Kaiser permanente sacramento Consumer Reviews & Complaints -PPO, HMO, then the best KP: South Sac and Morse AvenueProduct/Service:6/23/2010 Sacramento CA Since medical care seems to be going HMO, I purchased KP, in an effort to go with the most experienced. Oh my. We've had the absolute best care I could ever imagine. GYN, internal med, infectious disease, surgery: our family is beyond happy. KP physicians are mostly board certified and they use "be... Read full review > Kaiser SucksProduct/Service: Kaiser Cancer Treatment6/4/2010 Denver CO I was diagnosed in April of 09 with Stage III breast cancer. Little did I know, but Kaiser Oncology FAILED to tell me that the type of breast cancer that I suffer from is called a Triple Negative and is rare and aggressive. The one thing that they did right was to treat me with chemotherapy first ... Read full review > Kaiser Permanente Prescription CostsProduct/Service:4/26/2010 We've been Kaiser members for about 30 years and find that they have become very expensive. I just received my Prescriptions which have increased in cost compared to those I purchased in December 2009. Today I checked with Costco and found that their retail cost is slightly more than half as much a... Read full review > Kaiser stinksProduct/Service: healthcare4/23/2010 Fremont, CA Kaiser seems to guess at what is wrong with a person Their whole story seems to be pills or injections and a pat on the back to get you to go away The only satisfaction I get is to stay in their face and constant emailing to your doctor with your questions help... Read full review > UnreliableProduct/Service: Medical secretary4/13/2010 They make your life VERY inconvenient, they should have centralized database in every region, I work in Walnut Creek and live in Oakland, it is more convenient for me to pick up medical records at work since its walking distance and no parking issues. Walnut Creek medical secretary said that my son ... Read full review > My experience with Kaiser's Emergency roomProduct/Service:4/13/2010 Los Angeles CA I arrived at 12:00 with a bad case of cold. I was discharged just after 2:00 PM. ( I know this because of my parking ticket). Within this time, I was first seen by a nurse, blood pressure, temperature, etc., then put in a room, then was examined by the doctor, he ordered blood works, ekg, x-ray... Read full review > Great coverage with a small, local networkProduct/Service:2/24/2010 Kaiser is a really great choice for someone who wants rich benefits and the option for full maternity for an individual GA product. This is my 5th year as a member, and I am very happy. My doctors are very thorough--I had blood in my urine and severe pain, and immediately went through multiple tes... Read full review > Kaiser Permanente poor customer serviceProduct/Service: Cancellation of Policy1/4/2010 I've been calling Kaiser customer service 866-238-2808 almost everyday for a week now to cancel my moms insurance policy and its bean a real pain. First of all most customer service reps are not that helpful. The representative I spoke today 10:01 ET 01/04/10 was the worst of them, she try to ignore... Read full review > InexperienceProduct/Service: Healthcare12/23/2009 Atlanta GA Daughter is depressed. Has recovered from pain killers from a previous operation not done by Kaiser. Now since she has recovered from pain killers cannot get medication for her anxiety and continues to suffer. Kaiser continues to receive her as drug addicted and will not prescribe meds to relieve h... Read full review > To Save Money,get Kaiser Prescription Filled At Costco Or WalmartProduct/Service: Kaiser Prescripton Drugs12/13/2009 South San Francisco CA My wife and I are life long Kaiser members and medicare part d participants, so you can imagine the shock we experienced when we learned that we can (and now do) get all of our prescriptions filled at either Costco or Walmart. When I filed a grievance, Kaiser responded that these stores charge lo... Read full review > Pharmacy service is the worst!Product/Service: Pharmacy11/19/2009 Altanta GA I have been satisfied with Kaiser Permanente for 3 years, but this year they changed how they operated their on-site pharmacy. I checked, and this change is across all GA KP locations. Every time a patient has a new prescription, he has to go to the pharmacy, wait in line to go to the window and... Read full review > Response to Kaiser complaints.Product/Service:11/6/2009 Hi; I can understand the frustration people have with Kaiser, my doctor has not gotten back to me yet (13 days now) and their web page says they are supposed to get back in 24 hours. People get medication that does not address what the real problem is. The reason I am writing this 3cent respons... Read full review > Loss Of Providers/Dekalb Hosp/Medical Ctr/DPHO Dr.'sProduct/Service: Loss Of Kaiser Providers10/16/2009 Deakalb/Gwinnett County GA Kaiser HMO is dropping Dekalb Hospital/Dekalb Medical & all physicians affiliated under the Dekalb Physicians Health Organization(DPHO). This eliminates over 1/3 of all providers available in the Kaiser HMO plan. Everyone, please help stop this action! I have spoken with the President of Dekal... Read full review > Do have a Kaiser Don't Ask, Don't tell PolicyProduct/Service:10/10/2009 Largo MD I felt Kaiser was a more personable medical center & that's why I had them for a long time. I have laryngitis. I got an appointment same day but not with my primary doctor because I was a squeeze in which is fine. Do they work on commission? When the doctor came in he stated, Oh your so & so patient... Read full review > Lost Records Bad Customer Service No Follow UpProduct/Service: Mammogram10/8/2009 San Rafael CA In July 08 I received a mammogram at Kaiser San Rafael 3rd street location. I was covered under a different insurer in 2009 and requested that my films and results be transferred to Queen of the Valley Hospital. I was transferred to medical records and they told me (two different people during two... Read full review > Most uncaring unknowing doctors.Product/Service: Gall Bladder9/12/2009 Lancaster CA For several years I was having severe abdominal pain and I kept going to see different doctors at Kaiser begging them to do something. They told me "You have acid reflux" I have never had this in my life, but that is what they kept claiming. Everytime I went in they would give me a new pill to t... Read full review > Rude And Non CaringProduct/Service: Receptionist And Doctors8/26/2009 Montclair CA After being seen by a doctor, the very next day I had Lab work done. The doctor told me he would have my results and some answers withing three days. A week went by and when I called an asked about the results I was told I could get them online. I guess I'm supposed to do my own diagnoses. I made an... Read full review > CoverageProduct/Service: Sleep Apnea8/25/2009 CA If you are diagnosed with Sleep Apenea Kaiser only covers the treatment if you are on the $5.00 or $10.00 copay plan. If not you are out of luck. The equipment costs around $1000.00 and I can't afford that. Untreated sleep apnea can: Increase the risk for high blood pressure, heart attack, st... Read full review > Change of Historical StatusProduct/Service: Kaiser Permanente Health Insurance8/10/2009 Atlanta GA KP has done it again. I say again because I had some level of patience for them. The did do certain things very well. However, upon terminating services with them, they changed the type of coverage I had to prior so as not to be inclusive of anything that I had payed for. I have heard many times ... Read full review > Denial of Health Insurance to extremely healthy RN Kaiser employeeProduct/Service:6/16/2009 I couldn't believe it- I'm a 52 year old RN who has worked for Kaiser Medical Center as a per diem RN for 11 years. I am in perfect health. I windsurf, surf, roller blade, hike, bike... I never get sick. I have always worked as a per diem RN ( for 30 yrs.) so that I can control my own schedule a... Read full review > I have to say, I really like Kaiser!Product/Service: Health Care5/28/2009 San Jose CA I grew up in Sacramento, California, and we had Kaiser insurance my whole life. Back in those days, I remember waiting for literally hours to see my doctor... It was pretty bad, but it was also because their system was so completely overloaded... They had too many people for the hospital and clinics... Read full review > The Worst ExperienceProduct/Service: Kaiser Permante Services in general4/21/2009 Falls Church VA I really wonder how inhuman can someone be?, doctors treat their patients like we are a bunch of animals, nurses treat everyone like we have no right to ask any questions!!! How can we stop this???!!! Who should we need to talk and complaint?! I really don't know where to begin with all the mist... Read full review > Horrible TreatmentProduct/Service:3/18/2009 Atlanta GA Kaiser is the very worst health care provider I could imagine. I need an injection in my spine for severe pain in my left arm. I have had this done three times in the past but here is what I have to go through to get the procedure done. 1. Make an appointment with my primary care physician ant te... Read full review > Grueling Application ProcessProduct/Service:2/13/2009 Menlo Park CA I applied for Kaiser's health insurance at the beginning of January 2009 with the intention of starting health coverage at the beginning of March, however now I don't believe that this will happen. I wasn't very happy when I found out that I needed to fill in a 20 page health questionnaire when I... Read full review > Poor Care And Follow UpProduct/Service: Follow Up Care For The Elderly2/10/2009 San Diego My father was hospitalized in June 2008. For one week they used him as a test subject for all different medications. They allowed him to take a bad fall then tried to cover it up. Hard to do since when I got to his room he had a cut on his head and blood all over his hands. For one week he complaine... Read full review > Poor Appointment SystemsProduct/Service:1/16/2009 pasadena CA I am suffering from severe cough and cold since the past one week and I have been calling kaiser for the appointment with the physician and they say the appointment is not available on the same day at my medical center and ask me to go for after hours care where the system is poor and I cannot have... Read full review > Learn The System And Be Happy With Kaiser PermanenteProduct/Service:1/14/2009 I work for KP in northern Ca, and I am very satisfied with KP's quality of service- Not because I personally receive great service from my doctor, and staff from receptionists to medical specialists, but because I have the opportunity to hear the comments from hundreds of patients per day, almost al... Read full review > Harassment With Incorrect BillsProduct/Service:1/13/2009 Los Angeles CA We applied for insurance in Sept 2008 but received a letter stating that we need to get a pregnancy test before we are approved. The letter clearly stated the Kaiser Permanente facility to visit and that the test would be at no cost to us. Few months after the test (which was requested by Kaiser and... Read full review > Bad Health Care SystemProduct/Service:10/22/2008 Los Angeles CA Kaiser Permanete is a bad health care system. In a nutshell, the doctors are rude and the services are just a big joke. I am amaze that no one has filed a law suite against them yet. They don't care about their patients. All they see is how fast they can get you out of their facility! The docto... Read full review > No patient follow up results in death of PatientProduct/Service: negligent medical care6/27/2008 riverside CA My brother was tested in the hemotology clinic at Kaiser,Riverside, California for his monthly INR levels.(coumadin dosage regulator). He had a very high level,10 which should have been 3, was given vitamin K injection (anti coagulant antidote) and told to discontinue his coumadin.. Four days later ... Read full review > Cataract SurgeryProduct/Service: Cataract Surgery5/29/2008 Fairfax VA I was advised to have cataract surgery to see better while driving. After the surgery I have become near visioned. The doctor informed me that he implanted the lense as per the measurements taken but the eye became near sighted. Now I will have to wear spectacles to see distant objects. I believ... Read full review > Trying to change plansProduct/Service: Changing plans2/1/2008 Sacramento CA I had the worst experience with Kaiser Permanente when I was trying to change plans. I had to fax the application form three times before they received it. I wanted the plan to be changed in January, so I sent the form in December, but they did not get it, so I sent it again in December and they sai... Read full review > AppointmentsProduct/Service: Medical care10/16/2007 Fontana CA I was put on a medication that made me unable to think, converse, and remember so that I appeared on the wrong day for an appointment and another time couldn't remember it at all even with the reminders for my cardiology appointments. Most of the time I didn't know what day it was or the time of day... Read full review > The Kaiser WAY of doing BusinessProduct/Service: Healthcare8/12/2007 Santa Clara CA My Mother has Kaiser...always has. She pays for her benefits quarterly, and always on time. She under went bi-lateral knee replacement at the old Santa Clara Facility. Her Orthopedic Surgeon was great. While in the hospital (Kaiser Santa Clara) she was subject to the usually poor "in hospital" care... Read full review > Kaiser Permanente IS way beyond terrible AND inhumane !Product/Service:8/1/2007 If I were Well enough I'd leave, Maybe go to a country where they care MORE for the patient than the DOLLARS they save. Kaiser is awful...Period. I have a disease called Dystonia. Kaiser knows I've went from a ladies petite size 14-16 TO a size O in like 7 months. No appetite, that fluid BUR... Read full review > Follow up on treatment - previous reviewProduct/Service: Quality of care5/16/2007 rockville MD I am writing this as a follow up of a review of a complaint I have already posted. I think this one is very important because this truly reflects what Kaiser is about. In brief I broke a bone in my foot last month 4/1. Went to emergency room diagnosis broken 5th metatarsal. Recommendation, follow... Read full review > Denial of Specialty ServiceProduct/Service: Quality of Care5/10/2007 Where to begin? I broke a bone in my foot, the fifth metatarsal to be exact. I went to the emergency room thanks to a good medical advice nurse. After the emergency room took x-rays and immobilized the foot, they told me to see and orthopedic surgeon. This happened on Saturday evening, 4/1/2007. I ... Read full review > Stay away from Kaiser, if you can.Product/Service: Horrible Experience4/12/2007 Dublin CA I am not sure where to begin with. I was first time pregnant last year Oct and I had worst experience of my life with Kaiser. In 3rd week of pregnancy I started bleeding just like my periods. I got worried and called Kaiser, they have such a long process everytime you call them. First of all they w... Read full review > Lousy service for immediate health appt neededProduct/Service: Nothing Urgent about Kaiser Urgent Care4/11/2007 Riverside CA Called appointment line at 7 am on 4/10/07 for Kaiser Riverside. Informed that I was assigned a personal physician and since he was in the clinic that day I could not get an appt confirmed until the appt center talked to the personal physician. Appt center returned my call about 9:30 am and informed... Read full review > Poor ServiceProduct/Service: Senior Advantage11/7/2006 CA I was a member of the Kaiser first and then converted to Senior Advantage. I have had many problems with receving serices and incompetent Doctors. I was denied service in their Reproductive Endocrinology service because my FSH was 14. They would not do any additional testing to look for my source... Read full review > Terrible ServiceProduct/Service: Kaiser Permanente5/11/2006 Kaiser Permanente is the nation's largest HMO and cares more about its bottom line than serving its patients. It's next to impossible to get an appointment, if you do.. the doctors throw a prescription at you without giving you a thorough examination. My friend went to them over and over again with ... Read full review > Great Job!Product/Service: Accident repair4/28/2006 Deland FL In early April my wife’s Hyundai Tiburon was rear ended by a driver causing about $5000.00 in damages. On seeing the damage I was convinced the car would never be the same again. I was wrong. Kaiser Pontiac did a world class job with the repairs! I would highly recommend them to anyone needing... Read full review > Customer ... care ... with Kaiser PermanenteProduct/Service:4/25/2006 After having read the last two reviews of Kaiser Permanente's health service, I thought it might be easier to isolate my review to a specific arena, prescription refills and customer support in my case. I think when people discuss healthcare as a big subject, it can be very hard to reckon with the f... Read full review > Another Kaiser complaintProduct/Service: The attitudes of the nurses and lab techs towards4/16/2006 San Francisco CA I wanted to respond to the woman who wrote how Kaiser neglected her husband's care. I sympathize with her and hope that her husband gets better care and facilities than the one he got. No one deserves that. I wish them the best. Kaiser has some of the worst care and it seems that some of it ... Read full review > NeglectProduct/Service:2/1/2005 Parma OH My husband broke his hip and was finally taken to a hospital after a month of suffering due to Kaisers lack of caring. For a long time he seemed to be deteriorating in his ability to Walk, and no matter how many doctors and therapists I took him to no one seemed to know what was wrong. They would al... Read full review > Copyright 2000-2010 My3cents, LLC |