Best Buy Consumer Reviews - Page 3

HENRIETTA, NEW YORK -- Salesperson didn't tell me that the starter kit for Philips Hue Lighting System was on sale and sold me the parts individually and it cost A LOT MORE! I ordered the starter kit online cause the store closest to me was out of the item, when it arrived it was very poorly packaged with no receipt - just thrown into a flimsy box and the bulb was broken into a million pieces.

I returned it to the store and cause it was ordered online, the only record of it was an email receipt. Without my email receipt, the store had NO way of finding any record that I bought it! So I had to go back home and order another replacement starter kit. When I went to the store to pick it up, they refused to open the box so I could be sure it wasn't broken again! The manager "Mike" told me that the store employees are not allowed to open or repackage an item cause if they broke it they would be responsible. If I break it while opening up the package then I'm responsible. Also they made me go to the end of the customer service line before they told me this. I also had to wait a LONG time before the manager would talk to me.

ADDISON, TEXAS -- Awful experience. Returned a gift that was purchased with an Amex gift card which I explained to the Best Buy employee. I also explained in detail that I no longer had the gift card and if the refund went to the gift card then I would just keep the merchandise. The employee assured me that it wouldn't go to the gift card. He was wrong. The return went through and along with my money that was spent on a tablet. The store and corporate would not even give me a gift card of any value. Sad that's how this company functions. Won't ever shop there again. I tried to give them my business and not Amazon but no more.

MILWAUKEE, WISCONSIN -- I am an elite member of Best Buys rewards program. That purchases all the technology for 3 of my families households, so obviously I am going to have more returns than a single family household. 2 weeks ago I returned a $25.00 Bluetooth speaker, so that I could purchase a $125.00 Bluetooth speaker. At that time I was told that in the future they may or may not accept a return from me, so of course I accepted the refund and told the clerk I would make the purchase of the $125.00 speaker from Target where I know I would not have an issue returning if I needed to, as I didn't want to chance getting a defective product that I couldn't return.

Today I went to Best Buy to purchase a micro SD card, but accidentally purchased a regular SD card. When I attempted to return the SD card with a receipt in an unopened package, for an exchange I was denied the exchange. After a half hour on the phone with Best Buy corporate office, and another half hour on the phone with the third party company that monitors their returns, I was still unable to exchange an unopened product with a receipt...

Long story short, Best Buy has lost 3 households business for a lifetime. I have never attempted to return a product without a receipt and most of the time they are in unopened packaging. I won't even step foot in a store to use my $20.00 rewards certificate I still have... CYA B.B. That was one big mistake you made over a $20.00 product that was never opened and I tried to return after only having it for 2 hours.

MENTOR, OHIO -- Recently purchase a TV from Best Buy, and scheduled delivery. I waited 4 hours and no one showed up, even though I received a call from the delivery man saying he would be there in 20 minutes. When no one showed, I called to ask why, and was told it had been rescheduled because the TV I chose was not even in stock. Either someone was lying or someone made a mistake in calling me to say they were on their way, or someone did not do their job.

On a previous occasion with a phone I purchased there, the sales associate lied about the warranty, saying it covered everything and anything. The phone died a year later, and when I took it back, the representative told me I had to pay $170. Horrible place to do business!!

WAYNE, PENNSYLVANIA -- Received 2 emails from Best Buy confirming delivery and installation of 2 appliances between 8 am and noon. 5 hours later, 1:00 no delivery. Hunted forever to find a phone number. 59 minutes on hold, opted for "callback" and they called me back with another 12 minutes on hold. They transferred my delivery to a third party and said delivery was moved to 4-8 pm. I will not be home at 4 PM.

I'm working late so I can sit here all morning waiting for you Best Buy. Transferred me again. Another 20 minutes on hold. Spoke with a woman who said she would transfer me to the right department. After another long hold they connected me to the Geek Squad. The Geek Squad???!! Geek Squad offered to transfer me to the warehouse... same place I was two calls ago! Ridiculous!

MINNESOTA -- This is a follow-up to my previous review of Best Buy and the mishaps that have occurred over and over again in the last 18 months. I have spoken to Ana, their representative that was going to speak to all concerned parties and respond with an answer as to why my orders are not going through on the computer.

Why the sales people have messed up every purchase made by phone and why no confirmation nor order numbers have been provided in at least six separate transactions. Why every time I try to buy something on sale, the computer has a glitch when I try to check out and the sale disappears and I lose out on the buy. No notes exist of these transaction. They too mysteriously disappear.

Quite amazing, I drive to the store after they have a price match guarantee and then told they can't do it. So, I have wasted my time, gas and weekend. Anyway, Ana has yet to call me back. I am out a Samsung Galaxy Note 3 Phone, that compared to Amazon is over $150.00 more. I am out an all in one computer Celeron, that is $200 cheaper at Tiger Direct.

So folks, you judge for yourself. Is it worth it? Ten separate sales, ten separate mistakes, excluding the above mentioned two. No explanations, no ideas and unless you speak to Minnesota Corporate, you shall be speaking to totally incompetent staff who know nothing, doesn't care and rush you off the phone.

MINNESOTA -- HORRIBLE, HORRIBLE! I purchased a product for my husband for Christmas and was told that it could be picked up in-store by the 19th. I called on the 19th and the order had not even shipped yet! I was told that it took their system four days to process the order. Why four days when they received payment for order within 24 hours of my purchase? What happened to the additional three days?

After spending hours on the phone with customer service and a manager who did not seem to care about finding a way to fix the situation, I only have two options. Purchase another item and pay for two, yep, two, because they are unable to cancel the order, or hope and pray that it is here before Christmas so that my husband has something under the tree on Christmas day. I will NEVER shop with Best Buy Online EVER again and refuse to recommend them to family and friends!

OHIO -- I purchased some items online from Best Buy during Black Friday. On Dec 7 they canceled my purchase. After spending 93 minutes on the phone with them they said the package was damaged at their warehouse and they wouldn't deliver it to me. I am okay with that, who wants damaged products? But they also would not send me replacements (they are still available) at the Black Friday prices. Terrible results. Bait and switch or deceptive sales practices, either way who wants to do business with these people? They should honor their agreement to sell me what they said they would for the price they agreed upon.

PHILA, PENNSYLVANIA -- My experience is like a harrow story. I purchased for my disabled mom a compact washer and gas dryer unit online, but actually calling by phone. The customer service person did not know much about the unit, so I asked if it needs any accessories to connect the unit and then she remember and named one. After she gave me an appt. to deliver 3 weeks later. Finally the day came around for delivery. But when delivery team found out that the unit needs gas connection they informed my mom that they are not licensed to do that and left with the unit.

After spending an hour on the phone with Best Buy I was told that because it's a gas dryer they have to hire a different team and the person who took the order didn't know it was gas dryer. Can you understand that? She took the order for gas dryer, but she didn't know it was gas dryer.

Now I had to make another appt. and wait 5 more days. I called again Best Buy to confirm the order delivery and sales person informed me that I need 2 more accessories to buy for gas dryer, otherwise they couldn't connect the dryer. I asked to talk to supervisor and now because it an additional order and to make sure it will arrive together I was told to make appt. 7 days later and that there definitely will be a gas connecting team.

The day of delivery my mom was told again that they are not licensed to connect gas dryer and they did not have all accessories to connect anyway and they left again with the unit. One hour later the accessories arrived from Best Buy and the team felt bad for my mom decided to disconnect the old unit to get ready when the new unit will arrive and left.

I called Best Buy again and after 1 hour conversation had another delivery date 5 days later. Same day after the accessories delivery guy left at 1.30am I get a call from my mom who barely can walk telling me that she heard a pop as she hears water gushing noise and she doesn't know what to do. I got in the car with my husband and drove at 2am to mom's house 20 min each way.

When we got to the basement the water was pouring down from above the ceiling right where the old unit was disconnected. The water was never shut down. Now we have basement full of water, thank god it's not finished basement. At 3.30am we got home.

Finally the day of delivery came around again and nobody showed up. After 2 hours on the phone I was told that they tried to call, there was no answer and they left. I asked why nobody tried the doorbell? No answer to that. Now for the fourth time it should be delivered next day. I will keep you posted If it will arrive. Do you think I will buy from them again? I don't think so.

MADISON HEIGHTS, MICHIGAN -- First, I would like to state that I have always loved Best Buy. When I was a kid for me going to Best Buy was like going to Toys R Us for other kids, and when going there I always felt like a kid on Christmas morning. This love has been going on since Best Buy was opened close to 15+ years ago. I love how they are set up, their selection, the aesthetics of the displays and just about everything in regards to the store.

Unfortunately, that was until my unfortunate experience yesterday. I purchased a VSS4000 StartSmart remote start unit for my 2012 Mazdaspeed 3. I wanted the 3000, but the Geek Squad installers told me that only the 4000 would work with my car, OK $100 more. Installation was supposed to be included in the price, but they tacked on another $130 for the install, plus parts, so my $300 unit with installation ended up costing me $590. Wow, but OK, I thought it was worth it, it was a Christmas present from my girlfriend to me, and I figured just get it and be done with it.

I set an appointment and was told they would need the car for 5.5 hours. Darn, but ok, take all day just do it right, right? Not so. I had to take an hour off work to drop off the car, had to arrange for transportation back to work, and then arrange for transportation from work to get the car. No problem, all day I was so happy I was finally going to get my remote start to keep me warm in the winter.

I dropped the car off at 10 AM, and told them I would be back at 7.30 PM. I get a call a little after 4, everything is going great, and they need my info so that I can set up the service plan from Viper to be able to send a signal to the car. I set up the plan and paid $113 for 3 years of service. At 6.40 PM I get a call stating "sorry, no can do, we had the car apart, we're on the phone with tech support for 3 hours and it just won'€™t work." So, after all day of being happy and impatient to get my Christmas present installed, you can imagine my disappointment.

Best Buy was good enough not to haggle over a refund, but that does not include the $113 I spent for the service plan from Viper. I still have to waste my time trying to get that refunded. Also, the $600 I paid at Best Buy was refunded to my debit card, so the funds will be on hold for whom knows how many days. Of course, I asked to speak to a manager regarding the problem, hoping that for my trouble and their incompetence I would be compensated with at the very least a small gift card for $25 saying sorry, at the best a $100 gift card.

The manager came, and already had a look on his face like he was eating dirt. I explained my problem to him, and the entire time he was not only anti-sympathetic, but he was actually a jerk about the whole thing. I explained to him what happened, and he told me, "well we did all we could." I asked him, "why was I sold something that would not work in my car, made to waste my time, take time off work, have someone waste time taking me to the place, have my car taken apart, have to now fight with Viper for a service plan refund, all for nothing?"

The manager actually smirked at me and said, "€œWhat do you want me to do? It's not our fault/problem." I asked what went wrong, why did this happen, and how can we make it work. His reply, "€œI don't know"€. Even a mediocre manager would 1) sympathize with my problem, 2) try to resolve it or provide steps to get the problem resolved, 3) minimally compensate me for their ineptitude and failure to understand the product. I never thought I would say this, but Best Buy = Epic Failure in product knowledge, management and customer experience.