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American Express - Poor service and misinformation
Complaint - Banks/Credit Cards - Los Angeles CA
Product/Service: American Express Credit Card - Green
I have received such poor service from American express that I cannot hold back anymore. I missed 1 payment and was sent to collections. My wife and I were called multiple times per day at work, home,... |
American Express - Dissapointed as a loyal customer
Complaints - Banks/Credit Cards -
Product/Service: AMEX Green Card service
Hello
I just wanted to express my disappointment in how AMEX treated me. I am currently an AMEX customer and have been with them for the last 11 years ! Recently because I had 2800 dollar worth of... |
American Express - Fraudulent Promotions By American Express
Complaint - Banks/Credit Cards -
American Express Credit Card had no intentions of honoring the promotion they advertised. 20,000 Travel points through Westin Hotels after spedning $500 within 90 days. I did not receive my credit car... |
American Express - Merchants Who Have Had American Express Steal Money From Their Accounts
Question - Banks/Credit Cards - Fairview Park OH
Product/Service: Credit Card Payments
I would like any merchants who have been hurt by American Express seizing money from their accounts to satisfy claims they determine have merit. In my case, I sold a medical chair to a doctor who clai... |
American Express - American Express Cut our Credit Card Limits because we live in Arizona and shopped at discount stores!
Complaint - Banks/Credit Cards -
Product/Service: Business Credit Cards
During the fall of 2008 our business had three American Express credit card accounts which were always paid current and our credit was excellent.
We relied on those particular cards to finance our ... |
American Express - American Express Credit Cards suck!
Complaints - Banks/Credit Cards -
Product/Service: American Express Gold and Platinum Cards
A while back I got a few days behind on my AMEX Gold Card, which I had had for 20+ years. One of their rude representatives, from some unknown foreign land said my account was being closed for NON PAY... |
American Express - Bonus points rip off
Complaint - Banks/Credit Cards -
Product/Service: Bonus gift card
Before cancelling my American express credit card I cashed in my bonus points for a $25 gift card. When I went to use it there was only $4.81 on the card. I tried to call Amer. Express but you can't g... |
American Express - FALSE ADVERTISING
Complaints - Banks/Credit Cards - WA
Product/Service: "Payment Assistance"
Am Express sent a letter offering 0% interest for 6 months. "some of our card members may be facing financial difficulties. If you are having financial difficulties, we can help with a special payment... |
American Express - Excellent Travel Services
Compliment - Travel Companies/Agencies -
Kudos to Gavin, A5O, for the excellent customer service.... |
American Express - American Express Closed accounts for second time In 2 months
Complaints - Banks/Credit Cards -
Product/Service: Business Credit card
Well have nothing good to say about American Express credit cards. They have the worst business practices we have ever seen.
Last month they decided to close our accounts and this was done by a rude ... |
American Express - Love American Express
Compliment - Banks/Credit Cards -
Product/Service: Amex Platinum/Blue Cash
I have been with American Express since 2007 and have been able to convert my cards to others with no issue. I origonally had the regular Blue and the rewards on that card were not cutting it for me s... |
American Express - American Express Gift Cheques
Complaints - Banks/Credit Cards -
American Express really has a winner with their Gift Cheques! It says right on the enclosed card that you can use it any where, the same as cash. I tried five Banks, several Gas Stations, a Grocery St... |
American Express - 2 Months Financing Charge for One Day Late Payment
Complaint - Banks/Credit Cards -
Product/Service: Billing
I was one day late in paying my AMEX bill and I was given a financing charge in the next bill. So I paid it in full(including the financing charge) way before the due date. Now I received another bill... |
American Express - Platinum is just a color
Complaints - Banks/Credit Cards -
Product/Service: All Cards, Benefits and Services
Platinum is just a color. For years I have had a card in all green, gold, Platinum. The privilege you pay for from American Express....to be lied to and humiliated when you are told you can use your c... |
American Express - American Express Purchase Protection Plan
Complaint - Banks/Credit Cards - Golden CO
Product/Service: Purchase Protection
I am a customer of American Express for over 10 years+. Recently when I traveled to Mexico, I brought a new pair of prescription eye glasses which were stolen along with my beach bag while at the bea... |
American Express - American Express CLOSED for business
Complaints - Banks/Credit Cards -
Product/Service: American Express business account
Starting a company is hard work. We needed every bit of help we have received. I attended a Government business matching symposium one day in October of 2009, and American Express OPEN was a big spo... |
American Express - Amex USED to be good. Those days are gone
Complaint - Banks/Credit Cards -
Product/Service: Gold Rewards Card
I've used Amex for YEARS for purchases. I spent approximately $500,000 per year as I used my card for business purchases and have been doing so since 2003. My purchasing follows a very specific patt... |
American Express - Dont go for it. Bad service and uncooperative
Complaints - Banks/Credit Cards -
Product/Service: Credit card
I have enrolled for it just 2 months back because Costco membership needs it. I had setup full auto-pay immediately I received card to make sure that I will not miss any bills. But first bill haven't ... |
American Express - Lowered my Limit AGAIN?!?!?!?
Complaint - Banks/Credit Cards - UT
Product/Service: AMEX/DeltaSky Miles
Once again AMEX has decided to lower my limit. This is the 2nd time in a year. I've NEVER been late. I usually pay off my balance within a couple of months. And each time they lower my limit; it hur... |
American Express - Loan Sharks Of Today
Informative - Banks/Credit Cards -
American Express blue pulls you in with great anual presentage, but make one mistake and they increase it t 23.9%. When contacted the say to bad. I have been with American exprss for many years. In th... |
American Express - In need of training
Complaint - Banks/Credit Cards -
Product/Service: Worst Customer Service after Airline counter people
It took a long time for me to decide on which awards programs we were going to join. We finally decided on Hilton Honors because we liked going to Hilton but didn't like the idea that we had to join... |
American Express - Terrible customer service and a terrible company
Complaints - Banks/Credit Cards -
Product/Service: AMEX Blue Cash
I have been very careful with credit cards my whole life. As a result, I have an excellent credit score (776), but I don't have a huge credit history. Nevertheless, like most people, I am inundated ... |
American Express - Acts more like mafia than credit card
Complaint - Banks/Credit Cards -
I had an American express card, which I paid off, but before I did I got behind. When I called them, they threatened me. It has gotten ot the point where I am reluctant to buy anything at an establish... |
American Express - Credit score error
Complaints - Banks/Credit Cards -
Product/Service: Credit care
I applied for an American Express Skymiles card and wanted to transfer my miles from NW Airlines World Perks to Delta Skymiles because NW had merged with Delta. AmEx told me that I didn't qualify bec... |
American Express - Amex-The Demise Of A Small Business
Complaint - Banks/Credit Cards -
Product/Service: All Amex And Related Companies
I have had an Amex since 1986 and had several platinum cards that I used for my small businesses. They started demanding huge minimum payments and then taking away the credit line so that the cards l... |
American Express - American Express sends me transit to Beijing, awful
Complaints - Travel Companies/Agencies -
Product/Service: travel agent
American Express travel agents don't know what they are doing.
Don’t air transit through China, in fact don’t fly in China at all
Had a horrible experience trying to get from Osaka to Cairo.... |
American Express - Deceptive Practices
Complaint - Banks/Credit Cards -
Product/Service: Optima
I have been a card holder for many years. In 2009 I contacted the company to request help due to financial hardship, they set me up with a payment plan that was hardly a help, however, I did take the... |
American Express - False Advertising - Lack of customer service
Complaints - Banks/Credit Cards -
Product/Service: Rewards Points to travel
I bought two airline tickets using reward points based on the advertising that the tickets did not have any restrictions (Amex advertises that airlines tickets bought with points do not have blackout ... |
American Express - AmEx canceled my credit card for No reason and hurt my credit.
Complaint - Banks/Credit Cards -
Product/Service: Blue Sky
January 4, 2010
American Express
Vice President for Public Relations and Consumer Affairs
200 Vesey Street
N. Y., N. Y. 10285
fax: (... |
American Express - Happy Customer
Informative - Banks/Credit Cards -
Product/Service: American Express Costco Card
I can not believe all the complaints on this card. I am extremely happy with this card. I have had this card for 10 years and lost it twice. They replaced it immediately with no problems. I have a... |
American Express - Ruining My Life
Complaint - Banks/Credit Cards -
Product/Service: American Express Gold Card
I opened my American express card account in 1993. I loved this card. It was useful in emergency or when I was low on cash. I had a large sign and travel balance, which I paid along with my regular ... |
American Express - Impeding on business progess
Complaints - Banks/Credit Cards -
Product/Service: American Express Gold Card Busines
American Express offers access to world-class Credit Cards, Charge Cards, rewards, travel, financial and business services including Corporate Cards and more...so American Express says. What American... |
American Express - Awful, just plain AWFUL!
Complaint - Banks/Credit Cards -
Product/Service: Credit card
From the first month of having my American Express card I hated the customer service. For a no-limit card, I was capped off at $1,000 and had to call customer service to find out what was going on. ... |
American Express - Tell Costco to stop accepting American Express
Complaints - Banks/Credit Cards -
Product/Service: American Express Open Card
American Express is the only card accepted by Costco, and given the lousy treatment of consumers by AmEX and the pretty good treatment by Costco, I think we should all write or convey to Costco that o... |
American Express - No Help
Complaint - Banks/Credit Cards -
Product/Service: Gift Card
I had purchased a $100 gift card from Walmart. However, when I went to use it I had no money on it, after paying 105.94 for the card. I went back to Walmart the same day of purchase. They would not... |
American Express - Fraudulant and untrue credit reporting
Complaints - Banks/Credit Cards -
Product/Service: American Express Open Card
I have been with American Express since 1988, and needed to set up a payment plan with them to cover an outstanding balance.
American Express did so, with explicit terms, which they sent me copy of... |
American Express - American Express Open Small Business is a Personal Account
Complaint - Banks/Credit Cards -
Product/Service: Open Small Business
I was a co-owner of a small business. We received a solicitation to our business by mail for an Open small business AMEX account. We returned the application in the businesses FEIN. As part of the ... |
American Express - American Express "Bonus Points" Leave home without them
Complaints - Banks/Credit Cards - Box 0001 CA
Product/Service: Credit Card
American Express is so convoluted and offers so called "Bonus Point". We used the points we had accumulated to buy a laptop and paid the balance for the laptop with another credit card. And Yes I ha... |
American Express - Finance Charge Removal
Complaint - Banks/Credit Cards -
I had a balance of $1,400.00 which I paid off...When I received my statement I saw there was a periodic finance charge for $5.25, so I called customer service to see if the fee could be removed. Long... |
American Express - AMEX just plain sucks!
Complaints - Banks/Credit Cards -
Product/Service: Blue/Traveler Checks
AMEX BLUE:
I had had a AMEX Blue account for about 4 years. Got it with a "3.99% balance transfer" offer, which I used to pay off a high interest Home Depot card. Repaid like clockwork every month, 3... |
American Express - Praise
Compliment - Banks/Credit Cards -
Product/Service: Credit Card
My name is Robert Clark. I had several credit cards from your company many years ago. I filed for bankruptcy in 1994 because my wife died and I had to raise a minor child. But your company was the ... |
American Express - Lowered Credit Limit
Complaints - Banks/Credit Cards -
I called to complain about a denial of a purchase. Long story short, customer service said there was a glitch in the system. That was that. Then I asked why my limit got lowered all of a sudden. I... |
American Express - Request for Tax Return
Complaint - Banks/Credit Cards -
Product/Service: AMEX Gold Card
I have been an AMEX gold card member for about 2 yrs now with an 810 credit score and apparently due to my Christmas chopping they are requesting my tax returns to verify my income to see if I am cred... |
American Express Gift Cards Online - American Express Gift Cards Online
Complaints - Banks/Credit Cards -
Product/Service: Photo Gift Cards
Seemed like a great idea at the time. I ordered $200 in photo gift cards 6 days ago. Still have not received any notification of when these cards will be sent. When you call American Express, they imm... |
American Express - AMERICAN EXPRESS IS HORRIBLE!!
Complaint - Banks/Credit Cards - FL
Product/Service: AMEX CARDS
AMEX
I am extremely disgusted with everything about amex. I have been a longtime customer, 10 + years and in the last year I have experienced the worse service of any of my creditors. Amex continue... |
American Express - AMEX IS A DISGRACE
Complaints - Banks/Credit Cards -
I HAVE BEEN AN AMEX CUSTOMER SINCE 1992 AND WENT TO EAT AT A RESTAURANT TO FIND OUT THE ACCOUNT HAS BEEN SHUT DOWN AT THE DINNER TABLE WITH A GROUP OF 6 PEOPLE WHEN THE SERVER CAME BACK TO TELL ME ITS... |
American Express - American Express Takes Care of it's Members
Compliment - Banks/Credit Cards -
Product/Service: Membership Reward Points
I meant to transfer 94,000 American Express points to Virgin America and I accidently transferred them to Virgin Atlantic instead. The fine folks at American Express tried for ten days but the thieve... |
American Express - TARP Money for Lending--Credit Line Reductions instead...
Informative - Banks/Credit Cards -
... |
American Express - Great Service
Compliment - Banks/Credit Cards -
Product/Service: American Express Credit Card
Great Service, lost my wallet in Malaysia, got a replacement card within one day in Malaysia. Thanks American Express.... |
American Express - POOR CUSTOMER SERVICE
Complaints - Banks/Credit Cards -
Product/Service: AMERICAN EXPRESS PLATINUM CARD
I have been a card holder for 12 years. I can't believe how bad American Express Customer Service has become. I was at an charity auction and my Amex Platinum charges did not go through for only a few... |