Technical Support Horror

Product/Service: Technical Support
11/11/2008 New York NY

I called in on September 13 or 14, 2008 to get technical support number. I was unable to get a video to play that I was accessing through the Internet. (The video would stop and go.) The girl who answered me told me that they would be able to solve the problem directly, or minimally isolate the prob... Read full review >

Dell Technical Support - Worst Experience of My Life

Product/Service: Technical Support
5/15/2008

I have recently had the worst experience of my life with Dell technical support. Almost 3 months ago, I bought an Inspiron 1420 notebook with the best warranty I could buy. Two months later, my computer crashed. It has been one month since my computer crashed and my non-working computer is still ... Read full review >

Hardware Technical Support

Product/Service: Technical Support -- Hardware Waranty Supt
12/9/2006 TX

I liked my new Dell Insperon E1505 until it ceased to operate after 5 months. Now, I have had first had experience with Dell’s deteriorating hardware Technical Support. I have talked with 7 different technical and customer care representatives for 5 hours on two continents (India and US), who ca... Read full review >

Incredibly bad Dell technical support

Product/Service: Technical support
9/28/2004 Austin TX

Dell's technical support is absolutely horrible. Not only do you always have to wait no less than thirty minutes to get connected to one, but they waste another thirty minutes of your time by making YOU troubleshoot the computer problem! They also have YOU take apart the computer (memory, harddrives... Read full review >

How-to Handle Dell Technical Support

Product/Service: Technical Support
1/7/2004

How-to: Handling Dell technical Support

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After the numerous stories I have read online about terrible customer service and hard to

understand technical support people. I have decided to write this mini how-to. First of all I

have to admi... Read full review >

Grossly incompetent on-site tech support

Product/Service: Technical Support
9/26/2003 Houston TX

After receiving an error message that indicates failing of one of the two hard drives of Dell Precision 330, I called Dell support and they said the drive needs to be replaced and promptly sent an on-site tech support the next day. The on-site technician replaced the failing drive but got mixed up ... Read full review >