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Hotwire, Inc - Misleading Star Rating
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Reservation
I am not the first person to complain about Hotwire's misleading Star Rating system. To make a long story short, I paid for a four star hotel but got a 3.5 star room as listed on their own Flight + H... |
Priceline.com - If it seems too good to be true...
Complaints - Travel Companies/Agencies -
Product/Service: "Refundable" Hotel Reservation
I made airline and hotel reservations for Las Vegas and elected to pay $70 more for 'fully refundable' rooms should I want to cancel. Within a week, I was able to find lower rates by booking directly ... |
Travelocity - Nightmare Honeymoon
Complaint - Travel Companies/Agencies -
Product/Service: Airfare hotel reservations
I booked our honeymoon to Puerto Rico with Travelocity. We where flying out of Chicago. We had electronic ticketing.
Everything was fine till the morning we where supposed to leave. When I we... |
Priceline.com - Priceline will rip you a new one
Complaints - Travel Companies/Agencies -
Product/Service: Name Your Own Price hotel reservations
Watch out for Priceline. They stole $105.28 from me and will not give it back. In Sept. I got on Priceline and did the Name Your Own Price. I needed to go to Washington, DC for a reunion of my famil... |
Cheaptickets.com - Be careful when booking a reservation!
Complaint - Travel Companies/Agencies -
Product/Service: Hotel reservation double charged
Cheaptickets charged my Visa card twice for the same hotel stay in Florence, Italy. Upon contacting them several times, they continually said there is nothing they can do and they cannot issue a refu... |
Hotwire, Inc - Poor Customer Service
Complaints - Travel Companies/Agencies -
Product/Service: Hotel Reservation
I made a reservation for a hotel with airport shuttle service, the hotel when booked had extended shuttle service, but recently cut it back and was not going to available during my needed time. I call... |
Priceline.com - Price Gouging
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Reservation
I made a reservation at the Virginian Suites Hotel in Arlington, VA, through Priceline. The Room charge was $149.06 plus tax. On checking into the hotel I initialed and signed the registration sheet... |
Travelocity - Failed to Make Reservation
Complaints - Travel Companies/Agencies - San Antonio TX
Product/Service: Hotel Reservation
I used Travelocity for the first time to book a hotel reservation for a business trip to Miami. I arrived prior to check in, just to drop my bags. While there, I asked to confirm the hotel had a rese... |
Priceline.com - Vegas hotel reservation
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Reservation
This company is very corrupt as far as I am concerned. I bid on a room in Vegas and once done they will give you the hotel room with no recourse--you are stuck. I was not happy with the choice at al... |
Priceline.com - Do not use priceline.com!
Complaints - Travel Companies/Agencies -
Product/Service: hotel reservations
A friend of mine had told me that her family members had bid for a $45 3 star hotel room on Priceline and got it...for the weekend and area to which I was traveling. So, I used Priceline.com for the ... |
Priceline.com - Deceptive business practice
Complaint - Travel Companies/Agencies -
Product/Service: Hotel reservation
Naming your own price to get a reasonable rate has usually been worth the trouble... until Priceline booked me at a 2.5-star timeshare instead of the 3 star hotel advertised. The 3 star designation ap... |
Westin - Westin Deceptive Business Practice-Cancellation charges
Complaints - Hotels - Tampa, FL FL
Product/Service: hotel reservation
We were supposed to stay at the Westin Tampa Bay Harbour Island but because of a bad case of the flu, had to cancel. The reservation clerk told me that we could not cancel, had to pay for the one nig... |
Hotwire, Inc - Unhappy With Hotwire
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Reservation
I booked a hotel on Hotwire as I have done in the past very successfully. I chose what was supposed to be a three star hotel in Jamaica New York.
I was given the Holiday Inn JFK Airport. Upon my ar... |
Orbitz - Reasons Not To Use Orbitz
Complaints - Travel Companies/Agencies -
Product/Service: Hotel reservations
I sent a complaint letter to Orbitz about their service and all I got in return was a form letter. Screw this company and I advise anyone and everyone not to book with this company. Original letter an... |
Travelocity - Thanks for the Horrible Experience, Travelocity.
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Reservation
My boyfriend and I had planned to run a race in Valle Crucis, NC and then stay in nearby Blowing Rock, NC post-race. Upon our arrival at the hotel, I was told by the front desk clerk that there was no... |
Priceline.com - Beware Of Priceline...Worst Experience Ever!!
Informative - Travel Companies/Agencies - Garden Grove WA
Product/Service: Hotel Reservation
This was the first time I used Priceline because I have heard good about them from family but I was TOTALLY wrong!
I searched for certain hotel amenities for my 4 yrs old daughter on our first fami... |
Hotwire, Inc - Lack of Customer Service
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Reservation
This is the email that I sent Hotwire after speaking with 2 customer service reps and a manager not asking for a refund, but simply asking them a change in location:
Up until this evening, I have h... |
Priceline.com - Customer Service....What Customer Service???
Complaints - Travel Companies/Agencies -
Product/Service: Insurance on Hotel Reservations
Scripted, Robotic, Borderline Rude and Totally useless!
I found a great offer on a hotel on Priceline but was hesitate after reading the 'fine' print about no refunds, exchanges, or transfers yada ya... |
Priceline.com - Never ever use priceline
Complaint - Travel Companies/Agencies -
Product/Service: hotel reservation
I made 2 rooms hotel reservation through priceline. In the hotel I was given one room which smelled heavily with tobacco smoke, and second room was even worse. There was a small dead animal in the a... |
Priceline.com - DO NOT USE!!!!!
Complaints - Travel Companies/Agencies -
Product/Service: Hotel Reservation
Like the title says.. Do not use this thing! You pick your own price for a mistery hotel so you won't know where are you going until after you submit your price and if you don't like it, it's too late... |
Athens Lotus Hotel - How I was mistreated as a hotel guest
Complaint - Hotels - Athens Greece
Product/Service: Hotel Reservation
This review goes along with the other that I wrote about how I was scammed by an internet hotel booking company.
The verdict is still out on who's to blame for my misfortune, but I wanted t... |
Priceline.com - Do not use priceline.com
Complaints - Travel Companies/Agencies - Norwalk CT
Product/Service: hotel reservations
Be very careful when looking for hotel rooms with priceline. I entered a price that was too low, upped it then automatically was confirmed without even accepting the offer. It says right on the firs... |
Bookinhotels.com - Booking Cancelled, no detail for refunds
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Reservation - Europe.
I have just come back from a weekend in Brussels. I booked with Bookinhotels over a month ago and received my confirmation, voucher and my account was debited immediately. When I arrived to check in o... |
Expedia.com - Unnacceptable price guarantee
Complaints - Travel Companies/Agencies -
Product/Service: hotel reservation
I paid for a 2 night stay at a hotel in Tucson, AZ for a weekend in October, 2009. I made the reservation and paid in full in June, 2009. In July, 2009 I noticed the price dropped approximately 30%. ... |
Priceline.com - SUPER 8
Complaint - Travel Companies/Agencies -
Product/Service: hotel reservation
I GUESS AFTER READING ALOT OF THE REVIEWS POSTED ON THIS SITE ABOUT PRICELINE MY EXPERIENCE DOES NOT SEEM SO BAD BUT I AM STILL IRRITATED. I WILL DEFINITELY NEVER EVER USE PRICELINE AGAIN.
I BOOKED ... |
Bookinhotels.com - Bookinhotels.com are Bad News
Complaints - Travel Companies/Agencies -
Product/Service: Hotel reservations company
Bookinhotels has scammed me too, by not refunding owed money and fobbing me off when I contact them!
Having spoken to my card company and Trading Standards it looks as though I'm powerless to do an... |
Holiday Inn - Ridiculous Service!!
Complaint - Hotels - San Diego CA
Product/Service: Hotel Reservation
I made a reservation for Holiday Inn in San Diego for one room with 4 adults and double bed request thru expedia.com. I receieved a confirmation email for the room with the request couple days before ... |
Expedia.com - RIDICULOUS and HORRIBLE SERVICE!!!
Complaints - Travel Companies/Agencies -
Product/Service: Hotel Reservation
I made a reservation for Holiday Inn in San Diego for one room with 4 adults and double bed request thru expedia.com. I receieved a confirmation email for the room with the request couple days before ... |
Travelocity - Didn't book the reservation
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Reservation
My boss offered to pay for a one night hotel stay and gas in San Francisco so I could drop off some hardware that was his. So, we decided to just take a weekend, catch a Giants game, and do some sight... |
Hotwire, Inc - Hotels Rating Scam
Complaints - Travel Companies/Agencies -
Product/Service: online hotel reservations
Hotwire violated own ranking policy and rated a hotel a 3 star based on the hotel ranking of itself. Priceline, Yahoo, Expedia all ranked lower than a 3. Policy is to take an average, but when most ra... |
Priceline.com - Never book with priceline
Complaint - Travel Companies/Agencies -
Product/Service: hotel reservations
I recently went on a holiday trip booked through priceline.com they give false statements about being such a good deal. Priceline charged me 175.32 and the hotel price was 139.82, never again ... |
Hotels-Rates.com - Horrible Customer Service
Complaints - Hotels - Springfield MO
Product/Service: Online hotel reservation services
I booked a room through this company. When I got to the hotel (Comfort Inn), they had over-booked and wanted to move me to another hotel. It was 10pm, I had a tired, hungry child and we just wanted ... |
Priceline.com - False Advertising On Priceline
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Reservation
After booking 3 Priceline hotels with no problems, they advertised a hotel in specifically Fullerton, CA for $52. per night I booked that reservation and found that the hotel was not in Fullerton but ... |
Expedia.com - Expedia and Atlantis = double trouble!
Complaints - Travel Companies/Agencies -
Product/Service: Hotel Reservation
I purchased tickets off Expedia.com for a 2 night stay at the Atlantis hotel. It appeared to be a good deal but it turned out to be a big regret. What I didn't notice was that in the fine print of m... |
Hotwire, Inc - Misleading/False Hotel Star Ratings - Hotel Reservation
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Reservation
I booked a "4 star hotel" on Hotwire. It wasn't a 4 star it was a 3 star. I paid waaay to much money for this hotel, when I could have gotten it for cheaper.
When I called to complain about the sta... |
Hotels.com - Hotels.com Sucks They Are Worse Than You Can Believe
Complaints - Travel Companies/Agencies -
Product/Service: Hotel Reservations
Unresponsive to an unbelievable level...
After waiting 20 minutes, I got a hold of someone to help only to have them "disconnect" me.
Tried to call back waited ONE HOUR on hold - no answer.
A... |
Travelocity - "Confirmation" Doesn't Mean "Confirmed." "Guarantee" Doesn't Mean "Guaranteed."
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Reservation
I learned a couple of things on my trip:
1. When Travelocity sends you a confirmation email, it doesn't mean you are actually confirmed.
2. Their guarantee to "make it right, right away" really ... |
Priceline.com - $25.00 cancellation fee Lesson Learned!!!!
Complaints - Travel Companies/Agencies -
Product/Service: Hotel reservation
I recently used the internet to make a hotel reservation for one day, a week in advance. The very next day I cancelled the room because we found out we were not going as expected. I was charged a $25.... |
Priceline.com - Dishonest Customer Service Rep!
Complaint - Travel Companies/Agencies - Vincent AL
Product/Service: Hotel Reservation
Don't do business with these people they are liars, I had made a reservation on a days inn hotel web-site and was redirected to Priceline website and charged for the hotel room. I was later refunded t... |
Expedia.com - Expedia Fraud on Hotel Refund
Complaints - Travel Companies/Agencies -
Product/Service: Hotel Reservation in Monte Carlo, Monaco
I had a reservation for a week at small apartment hotel in Monaca, when reached there at 11 PM there was not body at the reservation counter or even Expedia was not available, so I check-in to a diffe... |
Orbitz - Hidden Charges
Complaint - Travel Companies/Agencies - Scottsdale AZ
Product/Service: Hotel Reservation
We booked a two night stay at the Scottsdale Resort and Conference and pre-paid. Upon arrival at the hotel we were presented with a $16.00 per person per day surcharge. This effectively added 22.2% t... |
Hotels.com - Price Guarantee Yeah Right!
Complaints - Travel Companies/Agencies -
Product/Service: Hotel Reservation
I made a reservation for the next day not worrying about a lower price through Hotels.com because of their price "guarantee". I read about how you have three days and thought I was fine well I paid $1... |
Priceline.com - Priceline Engages In Theft By Fine Print
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Reservation Via Bid
We bid $139 for a four star hotel in Santa Fe. Our bid was matched with La Posada de Santa Fe which has a mandatory $30 "resort fee" so we were charged $169 per night plus tax. We found this out whe... |
Hotwire, Inc - False Hotel Star Ratings
Informative - Travel Companies/Agencies -
Product/Service: Hotel Reservation
I decided to book an undisclosed 3 1/2 star hotel that Hotwire featured at a very good price. You rely on the accuracy of the star ratings. I've done this many times on PriceLine without a problem..... |
Hotwire, Inc - Beware of Hotwire.com!
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Reservation
BEWARE OF HOTWIRE.COM! I went online to several different sites, Expedia.com, Priceline.com, Tripadvisor.com, to research hotels for a trip and try to find a good deal. I have done this many times a... |
Hotels.com - Reservations
Complaints - Travel Companies/Agencies -
Product/Service: Hotel Reservations
I usually use Orbitz, so perhaps I am spoiled. I booked this time through Hotels.com, who only allows you to use one credit card to pay for the reservation. I guess I should have been smart enough t... |
Priceline.com - First Time User
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Reservation
I made a reservation by mistake in the wrong area not knowing Florida that well. I called immediately and they said the reservation for $60 a night was already accepted and processed. It was for 3 n... |
Orbitz - Room Not What Advertised... Never Again
Complaints - Travel Companies/Agencies - Virginia Beach VA
Product/Service: Hotel Reservations
I will never, EVER use Orbitz to reserve a room or stay at a Ramada Hotel again. I reserved and paid for my room 10 days prior to my planned trip. When I checked in, I was told that the room I reserve... |
GTAHotels.com / Rosen Centre Hotel - Bad Experience with GTAHotels.com
Complaint - Hotels - Orlando FL
Product/Service: Hotel Reservation
We reserved a room at the Rosen Centre in Orlando through GTAHotels.com. The rate was $85 US per night plus room tax. Total charged by GTAHotels was $396 for 4 nights. When we checked in to the Ros... |
Travelocity - Don't Book A Hotel They Rip You Off!!!
Complaints - Travel Companies/Agencies - Council Bluffs IA
Product/Service: Hotel Reservations
I booked a hotel on Travelocity for $57.20 which was charge to my credit card before arrival. Upon check out of this motel I was presented a receipt for $41.95 the charge of my nights stay. A differ... |