Saks Fifth Avenue Consumer Reviews - Page 2

I am a professional young woman, a national sales manager for a high end home decor company. I have to dress nice and professional for my job. Saks Off Fifth was my favorite place to shop for basics. I usually get a couple of things and go home to try it on with my own shoes etc. Anyway, I got home with several items that I had purchased and on this particular trip I decided that I really didn't need another black dress. So back to my local Off Fifth store for my return.

On this particular day I was working from home so I am in my Juicy Sweats, glasses and no make-up. I pulled out my receipt and was ready for my return however I was greeted by the most unfriendly and mean sales clerk that I have ever seen and I shop a lot! She looked at the dress and immediately accused me of wearing it and trying to return it. I was stunned, I had never done that before although I know it happens, and didn't know what to say. She claimed that there was makeup on the dress, kind of hard to see that on a black dress, and that there was deodorant on the bottom of the dress and in the armpit area.

I was staring at the dress and although there was a little deodorant on the bottom (there was no zipper or buttons on the dress so it had to go over your head) I couldn't see any in the armpit area. She said that it was unacceptable and could not be returned because it looked worn! I argued for a minute but I was so embarrassed that I left the store, got in my car and called the store manager. She backed her up without even asking me to come back in so she could look herself. Once I calmed down and got home I took another look at it, there is nothing wrong with the dress.

I don't know why she accused me of this, all I know is I have never been treated this bad in my life. I have spent thousands of dollars at this store this year and out of all that, may be returned 2 things this year. I can understand if I was in there all the time buying things and returning them but 99% of the time I keep what I buy. What is the world coming to. Maybe she should get a job where she is happy because obviously she isn't. They just lost a loyal shopper, I hope it was worth it!

To respond to a couple of comments on my post, I did try the dress on in the store and again at home, and it doesn't matter why I decided to return the dress if the tags are on it, I have a receipt and I return it in 30 days, I have the right to return the dress. I don't think that there is one women out there that hasn't gotten some deodorant on a garment when trying an item on. If you haven't then you don't wear any because even the "little black dress approved kind" still gets on clothes.

The amount that was on there you would have needed a magnifying glass to see it. I did not mishandle, damage, or wear this dress before returning. I do not think that I am "privileged" I work very hard for what I have and it shouldn't matter how I look everyone should be treated fairly. This is a factory outlet store, not Saks Fifth Ave. This is where the clothes that didn't sell within the season go. Grossly enough most of the clothes have been tried on so many times at the store level then the factory level it is hard to believe that they could be that strict.

ORLANDO, FLORIDA -- What an absolutely horrifying experience I had today at Saks in Orlando, FL. I had taken my mom and my two daughters to Saks to buy my mom a gift. My mom had tried the Armani concealer I had and liked it very much. I had some products I was returning at Armani, so I decided to exchange them for some products for mom. The sales person, **, was dismissive and rude from the very onset. She asked what we wanted (not "How can I help you?") and when I told her, she looked back at her register, where 3 of her friends (not customers) were hanging out and told me she was busy so wait. So we waited.

She came back after 5 minutes and without an apology or any acknowledgment of the wait, she again rudely asked what we needed. Instead of trying out different shades for my mom, she said that my mom and I had the same complexion and asked me what color I wore. When I asked her if it would be better if she chose the shade and tried it on mom, ** rudely said "it's the same" in a annoyed tone and started opening and slamming the drawers. ** reluctantly and rudely chose a concealer and dismissively tried the concealer on my mother's cheek and without asking if it is all right, said "follow me" and took us to another sales associate at a different counter.

We waited 30 MINUTES there because there was someone else ahead of us. I looked around to see if there were any other counters open, but NO SALES ASSOCIATE COULD BE FOUND. Then ** came back and again, without apologizing, she ordered us to follow her back to her counter because she was done. That was the last straw. I had patiently waited for over 30 minutes, I had let the rude attitude of ** pass, but I just could not take her tone and her dismissive attitude. I simply asked her what her name was. This is when ** started YELLING at me saying that she didn't do anything wrong and that she can call her manager over.

I told her that I had only asked her her name and that I didn't have time to WAIT for a manager. She then started yelling at me saying that I should have been polite to HER! What audacity this woman had yelling at ME when I had not raised my voice at any point.

I did end up speaking to a manager and started to cry from being upset. I feel that my mom and I had been discriminated against by the sales person and that degrading experience, the disrespectful tone of voice of the sales person, the impolite attitude, and the absolute disdain I saw in her eyes still makes me upset. I cannot fathom why Saks will employ such an unprofessional, rude, and vicious woman to represent them. The manager, **, kept saying that she will take care of it and that she was sorry, but I did not receive a formal apology from the sales associate.

I will never again shop at Saks. I will share my horrifying and degrading experience with all and hope that another customer will not fall victim to the high-handed viciousness of the Saks sales staff.

Very bad, frustrating, disgusting credit card customer service department. They put 1-800-221-8340 but I guess nobody works there, nobody answers the phone even if you're on hold for one hour, their regular customer service phone 1-877-5517257 cannot help you either. Aside from high Apr they cannot offer you a 0 promotional credit plan. The name "Saks" refers to their customer service as "SUCKS".

ONLINE, PENNSYLVANIA -- I have very bad experience with Saks. I have ordered a shoe online and return that back by mail. Never received my refund! The shoe is $499.99. They told me that return will take 10-14 business day and after 10-14 business day, they told me to wait for another 10-14 business day which is ridiculous! I returned another order using ShopRunner label and they still charge me $9.99 for return fee! Be careful! This is how they do business! If you never check your statement, you just lost dollar for nothing!

RIVERHEAD, NEW YORK -- We opened up two accounts with Saks Fifth Ave. They end up by cashing our check and not crediting the correct account. On top of that they report us for late payment which affected our score. We only learn about that while applying for a loan. When we learned they cashed the check but did not credit the correct account we stopped payment on this check and we opened up an investigation with them which we never heard back yet. This is unacceptable way of doing business.

I purchased an item on Saks.com and they did not deliver the package and they told me that they have delivered the package. When I complained to the customer service after chatting with them two times and calling multiple times, they sent me an email saying that they will review my next shipping and will decide if they want to continue shipping to me!!! They have been extremely unprofessional for a luxury designer store!

ONLINE, ILLINOIS -- Purchased an item online for $158. When it arrived, it had an attached price tag that said $98. Called Saks to ask for the $60 difference to be credited to my account. Three different people refused to do this. Merchandise has been returned, so they lost the sale as well as a customer. Now they're trying to stiff me for the $9.50 return postage. Unbelievable. Saks management: you may think you are "upscale," but your behavior toward your customers screams "flea market."

ONLINE, CALIFORNIA -- I ordered a pair of very expensive shoes from Saks online for more than $500. (Actually they were on SALE for this price. The original price was more than $1,000.) The shoes were to go with an outfit I intended to wear for a special evening out in Vegas. The first 5 minutes I had them on the straps, which refused to stay put due to a clearly defective design, came loose allowing my foot to slip out the side. I twisted my ankle and the evening was ruined. I assumed that Saks, under the circumstances, would refund my money and take the shoes back. Boy was I wrong. I returned the shoes with a letter explaining what happened and requesting a refund.

A week later the shoes were back on my doorstep with a form letter from Saks indicating that because the shoes had been worn and were not in "sellable" condition, they would not refund my money. Fuming, I send the shoes back to them with a more detailed letter stating that yes, as I had said earlier, I did wear them (for about 5 minutes) but that they were clearly defective and caused me an injury and a ruined evening. Once again, they sent them back to me!

I was astonished by this reaction from Saks, a store that I have been a loyal customer of for more than 25 years. I called and spoke to not less than 7 different "managers" until finally I was offered $322, the price they were then attempting to sell the shoes for at that time. Exasperated and out of time, I told them that I would accept that, however, I would return $1200 worth of merchandise I recently purchased from Saks and that I would NEVER shop there again. And I have kept both those promises.

Saks' so-called customer service is a joke and a disgrace. No one should be put through what I was over a pair of shoes that caused so much grief. Saks' high-end competitors would have handled this matter far differently. Nordstrom and Neiman, as examples, would have taken the shoes back no questions asked for a full refund. Shame on Saks.

I had the SAKS world elite Mastercard since June 2006 and canceled the account in August 2008. In March 2009, I got a billing statement showing that I was charged $60 by "priority pass" for a service I "used" in January 2009. I couldn't believe it. My card was charged 7 months after it was canceled and destroyed??!! I tried my best to dispute the charges. After 20 emails (every time I emailed I would be automatically assigned a different case number and nobody ended up getting back to me, ever) and numerous phone calls that led nowhere (some representatives promised to call back and not a single one did), I started to give up.

They sent me two emails, trying to "friendly" remind me that if I don't pay, I will be responsible for financial charges and late fees. So I ended up paying. I was naive enough to think that was the end of it... Not a chance. In April, I got another statement. This time, I was charged $90 by "priority pass" on this supposedly already canceled account. I was furious. I called and disputed. They made me wait 5 hours on line (thank god, I had enough rollover minutes with AT&T), kicking me back and forth, from dispute department to fraud department to customer service department then to rewards department.

I had to explain to every person I talked to what happened and no one could offer me an explanation as to how the charges went through. I talked to at least 5 supervisors and 6 customer representatives and finally got hold of somebody who promised me she would reverse the whole $150 charges as a "courtesy". $90 charges were reversed the next day. I am still patiently waiting for the $60 charges to be reversed, if ever. This is by far the worst experience I have ever had with a credit card company. So guys, if you are reading this review, please, please stay away from SAKS world elite Mastercard.

SAKS.COM -- Having been a Platinum Saks First customer for years and having always been treated very competently and graciously by my Personal Shopper as well as other members of the staff at my local store in Naples, Florida. It was with a great deal of regret that I cut up my card yesterday. Yesterday evening I attended a small dinner and found that 3 out of the 5 other female guests had had their own unpleasant experiences with Saks lately and are shopping more frequently at other stores, particularly avoiding the use of saks.com!

I myself had spent the majority of my afternoon trying to right a situation exacerbated by the complete and arrogant incompetence and crass behavior of a phone "manager" by the name of **. Mind you, as a petty aside, I must mention that Saks should take care to find people who use correct grammar. The phone staff could not even locate a purchase I made until I walked them through their own order number.

This company is cutting corners by changing policy without notice and refusing to grandfather purchases made before these unannounced change. Attempting to contact further recourse goes no further than reaching answering machines in NYC. I have never written a complaint about ANY MERCHANT OR SERVICE. I do now as I am greatly disconcerted. I and my extended family members and friends have been loyal customers. I would bring catalog pages of handbags and shoes from other stores in order to purchase through Saks.

I must wonder if they are under new management. I wager that Saks, too, will soon be among those fallen companies. They should take a lesson or two from Costco and those companies which still realize that their very survival depends upon their customer service! In an economy where people are more reluctant to spend casually we are not willing to accept such shabby treatment. I expect at the very least a courteous effort. I treat people respectfully in every circumstance and do believe that I deserve the same. I moved from Westport, Connecticut and am reminded of the success of.