|
|
British Airways - Disgusting Food, Simply Horrible
Complaint - Airlines -
I have been a Gold Card Executive Club member for more than 15 years. I have just travelled on my points in Economy for a weekend break in Dubai. The food that was served-up on both the outbound and i... |
British Airways - British Air exemplifies everything that's good in flying
Compliment - Airlines -
I've flown British Air for decades, most recently in mid-September over and back to Heathrow from Boston. Again, there's the impeccable service and courtesy by all the attendants, intelligent convers... |
British Airways - HoneyRuin at hands of BA
Complaint - Airlines -
Product/Service: lost baggage
Like many people who have reviewed on here, British Airways also lost my husbands bag when we travelled from Heathrow to Canada for our honeymoon on 10th October 2009. It wasn't so much the losing of ... |
British Airways - Refund Policy
Complaints - Airlines -
Product/Service: Poor Service
I recently canceled flight plans for my parents due to unforseen circumstances prior to their travel dates. I was told I needed to contact "Customer Relations" regarding cancellations via fax. I faxed... |
British Airways - Never travel from BA
Complaint - Airlines -
BA canceled my reservation for no reason. I some how got the ticket for a $569 that is from jfk-del-jfk. the next day they are like we have canceled your trip. even though most of my friends got it an... |
British Airways - Ba incompentant
Complaints - Airlines -
Product/Service: lost luggage
I flew with ba on 31/8/09 from heathrow to jfk. I collected a case that was the same colour and style as mine and the bag tag numbers were the same as the one I had on my passport. on arriving at my b... |
British Airways - Illusive refund!
Complaint - Airlines -
Product/Service: BA refund policy
After having booked a BA flight online for my son to travel from Bangkok to Aberdeen, UK I had to cancel due to unforseen circumstances. I tried to cancel online but the system wouldn't let me. When I... |
British Airways - British Airways Date Change Scam
Complaints - Airlines -
Product/Service: ticket date change
Scandalous, misleading British Airways date change policy! I've flown Transatlantic around 150 times. It's for business and my return date is rarely certain so I almost always pay a penalty for the re... |
British Airways - Lost Baggage
Complaint - Airlines -
Product/Service: Airlines
My baggage was delayed by BA over 3 weeks ago. Till this date I have received no compensation from them. Not even a single call expressing their apology or assuring me of the fact that I am entitled t... |
British Airways - Indifferent attentants
Complaints - Airlines -
Product/Service: air travel
We just completed the first half our flight to the UK and I have to tell that we were disapointed with the cabin attendants on this flight. The ones working our seating area were unfriendly and dow... |
British Airways - British Airways treeds it customers likes dogs
Complaint - Airlines -
Product/Service: Luggage
If you are famous, like Kate Moss or Victoria Backam BA will compensate you. If you are not, BA treads you like a dog.
The three of us checked in on July 2, 2009 at Amsterdam on our way to a weddin... |
British Airways - Food poisoning
Complaints - Airlines -
Product/Service: flight BA 7075
My daughter Harriet was booked on a british airways flight to Bacelona last week. The flight was subcontracted to Iberia airline? check in Heathrow. On the flight she ate a chicken sanwich all she had... |
British Airways - Why I will never travel British Airways again and neither should you
Complaint - Airlines -
Product/Service: arrongant and pathetic -- should spell doom
If you want to get a taste of snobbish third class service, you should definitely give British Airways a shot. Moreover, if you have been inconvenienced and want compensation, BA takes its incompete... |
British Airways - If I only knew that BA was as bad as it is!!!!
Complaints - Airlines -
Product/Service: Premium World Class Boston to Athens connecting in Heathrow
My 11 year old daughter and I were about to take a world winf trip to Greece. As I began looking into flights, I found direct flights from New York to Athens (6hrs) for around 750.00US. British Airway... |
British Airways - British Airways - Pitiful World Class Service
Complaint - Airlines -
Product/Service: Flight from Chicago to Istanbul
You would think that British Airways have a world class service well, don’t hesitate to fly with another airline. My trip started at Chicago O’Hare international to London. We had 1 hour connect... |
British Airways - Dodging Complaints
Complaints - Airlines - London
Product/Service: Customer Services - Complaints
My son and daughter were recently booked on a flight from London Heathrow to Jeddah on the 20 June. The flight was delayed and they were given boarding crads that clearly stated the new gate closing t... |
British Airways - British Airways Do Not Care About Passengers
Complaint - Airlines -
Product/Service: Swine Flu Compulsory Screening In India
British Airways sprays passengers with disinfectent. They do not show you the label. What is actually in the spray? Can we get a sample to analyse? Who created these laws? Why is this information ... |
British Airways - Still waiting in Hong Kong
Complaints - Airlines -
Product/Service: BA flight 0032, HOng-Kong London
Hong Kong airport, 24/6/09 8pm Hong Kong time
I arrived last night for my BA flight to London (BA032 dep 23.40) 50 minutes before departure. I was told that check in closed 90 minutes before depar... |
British Airways - Excess Baggage Rip off
Complaint - Airlines -
I was travelling back from Philli to New Delhi in May 2009. I paid for a extra baggage online. Due to some reason I did not carry the extra bag with me. At the Philli checkin I declared that I don't h... |
British Airways - Never believe what they say over phone
Complaints - Airlines -
Product/Service: Unaccompanied minor
I am planning to send my two minor kids from US to India on BA. Before I made reservations through a travel agent I contacted BA about the procedure for sending unaccompanied minors. I was told by a p... |
British Airways - I was being a trooper and then got kicked when I was down.
Complaint - Airlines - London
Product/Service: "Customer Service"
Yesterday my husband and I were booked for the last flight of the day from London to Zurich, where we live right now. We blew it and were a few minutes too late for the security cut off time limit, 35... |
British Airways - Completely Inflexible, Provocative, and A Waste Of My Time
Complaints - Airlines -
British Airways should be avoided AT ALL COSTS. They've completely ruined my travel plans - and the time I have to spend with my family on a very important day - and will not do anything about it. I'v... |
British Airways - Mugged Of 250 Euros For Being 15 Minutes Late And Not My Fault!
Complaint - Airlines -
Product/Service: Dusseldorf to Heathrow
My one and only experience with them sucked. I went on a trip to Dusseldorf in February with 4 friends, one of whom was a BA employee, and a friend of a friend. It was he that booked this 3 day trip. ... |
British Airways - British Airways Thieves
Complaints - Airlines - Kingston, Jamaica
Product/Service: Baggage Handling
OCTOBER 2008 On a trip MIA through Heathrow to Frankfurt my luggage was broken into and a number of valuable items stolen. Approx value US$1,500.00
A full report with a statement was made upon my r... |
British Airways - 1 Minute Late Cost Me Over 200 Gbps
Complaint - Airlines - London
Product/Service: Lon-Man
I bought my ticket online, checked in online the day before, got to the airport 39 minutes before my domestic flight, got bumped off and missed my flight because I was outside of the '40 minutes' to g... |
British Airways - British Airways Is Worst In Customer Satisfaction
Complaints - Airlines - Sanfransisco` CA
Product/Service: Non Refund
British Airways does not have any option of holding a reservation and I went ahead and booked a flight from San Fransisco to India, next day (less than 24 hrs) the prices went down they did not Adjust... |
British Airways - Customer Humiliation at Check-in
Complaint - Airlines - Zurich
I was next to a British Airways check-in at Zurich airport when I overheard the conversation between the BA check-in staff and a passenger. The passenger had not printed out her e-ticket, but had a pr... |
British Airways - Still Waiting...
Complaints - Airlines -
I'm still waiting to hear back from BA customer services after a logged complaint 3 months ago. I even had a follow up survey email asking how satisfied I was with the handling of my complaint, so I'm... |
Orbitz / British Airways - Worst Customer Service
Complaint - Travel Companies/Agencies -
Product/Service: Flight to India
Travel service I have ever had the displeasure of dealing with. I am pregnant with serious complications of pregnancy and was instructed not to fly under any circumstances--not only did British Airwa... |
British Airways - Just Needlessly Lost $400
Complaints - Airlines - Huntington Station NY
The funny thing about this review is that my flight is 2 months from now.
I changed my flight on their website and was charged $98. No big deal. However, my old departure time was still showing up ... |
British Airways - Ticket Exchange A Joke With British Airways
Complaint - Airlines -
Yet another complaint about exchanging tickets. We purchased full fare exchangeable tickets because we knew there was a chance that our dates might change. We were assured by an agent that we would ... |
British Airways - Confusing Rude No Refund Non Human Service From BA
Complaints - Airlines -
Product/Service: Ticketing and Refund
While purchasing a ticket from British Airways it was mentioned that you must have valid documents to travel.
I have traveled with "Advanced Parole" via Air India, Continental and there was no issu... |
British Airways - Why not to travel British Airways
Complaint - Airlines -
WHY ONE SHOULD NOT TRAVEL BY BRITISH AIRWAYS
Our flight from Delhi to San Francisco via Heathrow started off on a rather bad note with fog delays causing the flight to move from 3:30 AM on the 30... |
British Airways - Rubbish Service From An Arrogant Airline
Complaints - Airlines -
I have to say that I have never been as disappointed in an airline as I am right now with British Airways (the British part being an insult to the brits I have to say).
An airline that does you the... |
British Airways - Worthless BA "executive" airmiles con and BA staff needlessly unpleasant and rude :(
Complaint - Airlines - London
Product/Service: Airmiles
Tried to deal with BA today to get an upgrade from economy to economy plus using my airmiles to make my long haul flights bearable. I have 4 times the BA airmiles I need to do my upgrade but the staff... |
British Airways - Customer Service
Complaints - Airlines - AZ
Product/Service: BA Flights
I recently intended to fly to Bangkok. Unfortunately it was at the time of the airport closure due to protesters.
I could forgive BA for the initial disruption, as it was out of their hands.
Onc... |
British Airways - Refuses To Change Ticket, Even With Change Fee
Informative - Airlines - kearneysville WV
Product/Service: Executive Club Terms and Conditions
While in Ecuador I had a medical emergency necessitating a change to my ticket. I called BA and they said they would CONSIDER it, only after I sent them a letter from the HOSPITAL. I was under a docto... |
British Airways - Cutting corners to save a buck
Informative - Airlines -
Product/Service: customer service
From how I understand it, British Airways works in the following way:
Pre-flight complaints/problems/issues are NOT dealt with by BA agents or reps. You call the reservation line which is a call c... |
British Airways - Contact Details To Complain Against British Airways
Informative - Airlines -
Product/Service: Customer Service
TO ALL MY FELLOW DISGRUNTLED TRAVELERS OF BRITISH AIRWAYS:
YOU COULD TRY THE AVIATION WATCHDOG FOR BRITISH AIRLINES:
complaints@auc.org.uk
AND/OR BUG THE BOARD OF DIRECTORS DIRECTLY SO THAT PER... |
British Airways - Upgrades
Complaints - Airlines -
Product/Service: Bookings
I broke my ribs on holiday in Thailand 1 week before flying back home to NZ. My insurance Co requested an upgrade for me. They were advised that my ticket was not upgradable { i.e. they didn't want ex... |
British Airways - Wish I'd Known About This Site Before Wasting $3000
Complaint - Airlines - Denver CO
Well, at least we know we're not alone! Repeated phone calls and emails to BA have yielded no responses, but apparently that's standard operating procedure at BA.
We'd booked travel Denver to Chen... |
British Airways Catering Staff - Lack Of Anything To Eat That Is Gluten Free
Complaints - Utilities -
Product/Service: Lack Of Food Available On Your Flight
I will be flying to Vienna on 22nd Dec 2008 from Heathrow at 10.55am and have had a call from the tour Co., Titan Tours to say there will not be a snack available for me - when indeed everyone else wi... |
British Airways - Customer Relations Does Not Exist At British Airways
Complaint - Airlines -
Product/Service: Customer Relations
I have emailed several times, faxed twice, left telephone messages, and sent snailmail to the U.S. and U.K. head offices of British Airways, and all of them were totally ignored. I have therefore det... |
British Airways - Frequent Flight Cancellation And No Compensation And Bad Customer Service
Complaints - Airlines - seattle WA
Product/Service: Flight Cancel and Customer Service
I had very bad experience with British Airways service as a whole within a year (2008). Not sure if this is happened to others and had suffered a lot.
1. Flight Cancelled in March 2008 for parents... |
British Airways - British Airways destroyed my parents
Informative - Airlines - Los Angeles CA
Product/Service: Wrong chair diagram image
British Airways is horrible. I helped my two disabled parents book their seats on line. I even spoke to a representative while doing this. We looked at the online diagram to choose the seats and I c... |
British Airways - Violation of U.S. Dept. of Justice Disability Rights Laws under the Air Carrier Access Act and Regulation (EC) No. 1107/2006 of th
Complaints - Airlines - London, England
Product/Service: Treatment of the Disabled at the LHR Ticket Desk
I am a disabled person and I have always flown with British Airways when travelling to Europe. Their service had been exemplary until this year.
Only two days into my holiday in Oxford, UK, I fell ... |
British Airways - BA Crushed My Guitar And Won't Pay For It!
Complaint - Airlines - LAX CA
Product/Service: Luggage Handling
On May of 2008 I flew from London to LAX. My classical touring guitar & case was crushed but the BA counter was closed. I went home, called their 800 number, and was told to file a claim online, which... |
British Airways - Air Miles Rip Off (again)
Informative - Airlines -
Product/Service: Air Miles
I used the BA website to book fights for a family holiday to Spain. I logged in with my executive account and selected the option to pay by part air miles and cash. After selecting the flights I was... |
British Airways - Mileage Program
Informative - Travel Companies/Agencies - Los Angeles CA
Product/Service: Unfair Practices
I would like to know if there are other people out there that have had the same terrible experience with the British Airways Executive Club miles program.
According to Ba.com policy, it allows for o... |
British Airways - Air Miles - What A Scam
Complaints - Airlines -
Product/Service: Airline
British Airways purport to offer air miles as a big incentive for continuing to use their flights. However the scheme is a scam. In practice there are few flights where you can use the miles and for... |