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Priceline.com - Price customer service sucks
Complaint - Travel Companies/Agencies -
Product/Service: Rental car
I wanted to rent a car so I went to Priceline.com and made a reservation one week ahead. My plans changed due to emergency surgery being done on mys son. I call Priceline 10 hours after the reservatio... |
Priceline.com - How slow can a refund be?
Complaints - Travel Companies/Agencies -
Product/Service: Airline ticket refund request
Almost three weeks ago, I purchased 3 airline tickets using priceline.com. with my credit card. 12 hours later, I called back to cancel one of the tickets. She said it would be done electronically in ... |
Priceline.com - Buyers Beware
Complaint - Travel Companies/Agencies -
Product/Service: airline ticket
I recently bought airline ticket through Priceline and I need to make changes on the ticket. Called the airline they told me Priceline had to handle the matter, but not to worry the ticket price was ... |
Priceline.com - Customer Service Insider
Informative - Travel Companies/Agencies -
Product/Service: Customer Service
Just a few quick notes on the other side of Priceline. While most if not all of their customer service is outsourced it is not all offshored. The representatives that they hire do in fact read off o... |
Priceline.com - Priceline effectively demolished my bankk account and ruined my week.
Complaint - Travel Companies/Agencies -
Product/Service: Booking
I recently booked a 4 night stay in Las Vegas, NV and requested a non-smoking room, because I am allergic to smoke. When I arrived at the hotel, the Doubletree, not only wasn't helpful they were downr... |
Priceline.com - Bad customer service
Complaints - Travel Companies/Agencies -
Product/Service: hotel
I wanted a 3 star hotel near the Mall of America. I won a hotel and looked on tripadvisor.com to see reviews. It had many reviews stating how filthy the hotel. One person said that it should be shut... |
Priceline.com - Priceline should be named "Rip off line"
Complaint - Travel Companies/Agencies -
Product/Service: Hotel
So I go to Priceline.com and all over their site it states repeatedly " lowest price guaranteed" or "save upto 50%" so that makes me feel that I would be receiving some sort of a deal. I entered a pri... |
Priceline.com - Horrible Service - Buyer Beware
Complaints - Travel Companies/Agencies -
Product/Service: Hotel
I wish I had read these reviews prior to using Pricline. I would not recommend them for anyone!!! They are totaly unflexible and insensitive. I booked a hotel in NYC through Priceline. First, I ove... |
Priceline.com - Horrible Experience
Complaint - Travel Companies/Agencies -
Product/Service: Name your price
This experience has been horrible. I tried getting a cheaper flight for my trip to Hawaii and the flight times awarded to me are off the charts. I figured that my flight would fall within the times th... |
Priceline.com - If it seems too good to be true...
Complaints - Travel Companies/Agencies -
Product/Service: "Refundable" Hotel Reservation
I made airline and hotel reservations for Las Vegas and elected to pay $70 more for 'fully refundable' rooms should I want to cancel. Within a week, I was able to find lower rates by booking directly ... |
Priceline.com - Priceline will rip you a new one
Complaint - Travel Companies/Agencies -
Product/Service: Name Your Own Price hotel reservations
Watch out for Priceline. They stole $105.28 from me and will not give it back. In Sept. I got on Priceline and did the Name Your Own Price. I needed to go to Washington, DC for a reunion of my famil... |
Priceline.com - Naming your own price!
Complaints - Travel Companies/Agencies -
Product/Service: plane ticket
I named my own price and put in a low ball offer for a flight, and "the negotiator" actually had the balls to come back with a higher price than I could just go book a ticket for, without wasting my t... |
Priceline.com - Unless you are a Smoker - DON'T book hotels with Priceline
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Room - Holiday Inn
When you bid on Priceline, you MUST accept their offering AND you have no recourse. This means, if you get a SMOKING room when you arrive at the hotel, you have no choice. And you can't get your mon... |
Priceline.com - There isn't any common sense within Priceline's customer service procedures...
Complaints - Travel Companies/Agencies - Lawrenceville GA
Product/Service: Rental Car Refund
Over a year ago, I booked a rental car through Priceline. During the booking process, I was asked if I would be using a check card to process the payment. I indicated "yes". No red flags or anything. ... |
Priceline.com - NEVER USE PRICELINE
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Rooms
I purchased two hotel rooms using priceline.com
Along with the purchase of the two rooms I also purchased the "TRAVLERS INSURENCE" (never pay for this).... I was unable to use the hotel rooms. So I c... |
Priceline.com - Bait and switch
Complaints - Travel Companies/Agencies -
Product/Service: Hotel room
I used Priceline.com to look for a hotel room in the Lake George, NY area for 2 nights (Oct 10-Oct 12). I decided to start my bid at $40 for a 2.5* and above. Priceline found no room for that amount s... |
Priceline.com - Price Gouging
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Reservation
I made a reservation at the Virginian Suites Hotel in Arlington, VA, through Priceline. The Room charge was $149.06 plus tax. On checking into the hotel I initialed and signed the registration sheet... |
Priceline.com - Yet another priceline ripoff
Complaints - Travel Companies/Agencies -
Product/Service: hotel
I wish I had come here before I booked on Priceline. I read the contract and it's not a matter of misunderstanding.
I gave parameters for the location of a hotel (specific city) and Priceline booke... |
Priceline.com - Ripped off by priceline.
Complaint - Travel Companies/Agencies - Knoxville TN
I was supposed to leave out of Knoxville tn to Orlando Fl. My kid went to childrens hospital that morning and she was told she can't fly. They said that if we would have tried to fly the plane would ... |
Priceline.com - Don't deliver what they promise, but they do deliver stress
Complaints - Travel Companies/Agencies -
Product/Service: airline tickets
At the moment I'm waiting to hear what Priceline decides to do about the ticketing fiasco they generated with our recent trip to Vegas. We purchased first class tickets DTW-LAS over three weeks befo... |
Priceline.com - An excellent experience, contrary to what many reviews here state
Compliment - Travel Companies/Agencies -
Product/Service: Used "Hotel and airfare" conbination, not "name your own price"
I almost didn't book this trip, based on the reviews I read here. But I also had to say, once I read and understood the limitations of this service, and the dumb things a lot of customers expected, an... |
Priceline.com - Customer Service needs to speak English
Complaints - Travel Companies/Agencies -
Product/Service: Customer Service
I purchased a vacation for my wife and I almost one year in advance on Priceline. It was a good deal for the airfare and hotel to London. With how expensive the UK is, there is no arguing its a good d... |
Priceline.com - Never again, this kind of con artists should be in jail
Complaint - Travel Companies/Agencies - Norwalk CT
Product/Service: travel package
We were browsing the web for vacation packages to Hawaii in July. One of them we were considering was offered by Priceline. It was not “Name your price” or bidding kind of deal - I had spinal surg... |
Priceline.com - They are thieves
Complaints - General Travel -
Product/Service: Vacation package
They website needs to be shutdown. They lie, they are not honest and all their deals are fake.
they showed me good stuff before I book my package.. when I received the booking email, everything was... |
Priceline.com - Vegas hotel reservation
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Reservation
This company is very corrupt as far as I am concerned. I bid on a room in Vegas and once done they will give you the hotel room with no recourse--you are stuck. I was not happy with the choice at al... |
Priceline.com - Money first, then we'll talk!
Complaints - Travel Companies/Agencies -
Product/Service: Overcharged without recourse
Booking vacation package on Priceline.com. No information offered on basic room description. Attempting to ask Priceline for details, advised to email priceline. No email link or address offered on... |
Priceline.com - Do not use priceline.com!
Complaint - Travel Companies/Agencies -
Product/Service: hotel reservations
A friend of mine had told me that her family members had bid for a $45 3 star hotel room on Priceline and got it...for the weekend and area to which I was traveling. So, I used Priceline.com for the ... |
Priceline.com - Deceptive business practice
Complaints - Travel Companies/Agencies -
Product/Service: Hotel reservation
Naming your own price to get a reasonable rate has usually been worth the trouble... until Priceline booked me at a 2.5-star timeshare instead of the 3 star hotel advertised. The 3 star designation ap... |
Priceline.com - Reimbursement agreement not honored
Complaint - Travel Companies/Agencies -
Product/Service: Hotel reimbursement
I made reservations through Priceline for 2 nights at the Sheraton Mission Valley in San Diego in May. We arrived late and they had given away our room. We had to drive 30 minutes out of our way aft... |
Priceline.com - Never ever use pricline for car booking
Complaints - Travel Companies/Agencies -
Product/Service: car rental reservation
They claims that car rentals are saved by 40%, that all BS, I could have received the better deal by going directly to enterprise.com. When I am reserving the car using priceline, accidental, I hit th... |
Priceline.com - Read before you buy
Complaint - Travel Companies/Agencies -
Product/Service: flight, hotel, rental car
People....you need to read, you cannot blame it on priceline, a contract page is presented to you, also terms and conditions, you initial the contract page, and after that you still try to go against ... |
Priceline.com - Phony ads and a phony company
Complaints - Travel Companies/Agencies -
Product/Service: Choice and price are lousy
I compared Priceline with other web based companies and travel agents, and Priceline's price was not the lowest. The selection of hotels are lousy, and not cheap. I had better price quotes from my tra... |
Priceline.com - No seats, no customer service, no recourse
Complaint - Travel Companies/Agencies -
Product/Service: airline tickets
I booked tickets to Istanbul last June and was assigned seats. When I went to check my tickets I was quite surprised I had no seats. According to the airline Priceline does this all the time and the... |
Priceline.com - Beware Of Priceline...Worst Experience Ever!!
Informative - Travel Companies/Agencies - Garden Grove WA
Product/Service: Hotel Reservation
This was the first time I used Priceline because I have heard good about them from family but I was TOTALLY wrong!
I searched for certain hotel amenities for my 4 yrs old daughter on our first fami... |
Priceline.com - Charged Twice For Same Room
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Room
Customer service was rude and unwilling to listen to situation, Charged once by Priceline and again by the hotel. Priceline states its not their problem, so much for them having a partnership with th... |
Priceline.com - Bait and Switch 2 star motel/hotel ??
Complaints - Travel Companies/Agencies - Grants Pass OR
Product/Service: motel/hotel
The Shilo Inn of Grants Pass, Oregon was never mentioned as a possible 2 star motel yet I ended up at the motel with Priceline.com My wife ended up get bites on her arm the night which we stayed ther... |
Priceline.com - Scam! Shame on Priceline!!!
Complaint - Travel Companies/Agencies -
Product/Service: Hotel booking
I made a reservation on Priceline for a hotel in San Diego, got a good deal on a downtown hotel that turned out to be not a pet friendly hotel. Now I do not know what to do, they do not want to exchan... |
Priceline.com - Do not rent a car through Priceline.com
Complaints - Travel Companies/Agencies -
Product/Service: Rental Cars
Do not rent a car through Priceline.com's bid process. If you need to make any kind of minor change they offer no flexibility, nor any responsive customer service. The hassle far outweighs any poten... |
Priceline.com - Robot superisor
Complaint - Travel Companies/Agencies -
Product/Service: hotel
I extended my stay on a Priceline web site and Priceline screwed up and did not tell the hotel. When I complained to the supervisor he said they were right and I was wrong..I plan to sue them in Saras... |
Priceline.com - Las Vegas Trip
Informative - Travel Companies/Agencies -
I made reservations on Priceline for air fare to Las Vegas - the next day I actually found the same trip for $125.00 less - so much for the lowest price - Priceline will not change or allow you to can... |
Priceline.com - Terrible Customer Service
Complaint - Travel Companies/Agencies -
Product/Service: Customer Service
Where to begin. First of all their customer service is atrocious. The first time I called I found out several crucial things:
1. Their representatives have NO IDEA what is on their website.
2. The... |
Priceline.com - Mislead and Ignored by Priceline
Complaints - Travel Companies/Agencies -
I had used Priceline for hotels in the USA before and didn't have issues. I used them for a reservation in Shanghai China and was floored by how inaccurate the reviews of the Holiday Inn Downtown Sha... |
Priceline.com - Avoid Priceline at all Costs!
Complaint - Travel Companies/Agencies -
Product/Service: Airline tickets to Costa Rica from NY
When we booked our tickets, everything looked fine. We saw that we started out (in upstate NY) on a US Air flight. At LaGuardia Airport, were to change to a Delta flight. Once we got to LaGuardia, we ... |
Priceline.com - Bait and Switch
Complaints - Travel Companies/Agencies -
Product/Service: 5 Star Hotel?
My family and I were going to San Antonio on a vacation this past week. We bid on a 5 Star Hotel on the Riverwalk. When Priceline accepted our bid we found out we were at the Marriott Plaza. Having... |
Priceline.com - Customer Service....What Customer Service???
Complaint - Travel Companies/Agencies -
Product/Service: Insurance on Hotel Reservations
Scripted, Robotic, Borderline Rude and Totally useless!
I found a great offer on a hotel on Priceline but was hesitate after reading the 'fine' print about no refunds, exchanges, or transfers yada ya... |
Priceline.com - Never use Priceline!
Complaints - Travel Companies/Agencies -
Product/Service: rent a car
Priceline is a horrible, customer unfriendly organization that is perfectly willing to take your money, then assign you to services which you didn't want and didn't indicate wanting. Then they conveni... |
Priceline.com - Never ever use priceline
Complaint - Travel Companies/Agencies -
Product/Service: hotel reservation
I made 2 rooms hotel reservation through priceline. In the hotel I was given one room which smelled heavily with tobacco smoke, and second room was even worse. There was a small dead animal in the a... |
Priceline.com - AVOID PRICELINE!!
Complaints - Travel Companies/Agencies -
Product/Service: Online Booking
Priceline is highly deceptive and very unfriendly. I carefully studied their tutorial -- selected a flight and car rental -- kept looking for the opportunity to submit a bid -- as I approached the en... |
Priceline.com - I know William Shatner would never use Priceline.com services
Complaint - Travel Companies/Agencies -
Product/Service: Travel reservations
We will NEVER use Priceline again. We lost money also. We know there are contracts and rules but
the customer service is worthless. We did agree to contract but we feel a good company should be flexi... |
Priceline.com - Priceline makes money from changing terms of cancelation
Complaints - Travel Companies/Agencies -
Product/Service: Anything priceline
Please read the Priceline terms and compare with those of the hotel or other vendor you are dealing with. Priceline makes their money on change or cancellation terms, not through any value added.
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