Geek Squad is a joke!

Product/Service: Online Computer Repair
2/1/2010

Geek Squad service is mediocre at best. The techs are not certified to my knowledge (asked them on different occasions at different locations.)

I've had them look over a machine of mine on two separate times and they basically told me I had to have the whole machine replaced! This was something b... Read full review >

Geek Squad and Best Buy scammers

Product/Service: LG 55" LED TV
1/28/2010

I wanted a new TV and knew nothing about them. My first mistake was to believe the sales people and the Geek Squad from Best Buy. At Best Buy the salesman told me I should purchase their Television Configuration Service, which was about $300.00. He then turned to a TV behind him, which had an excell... Read full review >

They want your money, not your satisfaction

Product/Service: Laptop repair
1/27/2010 Worcester MA

My daughter's laptop power connection on the Toshiba laptop I bought at Best Buy broke/failed 3 weeks after the 1 yr warranty. I got no satisfaction in getting a reasonable cost approach to trying to fix the problem. The representative gave a heavy handed spiel that I should consider buying a new ... Read full review >

Very Very rude, Nasty, & unhelpful

Product/Service: Laptop repair
1/23/2010 Springfield OR

I'll skip the details, but they (Geek Squad best Buy Springfield, Oregon)forgot to send back the power cord with the laptop. That by itself is not too bad, but it's how they handled it which was the problem. Long story short, they were at first unapologetic & didn't make an effort to replace it quic... Read full review >

They came, they saw, they did not have the parts

Product/Service: TV
1/16/2010 CA

Well the Geek Squad came over to my house to fix my TV because the lamp went out. He got here and came in without a lamp in hand. He proceeded to take out the burned out lamp. He had a puzzled look on his face which did not impress me in the slightest. He said he would be right back and went out t... Read full review >

The Geek Squad Is Both Incompetent and Rude

Product/Service: Data Recovery Services For Sony Memory Card
1/13/2010 Grand Forks ND

I want to extend a big NO THANK YOU to the Geek Squad for the total ineptitude in recovering "lost" photos from my memory card. Recently while on vacation my wife and I found that our memory card was full. As we always had done, we hooked up the phone and downloaded the photos. My wife then delet... Read full review >

Geek Squad repair unsatisfactory

Product/Service: Laptop Repair
1/10/2010

Back towards the end of 2008 I purchased a laptop from Best Buy. It was an off the shelf item so I received a very good deal on it. I went ahead and purchased the 2 year warranty to be safe (or so I thought) for about $150. A few weeks ago, my laptop crashed, and I had to take it into the Geek Squad... Read full review >

Geek Squad Cannot Be Trusted

Product/Service: Replace Hard Drive in Gateway Laptop
1/6/2010 Whitemarsh MD

In December 2009, my wife said her 6 month old Gateway Laptop MD2614u would not boot up. Sure enough I heard a regular clicking sound coming from the small hard drive as it was attempting to search. Reading reports on the internet said small 2.5 inch hard drives fail often. I returned the laptop ... Read full review >

Poor service in general

Product/Service: Wireless network, set up Xbox
1/4/2010

Unfortunately, Geek Squad has lost my confidence - for GOOD. I previously had issues with their scheduling service in October 2009, they rescheduled my wireless network setup four times. I had to wait a while for them to come to my home.

On December 26th, I had some wireless connectivity problem... Read full review >

Geek Squad - What a rip off!

Product/Service: game system set-up
1/3/2010 Highlands Ranch CO

Don't waste your time with these con artists. The first technician admitted that he did not know how to set-up our game system even though that is what I had scheduled for. Second technician set-up our XBOX 360 system to our home theater but screwed up our receiver, DVD and Satellite TV in the proc... Read full review >

Don't use geeks quad!

Product/Service: Home Theater
1/1/2010 West hartford CT

They came for an at home service visit and created more of a problem with our home theater than there was before I called them. I have now spent over 5 hours on the phone with more than 12 representatives from Geek Squad and Best Buy, with absolutely no results. They are completely unwilling to resp... Read full review >

Pain in the Butt

Product/Service: Hooking up TV to cable
12/23/2009

The Geek Squad is a pain in the butt to deal with on the phone. Once you finally get an appointment with a 4 hour window, they cancel. They were suppose to be at my house to hook up a new TV to my existing cable box between 4-8. At 7 they call and say they won't be able to make it tonight. Didn'... Read full review >

Geek squad alternative

Product/Service: computer services in general
12/18/2009 Richland MN

We used Geek Squad for a number of things earlier this year. We purchased a new pc from Best Buy, had them load our software on it, had them clean up the spyware and malware on it a few months later, they helped us with a wireless issue we were having, etc.

Unfortunately the service always seeme... Read full review >

Computer warranty is a waste of money

Product/Service: Sony Vaio Computer Repair
12/17/2009 UT

First, the warranty from Best buy that covers one battery replacement is not a Sony battery and is not compatible with the computer. According to them there is a program on my Sony that I can remove that monitors the battery that will allow it to use a non compatible battery but it also will prevent... Read full review >

Geek Squad Hassle

Product/Service: Gateway Harddrive Repair
12/16/2009

I just recently purchased my Gateway PC through Best Buy in September. Within a month the laptop stopped working (wouldn't turn on) so I took it to the Geek Squad in Best Buy. They had to send it to the main center and after 2 weeks of waiting they sent the laptop back and informed me that it had a ... Read full review >

Geek Squad Holmdel NJ BAD Service

Product/Service: HP Pavillion PC Repair, purchased from Best Buy, with 3 yr plan
12/13/2009 Holmdel NJ

On November 12, 2009 I brought my laptop in to the Geek Squad at Best Buy in Holmdel, Nj for repair Today is December 13th, 2009 and I still do not have my HP Pavillion PC. I use this PC for my small business and this is a real hardship for me. Geek Squad, obviously, is mismanaging its service p... Read full review >

Geek squad sucks!!!

Product/Service:
12/12/2009 nyc

I made my appointment over a week ago and they called me on the day of, one hour into my appointment time slot, to cancel on me!!! I could not believe this!!! the worst service ever!!! I can not believe that this company is in business!!! The most unreliable and unaccommodating experience I have eve... Read full review >

Installation service

Product/Service: installing HDTV & stand
12/12/2009 Winnipeg, Canada

I went to Best Buy & saw that Geek Squad had a service where they would set up your TV, stand & universal control. I paid $547.65 & had an appt. for Sat. at 1:30pm. They were late & were not there til almost 3:30. The first thing out of the guy's mouth was we'll be out of here by 5pm. I was gett... Read full review >

Geek Squad Attempts To Defraud 90 year old Great Grandma

Product/Service: Home computer repair
12/7/2009 Plantation FL

I live in CT my 90 year old mom lives in FLorida. Her life line to her children, grand children and great grand children is her computer, specifically e-mails. It keeps her alive. Power outage, computer wouldn't reboot, I'm 1,200 miles away..Call Geek Squad and arranged for them to repair computer a... Read full review >

Did Not Repair Laptop

Product/Service: Warranty Claim
11/29/2009 Gresham OR

Geek squad needs to be shut down. They only do a half repair and send your warranty laptop back to you without the operating system that you paid for when you bought the laptop. My screen went blank in this 7 month old laptop and was under Gateway warranty. Took to Bestbuy and the Geek Squad sent it... Read full review >

Beware The Runaround

Product/Service: Computer Repair
11/18/2009 Council Bluffs IA

Paid $70 for professional service and geeks mis- diagnosed the problem as motherboard failure, suggesting not to fix my computer. That's right, buy a new one from "best buy" instead! Took tower to non-geek bro who works on computers in his garage and in five minutes he repaired by installing a new p... Read full review >

6 weeks and counting on my laptop!

Product/Service: HP repair
11/10/2009 Plattsburgh NY

I called Geek Squad out for a housecall to fix our network and com ports that I somehow lost. They were fairly good about showing up; very late but determined to get here. He diagnosed it and had to return another day to finish the repair since we didn't have any high speed internet. He kept his ... Read full review >

Geek Squad full coverage on laptop equals bad service

Product/Service:
11/10/2009 City of industry CA

I had a bad experience in City of Industry CA. I took my Netbook in for service since I bought the full coverage warranty from best buy. I noticed it getting very hot and freezing. they told me they have to run 'diagnostics'. I already told them what was wrong, they just ignored me and told me that ... Read full review >

Geek Squad Bait and Switch

Product/Service: Television Repair
11/9/2009

I called the Geek Squad to replace a burnt out bulb in my big screen television purchased from Circuit City, which no longer exists in the form of stores. When I set up the appointment I said I was told at the store there would be a $99 service call fee that would apply to the repair of the televis... Read full review >

My Insurance Policy

Product/Service: Kodak Camera
10/26/2009 Fort Lauderdale FL

I bought a camera from Best Buy and got insurance for an extra fee. The camera started giving me problems. I owned the camera less than a year. Every time I turned it on it turned itself back off. I took it to the geek squad and they sent it off to be fixed which took a month. I got the camera back ... Read full review >

Scam

Product/Service: computer tune up
10/24/2009 Tulsa OK

Complete rip off. Unbelievable, never been treated so badly and barely got my laptop back not fixed and no rebate. Store manager basically told me tough look. Lots of people with BB tee shirts standing arround, lots of unskilled employees. Good retail, 0 service at the best. RUN FROM THE GEEKS!... Read full review >

Service Appointments Changed Without Notice

Product/Service: TV Install
10/23/2009 Cincinnati OH

We paid for Geek Squad to install our 55" TV. I paid for and have a receipt for the date and time. They called the day before to reconfirm and left us a voice message. I have a copy of this voice message. The day of the install they changed everything and never notified us. Here we take off work, s... Read full review >

Don't let the Geeks near your PC

Product/Service: computer repair
10/17/2009 Mooresville NC

I took my pc to the Geek Squad at best buy. They kept my computer for 4 days to "run diagnostics" at a cost of $69.99. Then they call to say for a mere additional $130 they can repair my operating system. Well, the bottom line was the only problem my computer was experiencing was a clash with my ... Read full review >

Geek Squad Fail

Product/Service: Black Tie Protection
10/8/2009 Bellevue WA


Hello World, I have a larger story than most, but well detailed – the bottom line, Best Buy Bellevue Washington sold me a DVD player, sold me the extended protection but refused to service the device due to the price that they sold it for. Since they refused service, and refused to discuss this... Read full review >

Stay away from geeks

Product/Service:
10/5/2009 Summerville SC

I wish I would have read the reviews before purchasing my computer and having geek Squad "clean" the pc for me. I bought the computer two days ago and paid them for the three year plan and to clean the new pc. Well, needless to say I have taken the computer back to them two days in a row to try to f... Read full review >

Geek Squad Fraud

Product/Service: Wireless SetUp and Security Camera issues
9/22/2009 Orlando FL

This has been an ongoing frustration, and isn't getting dealt with. Geek Squad keeps no-showing on appointments, and moving us to the back of the line every time we reschedule.

The frustrating thing is that they already charged us, came out, and left, and our wireless internet still didn't wor... Read full review >

Don't Get Service From Geek Squad!

Product/Service: laptops
9/17/2009

Okay, where to begin? I had boought an HP laptop and was told by a Best Buy associate that it was a "pretty good one". After having it for about a month it began freezing on everything I was trying to perform on it. It then megan to do check disks at the beginning when I started it up. I took it to ... Read full review >

Geek Squad sucks!

Product/Service: TV repair
8/26/2009 atlanta GA

My TV stopped working and it was under warranty still so I called Geek Squad. Everyone is super nice on the phone, almost to the point to where it's annoying. But the services itself is horrible. The day they said they would come out, they didn't, and without calling me, I had to call them. The ... Read full review >

Never Trust Geek Squad

Product/Service: Toshiba Laptop
8/16/2009 Chula Vista CA

I plugged in my A/C charger to my laptop and the computer would not take a charge, so I brought it in to Geek Squad. The supervisor, mind you, took another A/C adapter from behind the counter and it did not charge my computer either, so we deducted that there was a problem elswhere either on the re... Read full review >

Fraudulant Communication

Product/Service: Computer Service
8/9/2009 Akron OH

I brought my 4 year old Apple to Best Buy Geek Squad due to sporadic shut downs. After reading information on the internet about similar problems, I informed the Geek Squad that I suspected a bad power supply. They informed me that they charged a $70 diagnostics fee. They also informed me that there... Read full review >

Geek Squad is the worse computer support service. Do not ever use their services, never bring your computer to them, never pay gua

Product/Service: computer services
7/12/2009 Santa Rosa

Here is my little story of the most frustrated experience with computer tech support service in my life. The volume of my computer was not working, so, I bring it to BEST BUY for a check in at the Geek squad tech support. They couldn't figure out what was the problem, so, they sent it to their headq... Read full review >

Geek Squad is a Rip-off

Product/Service: Computer Services
7/12/2009 Mansfield MA

I brought my computer to Best Buy for repair. They told me it would be $122 and took my money. Two hours later they called me at home and said it would be an additional $110. I reluctantly agreed to pay. The following day they called and said it would be yet another $175. I insisted on getting ... Read full review >

Geek Squad Does Not Honor Its Contract

Product/Service: Black Tie Warranty Service on HP Computer
7/2/2009 Portsmouth NH

After just a few months of occasional use, my HP laptop computer's hard Drive went bad. I had purchased Black Tie Service from Geek Squad thru Best Buy. The Geek Squad people at Best Buy in Portsmouth, NH were sleazy and evasive, trying everything they could to avoid repairing the computer. Finally ... Read full review >

Geek Squad Black Tie is a sham!!!!!

Product/Service: Computer Support
6/27/2009 Charlotte, North Carolina 28277 NC

Every single time that I need support from Geek Squad Black Tie Service they find a way to weasel out of the obligations that were asked about when I purchased the service. Avoid Geek Squad at all cost, You are just wasting your time and money. They are very cunning and will almost always find a way... Read full review >

First and last time

Product/Service: Computer service
6/26/2009 Cherry Hill NJ

This is the first and last time I buy computers at Best Buy. I bought an Acer laptop that I have never actually used, as it freezes after only 15 minutes or so of operation. A first trip to the "Geeks" was useless as they did not witness a freezing and refused to even look at it. A second trip final... Read full review >

I'm switching to Mac

Product/Service: Geek Squad
6/20/2009 Natomas CA

My biggest regret in life: buying a Windows computer with a Geek Squad warranty. Granted I was 16 at the time so I'll cut myself some slack.

This service is a load of crock! I've sent my computer in five times. Four out of those five times it's come back with a new problem. That's right, in the p... Read full review >

Don't let the GEEKS near your computer

Product/Service: Don't let them anywhere near your laptop
6/16/2009

I was excited buying my first laptop. But I was in the middle of moving so I never took my laptop for an online test run.
But I found something odd, because it came installed with Vista Home 64 editon - however Vista windows switcher NEVER worked. No matter how many programs I opened, that toggle s... Read full review >

Geek Squad A Complete Rip Off From Step One

Product/Service: In-House 'Repair' To 'Data Recovery At Geek Squad City'
6/9/2009

My Vaio Notebook computer crashed. I called Geek Squad and was told' "we can absolutely get it up and running at your house for 299$". When the guy came out...he couldn't fix it. That cost $129. I took it to the nearest Best Buy store (where I purchased a new notebook) and after a full day, they cou... Read full review >

What a Scam!

Product/Service: Dell Dimension 3000
5/28/2009 Santa Rosa CA

The Geek Squad charged me $284 to remove a virus they convinced me my virus scan software couldn't remove, and deleted all of my drivers, disconnected my server to my business email, and made my internet only work in safe mode.

They installed a "24 hour Geek Squad Chat Module" on my computer, and... Read full review >

Worthless Customer Support

Product/Service: Battery Backup
5/12/2009

I bought a battery backup, which is a pretty simple item, but it started screwing up on me four days later. I called support and talked to a very belligerent, unknowledgeable guy who would not even let me speak to his supervisor. He was so rude that I promptly returned the product to Best Buy. Th... Read full review >

Geek Squad and Best Buy Scam

Product/Service: Computer Repair
5/11/2009 Altamonte Springs FL

Geek Squad and Best Buy Repair Service is really awful.

1. They make promises they can't deliver regarding service times.
2. They don't refund charges previously charged "in case" that turn out to be covered under manufacturer warranty.
3. They create bogus charges and do not have any docume... Read full review >

Geek Squad Customer Service

Product/Service:
5/11/2009

It should never take 30 minutes to cancel a service appointment!

Had an issue with the surround sound system that Geek Squad installed last year so I called on Saturday to make an appointment. Turns out the issue was with the satellite receiver. Made the first call to cancel the appointment at ... Read full review >

Horrible Service Robbery

Product/Service: Pc Repair
5/9/2009 Jacksonville FL

I took my PC in to the Geeks at Best Buy in FL. They charged me 200.00 For diagnosis and repair. I went back 5 days later (cause they didn't call in 2-3 like they said they would.)

They then told me they needed my recovery backup disk, I told them I didn't have one. So they told me there wasn't a... Read full review >

Geeks in Geek Squad!!!

Product/Service: Computer Repair
5/6/2009 MN

Wikipedia states: The word geek is a slang term, noting individuals as "a peculiar or otherwise odd person, especially one who is perceived to be overly obsessed with one or more things including those of intellectuality, electronics, etc."[1]

This word comes from English dialect geek, geck: foo... Read full review >

Geek Squad Stink Squad

Product/Service: HP Laptop
5/1/2009 Atlanta GA

Brought my laptop to Geek Squad for problem with networking card and no sound. Geek squad took $35 to send to HP. 2 weeks later, they called me to announce me that the motherboard was shot.! and that it would cost $650 to repair. I told them to get it back to me without fixing it. Went on line (used... Read full review >

Networking a PS3 and a wireless router

Product/Service: Networking a PS3 and a wireless router
4/19/2009 Alsip

I needed to get my son online with his PS3. I read through all the manuals with my newly purchased wireless router, needed for this. I though I would attempt to install it myself. However, when I went to the computer and looked at everything, I said "there's no way" I can do this. So I called th... Read full review >

Geek Squad May Not Be Geeks

Product/Service: Computer Repair
4/15/2009 Hiram GA

I was having trouble with my computer and took it to the Geek Squad. They said that I needed to max it out with more RAM. They installed it and although I felt I was overcharged, it seemed to be a little faster. However 2 weeks later, it opened with a black screen. I took it to Geek Squad and the... Read full review >

Great Techs, Know Their Stuff!

Product/Service: Geek Squad Computer Repair
4/9/2009 Montlair CA

My experience last week with Geek Squad at the Montclair, Ca Best Buy started off pretty bad, the line was awful, there was one "geek" at the counter (with about 6 people in line) and one other "geek" running around like a madman looking through papers, hopping from one computer to the next.

Aft... Read full review >

Will Never Use

Product/Service: Computer Repair
3/18/2009 08043 NJ

Contacted Geeksquad on a Monday to assist with installation of a Wifi connection. They were scheduled to come out between 8am and 12 noon the following day (Tues). They never showed up, we called the company twice after paying for child care for one child and taking an entire day off from work and... Read full review >

Electronics Repair

Product/Service: TV
3/4/2009 Walnut Creek CA

I will NEVER use Geek Squad anymore. They are awful. No professionalism. They promise and do NOT deliver. I've been calling them for a week now to schedule service. The repair man just called me this morning saying he won't be able to come because he does not have the part. ... Read full review >

Geek Squad Hires People Who Have No Clue What They Are Doing!

Product/Service:
2/26/2009 Monmouth Junction

This guy was trying to get us to pay him $100 for basically coming to the house and saying there was nothing wrong with our oven, even though there was CLEARLY something wrong with it. Well, we got the Sears guy to come a couple days later, who discovered that rodents were responsible for eating thr... Read full review >

Geek Squad / Freak Squad

Product/Service: Restore Dell CPU
2/15/2009 Peoria IL

When I first talked to Geek Squad employee, he was not even sure whether the problem is with Hardware/Software. He told me keep the CPU with him. When I received the computer, he said, the problem was with the Hard disk and he has replaced the old Hard disk with a new one. When I inquired about the ... Read full review >

Will Never Go Back To Best Buy Or Geek Squad!! Firmly Believe In Dell Products And Services!

Product/Service: Product Issues With My Gateway Laptop Purchased
2/14/2009 Vancouver, Mill Plain WA

Where do I start? For 11 years, my family have been Dell fans. We have been SOO happy and grateful for the products and EXCEPTIONAL quality of service we have received from Dell (other than their overseas call centers). The turnaround time to repair a Dell laptop is maybe 3 days... with Geek Squad, ... Read full review >

Don't Use Geek Squad If You Ever Want Your Computer Back!

Product/Service: Customer Service
2/12/2009 Salem NH

I dropped off my HP laptop 3 weeks ago at Geek Squad in Salem, NH. The computer was running extremely slow and it was due for a clean up. I had never heard anything bad regarding Geek Squad, so I packed up my computer and took it to the store.

I was met and greeted (after waiting in "line"...... Read full review >

Incompetent Geek Gooks

Product/Service: Home Entertainment
2/7/2009 Paramus NJ

Two Geekers showed up here to wire together my new cable, TV, and audio/DVD systems. While one gook did all the other "work", the other parked on an ottaman, holding the universal remote in his hand for the duration of the visit. For $200 and 30 minutes of work I later found out the DVD didn't wor... Read full review >

Incompetent Customer Service

Product/Service: Warranty Replacement
2/4/2009 Hazlet NJ

I brought in my monitor to check out a problem with the display in Oct. 2008. They looked up the purchase on the BestBuy system and told me it was still covered by the manufacturer's warranty but that it might take 2-3 months to get it fixed or replaced.

Iu received a couple of emails from them ... Read full review >

What A Scam!

Product/Service: Video Camera Repair
1/26/2009 Bolingbrook IL

I wish I'd found this site before I entered the doors of Best Buy on December 10, 2008. I wanted to videotape my granddaughter for the Christmas holiday, but the camera would not focus correctly. I thought I'd take it somewhere locally to have it repaired. I'd purchased it 2 years earlier at Sam... Read full review >

Geek Squad Superior Attitude

Product/Service: HP Notebook Computer
1/23/2009

The screen kept blanking on my 1 year old HP laptop. Under warranty, I took it to the Best Buy for service. So, the Geek Squad calls me ... corrupt file, needs an OK to replace the motherboard. I asked for an explanation and got some geekified condescending answer from a woman whose ADHD meds had ap... Read full review >

Installation and Service

Product/Service: Home Theater
1/22/2009 cranberry township PA

Geek squad is the worst. They tell you if you have an issue to call them. When I did I was transferred 4 times and then cut off. After reaching them again- they said no tech support on the phone. A service call had to be scheduled- two days from now even though they just installed it yesterday. Neve... Read full review >

Worst Service Ever

Product/Service: Home Theater Installation
1/22/2009

Just trying to schedule a service call turned into a 65 minute nightmare. I was transferred to 12 different people each time asked the same information.

So incredibly frustrating. Finally when transferred 2 last times to schedule a time and date, the call was lost.

For something so simple...... Read full review >

Don't Use The Geek Squad!!

Product/Service: Home Video Setup
1/12/2009 WA

I called the Geek Squad to make a appointment for them to come to my home and setup my Video stuff. After calling and being transfer to six different people and disconnected twice I finally got to talk to a real person. Then I got transferred to a guy to get my credit card information and he charged... Read full review >

Geek Squad Is A Scam

Product/Service: Home Theater Calibration
1/4/2009 New York NY

I purchased a home theater calibration with Geek Squad (over $300!), and was naive enough to let them take payment before the actual service delivery. It took them 3 months to schedule the service! (they are using customers to fund their business) Then they never showed up!

I had to call them af... Read full review >

Finally Some Real Service From A Real Professional

Product/Service:
12/27/2008 tallahassee FL

I just wanted to give a geek squad member named Skip at the Tallahassee Best Buy all the props in the world. I have had nothing but bad experiences at this store. The only reason I went there this last trip was because my wife wanted to look for a game for Christmas.

Skip saw what kind of servi... Read full review >

Geek Squad Is A Disaster!

Product/Service: Computer
12/17/2008 Stirling NJ

I made an appointment w/Geek Squad because I was having a problem w/my mouse not working. Their "Special Agent" arrived - without calling first which I had expressing requested - and proceeded to fix that simple issue. It was just a matter of using a different USB port as the front one was broken, a... Read full review >

Do Not Use Geek Squad... Don't Know What They Are Doing!

Product/Service: Computer Fix
12/16/2008 Las Vegas NV

My kids screwed up my computer last summer TWICE and Geek Squad was called both times...the first time, in the beginning of June,2008, the guy spent hours ( mostly talking on his cell phone ) and still had minor issues, which my son fixed. Charged $299. The second time (kids bypassed my "guaranteed"... Read full review >

Incompetence - Disgrace To The Geek Name

Product/Service: IBM Thinkpad T42
12/2/2008 CA

As an IT professional with sales representative all over the country, occasionally I have to rely on outside services to help since sending the equipment across country may not be the best option.

Recently I received a call from a representative with a laptop giving the dreaded "unmountable boot ... Read full review >

Don't Use The Geek Squad!

Product/Service: Poor Service
10/25/2008 Cumming GA

If you want to:

(1) Pay a lot of money for someone to hold your computer for several days
(2) Return your computer several times in hope that your computer problem will get fixed.
(3) Be told YOU didn't explain what you wanted properly and now YOU have to pay more to get what you want, then th... Read full review >

Appointment Cancelled and Quote Doubles

Product/Service: Service Call
10/22/2008 Portland OR

I made a service call for a single desktop at a small business that was disabled due to malware and viruses. Geek Squad quoted me $119 and scheduled me for 2 days later. On day of appointment, I got a call from the tech who said his paperwork was wrong and he could not make the appointment that day.... Read full review >

In Home Computer Repair Complaint

Product/Service: In Home Computer Repair
10/2/2008 austin TX

I wish I had looked at these reviews prior to paying $300 to have my computer "repaired"! Even if I had, I would've considered it bad luck or simply chronic complainers with little validity. Now, all I want to do is climb to the highest mountain top and shout "STAY AWAY FROM THE GEEK SQUAD!!!" Ou... Read full review >

Don't Waste Your Time or Money on Geek Squad

Product/Service: Repair of Dell Laptop
9/12/2008 Reston VA

A month ago I took my daughter's Dell laptop to Best Buy in Reston, Virginia, to be repaired. The hard drive had crashed, so I replaced it and re-installed Windows and all drivers. However, she could not get it to recognize a home network or connect to the internet. The Geek Squad collected $200 fro... Read full review >

Setting Up A Wireless Network With Geek Squad

Product/Service: Setting Up Wireless Network
6/26/2008 Morgantown WV

I live in Morgantown. Geek Squad was referred to me by a co-worker. I did not have the same experience with them that she did. I wanted to set up a wireless network. I also wanted the company to trouble shoot why one computer was running slowly and why another was getting an error screen. I wen... Read full review >

Scheduled Appointment

Product/Service: In-home Networking
6/9/2008 Naperville IL

Towards the end of May I went to Best buy and scheduled an appointment to have a Geek Squad agent set up a wireless network in my home. They had me fill out paperwork and told me that an agent would be able to come to my house sometime during the next week. The day before I received a voicemail conf... Read full review >

Please Save Your Time And Money... Do Not Use Geek Squad!

Product/Service:
6/4/2008 Newnan GA

Went to use my computer one morning and it looked like it had crashed. It was only one year and nine months since we purchased it at Best Buy so naturally we decided to take it to Geek Squad for a diagnostic....BIG MISTAKE. Out machine was checked in and the cost of a basic diagnostic was $59.99. W... Read full review >

A Joke - Not A Funny One

Product/Service: No Show
5/11/2008 Brooklyn NY

I cannot speak to the capabilities of the Geek Squad agents because I have been stood up THREE TIMES. Three days of a FOUR HOUR WINDOW I have sat home and called and called - they finally call 15 minutes after they were supposed to arrive to inform me that someone called in sick. Today was the 3rd ... Read full review >

Geek Squad and Best Buy are incompetent

Product/Service: Computer Repair Dell XPS 400
5/7/2008 Perrysburg OH

April 26, 2008: Screen Saver on our desk top, Dell XPS 400, freezes, computer locked up. Try to restart, screen all fuzzy, shuts down.

Make the mistake of taking it to Geek Squad, which is twenty minutes away
April 27: Geek Squad calls and says they cannot get into our computer without the Dell ... Read full review >

Do Not Use Geek Squad For Laptop Repair In Atlanta

Product/Service: HP Laptop Repair
4/26/2008 Atlanta GA

After experiencing a blank screen on my HP laptop on October 31, 2007, I brought it to the Atlanta Perimeter Best Buy / Geek Squad location. As of today, April 26, 2008, it is 6 months and Geek Squad still cannot figure out what is causing the problem.

Do not use Geek Squad as they are:

- Inco... Read full review >

Geek Squad -- Do Not Use

Product/Service: Laptop Repair
3/17/2008

Do not use Geeksquad. They are run by a bunch of children with serious attitude problems and they are the most inflexible company I have ever dealt with. I am not even going to get into this, but you should look at the yellow pages and avoid this company.

DON'T say I didn't warn you. Do not ... Read full review >

Geek Suard - Best Buy

Product/Service: Geek Squad
2/28/2008 St. Petersburg FL

Don't use Geek Squad... they are expensive and very slow. They have had my computer for a week now and it hasn't even been looked at yet. The store in St. Petersburg near Tyrone Mall is ridiculous. They never answer the phone. I have been trying to get through for 2 days and have had endless ringing... Read full review >

Geek Squad doesn't service iMac & they lie

Product/Service: iMac
2/11/2008

So I called for service on my iMac. first I was told I would have to have an agent come to my house for $249. & then my other options were phone support where they could remote in for $99.00 I was a bit perplexed cause Apple charges 49.00 but they happened to be closed at the time I called them I m... Read full review >

Geek Squad: Worst Customer Service ever!

Product/Service: Geek Squad Custmer Service
1/30/2008 Ontario CA

Geek Squad Customer Service

I can beat your worst experience with the Geek Squad. In Oct '07 I called to have a wireless network and range extender configured at my business. The tech arrived an hour late (as he was from the Ontario, CA store and they scheduled him a service call 52 miles away ... Read full review >

Terrible Service

Product/Service: Repair Computer
12/4/2007 Long Island NY

DO NOT USE GEEK SQUAD. I wish someone told me what I am about to tell you. Geek Squad is a sham. It took them a month, not the 4 days they promised to get me back my computer. Not only was the computer not fixed, but they erased all my files, ruined my photographs, lied to me, kept me waiting, we... Read full review >

Geek Squad should be Weak Squad

Product/Service: Technical Support
11/1/2007 Mesa AZ

They are expensive, slow to respond and ineffective. We had a laptop for our business that needed optimization, we felt, as it was a little sluggish. They took off Norton, installed their own anti-virus software, and now it barely operates. We asked them to put it back, and they said, sorry, but now... Read full review >

Geek Squad - Full of it! SCAM ARTISTS - Don't order them!!!

Product/Service: Geek Squad
9/14/2007 havertown PA

I called over a month ago and they couldn't get to my house for a month! I live in PA. They came today unannounced - no reminder... i was leary from the get go and certain that they'd try and scam me for more money somehow! I should of gone with my gut feeling cause that's exactly what they did... a... Read full review >

How bad can it possibly get?

Product/Service: Compaq Presario 1000X laptop
8/29/2007 Solomon Pond Mall, Marlborough MA

Review of: HP Compaq Presario 1000X (bad news), Geek Squad Best Buy (very bad news), and HP repair service for out-of-warranty computers (satisfactory experience).

So I bought two Compaq laptops at Best Buy, with the service warranty. Right toward the end of the warranty, the POWER BUTTON crush... Read full review >

Sales pitch not in writing

Product/Service: Geek Squad Optimization package
8/28/2007 Tulsa

I purchased an Acer laptop and the sales girl convinced me to not buy an Internet suite for protection but to let Geek Squad perform their Adv Sec package instead which will include Micro Trend Antivirus and Webroot Spysweeper. She recommended using the Windows firewall. Several others Geek employee... Read full review >

Customer Treatment

Product/Service: HP Computer
8/6/2007 Hyannis MA

We have a HP Pavilion computer that was purchased at Best Buy. We also purchased an extended service plan. Shortly after the computer was purchased, the hard drive failed. It was still under HP's warranty and the hard drive was replaced. When the computer started acting up a year and a half later, ... Read full review >

Geek Squad CEO email address

Product/Service:
3/28/2007

This is posted at the consumerist web site.

If you have a longstanding and unresolved problem with Geek Squad you can now email Robert Stephens, the founder and CEO, with the details.

Send to: info@geeksquad.com. Type in the the subject line "For Robert." Consumerist is reporting that emails d... Read full review >

Geek Squad 30 Day Rip-off

Product/Service: Wireless Internet Set-up
1/15/2007 Deptford NJ

I scheduled a Geek Suad appointment just after Christmas to set up my wireless internet connection on my Macintosh. I waited 2 weeks for appointmment. When the day finally camemy Geek Special Agent was an hour late. We were already off to a bad start as I left work an hour early to accomodate the ap... Read full review >

Computer service/repair

Product/Service: Lack of professionalism for service
9/11/2006 NY

After loading a corrupted CD into my computer I decided to call the Geek Squad for help. The woman who answered the phone took all the information and gave me an appointment for the tech guy to come out to my house. She gave me the price....I didnt give her the price. I specifically told her of the ... Read full review >

The Geek Squad isn't qualified to fix problems

Product/Service: Diagnostic and repair of a Toshiba Laptop
7/9/2006 Overland Park KS

I recently took my Toshiba laptop into the Best Buy where I bought it to see if the Geek Squad could fix the problem I was having. My laptop (5 months old) would no longer comunicate with my palm, my printer and my Iomega Zip drive. They all quit the same day. I am pretty computer literate so I t... Read full review >

Geek Squad a company of crooks

Product/Service: Geek Squad at home service
6/21/2006 Omaha NE

The Geek Squad service is a company of crooks. When you call to make an appointment, they try and sell you something besides what you need. When finally getting across to them that you are only going to get what you need, they quote you a price. They quoted me a price that, and I emphasized that ... Read full review >

Best Buy - Incompetance of Geek Squad

Product/Service: Best Buy - Incompetance of Geek Squad
2/28/2006 tampa FL

I called Geek Squad for inhouse service. All my data was save to an external hard drive. I gave the tech my restore disk. He asked if I had a copy of XP Pro, I gave it to him. He proceeded to install xp pro without using the restore disk. He install the printer and Office and left. I continued insta... Read full review >