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VIRGIN MOBILE USA

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19 Reviews & Complaints

Most Helpful Customer Reviews:

I HAD PAID $54.19 ON OCT/09/09 ON OCT 21,2009 THEY SUSPENDED MY ACCT AND SAID THAT IT WAS NOT PAID AND THAT THE CREDIT CARD WAS FRAUDENTIY USE AT WHICH TIME THEY SAID THAT I HAD TO ERIT TO FRAUD ALERT@VIRGINMOBILEUSA.
An update about resolution of the complaint that appears below: Following the incident described below, I wrote a letter to the COO of Virgin Mobile USA about the issue.
I recently purchased a Slider Sonic from Virgin Mobile. The following is the email correspondence.


Latest Reviews:

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Double Charged Me And Said It Was My Fault - Topping Up My Account
FORT WALTON BEACH, FLORIDA -- I renewed my account today and was DOUBLE CHARGED. I had no idea VIRGINMOBILE did this to me till I got to the grocery store ...
-- Complaint Posted by Destingirl54 on 03/27/2013

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Bad Service Defecive Phones - Phones and Service -- Complaint Posted by Yonoust on 03/14/2013

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Slow download speeds from the internet - Broadband2Go internet USB stick -- Informative Posted by Bob932304 on 05/13/2012

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-- Informative Posted by Kooimanjanice on 02/06/2012

Fraud explanation -- Complaint Posted by Ladylor on 09/19/2011

Minutes Scam - Mobile Service -- Complaint Posted by Kynr_14908 on 07/25/2011

ESN# And Proof Of Purchase - Samsung 340
It is extremely apparent that no one in Virgin Mobile knows how to address issues concerning exactly ho to resolve consumer ...
-- Complaint Posted by Durango Brat on 04/29/2011

Broadband2go - Broadband internet using their MC760
I purchased Virgin Mobiles MC760 thumb drive. They claim you get 800kb per second. This is untrue. My average download rate ...
-- Complaint Posted by GroundhogKiller on 04/27/2011

Virgin mobile over charging credit and bank accounts for monthly services - Virgin mobile cell phone / service accounts / top up / pre pay
I have 2 virgin mobile cell phones I bought from my sister n law, when she had them she used her credit card to pay the monthly ...
-- Complaint Posted by Cadams on 04/01/2011


Suspended Service - Cell Phone
I am very angry at the fact that, I don't have a phone, due to someone making fraudulent charges on my account by the name of ...
-- Complaint Posted by Vita6949 on 02/11/2011

Took money - Mobile Phone
On 11/12/2010, at 2:02pm Virgin Mobile debit 63.60$, and at 2:06 pm debit another 63.60$, and at 2:10pm they also debit another ...
-- Complaint Posted by Terrence on 12/06/2010

Virgin Mobile USA- Do not buy a phone with anything to do with virgin mobile - virgin mobile cellphone service
TIJUANA OR MANILLA -- Oh my gosh, I have never had such an experience with a cell phone company, don't ever try to explain yourself because they don't ...
-- Complaint Posted by Stickerboy on 08/18/2010

Fraud -- Complaint Posted by Jones928 on 08/02/2010

Rip Off - Kyrocera XTC Virgin Mobile Phone -- Complaint Posted by BreAnn on 03/24/2010

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