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Hotels.com - Never use them beyond a reference tool
Complaint - Travel Companies/Agencies -
Product/Service: Chicago hotel room
Booked a room for two nights in Chicago for a rate of 99.00 a night that was to include breakfast for two. Got a confirmation that had the word "breakfast" missing, just the word "free." When I went t... |
Priceline.com - Unless you are a Smoker - DON'T book hotels with Priceline
Complaints - Travel Companies/Agencies -
Product/Service: Hotel Room - Holiday Inn
When you bid on Priceline, you MUST accept their offering AND you have no recourse. This means, if you get a SMOKING room when you arrive at the hotel, you have no choice. And you can't get your mon... |
Roadway Inn Fresno - I was Ripped off
Complaint - Hotels - Fresno CA
Product/Service: unused hotel room
I booked a room online at the Roadway Inn Fresno, in Fresno, CA using Priceline services, and unfortunately for me I was unaware prior to my stay that you need to give a 24 hour notice if you will not... |
Hotels.com - Misrepresenting that the room is discounted, mispresent room, hotel location
Complaints - Travel Companies/Agencies -
Product/Service: Sofitel Champs Elysees, Paris Texas hotel room
We booked a hotel room on the telephone with Hotels.com in July for the Sofitel Champs Elysees. It was represented that it was a significant discount off the regular room rate for that hotel. Super... |
Strastosphere hotel tower - Hazardous for the customer
Complaint - Hotels - las vegas NV
Product/Service: hotel room
I stayed at the Strastosphere hotel & casino in Las Vegas Nevada. And while in the room I stepped on a safety pin that was on the carpet in my room. Needless to say it was very painful and blood did c... |
Priceline.com - NEVER USE PRICELINE
Complaints - Travel Companies/Agencies -
Product/Service: Hotel Rooms
I purchased two hotel rooms using priceline.com
Along with the purchase of the two rooms I also purchased the "TRAVLERS INSURENCE" (never pay for this).... I was unable to use the hotel rooms. So I c... |
Microtel Hotel - Knoxville, TN - Bed Bugs?
Complaint - Hotels - Knoxville TN
Product/Service: Hotel Room
My wife was awakened in the middle of the night with multiple bits on her legs. We're not sure what it was, but suspect bed bugs.
They gave us another room, but did not comp the hotel room.... |
Priceline.com - Bait and switch
Complaints - Travel Companies/Agencies -
Product/Service: Hotel room
I used Priceline.com to look for a hotel room in the Lake George, NY area for 2 nights (Oct 10-Oct 12). I decided to start my bid at $40 for a 2.5* and above. Priceline found no room for that amount s... |
Priceline.com - Charged Twice For Same Room
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Room
Customer service was rude and unwilling to listen to situation, Charged once by Priceline and again by the hotel. Priceline states its not their problem, so much for them having a partnership with th... |
Walt Disney World - "Magical Vacation---NOT"
Complaints - Hotels -
Product/Service: Hotel Room Cleanliness
I am at the end of my first day of a 6 day vacation at Walt Disney World to help celebrate my grandaughters 5th & 7th birthdays. In fact, today is Kayla's 5th Birthday. It is now 2:20am and I just fi... |
Red Carpet Inn Hotel, Fort Lauderdale,Florida 33312 - Red Carpet Inn Rip Off ! ! !
Complaint - Hotels - Fort Lauderdale FL
Product/Service: Hotel Room
My stay at the Red Carpet Inn in Fort Lauderdale Florida was the WORST room I ever paid for. As I was purchasing the room online I was advised not to shop for the price, shop for the quality. I was on... |
Econolodge at the Falls, Rainbow Boulevard, Niagara Falls, NY - Dirty, Filthy, Smelly Hotel at Niagara Falls, NY
Complaints - Hotels - Niagara Falls NY
Product/Service: hotel rooms
Please do not make your reservations at the Econo Lodge on Rainbow Boulevard. We had reservations for June 30 & July 1, 2009. When we arrived on June 30th, we found cigarette ashes in the commode, di... |
Book In Hotels.com - Cancellation Of Our Hotel
Complaint - Hotels -
Product/Service: Hotel Room
We arrived at our hotel to be told that our reservation had been cancelled 3 days before our stay due to non payment by book in hotels even though they have had payment for 6 months. I have tried to g... |
Priceline.com - No way to do business
Complaints - Travel Companies/Agencies - norwalk ct
Product/Service: hotel rooms
All I want to say is that I have read all of the bad reviews about this company and agree with all of them. What can be done? Any lawyers out there who have had a bad experience and can start a class ... |
Hotels.com - Worst Pricing And Horrible Customer Service
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Room
I booked on hotels.com a room for $109.00, just for the heck of it, I called the hotel to find out what they would charge me directly. I found out their regular rate is $99.00. I called hotels.com t... |
Priceline.com - Priceline: Why would Captain Kirk associate himself with this rubbish service?
Complaints - Travel Companies/Agencies - San Francisco CA
Product/Service: Hotel Room Reservation
I was a recent first-time customer of Priceline. My recent atrocious experience in booking a hotel room in San Francisco and the subsequent interactions with Priceline’s inept, ineffective and “so... |
Hotwire, Inc - Bait & Switch Scam
Complaint - Travel Companies/Agencies - Baltimore MD
Product/Service: 3-Star Hotel Room At Holiday Inn
I am going to make this very clear and simple. The contract with Hotire was for a 3 star hotel. This is not what you get at the Holiday Inn. We arrived and entered the Holiday Inn parking lot. Signs s... |
Hotwire, Inc - They Canceled On Me !!
Complaints - Travel Companies/Agencies - New York NY
Product/Service: Hotwire Cancels Hotel Room - Leaves Me Stranded
UNBELIEVABLE !!! I'm being driven to my hotel in Manhattan on Saturday night when I get a message on my cell phone from Hotwire that my four star hotel room reservation has been cancelled !!
I cal... |
Expedia.com - Will Never Use Expedia.com Again
Complaint - Travel Companies/Agencies - IL
Product/Service: Reservation For Hotel Room
I reserved a room for 2 nights in Mackinac Island through expedia.com for next month, by calling their (Expedia's) 800#. 10 minutes later I went on-line to look up that same hotel to see the location.... |
Orbitz and Priceline - Always comparison shop before you buy from an online agency
Complaints - Travel Companies/Agencies - Albuquerque NM
Product/Service: Hotel Room
I wanted to stay in an Econolodge in Albuquerque. Gee, I said, Orbitz claims they can do better than that. I checked Orbitz and their very, cheapest rate was $49.99. I then thought, Priceline (wi... |
Priceline.com - Avoid Priceline At All Costs. Use Hotwire Instead
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Room
Warning. Priceline customer service(if you can get through on the phone) simply reads from a scripted reply sheet to answer all concerns. They will not take consider anything you say.
RE: Cancell... |
Days Inn - Bad, Bad, Bad!
Complaints - Hotels - Riverton WY
Product/Service: Hotel Room
Bad water (muddy) which we drank YUK! Bad hotel condition - creaky, soft floors, old. Bad - broken or non-functioning water heater. PRICEY for an out-dated, ugly, unhealthy hotel - $142 per night.
... |
Asiativ.com - No Hotel No Refund
Complaint - Hotels - Bangkok
Product/Service: Hotel Room Booking Agency
I tried to book a Hotel room in Rome with these people, not only was the hotel a different hotel than the one advertised, I am still awaiting a refund although having received an email from them sayin... |
Priceline.com - Eiffel Tower Grennelle Montparnasse You Say... No An Office Park Outside Of Paris
Complaints - Travel Companies/Agencies - Paris
Product/Service: 4 Star Hotel Room in Paris
This is the letter I sent to Priceline and explains my HORROR of being booked in an office park nowhere near the Landmarks they mention in their description of where my hotel might be.
I am writing... |
Holiday Inn - Complaint Regarding a Stay in Holiday Inn Hotel in Ft. Lauderdale, Hollywood, FL
Complaint - Hotels - 2905 SHERIDAN STREET ,33020,Hollywood FL
Product/Service: Hotel Room Complaint December 2008
 We was very disappointed with our recent stay at the Holida... |
Days Inn - Amarillo Texas Hotel is Disgusting
Complaints - Hotels - Amarillo TX
Product/Service: Dirty Hotel Rooms
To Days Inn Corporate Headquarters:
December, 2008, My aunt Margaret and I, checked late into Days Inn, 2102 Coulter, Amarillo, TX 79106 A ground floor room- non smoking. When we entered into t... |
Priceline.com - Overpaid on hotel room
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Room
Priceline…half price hotel rooms? What a frigging RIPOFF! Ok, I needed a hotel room in Las Vegas for an upcoming convention so thought I’d try “negotiating” on Priceline. What a joke…I wa... |
Ramada - They Went The Extra Mile To Provide Good Service
Compliment - Hotels - New York NY
Product/Service: Hotel Room
Tonight I checked into the Ramada Plaza hotel at JFK. The appearance of the hotel itself did not match it's website, instead of a nice warm yellow color as depicted, it was a solid grey concrete color... |
Hilton Hotels - Incident While There
Informative - Hotels - San Diego CA
Product/Service: Hotel Room
I was on a business conference in Sept 08 at this hotel in San Diego for four days. The last day, while I was sleeping I was bitten by some bug, or insect. I left at 5:00 am the next morning, and wa... |
Priceline.com - Disgusting Room
Complaints - Travel Companies/Agencies - Hyannis MA
Product/Service: Hotel Room
I would never use Priceline again. The money we saved was nothing compared to the room we endured. The furniture was sticky, the wallpaper was peeling, the ceilings were leaking, there was a dirty f... |
Priceline.com - King Bed my A**
Complaint - Travel Companies/Agencies - CA
Product/Service: Hotel Room Reservations
We booked a room at a resort in Reno for a weekend anniversary getaway. The hotel stated they did not have any more king rooms available. After checking with Priceline, they showed rooms with a king b... |
Priceline.com - Priceline Will Lie To Keep Your Money
Complaints - Travel Companies/Agencies - Norwalk CT
Product/Service: Hotel Room
I had a room reservation that I cancelled with te Hotel directly when my itenary changed. Unfortunately, while on the road I did not have access to Priceline and this seemed the most direct method of ... |
Clarion Hotel - Antietam Creek Hagerstown, MD - The Worst Stay... Ever...
Complaint - Hotels - hagerstown MD
Product/Service: Hotel Room
In June of 2008 my partner and I had decided to leave the house we were renting and move into a hotel room- long term. We did not want to sign any more leases and were tired of things not being fixed... |
Dubeau Hostel Flagstaff, AZ - Miscommuincation Leading To Bad Customer Service
Informative - Hotels - flagstaff AZ
Product/Service: Overnight Stay Hostel Hotel Room
Prior to my arrival in Flagstaff AZ I phoned both local hostels of which are listed on this site. Both of which told me on the phone that an out of state driver's license would suffice to get a room ... |
Days Inn - Disgusted And Then Insulted...
Complaint - Hotels - Orlando FL
Product/Service: Hotel Room #284
Service Issues:
Carpet by the front door was soaking wet, Bathroom light was not functioning, the tub in the bathroom was not clean, bed was not made fully and was dirty, garbage and personal produ... |
Travel Lodge/Super 8 - Bad Experience with Travel Lodge/Super 8 - Shelburne, VT
Complaints - Hotels - Shelburne VT
Product/Service: Hotel Room Block
In October 2007, I blocked off 36 rooms with Travelodge for my wedding this October 2008. I received Group Code #CG2200. Guests booked their rooms. In early May, I left a voicemail on Trey's answeri... |
Choice Hotels - Wet Floors
Informative - Hotels - IL
Product/Service: Hotel Room With Wet Floors
Comfort Suites.
We rented a room in mount vernon Illinois,
on June 20th .
Would you believe they cleaned the carpet in the whole hotel and didn't mentioned that fact to anyone who was checking... |
Baymont Inn - Completely Unacceptable
Complaints - Hotels - 35216 AL
Product/Service: Hotel Room For 2 Nights
For $80/night, I realize that 5-star quality is not expected, but a recent stay at the Baymont Inn at I-65 exit 252 in Alabama (Vestavia Hills/Birmingham) was horrendous. "Unclean" is the best summary... |
Priceline.com - Fraudulent booking
Complaint - Travel Companies/Agencies - Los Angeles CA
Product/Service: Hotel room/construction site
I used Priceline.com for the first time to book a hotel room. I went to Name Your Price, put in my price, my area (Beverly Hills/West Hollywood), and requested a 4 Star hotel. I was booked (nonrefun... |
Ramada - Dirty Room
Complaints - Hotels - St-Augustine FL
Product/Service: Hotel Room
Ramada Inn, St-Augustine, Florida - the dirtiest hotel room I have ever stayed in. Animal excrements in corners, dusty, sticky night table and table, poorly working ventilation system, dirty bathroom... |
Hotwire.com - Fraudulent Rating - Lafayette
Complaint - Hotels - Lafayette LA
Product/Service: Hotel Room
The problem is that Hotels.com not provide accurate information. the rating for this hotel is 1 star or less. I was told I'd get a hotel comparable to a 2 star. Your rating was fraudulent. I went onl... |
NYLO Hotels - Horrible expirence at a NYLO Hotel
Complaints - Hotels - Plano TX
Product/Service: Hotel Room
If you have your choice of staying at a NYLO Hotel and ANY KIND OF EVENT is scheduled I would drop your booking immediately. Here I sit in my hotel room at 1:44 in the morning. I need to be up and get... |
Quality Inns, Suites & Hotels - Problem Stay At Hotel
Informative - Hotels - Pigeon Forge TN
Product/Service: Hotel Room
We stayed at the Quality Inn in Pigeon Forge last week and had a miserable time. Rock hard beds, heat at 80 degrees or turn it off and freeze, no in between. There were 4 of us but we could only get... |
Ramada - Stay Away! Terrible Customer Service And Poor Amenities
Complaints - Hotels - Hollywood CA
Product/Service: Hotel Room
How many things can go wrong in one week stay at the Ramada Inn at 1160 N. Vermont Ave, Hollywood? Well, my husband and I stayed for 6 nights and we found numerous issues with this hotel. First, the... |
La Quinta Inn New Orleans Camp Street - Vehicle wrecked by valet
Complaint - Hotels - New Orleans LA
Product/Service: Hotel room
I will not stay at a LaQuinta establishment again. My vehicle was wrecked by Valet (have a witness that saw the accident) and Hotel would do nothing to help. Tons of college kids staying at hotel and ... |
Best Western Hotels International, Inc. - Management complaint of service
Complaints - Hotels - Anchorage AK
Product/Service: hotel room
We are very dissatisfied with the Best Western Barratt Inn in Anchorage, AK. We paid a high price for a room and the television did not work. We reported it and no one came to check on it. We sat i... |
Days Inn - Days Inn - Groton, CT
Complaint - Hotels - GROTON CT
Product/Service: Hotel Room
Extremely poor place to stay! My kids have officially named it the "dump inn". Stinky rooms, dirty bathroom, old rooms, not inviting - no pictures on walls - I was totally grossed out and didn't sl... |
Priceline.com - Complete disrespect for customers
Informative - Travel Companies/Agencies -
Product/Service: Hotel Room
I purchased a hotel room through priceline.com using "Name Your Own Price" on the 25th of June for a one night stay in Colorado Springs, Colorado on 29 June. I won with a bid of $42 and a total of $53... |
Motel 6 - Urine, feces and other hotel extras
Complaint - Hotels - Tampa FL
Product/Service: Hotel Room
My wife and I are regular Motel 6 customers. We've found that what most Motel 6's lack in amenities, they make up for in price and basic comforts. Since we travel to places to see the places, not stay... |
Priceline.com - Customer Service / Hotel Room
Complaints - Travel Companies/Agencies - va beach VA
Product/Service: Hotel Room
I had a horrible experience with these people. I booked a room through them got their and the hotel had wrong info, my name and other credit card info,so we called from hotel they were the rudest peop... |