|
|
Pep Boys - Never going back...
Complaint - Other Auto -
Product/Service: Mechanic work
I had to take my Acura in for work at Pep Boys in Long Beach because I needed a quick and easy fix. In the past I have taken my Acura to the dealership, but lately have not been able to afford their w... |
Pep Boys - Poor customer service
Complaints - Other Auto - Sterling Heights MI
went to this store & bought the Car ramps, next day I take it back to return because it poor quality, the manager make a big deal and not take it back due to open box( I had the receipt), finally he ... |
Pep Boys - They went all "Rack & Pinion" on me!
Complaint - Other Auto - Bay Shore NY
Product/Service: Poor Service
Despite hearing not-so-great things about them in the past, I'd go there frequently simply because the hours are convenient. I took my car there for an oil change and State Inspection. I also notice... |
Pep Boys - When the light goes on... stay away from Pepboys
Complaints - Other Auto - Fresno CA
Product/Service: Pepboys FREE check engine light diagnostic
I went in for a scheduled appointment to find out why my check engine light was on and see if I could get it fixed so I could smog my car. The Pepboys rewards card shows "FREE check engine light diag... |
Pep Boys - Poor Service
Complaint - Other Auto -
Product/Service: Oil Change
My wife took her new 2010 Camry into the Pep Boys on Davis Highway in Pensacola, FL for a routine oil change. Service was promised to be completed in half an hour. More than two hours later it was d... |
Pep Boys - Most arrogant automative shop in US
Complaints - Other Auto - Schenectady NY
Product/Service: Tire Service
I went to change my tire. Pep boys behaved as if they are the only shop in US which sells tires. May be this is a problem only with Pep Boys in Central Avenue, Schenectady, NY. Its not only with me. e... |
Pep Boys - Trying to take me to the cleaners!
Complaint - Other Auto -
A trip to Pep Boys gone bad, I went in for a brake job thats it! my husband was with me my car a toyota- sienna van . we waited for the service I said I need brake repair . so, as we waited the... |
Pep Boys - Lost center wheel caps
Complaints - Other Auto - Colorado Springs CO
Product/Service: New tires
First, I encourage this complaint be sent to main office for review.
I went into Pep Boys for an alignment, 4 new tires, and fuel filter change on 11/07/09. What I got was a fuel filter change, a t... |
Pep Boys - Oil change
Complaint - Other Auto - JERSEY CITY NJ
Product/Service: oil change passat 2006
It was worst oil change ever 2 hours and did`t do anything.
I bring my own oil and filter manager told me I have to wait 40 minutes. After 1 hour and 15 minutes they take my car to garage. "Mechanic"... |
Pep Boys - Bait and Switch
Complaints - Other Auto - West Hartford CT
Product/Service: Tire sales
Did you ever go to a store to purchase tires and be told you had to have the car with you or they could not honor the price quoted? Well the West Hartford CT Pepboys store told me just that. They refu... |
Pep Boys - PepBoys Made A Bad Situation A Lot Better
Compliment - Other Auto - Mobile AL
Product/Service: Battery Installation
I recently posted a complaint about my experience when having a battery installed. Someone read the complaint and contacted the store manager from that location. He in turn called me, offered to swa... |
Pep Boys - NOT MUCH MONEY!
Compliment - Other Auto - EASTNORRON PA
Product/Service: THERE SERVICE
Went to pepy"s the otherday they told me that to change 4 tire"s and mount them on my rim"s, and balance them would cost me $108.00 thinking ok that must be going price went to the tire shop on the co... |
Pep Boys - Unhappy with service
Complaint - Other Auto - Mobile AL
Product/Service: Battery Installation
I went to PepBoys to have my battery checked. When the guy walked out to check it, he told me the car wouldn't crank. He quoted me prices for 2 different batteries. I told him that I would go ahead... |
Pep Boys - Rip Off
Complaints - Other Auto - Newington CT
Product/Service: Tires
We went to Pep Boys in Newington Ct to purchase 2 tires. Since the tire on our car was flat we could not drive the car in. We brought the flat tire and rim with us. They mounted a new tire on the rim ... |
Pep Boys - Radiator Splash-up job
Complaint - Other Auto -
Product/Service: Radiator flush
To Unsuspecting new customers,
My experience with PepBoys was a horrible one. The entire mix-up was that the Good-Old-Boys forgot to but the radiator cap back on and in place after fixing my radia... |
Pep Boys - Not so express Express service
Complaints - Other Auto - Hampton VA
Product/Service: Oil changE
Went today (9/7/09) to have an oil change. was informed that there was 3 or 4 cars ahead of me and that it would be about 4 hours before they would be able to change the oil. Yet in their customer l... |
Pep Boys - Unacceptable Customer Care by Manager
Complaint - Other Auto - West Mifflin PA
Product/Service: Return of product
Ordered parts from PEP BOYS and finally received after 3 weeks wait. Took hope to find parts broken.
Returned with parts and spoke with ASST MANAGER which was very professional. I did not have recpie... |
Pep Boys - Rip off parts and service
Complaints - Other Auto - Mesa AZ
Product/Service: 1996 Plymouth Voyager AC and alternator
In May, 2009 I took my van to Pep Boys on Country Club Drive in Mesa, AZ for a replacement alternator. I declined the extended warranty for $16. Here it is September, 2009 and I'm going to have to p... |
Pep Boys - Customer No Service and Physical Threats
Complaint - Other Auto - Panama City FL
Product/Service: Diagnostic Test for Hesitation and Rough Idle issue
I dropped my truck off for service this morning at about 10am for hesitation and rough idle issues at the Panama City, FL 23rd Street location. I was told by the service manager that they would run a ... |
Pep Boys - Degraded standards
Complaints - Other Auto -
Pep Boys standards for their techs is well below industry standards. As a former employee and an ASE certifide master tech. I find it disturbing to see ASE ads on stores that may not have any techs... |
Pep Boys - Lousy service at Pep Boys and very overpriced
Complaint - Other Auto - Sterling Heights MI
Product/Service: Brakes and warranty service
Well at 1:30 on a Sunday I took my car back for warranty service on the breaks that I got just 1 month ago. At 3:00pm on Monday I still had not heard from them, so I called. First call they told me ... |
Pep Boys - Incompetent, Inconsiderate, Unprofessional, DON"T EVER GO THERE!
Complaints - Other Auto - Any Town
Product/Service: Auto services
Whether it is an oil change, a tire change, a battery or alternator, the one thing you can expect at any Pep Boys locations is a level of incompentence and insolence that is unmatched in the modern ag... |
Pep Boys - NYS Inspection FAIL
Complaint - Other Auto - Buffalo NY
Product/Service: NYS Inspection
I made an appointment to get my car inspected (96 Taurus). 3 HOURS(!) later they finally contact me and tell me that it fails for 4 different issues (3 that I've known about and passed inspections bef... |
Pep Boys - Unbelievable: A Pepboys store doesn’t assume its responsibility which is as clear as black and white
Complaints - Other Auto - Laurel MD
Product/Service: Car wheel
The short story: after a smooth drive of about 30-minute (about 20 miles) from a Pepboys store to my home, all four wheel covers, claimed by the store to have been installed, on my Honda were missing.... |
Pep Boys - Stalling tactics
Complaint - Other Auto -
Product/Service: tire replacement
Against my better judgment, I went to PepBoys on a Saturday afternoon. I needed tires replaced, and I specifically asked if they could do the replacement in 30 minutes. They said yes. 30 minutes later... |
Pep Boys - No One is Minding the Store
Informative - Other Auto -
Product/Service: Brake Replacements
After a rather upsetting ordeal with the brakes on my 1995 Saturn, I just want to state that getting any satisfaction from PepBoys Customer Relations department is almost impossible. I was routed at ... |
Pep Boys - Pepboys Manager's Willing To Help You In Any Issue You May Have During Your Visit
Informative - Other Auto - Norristown PA
Dear Pep Boys Customer's,
I, Amit Gupta and Frank Green are manager's at your Pep Boys Norristown PA, willing to help every day our customer's, making them a priority by following Pep Boys Culture... |
Pep Boys - Biggest fraud ever! "Pep Boys @ cobb pkwy marietta ga
Complaints - Other Auto - Marietta GA
March/April 2009, I was out of town and my wife took our Nissan Quest to Pep Boys to have the wind shield wipers fixed. They kept the van for the whole day. at night when she picked up the van they ch... |
Pep Boys - If You Have An Issue And You Are A Customer
Informative - Other Auto - Savannah GA
Product/Service: PepBoys Savannah
I wanted to post here that if any customer ever has an issue with Pep Boys they can call 1-800-PEPBOYS and we will respond within 48 hours. I apologize for any service issues that may have been repor... |
Pep Boys - Suspension and tire change
Complaints - Other Auto - Astoria NY
Big name but very poor service. I am talking about 21st and 39th ave in Astoria, Queens. [snip] sounds like a nice man until you pay, however, he'll laugh after your car is done... so if that manager ... |
Pep Boys - Rip Off Boys
Complaint - Other Auto - Norristonw PA
Product/Service: Unsatisfactory Work
Dear Michael CEO of Pep Boys
I decided to take my car to Pep Boys on 5/23/09 store 19 on Germantown Pike in Norristown, Pa. My car was cutting off while I was driving it and when I tried to acceler... |
Pep Boys - Poor Service, Needless Parts
Complaints - Other Auto - Queens NY
Product/Service: 1997 Nissan Sentra
My muffler was making a lot of noise, so I took my 1997 Nissan Sentra to a Pep Boys at 38-50 21st st, Queens, New York.
The mechanic who took my keys told me to wait inside the store while he takes... |
Pep Boys - Pep Boys Auto Repair Rip off beware over priced labor & parts
Complaint - Other Auto - jacksonville FL
Product/Service: water pump replace repair
I had a leak coming from my water pump so I went to pep boys for the first time I just moved to the area I didn't have any where else that I thought I could trust. So the tech said its $34.99 to check... |
Pep Boys - Ridiculously Bad Service
Complaints - Other Auto - Savannah GA
Product/Service: Car Trouble
I would rather smash my own fingers, one at a time, with a ball-peen hammer than take my car to the Pep Boys on Abercorn Street in Savannah, GA again. When my vehicle began starting slowly, idling rou... |
Pep Boys - Rancho Cordova Rip Offs!!
Complaint - Other Auto - Rancho Cordova CA
These rip-off artists should get their business license pulled! $800 for work I did NOT ask for, work I did NOT authorize! It's against the LAW, boys! They didn't even fix the small leak problem - ... |
Pep Boys - Service Rip Off
Complaints - Other Auto -
Product/Service: Brakes
My daughter (17 yr old, knows nothing about cars) took her 2002 BMW to Pep Boys because her brakes were making a noise. To cut a long story short they asked for $780.00 to replace all rotors/brake pad... |
Pep Boys - Replacing Things That Don't Need Replacing
Complaint - Other Auto - Forest Park GA
Product/Service: Alternator Belt
First, I would like to give you a little background. I am an Army Reserve transportation officer stationed at Fort Gillem, GA. and consider myself to be at least above average in knowledge of mechanic... |
Pep Boys - Don't Get Your Brakes Done Here!!!
Complaints - Other Auto - San Mateo CA
Product/Service: Brakes
I got a brake job from Pep Boys about a year ago and will never go back again. My brakes are so messed up that I am in need of new ones and rotors!!! I took it back to them a total of three times an... |
Pep Boys - Excessive Prices & Rip off
Complaint - Other Auto - Miami FL
Product/Service: Water Thermostat, Timing Belt & Water Pump
My car engine heat light was really hot so I took it to Pep boys on 57th Ave Nw 167th Miami, Fl, they charged me for a $35 checkup & later had charged me $496 & told me it was because of the thermosta... |
Pep Boys - Rip Off Boys
Complaints - Other Auto - Spingfield MA
Product/Service: Tire Alignment
I needed my tires changed from winter to summer and also needed an alignment, so since I bought the winter tires from Pep Boys I figured they could handle the job. Well to make a long story short I wa... |
Pep Boys - Dishonest Service Work
Complaint - Other Auto - Evansville IN
Product/Service: Timing belt ,water pump. 1993 Toyota T100 4X4
I notice a small amount of antifreeze on my garage floor. I do most of the mechanic work on my car and truck. So I started checking for the leak. Checked radiator, radiator hoses, heater hoses, coolan... |
Pep Boys - Bait and Switch
Complaints - Other Auto - Monroeville PA
Product/Service: Tires and Rims
I went to Pep Boys three times because the tire guy was off and no one else could help me. Finally after waiting in line for twenty min the tire guy told me to come back the next day they would have m... |
Pep Boys - Incompetent Company and Employees
Complaint - Other Auto - Ft Lauderdale FL
Product/Service: Vehicle Inspection, Service And Pricing...
This letter was sent to Corporate without response:
February 8, 2009
To Whom It May Concern:
On January 30, 2009, I brought my 2000 Chevrolet Blazer into your Pompano Beach location to have m... |
Pep Boys - Shop Supplies Charge?
Complaints - Other Auto - Dedham MA
Product/Service: Vehicle Repair
So I just had my vehicle repaired by Pep Boys out here in MA. They put on a muffler (per my request, the old one was rotted through in several spots) and also changed the oil per my request and repai... |
Pep Boys - 3 Hours And An Overnight Wait At Pep Boys For An Oil Change? C'mon...
Complaint - Other Auto - Bear DE
Product/Service: Oil Change / Basic Service
So it was time for yet another oil change on the 2008 Honda and I took it down the road to Pep Boys as they are the most convenient local place for me to have it serviced. I like their prices and hav... |
Pep Boys - Pepboys Is Horrible!
Complaints - Other Auto - Sunnyvale CA
Product/Service: Tire Repair
I had a very slow leak in my Driver's side rear tire for a week or so. So, I took my car to our local Pepboys on 2/21 to have them check it out. When we arrived first thing in the morning, they were a... |
Pep Boys - A Manager With A Heart!
Compliment - Other Auto - Miami FL
Product/Service: Emergency Tire Replacement
After a stressful day being stranded far from home with 2 tired, fussy toddlers and dealing with AAA from 4pm until 8:30 pm...Pep Boys was the perfect end to the grueling day!
Being on a tight bud... |
Pep Boys - Ripped Off
Complaints - Other Auto - Naperville IL
Product/Service: Indicator
I went to pep boys around February 1st, 2009 to have my car worked on. My car needed a starter, gear shift fixed, and my indicator so I can know what gear I'm in. Three weeks later there still looking... |
Pep Boys - I Love Pep Boys
Compliment - Other Auto - AZ
Product/Service: All
I worked for Pep Boys for 35 years retiring in 2005 from store 776 in Las Vegas NV. I only want to say if the public would only listen to what the counter and service people had to say there would be ... |
Pep Boys - Grateful For Poor Service
Complaints - Other Auto - Austell GA
Product/Service: Auto Repair
For once I'm grateful for the awful service received at the Pep Boys in Austell, GA. Took the car in on Friday for a small engine oil leak. Was told the repairs would be completed on Saturday for $600... |