Worst gym

Product/Service: Terrible customer service & unfriendly childcare
2/4/2010 Kent WA

The gym is really nice, but I was not happy with the childcare workers. Out of the 3 girls I saw while dropping/picking up my kids each time, only 1 of them was friendly. The other one acted like she couldn't handle the kids and the other girl acted like I was interrupting her talk time w/ her boy f... Read full review >

Cash payments

Product/Service:
2/4/2010 CA

Recently I ran into a problem with my bank account and it has fraulent activity and my bank had to freeze all access to from any transaction. So I told la fitness my problem and refused to even hear me out all they is a credit card to secure there memenbership, but I had assure them that I would pay... Read full review >

Terrible Cancellation policy And Too Busy

Product/Service:
2/3/2010

Don't join LA Fitness, especially the personal trainer program.
Thay have the worst cancellation policy that I have ever seen. I payed up to $800 to cancel my personal training. You have to pay for 50% of your rest fees to cancel it. It is also dirty and always busy!
DONOT join it!!!... Read full review >

Of course they didn't receive the cancellation form

Product/Service: Membership
2/2/2010

Sent in two cancellation forms as told to, they magically received one but not the other. Both forms were sent out one day via mail through standard mail. Do yourself a favor when canceling your membership with this shady company and copy the form and save the cancellation email. Send two cancell... Read full review >

MAL SERVICIO

Product/Service: CONTRATO NO CUMPLIDO, CASI IMPOSIBLE DE CANCELAR CONTRATO
2/1/2010 SHOREWOOD IL

PUDIERA HACER ESTE RECLAMO EN INGLES, PERO QUISIERA PROTEJER AL CONSUMIDOR HISPANO.
A MI ESPOSA SE LE OFRECIO UN PLAN DE APERTURA DEL GYMNASIO POR $29.99 EL CUAL NUNCA FUE APLICADO....Y DEMAS ESTA DE DECIR QUE SI QUIERES CANCELAR TU CUENTA TENDRAS QUE PASAR POR LOS MIL PROCESOS ANTES DE TENER UNA R... Read full review >

Objective review

Product/Service: Mill Creek, WA
2/1/2010 Mill Creek WA

I've been a member for 3+ yrs visiting 3-4x/wk.

Pros: Inexpensive, great hours & lots of equipment.

Cons: Get what you pay for, equipment repairs/replacements take 4-6 wks, house keeping moderate, no corp. transparency, website dysfunctional & top-down management style outdated & results in ... Read full review >

Security

Product/Service:
1/28/2010 North Brunwick NJ

I'm writing this complaint to alert la-fitness of north Brunswick, NJ users of the lack of security in the male locker room where every week the police has to be call(on average 3 times) and a report of breaking into lockers and stealing personal property has to be made. I don't understand why if t... Read full review >

LA Fitness - Harrisburg PA

Product/Service:
1/28/2010 Harrisburg PA

So I have been a member of LA Fitness on and off. I never minded the gym itself and the classes are always great. However, I have always been put off by the sales environment and the pushiness of the sales staff. I found if I just pushed them off and ignored them, I would be okay.

Now I am do... Read full review >

Itchy Rash from Pool/Spa

Product/Service: Pool/Spa
1/24/2010

I have had a severe reaction to the pool and spa at LA Fitness: an itchy rash. It goes away after a few days of not swimming. I tried a public pool and I did not have a similar reaction. The person at the front desk of LA Fitness explained that their pool service comes in once a day overnight, b... Read full review >

Worst Customer Service. Ever.

Product/Service:
1/24/2010 Edina MN

I had been a member at the YMCA for quite a while and was looking for a bigger and better gym, so I checked out LA Fitness. I had one of those "one week free" passes. This manager who gave me a tour said he would take the free pass and in exchange he would knock the price down for my membership. I d... Read full review >

Member since 2000 and HAPPY!!

Product/Service: all gyms
1/21/2010

I've been a member since 2000. After reading these reviews I realize how dumb people are. I cancelled my membership 2x because I moved. No problems. Nobody tricked me. I learned how to read when I was VERY young. I knew how to cancel. It was on the first page. Black and white print. And I get more m... Read full review >

Dirty, Nasty , unclean gym

Product/Service: GYM
1/20/2010 Atlanta GA

I see I am not the first or the first hundred to note how dirty and nasty the showers are at LA fitness gyms. If you make enough noise the will clean them up. But be prepared it will not last long. I think they are getting to big to care. And 20 minutes time limit for cardio work-out that not a work... Read full review >

LA Fitness is strictly in it for the money, they could give 3 cents less about your physical or financial well-being.

Product/Service:
1/15/2010 Orland Park

I am the type of person that is usually enticed by big gyms with personal trainers and saunas and Jacuzzis, etc. The truth is that you will likely not have time to use all these amenities if you are really there to get in shape. I used the jacuzzi once, and it wasn't worth all the hassle that I now... Read full review >

Bad cancellation policy, unclean bathroom and equipment, and too busy

Product/Service: fitness gym
1/11/2010 Vinings GA

Granted, LA Fitness (Akers Mill in Vinings, GA--Atlanta area) is a public gym, so what do you expect? Well, if you expect to be grossed out by the yucky yucky bathroom, the bandaid in the pool, and reliably-present puddle of sweat on your favorite machine, you got it. You can also expect the paper t... Read full review >

It's a for-profit gym, what do you all expect?

Product/Service: Generic fitness and gym services
1/5/2010 Houston TX

So many poor reviews for LA Fitness...

It's not the YMCA, these guys are in it for the money, so keep that in mind when you go in there for your "free week." They will do everything up to (and maybe including) lock the door before they let you out of the first session without purchasing a memb... Read full review >

Beware of LA Fitness

Product/Service:
1/4/2010 NJ

Once you join the La be prepared to pay them for next decade coz their cancellation policy is terrible. Do not join the personal training, I ended up paying $1500 for sessions which I did not attend. Their customer representatives are very rude. Sales reps are deceptive expect all sorts of issues. M... Read full review >

LA Fitness Apple Valley MN

Product/Service: Product And Customer Service
1/1/2010 APPLE VALLEY MN

I rejoined LA Fitness a few months ago. After being back, I now remember why I left! The women's locker rooms are disgustingly DIRTY. There is thick layers of dust built up around the air vents. The Bathrooms and showers have lime build up on the facets, shower heads, and anything that was metal has... Read full review >

Staff Unprofessional

Product/Service:
12/30/2009 Woodbridge VA

First off. If you live in the woodbridge area you are better off getting a gym membership at the Chinn aquatics or Dale City Recreational Center. I received my membership at La Fitness as a gift and is the only reason I'm going there. Today was my second visit to La Fitness only to be insulted by w... Read full review >

Pushy sales

Product/Service: membership
12/29/2009 Woodbridge VA

I am so glad I read these reviews before signing on the dotted line. I went in yesterday with my 3 day free gym pass. The friendly salesperson was too busy to meet with me before the workout, so I met with him afterwards. He asked me what I thought and I told him truthfully, the new facility and ... Read full review >

False signature

Product/Service: personal training
12/16/2009 Los Angeles CA

When I first walked into LA Fitness to find out about prices (because the information is not online and they won’t give it to you over the phone-wonder why), the “weekend manager” sat me down and went over some basic prices, after he was finished he asked me “So how would you like to pay?”... Read full review >

Not too Bad of a Fitness Center

Product/Service:
12/14/2009

I have been reading a lot of reviews of LA Fitness on this website and I would like to offer a more positive review.

Most of the people who posted on here about the "Salesman being pushy" are probably accurate; they are a bit pushy with the sales piece. But folks, this is a business. They make th... Read full review >

Rudness and Arrogance in Havertown, Pa

Product/Service: LA FITNESS RUDNESS AND ARROGANCE
12/12/2009 HAVERTOWN PA


I lost my card to enter LA FITNESS. Because I run from my home to the gym, I do not want to pay a new card with a transpired bill. Eric, the manager of this LA FITNESS location, started yelling at me because I did not have the card !!. When I confronted to him, he came back with LA FITNESS ... Read full review >

WORST CANCELLATION POLICY EVER

Product/Service: gym membership
12/8/2009 Los Angeles CA

They seem to deliberately make it difficult for people to cancel their membership.
I called my local gym to cancel my membership and was told I needed to fill out a cancellation form and mail it to the gym. They said the form could be downloaded from their website or I could pick one up in person.... Read full review >

Pro Results Personal Training Scam

Product/Service: LA FITNESS PERSONAL TRAINING
12/7/2009 HOUSTON TX

I have trained for many years. I just recently moved outside of the Houston, TX area and have worked at LA Fitness. I am a true believer in Health and Fitness but have never seen anything like this in any gym. I was in the personal training sales department at pro results and there system is A HUGE ... Read full review >

Never go for personal training..

Product/Service: Personal Training
12/3/2009 Houston TX

Inititally when you go for your first free session they entice you with their discounts and you end up joining the personal training not knowing that its a one year contract, a detial which they forget to mention. Once you join then they don't care anymore. Once they have got your money then thats i... Read full review >

All they want is your money

Product/Service: Membership Billing Problems
11/28/2009 Cape Coral FL

I recently moved and my new credit card was lost/stolen in the mail. It took a while for the bank to process a new one (which I still don't have) and in the meantime my LA Fitness membership was on that card (now being expired). They began calling and harassing me almost daily about getting them a... Read full review >

Lafitness in Hamden, CT

Product/Service: management and sales
11/22/2009 Hamden CT

I stop by today actually to check out the class timetable of LA fitness in Hamden, CT. I read those many complaints, and would like to share my bad experience with others too.


I started my workout in Lafitness in this past summertime, I had been working out on daily basis since 2001. I transf... Read full review >

I'll Never go back to this LA Fitness/ So much pressure

Product/Service: Rude sale poeple and so much pressure
11/21/2009 Stoneham MA

I regret going to check this gym. I was held for over 2 hours and getting pressure to join the gym. they use so much pressure and they will do whever it takes to get your money even if you are just planning to check to place first. Furthermore, the sale person at LA in Stonehem MA was mad at me when... Read full review >

Shoes, clothes, fitness bags, cell phones in the women's sauna

Product/Service: women's sauna
11/17/2009 14100 sw 8th street FL

Women use the sauna room fully dressed including shoes and fitness bags and purses. They wear jewelry, watches, reading glasses and use their phone, ipods, blackberry and other electronic devices while in the sauna room.

I spoke to the manager and advised me that there are no rules and if they p... Read full review >

Rude Customer Service

Product/Service: Re: Trying to Cancel Membership
11/3/2009 Miami FL

La fitness needs to get up to date with canceling their membership as fast as they can take money out of your account....It's funny these days when you can't get a gym membership without giving out all your financial membership so they are quick to get your dues....However when it is time to cancel ... Read full review >

La Fitness Employee, Inside Scoop

Product/Service:
10/9/2009 Irvine, CA

La fitness treats their employees just as bad as they treat members. I've been working here for over 5 years now after working my way up in operations. It’s a company that truly does not care about anything but revenue. If you do well in sales and generate money for the Yi's, Welch's, Grueling's, ... Read full review >

LA Fitness contract

Product/Service: Fitness
10/5/2009 Houston TX

At the beginning they get lot of registration fee and also last month's money. Then last month again they charge you. Do not accept last month's payment at the beginning. Do not sign anything with them. Do not give them your credit card information. It's not easy to disconnect. They want to charge y... Read full review >

Don't join LA Fitness

Product/Service:
10/2/2009

I joined LA fitness and paid for two years since that was the best deal. Now one year later I had to cancel because I am relocating to another country. It is impossible to cancel!!! They make it extremely difficult with nobody to assist, giving out wrong phone numbers, require unnecessary documentat... Read full review >

LA Fitness Bait and Switch

Product/Service: Offer of free 6 month membership for one person with my memberhsip renewal.
9/28/2009 Mesa AZ

LA Fitness on Gilbert Rd. in Mesa AZ called me at my work number and told me that if I renewed my membership then and there I would get a free membership for one family member or person of my choosing for 6 months. I went in to register my daughter and the manager of the club said they would get her... Read full review >

Unsafe environment and zero gym etiquette

Product/Service:
9/19/2009 Norwalk CT

The Gym itself is an impressive faciltity and the hours are better than most gyms that I have experienced in my 13+ years of weight training. They have 2 trainers, Demetrias and James, that really know what they are doing. Most of the other trainers can be seen text messaging and relaxing WHILE trai... Read full review >

Don't Join!!

Product/Service: Group Fitness
9/17/2009 Buford, Tucker, Sugarloaf GA

I have been a member of LA fitness for many years, but I only enjoy taking the fitness classes. I find it more comfortable for ladies who don't want to be surronded by all the men. I have went to many locations, but I come to find that I show up and there will be no instructor. You can ask the front... Read full review >

Pushy Sales and DIRTY, DIRTY!

Product/Service: Gym
9/16/2009 FL

Gym is 100% dirty and disorganized! Bathrooms are 100% so filthy. The stalls are gross! I was told by the female Assistant Manager at the Wellington, FL location that the corporate office let go their cleaning staff and now only has a sporadic cleaning crew! Gross, Gross, Gross! The 5lb, 10lb a... Read full review >

I feel I was scammed out of money when I cancelled my contract.

Product/Service:
9/9/2009 tacoma WA

I signed up on a mnth to month, I paid 1st & last month payment. When I cancelled, I was still charged for another month ON TOP of my last month payment I had paid upon signing with the club. They tell me it is 'recommended' that you cancel 10 days prior to your next billing; however, since I couldn... Read full review >

Paradise Valley, AZ complaint.

Product/Service:
9/7/2009 Paradise Valley AZ

I have been a member of La Fitness and have been taking the palates class at Paradise Valley on Thursday evenings for quite some time. Our instructor was Anita who was awesome. She would stretch us out at the beginning and again at the end. Apparently she left, and the instructor that took over w... Read full review >

Fooled into Personal Training - Impossible to cancel

Product/Service:
9/4/2009

I have offered a free session of the personal training. They pushed me for the taking a personal training by showing discounts and free sessions at sign up.
La fitness guy did not tell me about the cancellation can't be done within a year. I freeze account for few months.
La fitness customer care... Read full review >

Customer service? wat dat???

Product/Service: Parsippany NJ Gym
9/1/2009 Parsippany NJ

I joined the new Parsippany gym shortly after they opened in April 09. What a mistake. The real problem with this place is the customer service, or lack thereof. The girls (i. e., teenagers) behind the desk are too busy texting or gabbing with one another to even acknowledge members coming in. T... Read full review >

Absolutely no concept of customer service

Product/Service: Horrible sales staff - friendly trainers
8/30/2009 Irving TX

The trainers are wonderful. The sales staff is condescending, rude and manipulative. They have an entire cluster of Bernie Madoff's in training here!! They do not care about the customer - its about the money and they will say ANYTHING to get you to sign up even bad mouth each other begind their bac... Read full review >

Duped into a personal training contract

Product/Service: personal training, at the San Marcos, CA facility
8/26/2009 San Marcos CA

If it sounds too good to be true...and I fell for it anyway. I was offered "free" sessions if I entered into this contract and was ASSURED that I could get out of it at anytime. I was near broke with no income expected for several months so why would I even get into something that I could not get ... Read full review >

Lies, lies and sucky facility

Product/Service: Fitness Club
8/25/2009

I've had it with this place. My one year membership will be cancelled ASAP.

- The sauna has been out of service for a month
- The men's room is getting more and more dirty and run down
- The scale in the mens room has been proven to be 8lbs off - so you are convinced you're not losing weight
... Read full review >

Temperature

Product/Service:
8/25/2009 Oakdale MN

Like almost everything about LA fitness except the temperature control on the second level where all the cardio machines are located. There is no air movement so it is extremely hot and impossible to do cardio for any length of time. Temperature supposedly controlled from TX or CA - so unable to co... Read full review >

Over crowded and DIRTY!

Product/Service:
8/25/2009

All they care about is filling the gym up with tons of people at a really cheap price! Bottom line- you get what you paid for and now I'm stuck at this disgusting gym! Not a place for women... Read full review >

Salesman over aggressive

Product/Service:
8/24/2009 parsippany NJ

On sat 8/22/09 I went to look at the new parsipany nj club, the young salesman was very nice, however when I wanted more time to review the current gym I belonged to, he called the sales manager, jay over to try to seal the deal. jay explained I had to join that day at the price he quoted, but I ins... Read full review >

LA Fitness group fitness lack of concern & customer service

Product/Service: Gym
8/24/2009 Spring TX

LA Fitness does not care about their group fitness dept. The Klein location has the air conditioner completely out for 2 weeks. No mgr in the club takes any ownership for the problem. This is not the first time it's been broken but it is the most ridiculous in length of time to get fixed. We are ... Read full review >

LA Fitness Glendale, AZ - Air Conditioning never works

Product/Service: Air Conditioning
8/16/2009 Glendale AZ

It's coming to the end of the summer in 2009, and the air conditioning in the weight room at the Arrowhead location has been broken the entire summer. There is a separate room for the free weights at this location, and the change in temperature from the main room where the machines are located to th... Read full review >

Dropping membership is impossible

Product/Service: Membership
8/15/2009 Irvine CA

In December 2008, following directions from the club manager, I sent LA Fitness notice that I wished to discontinue my membership. Nevertheless they contiue to charge my credit card through March 2009. I filed a complaint with the credit card company who reversed those charges. Since then I recei... Read full review >

Scrub the Locker Rooms

Product/Service:
8/14/2009 Imperial Blvd Yorba Linda Ca CA

I've been a member of LA Fitness for quite some time.. I frequent the Yorba Linda Ca club often.

Lately there must have been changes to the management there. Always are there different employees coming and going. It seems to me they lack the proper management of this facility. My complaint is the... Read full review >

Try Working for this Company

Product/Service: They suck.
8/6/2009 CA

This Company is insane. I was so excited to secur a position at a new facility so close to my home. I was told I could not work at any other facility because "LA Fitness" Frowned upon it. I agreed not to work for any competitors, but did let my boss know that I had my own buisness in a town quit... Read full review >

How to make flan. who cares?

Product/Service:
7/30/2009 metropolitan drive CA

I have had a membership for more than 4 years and I have never had a problem until going to this fitness club in Orange. I asked the manager of this club in the city of orange on information regarding cancellation because that question never crossed my mind. The manager said after the five minutes (... Read full review >

Most Horrible Fitness Club

Product/Service:
7/22/2009

Hi Guys,

Everyone in life wants to stay fit and healthy so they can live more. I also had that kind of ambition and for that purpose I was looking for fitness center. I came across Lafitness finess club on hurontario street. I visited their club on weekend. There was one marketing guy in white ts... Read full review >

Personal Training Sessions Medical Center Holcombe "SIGNATURE CLUB"

Product/Service:
7/22/2009 Houston TX

There seems to be a lot of negative feedback and hard selling at LA FITNESS. Can someone tell us how much to expect to pay for Personal Training sessions- say maybe 6 sessions? How to avoid the con and rip offs?... Read full review >

LA Fitness - incompetent management and lies

Product/Service: Gym membership
7/15/2009 Hamden CT

It is true that the facilities are probably the best in the area (which admittedly blinds LA Fitness' members for awhile), but the management is beyond terrible. I have been a member there for 3 years and am finally canceling after being drug through the mud one too many times. I have had a series... Read full review >

Make sure you know what you are sigining up for!

Product/Service: Personal Trainer
7/14/2009 Scottsdale AZ

I signed up for a personal trainer at the LA Fitness Club on Scottsdale Road in Scottsdale, AZ. I told the young man who wrote the contract that I wanted just a few sessions so that I could get an idea of what I needed to do for the results I needed. I was told that I could get 12 sessions for $30... Read full review >

High pressure sales tactics

Product/Service: Memberships
6/28/2009 Lake Worth FL

I just left the most unbelievable sales pitch I have ever witnessed in my entire life. After entering the LA Fitness sales center in Lake Worth Florida. I was greeted by an eager sales person who began to ask the usual questions and give the usual sales pitch. I was up front with the sales person an... Read full review >

Very disappointed with the facilities

Product/Service:
6/25/2009

I started with LA Fitness in Saugus, MA when the club first open it is a good club but the air conditioner does not work properly. I have taken several spin classes with no air conditioner.

Now the air conditioner does not go on in the whole gym. They keep informing me it is controlled in Cali... Read full review >

Rude And Harsh Sales Tactics

Product/Service: Membership and Personal Training
6/24/2009 Riverside CA

After going through the disrespectful treatment at 24 hour fitness I decided to go gym shopping. I call La Fitness in Riverside Ca, and speak with a manager. I noticed his attitude was a little pushy, but I'm no push over so he back down after he noticed I was not playing his game. I go to the gym a... Read full review >

LA Fitness: Worst Customer Service Experience By Far

Product/Service: Health club membership
6/11/2009 Edina MN

My husband and I joined the newly-opened LA Fitness in our neighborhood last fall. We were eager to take Advantage of our insurance company's fitness center discount and to keep up our workouts over the winter, and were excited about LA Fitness' reasonable rates.

I suppose I should have known th... Read full review >

Be Smart Don't Join LA Fitness

Product/Service:
6/8/2009 AZ

First let me say if you are looking for a gym research information on rip off report etc to see if this is a gym you would want to be involved in. La fitness is a horrible gym to get involved in and I'm not talking about their equipment I'm referring to how they hit your bank account wrongly, cost o... Read full review >

Deceptive Sales Practices - Scammers

Product/Service: Personal Training Program, Fees, Contracts With Hidden Clauses
6/3/2009 CA

Having confronted LA Fitness Center Corporate office and the Reps at the Torrance office for the 2nd time, we came to a conclusion.

We feel that everyone should be warned if they think of joining LA Fitness Center.
First off, be prepared to bargain with them on membership cost when you decide t... Read full review >

Beware of LA Fitness York, PA

Product/Service:
6/2/2009 York PA

Anyone thinking about joining the LA Fitness in York, PA beware!!!!!

Their business practices are very deceptive. They rope you in with attractive offers and tell you that you can cancel your membership at any time, but when you really need to cancel the story changes. They pull the "bait and sw... Read full review >

What I Had To Do To Cancel My Member Ship With LA Fitness

Product/Service: Cancel Membership
5/20/2009 Poway CA

As anyone knows that has tried to cancel a membership with LA Fitness, it is damn near impossible to do. If you call the corporate headquarters, expect to be “accidentally” hung up on when they are transferring you. Also expect rude customer service agents, and nothing but the run around. Aft... Read full review >

Ignorant Personal Trainers/Dirty Gym/Dirty Towels/Threat of Assault

Product/Service:
5/12/2009 Dallas TX

I have been fit for over 20 years and belonged to many gyms and this was the arm pit gym from hell.

Trainers -
Of course, I fell for the "free" personal training used car pitch and was insulted at the ignorance of the personal trainers. I am a type 1 diabetic and not once did they ask if I h... Read full review >

Fraudulent Charges For Personal Training Services

Product/Service: Personal Training Sessions
5/11/2009 La Verne CA

When I joined LA Fitness I signed up for personal training sessions with a rolling contract that after every 12 sessions it would automatically renew for another 12 unless I told them to stop them. After a few months I had an accident and was in a wheelchair for several months. They continued to c... Read full review >

Careless Staff - Beyond Ridiculous Policies

Product/Service: Customer Care - Standbye Account
5/6/2009 Johns Creek

Totally disappointing with this GYM. Poor service, disrespectful staff, they do not tell you all you need to know about their policies; They always want you to take the "FREE" training assessment and under negative they just scratch you out the list. I have an ankle injury and now I have to pay $25 ... Read full review >

Inadequate Childcare at LA Fitness

Product/Service: Childcare services within the gym; Kids Club
5/6/2009 Phoenix AZ

If you have children and would like a club that has childcare available DO NOT choose this club! The staff in the Kids Club are inadequate. They are not CPR certified, do not handle situations appropriately, and do not have basic childcare skills. While the club has nice facilities, if you are a par... Read full review >

Harassment By A Gym Member

Product/Service:
5/4/2009 Lancaster PA

I am a member at the LA Fitness at 1300A LITITZ PIKE, LANCASTER, PA 17601.

On March 25, 2009, I told one of the female managers about an individual that has been bothering me for a while. All I had to say was “I have a problem with a gym member” and she knew exactly who I was referring to... Read full review >

LA Fitness dba Pro Results - Scammers

Product/Service: Personal Training
4/30/2009 Ft. Lauderdale GA

So I sat down with this sales guy and so-called personal trainer at L.A. Fitness. What a nice, cool guy. He was going to be my new buddy and moral supporter when it came to fitness for the next several months. He seemed so knowledgeable and he couldn't wait for the challenge of helping me lose a cou... Read full review >

Think Before Complaining

Product/Service: Health Club Membership
4/22/2009 Atlanta GA

I have been a member of LA Fitness in Atlanta for several months now and am truly surprised at all the bad reviews I see especially about Pro Results. Granted there are going to be unscrupulous fitness trainers and sales men wherever you go but no offense I have to wonder about some of the circumsta... Read full review >

LA Fitness Deceptive Sales Practices

Product/Service: Personal Training
4/13/2009 Atlantic Station GA

Don't accept any promises NOT in writing from LA Fitness sales staff or personnel. They promised me 4 free training sessions and proudly will not honor them. I signed up & paid for personal training & the training sales manager has been ducking and dodging my phone calls for weeks now. He will not h... Read full review >

You Can Never Check Out - Or Cancel

Product/Service: Health Club Membership
4/9/2009 Phoenix AZ

LA Fitness in Phoenix-Ahwatukee >> I've been trying to cancel for 2 1/2 years and I'm still being billed. I was called to active duty military, went in with my orders and talked to the manager on duty; he said that my membership would be canceled immediately and no more charges would be made - I bel... Read full review >

Don't Sign Up For Personal Training Sessions!

Product/Service: Training Sessions
4/8/2009 Scottsdale AS

I went to receive my free personal training session on a Sunday and the personal trainer worked me excessively only to make me feel out of shape and so I would sign a contract... When I was doing this I knew it but still I wanted to sign a contract because I really needed help on this..

After I s... Read full review >

LA Fitness - System that makes it ridiculus hard to cancel Yout account.

Product/Service: Memberships
3/27/2009 Norwalk CT

Due to financial crisis, I stopped paying my membership. I tried to cancel in person, over the phone and on their website. This did not work at all. People on the phone would some how come up with more expenses and more reasons.

As a consumer, I recommend you not sign up with LA Fitness, because... Read full review >

Working for LA Fitness

Product/Service: I Was A Personal Trainer
3/24/2009 Cape Coral FL

I was a personal trainer at LA Fitness for over a year. There was some new blood coming into its own in upper management and looking for a way to make a name for themselves. After giving all I could to make a living there I was wrongly accused of stealing training sessions. I and many others with th... Read full review >

Being A Former Employee

Product/Service: Pro Results/Body Of Change/Personal Training
3/17/2009 Cape Coral FL

As a former employee, I would like to tell anyone who wants to know the truth. These people do not care about you at all. All they want is your money. Once they got your credit card they got you. As an employee I saw first hand how they work each person, they are liars and cheats. And they treat the... Read full review >

Personal Trainers / Salesmen

Product/Service: Personal Training
3/13/2009 Atlanta GA

Do not let yourself get talked into signing a contract for personal training sessions. We were lied to by an LA Fitness employee at the McDonough GA location. LA Fitness knows that they have these sleazy liars working for them getting the signatures on the contracts. They move the sleazy liars ar... Read full review >

Liars

Product/Service: Fitness Contract
3/13/2009 Peoria AZ

These people should be out of business. Obviously all former used car salesmen all they do is lie. Signed my sons up for fitness at $25 a mo each- so far have taken over $600 out of my bank account. Corporate said have it back in 2 days - that was 2 weeks ago - same story at the gym - they hide u... Read full review >

Bait and Switch from LA Fitness scum

Product/Service: Personal Training
3/11/2009 Apple Valley MN

I went to get personal training after my shoulder injury. This was in October 2008. I specifically asked for 6 months, as it wouldn't matter if I reinjured my shoulder. In no way would I agree to 12 months. Once the 'manager' came by and agreed to 6 months, I signed the little box. little did I ... Read full review >

Cancellation Difficult / Personal Trainers Have No Knowledge

Product/Service: Fitness
3/10/2009 Allentown PA

The club is fine except the swimming pool rest of the equipment is not of much use, but thats not my problem, the problem is I was asked to send a cancellation form and I mailed it but so far no reply, local club can book you but not cancel your membership. They just kept on charging me and I can't ... Read full review >

Buyer Beware of LA Fitness with Lousy Service

Product/Service:
3/8/2009 Pearland TX

If you consider joining LA Fitness, think again. I had a terrible experience with them. Fancy equipments but lousy service. Even just to go in to get some information, you will have a bad taste in your mouth.

Do not expect them to honor your appointments, nor to keep their promise while sign... Read full review >

LA Fitness Screws Customers

Product/Service: Gym Membership and Personal Training Sessions
3/5/2009 Redlands CA

How can a company this large be so bad at bookkeeping? I signed up for a membership for both my daughter and I and paid $ 500 for each one. For at least four months I was told I had a $ 18.00 balance due. The salesman had said since I was paying in full he would reduce it to an even $ 500. Nope,... Read full review >

Poor Service from LA Fitness Sucks!

Product/Service: Pool Rules
3/4/2009 Lawrenceville GA

They definitely aren't interested in retaining their customers. I was interested in bringing my daughter to the gym to let her get acquainted with the water during a non pool activity time. However, they aren't allowed in the pool unless they are 13 years of age. They may want to check out what t... Read full review >

Personal Trainer Contract Cancellation

Product/Service: Personal Trainer
2/28/2009 Pittsburgh PA

When I joined LA Fitness I was told numerous lies. They said the pool would be open the same time as the facility. Not! It is closed from 2 to 4PM and after 9PM daily. Add to that the fact that the whirlpool is closed Fridays all morning until 2PM. I signed up for a personal trainer and got a good t... Read full review >

Just Like A Mafia

Product/Service: Phone Calls At 5 In The Morning
2/12/2009 Los Angeles CA

Please, please, be careful with this company. I canceled my membership 6 months ago and they still call me two or three times a day, starting five in the morning, to ask for my credit card information! I already told them that I won't give it to them, but they are not giving up.

They are acting ... Read full review >

LA Fitness is an UGLY Place

Product/Service: Service
1/16/2009

Stopped into an L A Fitness to inquire re membership. I got a hustle that was 10 rungs below any used car/aluminum siding sales person. Would not answer questions in a direct and open fashion. Would not advise exactly what I would be getting for what I would be paying. The guy was a snake. Then he t... Read full review >

Poor Security

Product/Service:
12/30/2008 Universal City CA

The LA Fitness location in Universal City, CA has poor security for their members parking their cars in the garage. Several incidents have happen in the last few weeks. I spoke with several managers, including David the District Manager after my car window smashed and my address was stolen. All he c... Read full review >

How Do I Cancel My LA Fitness Pro Results Body Of Change Personal Training Contract?

Product/Service: Personal Training
11/8/2008

To cancel your La Fitness Pro Results personal training simply write a letter to the Better Business Bureau, and wait. Having an attorney send a letter to their corporate office also helps. These are almost always guaranteed to work if your problems are legitimately concerning (and referencing) tr... Read full review >

Cancellation

Product/Service: Gym
10/3/2008 Laguna Niguel CA

Hi, I just want to say that I wanted to cancel my account at LA Fitness because I already have an account at 24 Hour fitness. They said I could cancel it within 7 days of opening it and when I tried to cancel it within this time period they just kept feeding me this con BS that really didn't mean m... Read full review >

Car Broken into on LA Fitness Property in McDonough, GA

Product/Service: Gym
9/27/2008 McDonough GA

I recently canceled my membership, because my car was broken into about 3 weeks ago. The detective handling my case said there has been over 100 vehicles broken over the past few months. They would not reimburse me for the broken window, stating they were not responsible for anything in the parking ... Read full review >

LA Fitness Charges

Product/Service: Fitness
9/11/2008 philadelphia PA

Ughhh! Paid membership in full, a few months later added "kids club" they deducted $10 per month via credit card. My kids hated going but I did not cancel it until my credit card was stolen at the gym and instead of continuing I cancelled the kids club portion of the membership.

Found out that yo... Read full review >

LA Fitness Creeps

Product/Service: Gym
5/28/2008 McDonough GA

DANGER!! ITS NOT SAFE! DO NOT TRUST THEM! My locker was broken into and they stole my wedding rings and LA Fitness will NOT take any responsibility for there lack of security. They informed me and the Police that they did not have a surveillance camera outside of the locker room doors to see who goe... Read full review >

Review of Club

Product/Service:
5/19/2008 Seattle WA

La Fitness on West Lake (previously Pure Fitness) is an absolutely terrible club. The machines are dirty (no one uses towels, so your clothes act to soak up the last persons sweat) and not serviced regularly. The club is very dirty with dust bunnies being a common sighting. The staff are not very... Read full review >

Good place to exercise, questionable childcare

Product/Service:
4/18/2008 San Diego CA

I've been going here for almost 2 years and I love the equipment, classes, and general environment that it offers. But... being a busy mom I need to use the kids club a couple hours a week and I've had quite a few negative experiences. The care takers working in the Kids Club are wonderful and do ... Read full review >

Fraud, again and Again! Unauthorized charge. Be careful!

Product/Service: Gym
4/8/2008 Wodland Hills CA

I cancelled my membership back in March 2008 but as I talk to them they do not agree to cancel my membership. This is NOT the first time that they do that to me. I was so upset that they are just doing that to me but again I noticed that they do that to every one. See other reviews with last three m... Read full review >

Club services NOT as presented - Nothing but problems

Product/Service: Club Services
4/4/2008 Harrisburg PA

Joined the club only one month ago. Nothing but problems from the start. Explained I had physical limitation and was 'assured' by the sales rep that the classes I was interested in were geared for ALL levels of ability. Yeah right... NOT! Yoga taught at advanced levels and aqua fit was done at a p... Read full review >

Lack Of Confidentiality And Customer Service

Product/Service: Fitness Club
3/19/2008 Dallas TX

I complained about an instructor that was new to a class that I had take for months. He was sarcastic and had a sick sense of humor. After 4 people walked out he said "usually I have more people walk out" I went to the front desk and spoke with the interim manager. I simply wanted to know if he woul... Read full review >

Dedicated Fitness Professional

Product/Service: Fitness
3/19/2008 FL

After a 4 year reprieve from the fitness industry I decided to start teaching again. I have been teaching at la for the last 4 years. I have been a group instructor for the last 25 years. I love what I do and at this time in my life it certainly isn't for the money. I have brought a complete new le... Read full review >

Charging Three Extra Months

Product/Service: Gym Membership
3/3/2008 Beaverton OR

LA Fitness sucks. Don't get a membership unless you want to pay three months extra. The first month you pay when you sign up. Sounds reasonable - it is for the month at the end of your membership. But upon cancelling the membership they charge another month, at the next billing date.

So if you c... Read full review >

Took money out on charge card after I cancelled

Product/Service: Fitness
2/14/2008 Tinley Park IL

I cancelled my membership back in June 2006. They not only charged my fee but also put another member on my credit card. After a number of phone calls they refunded $129.00 They owed me over $300.00 I had to contact my bank. They put a stop on my credit card. I noticed last month they still tried t... Read full review >

Unauthorized Charges

Product/Service: Personal Training/ Gym Membership
2/8/2008 Murrieta CA

On 02/04/08 I received a call from a training manager letting me know that he had accidently charged my account $150.00 on 02/03/08. He told me the money was going to be refunded that day. 5 days later the money still hadn't been returned so I called the corporate office and sat on hold for 45 min... Read full review >

Bad taste in Massachusetts

Product/Service: Gym fitness club
1/26/2008 Boston MA

Upon a recent visit to The Vitamin Shoppe I was stopped at the door by David Wishnack. Dave apparently is a sales rep for LA Fitness and had a presentation table set up at the store and was eager to pitch the new "state of the art facility" being built in Stoneham Ma. to every customer making an exi... Read full review >

A Horrible Company!

Product/Service:
11/9/2007 PA

I was as loyal an employee of this company as there could be until a few months ago. It's strange reading all these horror stories & being able to look at it through a different set of eyes. As a former G.M, I've seen how much pressure is applied to each person unfortunate enough to have to earn a... Read full review >

Trainer Revolving Door

Product/Service: Pro Results / Personal Training
11/8/2007 San Diego CA

Similar to an earlier review, I too have been stood up on several occasions by the personal trainer. Once it took LA Fitness TWO WEEKS before they said, "Oh yeah, he doesn't work here anymore."

LA Fitness and Pro Results are two companies so they can bounce the hot potato between them. Each bla... Read full review >

Body of Change - Very Deceptive Business Practices

Product/Service: LA Fitness Club
10/26/2007 Bellevue WA

I signed up for the free training assessment that every club offers through their Body of Change program in August 2007. I talked to the trainer, Michelle, and she told me it was a six month training, twice a week. I didn't sign up but she called me a couple days later to see what I thought. We talk... Read full review >

Good experience so far

Product/Service: Fitness
9/7/2007 northridge CA

I have been to multiple locations and have been pleased and my membership has been as represented (no i haven't tried to cancel yet.

The Ventura, CA club is great! the Northridge one I go to most is fine but crowded--probably due to proximity with the college.

It's clean, the staff has been ... Read full review >

Horrible customer service, BS charges

Product/Service: Fitness
9/5/2007 Phoenix AZ

So i decided to cancel my LA Fitness membership because I barely ever use it anymore. I did it 2 weeks and while reviewing my bank account I saw another charge for another monthly fee. So I called my LA Fitness center and tell them what's going on and after being placed on hold about six times, I go... Read full review >

Very Poor Management

Product/Service: Management
8/29/2007 Hamden CT

I recently received a coupon for a free 14 day trial at LA Fitness in Hamden, CT. I went with my brother and his friend, since they belonged to the gym and they wanted me try it out and later to possibly sign up for a membership. It was required on the coupon that I get a sales-pitch and a tour of... Read full review >

LA Fitness poor managemnt in Ahwatukee West location

Product/Service: Poor management
8/25/2007 Phoenix AZ

The intend of this review is to file an official written complaint on LA fitness club operational manager.

As I mentioned, [name removed] is operation manager for LA fitness club in Phoenix, Arizona (Ahwatukee West Club). For the reference, club location is 4836 E. Chandler Blvd., Phoenix, AZ 85... Read full review >

Rude Management

Product/Service: Management
8/16/2007 hollywood FL

I had the most traumatic experience at LA Fitness in Hollywood, Florida. One of the gym members who I suppose was on some kind of drugs was very agitated and aggressive toward other members. He verbally attacked me a couple of times while approaching me very aggressively, coming within a couple of i... Read full review >

Worst service ever and staff is incompetent

Product/Service: Customer Service and Staff
8/2/2007 Dallas TX

From the start, it was clear that joining this place was a HUGE mistake. Initially joining was just a preview of the hell I was going to have to endure. It was obvious that the person who signed me up was just happy to get his commission. He promised little things, like a free gym bag, shirt, and 3 ... Read full review >

LA Fitness - Beware of their contracts

Product/Service: fitness gym
7/20/2007 South Plainfield NJ

On joining the gym, personal trainers, like vultures, would relentlessly hover around trying to get me to sign up with them. They promised me the "moon and the stars" in terms of results.

I succumbed to their persistence, consoling myself that most Hollywood stars look great, thanks to their per... Read full review >

LA Fitness - Double Billing & Deception

Product/Service: Health Club/Gym
7/8/2007 Hollywood CA

I joined LA Fitness (Hollywood Blvd location) on 5/6/07. I was told that the pool (which had been under construction) would be ready by 5/8/07. It is now 7/8/07 and the pool has not yet been finished.

The sales rep said that I was free to bring a guest anytime, at no cost. This was something whi... Read full review >

Hour of operation are optional

Product/Service: Westlake Club in Seattle
6/16/2007 Seattle WA

OK, so I have been a member of LA Fitness on Westlake before it was LA Fitness. If you like to work out early because you are on a tight schedule...good luck. The club never opens on time and management is not responsive to member complaints (hello we pay dues). It is poorly managed and staff sho... Read full review >

Deceptive sales tactics

Product/Service: Gym membership
5/17/2007 Bellevue WA

A few months ago I decided to join LA Fitnesss because they were the only club in my area that offered an organized basketball league. Going through the "song and dance" of a sales presentation I askied if the league was free. "Of course it was said the used car sales man in front of me (Patrick), n... Read full review >

Poor customer service

Product/Service: Fitness gym
5/9/2007 Riverside CA

I bought memberships for six family members at the Riverside LA Fitness and paid for 12months up front on three of the memberships. I brought my best friend in to sample the gym w/a pass. They would not let her in and when asked for management they called him and he said he was on a break and wouldn... Read full review >

Management / Membership Cancellation

Product/Service:
5/8/2007 Sorrento Valley/Mira Mesa CA

About a month ago I became aware that I had become a victim of fraud. I have this credit card that I rarely use so I don’t check my statement periodically. When I did check it, I saw a continuing charge for a membership to LA fitness. I had never set foot at that gym and decided to go find out why... Read full review >

SCAM

Product/Service: SCAM
5/7/2007 Milwaukee WI

I would urge everyone DON'T JOIN LA FITNESS! They are scam artists, they debit your account for unauthorized charges. Do not join, trying to cancel your membership or getting a refund is a nightmare. They debited my account for 400.00 but no one was available to speak to me, the receptionist was so ... Read full review >

Rude Pro-Results Sales Staff- Poor Customer Service

Product/Service: Rude Sales Staff
4/14/2007 Yorba Linda CA

Up until recently I have never encountered any problems with LA Fitness or their staff. However, after receiving very poor customer service from the Pro-Results Fitness Sales Staff in Yorba Linda, CA, I would not recommend the fitness training services of this company to anyone!! Please keep in mind... Read full review >

I can hardly add anything...

Product/Service: Exercise Facility
4/3/2007

After having read previous reviews of the mishandling of LA Fitness memberships, I can only say "ditto". When I started having problems cancelling my membership, I was dumbfounded by the non-responsiveness of everyone at LA Fitness from top to bottom. I don't need to elaborate my tale of woe; just... Read full review >

Poor customer service while being ripped off

Product/Service:
3/30/2007 Riverside CA

I was told the only way I could cancel my membership was by coming in... If I was able to make it in (pregnant/bedreast) I would have kept my membership! I was stuck paying $20/month until I finally made it in 5 months later to physically walk into LAF and cancel my membership. I was told that c... Read full review >

Services - LA Fitness/Body Of Change, Klein, Texas

Product/Service:
3/15/2007 Klein TX

A recent member of L A FITNESS, Klein, Texas, I appreciate your commitment to me, and providing a safe, neat, clean, and professional club offering quality powerful tools from top manufactures to work on a personal level. You are dedicated to providing quality fitness...offering the best quality fo... Read full review >

NEVER trust LA fitness

Product/Service: Gym
2/27/2007 Plano TX

An LA fitness talked me into giving him my credit card number to "lock down" special rate while I was looking for a fitness center. Gave the number to him and went in the next day to look at the club. The sales person, Jason, whom I gave credit card to was not there. I didn't like the club (LA Fi... Read full review >

Cheating customer and being rude to customer

Product/Service: membership
1/22/2007 ALHAMBRA CA

If anyone of you get a phone call from LA FITNESS and ask you to join the club because if you join over the phone, they will give you discount, you dont have to pay the full initial fee like others and give you 1-2 months free service after you join the club over the phone.. and lalala... this is al... Read full review >

Lousy Sales Reps

Product/Service: Health Club
1/9/2007 Dallas TX

LA Fitness has been running huge ads in the Dallas Morning News. I called the Rowlett Texas location to inquire about memberships. The lady who answered the phone acted like she didn't know what to do. I also asked her if this was the closest club to me in Garland. She informed me that they will... Read full review >

Inappropriate behavior at LA Fitness

Product/Service: Fitness Center
12/26/2006 Bala Cynwyd PA

This morning, as I was working out on one of those hamstring machines that has you lying on your stomach, face forward and raising the weights with your ankles, a personal trainer approaches me from behind, puts his hand on my back and tells me that this position is exposing me, that I should preser... Read full review >

CHEATING CUSTOMERS

Product/Service:
12/17/2006 STERLING VA

GIVING CUSTOMERS HARDTIME FOR CANCELLATION, DOING UNAUTHORIZED DEBITS TO CUST. ACCOUNTS. MANAGERS AND STAFF UNTRAINED, RUDE,UNCOURTEOUS,INCONSIDERATE AND VERY UNPROFESSIONAL.....DO NOT RECOMMEND ATALL.... Read full review >

Beware of LA Fitness personal training scams

Product/Service: Health/Fitness
12/12/2006 Atlanta GA

Beware of LA Fitness personal training scams. The sales people do NOT know the details of the contracts and will lie about recurring billing, cancellation and prepayment to get the sale.

We were informed our personal training was for 12 months and would NOT be billed beyond that. We were als... Read full review >

Being Cheated

Product/Service: Membership Cancellation
12/5/2006

I've read nightmare stories about cancelling LA Fitness memberships. At first I could not understand why people were having such a hard time cancelling their memberships. Its as simple as filling out a form, placing it in an envelope, throwing a stamp on it and dropping it in the box. Approx. 3 we... Read full review >

Lied During Sales Pitch

Product/Service: Fitness/Health Club
11/15/2006 Cypress TX

I joined the new LA Fitness in Cypress, TX back in June 2006. At the time I knew I would be having surgery in the fall and I asked about how my membership would be handled in that case. I was told that I could freeze my account for a fee. I asked if I had to pay the fee even though it was for a medi... Read full review >

LA Fitness Ripped Me Off

Product/Service: Gym Membership
11/1/2006 Plano TX

According to my contract with LA Fitness, I would pay $115 initially for my enrollment fee on or about November 29, 2005, with the remainder of the fee - $111.22 - to be paid no later than January 31, 2006. On my December 19 visit to LA Fitness, they mentioned I still had the $111.22 due, and I paid... Read full review >

An ugly way to do bussines....

Product/Service: Personal training
10/10/2006 Phoenix AZ

I signed in April-March 2006 for a personal training program called the Body of Change...well, as in every part of this country, the job situation change drastically and now, I could not use even ONE of this sessions, I got a cancelation form and Phone numbers to call from the Gym, I first try to ca... Read full review >

Deceptive Selling Practices

Product/Service: Training
8/12/2006 North Brunswick NJ

My daughter who was 18 at the time was talked into signing up for a $312.00 commitment for the next 12 months. This is for a physical trainer 2 times per week. This was irresponsible for their staff to even offer her these classes since she is a Freshman in college and unable to pay for these clas... Read full review >

LA Fitness signup scam - Woodland Hills, CA

Product/Service: Membership
1/13/2006 woodland hills CA

Called LA Fitness to check on rates for a tennis membership. Sales guy convinced me to go down there after I told him I was going to sign up a different local tennis club. Gave me the grand tour and beat the rate at the other club (after discussions with both the sales guy AND the manager) so we (... Read full review >

BAD Management and Worst Customer Service

Product/Service:
1/3/2006 San Diego, Sorrento Valley CA

My family wanted to inquire about the services and price of what LA Fitness can offer. I accompanied them on a guided tour by the store manager, Joe. The tour was informative and when we sat down to discuss the price of the membership fee, we decided that we wanted to wait to be able to compare pr... Read full review >

Poor Costumer Service by Managers

Product/Service: Bad Management
11/8/2005 Miami FL

LA Fitness Club in South Florida, needs to improve Costumer Service. LA Fitness should let Costumers know where to contact when a club manager doesn't listen. (Besides on line, because the only thing you get is a form letter!) Most of the time conflicts can be solved when SOMEONE LISTEN.... Read full review >

Bad Management

Product/Service: Fitness Club
10/6/2005 South Florida FL

I attend LA Fitness Club in South Florida, and think some managers need to improve how they handle their costumers complaints.
if you complain about machines out of order, they "think" you are just a problem person, they don't seem to care if you are upset because they are no the "owners" If anyone... Read full review >

By far the worst experience with a business ever

Product/Service: Gym Membership
3/8/2005 Atlanta GA

I joined my local LA Fitness specifically b/c they were offering dance classes I was interested in. I have my own gym equipment, so I do need to use their treadmills, etc...

The classes were supposed to start in August. I asked the manager and/or front desk staff every other week when the classe... Read full review >

Worst Experience Ever

Product/Service:
2/16/2004 Alhambra CA

To Everyone Thinking About Joining LA Fitness (Alhambra, California Branch)

Just came back from this location after Jason Ayala, Weekend General Manager, refuses to let my guest in for a workout. I was told in numerous occasions that I can bring a guest AT ANYTIME by Victoria (Another worker at ... Read full review >