Neopost Consumer Reviews - Page 3

ONTARIO, CALIFORNIA -- This company is truly horrible, no one knows what they are talking about. We were paying every six months, and getting our bills 2 months late, and then getting bills every one month. The people are rude and stupid, do not know anything about the product, and hardly know English. The manager is worse than the employees. DO NOT RENT THE POSTAGE MACHINE. You will regret it. Terrible terrible place, hope they get shut down.

Our lease was due to expire in April of 2014 so we sent them a letter informing them that we would not be renewing in February of 2013. In April of 2014 we received an invoice for our next quarterly lease payment covering May - July 2014.

I called Neopost and they were unaware of our cancellation. The customer service representative asked if I'd called it in. I told her that we had mailed cancellation letters to both the corporate office (returned as undeliverable) and the local branch over a year earlier via certified mail, return receipt requested and that I was holding the signed receipt in my hand at that moment. Had we not sent the letter return receipt, I have no doubt that Neopost would've re-upped us. Worst customer service ever.

Here's what I wrote in the survey they just asked me to take: It's almost impossible to connect with the correct department on the first try. It seems like there's a new number for the department you need to reach every time you call. Neopost has customer numbers for us that we have never known about and the customer number we do have is recognized less than half the time. Even when you do connect with the right department, issues are rarely resolved with just one call.

Even the simplest requests involve talking to a minimum of two people (with the exception of our final call). We're all relieved that our lease is up and that we never have to deal with Neopost again. I would personally lick and apply stamps to all of our business mail for the rest of my career before ever being a Neopost customer again.

SAN MARCOS, CALIFORNIA -- I have been trying to request a quote to cancel the remaining term of my lease from Neopost since May of 2009. It is now Oct 2009 and I finally have an answer from them. It took multiple faxes, phone calls and emails to get a hold of anyone at that company that cared about their customer service. Usually when we called we were on hold for almost an hour. We recently received the cancellation buyout amount on our contract. The buyout price is the full amount of the contract. There is no buyout terms, you just get to pay all of your monthly payments for the remainder of the term all at once. What a deal.

Be very careful when you sign your contract. On my contract the equipment lease section had a no cancellation clause while the postage meter portion had a "fair" buyout clause. Unfortunately I have no idea what the postage meter portion is since it evidently did not apply to my situation. I will never lease equipment from them again! Salesman will tell you anything to sell a lease.

WILMINGTON, DELAWARE -- We leased a Postage Meter from Neopost 4 years ago for our small business. It has been a nightmare!!! There are so many hidden charges, no one could afford it. They charge you over $150.00 for a ribbon cartridge! Every time the mail goes goes up they try to charge you for the updates. After only a few months they tacked on a monthly "Equipment Use Tax" without telling anyone. They have been sold or merged 2-3 times since I've been with them and you never know whom to call. The original salesman must have changed his name - can't locate him.

Their Customer Service is non-existent and they are the rudest people you will ever have to talk to. If you try to terminate the Lease they won't even talk with you. They tell you to "put a request to terminate in writing to receive a quote for termination". NOBODY TALKS WITH YOU.

The machine constantly jams, the envelope sealer hasn't worked since we got it, you waste postage all the time as the envelope does not go through but the postage is deducted anyway. Don't even think about getting that money back! They tried to charge me an extra $50.00 to use their automated postage add on. Now, that is using MY money to pay for the postage - not theirs - and they wanted to charge me for the convenience. What a racket! Read the fine print very carefully, no matter what the salesman tells you. That's my fault.

ST. PAUL, MINNESOTA -- ***************************
Review already posted here:
http://www.complaintsboard.com/complaints/neopost-hayward-california-c117041.html
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In Summer 2008, our animal nonprofit organization decided to rent a postage meter from Neopost. The meter kept deducting money from our postage account without printing a postage label. When I asked for a refund on the $16 in postage the machine ate, they ignored me. I filed a Better Business Bureau complaint, and Neopost ignored that too! Finally, from not getting what we paid for--a working meter and customer service--we made a request, in writing, for a refund on the remaining 10 months of service we prepaid. Neopost told me, in writing, that they agreed to the refund. They even sent a return shipping label. However, once they received the meter back, they claimed they did not agree to a refund and refused to process the refund. Now we are without the meter and our money!

This is a fraudulent company. Do not do business with them! I am going to post complaints about this scam all over consumer protection sites to warn other consumers.

Neopost's customer service almost pushes me to physically taking our mail back to the post office every evening. These guys are terrible! I am on hold for 30 minutes every time I have a billing issue, which is every billing period. They automatically enroll you in their "rate change" program, which is completely worthless. I tried to make changes to my account and found that just about every person that I spoke with was incompetent. It is a stinking postage meter, but these guys make it out to be rocket science! Stay away from them at all costs!