Bad Service/Product

Product/Service: oven/stove & bed/mattress
7/26/2010 Canton MI

We live approximately 1 hour from IKEA, and have been very unhappy with the service we have received on two of our last purchases.

First, we bought a bed and mattress, which allegedly is warranted. After our backs were almost thrown out within 3 months, we tried to get them to come out and repl... Read full review >

Customer service -what service?

Product/Service: Failure to acklowlege a mistake
7/19/2010

We, my husband, 2 year old daughter and my heavily pregnant self, travelled a 5hr round trip to Ikea to buy a specific cupboard. In IKEA we were told that this item needed to be picked up from customer pick up point and was NOT available on the shelf for "self pick-up". We first paid for this item a... Read full review >

IKEA contact email for senior management: MDLW@memo.IKEA.com

Product/Service: The email above is the only one I could find after many, many database searches.
7/9/2010

In 1999 I bought a three seater Ektorp couch. The cushions went all to hell so Ikea had a local upholtsterer provide new 'stuffing' and the couch came out hard as a rock. I didn't know that IKEA would guarantee this product for as long as I owned it. By this time they now had a 2 cushion couch w/ hi... Read full review >

Refused to correct employee error or provide refund or exchange

Product/Service:
6/29/2010 Renton WA

Went to the local IKEA to purchase storage cabinets. The employee on the floor helped me figure out what pieces I needed and input the info into their computer system and sent me out to the warehouse where they pulled the items and put them into my truck. When I got home, I put together all the ca... Read full review >

Used product sold as new & Return policy

Product/Service: Custoemer service
6/28/2010 Brooklyn NY

Re-packages and resells damaged old merchandise. I purchased multiple large cabinets from IKEA in the last 2 1/2 months ($2000 worth). The very last item to install was a kitchen cabinet door which upon further examination was a repackaged returned damaged door sold in another IKEA 9 years before, r... Read full review >

Ikea USED to have great customer service - NOT ANYMORE

Product/Service:
6/24/2010 WA

Several days ago I decided to update my teenagers bedroom. I made the trek to Ikea to purchase a bedroom set and sofa for her room.

By the time I left Ikea, I was in tears.

I could not get anyone to assist me in lifting for heavy packages containing Malm Dressers. When an Ikea employee did d... Read full review >

Buyer beware

Product/Service: IKEA kitchens
6/22/2010 NEW HAVEN CT

Unless you can walk into an IKEA store knowing exactly what you need to create your kitchen and walk out of the store with all of the parts you need, do not buy your kitchen cabinets at IKEA. I can not even begin to list all the associated problems with this kitchen, all due to the poor customer se... Read full review >

The worst

Product/Service: see below
5/25/2010 PA

I picked up for a customer today $2500 worth of kitch. cabs its was on a skid. told the lady I would back up to the loading dock so that fork lift could just place it in my truck. said can't do that. you have to load it by hand, said are you kidding, she answered NOPE. so I was going through the or... Read full review >

Seriously, Brooklyn, WTF

Product/Service: every trip to the Brooklyn Ikea
5/24/2010 Brooklyn NY

Seriously, Brooklyn Ikea, you are so lame. Three times to the store since it opened. Every time someone is screwing off in the furniture pick up section while the line explodes, I'm sent on a wild goose chase to find some product that ultimately winds up being sold out, and worst of all, EVERY TIME ... Read full review >

POOR QUALITY

Product/Service: IKEA CORNER WORKSTATION
5/21/2010

The customer, you and me, has 90 days to return the product if defective. Funny, that after 1 year, the shelves, tabletop, or all in need or replacement. Hmn, when you venture back to the Hicksville store like I did, you are told to get a number and wait for customer service. That is one long wait. ... Read full review >

IKEA kitchen Faucet

Product/Service: HJUVIK Single Lever Kitchen Faucet $299.99
5/20/2010 coqiutlam BC,Canada

We bought a HJUVIK IKEA faucett the most expensive one they have ..thinking youll get the performance it promises. The nozzle gets hot to hold, the vegetable spray sticks and it makes a high pitch pressure sound. We returned the first one with Ikea reluctantly accepting the exchange. the replacement... Read full review >

IKEA Seattle

Product/Service: Injury
5/20/2010 Renton WA

DON'T SHOP IKEA - I was injured by their "cart staff" last year walking towards the entrance, ran over by a caravan of large carts. I've been trying to settle my medical bills (just over $600) with IKEA to no avail. Even though it happened on their property, their insurance company says it's not t... Read full review >

You're not gonna believe what happened to me at IKEA

Product/Service: No customer service here!
5/17/2010 Costa Mesa CA

We've been coming to IKEA for a decade and have spent thousands of dollars over the last two years alone. Yesterday, my toddler wanted to go to the play area while my husband finished shopping. The girl at the counter asked if he was potty trained. I said yes. She asked if he was wearing a diaper. I... Read full review >

Missing Parts, Unnecessary Parts, TERRIBLE Service!!!!!

Product/Service: Malm Six Drawer
5/16/2010 Brooklyn NY

Wow, don't know where to begin. I have the white stained oak 6 drawer Malm and it's been a nightmare couple of days trying to assemble it. I had it delivered, opened the box and found no nuts or bolts necessary for assembly. I went back to the store (no great feat in Brooklyn)and a very angry woman ... Read full review >

Very Bad Customer Service & Deceiving Customers

Product/Service: Kitchen Cabinets
5/11/2010 Paramus NJ

W brought cabinet sets, but they didn't give us all the pieces we ordered. We have 1 missing piece which is the base cabinet and it was only $30, but still we paid for it, it was charged on our receipt. We went back to them explained that they might forgot that piece or made mistake. They said they ... Read full review >

Ikea: shoddy, irritating and dishonest

Product/Service: kitchen promotion
5/10/2010

I spent approx $5K in Ikea's recent kitchen promotion which was supposed to include free delivery.

When I had to reschedule the original date it was impossible to reach a human being. My message left on the phone # provide on the order/receipt was ignored and they denied receiving it. As a re... Read full review >

Products Displayed but Never Available?

Product/Service: Vreta Sofat
5/3/2010 Canton MI

My wife and I have shopped at Ikea on many occasions and historically, we've enjoyed their prices, products, and selection.

We were in the market for a new living room sofa and chair, and despite looking at many other furniture and home stores, were not able to find what we were looking for.

A... Read full review >

Customer service and Security

Product/Service:
5/3/2010 Canton MI

am writing to you to share my experience at Canton Michigan store on May 1st 2010 about 8 pm.

After purchasing kitchen cabinets worth more than $7,000 at your store, when we went back to the store to return few things we encountered horrible customer service.
We were very frustrated, and my hu... Read full review >

My First IKEA Experience: The Good, the Bad, and the Crazy.

Product/Service:
4/12/2010

I was in the market for a new dining room table and chairs. I had spent the last two months ogling a particular table and chair from IKEA on their website. I was toying with the idea of buying online, but after reading reviews here about their IKEA shipping nightmares and the realization that the ... Read full review >

Ikea kitchen

Product/Service: kitchen purchase
4/6/2010

Service at Ikea in Melbourne is dreadful. DO NOT CONSIDER KITCHEN PURCHASE FROM THIS STORE. The store was not busy and it took the kitchen staff member 2 hours to process our order (our plans were already loaded and checked on their system prior to arrival). We arrived at 7.05pm. At 8.55 pm (store c... Read full review >

No delivery after pre-paid home delivery

Product/Service: customer service
4/5/2010 Toronto Ontario

Unfortunately I had not read the on-line complaints re: IKEA before purchasing an article and paying for home delivery. Did the article arrive as scheduled? No. Did they answer the 10 faxes I sent to Customer Services? Of course not. Why did I fax? If one phones to complain, one is directed to V... Read full review >

NEVER NEVER Will I ever buy from IKEA again!

Product/Service: Online furniture sale
3/25/2010

Never will I ever buy from Ikea. I went online and select my the store location (which I am assuming that my item is shipped from 20 miles away). No, it was shipped from the east coast to my west coast location. My product was only 129 (on sale). My shipping was $279! What the heck? I lose $279 for ... Read full review >

AVOID IKEA's "Independent Measuring/Design" Services

Product/Service: AKA CIS or Kitchen Helpers in the Portland Or/Washington
3/22/2010 Portland OR

Simplicity is grace:

Avoid using the "independent" services offered by IKEA Portland, Or. The company is called CIS AKA The Kitchen Helpers and they are out of Eatonville, Washington.

The measurements were inaccurate as was the design rendered. I lost a day's worth of work when I went to o... Read full review >

IKEA Return policy is a joke

Product/Service: ODDA Wardrobe
3/15/2010 covina CA

I went to EXCHANGE this, not return, and they say no because I had open the boxes and started to assemble. I want to exchange it because in step 12 of the instructions it say to flip it over. When I did it collapse so the screw came off the wood. ANd yes all the anchor screws were tight. I was h... Read full review >

Horrible Products and customer service

Product/Service: Ikea
3/4/2010

I purchased a chair and quilt from Ikea. The quilt was never opened, still had the wrapper and they would not let me return item. I noticed the chair was damaged when I brought it home and I could not return that either because they said I could have caused the damage. I felt like they treatd me ... Read full review >

Returns

Product/Service: furniture
2/19/2010 Orlando FL

I purchased two modular desk pieces in the Orlando store. I took them home and never opened the box and after having them for a couple of months changed my plans and decided not to use them. I no longer had my receipt and after nearly six months(I live far from Orlando) I took them back and was give... Read full review >

Return Policy gives me heartburns

Product/Service:
1/31/2010

I recently made two purchases which I had to return. For one, they wouldn't take back because the plastic bag wasn't intact. I checked the same product, there is no information on the plastic bag which would impede the return. For the other, they wouldn't take it back because I did not have the rece... Read full review >

False Advertisng

Product/Service: Bumerang Hangers
1/28/2010 North York

IKEA send these fliers with some eye catching items in the front page and you go looking for it and the usual answer is it was sold out in 20mts. Can you imagine people lining up for Cloth hangers worth 2.99 in the month of Jan at -7 degrees? in Canada. I went to the shop in the afternoon picked up... Read full review >

Return Policy Sucks

Product/Service: 3 Drawer chest and some kitchen appliance
1/18/2010

I have bought one 3 drawer chest just before two weeks, and by this time I have closed my credit card, one I have used to purchase 3 drawer chest. So when I went there to return chest, customer service denied to take it back, because I was unable to provide my credit card. Other thing is one kitch... Read full review >

Their shipping is VERY unreasonable!

Product/Service: UPPLEVA ORMO Wall bracket for flat screen TV
1/18/2010

[this is a copy/paste of what I wrote in an email to IKEA]

Dear IKEA,

After speaking with THREE of your employees at your 800 number and receiving NO HELP with shipping options, I must now CANCEL my order (see order number below).

Yesterday I drove 45 minutes to the IKEA store in Stoughton,... Read full review >

Deceptive Practice

Product/Service: Bed
1/10/2010 Atlanta GA

Beware of Ikea deceptive practices. I recently bought 2 beds and was told that to complete my purchase I had to get three boxes containing the parts necessary to assemble the beds; however, one of the major pieces and the wooden lats for each bed were missing. When I called IKEA's customers service,... Read full review >

Ikea Must Adapt To American Market Not The Opposite

Product/Service:
1/9/2010 Sunrise FL

On 1/8/10, I went to IKEA, since they were having a sale, to buy the following product: DVALA Fitted sheet RED, at the Sunrise Store in Broward County Florida.
They didn't have any but was told to come back the next day which I did since they would more merchandise coming in.

Before leaving home... Read full review >

Prices good, quality BAD!!!!!!!!

Product/Service: Kviby Dresser
12/25/2009 Davie FL

The dresser is less than 1 year old. We have a 15 inch TV sitting on top. The drawers are already falling out of line and the dresser top is bowed probably because of the TV. We are comparing it to a 50-75 year old wooden dresser in the bedroom that we have a 27 inch, 50 pound TV on that isn't sh... Read full review >

Unclean conditions in the Restaurant

Product/Service: IFS
12/19/2009 Friscot TX

I would like to note the filthy conditions at the IFS services of IKEA in Frisco, TX. I arrived at 9:30am at the opening and the trays were dirty. the drink dispenser was corroded with sugar. The creme dispenser was filled with spoiled milk. The chairs and table decor had chunks of food on it. Truly... Read full review >

I felt like I was on a really bad reality show.

Product/Service: Couch, bed, bed platform
12/18/2009 Brooklyn NY

The post-traumatic stress was not worth the low prices.
Recently moving to Manhattan from the West Coast, I needed to furnish my apartment, and was thrilled to learn about the free water taxi on the weekend to Ikea Brooklyn. Not having been to Ikea in years, I didn't realize my joy would stop the... Read full review >

IKEA Etobicoke

Product/Service: Couch/Chair
12/14/2009 Etobicoke

I found the couch and chair I wanted was prepared to pay 1000. plus for them. When I finally found someone to help me, he was not happy to follow me to show him what I wanted to buy apparently I am supposed to bring the information to him..then he informed me of all the rules, delivery charge, when ... Read full review >

Ikea Burbank

Product/Service: Frame
12/10/2009 Burbank CA

Dear Ikea,

I almost went to Goodwill, ALMOST. But I needed a specific size and just didn't have the time to dig around. So I went to Ikea to find that large, square frame.

And lo! Ikea of Burbank had one, just as my fevered dreams had imagined! 17" x 17", made of particleboard, pixie dus... Read full review >

Bad Customer Service And Horrible Manager

Product/Service:
12/6/2009 Emeryville CA

I went to return a chest of drawer that we bought 2 weeks ago any they won't retun it because thay said it's been used and damaged. We haven't even finished assembling it beacause it won't even stand properly but wiggles. The material that they use is cheap wood so when we tried to put the screw in ... Read full review >

Arrogant customer service in Ikea Portland Oregon store

Product/Service: Customer Service
11/6/2009 Portland OR

I was simply looking for a light fixture at the IKEA store in Portland, Oregon. It was very confusing. The light fixture was on display but I could not find the light to purchase.

I said, 'excuse me' to the young, blonde woman who was moving inventory around in the lighting department and asked... Read full review >

Cheap quality merchandise/Terrible customer service

Product/Service: Odda Bed
11/2/2009 Schaumburg IL

We bought a bed called Odda for my daughter. It was assembled as instructed very well with a power screwdriver, etc. However, the particle board it was made from was so cheap it couldn't really hold screws very well. The wheels on the trundle portion continually fell out. One day she sat on the ... Read full review >

Cheap prices, cheap quality, cheap service

Product/Service: buying furniture in IKEA store in Schaumburg, IL
10/28/2009 Schaumburg IL

Cheap prices but cheap quality and cheap service as well.
Too many employee, they do nothing, just talk in groups, at the same time only half of the return stations have an employee. The stocks of furniture parts are messed up – nobody cares to fix it.
I try to buy a bed. I matched numbers on t... Read full review >

Ikea Places Blame On Consumer; Does Not Acknowlege All Of Complaint and Advertises Falsely

Product/Service: Hopen Queen Bed
10/27/2009 Costa Mesa CA

I have received various repsonses from Ikea about my concerns and none have acknowledged all of my concerns. I was even blamed for one of my concerns. I have filed a complaint with the BBB. Ikea did respond and now I will file a complaint with the Attorney General's office.

I have 3 issues. T... Read full review >

Terrible Ikea

Product/Service: Wardrobes, Runners and chairs
10/19/2009 london

Recently moving to the UK we tried to equip our new house with Ikea stuff. we purchased a chest of draws, sofa, 2 seats, 4 chairs, a table 3 wardrobes and a bed.

Wardrobes- the back boards was not the same shape at the wardrobe and did not fit I rang Ikea up and asked them to send me a new one t... Read full review >

ORDER OF FLOOR DISPLAY REFRIGERATOR

Product/Service: WHIRL POOL, STAINLESS STEEL SIDE BY SIDE OLD MODEL 20QF
9/12/2009 SCHAUMBURG IL

We went two times to order this item, they told us wait for new shipment then they can give us that floor model. With 20% off. We called two times they are ignoring us. Saying new shipment did not come in I highly doubt that such a big store never gets new shipment in 5months. I think it is very ver... Read full review >

Less than steller service!

Product/Service: An exchange
9/5/2009 one beard street, brooklyn NY

Having been to Ikea many times in various states and always having fair customer service I was appalled at the treatment and down right rudeness I was showed today at Ikea's Brooklyn location. I showed up this morning to exchange something I bought 2 days ago from their As-Is section. I bought it pr... Read full review >

Arrogant, unprofessional service

Product/Service:
9/5/2009 East Palo Alto CA

I have two bad experience that turn me off from Ikea. I would advise strongly that you reconsider if you want to shop at Ikea.
1. I bought a wardrobe from Ikea. I was told to pick up on the same day. Three of the pieces of the wardrobe is big and heavy. So, I sent my contractor to pick up at night.... Read full review >

You get what you pay for

Product/Service: Customer Service
8/31/2009 East Palo Alto CA

Dear Sir or Madam:

I’m writing to relate my recent experience at IKEA East Palo Alto. On Friday, August 28th, I purchased about $250 worth of items, including 6 folding plastic chairs and 6 black seat cushions to go with them. When I came home, I set up the chairs and put one of the cushions... Read full review >

Alve Drawer Unit -- not worth close to $169.

Product/Service: Alve Drawer Unit
8/29/2009 Brooklyn NY

I recently purchased the Alve Drawer Unit, thinking $169 was a reasonable price for extra office storage. BEWARE:

A) The file drawer accommodates neither letter nor legal files, but only Ikea's own files.

B) The cost does not include delivery or set-up. This may be obvious; this is Ikea's wa... Read full review >

Really bad service in Brooklyn store

Product/Service:
8/20/2009 Brooklyn NY

I got very very bad customer service in the Brooklyn store of Ikea. Its like they didn't care, I even told them, I will review them online and the review won't be in their favor, still they refuse to fix the problem. The employees help get a bed and didn't include of the part, I was very unhappy tha... Read full review >

Return policy and reimbursement

Product/Service: MALM STOR UNIT
8/17/2009 Round Rock TX

After my Wife and daughter purchases of the Malm Store Unit, we had proceeded to put unit together that we found one side of the unit which was made of partical board was defective and the unit itself is poorly designed to endure any type of usage without one day falling apart.
Anyway, had put the ... Read full review >

No Customer Service/Health Issue

Product/Service: Health Issue
8/17/2009 Elizabeth NJ

I sent several emails to Ikea. NOT one response. The so called "customer service" says they just read emails and forward them to the store, which I can assure you all, will NEVER respond. All I wanted was for the store to provide straws since they use glasses for soda. The glasses are sitting out... Read full review >

The saga continues

Product/Service: Delivery
8/11/2009 College Park MD

Urban Express managed to convince the people at IKEA to look for our furniture a little harder than they seemed to want to when I called them. It was delivered, sans couch, to my son's new apartment yesterday. But these IKEA people seem to hold a grudge. They delivered part of a bed that didn't b... Read full review >

Just admit you are wrong

Product/Service: Shipping
8/10/2009 college park MD

We bought $2000 worth of furniture, stored it with Ikea (you still haul all the boxes to their delivery section and you pay a little extra) for delivery about a week later. We gave them two phone numbers, home and cell. Meanwhile, our home phone went on the fritz and all you get is a busy signal ... Read full review >

No help, runaround

Product/Service: Exchange policy problems
8/7/2009

I have been shopping at IKEA for over 20 years now but am very disappointed in their customer service. I recently bought a bed in the Charlotte NC store. I needed some help in the self-service area so I asked one of the store employees to assist me with locating the correct box that contained my b... Read full review >

Happy Customer

Product/Service: Ektorp Sofa Return
7/23/2009 Houston TX

I had read the reviews of returning items to IKEA was a nightmare. I stressed out for NO reason. We bought an EKTORP sectional sofa, had it delivered, set it up, used it for 7 days and realized it was the most uncomfortable sofa we had ever sat on! I called IKEA Houston and told them we were unha... Read full review >

Horrable Customer Service

Product/Service:
7/22/2009 covina CA

I had never had a problem with the store or the product till this last time I went I bought a closet to make more space in one of my rooms andd after not even 2 months it started bending from the middle I had to empty it out and try to fix it but it was worse. the hole thing fell apart. They don't... Read full review >

Shop carefully, take advantage of "as is" section

Product/Service:
7/14/2009

While I am not a huge fan of cheap furniture, I have to admit I have owned more cheap furniture than not in my life time. I'd personally much rather have a second hand bookcase made of real wood over the put it together yourself sawdust and glue model you can find in the same price range. I am also ... Read full review >

Shipping Is An Outrage

Product/Service: Misc Stuff
7/9/2009

I ordered 3 furniture items from Ikea. ca after 3 weeks it was still not delivered so I called, 3 to 5 days to trace the shipment... finally I get a call from the shipping company, 3 more days. because they shipped the items from Montreal to Victoria. turns out that they have the merchandise IN ... Read full review >

Good prices but cheap quality

Product/Service: Furniture (various)
7/5/2009

Over the past few years, we have purchased several bookcases and a computer armoire from IKEA. The prices are good and the pieces look good . . . at first. With normal wear, they fall apart much faster than other (non-IKEA) furniture. Hinges on the armoire and bookcase doors get bent easily, scre... Read full review >

Ikea in general

Product/Service:
6/28/2009

For all of you that complain about customer service and how the store is ran is a load of crap! You all are just a bunch of stuck up jerks who think everything should be done for you. IKEA is a SELF SERVE furniture store!if you don't like it tough don't shop there!whos cares if you spend a thousand ... Read full review >

Ikea No return policy

Product/Service: Returns service
6/19/2009 TX

I recently had a very unfortunate experience with the Ikea return
policy, I run a interior design business, and decorate home and restaurants
and businesses, I used to do tons of business spending $1000's od
dollars at Ikea for my products occasionally you I may overbuy a product or
two and cha... Read full review >

Unbelievable Horrible Service

Product/Service: All
6/2/2009

This is so unbelievable, is this America? I bought a stupid pillow and find out that it was dirty and got some holes on it.

When I want to return it they say it is my responsibility that I need to make sure the item is in good shape before purchasing it. My argument is that Ikea has respons... Read full review >

Dont remodel your kitchen through Ikea

Product/Service: incompetence / poor manangement customer service
5/20/2009 sacramento CA

I spent over 12 K on kitchen cabinets and counter tops at Ikea, which has turned out to be a mistake and nightmare. The quality of the cabinets are what I expected for the low price, so that is not an issue. My issue is the ongoing incompetence throughout this process, and more importantly is the... Read full review >

Bed Bugs Hitched A Ride On An Ikea Bed Frame

Product/Service: Sultan Wood Bed Frame With Slats
4/17/2009 Emeryville CA

We bought a bed frame and mattress from Ikea for an exchange student who would be living with us. After a few months, he started to complain about what seemed to be bug bites. We couldn't imagine where it could be coming from. No one else in the house was experiencing it. Finally, we saw a bed bug. ... Read full review >

Child's Chair

Product/Service: Kelig Groda Pillow/Cushion
4/14/2009 Canton MI

I too bought only the cover, thinking it was the whole inflatable deal. It was a gift for my nephew. My sister called me to tell me it was missing the inflatable cube that the cover goes over. I had no idea it wasn't all in one package. When I went on-line to try to order it, it turns out it can'... Read full review >

Customer Service?

Product/Service: Lack Bookshelf
4/2/2009 Naugatuck CT

I had recently placed an online order for about $800 that included various furniture. I received a call from their delivery vendor to set up a time to have the furniture delivered. They showed up 3 hours late and one of the boxes had been damaged. They told me to take it up with Ikea customer servic... Read full review >

Almost Unbelievable Junk

Product/Service: Supposedly Furniture But Questionable
3/30/2009 Round Rock TX

Ok. It's Ikea. You know going in that it's basically the cheapest stuff you can buy. But, even at that you STILL DON'T expect to have to return 4 items out of about ten. I suspect, and with good reason that Ikea might have the HIGHEST RETURN RATE in the home furnishings business. This place puts ... Read full review >

To IKEA or NOT to IKEA

Product/Service: Self Serve Warehouse Shopping
3/29/2009 United States

Have you noticed that there is no section or counter in any IKEA store that claims to be "guests’ services" or the "courtesy counter" or "Customer Service"? There is not a single sign or direction anywhere in the store that directs anyone to such a location to have their questions answered, just s... Read full review >

Consumer Profiling/False/Deceptive Advertising

Product/Service: Stock Pot Sale (Sunday, March 22, 2009)
3/23/2009 Philadelphia PA

Ikea advertised a stockpot on sale for $9.99 on Sunday March 22, 2009 for that one day only. THE FLIER ADVERTISED ONE PER HOUSEHOLD (WHICH WAS ALSO NONSENSE SINCE I WITNESSED SEVERAL INDIVIDUAL PEOPLE WALKING OUT WITH 2, 3 OR EVEN 4 POTS PER PERSON) and said nothing about a voucher or coupon (COULD... Read full review >

Free Lunch

Product/Service: For State Workers
2/20/2009

Shame on you for giving free lunches to state workers, because they are missing 2 days a month work. What about people who does not even have a job. Then I wonder about the actual money they are losing and about the people who no way make as much money as a state worker and still have to survive. So... Read full review >

There Is No Santa, Virginia

Product/Service: Kitchen cabinets et al
1/31/2009

There is no Santa and there is no truth to the 25 yr warranty/guarantee on Ikea KITCHEN CABINETS.

YES, the door hinges open and close like the little machine demonstrates, however, they corrode and pit as the years go on.

YES, they sell look-a-like kitchen cabinets, however, Ikea fails to disc... Read full review >

Losing Money A Concern... Losing Customers Not At Ikea

Product/Service: Customer Service
12/29/2008

After a year of living in culinary limbo I finally bought the last piece of trim for my Ikea kitchen today. It was, like many things I've picked up from the store, broken but I realized this before I left the warehouse area and I went back to the counter and pointed it out to the clerk who went and ... Read full review >

Beware of anybody claiming to be "customer service" - There is no such thing @ IKEA

Product/Service: Customer Service
11/26/2008 Burbank CA

Funny, there seem to be a lot of disgruntled IKEA shoppers out there. I too am a professional designer and on occasion shop at IKEA. After all they have cheap product and not everybody can or wants to afford expensive stuff.

One of the problems with IKEA is that they never get their orders right.... Read full review >

IKEA Burbank - Customer Service, What Customer Service?

Product/Service: Burbank Customer Service Non Existent
11/25/2008 Burbank CA

I am an interior designer and spent $20K on several IKEA kitchens and other stuff in the last year. Bought a $ 50.00 chair as a sample for a client. It had a stain on the seating surface. Stain was detected after assembly. Went to return chair but would not get a refund. Left the chair anyway.

Cu... Read full review >

IKEA returns and refunds.... Ha, ha, ha

Product/Service: Flooring, ie: Tundra, click & lock
11/20/2008 Stoughton MA

I purchased $600 worth of flooring for my condo. I made my purchase at IKEA of Stoughton, MA. This was "click and lock" flooring and the product was supposed to be very easy for a DIY project.

After hiring two separate people to lay the flooring, I decided that I needed to return the product. ... Read full review >

Won't Take Back A Returns

Product/Service: Customer Service
11/8/2008 covina CA

I tried to return a chair today on Nov 8, 08 at Ikea Covina. I was at the customer service. The customer svc representative said it was opened box and took my item and went to back room and said he has to inspect it. And it took him about half and hour. Finally, he came with the chair assembled and ... Read full review >

Ikea Kitchen Cabinets

Product/Service: Kitchen Cabinets
11/2/2008 Los Angeles CA

Ordering cabinets from the Burbank CA store has been a very frustrating experience. Each cabinet has many different part numbers. When you place an order the salesperson has to translate your order into the various part numbers. The in-store staff made many mistakes, mostly leaving parts and one ... Read full review >

Exchange Policy A Fake

Product/Service: Trofast Children's Storage
10/29/2008 West Chester OH

I bought the Trofast three tiered storage unit. Had the whole thing put together but the outside pieces. Went to screw the boards together, after the dowel was holding it in place, and the dowel rod came through on both sides. Took it back to the store, they kept telling me they couldn't (over and ... Read full review >

Partial Delivery... No Notice... 2-4 Weeks For Missing Part, No Refund, Pay For Return

Product/Service: Varde Sink
10/22/2008 los angeles CA

I purchased a Varde sink counter combination on line. Then confirmed the order by phone, taking off a fridge.

A Varde stainless steel sink top arrived: BUT NO CABINET. After waiting too long on the phone, the answer:

2-4 weeks for delivery of the missing part. NO STORES HAVE IT IN STOCK. I WOU... Read full review >

Life, death, and Ikea

Product/Service: Return policy
10/13/2008

My husband and I are huge Ikea fans. We've lived in three countries, two continents, five different houses, and everything we own is Ikea. We met as students, married, had two kids, changed jobs, moved around. Every milestone was celebrated by a trip (OK, make that three or four) to the local Ikea. ... Read full review >

Unprofessional Business

Product/Service: Furniture
9/30/2008 Sacramento CA

Buyers beware! You cannot exchange anything even if it's Ikea's fault that their products have defects after 90 days! Bought some furniture for our university student on Memorial Day sale 2008. Knew about the 90 day return policy, but have no intention of returning the furniture. Assembled them i... Read full review >

No customer service...

Product/Service: EMPLOYEE MANAGER CASH LANE
9/11/2008 FL

THE MANAGER OF THE CASH LANE I THINK NAME BERNITA ....NI HAVE ANY CUSTOMER SERVICE FOR SPANISH CUSTOMER. SHE LOOKS LIKE SHE REGREST TO BE DEALING WITH SPANISH PEOPLE OR BETTER I FEEL THAT SHE DESCRIMINATE US....HOPE THAT SOMEHTING CAN BE BETTER TO SERVE THE PEOPLE THAT PAID HER SALARY THAT IS THE CU... Read full review >

Couldn't care less customer service

Product/Service: Antifoni lamp
9/5/2008 Sunrise FL

Have you ever dealt with a customer service representative who was a broken record? that's the case here. don't care just repeated and repeated their return policy.

it was a stupid $25 lamp. I only had the MC receipt and I wanted a replacement because it broke (wiring problem)

no effort to go... Read full review >

Ikea Customer Service

Product/Service: Sofa
8/23/2008

HI, I bought two sofas at Ikea last year. They start releasing a strong chemical odor. I tried to contact its customer service department. Almost impossible. Finally I reached them, they open a case and assure me they will call me back.
Never happened despite I called them several times to inquire... Read full review >

Non-delivery of goods

Product/Service: Furniture
8/15/2008

On July 27th, I purchased over $1,600 worth of furniture. My account was debited on July 29th. Since then and despite several phone calls and e-mails I have not had one explanation as to where they are or why they have not been delivered. I call and they promise to call back but never do. I e-ma... Read full review >

Malm Base And Sulton Fjordgard Mattress - The Worst!

Product/Service: Malm Base And Sultan Mattress
7/6/2008 Carson CA

Do not make the same mistake that I made by purchasing this junk from IKEA (which I think is Swedish for uncomfortable), cost about a grand with delivery. The slatted base with that beam down the middle flexes in such a way that it puts pressure on the mid section of the body causing you to wake up... Read full review >

Customer Service

Product/Service:
6/4/2008 Bloomington MN

I think IKEA has excellent customer service. I have been there several times and was treated great every single one of them. Most people that write bad review are to picky and need to be a little more open minded in my book.

IKEA isn't for everybody. If you don't like it, don't shop there. Simpl... Read full review >

Ikea Bad Customer Service

Product/Service:
6/2/2008 sunrise FL

I spent over $5000 in the last 3 months and when I wanted to take back a $30 item they said NO because I didn't have a receipt so I showed them a credit card statement, they still said NO. I will never buy from them again.

John
... Read full review >

Stupid TV advertisement

Product/Service: advertising
5/28/2008 Boston MA

The lady scurying out of the IKEA store because she thinks the check out clerk made a mistake in undercharging her doesn't add to quest for honesty we cherish and try to teach our children. It is funny,but what is the idea presented? Is it OK to screw the merchant or what is good for the goose is g... Read full review >

Great goods, dreadful service

Product/Service: Furniture in store
5/27/2008

Weekend plans were to hire a van for a day, spend £500 in Ikea and furnish a bedroom. Thanks to Ikea's dreadful staff and atrocious customer service, it ended up as a total cost of nearly £1000, 3 days van hire and about 20 hours of driving. Customer service staff were unhelpful and arrogant and I... Read full review >

Complaint Regarding Shortsighted Return Policy

Product/Service: Countertop Return -- Numerar
5/9/2008 Montreal

I have just returned from a visit to the Ikea in Montreal on Cavendish and feel compelled to write this complaint.For me to actually immediately come home to write you this , is an understatement of my frustration. ... Read full review >

Returns on child bed linens

Product/Service: Returns
4/29/2008 Bloomington MN

I had the most hostile unpleasant interchange with the Ikea store manager in Bloomington, MN who was one of the rudest Ikea people I have met. I attempted to return an item which was selected for me by a store employee.

Beware buying anything at Ikea because they won't back their merchandise w... Read full review >

Ridiculous Shipping

Product/Service: Home Furniture
3/28/2008

I wanted to purchase a dining table from Ikea that was about $119. I thought that was a great price as a college student for a solid wood table & chairs. When I added the product to my cart, they tried to charge me $143 on shipping! making the total well over $260. That is ridiculous for a basic ... Read full review >

Waste Of Money

Product/Service: Shoddy Furniture
3/22/2008 Frisco TX

In December 2007 I purchased a bedroom set for my son from you Frisco Texas location. This was a HUGE MISTAKE ! 11 months later the bed frame is falling apart. I spent well over 400 dollars on the bed frame that can now not be used. I will never make the mistake of shopping in your store again and w... Read full review >

Tried to return Wardrobes

Product/Service: Return policy
2/14/2008 costa Mess CA

Bought Wardrobes last year and my wife not liked it, I went with return receipt and original in less than 45 days, they refused to return because I has open to box and removed from box.

Such a poor return policies I have never seen in my life... don't do any business with Ikea. God bless America.... Read full review >

Ikea Minneapolis offers excellent customer service

Product/Service: Bjursta sideboard
2/1/2008 Minneapolis MN

My husband and I live in South Dakota, and 3.5 hours away from the nearest Ikea (Minneapolis). That doesn't stop us from being huge Ikea fans, however. We've probably assembled close to 50 Ikea items, including kitchen cabinets when we renovated our kitchen two years ago.

Last weekend we visited... Read full review >

Very bad delivery service of products

Product/Service: Delivery of products
1/25/2008 florence

On 12th January 2008 I purchased a wardrobe from Ikea in Florence which was too big for the top of the car so we asked for it to be delivered. The person serving us said it would be delivered within 10 days which we thought was fine. However, after 10 days there was no sign of the wardrobe being de... Read full review >

Poor customer service and lengthy hold time on phone

Product/Service: customer service
1/23/2008 Richmond VA

It has been very difficult to contact Ikea to exchange an item that arrived damaged. The initial call placed to 800-434-IKEA took 40 minutes, most of which was spent on hold. A replacement for the damaged item also arrived damaged beyond use. I spent 25 minutes on hold in an attempt to determine ... Read full review >

Ikea Mattress Warranty

Product/Service: Mattress Warranties
1/17/2008 Covina CA

I purchased an Ikea Sultan Hasselback mattress almost a year and a half ago. Since that time my mattress has developed some big 'dips' in the middle.

I contacted the Ikea store in Covina where I bought the mattress, and since I lost the receipt, I don't get my 25 year limited warranty exchange ... Read full review >

IKEA offers great, attractive, cheap items...but employees aren't exactly friendly

Product/Service:
12/30/2007 MN

I used to love IKEA until I was treated very poorly by one of their employees. I'll still continue to shop there because I'm a poor college student but...here's my experience:

While visiting the Bloomington, MN IKEA and shopping for good deals, I stumbled across a see-through bin of various items... Read full review >

Product quality

Product/Service: Child's table & chairs
12/26/2007 College Park MD

I should have known better. We purchased a bureau for our son a little over 2 years ago, and the entire process was a disaster. The two boxes of parts didn't match one another. It took 3 trips and 2 days worth of our time to get it right, with little help from Ikea customer service.

I thought a s... Read full review >

Horrible customer service from Ikea

Product/Service: Delivery Charges
9/28/2007 schaumberg IL

We decided to buy all our furniture for our new house from Ikea. After selecting what we wanted online we inquired about delivery charges from the Schaumberg store to our Zip code in Madison, WI. We looked up the price online (Ask Anna) and spoke to 2 customer service reps on two different days. We ... Read full review >

Ikea's World

Product/Service: Stores and Shipping
9/3/2007 TX

The downfall of IKEA will be the fact, that this company does not understand, that in the United States, and elsewhere - you do not sacrifice quality for price, nor do you treat your customers as something less than...Customer Service, it the one thing that will keep your business alive, no matter w... Read full review >

Ikea products

Product/Service: Curtains and furniture
8/29/2007 Burbank CO

Ikea products are junk. They are cheaply made, that is why they seem to be cheap in price. You clearly get what you pay for. Their customer service is also non existent.

Do not pay from Ikea, you are getting nothing but junk that you will be tossing out in the trash after a short time of use!
... Read full review >

IKEA hiring event

Product/Service:
8/7/2007 Orlando FL

I was at an IKEA hiring event recently. After playing games for 3 hours while being observed by 40 managers. I was in a group that was not chosen to stay for an interview (approximately 10 out of 40 were not chosen to stay) Because we didn't play the games properly?!) The "rejects" were discreetly... Read full review >

Horrible Customer Service

Product/Service: Customer Service
7/23/2007 Carson CA

I have never seen a store with customer service this appalling. The Customer Service employees were rude and bothered when they decided to show up. The Customer Service Manager was even worse. I will never shop this IKEA again. I cannot believe a major store can possibly run this way.... Read full review >

TV Advertising

Product/Service:
7/4/2007

The advertising firm responsible for the current Ikea commerical should be barred from the industry. I am not surprised Ikea signed on to it, as the commerical is redicidulous with some blond headed lady screaming to her husband to "start the car" as she leaves the store as if the store did not char... Read full review >

Horrible Customer Service

Product/Service: Customer Service/Flat Products
6/26/2007 West Sacramento CA

Seriously everyone who purchases IKEA furniture in the flat pack, CHECK YOUR PACKAGES BEFORE YOU LEAVE THE PREMISES. Every time I purchase something from them there is hardware missing. After being put through to VOICEMAIL twice I finally was able to call bcak and talk to a real person. After ano... Read full review >

The hk-ikea monkey job

Product/Service: bed and bad service
6/20/2007

Its incredible that such a big organization doesnt even have a complain e-mail address !

I have received the delivery of 2 orders and I faced 5 problems !

1) the delivery time has been changed (after telling me the the delivery was to be done on the 20th, they called me on the 19th, bank holid... Read full review >

Substandard product

Product/Service: couch
6/20/2007 Houston TX

I purchased a $1000.00 leather couch at Ikea in Houston,and within a month there was a noticeable and permanent migration of the padding material in the seat cushions. Which leads me to believe that either insufficient material was place within, or the material used was of poor quality. I eventually... Read full review >

Bad customer service

Product/Service: customer service
5/9/2007

I had ordered a couch from Ikea and had asked them to deliver it. They charged me $80 for delivery and when I got the couch it was the wrong one so naturally I asked the delivery people to take it back and when I called Ikea up they told me that I would have to come back to the store and re-order th... Read full review >

Ikea Customer Service

Product/Service: Home Furnishings
5/6/2007 Costa Mesa CA

I bought a set of curtain panels from Ikea of Costa Mesa, CA. along with numerous other items. Because of their "move 'em on, move 'em out" system at the check out counter, their is no physical divider separating your goods from other people's goods. Once you have paid, you are scrambling to collect... Read full review >

Item returns

Product/Service: item returns
3/24/2007 sacramento CA

With out a receipt, the store will take back items out of the box and put together for a restocking fee of 10%. Then give you store credit which is ok. If you have a receipt and the item is out of the box and put together but it's passed 45 days since you purchased it they will not take it back.... Read full review >

Ikea credit card customer service is BAD!!!!

Product/Service: Ikea Credit Card
1/18/2007 MD

I am new to IKEA credit card my 1st payment was due 1/4/07 and I made payment over the phone 1/3/2007. Not only they charge you $10.00 to make the payment BUT I get a phone call 1/18/07 from Ikea saying I have a past due balance!!! So I go online to view my account and they charged me $29.00 late fe... Read full review >

Purse stolen in IKEA, then kicked out of the store!

Product/Service: Customer Service
1/15/2007 Schaumburg IL

I went shopping at the IKEA store in Schaumburg, Illinois and my purse was stolen out of my cart. All I was left with was my cell phone. I lost my money, cards, and my only set of apartment keys and car keys. I had only one set of both of these keys because I had just moved and was shopping for m... Read full review >

Poor Customer Relations

Product/Service:
1/9/2007 Emeryville East Bay CA

I bought from Ikea a $25.00 gift certificate and 4 plastic storage food contains @$4.00 a piece before Christmas. On arriving home went to clean the containers one had the lip of the container stuck in the lid so without removing the sticker I put it away for return. My receipt in the mean time was... Read full review >

It started out bad, but ended up good.

Product/Service: Customer Service
11/29/2006 Renton WA

Last winter I went to my local Ikea and purchased a dining room set, a table and four chairs. Since I own a compact car, I had a friend take time to bring his truck and help me out. I picked out the ones I wanted in the showroom, got a salesperson to help me, pointed out which ones I wanted and had ... Read full review >

Furniture Purchase

Product/Service: Futon Mattress
11/9/2006 Stoughton MA

Gift from IKEA worth $89
I purchased more than a dozen products from Ikea, Stoughton, MA, US on 17th September, 2006. I collected all the necessary information from the products tags and went to the storage floor to pickup my items which were intended for self pickup.
When I was in the aisle to c... Read full review >

Customer service

Product/Service:
10/3/2006

Hello,

london Wembley:

I will like to complaint about customer care boy who has mibehaved wil my little daughter she is 16 years old. it was mid sept
His name is Vineet ...he is probably pakistani or indian i dont know he offered my daughter to show the heaven ...he was taking about holidays ... Read full review >

Complaint

Product/Service: misssing parts of a bed, serious delays regarding
8/14/2006 La Spezia, Italy

Dear Sir,
I am writing you to complain about the serious irregularities and intolerable treatment that I have been subjected to by your company which is located in Genoa, Italy. The reason for my addressing directly to you is due to the lack of competence that I was confronted with during the seve... Read full review >

Handicapped Unfriendly

Product/Service: Home Furniture
8/8/2006 Atlanta GA

I visited the Ikea store In Atlanta, GA to purchase large items for several rooms in my house. My shopping list included over $9000 worth of merchandise, both small and large pieces. All pieces needed pickup in the checkout aisles.

With my handicapped husband, who can walk but can't lift much ... Read full review >

Addendum to "Useless"

Product/Service:
8/6/2006 Stouhgton MA

A month late I finally got my sofa, but was charged substantially more than the price I had reserved it for.
"Yup, it went up" was the staff attitude.
Lesson learned. ... Read full review >

USELESS!

Product/Service: Customer Service
7/13/2006 Stoughton MA

On June 10th I placed a reservation for an out of stock sofa and was told I would receive a postcard notifying me when it became available, and that I would be able to arrange for delivery at that time. Nearly five weeks elapsed, near the end of which the item appeared on the website as available at... Read full review >

Customer Services - the runaround

Product/Service: Customer Services (not)
4/3/2006

IKEA UK seems like the rest of the IKEA Global Empire, happy to take your money but . . . . support? forget it.

I really strongly urge everyone buying flatpack goods from IKEA to inspect it at the checkout BEFORE you leave the store.

Also I really strongly urge anyone with complaints to search... Read full review >

Ikea shipping fees

Product/Service: Furniture
11/18/2005 New York City NY

Ikea shipping is a total rip off. They wanted to charge $107 to ship a $35 TV stand from Paramus NJ to New York City. For $107 you could ship this item across the country and back. Why does it cost so much to send it across the Hudson River? Why don't they use a private shipping company if they ... Read full review >

IKEA's (nonexistent) Customer Service

Product/Service: Customer Service
11/9/2005 Baltimore MD

"Abandon Hope, All Ye who Enter Here." (The
IKEA motto).

If you shop at IKEA, all you're gonna get is the stuff that you paid for and can tote out the door. What that DOES NOT include: Respect. Consideration. Provided means of recourse for indignities suffered. Assurance that you, as a cu... Read full review >

Asked to pay for thier miscommunication

Product/Service: KELIG Groda Pillow
10/7/2005 Tempe AZ

I went to IKEA to buy my two sick children some cuddly toys as get well presents... well, one of them, the KELIG groda, is an inflatable pillow shaped like a frog. I bought this for my younger son...

When I got home I realized that what I had paid for was just the outer cover of the pillow, the ... Read full review >

Outrageous Shipping Charges!

Product/Service: Bookcase
5/14/2005

I was stunned--STUNNED--to discover that the cost of shipping an item from IKEA was significantly more than the cost of the item itself! How is it that IKEA can charge such exhorbitant rates when other companies online charge so little to ship their products? My guess is that the company is paddin... Read full review >

Poor service!

Product/Service: Kitchen
3/12/2005 VA

We have waited 4 months for two sets of Abstrake Red drawer fronts - and the only answer they have come up with so far is that the drawer fronts are on back order. This is the response we have repeatedly received from IKEA, with no results. After waiting about 2 months, IKEA finally charged our cr... Read full review >

HORRIBLE EXPERIENCE!!!!!!

Product/Service: Furniture
2/15/2005

Painful experience placed my order on 1/16 called to check the status on 2/5 since it was a Saturday customer service was closed although their website said it was open. Called customer service agin on Monday on hold for 30 minutes then before anyone picked up they disconnected me! Called back and... Read full review >

Impossible service

Product/Service: furniture
2/13/2005

Hello Sylvie Garagebedian,

This is one of many customer service complaints that we will be posting about the compete lack of service from Ikea Canada.

Well here it is. Ikea is without doubt one of the most inept companies I have ever had the displeaseure of dealing with. It is Impossible to
a... Read full review >

How very cruel of IKEA to treat the disabled & abuse survivors to more abuse and financial hardship .. at Christmas even!

Product/Service: Home Furnishings
7/12/2004 Canada

I respectfully request that you consider personally boycotting the IKEA retail home furnishings company. I would also appreciate your doing whatever is in your power to spread awareness of IKEA's deplorable business practices. On a single transaction IKEA has:

1. lost my order despite an e-mail... Read full review >

IKEA kitchen 5 months late - house not useable

Product/Service: Kitchen Cabinets & Accessories
10/16/2003 Princeton NJ

The summary - IKEA failed to deliver my kitchen cabinets for 5 months (over an entire holiday season) during which time 4 of the six rooms of my house were unusable. And they are unrepentant. They say I should not have ripped out my kitchen based on the delivery date they gave me.

In their lawy... Read full review >

False Advertising

Product/Service: Online Web site
9/6/2003

Last week I went to the IKEA web site to order some things for my new apartment. I went through their entire store and added 5 or 6 things to my shopping cart. The way IKEA works is once you place your order, they email you a Customer Service number for you to call. I did just as i was supposed t... Read full review >

Terrible Customer Service

Product/Service:
4/16/2001

Consumer Relations Department,

As a frequent user of your company, I feel obligated to share with you my experience.

I purchased gift certificates and had not receive them a month after ordering them. As if that wasn't disturbing enough, it took me another month to find out that they were not ... Read full review >