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Expedia.com - Nasty Operators
Complaint - Travel Companies/Agencies -
Product/Service: Air Travel
On November 13, the cruise ship Royal Caribbean was told by the coast quard that it could not dock in Baltimore for another 12-15 hours. My husband and I both tried to explain the situation to Exped... |
Orbitz - Three Strikes and Orbitz is Out!
Complaints - Travel Companies/Agencies - Chicago IL
Product/Service: Air travel bookings
Three Strikes and Orbits is Out!
I once was a very happy Orbitz customer, heartily recommending Orbitz to others. I like the way Orbitz’ searches work, how they can be refined, and how going and... |
Expedia.com - Avoid Expedia Dot Con
Complaint - Travel Companies/Agencies -
Product/Service: Air Travel
Expedia ripped me off for more than $4,200! I bought a business class ticket from Phoenix to Istanbul, Turkey through Expedia on Turkish Airlines and then had to visit Tel Aviv, Israel. Turkish Airl... |
British Airways - Indifferent attentants
Complaints - Airlines -
Product/Service: air travel
We just completed the first half our flight to the UK and I have to tell that we were disapointed with the cabin attendants on this flight. The ones working our seating area were unfriendly and dow... |
AirTran Airways - $4 for advance seat assignment
Complaint - Airlines -
Product/Service: Air Travel
Other airlines recommend advance seat assignment and some airlines require seat assignment during online air ticket purchase. AirTran charging a $4 fee for each advance seat assignment is poor busine... |
Continental Airlines - They don't take care of you if they are delayed
Informative - Airlines -
Product/Service: Air travel
Recently went to China via Newark on Continental Airlines. The 787 was a wonderful jet; the meals were very good relative to most we’ve had in the past; most employees were friendly. We enjoyed mo... |
Best Travel Store - Good prices but trouble if there are changes by the airlines
Informative - Travel Companies/Agencies -
Product/Service: Online booking of air travel
I have used Best Travel Store on two occasions. The first was a flight to South Africa from LA. The price was better by about $500. than any other airline or booking site online. Everything was great... |
United Airlines - Now I'm GLAD I didn't fly-sort of
Informative - Airlines -
Product/Service: Air travel
A week or so ago, I posted a review about UA and how nice and accomodating they were when my daughter flew out to San Francisco.
She had a great time, really hit it off with her grandpa that she hadn... |
United Airlines - And I Didn't Even Fly
Compliment - Airlines -
Product/Service: Air travel
After reading 6 billion negative reviews about the airline industry in general, I was about ready to hurl this morning when I put my daughter on a plane to SFO. I figured it would be the nightmare fro... |
Spirit Airlines - $20.80 Tickets Are Great!
Compliment - Airlines -
Product/Service: Air Travel
Yes, Spirit Airlines does have the cheap tickets and they do work! We spent $20.80 round trip before taxes & airport fees from Washington DC to Ft Lauderdale, June 2009. While waiting to take off on... |
One Travel - Good Value
Compliment - General Travel -
Product/Service: Air Travel
I purchased round trip Airline travel from Houston, TX to Malta. Customer service took a long time to contact but they were very helpful and polite. The price of the tickets, even with an extra $50.00... |
AirTran Airways - Baggage Fee's
Complaints - Airlines -
Product/Service: Air Travel
I am getting ready to fly to Florida to visit my elderly parents. I can not believe that all the airlines are charging for every piece of luggage. I even tried to book with another airline and they wa... |
Travelocity - No Customer Service at Travelocity
Complaint - Travel Companies/Agencies -
Product/Service: Air Travel/Hotel/Rental Car
When a flight was cancelled, Travelocity was of no help in any way (unlike Continental, very helpful, and the hotel, willing to help but requiring Travelocity's cooperation), either to find alternativ... |
AirTran Airways - AirTran Untruthful? An Expensive Lesson
Informative - Airlines -
Product/Service: Air Travel
My opinion based upon experiences with AirTran: AirTran provides fairly low-priced air travel and was even on-time during most of my flights. Checking even 1 bag will cost you $15 more than what you... |
AirTran Airways - Air Tran's Excess Baggage Charges
Complaint - Airlines - Buffalo NY
Product/Service: Air Travel
My family and I were scheduled to fly from Buffalo to Jacksonville on Air Trans on March 13, 2009. We had to check two golf travel bags and one of them was 2 lbs overweight. When we opened the bag t... |
US Airways - New Seats Intolerable
Informative - Airlines -
Product/Service: Air Travel
I flew on a A321 type aircraft from Los Angeles to Philadelphia. This aircraft was retro-fitted with new seats. They were made of lighter and cheaper material. The seat back was lower than the older s... |
Northwest Airlines - Extortion by Northwest Airlines
Complaint - Airlines - Lakeland TN
Product/Service: Air travel
NWA recently changed my schedule, so that there is no reason for me to even make the trip. (This is over Christmas, so it is about 3 months off)
They want $170 a ticket to change my flight, or no r... |
Northwest Airlines - Unethical business practices of NWA
Complaints - Airlines - Houston TX
Product/Service: Air travel
I paid for a trip from Houston to Montreal on Northwest Airlines but had to cancel it because of a family medical emergency. I asked for a refund, but was given a credit instead. I subsequently was ... |
Virgin America Airlines - Virgin America's Gotcha Game
Complaint - Airlines - Ventura CA
Product/Service: Air Travel
Re: the Virgin America “gotcha” game….
I am a vice president of a company and a seasoned “road warrior” with considerable experience flying with some of the best airlines in the world... |
AirTran Airways - Worst Customer Service I Have Ever Received
Complaints - Airlines - San Francsisco CA
Product/Service: Air Travel
When we arrived 41 minutes before the departure of our flight we were informed they would not take our checked luggage. They did not tell us why, we had never even heard of this policy before in any a... |
Orbitz - Terrible Customer Service, Bad Web Site Navigation
Complaint - Travel Companies/Agencies -
Product/Service: Air Travel Tickets
This is one of the worst online booking experiences I had. The problem is their customer service, which is even worse than Comcast's. I booked an international trip with non-refundable tickets, having... |
AirTran Airways - Unreasonable internet change fee policies
Complaints - Airlines - DC
Product/Service: Air Travel
I booked online a flight on Airtran from Baltimore to Portland Maine. When I checked the confirmation it was for 20th May not 21st as I had intended I immediately e-mailed airtran at the contact addre... |
United Airlines - United Baggage Handling: Incompetent
Complaint - Airlines - New York NY
Product/Service: Air Travel
On March 4th, 2008, I boarded a connecting flight from NYC/LaGuardia to Washington DC / Dulles International Airport. The flight was extensively delayed by a "leak" which prompted me to opt to take t... |
Spirit Airlines - Love Spirit Airlines
Compliment - Airlines -
Product/Service: air travel
Spirit was awesome, on time, cheap fare and newer beautiful aircraft.
In fact our last 3 trips were Spirit were good.
So what if they nickel and dime you for water and luggage!
I wish they wo... |
Northwest Airlines - Please Do not Travel with NWA
Informative - Airlines -
Product/Service: Air Travel
It was my first experience with NWA. I had got an assigned seat on the exit, so I could have more leg room, and also was told that the flight was not going to be full. It was 10 minutes before boardin... |
Northwest Airlines - Northwest: Bad to Animals, Bad to Customers
Complaints - Airlines -
Product/Service: Air travel
I bought a plane ticket at Northwest Airlines. I canceled the ticket right after I bought them, because I wasn’t flying home that weekend after all.
Just recently, I learned that Northwest promo... |
Orbitz - I will never do business with either company again, and I hope you won't either!
Complaint - Travel Companies/Agencies -
Product/Service: Air Tran air travel
I just spent nearly the last four hours of my Thanksgiving Day trying to re-schedule my flight back home to Florida from San Franscisco. What an ordeal! 9:35 am -At first everything was going fine, I ... |
Alitalia Airlines - Uncaring and Insensitive Customer Service
Complaints - Airlines -
Product/Service: Air Travel
I was asked by an 86-year-old neighbor who speaks very limited English to help purchase two tickets online so he could visit ailing relatives. He is retired and poor, and we tried to save money by swi... |
Priceline.com - Priceline Forced Counteroffer "acceptance" and No refund policy
Complaint - Travel Companies/Agencies -
Product/Service: Air travel
Beware of bidding on Priceline. I would avoid them entirely, but if you use them: Take each step slowly and take screenshots, or better yet a video camera of you operating the computer.
Earlier th... |
Continental Airlines - Damaged My Luggage
Complaints - Airlines - Houston TX
Product/Service: Air Travel
After traveling from Houston to Boston on business on Continental Airlines, my bag was delayed for 1 day. I was promised $25 for reimbursement to buy incidentals while my bag was delayed. When the bag... |
Alitalia - Better to Walk Than Fly This Airline
Complaint - Airlines -
Product/Service: Air Travel
I have been traveling for 50 years, including to Third World countries, during heavy holiday travel days and New England winters. The incompetence, lying and rudeness of Alitalia staff is unparalleled... |
AirTran Airways - Profit above all else
Complaints - Airlines - Seattle WA
Product/Service: Air Travel
I flew AirTran from Seattle to Rochester, NY. I purchased two seats, a window and an aisle, one for myself and one for my minor son who lives with his mother. My son was unable to make the flight bec... |
Orbitz - $683.18 Taken Due To Expiration
Complaint - Travel Companies/Agencies -
Product/Service: Air Travel Customer Service
2 hours on hold and how many countries????
I am informed now that the flight/ticket I canceled last year, all $683 is no longer "valid". In other words, they, in this case American Airlines, gets t... |
US Airways - Delay delay bump delay
Informative - Airlines - Philly, Erie PA
Product/Service: air travel
Well my first time on US Airways was by far my worst travel experience from PDX-BGR via Charolette wasn't to bad other than the rude sky biotch but the return flight was canceled 2 days in a row we fi... |
Delta Airlines - General great services
Compliment - Airlines - Atlanta GA
Product/Service: Air Travel
I am a Delta Medallion member, however recently had to travel on another airline. I had the worst experience ever. The whole time I was experiencing rudeness and incompetence by this other airline, I ... |
AirTran Airways - Airtran messed up ticket and it cost me $360
Complaints - Airlines - Atlanta GA
Product/Service: Air Travel
I had purchased a round trip ticket for myself and redeemed two frequent flyer vouchers for a round trip ticket for my husband. Our outbound trip was uneventful, however our return trip was a nightmar... |
Northwest Airlines - Taking Advantage of Elderly
Informative - Airlines - Brownsville TN
Product/Service: Air Travel
In May 05, 2007 a 73 year old female was scheduled to depart to Nashville to catch a flight on Monday May 07, 2007 to San Antonio. In the process she was involved in an auto accident and hospitalized.... |
WestJet - Best in Canada
Compliment - Airlines -
Product/Service: Air Travel
I noticed that WestJet gets many compliments on this site but they are usually referenced in complaints about Air Canada so thought West Jet deserved its own review.
For my friends south of the ame... |
US Airways - US Airways is POOREST in customer service
Informative - Airlines - Philadelphia PA
Product/Service: Air travel
My family and I traveled from DFW to Boston to visit family in Maine. During our trip back we became concerned that our plane was not at the gate when boarding was to start. We explained that we had... |
Air India - AI137 from Delhi the flight from Heck
Complaints - Airlines - Delhi India US
Product/Service: Airline - Air travel Delhi to Frankfurt
I and a friend were to end our trip to India with AI137 from Delhi to Frankfurt on 9/24/05. Of course there were also hundreds more passengers, Indians, Germans, Italians, Swiss and Belgian. The fligh... |
AirTran Airways - Never again
Complaint - Airlines - US
Product/Service: air travel
My wife and I just took AirTran to L.V.and back. It was our first and last time on this airline. The planes are obviously not maintained very well. On the flight to L.V. BOTH of us sat in brok... |
expedia.com - Missing refund
Complaints - Travel Companies/Agencies - US
Product/Service: Expedia Air Travel
I booked a trip from Los Angeles to Oklahoma City for Dec. 23, 2004. The flight involved two separate airlines, Alaska and Continental. I was supposed to fly Alaska Airlines to Las Vegas, then connect... |
AirTran Airways - Worst airline I have ever used
Complaint - Airlines - Denver CO
Product/Service: Air travel
The worst airline I have ever traveled with. On arriving at the airport, there was one checker to signing all Airtran flights leaving around that time we stood in line for an hour to check in. They h... |
Travelocity - Ripoff, poor website design, poor customer service, etc...
Complaints - Travel Companies/Agencies - US
Product/Service: Air travel
I recently purchased a ticket for about $800 CAD. to fly on Delta Airlines through Travelocity for a trip to Peru (from Canada) for my Masters project. I was to depart around April 23rd and return ar... |
expedia.com - Expedia & British Airways - an unfortunate partnership
Complaint - Travel Companies/Agencies - San Francisco CA
Product/Service: Air travel
Last month, my two children, ages 21 & 23 had to cancel a vacation to Nice & London on British Airways because my daughter had to have emergency appendectomy and then an extended intensive care hos... |
Priceline.com - Rip off and Fraud
Complaints - Travel Companies/Agencies - Miami FL
Product/Service: Air Travel
Priceline is getting rich stealing from their customers and something has to be done about it. They book flights and charge customer's credit cards without customers accepting the flight times and whe... |