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Steaks Were Not Cooked as Ordered.
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

KINGWOOD, TEXAS -- My husband, son and I went to the location in Kingwood, Tx. We all order steaks but not one of them were cooked as we had ordered. My son wanted medium rare, he got well done, I wanted medium well and I got medium rare, my husband ordered medium and got rare. They put mine back on the grill and part of it was then charcoaled. They cooked my son and husband a new steak. This is not the first time we have had issues like this at Texas Roadhouse. We are very disappointed. **Waitress was excellent and very polite.

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This location could have killed my son
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBIA, MARYLAND -- This location almost killed my son. My son has food allergies. I informed the server of the allergies. Long long story short he was presented food that could have ended his life. NO BIG DEAL...RIGHT? I emailed Corp and was told our next visit would be complementary. When I presented the email to the manager I was told that the employee that promised the complementary meals was no longer employed with company. I was told the company was taken advantage of and they are trying to do thing different. Does that sound like I was trying to take advantage of the company? What it comes down to is TR will not honor what they promised. Please ask yourselves do you want to spend your hard earned money with a company so dismissive of my sons trauma.

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Sorry I Still Have a Gift Card.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TUCSON, ARIZONA -- I received a invite to honor my enrollment, so took a good friend to have the Texas bloomin onion. We ordered it, they took the coupon off the internet, and then we ordered our lunch from another waitress. Food came minus the onion. The waitress wanted to know if we would not rather just have the coupon extended and not get it then but on the next visit... so we said no, bring it now.

The food came. Mine was ok, a little steak, salad, and wonderful baked potato. My friend got hers, that look like a cow turd from the barn yard that was burnt, a breaded sirloin something another, and she hated it. Then the onion came. We will have it today for the super bowl. Hope it heats up well. And then the bus boy was cleaning the booth behind us crashing the dishes into the cart, and this it seemed went on forever. So I got home and later called the manager. He said he was offended with my call. What?

I am reporting this here as there is no point to call corporate, as this is a franchise place and oh so busy. He sounded very young like a teen age kid, so it was wasted time on my part. No comment like what can I do to rectify this, nor an apology of any kind. Not my kind of place, so back to the Longhorn, the Outback, etc. I like them and regret that I have gift cards left for this place.I know I will give it as a gift to someone. I am not going back there ever.

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Bad Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SCARBOROUGH, MAINE -- AFTER many enjoyable visits although sometimes not exactly perfect... This one was the worst of the worst... From being told we could not have a table with a high chair (which we had requested and gotten many times before), to the "Your server will be with you soon... she is busy blowing her nose or something" to the well done steak that was medium at its best description as well as too many other infractions in customer service to get into here. It was truly the worst experience I have had in the longest time. And I never complain and always tip to the ninth degree. I cannot and will not ever go there again.

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Nightmare Service and Visit
By -

HARRISBURG, PENNSYLVANIA -- On Saturday August 25th my family and I went to Texas Roadhouse in the Union Deposit area in Pennsylvania. We called ahead at 4:45. We got to the restaurant and were seated right away. I had told the Hostess that I would need a high chair for my toddler daughter. We never got a high chair. We were never even offered one when the server saw my daughter wasn't big enough for the table.

My children were acting up as it had taken an hour already to get our food. My kids were crawling under the table, and bothering the people at the table behind us. My son was told to eat on his father's side of the table so he wouldn't bother the people behind us. He has a bad habit of screaming bloody murder when he doesn't get his own way.

My husband covered his mouth and told him to shut up. Yes even though it was wrong my husband was so mad he used profanity. My son wouldn't stop his screaming and crying so my husband took him to the car. They were out there for about half an hour and we still hadn't gotten our food.

During this time my server avoided us like the plague. None of us even once got a refill on our drinks. In fact I noticed that the whole section was being avoided. I told my husband that I just wanted to get to go boxes and get out of there I was sick of sitting there. Come to find out our section was being avoided because someone had called the cops on my husband and accused him of kicking our son and pulling his hair.

I feel positive that our food was being held because someone knew the cops were on there way. My husband never kicked, or pulled my sons hair. He only put his napkin over my son's mouth to try to get him to be quiet as he was making quite a scene. 5 mins after cops arrive and take my husband outside our food finally came. Medium well steak bloody and like an ice cube.

The server did ask us if it was okay but at this point I was so disgusted and humiliated that I said it was. The people at the table across from me came and went in 1/2 hour. The server didn't avoid them. I finally stopped the server and asked for a to go box and my check I told him at this point I really just wanted to get out of there. We ate there 3 or 4 times a month. I've had bad service before but we excused it as we liked the food. I spent $60.00 on an inedible piece of meat that looked like it had just left the cow.

No matter how bad the service I have never been mean to a server and was not tonight. I have never been so embarrassed or humiliated in my life. I understand my kids were not being great and that is not a good situation to have to deal with. We did try to discipline them in a proper manner and were accused of child abuse.

This was like my worst nightmare come true. $60.00 for a meal I couldn't eat because someone thought it would be a good idea to ruin our lives over something we did not do! I do not want any compensation, because I will never step foot in a Texas Roadhouse ever again!

What I would like to see is your servers properly trained, and to check on a situation before you call the cops on someone for a serious offense that was not committed. We ate there all the time, so you will probably be losing about $200.00 a month. Oh and I plan to put this out to every complaint site, and all my friends and family who eat there too.

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Worst Meal Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AVON, INDIANA -- Pick up was so very disorganized with customers trying to order in a line of cars while cars were lined up to pick up their ordered food. All the food was was too salty and tasted days old including the bread and ribs that tasted like beef jerky. When I asked to talk to the manager he complained about having to work 21 days straight. He said he was the owner and only received nothing but compliments. We have ate there since it has opened but will be forever afraid to eat their take out again.

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Worst Prime Rib I Ever Ate.
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

SHEBOYGAN, WISCONSIN -- Texas Roadhouse has the worst Prime rib I have ever eaten in my life. I never had that mesquite brine on Prime rib and it was a horrible taste. They need to cut that off before they serve it to customers. It made me want to barf.

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Terrible Meal
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BEAR, DELAWARE -- I went to Texas Roadhouse a few weeks ago and I got the worst meal ever. I told the manager, "I will not pay for that food." My gift card is on the table and somehow the waitress misplaced it. I am out $40 for my gift card and he refused to help me in any way, shape or form and so disgusted in Texas Roadhouse for all the years that I used to eat there. I will never go there again over a $40 gift card. I am disgusted with that company.

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Unsatisfied Customer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TULSA, OKLAHOMA -- On 10/10/2019 at approximately 3:30 pm, I placed, along with several other co-workers and the experience was unacceptable and my diabetic levels suffered. We ordered over $90 in food and it was cold, overcooked and just downright disgusting. There was food spilled out all over the bag, dressing spilled over all the food, it was just a downright mess and very disappointing. They felt like it was okay to just offer a 15$ gift and a "I'm Sorry".

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'Paid for another table's meal???
By -

BROOKLYN, OHIO -- I visited the Texas Roadhouse in Brooklyn, Ohio with my mother to celebrate her birthday (go figure, it's one of her favorite restaurants). The server seemed a bit overwhelmed the entire evening and when it came time to pay the bill she came and collected the checks and credit cards from our party.

She returned to the table to distribute the charge slips and cards and was holding mine back. I noticed that she had a slip with my name on it for $48; I questioned why because my bill was only $20. She said that she mistakenly swiped my card for another table's check and she was going to rectify it. She returned saying that she deleted the charge before it went through.

I checked my bank account online from my phone and realized that the charge had indeed gone through and requested to speak to a manager. The manager came to the table and said that the charge had been voided but their system did not produce void slips and that the charge should come off my account within 24 hours.

The next day I went to the Texas Roadhouse website and entered an email complaint because I felt it was ridiculous that something like this occurred and neither the server nor the manager seemed to care that $50 of my money was being held for a meal that somebody I didn't even know consumed!

24 hours later the charge had not come off my account so I called and was on hold for 10 minutes (which is a long time to hold a phone) before a manager came to the phone. He stated that he had all my information and inquired if I'd emailed. He said that he didn't know why the manager told me the charge would come off within 24 hours because it takes between 48 to 72 hours to come off the account and asked wasn't it a pending charge.

I said no the funds had been deducted from my account to which he replied 'yea that sucks'. He also did not seem to understand that this could have been potentially devastating if I did not have those funds available. I was never offered an apology (unless you count 'yea that sucks') or any offer to ensure that I would return as a customer. FINALLY yesterday 3 DAYS later the charge came off my account.

I don't know what world the employees and managers of Texas Roadhouse live in but in my world it's never OK to hold any amount of someone's money and not offer anything in return. Because of this experience I will not return as a customer - I wasn't given a reason to return!!!

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Texas Roadhouse Rating:
Star Star Empty star Empty star Empty star
2.0 out of 5, based on 11 ratings and
22 reviews & complaints.
Contact Information:
Texas Roadhouse
6040 Dutchmans Lane
Louisville, KY 40205
800-839-7623 (ph)
www.texasroadhouse.com
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