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Orbitz - I Hate Orbitz Too
Complaint - Travel Companies/Agencies -
Product/Service: Customer Service
My bank account was cleared out by Orbitz. A ticket was purchased from Spain by someone using my debit card which is with myank in the United States. I called the fraud department and spoke to a rude ... |
Orbitz - Reservations
Complaints - Travel Companies/Agencies -
Product/Service: Cancellation Policy
I am extremely frustrated with Orbitz. I made hotel reservations through them. About 10 days prior to my trip I decided to stay at another hotel. Cancelled my reservation through Orbitz and receive... |
Orbitz - Three Strikes and Orbitz is Out!
Complaint - Travel Companies/Agencies - Chicago IL
Product/Service: Air travel bookings
Three Strikes and Orbits is Out!
I once was a very happy Orbitz customer, heartily recommending Orbitz to others. I like the way Orbitz’ searches work, how they can be refined, and how going and... |
Orbitz - No help for the Consumer
Complaints - Travel Companies/Agencies -
Product/Service: Flight Arrangements
Tried to use Orbitz to book airline tickets online. Glitch happened and the ticket was issued under the wrong name. Orbitz said they culd help, but then changed their story and told me to contact Spi... |
Orbitz - Hotel booking cannot be completed with the average nightly rate specified
Complaint - Travel Companies/Agencies -
Product/Service: Hotel
I was trying to make a reservation on Thursday, 10/29/2009 for a 4 nights stay in Washington DC in January. So I happily log in to Orbitz and search for hotels. It shows up Crowne Plaza Hotel THE HAMI... |
Orbitz - Be careful with booking with Orbitz
Complaints - General Stores -
Product/Service: Hotel booking
Be careful with booking hotel rooms through Orbitz! We booked a room with in room jacuzzi for our 1 year wedding anniversary, got confirmation by email from Orbitz and less than 24 hours before our re... |
Orbitz - Orbitz is Terrible! Please do not use them!
Complaint - Travel Companies/Agencies -
Product/Service: Flight
I bought (2) $1500 first class tickets from Orbitz. There was a travel delay and I have been rebooked on a coach seat. I did not get my money back and Orbitz was unwilling to help me find another fl... |
Orbitz - Why does it take 24 hours to ticket a reservation?
Complaints - Travel Companies/Agencies -
Product/Service: Airfare
I booked a trip to India on British Airways (BA) through Orbitz for a very low fare last night and this morning I received an email saying my trip had been cancelled. Both BA and Orbitz had the same f... |
Orbitz - Beware of Orbitz.com Scams
Complaint - Travel Companies/Agencies -
Product/Service: Airline Tickets/ Airport Transfers
I booked airline tickets for my family of four (including two minors) from Los Angeles to Rome via Detroit. There were four flight segments (on Northwest) : Los Angeles to Detroit, Detriot to Rome, Ro... |
Orbitz - Your LOSS, not Orbitz
Complaints - Travel Companies/Agencies -
Product/Service: Reservation
DO NOT USE. I had one small incident when my flight was delayed so I missed my hotel reservation. YOu know what Orbitz did? They deleted my account so I couldn't log in and when I try to contact them ... |
Orbitz - Regular Orbitz user
Compliment - Travel Companies/Agencies -
Product/Service: Calgary to Bangkok
I have been booking with Orbitz this trip which involves 3 different airlines on the outward and return segments for the past 3-4 years at least 2 times per year. I found Orbitz to be the cheapist. ... |
Orbitz - Horrible Customer Service
Complaints - Travel Companies/Agencies -
Product/Service: Flight Change
We were vacationing in Hawaii when we received news that my 3 year old nephew had died. We needed to change our return flight so that we could make it back in time for the funeral. We called the air... |
Orbitz - Reasons Not To Use Orbitz
Complaint - Travel Companies/Agencies -
Product/Service: Hotel reservations
I sent a complaint letter to Orbitz about their service and all I got in return was a form letter. Screw this company and I advise anyone and everyone not to book with this company. Original letter an... |
Orbitz - Better than other booking sites
Compliment - Travel Companies/Agencies -
Product/Service: Orbitz
Orbitz is far better than other booking sites. It gives a Price Assurance refund if another person book the same hotel deal or flight at a lower rate than you. The customer service is outstanding.
... |
Orbitz - I will never use Orbitz again
Complaint - Travel Companies/Agencies -
Product/Service: Airline Tickets to Alaska
Nine months before a trip to Alaska myself and a group of friends purchased airline tickets through Orbitz. We booked the flight, picked seats and were excited about our trip. Someone we knoew booked... |
Orbitz - Don't use ORBITZ
Complaints - Travel Companies/Agencies -
Product/Service: Package air & hotel
Today I was supposed to fly to Puerto Vallarta, I took public transportation and of all days to have delays. I showed up at the airline counter one hour prior to my departure. They had closed the fl... |
Orbitz - Terrible customer service
Complaint - Travel Companies/Agencies -
Product/Service: Flights
Orbitz charged my card for a flight I did not book. I called them and they said that they didn't, then they said that it was just pending and I'd have to wait 3 days to get my money back. They just ... |
Orbitz - False Flights
Complaints - Travel Companies/Agencies -
Product/Service: International Tickets
I was trying to book flights from the United States to South America, and Orbitz came up with about 15 really cheap flights, so I got exited, and tried to buy one. One after another the flights were "... |
Orbitz - No changes to pkg deals
Complaint - Travel Companies/Agencies -
Product/Service: flight/hotel
I tried to cancel my hotel portion of trip two weeks before travel and was told no. Even after purchasing travel insurance!!... |
Orbitz - Orbitz car rental services
Informative - Travel Companies/Agencies -
Product/Service: car rental
I have used Orbitz car rental services for many years and have been satisfied. However, DO NOT RENT HERTZ vehicles from Orbitz. Hertz does not honor the quotes given by Orbitz and it takes an "act o... |
Orbitz - Car Rental Insurance
Complaint - Travel Companies/Agencies -
Orbitz gave me travel documents that had no information on it regarding the fact that I had purchased insurance and there was no customer service phone number to call.
The rental company ... |
Orbitz - Never use Orbitz!
Complaints - Travel Companies/Agencies -
Product/Service: Customer Service
I am so fed up with Orbitz. They have been useless to me. I booked 5 tickets for my family to Canada. They have hidden service fees that they don't tell you about. Also, when I booked the flight ove... |
Orbitz - Unbelievable - try rebooking with a canceled Orbitz ticket
Complaint - Travel Companies/Agencies -
Product/Service: airline ticket rebook
I've been on the phone for a good 30 minutes, being transferred around until I'm talking to someone in a foreign country who tells me that the $750 canceled ticket I want to trade for a $189 ticket ca... |
Orbitz - Oops
Complaints - Travel Companies/Agencies - RI
Product/Service: airline ticket
I recently bought a pair of round trip tickets to costa rica. I purchased the tickets online with a credit card and no hassle. days later I checked my bank account to see that nearly $900 was missing.... |
Orbitz - Charges
Complaint - Travel Companies/Agencies -
I booked a hotel and canceled shortly after but Orbitz still debited my account and is causing problems refunding mt money. I filed with my bank for a refund.... |
Orbitz - Poor Customer Service
Complaints - Travel Companies/Agencies -
Product/Service: Airline Tickets
Just wanted to say that Orbitz has terrible customer service. Give you wrong or incomplete information and make promises that they have no intention of keeping. After getting wrong info when a date ... |
Orbitz - Horrible Experience
Complaint - Travel Companies/Agencies -
Product/Service: Wedding Reservations
I booked a honeymoon suite with Orbitz.com in order to save $300. I even called Orbitz to make sure the reservations were for the room we wanted. When we showed up at the resort it was the basic roo... |
Orbitz - Lost $406 because of Orbitz
Complaints - Travel Companies/Agencies -
Product/Service: Airline tickets
My sister booked two tickets for my mother and nephew, apprx $500 cost. She paid the $27 fee to be able to change the tickets. We did need to change the tickets to 4 days earlier, and when I called... |
Orbitz - Awful Experience - I Will Never Book With Orbitz Again!
Complaint - Travel Companies/Agencies -
Product/Service: International Flights
My husband and I booked international flights from the US to New Zealand, from NZ to Australia, then back to the US.
We made it to NZ with no problem, but trying to go from NZ to AUS, we were tol... |
Orbitz - Lousy customer service when flights were cancelled to Mexico
Complaints - Travel Companies/Agencies -
Product/Service: Airline Ticket refund
We booked tickets to Oaxaca, Mexico in February for a 10 day stay in June - Dallas to Mex City to Oaxaca.
Just 2 weeks before our trip, we were informed that our flights had been cancelled. We wer... |
Orbitz - Hidden Charges - Horrible Customer Service
Complaint - Travel Companies/Agencies -
Product/Service: Vacation Package
Never never will I use ORBITZ again.
I have bought a vacation travel for 5 in an all inclusive resort where children under 12 stay and eat free but Orbitz ended up charging me full price for a 6 y... |
Mexicana, Orbitz - Don't Book Online
Complaints - Travel Companies/Agencies -
Product/Service: Travel
We were supposed to go to Cancun for my brother's wedding in June but since the swine flu hit, nobody wants to go. We are trying to change our flights to another destination but the airline (Mexicana... |
Orbitz - Orbitz Customer Care Sucks. They Are Cheaters
Complaint - Travel Companies/Agencies -
Product/Service: Change/Cancellation Of Tickets
They kept me on hold for 2 hours and made a false promise that my flight has been cancelled. But still they charged me and I didn't even get a credit.
This happened thrice and am not going to use O... |
Orbitz - Hidden Charges
Complaints - Travel Companies/Agencies - Scottsdale AZ
Product/Service: Hotel Reservation
We booked a two night stay at the Scottsdale Resort and Conference and pre-paid. Upon arrival at the hotel we were presented with a $16.00 per person per day surcharge. This effectively added 22.2% t... |
Orbitz - Price cut ripped off
Complaint - Travel Companies/Agencies -
Product/Service: vacation package
I booke a vacation package with orbitz. a few days later I looked up tha e save package on orbitz and the price was cut down. i called orbitz and asked for a refund on the deference. they stated that... |
Orbitz - Will I Ever See My Money
Complaints - Travel Companies/Agencies - New York NY
Product/Service: Flight Reservation
I made a reservation for a flight to Deli online, at orbitz.com on 01/18/2008 the flight was on 2/18/09. The total for the flight reservation was $854.40 But I had to cancel the reservation so I calle... |
Orbitz - Need Vacation Pkg Manager Contact Info
Informative - Travel Companies/Agencies - Tampa FL
Product/Service: Vacation Package Booking
I booked my trip last week -- paying $1752 - today this same package is $1518 and I am now being told that Orbitz does not guarantee prices, and I cannot get an adjustment. I'm looking for contact in... |
Orbitz - I'll Never Ever Purchase Anything Through Orbitz Again
Complaints - Travel Companies/Agencies -
Extremely poor customer service guaranteed. Book a hotel couple of months back, and when I arrive at the hotel, the reservation can't be found and was for the previous month instead. Called them (afte... |
Orbitz - Phantom Charges Ruined My Bank Account
Complaint - Travel Companies/Agencies - Oakland CA
Product/Service: Credit Card Over-Charging
Last night I was on the ORBITZ website, and after finding the flight I needed, I selected a flight, provided all the passenger, address, and credit card information, and clicked the button to confirm ... |
Orbitz and Priceline - Always comparison shop before you buy from an online agency
Complaints - Travel Companies/Agencies - Albuquerque NM
Product/Service: Hotel Room
I wanted to stay in an Econolodge in Albuquerque. Gee, I said, Orbitz claims they can do better than that. I checked Orbitz and their very, cheapest rate was $49.99. I then thought, Priceline (wi... |
Orbitz.com - Never Book Your Ticket Through Orbitz!
Complaint - Travel Companies/Agencies -
Product/Service: Customer Service
I booked my international tickets through Orbitz because I believed in their reputation which is " always guarantee the cheapest ticket ".
When I found out the tickets were intensively dropped( a... |
Orbitz - Orbitz Doesn't Reveal That A Hotel's Elevator Is Out Of Service...
Complaints - Travel Companies/Agencies - New York NY
Product/Service: Hotel And Air Package
After I reserved an air/hotel package for a trip to Chicago through Orbitz, I learned the hotel I booked would have no elevator service until April.
I called Orbitz to see about switching hotels. ... |
Orbitz - Do not use Orbitz
Complaint - Travel Companies/Agencies -
Product/Service: Reservations
I spent 4 days and 4 1/2 hours today with their outsourced reservation team trying to change flights. With airfares going down I wanted to pay the 200 penalty and their 30 change fee to save 175 a tic... |
Orbitz - Great Stay at Best Western Resort in Clearwater, Fl
Compliment - Travel Companies/Agencies - Clearwater, FL
Product/Service: Excellent Service
We reserved rooms through Orbitz at the Best Western Resort in Clearwater, Fl.
The resort was wonderful, Clean rooms, friendly, and professional staff. We came in a day early and they found us a roo... |
Orbitz - Orbitz Is Out To Get You
Complaint - Travel Companies/Agencies - Atlanta GA
Product/Service: Hotel
I went to the hotel I had reserved for two nights through Orbitz and it was dirtier than a rent-by-the-hour hotel (I would imagine). I complained, setup another hotel, and left a note to the manager ... |
Orbitz - Vacation Planing From Hell
Complaints - Travel Companies/Agencies - MO
Product/Service: "Reservations"
My friend and I decided to take a trip. As we were using the Orbitz website it asked for our credit card number for the payment. We entered in his first and it had an error. It said to call the bank. ... |
Orbitz - Room Not What Advertised... Never Again
Complaint - Travel Companies/Agencies - Virginia Beach VA
Product/Service: Hotel Reservations
I will never, EVER use Orbitz to reserve a room or stay at a Ramada Hotel again. I reserved and paid for my room 10 days prior to my planned trip. When I checked in, I was told that the room I reserve... |
Orbitz - Buyer Beware And Go Elsewhere
Complaints - Travel Companies/Agencies - FL
Product/Service: Flight Changes / Cancellations
You will lose your money and your mind trying to deal with Orbitz customer "service" representatives. I gave up after three long phone calls in which no one could give me an answer or explanation tha... |
Orbitz - Lost More Than $1000 In One Day Because Of Orbitz
Complaint - Travel Companies/Agencies - Tampa FL
Product/Service: Airline Tickets
I booked 3 airline tickets with Orbitz, by their mistake they put my wife name instead of my daughter's name, to fix it they told me to cancel the trip and start another one, I did that, after they to... |
Orbitz - Higher Than Regular Rates
Complaints - Hotels - Las Vegas NV
Product/Service: Luxor in Las Vegas Pyramid Deluxe
I booked a trip to Las Vegas at the Luxor hotel. I was charged $150.00 a night for a Pyramid Deluxe room. I found out that the regular hotel rate is $129.00 a night. The Pyramid room was not inhabitab... |