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American Airlines - Terrible Customer Service at American Airlines
Complaint - Airlines -
Product/Service: Airlines
American Airlines is a TERRIBLE company when it comes to customer service as well as dependable flights. I had an experience where I was delayed multiple times. When I questioned the delays and accomm... |
American Airlines - My terrible American Airlines experience
Complaints - Airlines -
On Monday December 14th, my fiancee, two daughters, and I had a scheduled flight leaving Montreal at 7:45am with one stop in Dallas, Texas. Our final destination was Leon, Mexico at 2:45pm, had everyt... |
American Airlines - Excellent
Compliment - Airlines -
A well founded company offering excellent service.... |
American Airlines - Lost Bags-Lies, And Poor Security At Mexico Airport
Complaints - Airlines -
Product/Service: Flight 1401 and return flight on December 30th, 2009-from Mexico
I have left many "details" out of my post only to keep this post short. What happened to me on my recent flights on American Airlines should never happen in today's world!!! Certainly NOT after the De... |
American Airlines - Misinformation and non-user-friendly programs
Complaint - Airlines -
Product/Service: Changed Flight and Automated System
I had reservations for Tuesday, 12/23/09 to travel to Kansas City. I was contacted by AA with flight change information. They did NOT tell me that the new flight was on 12/24. I noticed this when I... |
American Airlines - American Airlines-Lost Luggage NEVER found!!!
Complaints - Airlines -
Product/Service: Delayed/Lost Baggage
American Airlines is so horrible and won't take responsibility for their actions. My husband and I flew to Phoenix, AZ from Reagan National in October 2009. We stopped through Dallas but didn't have t... |
American Airlines - Remember what happened to GM and Ford when they built crappy cars
Complaint - Airlines -
Product/Service: on time departure - this never happens with American
GM and ford built poor quality cars so we moved over and bought Toyota, Hondas, VW and BMWs
If we want to get the quality of service back to what they call "THE BEST IN THE WORLD" we should allow ... |
American Airlines - Logan Aiport Camera Stolen from Checked Baggage
Complaints - Airlines -
I suspect unscrupulous baggage handlers of snatching a camera from my wife's suitcase. It was packed in a bag and not there at our destination...hmmmm. They have the means: xrays of baggage and only p... |
American Airlines - Bike Box Destroyed, Delivered Four Days Late After Denial of Possession
Complaint - Airlines - DFW TX
Product/Service: AA 1923/144
I flew CX BKK-HKG-SFO, then transferred to AA SFO-LAX-IAD (AA1923/144) on 11/04/2009. I received my bags at SFO for customs examinations before re-checking to the AA segments.
My SFO-LAX flight was... |
American Airlines - American Airlines/ American Eagle - Incredibly bad service RUINED MY VACATION
Complaints - Airlines -
Product/Service: air flight
I bought tickets from American Airlines but they put me on an American Eagle Plane
My VACATION WAS RUINED!!!!!!!!!
After arriving at my destination they surprised me with the news that they ha... |
American Airlines - Double charge for same seat tickets
Complaint - Airlines - 4255 Amon Carter Blvd MD 2400 TX
Product/Service: Airline tickets
I purchased tickets to fly from Wisconsin to Texas (Nov.2-Nov.9)back in July of this year. Three days before my flight a family member offered to pick me up in Dallas (my layover destination) instead ... |
American Airlines - Flight Attendant abusive to grandmother traveling alone
Complaints - Airlines -
My tiny gray-haired mother (in her seventies) was traveling alone today when a flight attendant refused to help her stow her carry-on. The carry-on was well within the guidelines stipulated by the ai... |
American Airlines - American Airlines are part of the down fall of America
Complaint - Airlines - San Juan PR
Product/Service: Baggage
American Airlines is such a disgusting airline. It shouldn't even have the term American in the name. I flew a while back on American Airlines to San Juan, Puerto Rico. When I arrived there, my bags d... |
American Airlines - Blatant Apathy and Despicable Customer Care
Complaints - Airlines -
We recently traveled to Europe on American Airlines and words can not fully express the fiasco we endured and their blatant apathy and despicable customer care before, during and after our flight. Fol... |
American Airlines - Refund fiasco
Complaint - Airlines -
Product/Service: Refund due to airline cancelling fight
They cancelled one leg of our flight from Buffalo to Omaha (Chicago to Omaha)Record #CYYSRJ. I called on 10/26 to find out our options speaking with Ms. Jackson, and was told I could receive a refund... |
American Airlines - LAX to San Diego American Eagle Connection
Complaints - Airlines - CA
Product/Service: Baggage Theft vs. TSA Responsibiluty
Just to keep up the record for this particular Avaition Carrier or perhaps it is LAX porter services to AA?
10/15-09 Aukland to LAX (Quantas) and thru US Customs no problem.... Bags still look sec... |
American Airlines - I Am Sure the Gate Agent Stole My Louis Vuitton Bag!
Complaint - Airlines - DALLAS FORT WORTH TX
Product/Service: Louis Vuitton Keepall 55/60 - STOLEN!
Plain and simple - on 18 January 2009, the gate agent at Miami International forced me to surrender my $1300 Louis Vuitton Keepall, which housed all of my belongings from a cruise vacation. I argued w... |
American Airlines - AA Stolen Camera from Baggage
Complaints - Airlines -
Product/Service: Airline
Flying from Denver Co. to Traverse City, Mi thur Chicago I had a camera, telephoto lens and Charger stolen from my checked bag. The thief knew just what was in there he removed the camera from the cas... |
American Airlines - Bye Bye American Airlines
Complaint - Airlines -
Product/Service: Change Fee
I want to vent my anger. $200 for a change fee??? I have been a loyal AA user until company problems forced me to cut back on travel. I was Platinum and I am about to be a million miler. That is prett... |
American Airlines - My camera was stolen from my Bag
Complaints - Airlines -
Product/Service: Baggage Handling
Just an update for anyobody who was stolen their property flying out of Puerto Rico. American Airlines allegedly has strict control of baggage handlers. Read today´s newspaper and you will see that b... |
American Airlines - Thanks for nothing AA
Complaint - Airlines -
Product/Service: Screw up my tickets then lose my bags
I was traveling to N. C. from Las Vegas for my brothers wedding. My 22 month old was with me. We were to land in CLT at 3pm and attend a formal function at 7pm. At the AA counter in LAS the employees ... |
American Airlines - AAdvantage Miles NO GOOD!
Complaints - Airlines -
Product/Service: Advantage Miles
So after my wife and I returned from a second honeymoon, between the two of us we had accumulated a little more than 21K miles. Since AA doesn't have family plans, I had to open two separate accounts ... |
American Airlines - AA baggage handlers steal you property
Complaint - Airlines -
Product/Service: Baggage Handling
I flew from Puerto Rico to Dallas and from there to Monterrey, Mexico. I had been on a cruise with my familiy. In Puerto Rico´s Airport I put the camera in one of the bags I was going to check, not w... |
American Airlines - Loss of seats
Complaints - Airlines -
My wife and I made reservations in FEBRUARY for a flight from San Antonio to Dallas to Seattle for us and our daughter and son-in-law to go on an Alaskan cruise. She called 3 days ago to check our se... |
American Airlines - Last Minute Change by American Wrecks Travel Plans
Complaint - Airlines -
Product/Service: Unaccompanied Minor
We were guaranteed by a reservations agent that out 13-year old son, traveling as an unaccompanied minor, would be transferred by AA personnel to his connecting international flight in the Atlanta air... |
American Airlines - Refund Department
Complaints - Airlines -
Product/Service: Charge my credit card and took cash for my baggage
Still on hold while typing this message.. My credit card was charged $40.00 and I paid $40.00 in cash to check my luggage.. I have been on hold approx 45 minutes and counting.. The refund department f... |
American Airlines - Losing bag
Complaint - Airlines - Dallas TX
Product/Service: bag
My parent traveled from LA to DFW this Sunday and checked in 4 bags. When they arrived Dallas, only 3 bags can be found. AA bag serice man gave me a receipt for the missing bag. I called and checked o... |
American Airlines - Jewelry Stolen from Luggage Logan Airport American Airlines
Complaints - Airlines -
Product/Service: Airlines charge you to check luggage then items are stolen
On May 25th. Prior to packing for the airport we had an emergency and I was not thinking clearly. I mistakenly packed my cosmetic bag with much of my diamond jewelry. It was approx. $10,000.00 worth.... |
American Airlines - Searching my body
Complaint - Airlines -
Product/Service: search
When I checked into American Airlines in Nashville, everything was fine till I went through the search part. As I went through I set off the alarm as I knew I would as I have a steel knee. This person... |
American Airlines - Mishandled dog
Complaints - Airlines -
Product/Service: 10 week old chihuahua puppy
Puppy was shipped from St Louis to Chicago, then changed planes for flight from Chicago to Syracuse. 10 week old chihuahua puppy. Dog was never put on the plane in Chicago ! Was left sitting in it's... |
American Airlines - FLIGHTS
Complaint - Airlines - DALLAS FT WORTH
I FLEW FROM TULSA, OK TO DAL/FT WORTH WHEN I ARRIVED IN DALLAS I WAS TO CATCH ANOTHER FLIGHT TO TAMPA FL. THEY SENT ME TO 4 DIFFERENT GATES AND I ENDED UP MISSING MY FLIGHT (A-31 / A-34 / C-23 OF WH... |
American Airlines - Refunds Department never picks up phone
Complaints - Airlines - Tulsa OK
American Airlines charged me for a ticket that I never bought. I have contacted my bank as well as American Airlines and a few months later American Airlines send me a letter in May indicating that th... |
American Airlines - American Airlines has not love of its passengers
Complaint - Airlines -
Product/Service: Passenger Flights
Recently my family and I had a nightmarish experience with American Airlines. The employees of American had less than no sympathy and could not be bothered to even acknowledge our predicament. Our ... |
American Airlines - Miami Airport Rude Rude service poor communication
Complaints - Airlines - miami FL
We were flying into Miami as a stop over and a re-connect from the cayman islands. We were told up in the air that the airport was closed and ALL connections would be late so not to worry about missi... |
American Airlines - Strike Two
Complaint - Airlines -
Product/Service: Flight from DFW to AUS
For the second time, my husband got stuck in DFW because American Airlines canceled a full flight to Austin. So, here are a hundred people scrambling for about three seats on other flights.
1. Acc... |
American Airlines - American Airlines Attitude Adjustment
Complaints - Airlines -
Product/Service: Airline Flights
My wife and I have been American Airlines advocates over the years, especially my wife who flew constantly with her job. We have seen AA get worse and worse in so many ways. For starters their AA Adv... |
American Airlines - Lost Baggage
Complaint - Airlines - Dallas TX
In March 2009 I flew to Canada and on my return to Dallas on April 11 09 my luggage didn't arrive. I followed the procedures patiently and politely. I called almost daily to check on my bags, after 3 ... |
American Airlines - Disgraceful Behavior
Complaints - Airlines - Dallas TX
Product/Service: Handling Of Stranded Customers
With displeasure and annoyance we have to inform our friends and sponsors of a damage to the View e.v. (The View Society) caused by American Airlines.
Until today American Airlines did not bother t... |
American Airlines - Miami Airport Horrible Customer Service
Complaint - Airlines - Miami
Product/Service: Customer Service
Please People American Airlines is the worst I will never use them again. After 8 years of not flying due to World Trade Center, I decided to get over my fear and start traveling again. We'll it was... |
American Airlines - Airline Delay
Complaints - Airlines - La Crosse WI
My brother and I flew from Boston to NY JFK en route to Chicago on April 28th, 09. He was evaluated Dana Farber Cancer Institute for serious condition and we were boarded and ready to fly to Chicago f... |
American Airlines - Bumped From Flight Without Reasonable Accommodations
Complaint - Airlines -
Product/Service: Flight 4281 Miami to Memphis Service
On 4/18/09 My wife and I were denied boarding along with four other parties on a 9:00 PM Flight 4281 from Miami to Memphis. Regulations require that AA rebooked you on the earliest flight. We were b... |
American Airlines - Stolen/Lost Luggage
Complaints - Airlines - Dallas TX
12 March 2009, I traveled from Washington, DC (Regan) to Dallas/Fort Worth, TX on American Airlines w/ one checked baggage. Upon my arrival to Dallas Baggage Claim, my checked luggage did not arrive.... |
American Airlines - American Airlines Crapped On Me And Then Overcharged My Credit Card
Complaint - Airlines -
Product/Service: Flight / Travel
To: American Airlines "Customer Service" Department,
I am writing to complain about the terrible service my boyfriend and I received from American Airlines. Other issues I am complaining about inc... |
American Airlines - Arrogant Customer Service
Complaints - Airlines -
Product/Service: American Airlines/American Eagle
Dear Customer Support, American Airlines,
Last weekend was the Weekend of Hell, sponsored by American Airlines.
First of all, Friday 4.03.09, CID to EWR, I was held up 11 hours in ORD. I was t... |
American Airlines - Are American Airlines Incompetent
Complaint - Airlines -
Product/Service: Baggage
As I am typing this I am sitting in my room in Belize, we booked and paid for a 2 week fishing holiday, we checked in with American airlines and checked our baggage at the airport. When we got to New ... |
American Airlines - Thieves Are Going Through The Checked Baggage
Complaints - Airlines - Detroit MI
My daughter flew from Mexico to Detroit with a layover in Dallas/Ft Worth on March 2, 2009. When she got home she discovered that all the jewelry that was in her checked baggage along with her make up... |
American Airlines - Home From Iraq
Complaint - Airlines - Killeen TX
Product/Service: Airline Tickets
My youngest son had just completed his tour of duty in Iraq and was scheduled to arrive at Fort Hood Texas on March 11th 2009. My wife and I drove his truck down to Fort Hood and bought one way ticket... |
American Airlines - No Common Sense
Complaints - Airlines -
My daughter and family were charged 600.00 to change their flights (4) from Cancun Mexico to Orlando Florida. This is totally unacceptable. with all thats going on in Mexico would you send your family... |
American Airlines - Bad Service
Complaint - Airlines - FL
My husband and I, both seniors, traveled to Orlando from Tucson with a change of flights in Dallas. While seated on the flight 1784 to Orlando which was delayed over one hour because no water was on ... |
American Airlines - Rude Customer Service
Complaints - Airlines - Miami FL
Product/Service: Miami Airport AA Customer Service Attendants
I fly AA often for business related issues and most times I find the same rude attitude AA customer service front desk attendants.
Last time I arrived to the airport one hour and 1/2 before departu... |