PNC Bank Consumer Reviews - Page 2

CLEVELAND, OHIO -- I had PNC only 3 months. I had business accounts and personal accounts. Steve the business banker opened 6 accounts for my business then closed four and gave me the closed accounts numbers with the debit cards to the open accounts. My clients kept trying to send money only to have funds rejected and was told the account was closed. I spoke repeatedly to the manager and assistant manager at my PNC branch Michael and Mary and was told everything was fine but it wasn't.

I was using the debit cards thinking everything was ok then the actual active accounts became overdrawn and checks bounced and no payments from my customers was received. Michael told me last week I had the wrong business account numbers and he was sorry. My personal account was in good standing and it was closed and PNC never informed me they was closing them. I have a job and my check is direct deposit. I asked them will I be able to get my deposit cause my rent is due and was told they have to hold it for 30 days.

I have been so stressed out over the fees and lies from PNC I feel like I have PTSD. Not only have I lost a lot of vendors and clients for my business but now my personal life is in shambles and I may get evicted. I went to my doctor for major headaches and anxiety all due from dealing with PNC. HOW CAN THEY DO THIS. It's not fair how they are allowed to screw people over.

ATLANTA, GEORGIA -- The representative (Ms. **) was very helpful! I made a check deposit via ATM on a Saturday. However, the funds were not available until Tuesday. During that time, my PayPal account posted transactions to my PNC account (it's my backup account for PayPal) Monday from the weekend. I was under the impression the transactions would be covered due to my deposit.

Unfortunately, that was not the case. I received 4 overdraft fees totaling $144.00. I called first thing Tuesday morning and after calmly explaining what happened Ms. ** reversed the charges! She was SUPER nice!! Just wanted to post a positive story after reading the negative reviews because I was pretty nervous making my phone call after reading them! Thanks PNC!

Several months ago, we went to use our PNC check card and it was declined. So we call the 1-800 number but it's after 10 pm so no one is there to help us. We wait until the next day and call as soon as their call center opens. We are told they have no clue as to why are cards are DEACTIVATED. There is money in the account, they haven't been reported lost or stolen, and the account is still open.

Their advice is to go into a branch because apparently, the branch put the hold on the card. But it was Sunday, so no branch was open. After speaking with multiple people who tell me there is nothing they can do, we finally get someone who re-activates our card over the phone. No reason can be given for why they were deactivated in the first place. No one wants to take responsibility for it.

Tonight, the same thing. My husband just finished 7 days straight of work. Tomorrow, he starts 13 solid days of work. This was our only time to get out and have some couple time. Hire babysitter, hop in car, go get gas... card deactivated. Once again, it is after "business hours" and no one is available to help us until tomorrow. We are beyond furious and will be closing our account ASAP. While they have our home phone, cell phones, and email addresses, we were not notified of the deactivation. The first time it happened, we never even got a snail mail letter of explanation.

UPDATE: Called this morning at 7:20am and was told by automated system that it would be a 4-5 minute wait. At about the 4 minute mark, I hear a click and a message saying to leave a voicemail. I hang up and call back and got someone right away. She told me that she couldn't do anything since that department didn't open until 8am and that I should call back. I did. I spent 5 minutes explaining the situation, 35 minutes on hold, 2 minutes talking again to the rep and then another 10 minutes on hold.

She told me her supervisor couldn't reactivate the cards via the phone. I replied that wasn't true because that's what they did last time. She agreed that some supervisors "don't do that" but she had multiple supervisors in several states that she could try. I got the cards activated again.

When I asked why they were deactivated, she told me that it could be a merchant reported fraudulent charges, but when she checked, she said no. Then she told me it was because we were overdrawn, which we were the prior week but it was covered with a direct deposit 2 days prior. I asked her what triggered a deactivation versus just declining the card and she said it was the amount of days overdrawn. I asked her to quantify that and she checks the account again and says, "Oh, that's not it". Then she tells me that overdrawing 10 times in a 30 day period would deactivate the card. I told her there was NO WAY we overdrew our account 10 times.

This was a one time emergency that we had to deliberately overdraw the account and I was aware of it and covered it. So, then the reasoning was the amount we overdrew the account. Then she says, "Oh, that doesn't look like it was it either. Well, they are activated now". Gee, thanks. I understand declining the card but deactivating it? Even though the account was brought in good standing 2 days prior, we still had no access to our money. As for notifying us, we were told they "try to make an effort to contact the customer". We have no messages or missed calls.

I am fed up with PNC Bank. I had an account with PNC in 2006. I made an error and overdrew my account. Because it was overdrawn for too long, they closed my account and sent my closed (overdrawn) account to a 'recovery specialist' who works directly for PNC bank in Pittsburgh.

In late 11/06 I received a letter from PNC Bank stating the amount of money that I was overdrawn that I needed to repay. Early 12/06 I called my 'recovery specialist' and made an agreement with her to pay a certain amount of money to PNC Bank via cashier's check... And I had a specific mail stop (internal mailing between PNC Banks) to send my payment when I got the cashier's check at the local PNC branch.

I received a letter about a month or so later (01/07 or 02/07) stating that I had paid the balance as agreed and ChexSystems would be notified. ChexSystems is a reporting agency for financial institutions (similar to a credit report from Experian). I believed their silly little letter and thought that the issue would be resolved as agreed since I fulfilled my financial obligation and paid them back as agreed.

A few months later I attempted to open a new checking account with a different bank. I was declined! The reason... Because I still owed money to PNC bank (the money I already paid)! Well I called and my 'recovery specialist' guaranteed me over the phone that I had paid it off and that everything would be reported back to ChexSystems. A few months later, which would now bring me to 10/07, I tried to change my savings account with a different bank, into a checking account. Once again, I was declined because of ChexSystems stated that I still owed money from 11/06 to PNC bank.

By this point I was aggravated to say the least, but still remained patient, more patient than I now realize I should have been. I was giving them the benefit of the doubt thinking that sometimes things happen and confident that they would resolve this overlooked error. I requested them to mail me another letter stating that I paid the balance as agreed and that I did not owe any more money. And once again that ChexSystems would be notified.

I waited 2 weeks for the letter to come to my home and didn't receive a letter. I called again and spoke to someone else who said that my letter was mailed on 10/27/07. I waited a little while more until 11/17/07 and called back and advised that I needed them to send me another letter because I never received the letter which was supposedly mailed on 10/27/07. The letter was the same as the first, it said that everything was paid off as agreed and ChexSystems would be notified.

January 28, 2008 I wanted to open another checking and savings account with a local credit union (now I have 2 checking accounts and 2 savings accounts with 2 separate financial institutions). I bet you all know what I am going to say. I was declined again because ChexSystems said that I still owed PNC bank money! I was able to present a letter stating that I paid them in 12/06 and the woman opening my account said that it only takes 30 days for ChexSystems to be updated when the bank informs them of a change.

Well I called the 'recovery specialist' on 01/28/08 and advised that everything was still showing as not being resolved on ChexSystems! Her response "oh I see the problem, the drop down box is still showing open. I will correct the problem and notify ChexSystems. It will show up in 30 days that your account is clear with PNC bank."

My patience was gone by this point in time. Long gone! It took me 5 phone calls just between 10/07 and 01/08 to try to get it resolved. I finally went to the local credit union and asked them my rights to order a ChexSystems report. The wonderful account rep at the branch gave me a piece of paper with ChexSystems information. In the beginning of march I ordered my own report. Needless to say PNC bank was still showing up with me owing them money! I called my local credit union and asked her if she could run the report yesterday and she ran the report. It is still there surprise, surprise! Now if you count the days between 01/28/08 and 03/12/08 it is over 30 days.

I filed a dispute with ChexSystems; however, I don't feel that the dispute alone was enough. I made sure to contact the 'recovery specialist' supervisor yesterday and let her know of the situation. I said to her "please tell me why it has taken over 6 phone calls including today just since October 2007 to get this issue resolved. This has been ongoing since 12/06. What is the explanation that you can offer to me as to why it has taken so long?" Her response to me "Maybe you were talking to the wrong person." I said "I was speaking to my recovery specialist that was assigned to my case. Was that the wrong person?"

She insulted my intelligence and I feel that this a major case of a misrepresentation! They represented to me that ChexSystems would be notified. And they never were. For all the time and effort I put into trying to get something resolved which was taken care of in 12/06... They should be paying me! I hate PNC bank. Hate hate hate them!!! Anyone know who I can go to file a formal complaint for all the stress, aggravation, time, and most of all embarrassment PNC bank has unjustly caused? There is no logical reason why this issue shouldn't have been resolved in 12/06 when they received their money.

PITTSBURGH, PENNSYLVANIA -- They will give you the run-around over and over, while phone staff don't know who to refer you to. When you finally get someone after being hung up on numerous times, they don't help you. When they tell you where to fax something, they refuse to call to let you know if anything is missing, but mail you a letter weeks later saying they didn't get all of the document. Finally mailed them the whole document that's certified, and yet they claim there's still another page missing! Just delaying to collect more interest!

CHICAGO, ILLINOIS -- published here https://www.bbb.org/us/pa/pittsburgh/profile/bank/pnc-financial-services-group-inc-0141-5076

Worst of the worst, called twice today and was on hold over 20-25 minutes each time just to talk to someone. My loan application was declined "unable to verify employment" after I provided 2 pay stubs dated within the last 30 days and the phone number to the corporate office for my employer. They couldn't explain why and said that the application was closed and I should wait 60 days and reapply.

Don't waste your time with these idiots.

MARYLAND -- My account was just up and closed with no reason, I'm disabled and rely on direct deposit for SSI and child support payments. The account has been closed for about a month now and they have yet to send the money back to the institutions that fund me in order for them to mail me out a check. My rent is late. Unable to buy food for my kids. This was so wrong and have put me in a ** up situation. I do not recommend this bank to no one.

I went to open a new checking and savings account with my son. I was told we would have to wait for a bit because they were in between lunches. When I asked how long I was told it would be at least an hour. Must be nice to not want or need new business so much that they can take a full hour at least out of the work day to not provide a service to customers. We will be switching banks.

ARNOLD, MISSOURI -- Monday February 5th 1pm Arnold MO location. Tellers and manager absolutely the worst treatment ever. Filed a complaint with corporate. You ladies know who you are and what you did. Good luck cause I'm not close to done with you.

NASHVILLE, NORTH CAROLINA -- Computer got hacked, money transferred out of my PNC accounts with no word sent to me