Seven Corners Insurance Consumer Reviews - Page 2

CARMEL, INDIANA -- We bought travel insurance from this company before checking the reviews and regret it!! We planned a trip to Paris with a cruise out of Le Havre. After all of the unrest and rioting in Paris I checked the State Dept website and found travel warnings for Paris. I decided to err on the side of caution and cancel the Paris portion and file a claim. The short answer is we were denied on appeal because there has to be a politically motivated terrorist attack and even then there is no guarantee. Check the fine print and more importantly look for a reputable company as we cannot even get our money back by cancelling the policy.

CARMEL, INDIANA -- I purchased travel insurance for my flights. The trip had to be canceled due to medical reasons. Went on their website to file a claim. Submitted all correct information. It would not accept the form and kept giving an error message. Went on their website again, and tried to chat. After I spend 10 minutes giving them my information, and back and forth about the claim form, the person chatting with me just disappeared and broke off the chat. Called their 800 number and was on hold for 30 minutes and then they disconnected me. I think this company doesn't even exist. They just take your money. Stay away from Seven Corners, Inc, and their affiliated One Travel booking company!

STATE COLLEGE, PENNSYLVANIA -- I purchased visitors insurance for my mother when she was visiting me in May 2018. She had to go for a check up in June for chest pain. She left to our home country in August. Her claim was denied in December stating that it's not covered. When I bought the insurance they assured us everything will be covered during the period. Like others said it's a BIG SCAM. Their customer support is just a joke. Now I'm stuck with hundreds of dollars of medical bills which should have been covered with any other basic insurance policy. I wish I had read the reviews before buying into their scam.

SANTA CLARA, CALIFORNIA -- This company looks like a scam. I purchased an insurance from Seven Corners for my parents. After submitting the claim through email, they sent a letter stating that I haven't sent all the documents. I went to the doctor's office to gather the documents again and resend it to them through email. I got automated email notification stating that they have received my email but I got a letter after 4 weeks stating that I didn't send the documents.

It's been over 4 months now since I filed the claim. I paid about $1100 for the 6 months of coverage and I was asking for about $250 in claims! It's been a big hassle with no benefit. It looks like they do not read emails and try to avoid people if they file a claim. They also make the claim process so complicated that it becomes prohibitive for busy professionals. Beware of the company and try something else that provides an easier claims process.

CARMEL, INDIANA -- Worst of the worst. Experts in denying claims and putting obstacles on your way. Both my surgeons stated that there was no pre-existing condition in my case. Their obscure "underwriters" insist there is. They do not seem to understand English. Stay away from this company.

CARMEL, INDIANA -- We bought a travel insurance for our trip to visit our family in USA. We submit a claim in July 2015 and after 2 months we have not received a final answer from them. They used to reply telling us that we need to wait a couple of weeks to received the final answer and then 2 weeks more etc. but after two months we still waiting and they are not replying our last email. I do not recommend this company, it's the worst insurance company. They are not responsible at all!

Seven corners insurance are utterly useless. After sustaining an injury last year I was taken to hospital and received some treatment. I submitted the paperwork three times by email over a course of six weeks and only after the third attempt did this pointless insurance company respond to confirm that they had received the documentation.

I returned to the uk in december 2010 and requested they contact me at my uk address as it is somewhat difficult to read post across the atlantic. Despite this request, the company proved themselves to be far too cheap to actually respond to my uk address. I have therefore had to have the mail forwarded to me by email. The company simply dismissed any claim out of hand, offering no justification for rejection and just listing the costs and stating “your policy does not cover this”.

Well, having looked at my policy I was of the understanding (my basic grasp of the english language obviously not being sufficient to translate the tripe in a seven corners policy document) that I was indeed covered for an injury sustained on us soil.

Would I recommend seven corners? No. I telephoned them twice to: a) let them know a claim would be forthcoming and b) inquire as to the status of my claim. Both times I was spoken to like a grade a idiot by their less than complimentary staff. The pitiful response to my claim, both in terms of time and substance only serves to highlight how lazy and incompetent this joke of an insurance company is. Even if I prove to be unsuccessful with my claim, the sheer lack of respect and effort they demonstrate when processing and responding to a claim for an “insured” person is, I feel, sufficient to back up my opinion fully.

CARMEL, INDIANA -- I bought a travel insurance policy from Seven Corners (through the Squaremouth Website) for $125. It covered both missed connections and travel delays. My plane was 8 hours late from Havana to Miami and I missed the connecting flight home. I had to get a hotel room and a new ticket, in all spending $650 and getting home over 24 hours later than scheduled.

When I filed the claim (I had called Seven Corners from Havana to report the delay and ask for the "emergency assistance" in rebooking that they advertise, and they told me "we don't do that"), they first made me try to collect from the Charter airline with many emails and calls back and forth that I had to provide to Seven Corners. When it became clear the airline wasn't going to pay, Seven Corners then demanded even more paperwork including old/new itineraries (I had already sent old and new tix, and hotel receipts), certification from the travel agent that booked the trip, proof that I had originally purchased a non-refundable ticket, credit card statements and more.

In all, it amounted to 20 pages and took over 3 months of back and forth. Then they said they would not pay for a missed connection as it only applied to catching a cruise ship (that was not on the website when I bought the insurance, but it has since been added. It was also not in the "certificate" which is the controlling document that you have to look up.). Further, they would only pay for a one day delay ($150) even though the delay was 28 hours in total which is clearly longer than one day.

Squaremouth called me after I posted a bad review on their site and promised to intervene, but in the end did nothing. So I wasted countless hours and much frustration to collect $25 more than I paid for the policy. I was out $625 and a lot of time. This is a terrible company. Their business model is to wear the customer down until she gives up. Squaremouth is not any better -- They just want to protect their own reputation.