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Company Contact InfoContact Info: 1 Innovation Way | Merrimack, NH 03054 | 1-800-846-3000 | customerservice@brookstone.com
Most Helpful Customer Reviews:
I purchased a white pre lit Christmas Tree from Brookstone and when it arrived, the lights didn't work. Called to have it sent back and was assured we would get another.
Cannot exchange or return items without a receipt.
I purchased an ion air purifier from a Brookstone Outlet store.
Latest Reviews:
LAS VEGAS, NEVADA -- Bought two three-packs of comfort socks at the store at the Galleria in Las Vegas. When we washed them the first time, they bled ...
Put a sign outside your entrance - Rude treatment by store associate
MONROEVILLE, PENNSYLVANIA -- Went shopping in the Brookstone store at Monroeville mall, Pa on December 11, 2011. I was with my wife and son looking to purchase ...
MONROEVILLE, PENNSYLVANIA -- Went shopping in the Brookstone store at Monroeville mall, Pa on December 11, 2011. I was with my wife and son looking to purchase ...
AR Drone problems with no satisfaction - AR Drone
TAMPA, FLORIDA -- This was poorly manufactured. One of the motors does not work right out of the box. Inspection of the circuit board for the motor ...
TAMPA, FLORIDA -- This was poorly manufactured. One of the motors does not work right out of the box. Inspection of the circuit board for the motor ...
Unacceptable merchandise substitution - Xonex 80 Piece Big Art Set
On 12/3 ordered an 80 piece Big Art Set to be sent to my grandson who lives in another city (couple hundred miles away). On ...
On 12/3 ordered an 80 piece Big Art Set to be sent to my grandson who lives in another city (couple hundred miles away). On ...
Incomplete/Damaged Products - AR Drone
SEATTLE, WASHINGTON -- I purchased an AR Drone from Brookstone. When I opened the box to make sure the battery was charged prior to wrapping it for ...
SEATTLE, WASHINGTON -- I purchased an AR Drone from Brookstone. When I opened the box to make sure the battery was charged prior to wrapping it for ...
Ruined Christmas - 7 ft. prelit White Christmas Tree
I purchased a white pre lit Christmas Tree from Brookstone and when it arrived, the lights didn't work. Called to have it sent ...
I purchased a white pre lit Christmas Tree from Brookstone and when it arrived, the lights didn't work. Called to have it sent ...
Brookstone no longer backs up their products - Smart Set Clock
LOS ANGELES, CALIFORNIA -- I bought a "Smart Set" clock from them. The advert said that you would never need to adjust it for daylight savings time! Wow! ...
LOS ANGELES, CALIFORNIA -- I bought a "Smart Set" clock from them. The advert said that you would never need to adjust it for daylight savings time! Wow! ...
Brookstone does not care about customer satisfaction - Hands Free Juicer
OAK ISLAND, NORTH CAROLINA -- Never purchase a replacement Brookstone replacement plan. Never purchase a Vincci Hands Free Citrus Juicer. In my case, the ...
OAK ISLAND, NORTH CAROLINA -- Never purchase a replacement Brookstone replacement plan. Never purchase a Vincci Hands Free Citrus Juicer. In my case, the ...
Worst Returns Ever! - Ultrasonic Jewelry Cleaner
Never shop at Brookstone again! I just returned an ultrasonic jewelry cleaner because it doesn't work/does nothing to actually ...
Never shop at Brookstone again! I just returned an ultrasonic jewelry cleaner because it doesn't work/does nothing to actually ...
Must Show Id To Make A Return With A Receipt - Wallet
I returned an item today with a receipt, with the credit card on which it was charged and the credit card has my picture on it. ...
I returned an item today with a receipt, with the credit card on which it was charged and the credit card has my picture on it. ...
Brookstone Ships Products from Companies that no Longer Exist - Vector Air Pro Air Inflator
MEXICO, MISSISSIPPI -- I purchased a Vector Air Pro Air Inflator from Brookstone. The item was received and appears to work fine. Enclosed was a 2-year ...
MEXICO, MISSISSIPPI -- I purchased a Vector Air Pro Air Inflator from Brookstone. The item was received and appears to work fine. Enclosed was a 2-year ...
Non-Refund Policy - Simi Valley, CA store - Silver Bullet Mini RC Helicopters
SIMI VALLEY, CALIFORNIA -- On Oct 3, 2010, I purchased 2 helicopters for $50 from the San Diego, CA store, plus $3.99 for each extended warranty replacement ...
SIMI VALLEY, CALIFORNIA -- On Oct 3, 2010, I purchased 2 helicopters for $50 from the San Diego, CA store, plus $3.99 for each extended warranty replacement ...
Lack of customer service
CONNECTICUT -- In May my hubby and I went down to visit the casinos in CT for a few days. The day we visited Mohegan Sun I ventured into Brookstone ...
CONNECTICUT -- In May my hubby and I went down to visit the casinos in CT for a few days. The day we visited Mohegan Sun I ventured into Brookstone ...
Worst Customer Service Ever - Clock Radio - Don't Buy Them!!!
NEW YORK, NEW YORK -- I purchased a clock radio as a gift. It was a fancy one that is supposed to keep the time even if the power goes out. It died ...
NEW YORK, NEW YORK -- I purchased a clock radio as a gift. It was a fancy one that is supposed to keep the time even if the power goes out. It died ...
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