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Priceline.com - Price customer service sucks
Complaint - Travel Companies/Agencies -
Product/Service: Rental car
I wanted to rent a car so I went to Priceline.com and made a reservation one week ahead. My plans changed due to emergency surgery being done on mys son. I call Priceline 10 hours after the reservatio... |
Budget Rent-A-Car - Budget Rent-A-Car - TERRIBLE Experience
Complaints - Car Rental - Denver CO
Product/Service: Compact Rental Car
I am sooo completely disappointed (infuriated?) in this company. I can't believe the service and ways they find every excuse to charge you an arm and a leg.
We rented a car for $71 dollars and only... |
Europcar Ireland - Rental Car with Bald Tyres
Complaint - Car Rental - Cork Airport
Product/Service: Rental Car with Dangerous bald Tires
The car I rented last weekend from Europcar at Cork Airport Ireland, had 2 bald front tyres. They deny this saying that they were low but road legal...whatever that means. They did however agree to ch... |
Thrifty - Poor Experience...do not use!
Complaints - Car Rental - Salt Lake City UT
Product/Service: Thrifty Rental Car Company
3/23/2008 I was given a PT Cruiser at the Thrifty Car Rental in the SLC airport instead of the car I requested and paid for. I was hurried out the door because they were understaffed and had a huge li... |
Enterprise Rent-A-Car - Unauthorized Credit Card Charges
Complaint - Car Rental - Orlando FL
Product/Service: Enterprise Rental Car
I rented a car through my insurance company from Enterprise while my car in being repaired after a vandalism. I was in a minor car accident the following day and returned the rental car on the urging... |
Priceline.com - There isn't any common sense within Priceline's customer service procedures...
Complaints - Travel Companies/Agencies - Lawrenceville GA
Product/Service: Rental Car Refund
Over a year ago, I booked a rental car through Priceline. During the booking process, I was asked if I would be using a check card to process the payment. I indicated "yes". No red flags or anything. ... |
Avis - Make sure you Read what you are signing for
Complaint - Car Rental -
Product/Service: Rental Car
We just got the classic bait and switch pulled us on at Avis at the SeaTac airport. We signed up for an intermediate car. The counter agent gave us the choice of 2 different cars, Nissan or a PT Cru... |
Budget Rent-A-Car - Lost item stolen
Complaints - Car Rental - SJC Airport CA
Product/Service: Rental Car
I recently rented a car from Budget for a weekend vacation to attend a wedding in San Jose CA. Everything went smoothly until I returned the car. I accidently left my iPhone in the center console of t... |
Avis - Avis Deceptive with Upgrades
Complaint - Car Rental -
Product/Service: Rental Car
DO NOT RENT FROM AVIS! As I see from others' reviews, which I should have read before renting from Avis, I am not alone in being deceived by Avis' unethical business practices. After renting through ... |
Enterprise Rent-A-Car - Enterprise Rental Cars Thieves and Liars!! Dont go!
Complaints - Car Rental - Columbus OH
Product/Service: Rental Car
I rented a car twice at the North High Street branch in Columbus Ohio. I told the manager Jordan that I wanted the lowest rate possible. He forced the damage waiver on me, claiming that it was require... |
National Car Rental - Stolen - Laptop/Itouch
Complaint - Car Rental - P.O. Box 610068 TX
Product/Service: Rental Car
Rented a car from National Car Rental in Dallas Tx. I returned it in a rush and left my computer bag in the car. I realized my mistake and returned to collect my bag 1 hour later. I called ahead to... |
Hertz - The dry heat dries out Hertz brain
Complaints - Car Rental - Phoenix AZ
Product/Service: hertz rental cars in Phoenix, AZ
Hello; upon flying to Phoeniz, AZ in 4-09 I booked thru Priceline. Com to get a car for 7 days from Hertz. I was required to pay $200 more than displayed on Priceline website at the time. Both Pri... |
Dollar Rent A Car Systems, Inc. - Horendous Customer Service
Complaint - Car Rental -
Product/Service: Rental Car Newark NJ
Please do not ever rent from Dollar Rental Car Company, they have the most horrible lying customer service representatives I have ever encountered.
In August 2009 we rented a car from Newark NJ. T... |
Budget Rent-A-Car - Downgraded - had to pay extra
Complaints - Car Rental - Denver DE
Product/Service: Rental Car
Paid in advance for an Explorer size SUV. When arrived to pick up car they wanted to give me a small SUV. Four adults would not fit. I was required to pay an upgrade fee to get a car we would fit i... |
Priceline.com - Read before you buy
Complaint - Travel Companies/Agencies -
Product/Service: flight, hotel, rental car
People....you need to read, you cannot blame it on priceline, a contract page is presented to you, also terms and conditions, you initial the contract page, and after that you still try to go against ... |
Alamo - Check the registration - could be expired!!!
Complaints - Car Rental - Chicago IL
Product/Service: Alamo rental car - full-size at Chicago O'Hare
I rented 3 Sept 2009 and a week later noticed when I was pulled over that the registration (Florida plates) expired in June.
Having talked to several Alamo reps and gone to another office, I was ba... |
Alamo - Alamo wants us to fax our MARRIAGE CERTIFICATE!!!!!
Complaint - Car Rental -
Product/Service: Rental car
Location: Las Vegas airport
Problems:
1. Double charges of rental fees on credit card - $200.
2. Additional fees $90 for adding spouse as driver when they said it was free (PLEASE read below).
3... |
Priceline.com - Do not rent a car through Priceline.com
Complaints - Travel Companies/Agencies -
Product/Service: Rental Cars
Do not rent a car through Priceline.com's bid process. If you need to make any kind of minor change they offer no flexibility, nor any responsive customer service. The hassle far outweighs any poten... |
Alamo - It pays to ask questions
Informative - Car Rental -
Product/Service: Rental Car
I rented a car from Alamo for my trip to Alabama. I usually choose Alamo for my road trips because they offer very attractive weekly rates, unlimited mileage and the driving area is the entire Contine... |
Rent Max - Rent Max people are not trained with customer care
Complaints - Car Rental - Miami
Product/Service: rental car
The people on the other line were abrasive and rude when asking reasonable questions. "Like where are you located?"
They put me on hold for over 18 minutes, then I hung up. Then no answer for 10 ... |
Priceline.com - What happened to Customer Services-Special Situations
Complaint - Travel Companies/Agencies -
Product/Service: Rental Car
My fiancee rented me a car to get from one state to another. The car was to be parked and we were taking his truck for a weekend away. He has Multiple Sclerosis and is in a mobile chair most of the t... |
Enterprise Rent-A-Car - Billed for DAMAGES again !!!!!!!!
Complaints - Car Rental - hamilton OR
Product/Service: rental car enterprise
Once again I have been billed by Enterprise rent a car for damages on the car they rented me, the DAMAGES where all ready there, as of today they billed me again, this is the 2nd time since I rented t... |
Hertz - HERTZ--Never Again
Complaint - Car Rental - Las Vegas NV
Product/Service: Rental Car Charges
Let the customer beware. I personally will never rent a vehicle from this company again.
I have rented from Hertz a couple of times in the past and while I found them to be expensive I did not rea... |
Budget Rent-A-Car - Never again with Budget
Complaints - Car Rental - Chula Vista CA
Product/Service: Rental Car
I rented online with Budget and when I went to pick up my car they only had compacts. At 6'5 you don't rent a compact. Of course for an "Upgrade Price" they had ONE other car. Ford Taurus that shoo... |
Hertz - Ripped off in Danbury Ct. by Hertz
Complaint - Car Rental - Danbury CT
Product/Service: Rental Car
I would tell you never to rent a car from Hertz especially in Danbury Ct. Our car broke down on our way from Ct. to Fl. The only Co. that had a car for rent was Hertz, only available 7 hrs. after we... |
Europcar rentals in Queenstown, NZ - Fraud with consumers credit card
Complaints - Car Rental - Queenstown
Product/Service: Rental car in Queenstown, NZ
Beware when you rent a car from Europcar from New Zealand.
I rented a car from Queenstown from 05-16-09 to 05-21-09, and I got ripped off. I payed using my Mastercard before we took the car out of th... |
Rentmax Miami - Irresponsible
Complaint - Car Rental -
Product/Service: Rental Cars
We first called to see about availablity of car two days before rental, they did not want to answer any questions, just the time they opened, if we had any questions we should look at there internet p... |
Hertz - Charge for 1 day 212.28 - - - - YIKES
Complaints - Car Rental - San Francisco CA
Product/Service: Rental Car
I rented a car from Hertz, the rental was 20 days however after 1 day and b/c the car had squeeky brakes and I found ENTERPRISE had a better offer - I turned the car in after renting it for 1 day, 1 h... |
Hertz - Hertz Stole My money and won't return my funds
Complaint - Car Rental - Oklahoma City OK
Product/Service: Rental Car
On Friday June 19, 2009 I attempted to rent a vehicle from Hertz. According to the requirments to rent a vehicle, I qualified. When I went all the damn way to the Minneapolis International Airport to... |
Europcar - Company tried twice to double charge me
Complaints - Car Rental - 55 WELFORD RD,LEICESTER
Product/Service: Rental car from Birmingham airport U.K.
Checked in at Europcar desk to collect pre booked rental car, told that V. A.T. was not included in price I had paid. Luckily I had with me the contract. They read contract and therefore did not add t... |
Travelocity - Bogus guarantee and travel insurance
Complaint - Travel Companies/Agencies -
Product/Service: airline/hotel/rental car reservations
My wife and I booked a trip through Travelocity last summer for a trip in October 2009. I purchased travel insurance as well. During our trip 2 different flights were cancelled, each resulting in an o... |
National Car Rental - Walk Instead Of Ever Using National Car Rental
Complaints - Car Rental -
Product/Service: Rental Cars
National cares nothing about their long term customers which means if you are a new one, you are treated lower than the dust. After 15 years of loyalty I will NEVER, NEVER rent a car from National "r... |
Thrifty - Can't Waive "Optional" Insurance in Europe
Complaint - Car Rental -
Product/Service: Rental Car
Don't rent from Thrifty in Europe unless you're ready to pay 15 Euros extra per day for "optional" insurance. Their requirements to waive the insurance are so complex that unless you've done a lot of ... |
Enterprise Rent-A-Car - Positive rental experience
Compliment - Car Rental - New Haven CT
Product/Service: Rental Car
I needed to rent a car for a week for some local personal travel. My work offers a program with Enterpise for special rates for leisure travel.
I booked online, for a full size car for 7 days, the ... |
Hertz - NEVER TRUST HERTZ! Abandoned at the airport. Lied to about cab reimbursement!
Complaint - Car Rental -
Product/Service: rental car
1. My flight San Francisco to Austin was delayed. Hotwire called Austin Hertz and National Hertz office and told them the Southwest flight was delayed until 1:30 am and got confirmation that there wo... |
Enterprise Rent-A-Car Mahopac - Enterprise Rental Mahopac - Misleading and Deceptive
Complaints - Car Rental - mahopac NY
Product/Service: Rental Car from Enterprise Rental in Mahopac
Enterprise Rental in Mahopac. Do not rent a car from this company. Misleading prices and deceptive switches. My experience was absolutely horrible and I was a repeat customer. They initially charged ... |
Thrifty - Thrifty Ripoffs
Complaint - Car Rental - Orlando FL
Product/Service: March 2009 Rental Car
Do NOT ever rent a car from Thrifty -- they totally ripped me off in Orlando -- charged me for insurance I explicitly said that I didn't want (unfortunately, I trusted the clerk would input what I req... |
Enterprise Rent-A-Car - Scam
Complaints - Car Rental - Denver CO
Product/Service: Rental Car
DO NOT rent Cars from this company, they are scam artists. Recently I rented a Car in Denver, Co and as we inspected the Car I mentioned to the employee that the small dent in the hood must have been ... |
Hertz - Total Rip Off
Complaint - Car Rental - UT
Product/Service: Rental Car
Several people in my company drove to a convention in Las Vegas from Salt Lake, using several vehicles. On the way home one of the cars broke down, and we had to leave it for repairs. We swung throu... |
Priceline.com - Beware Of Things Too Good To Be True
Complaints - Travel Companies/Agencies -
Product/Service: Rental Car
I know I should have read and re-read the fine print before I made a rental car reservation, but I had used Priceline before and never had problems...mostly because I never needed help!
I had an em... |
Travelocity - No Customer Service at Travelocity
Complaint - Travel Companies/Agencies -
Product/Service: Air Travel/Hotel/Rental Car
When a flight was cancelled, Travelocity was of no help in any way (unlike Continental, very helpful, and the hotel, willing to help but requiring Travelocity's cooperation), either to find alternativ... |
Hertz - Another Bogus Fuel Charge
Complaints - Car Rental - Albuquerque NM
Product/Service: Hertz Rental Car
Add me to the long list of folks who discovered Hertz had tacked on a Fuel/Svs Charge after I returned my rental car with a full tank to Albuquerque Airport. Yes, they did credit my account once I cal... |
Dollar Rent A Car Systems, Inc. - Hidden Fees, Pushy & Annoying Salesman
Complaint - Car Rental - Tampa FL
Product/Service: Rental Car
Arrived at the Dollar Rent a car booth after our flight at 11:30 PM, tired, just want car keys and get to the hotel. The salesman pushed for me to upgrade because he said we (4) of us wouldn't fit in... |
Enterprise Rent-A-Car - Scam
Complaints - Car Rental - Columbia SC
Product/Service: Rental Car
September 10th, 2008, my daughter, a 21 year old nursing student at USC rented a car from Enterprise while her car was being repaired. She drove the rental 79 miles according to the Enterprise records... |
Budget Rent-A-Car - Don't Expect Any Customer Service
Complaint - Car Rental - Orlando FL
Product/Service: Rental Car
I rented a car from the Sandford/Orlando airport from a lady named Kim. My quote and reservation was one price, but when my husband signed the paperwork, she had added auto insurance. As we left the a... |
Avis - "We Try Harder?" What a Joke!
Complaints - Car Rental - CA
Product/Service: Rental Car
We normally rent from Hertz and have always received very good service. Recently we went with Avis because of a lower price quote, and that's a mistake I'll never make do again.
Several days int... |
Avis - Avis Customer Service Is Severely Lacking
Complaint - Car Rental - Boston MA
Product/Service: Rental Car
I have to vent on the horrible experience I had recently with Avis out of Boston Mass. I am a premier member with Avis and had no real complaints prior to this. I rented a car at Boston Airport. Upon ... |
Priceline.com - Don't Rent A Car From Priceline.com
Complaints - Travel Companies/Agencies - Chicago IL
Product/Service: Rental Car Scam On Priceline Website
Warning to other consumers: Do not rent a car from Priceline's website! I was traveling during the holidays, trying to line up a car in Chicago, and they did not have availability at O'Hare. They only... |
Hertz - Charged For Ticket For Expired License Plate Registration Tag
Complaint - Car Rental - Lacey WA
Product/Service: Rental Car
I made reservations for a car in July 2008. The only car available in our requested price range did not have a current registration tag on the license plate. The manager said "oh, don't worry, if you ... |
Avis - Avis Scams With Hotwire
Complaints - Car Rental -
Product/Service: Rental Car
When I showed up at the Avis counter, after exiting customs from a transatlantic flight, I was told that my prepaid rental was for one week later. I had only made the reservation 24-36 hours earlier. ... |