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DirecTV Inc - Poor service/communication
Complaint - Cable/Satellite/Internet Services -
Product/Service: Directv dvr receiver
I have DirecTV service with a DVR receiver. Have been having problems with the signal. System prompt says searching for signal and after a few to 30 minutes service is restored. That is until this mor... |
DirecTV Inc - Harassment
Complaints - Cable/Satellite/Internet Services - Greenwood Village CO
Direct TV promised me a reduced rate with a coupon. After many calls and with me paying more than my original service, I changed back. Now I am being harassed 6 days a week by bill collectors who di... |
DirecTV Inc - Horrible Cust Svc/Repair
Complaint - Cable/Satellite/Internet Services -
Product/Service: PPV
Well another bad experience with DirecTV...I have 3 wires laying on the rocks out back from my satelite!! I called and was advised I have the pleasure of paying them $50 to bury the cables as this is ... |
DirecTV Inc - No show...No call...No refund!!
Complaints - Cable/Satellite/Internet Services -
Product/Service: Cable connection
All we wanted was cable. All we got was the run around. We scheduled an appointment for a technician to hook up cable. The company debit our account $21.35 for what they called shipping & handling of... |
DirecTV Inc - Nothing New for Existing Customers
Complaint - Cable/Satellite/Internet Services -
Product/Service: Free On-Demand, HD Service & HD Receivers -- For NEW Customers only
I've been a DTV customer for over 7 years. They now offer "free on-demand" service on their website, but what they don't tell you is that you must have HD service to get it. They offer FREE HD servi... |
DirecTV Inc - Considering directv? try dish network instead!
Complaints - Cable/Satellite/Internet Services -
Product/Service: satellite tv
My complains to direcTV:
1. not competitive on programming fees
2. not nice to the current subscriber
3. requiring equipment that purchased elsewhere to be returned? wtf?
my case:
i was shoppin... |
DirecTV Inc - Customer No-Service
Complaint - Cable/Satellite/Internet Services -
Product/Service: DVR Upgrade Installation
On 1 July I scheduled an installation appointment for a DVR upgrade for 4-8 pm on 20 July. When no one had called by 7:30 pm today (20 July), I called the DirecTV number I had been given (888-355-753... |
DirecTV Inc - Direct TV Service
Compliment - Cable/Satellite/Internet Services -
Product/Service: Service & Equipment
We had Dir. TV for over 7 years with the same receivers for that time period. One of the receivers went bad, I called Dir. TV for service, I was told I would have to pay $50. for Dir. TV to come & rep... |
DirecTV Inc - Bills too complicated and rebates credits hard to follow
Complaint - Cable/Satellite/Internet Services -
Wish I never subscribed to DirecTV because the story keeps changing with different agents. Just got off the phone with an agent about the $5 late fee charged this month About a month ago they resolv... |
DirecTV Inc - # of complaints against Direct TV. Info provided by the BBB.org
Informative - Cable/Satellite/Internet Services -
No. of Cmpl Type of Response
7106 Making a full refund, as the consumer requested
1647 Making a partial refund
15649 Agreeing to perform according to their contract
394 Refusing to make an adj... |
DirecTV Inc - DirecTV BIG FAN to BIG DISAPPOINTMENT
Complaint - Cable/Satellite/Internet Services -
Product/Service: HD Service - refunds for lost service - treatment of LOYAL CUSTOMERS
Before I start, let me say that two years ago I was a FAN of DIRECT TV. They were responsive to my needs, they rebated lost service time equitably, and they actually wanted to keep me as a customer an... |
DirecTV Inc - DIRECT TV DOES NOT REALLY MATCH PRICES
Complaints - Cable/Satellite/Internet Services -
Product/Service: FREE HD FOR LIFE...MATCHING DISH NETWORKS
I have been with Sam Direct TV for a while; so when Dish Networks promo came out for free HD for life I was intrigued. I then cancelled and went with Dish; but Direct called and called begging to sta... |
DirecTV Inc - Be aware direct tv can take away the receivers you own
Complaint - Cable/Satellite/Internet Services -
On December2009, I called Direct TV for a $5 “leased receiver” item. They said, it was for the original receiver installed in 2001. I was told to return the original and buy one. I own an extra re... |
DirecTV Inc - Company would not honor the "free" HD DVR upgrade
Complaints - Cable/Satellite/Internet Services -
Product/Service: Installation
I ordered DirecTV after years of being with Verizon. When I contacted the customer service/sales department they were very big on making a very favorable and positive impression. I proceeded forward... |
DirecTV Inc - Flat out thieves
Complaint - Cable/Satellite/Internet Services -
Product/Service: Satellite TV
We had an account with DirectTV, and closed it after our contract was up. Initially, we had put down a $300 deposit. Even with the deposit and returning the equipment, they still are charging us a f... |
DirecTV Inc - DirecTv Is Full Of It
Complaints - Cable/Satellite/Internet Services -
Product/Service: Satellite Services
DirecTV is by far the worst company I've ever dealt with. Believe it or not DirecTV cancelled my account because I had to file a complaint with the BBB. They claim that's not why they cancelled it but... |
DirecTV Inc - DIRECTV IS HORRIBLE
Complaint - Cable/Satellite/Internet Services -
Product/Service: Direct TV Satellite Installation
1st tried to order through a 3rd party, couldn't make changes after order was placed and had to cancel. Ordered 2nd Time directly to DirecTV. Installer never shows up, and says he left a note at the... |
DirecTV Inc - Money Stealers
Complaints - Cable/Satellite/Internet Services -
Product/Service: Cable
I purchased DirecTV about five years ago. When we moved we got the "special" free Stars and Showtime for 3 months, I told them I didn't care to have it, but they told me they would just put it on the... |
DirecTV Inc - Poor Service
Complaint - Cable/Satellite/Internet Services -
Product/Service: Poor service
Direct TV as with many of the cable companies seem to think themselves a monopoly and that whatever they dictate we the public must accept. Direct TV's response seems well if you do not like it then ... |
DirecTV Inc - I don't know where to start
Complaints - Cable/Satellite/Internet Services -
I don't know where to start with this company. We subscribed to Direct TV services because we live in a small town with no cable. From the very beginning, the equipment was not working consistently ... |
DirecTV Inc - Beware of Equipment Replacement
Complaint - Cable/Satellite/Internet Services -
Product/Service: Satellite Television
I had been a customer of Direct TV for over ten years. Three or four years ago, I purchased a DVR from them to replace my original receiver. After, a few years, the DVR failed. I called support and... |
DirecTV Inc - Local Stations
Complaints - Cable/Satellite/Internet Services -
A year or so ago I decided to try Direct TV. Before I decided to go with Direct TV, I specified to the customer service representative that I wanted local stations. I told them, at that time, that i... |
DirecTV Inc - N/A
Complaint - Cable/Satellite/Internet Services - N/A
We decided that cable was too expensive to continue with so we went with an offer from DirecTV. Initially the only complaint was that we were told that DirecTV no longer was subject to loss of signal... |
DirecTV Inc - Mysterious charges
Complaints - Cable/Satellite/Internet Services -
Product/Service: Satellite TV
My mother passed away. I had been paying her bills for her online. I called to cancel her service shortly after I had paid a bill. I received two statements letting me know there was a $54 credit o... |
DirecTV Inc - They will cheat you.
Complaint - Cable/Satellite/Internet Services -
Product/Service: Satalite TV
I am 70 years old and this is the first time I have been really "HAD".
Thier add showed a bundled service for $34.95 which included a "high defination recevier and DVR" The DVR was not included. They... |
DirecTV Inc - No Local Channels in Charlottesville, VA!
Complaints - Cable/Satellite/Internet Services -
Product/Service: Local Channels
Don't believe DirecTV if they tell you they have local channels in Charlottesville, VA. They do not, no matter what a sales representative tells you.... |
DirecTV Inc - You will never get the facts from Direct or AT&T
Complaint - Cable/Satellite/Internet Services -
I've read a lot of reviews about direct and can believe them ALL, it is the hardest company to deal with in a sleazy business. I had americast with bellsouth when they were still in operation and love... |
DirecTV Inc - The WORST
Complaints - Cable/Satellite/Internet Services -
Product/Service: Direct TV
DirectTV has the WORST technical support I have ever experienced. It is useless speaking to customer service, b/c they will not put you in touch with the local office responsible for servicing your ac... |
DirecTV Inc - Terrible Service and no Trial period
Complaint - Cable/Satellite/Internet Services -
Product/Service: Directv Service
Being new to DirecTV, I was surprised that every time a thunderstorm occurred, my service disconnected. After 6 weeks and 10 thunderstorms with disconnection services, it was time to call.
To my s... |
DirecTV Inc - Auto Bill Pay not canceled
Complaints - Cable/Satellite/Internet Services -
Product/Service: Auto Bill Pay
I'm writing to warn people against using Auto Bill Pay through DirecTV. When I canceled it (after being surprised too many times when the payment suddenly increased and was taken out a day or two earl... |
DirecTV Inc - Directv make up of bank fraud thieves, do not give your bank acct numbers
Complaint - Cable/Satellite/Internet Services - Denver CO
Product/Service: Directv service
Ordered this service for 29.95 ended up being 34.95 for 12 months. All okay, a few months in they started charging me for premium channels I did not order nor have I ever received. The billing went up... |
DirecTV Inc - They could careless
Complaints - Cable/Satellite/Internet Services -
Just got off of the phone, told them I might quit their service and go to Dishnetwork. They offer locals and cheaper prices. I asked what you could do for me? Silence on the other end. Asked when loca... |
DirecTV Inc - Directv supposedly a scam?
Informative - Cable/Satellite/Internet Services -
So first off I want to let all the readers know when you get dTV in the customer agreement is all the policys and procedures about the company when people get on here and write that direcTV charged my... |
DirecTV Inc - Poorly Trained Customer service staff
Complaints - Cable/Satellite/Internet Services -
Product/Service: DVR
If a company provides over the phone service assistance, the people answering the phone should have a basic clue about the services their company provides and how they work.
This basic concept has es... |
DirecTV Inc - Extra Charges, Wrong Address, Incapable
Complaint - Cable/Satellite/Internet Services -
Product/Service: My DirecTV account
I have had nothing but problems with my DirecTV account since I first signed a two year contract. When I changed houses in January they discontinued my automatic payment system, added Starz, HBO and S... |
DirecTV Inc - Small Print in Contract / Ridiculous Cancellation Fees
Complaints - Cable/Satellite/Internet Services -
Product/Service: Cable
17 months ago I began using DirecTV Inc as my primary cable company. They ONLY advertised the great discounted price that they failed to mention would significantly increase in three months, again in... |
DirecTV Inc - DO NOT USE DIRECTV
Complaint - Cable/Satellite/Internet Services -
Product/Service: ALL PARTS OF SERVICE
The following is the last 3 years of DirecTV service form me.
It all began with the install. The installation was to be between 12 and 17:00. By 17:30 still no install. And I was told that they ... |
DirecTV Inc - Nickel and Dime approach
Complaints - Cable/Satellite/Internet Services -
Product/Service: Company Policies
Today I called DirecTV to cancel my service due to the fact that I am moving overseas for the government. I was informed that I would be charged an $80 early termination fee because I had an upgrade ... |
DirecTV Inc - The worst customer service ever
Complaint - Cable/Satellite/Internet Services -
The worst customer service ever!! no more to say!! I just feel bad but we can't do much about this big corporates, but just be a victim. It is just crazy.....and Direct TV is one of the worst!!!... |
DirecTV Inc - Placement of commercials(frequency of) by Direct TV
Complaints - Cable/Satellite/Internet Services - ///
Product/Service: Direct TV Digital comercials
I wonder, does the incompetent Direct TV know how to program advertisements(commercials)? Having watched “lollipop - lollipop” computer ad by Dell 11 times in an hour or worse, 37 times in three ... |
DirecTV Inc - Worst customer in the country!
Complaint - Cable/Satellite/Internet Services -
Product/Service: Direct TV
Direct TV has to have the WORST customer service in the entire country! Had a problem this morning, spent one hour trying to contact them, could only reach an automated message that cut me off every t... |
DirecTV Inc - Direct tv = bad business
Complaints - Cable/Satellite/Internet Services -
I signed up with direct TV rite before the whole HD TV conversion. Service was much more expensive than what I was quoted. Before the year contract ended, I moved. Direct TV could not get a signal a... |
DirecTV Inc - Customer Service?? They dont have a clue.
Complaint - Cable/Satellite/Internet Services -
Product/Service: Simple Tech issue,,,
I just ran my cell battery flat being on hold for so long, so I got the house portable and tried again,,another 2 hrs. and another dead battery!! with no contact with their customer service. Obviously... |
DirecTV Inc - Same Problems Plus More With DirecTV
Complaints - Cable/Satellite/Internet Services - El Segundo CA
Product/Service: Satellite TV
I'm also having the same problems that the other person wrote about today (June 8, 2010), which means I can only watch the one channel that it is on, and I can't use the remote on the receiver at all.... |
DirecTV Inc - Customer Service
Complaint - Cable/Satellite/Internet Services -
Product/Service: DirecTV Remote
I have now spent 1 1/2 hours trying to contact ANYONE at DirecTV!!! My remote isn't working with the HD or TV..I've checked the batteries...I still do not have my remote working...CANNOT get a HUMAN B... |
DirecTV Inc - Step by Step Instructions on how to get your money back from DirectTV !!!
Informative - Cable/Satellite/Internet Services -
Here is step by step instructions on how to deal with DirectTV. This is for everyone especially the ones that have been charged Early Cancellation Fees from DirectTV and how to get your money back ... |
DirecTV Inc - Good-By DirecTV
Complaint - Cable/Satellite/Internet Services -
Product/Service: Pricing/Customer Service
Been a long time customer 8+ years of DirecTV. With all of the new pricing structures satellite and cable companies are now offering (low low monthly pricing for a YEAR, free HD for life, etc, you wou... |
DirecTV Inc - OVER CHARGE
Complaints - Cable/Satellite/Internet Services - po box 54000 CA
Product/Service: DIRECT TV
I got into a contract for 63.99 to later find out I am paying over $100 a month they tacked on all these extra fees I was under the impression that the price they advertise includes everything they ar... |
DirecTV Inc - Beware of $50 "Extra Fee" -- UNDISCLOSED
Complaint - Cable/Satellite/Internet Services -
I signed up for DIRECTV with the promise of future Multi Room Viewing service. They finally released it in May and I called to sign up for it. It seemed to be a bargain -- $3 a month, and they tell... |
DirecTV Inc - Early Termination Fees
Complaints - Cable/Satellite/Internet Services -
Product/Service: Monthly DirectTV Service
Been a DirectTV subscriber for approximately 6 months on a 2 year agreement. At month 7 they hit me with a fee increase, I called them to tell them I did not agree with the fee increase since I was a... |