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Geek Squad

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182 Reviews & Complaints

Company Contact Info
Contact Info: 7601 Penn Ave. South | Richfield, MN 55423 | 1-800-433-5778

Most Helpful Customer Reviews:

I brought my desktop into the Geek Squad because I was busy at work and really didn't want to deal with fixing this computer.
Bought a Panasonic TV from Best Buy got the pressured sales pitch for Geek Squad service plan they will come right out to fix your TV if there is any problem(right).
I made an appointment to have our Home Theatre looked at. Direct TV said they thought the HDMI cable needed to be replaced.


Latest Reviews:

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LOVE THEM! - HP Envy Cracked Screen
BLOOMINGTON, ILLINOIS -- I had my laptop 1 week when my son broke the screen. I almost cried. I took it to Geek Squad (March 11,2013) and with only 2 ...
-- Compliment Posted by Sarah.danielle730 on 03/19/2013

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Spent $500 on a "Solution" That Didn't Solve Anything - Laptop Repair
STERLING, VIRGINIA -- So I was having problems with my laptop as it was randomly freezing up and rebooting itself. I bring it into Geek Squad for an ...
-- Complaint Posted by on 03/06/2013

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Disappointed with Geek Squad - Dell Computer Windows Vista
MESQUITE, TEXAS -- Made an appointment with the Geek Squad to address problems with my computer. Called for appointment in the early part of the ...
-- Informative Posted by Gip.pruett on 02/24/2013

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You're Kidding Me, Right? - Home Theatre Repair
SOUTHLAKE, TEXAS -- I made an appointment to have our Home Theatre looked at. Direct TV said they thought the HDMI cable needed to be replaced. ...
-- Informative Posted by Marshallcreekranch on 01/01/2013

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Poor to no customer service - Tv repair
CHARLOTTE, NORTH CAROLINA -- Bought a Panasonic TV from Best Buy got the pressured sales pitch for Geek Squad service plan "they will come right out to fix ...
-- Complaint Posted by Cmiller704 on 11/12/2012

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Incompetant, arrogant "experts" - Dell 5100
MEDFORD, OREGON -- Took my Dell 5100 Laptop to the local Best Buy "Geek Squad" to remove an error message on boot up. Twice went through the boot ...
-- Complaint Posted by Marbee on 11/03/2012

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THREE DAYS and They Still Have Not Touched My Laptop - Service Plan to Repair Laptop
PALM BEACH GARDENS, FLORIDA -- Three days ago I brought my laptop in for servicing. They told me they would call me in a few hours after I dropped it off to ...
-- Complaint Posted by Barb767 on 11/01/2012

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Its Been 3 Full Days and My Computer Has Still Not Been Assigned an Agent - Hard Drive Computer Repair
EAST HANOVER, NEW JERSEY -- I called the main Geek Squad number - they conned me into buy a 2 year service package for 3 computers for ~$280 total. The ...
-- Complaint Posted by Musiklover77 on 09/21/2012

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Waited 3 Hours, 30 Minutes To Schedule An Appointment - Geek Squad In-Home Repair
SEEKONK, RHODE ISLAND -- Don't buy the Best Buy Geek Squad. I WAITED OVER 3 HOURS ON HOLD TO SCHEDULE AN IN-HOME SERVICE APPOINTMENT AND STILL WAITING. ...
-- Complaint Posted by Charlie.p.1964 on 09/04/2012

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Disappointment - Home Theatre -- Informative Posted by Jumcis on 08/24/2012

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Don't trust its repair people! - ASUS computer repair -- Complaint Posted by Bmaubrey on 08/06/2012

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60" sony sxrd - TV repair
USA, DELAWARE -- 2400$ Sony 60 " SXRD picture went blank 8 days ago. I checked bulb, ok. Sound still on, clueless. Looked at bulb, ok, clueless, ...
-- Informative Posted by M25 on 07/08/2012

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Frustrating!!!! - Repair?
DAVIE, FLORIDA -- We had a virus, so we took our laptop to Best Buy. We purchased a Geek Squad service plan earlier in the year, so the virus removal ...
-- Complaint Posted by Ipowermm on 06/12/2012

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Screw Jobs - Data Recovery
MAPLEWOOD, MINNESOTA -- I brought in a computer to get data recovered from a hard drive. They are a bunch of dumb [snip] or they are just out to screw ...
-- Complaint Posted by Pbecher on 03/22/2012

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Rip Off
OGDEN, UTAH -- I bought the one year service and a new $800 lap top it was suppose to fix may two old computers and clean my new one and back ...
-- Complaint Posted by Tlc71 on 03/03/2012

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