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Thunderbird and Tahitian resorts - Don't Go There!
Complaint - Hotels - Treasure Island FL
Product/Service: Horrible customer service
This establishment treated our wedding party like we were scum. They lied, made my daughter in law cry at her rehersal dinner, handled the wedding cake with ungloved hands, food was cold and from a fr... |
Orbitz - I Hate Orbitz Too
Complaints - Travel Companies/Agencies -
Product/Service: Customer Service
My bank account was cleared out by Orbitz. A ticket was purchased from Spain by someone using my debit card which is with myank in the United States. I called the fraud department and spoke to a rude ... |
Southwest Airlines - WORST AIRLINE EVER!
Complaint - Airlines -
Product/Service: Customer Service/Airline Policy
Parents, please DO NOT book your children/college students on Southwest. They may very well get left behind one or two days because of their over booking policies. It also feels like your getting on a... |
Priceline.com - Customer Service Insider
Informative - Travel Companies/Agencies -
Product/Service: Customer Service
Just a few quick notes on the other side of Priceline. While most if not all of their customer service is outsourced it is not all offshored. The representatives that they hire do in fact read off o... |
Southwest Airlines - They are the cattle car of the airline industry
Complaint - Airlines -
Product/Service: Customer Service
I purchased tickets for my 11 year old to fly from Vegas to Norfolk. She has flown nonstop with them a lot. This time there was no nonstop flieghts. I called they 800 number and spoke to a representiv... |
Air Tran - You must pay an extra fee if you want to sit with your travel companion
Complaints - Airlines -
Product/Service: Customer Service
We booked our flight 3 months ahead of time and when we checked in at the kiosk in the airport we
were seated in different rows on the plane. I went
to the gate as they were seating stand bys next t... |
Intown Suites Lilburn GA. - Run Don't Walk from this motel
Complaint - Hotels - Lilburn GA
Product/Service: Customer Service
I got a job at a restaurant across the street from this particular Intown Suites in Lilburn Ga. Never have I been treated like common trash like I've been here. On my 1st day in the room my downstairs... |
Hotels.com - Unethical company
Complaints - Travel Companies/Agencies -
Product/Service: no refund, absolute worst customer service
***WARNING***DO NOT, I repeat DO NOT do business with HOTELS. COM! Don't be misled by their marketing gimicks. Don't think for one moment that just because they appear to be a big company then they ar... |
Budget Rent-A-Car - Not Recommended-If You Are In A Professional Or In A Bind
Complaint - Car Rental -
Product/Service: Antiquated Customer Service Machines From The Stone Age, Dinosaur Era
I recently rented a car from Budget and wanted to continue the rental into another week. I decided to call from my desk (the car is at home) and requested the extension. To my surprise I was told, "if... |
AirTran Airways - Embarrassing, Unprofessional, Rude, Totally out of line
Complaints - Airlines -
Product/Service: Customer Service trying to board the plane
My wife and I were returning from Orlando, Fl to Indianapolis, IN at approx. 8:00 Sept 19. Our experience is almost unbelieveable! I was stopped at the entry after passing with the boarding pass and... |
Priceline.com - Customer Service needs to speak English
Complaint - Travel Companies/Agencies -
Product/Service: Customer Service
I purchased a vacation for my wife and I almost one year in advance on Priceline. It was a good deal for the airfare and hotel to London. With how expensive the UK is, there is no arguing its a good d... |
Hertz - Go elsewhere
Complaints - Car Rental - orlando FL
Product/Service: poor customer service
Called over 24 hrs ago, still waiting for a return call. RUDE bus driver and staff, long wait to get car, have to take a short bus to get car, raised the daily rate then what was on my rental info. RU... |
Towne Place Suites Marriott - Hotel Does not Know own Policies/Services and Customer Service
Complaint - Hotels - Renton WA
Product/Service: Hotel Policy and Customer Service
I want to advise others of how my family and I were treated at TownPlace Suites Marriott, in Renton, WA and how an employee was rude and lied about their policies/services.
A week before our stay i... |
Spirit Airlines - Customer Service Reps Need Improvement but Management OK
Compliment - Airlines - FL
Product/Service: Customer Service
My review is mostly positive but I must mention the negatives about Spirit Airlines first.
My family has used Spirit for about 14 years and they are the only airlines we use. During this 14 years t... |
Avis - Avis has no integrity
Complaint - Car Rental - San Antonio TX
Product/Service: Lack of Customer service
The representative who logged in my daughter in law during our visit to San Antonio failed to mention that she would be charged $125 for an under age fee, while we stood right there clearly older than... |
Hertz - Hertz Customer service
Complaints - Car Rental -
Product/Service: Customer service
The Tampa Fl branch could use some lessons in customer service.
Managers not returning phone calls, the usual song and dance routine. Even not providing the name and telephone number for their distr... |
Enterprise Rent-A-Car - Very Happy
Compliment - Car Rental - Toronto
Product/Service: Customer Service
We recently rented from Tomas at the Queensway, Etobicoke, Toronto, Ontario, Canada location. It was a busy week and by the time we arrived, the only car available was a Kia which was too cramped for ... |
Priceline.com - Terrible Customer Service
Complaints - Travel Companies/Agencies -
Product/Service: Customer Service
Where to begin. First of all their customer service is atrocious. The first time I called I found out several crucial things:
1. Their representatives have NO IDEA what is on their website.
2. The... |
Travelocity - Travelocity does not have its own service department
Informative - Travel Companies/Agencies -
Product/Service: Customer service
Travelocity does not have its own customer service department. It farms out all complaints, inquiries, etc. to an overseas firm. The overseas firm has a notorious record for handling customer complai... |
Hertz - Customer Service Hertz
Complaints - Car Rental - Bistol County MA
Product/Service: Customer Service
I don't understand rental companys..business is up and cutomers service is terrible, short handed, Hertz is just ruining their business within proper customer service..This is from a rental I had with... |
AirTran Airways - Air Tran Customer Service Boo!
Complaint - Airlines -
Product/Service: Customer Service
I had a flight going to Orlando with a Stop in Atlanta. The flight was okay going there. Coming back was a problem. Not only did we have to wait for ever to get some assistance at the Orlando Airport,... |
Expedia.com - Ruined my Holiday!
Complaints - Travel Companies/Agencies -
Product/Service: Bookings/Customer Service
I booked a motel in Cape Cod, MA for one night through expedia. When I reached the place there was no one at the front desk and I found out that the Motel had been shut for months because it did not h... |
Radisson- COVINA - Luggage Stolen from locked room
Complaint - Hotels - Covina CA
Product/Service: No Security / Customer Service
Shortly after checking in to the Radisson Covina, my room was broken into and burglarized. General Manager did nothing about it. Covina Police were called. I was informed of 6-7 other cases of robbery... |
Southwest Airlines - Not the friendly Texas airline anymore.
Complaints - Airlines -
Product/Service: Customer Service
Southwest was once a great airline, I have flown Southwest for over twenty years. I remember when the crew smiled and really welcomed you. I just flew from San Antonio to Salt Lake for a short visit. ... |
AirTran Airways - The Worse Customer Service Ever!!!
Complaint - Airlines - Orlando FL
Product/Service: Customer Service
Sunday night, my flight to Atlanta (stop-over) was canceled because of the storms. They booked us a later flight at 11:35pm. With a stop-over at Atlanta and then Indy (we would be back at Indy at 4am)... |
Northwest Airlines - Never Again!
Complaints - Airlines -
Product/Service: Worst Customer service- EVER!
I have never encountered this type of Rude and Unresponsive behanvior from customer service. The booked my flight backwards and now do not want to refund my money when we never even took the flight, b... |
Jetblueairways - Compliments are due!
Compliment - Airlines - Chesterfield VA
Product/Service: customer service
I've read many complaints regarding poor customer service with Jet Blue. I can't say the same. My husband and I traveled twice with Jet Blue. Each time, we received wonderful service to and from, co... |
Northwest Airlines - Unable to find their ...
Complaints - Airlines -
Product/Service: Customer Service
I've been trying to book a round trip flight from DTW to BOD; until November 18th it is possible to get Northwest Airlines 8113 operated by Air France -- AF 7625 from BOD to CDG, after that the co-bra... |
Hotwire, Inc - Car rental scam
Complaint - Travel Companies/Agencies -
Product/Service: Bait and switch, no customer service
Hotwire doesn't tell you the name of the rental agency till after the booking is made. I am going on a cruise and wanted to drop the car off just 14 miles from the pick up point and National wanted t... |
Southwest Airlines - The Best airline between Philly and Phoenix
Compliment - Airlines -
Product/Service: customer service and caring
As we have been frequent business travelers and have accumulated many miles on other airlines we had to fly for business, such as Delta and US Air, we recently tried to redeem our miles on those airli... |
US Airways - Lack of customer service
Complaint - Airlines -
Product/Service: customer service via phone
Upon receiving a special deal via e-mail and thru the regular mail from my US Air "frequent flier" account, I called the customer service number to book a frequent flier flight as unfortunately bookin... |
Orbitz - Never use Orbitz!
Complaints - Travel Companies/Agencies -
Product/Service: Customer Service
I am so fed up with Orbitz. They have been useless to me. I booked 5 tickets for my family to Canada. They have hidden service fees that they don't tell you about. Also, when I booked the flight ove... |
British Airways - Dodging Complaints
Complaint - Airlines - London
Product/Service: Customer Services - Complaints
My son and daughter were recently booked on a flight from London Heathrow to Jeddah on the 20 June. The flight was delayed and they were given boarding crads that clearly stated the new gate closing t... |
Spirit Airlines - Cheaper is NOT always better
Complaints - Airlines - Miami FL
Product/Service: Customer Service
Spirit Airlines will change your flight the night before your trip and usually put you on some flight with a ridiculous layover (like they did us for 10 hours). They offer no comps or anything for the... |
Travelocity - Travelocity can destroy a vacation fast
Complaint - Travel Companies/Agencies -
Product/Service: Trip insurance and customer service
I recently booked a trip to Vegas and befor the trip I called to insure everything was in order. I had vouchers in hand with confirmation numbers and trip numbers at the ready. So I called the #800 an... |
Air France - Very Helpful
Compliment - Airlines -
Product/Service: Customer Service
I had a concern about an upcoming flight with children, and they called me back immediately after I left a message. They worked with me and accommodated my request with a pleasant attitude. They didn'... |
Delta Airlines - Delta doesn't love to fly and it shows!
Complaint - Airlines -
Product/Service: Customer Service/Flight Schedules
My brother was supposed to fly out of Augusta, GA to Atlanta, then on to White Plains, NY. That was at 4PM yessterday. It is 2PM the next day and he is still NOT in White Plains.
The flight from ... |
AirTran Airways - Major Bag Damage - Even Worst Service!
Complaints - Airlines - Fremont CA
Product/Service: Customer Service Agents
I just completed an AirTran flight and ny bag was completely destroyed !! I have dealt with bag damage from airlines before. I travel several times a month for business so I thought I had seen it all.... |
National Car Rental - Take care of your belongings before you return the Car
Complaint - Car Rental - Orlando FL
Product/Service: Customer Service
I have rented a Chevy Impala from National Car in Orlando as I have got this from a deal on Hotwire. I have always used Enterprise Car Rental and was quite satisfied with their service.
When I retu... |
Skyauction.com - Resort Closed
Complaints - Travel Companies/Agencies -
Product/Service: Customer Service
I was high bidder on a trip to Puerto Plata, Dominican Republic. When we arrived at the resort, Occidental Allegro, we were told it had closed the day before. We were not even allowed on the propert... |
Expedia.com - Flight Insurance Fraud
Complaint - Travel Companies/Agencies - CA
Product/Service: Flight Insurance And Customer Service
An international round trip ticket was purchased with flight insurance for a relative. Once the family member arrived at the port of entry, the us customs agent errored on the visa permit by a day, t... |
British Airways - I was being a trooper and then got kicked when I was down.
Complaints - Airlines - London
Product/Service: "Customer Service"
Yesterday my husband and I were booked for the last flight of the day from London to Zurich, where we live right now. We blew it and were a few minutes too late for the security cut off time limit, 35... |
JetBlue - Very Poor Customer Service
Complaint - Airlines - Orlando FL
Product/Service: Customer Service
I was scheduled to depart Orlando, FL for Bogota, Colombia at 5 pm on May 6, 2009. The car I was traveling to the airport in was involved in an accident which caused me to get to the check in counter... |
American Airlines - Miami Airport Horrible Customer Service
Complaints - Airlines - Miami
Product/Service: Customer Service
Please People American Airlines is the worst I will never use them again. After 8 years of not flying due to World Trade Center, I decided to get over my fear and start traveling again. We'll it was... |
Travelocity - The Nightmare
Complaint - Travel Companies/Agencies - Seattle WA
Product/Service: Customer Service At Travelocity
I had a very bad experience with Travelocity, when I called them to make changes on my reservation, due to the virus in MEXICO, I was put on hold 45 minutes then second time for 97minutes!!!!! And the... |
AirTran Airways - Terrible Customer Service
Complaints - Airlines - BWI
I was flying back with my wife & 1 year old son from BWI to BOS on 4/12. We checked in online but needed to check two bags. We arrived at curbside check-in at 5:50 for the 6:30 flight. The skycap told... |
BookInHotels.com - Never Ever Use This Company!!!
Complaint - Hotels - NY
Product/Service: Customer Service/Ripoff Report
On March 3, 2009, I booked a hotel room reservation for the Queen Mary Hotel in Long Beach, California using BookInHotels because they had the cheapest rate. The reservation date was for March 21, 200... |
Cruises-N-More - Never Had A Problem In 10 Bookings With Cruises-N-More
Compliment - Cruise Ships - FL
Product/Service: Customer Service
Hi everyone,
I just had to write since I read the review about Cruises-N-More. I have used this company for the last 10 cruise bookings and I have worked with the same agent for all of them. His ... |
Air New Zealand - My Own Airline Is A Joke
Complaint - Airlines -
Product/Service: Bad Flight / Bad Customer Service
Recently I flew home to New Zealand from London for a visit. My return flight to London was a shocker. I had a seat which reclined all by itself at random times and random angles. The attendant told m... |
Trans World Airlines - Rude Flight Attendants
Complaints - Airlines - Phoenix AZ
Product/Service: Poor Customer Service
This happen about one year ago. My sister and I were taking vacation, first of all this airline changed our flight at least five times, then just canceled that flying day all together, which meant we ... |