assistance. We were finally towed to the middle of nowhere. Europcar told us to find a way to get back to our villa over an hour away. They told us they... Read full review >

Company tried twice to double charge me

Product/Service: Rental car from Birmingham airport U.K.
6/15/2009 55 WELFORD RD,LEICESTER

Checked in at Europcar desk to collect pre booked rental car, told that V. A.T. was not included in price I had paid. Luckily I had with me the contract. They read contract and therefore did not add the charge. Upon return the U. S.A. I was informed that a letter had been sent to the residence I had... Read full review >

Poor Customer Service / Overcharged Invoice

Product/Service:
5/29/2009 london

I rent a car from Europcar over a bank holiday early this month (2-4 May 2009). After one week of returning the car I realized overcharge on my credit card bill (over 100% more). They charged one more day because the officer was too busy to retrieve my key on the first thing in the morning after ban... Read full review >

Phony Credit Card Charges

Product/Service: Car Rental Service Italy
5/7/2009 Italy

I spent 2 months in Italy last year from August to October 2008. While we were there we rented a car. The Place we rented from was Europcar at the Termini location in Rome.

As with any car rental you must produce your credit card
even if you are paying cash for the vehicle.

Upon each vehicl... Read full review >

The Worst Rental Company... At Least In Mexico

Product/Service: Car Rental
4/16/2009 Cancun

I rented a car in Cancun, Mexico from April 8 to April 12. The worst experience I've ever had renting a car. I paid 191% more than the quoted price based on false requirements and invalid charges. I can't assert to stay away from this company, but I can sure advice to stay away from it in Cancun i... Read full review >

CDW Europcar

Product/Service: Decline CDW and Theft Protection
4/9/2009 Queretaro

We pre-booked a car with Europcar, in Mexico, Querataro.

We were informed that we can decline the collision damage waiver and theft protection of we have a third party insurance, such as offered by our credit card.

When we arrived to pick up the car, the service woman did not like the idea t... Read full review >

Another Scam From Europcar!!

Product/Service: Car Rental
3/20/2009 Brisbane Airport

My recent experience with this car rental company...

I have booked & used the car over the weekend 6-9 March 2009 in Brisbane. I have picked it up at the airport on Friday 6 March ’09 and was given a condition report which had a couple of scratches mentioned in the Existing Damage section. I’... Read full review >

Misbilling In South Africa

Product/Service: Europcar Car Rental
2/28/2009 Cape Town, South Africa

Europcar/Imperial did not honor the rate quoted by Expedia. It added charges for insurance which I could not decline and were not included in the Expedia reservation. They charged me for gas after I had filled up less than a mile from the drop off. Despite thoroughly inspecting the car (in a very co... Read full review >

Not Being Refunded For A Car Rental I Was Wrongly Denied

Product/Service:
1/23/2009 Greece, Athens

In August last year, I flew into Athens airport (Greece) with my wife and children for a three week holiday.

We flew with EasyJet and through EasyJet booked a hire vehicle with Europcar.
At the Europcar counter at the airport the gentlemen in question refused to give me the vehicle claiming th... Read full review >

Avoid Europcar Spain

Product/Service:
1/8/2009 Spain

We rented a car in Granada at Europcar Spain; they had the best deal for Peugeot's, which was the kind of car we wanted. The car we got seemed to be fine but..

We noticed a rear tire looked low but were told it was not. When the tire blew out, leaving us stranded on the road at midnight, we tried... Read full review >

Beware False Advertising

Product/Service: Car Rental
11/3/2008 Cancun

When I picked up the car in June of 2008, the staff pointed out the estimated cost of my rental, one that was lower than the on-line quoted price. When I picked up the car, the same amount was identified. My bill, however, was more expensive, and, upon closer inspection I saw that the price advert... Read full review >

False Invoicing

Product/Service: Car Rental
9/13/2008 Myrtle Beach SC

Do not under any circumstances post credit card details on the Europcar International website because the details may be hacked and used to charge your card for rentals you do not use. Also, do not expect Eurpocar to respond to any emails, faxes, or letters when you ask them to correct errors. They ... Read full review >

Horrible Car Rental Experience - Will Never Use Again

Product/Service: Car Rental in France
9/12/2008 Paris, France

My rental was with Europcar through AutoEurope.

I showed up at the Europcar office about 10 minutes after the reservation time. I was asked whether I could drive a manual transmission. I said “no” and was informed that in that case I would need to wait while someone from the agency went somew... Read full review >

Europcar Fraud

Product/Service: Rental Car
8/16/2008

Europcar at the Florence airport recently provided me with a defective vehicle that was in need of maintenance. When I returned the vehicle three hours after renting it, the sales woman became hostile and rude, and told me that I do not know how to drive, and that I damaged their car. They did not... Read full review >

No Foreknowledge On Damage Assessment - No Invoicing

Product/Service: Damage Assessments Dishonest
6/24/2008

I've recently hired a car in South Africa through Europcar and was disappointed by the fact that the car incurred a minor dent when I returned from a petrol station car park. I thought this would be typically my luck with a hired car. The attendant had informed me that the car had driven off a coupl... Read full review >

Horrible Experience with Europcar in Mexico

Product/Service: Auto rental
6/17/2008 Cancun, Mexico

Rented a car in Cancun Mexico for one week and upon returning it to the airport location my family and I were held hostage and forced to pay a bogus claim for damages to the car windshield that were not made by us and in any case so minor as to be be nearly impossible to see. The car itself was old... Read full review >

Phantom Damage Scam

Product/Service: Car Hire
6/11/2008 Lyon France

We rented a car from Holiday Autos for five days from Lyon airport and they allocated Europcar as the local renter. No problems or bumps. Didn't even take photos when we returned it because a uniformed Europcar employee inspected the car in front of the five of us, accepted it as undamaged and sen... Read full review >

Customer Service Alleges Customer Instead Of Solving Customer Problem

Product/Service: Car Renting
5/19/2008 sydney

I am renting car's from EuropCar since 3 years.The particular location wherein I rent from, has an employee of the company who has created problems, So I made a complaint against the customer service about the specific problem about the car which was more related due to the employee negligence, whic... Read full review >

Customer Service phone # never works, busy or on hold

Product/Service: Car rental
4/17/2008 KY

I have been trying to call Europcar for 5 days and so far no luck... Made car reservation with them and they took all the info they need including my credit card #, they told me they will e-mail me my confirmation # and I can go on line and check my reservation and make any changes if needed to.. we... Read full review >

What A Shame

Product/Service: Car Rental
3/5/2008

Rented the a/m vehicle via auto europe uk and paid full rental in advance for 4 days.

At the Stansted station I paid for a full tank of fuel and extra insurance to remove all excess.

Before leaving their office I was made to leave a thumb print which my solicitor advises is highly irregul... Read full review >

Don't get scammed by Europcar!

Product/Service: Rental Car
3/1/2008

I wish I had scoured the Internet beforehand about Europcar! Having booked through Travelocity, we picked up our rental car from Copenhagen and dropped it off at Frankfurt airport 3 days later. Europcar helped themselves to 2 extra days rental fee and insurance charges, which amounted to nearly $4... Read full review >

Total Disgrace

Product/Service: Car Hire
2/8/2008 London Gatwick

I have just had a big problem with Europcar if you are renting you should be very careful. I booked a car on line through a link after booking a hotel and prepaid a month in advance. When I arrived to pick up my car I was subject to an interrogation as to how I had got this booking , did I work for ... Read full review >

Hire Car Not Up To Standard

Product/Service: Hire Car
1/25/2008

I made a reservation for a hire car with Europcar in the Madeira Island in December as I have done for 4 consecutive years. But this time I must say I wasn't pleased with the car that Europcar provided me with. For a company that says they charge more because they have all new cars and the best serv... Read full review >

Rip Off

Product/Service: Car Hire
1/19/2008

Europcar Adelaide upon returning the car the inspection was carried out without my presence that wasn't required they stated, if they needed to they would ring me they didn't because the new inexperienced member of staff missed the number that was on the hire document. They claimed the windscreen wa... Read full review >

Charged for non damage

Product/Service: Europcar Dublin
11/19/2007 Dublin

Having returned our 7 seater car to Dublin Airport in July, after a 7 day hire, we asked at the desk for them to check it, they said they didn't need to, i again said i wanted them to check it for damage, they asked if there was any damage to it, i told them no, they signed it off, but didn't give u... Read full review >

Europ car excels at shirking responsibility

Product/Service: Car rental/hire
11/9/2007

I secured a car in Ireland through Europcar at Dublin Airport for my 3 weeks stay in Ireland with family in early July 2007. Europcar provided me with a Nissan Tiida. The car, with regard to size and handling, was as I expected. I encountered difficulty with the lights once I needed them three day... Read full review >

Shady Company - Beware!

Product/Service: Car Rental
9/19/2007 Toronto

New Frontier car rental is a cover up for Europcar - which has horrible reviews from consumers all over the world - I was one of their victims.

My internet booking for a week stated: $189.27. In small letters below, that I did not notice was: "(may not include taxes/fees)"

My bill with extra... Read full review >

Rip Off Fuel Charge - Never give them Credit Card

Product/Service: Car Rental
9/8/2007 UK

I used a lot of hire cars over the years and have learnt that it's always best to pay by cheque or cash. Never pay by credit card. The hire companies simply load on additional charges at a later date.
Europcar in Spain (Gerona) refused to accept an American Express travelers cheque, so against my... Read full review >

Europcar's fraudulent practices

Product/Service: Fraud by the company
8/29/2007 DUBLIN, IRELAND

I arrived in Dublin having a reservation with Auto Europe which required a deposit. Upon arrival the clerk made a very big deal about the deductible but failed to mention the additional 500 dollars because I am 70 years old. I had a copy of my reservation but she insisted she had to keep it. I di... Read full review >

Terrible Customer Service

Product/Service: Very Poor Customer Service
8/23/2007

We picked up the car in London and paid 100 GBP insurance and drove to Italy. We had flat tire. There was no toll free phone number to call for emergency. I had to call back to London office using my cell phone from home, paying $.99 per minute while my small children were inside the car for about 5... Read full review >

Europcar Scam

Product/Service: Car Rental
8/11/2007 Faro Portugal

We booked with Europcar for car hire in the Algarve as we thought they were reputable. Now we know they are scamming. We were told excess waiver insurance would be 12 euros a day, but when we came to pay, that turned out to be 12 euros plus tax - quite a few quid over the 11 day hire period.

... Read full review >

Terrible service, overcharges

Product/Service: car rental
6/22/2007

I echo the other complaints about this car rental firm. Avoid them at all cost. I picked up a car on a Sunday in Bordeaux, France at the train station. I had booked it online and paid in advance. I had to wait for two hours while the attendant was at lunch. My two companions and I then had to traips... Read full review >

Europcar is a scam

Product/Service: car rental
4/25/2007

My husband and I recently rented a car in Spain thru AutoEurope who designated the rental thru Europcar.

Prior to picking up the car, we were notified by the desk clerk to look over the car and notify her of any damage so we would not be charged for the damage when returning the car. As she was ... Read full review >

Outrageous charges for non-existant damages

Product/Service: Car rental
4/17/2007 Manchester, England

I collected a rental vehicle at Manchester Airport on Monday afternoon 3rd April. I returned it back to Manchester Airport on Saturday 7th April, arriving one hour earlier than required, so that an Europcar representative could check it with me. Unfortunately, there was no one there. So, after carry... Read full review >

Europcar is a SCAM

Product/Service: rental car
3/15/2006

They charge you for everything they promised not to.
They charge additional days when you bring back the car on time.
They charge you insurance when you told them you dont require the insurance.
They are extremely rude and very unprofessional.
They charge you a one way fee when they mention on t... Read full review >

Europcar is terrible

Product/Service: Europcar car rental
2/28/2006

We were quoted a great price from this company and when it came time to pay, we were charged double the price.
We have tried to get in touch with them by email and by phone with no help at all from thir customer service.
They have NOT provided us with our credit after 2 months.
Do NOT rent a car ... Read full review >

Avoid the very shady Europcar at all costs!

Product/Service: Europcar-Montreal Car Rental Service
10/9/2005

I don’t usually write reviews of companies, but I had such a bad experience renting a car from Europcar in Montreal that I feel compelled to warn other travelers about the shady way this company conducts business. First of all, do not be lured by their cheap rental quotes. When I returned my ren... Read full review >

EuropCar rip-off in Montreal location

Product/Service: Car rental
8/10/2005 Montreal

EuropCar in Montreal is a total rip-off. I've rented a car thru Orbitz. They charged me an upgrade for the same size car (from a Honda Civic to a Mazda 3). The reason why they had to change the car is because the Honda Civic was not in working order.

They also made me sign the car inspection... Read full review >

Liability insurance / poorly maintained vehicles

Product/Service: rental car
2/2/2005 Toronto

I recently booked my flight and car rental for our family vacation trip to Toronto from Winnipeg, Canada through the www.destina.ca website. I had a really bad experience with the car rental company Europcar off-Toronto airport location which is listed as New Frontier Car in Destina website.

I ... Read full review >