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Best Buy - Tricked
Complaint - Superstores - Indianapolis IN
Product/Service: computer and lap top
I went to Best Buy in February of 2010 while they were having a 12 month no interest promotion. I told the sales person that I needed a computer and lap top that was on sale. I also stated to the sa... |
Best Buy - Warranty
Complaints - Superstores - Philadelphia PA
Product/Service: Logitech g35 surround sound headset
On June 6th, 2009 I bought a Logitech g35 headset with a two year warranty. About a year later (on June 15th, 2010), one of the speakers fell off of the headset so I used my warranty to get an exchang... |
Best Buy - Nightmare washer and dryer purchase experience
Complaint - Superstores -
I ordered a washer and dryer from Best Buy on 5/13/2010 and when it arrived on 6/12/2010, the installation team sent by Best Buy blew up my circuit breaker as well as dryer so I had to sent it back. I... |
Best Buy - Bill Payer Beware!!
Complaints - Superstores -
Best Buy gets all my business for electronics, camera equipment, music, etc. I typically find their staff helpful and of good humor.
With two teenagers, we tend to spend a lot here and it's not un... |
Best Buy - Misled by Geek Squad
Complaint - Superstores - Birmingham AL
Product/Service: Remove virus from my computer
I had the AV Security Suite virus on my computer. When I explained this to the Geek Squad, their response was..."$199.00 to remove virus and $100.00 to save my files." Then mentioned I would be bett... |
Best Buy - Buyer Beware
Informative - Superstores - CA
Product/Service: Blue Ray players
Shopping for a blue ray player, I first looked online for the brand I liked in my old DVD player. I picked a Sharp with a specific model number, went to Best Buy, where they did have only ONE Sharp b... |
Best Buy - Computer Lemon
Complaint - Superstores -
Purchased HP Pavilion for $749.00 on 4-13 09 with extended warranty for additional $299.00 Computer suddenly shuts down. Returned it to Best Buy for repair, waited three weeks, they called me to pick ... |
Best Buy - Best Buy Product Misrepresentation; Pathetic Installation Service
Complaints - Superstores -
Product/Service: Panasonic TC-P50G20 Plasma TV
My wife purchased a PanaSonic TC-P50G20 plasma TV for my birthday and father's day. She even had Best Buy 'install' the TV so I wouldn't have to.
At the time of sale we were told the TV was in... |
Best Buy - Geek squad is stink squad
Complaint - Superstores - lacey WA
Product/Service: hd tv
We bought a 37" flat screen from Best Buy. After 18 months the bottom 1/3 had a big blue line running through it. We took it in to the Geek Squad they said no problem that it was under warranty. T... |
Best Buy - BESTBUY IS WORSTBUY- Warrranty no good- Repair Prices Outrageous
Complaints - Superstores - Boston MA
Product/Service: Sony VAIO Laptop and Geek Squad
Bought Sony Vaio laptop for around 1/25 1/25 VBHNMSJ8 BEST BUY MHT 00005967 WATERTOWN MA 1,049.90. Called Bestbuy Dist. Mgr. Ryan Dennin at 508-875-1025 who did call us back a few days later and tell ... |
Best Buy - Best Buy Experience That's Wrong on So Many Levels
Complaint - Superstores - Florence KY
Product/Service: Mobile Electronics Purchase/Installation
I'll just get to the facts of my experience buying a new head unit for my car at Best Buy...they'll speak for themselves.
Day 1: My wife and 3.5 year old and 8 month old sons visit the Best Buy in ... |
Best Buy - Worst technical service in the world!
Complaints - Superstores -
Product/Service: Geek Squad Hardware Install
My uncle bought a notebook for me (ASUS-G73JH RBB05) and I asked to buy an extra HD (at BestBuy too - and with installation service). Upon receiving the notebook the second HD was not being recognized... |
Best Buy - No help from best buy or HP regarding computer
Complaint - Superstores - nashville TN
Product/Service: hp computer
I am 69 years of age and retired in 2007. I purchased an HP computer from Best Buy for over $600 and paid cash. The ''mother board'' went out around around March of this year. I was never notified b... |
Best Buy - Best Buy HORRIBLE Customer Service
Complaints - Superstores -
Product/Service: Customer Service
This company has the WORST customer service ever. The employees are disorganized and have no clue what is going on. I spent 1 hour on the phone and my problem never got resolved. I was bounced arou... |
Best Buy - Not what I expected
Informative - Superstores - MD
OK; I am not a regular shopper at Best Buy, as a matter of fact, I cannot remember the last time I shopped there. This weekend (Saturday), I stopped in because my wife had received a $15 gift card. I ... |
Best Buy - A very easy return
Compliment - Superstores - Bel Air MD
Product/Service: A return of a malfunctioning mouse
I thought that I would post this because I have heard/read a lot of complaints about Best Buy returns.
Today I returned a computer mouse that I bought on Tuesday that just didn't want to work right... |
Best Buy - DONT BUY ANYTHING FROM BEST BUY
Complaint - Superstores - Columbia SC
Product/Service: Panasonic 5 Disk Surround Sound
I have had trouble with Best Buy before but being the moron that I am I returned to the store because of cheaper prices. My first mistake was buying a 3000.00 computer from them with of course a full ... |
Best Buy - Beware! They do not stand behind what they sell.
Complaints - Superstores -
Product/Service: Dell laptop
Stupidly I bought my new laptop there. I was smart enough NOT to buy their protection plan that isn't worth the paper it is written on, but 3 months later the laptop would not load windows. I immediat... |
Best Buy - Warranty Service
Complaint - Superstores - Savannah GA
Product/Service: GE washing machine
Warranty service on GE washing machine. I had purchased a GE washer from Best Buy. It broke, so I called the company for service. I was told that my extended warranty had expired on 2/10/10. When I as... |
Best Buy - Unfriendly Practices
Informative - Superstores -
Product/Service: Pickup
Bestbuy has a very unfriendly practice for pick up orders. It takes alteast 2.30 to process online orders and you would have to inperson to pickup. We cannot add a friend to pick up the merchandise. T... |
Best Buy - Customer service/shoddy practice
Complaint - Superstores - Melbourne FL
Product/Service: Products marked "Outlet" and shoddy customer service
Below is a copy of the complaint letter which was sent to the GM of Best Buy. As of this posting I am yet to get a response.
Re: Gateway laptop model # NV5378u
Good afternoon Ole Goode,
On Frid... |
Best Buy - Deceptive credit card practices
Complaints - Superstores -
Product/Service: Exchange/upgrade from 37" to 40" flat screen television
In September 2009, I purchased a 37" flat screen TV at Best Buy in Weatherford, TX. I was not happy with the picture and in less than 30-days returned the television (in it's original box, etc etc) t... |
Best Buy - Giving credit card and not your cash
Complaint - Superstores -
Product/Service: Ipod Shuffles
I bought an Ipod shuffle for my husband for his b'day on April 29, his b'day was May 17. He did not know how to use it and did not like it. I am handicapped had to get someone to take me there. When ... |
Best Buy geek squad - Almost riped off
Complaints - Superstores - Lufkin TX
Product/Service: EEE computer
I bought a Eee computer from Best Buy in Lufkin Texas. I used it 3 times, on the 4th. time it would not open windows XP I could only get a black screen. I took it back to the store to-the Geek Squad t... |
Best Buy - GEEK SQUAD
Complaint - Superstores - BANGOR ME
Product/Service: TOSHIBA LAPTOP
I received a Toshiba Laptop for Christmas and by April I had used it about a week. The laptop would not connect to the wireless unless I was next to it. I took it back to Best Buy Geek Squad and they ... |
Best Buy - Geek Squad trained to rip you off???
Complaints - Superstores - Vestal NY
Product/Service: Laptop
Got a virus on my laptop and took it to the Geek Squad and of course I was told it would take weeks to fix it and they likely could not fix it at all, and buying a new one was the best way to go. Well... |
Best Buy - Don't buy computers at Best Buy!!!
Complaint - Superstores -
Product/Service: Toshiba laptop
Bought a Toshiba laptop in November for $470 (with $89 service contract). There were supposedly "restore disks" enclosed, so that you could remove anything from the computer that you installed before ... |
Geek Squad at Best Buy - Worst Service Possible... and just plain rude
Complaints - Miscellaneous -
We took my daughters computer to the Geek Squad at Best Buy because we had bought a warantee on it. They treated us like we were 3rd class citizens, gave us miss information that caused a delay in th... |
Best Buy - Best Buy Return Policy
Complaint - Superstores - Union City CA
Product/Service: Blue Ray Player
Caveat Emptor –
They may have the ‘best buy’ in town but they definitely do not have the best return policy. Purchased my Blue Ray player on 5/19/10. It failed on 6/17 – a Thursday. I was ... |
Best Buy - Return Policy
Complaints - Superstores - Paramus NJ
Product/Service: Restocking Fee
Best buy is a BIG company. They should not resort to a shady practice to make money. I bought/was sold a camera with the understanding that I could return it for any reason. After I bought the camer... |
Best Buy - Dented Refrgerator.
Complaint - Superstores - Houma LA
Product/Service: Refrigerator
I purchased a complete set of stainless Kitchen appliances from Best Buy. When they delivered them and installed them the Refrigerator had a big dent on the side. The service guy called his supervisor... |
Best Buy - Tech Phone Support Rip Off
Informative - Superstores - houston TX
Product/Service: Phone Tech. Support
I just bought a laptop and router from Best Buy. I paid $20 for their 6 months of phone tech. support. The router would not recognize the laptop or connect to it. I called "Ask An Agent". The girl... |
Best Buy - Never Buy
Complaint - Superstores - Cary NC
Product/Service: Customer Service
I had the worst shopping experience ever that anyone could ever have at the Cary NC BB store. I logged on to Bestbuy.com to buy a 3D system. I saw a special offer from them." Bring home the wonder of ... |
Best Buy - Won't even meet Manufacturer's Warranty, let alone fulfill PSP
Complaints - Superstores - indianapolis IN
Product/Service: IPOD/Extended Service Plan
6/5/2010
I am writing in regard to unpleasant customer service experiences had at store 232 on East Washington Street in Indianapolis, Indiana. The whole issue revolves around the replacemen... |
Best Buy - Fantastic service
Compliment - Superstores - AZ
Product/Service: Installing virus protection
I wish to thank the Geek Squad so very much for their excellent assistance with installing my new virus protection and help with understanding the process of e-mailing. Store #787 thanks again.... |
Best Buy - Poor Customer Service Salesman
Complaints - Superstores - Duluth GA
Product/Service: Dell Inspiron 560
On Memorial Day, I went into Best Buy and bought an Inspiron 560 desktop. When I unpacked it at home and set it up, I found that I couldn't get onto the internet. Now, I haven't bought a computer in a... |
Best Buy - Better to follow the Policy and Not the Leader (this occurred in Illinois)
Informative - Superstores - Addison IL
Product/Service: Best Buy Management
While working at Best Buy many years ago, I was the assistant supervisor for the appliance department (Addison IL). A customer came in with a prior written check for an amount he was quoted by my sup... |
Best Buy - How do i get my 3 weeks wages owed to me when there are several companies involved, including "Best Buy"? Everyone involved seems
Question - Superstores - NJ
Product/Service: i delivered & installed about 50 appliances for free, for "Best Buy".
Best Buys appliance installation contractor didn't pay my boss,(the sub-contractor) so me & 5 other employees didn't receive 3 weeks wages, for work performed.(approx.50-60 hrs. per week.) there's so ... |
Best Buy - Pathetic Customer Service
Informative - Superstores - Ajax
Product/Service: Performance Service Plan
We purchased a TV with a 4 year warranty. Our warranty was up by 4 weeks. Our TV broke and I went to Best Buy to find out what they could do for us. The TV is only 4 years old and it should not break ... |
Best Buy - THEY SHOULDN'T BE IN BUSINESS
Compliment - Superstores - san diego
Product/Service: INSIGNIA TV (THEY OWN THE COMPANY)
They push you into buying a flat screen which they forget to inform you that they own the company in China making the TV. The TV screen goes out (black picture), sounds works fine but you can hear th... |
Best Buy - Avoid Geek Squad
Complaint - Superstores - Oxnard CA
Product/Service: Geek Squad
I trusted the name Best Buy, I never had an experience with Geek squad though I felt it would be a good referral. I took my uncle's computer in to be repaired after the OS seemed to be corrupted and w... |
Best Buy - They should be called the Incompetent Squad instead of the Geek Squad
Complaints - Superstores - Oakland CA
Product/Service: Laptop maintenance & service
I previously purchased a DELL laptop from Best Buy and was stupid enough to buy a two year warranty from Best Buy that covers any damages or malfunctions in the laptop.
Last month the Ethernet/LAN ... |
Best Buy - Geek Squad is a JOKE!!!
Complaint - Superstores - Williston VT
Product/Service: TV installation
I purchased a flat screen TV from Best Buy and decided to spend the ~$200 to have it professionally mounted on my wall by the Geek Squad. I set-up the installation appointment over 2 weeks ago.
... |
Best Buy - Three Strikes and you're out Best Buy and Geek Squad
Complaints - Superstores -
Product/Service: Acer Laptop Repair
I can't tell if it is me, I am just unlucky or is my Geek Squad experience representative of what many others seem to find. The service from both a technical and customer service perspective is just... |
Best Buy - Best Buy Rip Off
Complaint - Superstores -
Product/Service: Want To Buy Blu Ray Player But To Much For Last Year Model
Go on line check prices for Sony blu ray player model no 470. Best buy wants $199.99 Plus tax if you buy at store. Go on line at Amazon want $149.99 Bought you have to wait 2 to 3 days to get. Best bu... |
Best Buy - Tomato or Tomato?
Complaints - Superstores - Conway AR
Product/Service: Pavillion Desktop
I bought an HP Pavillion Desktop 6 mths ago. The audio card recently couldn't be "detected". I called HP, and they wanted to do a system recovery, since the sys. restore didn't fix the issue. Afraid ... |
Best Buy - Put deposit on sprint evo
Informative - Superstores - melrose pk IL
Product/Service: Cell Phone
Went to Best Buy to to put deposit down on Sprint evo 50 dollars and 5 dolars tax to to be put down when phone comes in June 4 phone 220 with tax I asked guy name mike what would happen if saw better ... |
Best Buy - Dont buy cell phone on line from best buy
Complaints - Superstores -
Product/Service: cell phone junk
Bought cell phone Sprint blackberry tour may 2nd frpm Best Buy on line when they contact Sprint and get ok they send you e mail to contact you to set up delivery date when you call they speak bad Engl... |
Best Buy - Unfair Warranty Limits
Complaint - Superstores - Mobile AL
Product/Service: 32" Insignia Hdtv Dvd Combo
After six months the 32" Insignia HDTV DVD combo I purchased started giving me problems I contacted tech support explain the situation to tech support, tech support instructed me on how to correct the... |
Best Buy - Best Buy, Bad Sales Help, Bad Policy
Complaints - Superstores - Phoenix AZ
Product/Service: Canon Digital Camera
I purchased a Canon Digital Camera at Best Buy, with "assistance" from one of their salespeople. It was about a 10 minute process, and in the course of it, the memory card slot of the camera was dis... |