Sears Windows Consumer Reviews - Page 3

NEW ORLEANS, LOUISIANA -- Every ad about Sears windows tells of a Lifetime warranty on them. But when there is a problem with their product they won't honor the warranty. I replaced 7 custom-sized windows and a huge sliding door. The cost was $8,000. The sliding door shattered this weekend in a storm and now they won't cover it. So the lesson here is don't do business with Sears. They aren't what they used to be. They don't honor their warranties.

PALM COAST, FLORIDA -- We replaced all our windows through Sears, we chose Weatherbeater Max Windows, after excellent discount. 20 windows were replaced and we were happy with the installers and with the product. 1 year later and still satisfied with our choice of window and Sears service.

I was a windows salesmen for Sears. They offered a wonderful warranty but did not let me show it to my customers. I could not and would not stay with them with a crock of a warranty. I saw it from the inside. Do not trust them.

MILPITAS, CALIFORNIA -- All of what the sales person promised from a service, project, partnership, timeline, rebates, and ownership of permit follow through was all talk. A promised 6 to 7 week installation took 9 months. Their teams did not talk or work together effectively. It was like everything was sourced out to different companies, none of which talked to each other. Both promised help on rebates and rebates themselves did not exist. If it was not for the great and pro-active install team, we'd be in court right now.

BRIDGEPORT, CONNECTICUT -- I had windows put in in 2014 now 2017. None of the windows closes. I call Sears and they said if someone has to come in to check it it will be $100 an hour. But when I had the window installed they told me that there is lifetime warranty and it transfers to anyone if I sell the house and if anything goes wrong they will come out to fix it. All lies. Now I am still paying for the windows and I am stuck with windows that doesn't lock. I will never use Sears services again.

SAN ANTONIO, TEXAS -- They have the worst customer service I've ever dealt with. My home was burglarized a month ago and needed a new window which was from Sears. I finally got them to come out and measure, two weeks ago now. The guy said he would send me an email by the following Tuesday and I haven't got crap from anyone. I have called over a dozen times and they keep giving me the runaround. I cannot submit my insurance claim because of these jerks. So for now I live boarded up. Thank you for such ** service Sears.

SAN ANTONIO, TEXAS -- My home was burglarized a month ago and needed a new window which was from Sears. I finally got them to come out and measure, two weeks ago now. The guy said he would send me an email by the following Tuesday and I haven't got crap from anyone. I have called over a dozen times and they keep giving me the runaround. I cannot submit my insurance claim because of these jerks. So for now I live boarded up. Thank you for such ** service Sears.

MYRTLE BEACH, SOUTH CAROLINA -- Information I have researched Sears used Simonton Windows but now use a company called Wincor for there Windows now . Hopefully this helps people out on Window warranty.I have learned this from a Sears Window Rep. They still offer 20 years on Seal and 3 years labor . Simontons still make a Window compareable to the Weatherbeater model for a lower price. I have learned the installation is almost as important of a good middle lvl. Window. Good Luck .

I would like to tell everyone about Sears windows. DON'T BUY ANYTHING FROM SEARS. We purchased windows for our house after a tornado in 1985 from Sears and had a LIFETIME WARRANTY. THESE windows are thermo pane type with dual panes of glass. After only a year the windows developed an air leak which resulted in condensation and dirt getting in window. We called Sears and a representative came out took a look and order the new panes and had them installed.

No problem, then a few years afterwards at least 5-6 windows had the same problem. By then Sears had turned over the windows to great lakes construction, they referred us to them and were told that the windows didn't have a lifetime warranty. That the most they would do was supply glass and we would have to have someone install the glass.

Mom for the last 4 yrs. have been on the phone at least every week until she passed away. And Sears told us to get a hold of great lakes because windows did have lifetime warranty. We showed the paper work that says "LIFETIME WARRANTY" sO me and Dad have decided to just go get windows from Home Depot or Lowes or somewhere else, anywhere but Sears. They don't stand behind anything anymore. They treat their customers like dirt and wonder why they are going bankrupt.

DENVER, COLORADO -- Over 2 weeks ago I had one of my slider doors shatter. I was working in the garden, my husband was in the shower and the kids were watching a movie. I didn't hear anything until my husband came outside and asked me what happened. The outside pane of the door completely shattered. So we find the paperwork, call the 800 numbers for repair. I'm told I need to pay the $100 just to have someone come out and look at the window. So I ended up getting a call the next day from the guy who was going to come out and look at it and he told me he didn't need to come and look at it and that he ordered the replacement glass and figured 7-10 days, maybe 2 weeks.

So I called him yesterday and he was really nice and called me back, said it was due in that day but the window truck comes in on Tuesdays so someone will call me to schedule the replacement. Meanwhile I have never received any calls back looking for updates with ** at Sears who I was told I needed to work through. So I called and got someone new this time and she was very rude. You'd think she could at least say "I'll check on the glass and see if it's there" but NOPE she told me the computer says it isn't there so they won't schedule it until after its in.

She couldn't tell me how long it would be to get in the schedule once it was in either. So here I am over 2 weeks later I have a door that isn't usable. I have glass all over the place, I'm finding bits of glass everywhere now, we taped it up as best as possible. I'm super frustrated I bought windows with Sears. They were overpriced for similar or better quality from other suppliers.

I wish this door was with the other company we bought the rest of the windows for our house with because at least they were LOCAL and could really answer questions when you needed a real answer not another push off. I have to say that ** has been helpful and I appreciate it because when I first called in they were more concerned I was OK paying $100 to have someone LOOK at the window then they were about trying to get me a replacement.