HONG KONG -- I paid for 2 tickets BKK - DPS at a cost of B21,650 [about US$700]. They didn't issue any tickets. I phoned their customer center in Hong Kong, which was an international call and quite expensive. They told me I didn't have a reservation, I said "yes but you have my money." I called my credit card company and filed for internet fraud which they accepted and they took the money into an investigation account. Their Bangkok office doesn't issue a phone number, presumably they got fed up of complaints. I'll never use this site again.
Bought a return ticket for my son from Rome on 9/24. Plane was delayed two and one-half hours out of Rome and my son missed his connecting flight. Called Cheap Tickets to re-route my son and they wouldn't do a damn thing because they claimed the flight left and arrived on time. Sure, right, my son is going to lie so he can stand in line and catch a later flight in a country where he doesn't even speak the language. Absolutely will never do business with Cheap Tickets again. Pathetic!
Cheapticket takes your money and screws you when flights get cancel. They have the worst customer service. Their only line of defense was to say they have big time lawyers and consumers have no power to consents. Their attitude is go ahead sue us you don't have a chance. AS consumer we should rise against such corporate ignorance because companies like cheapticket.com should not be in business.