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Royal Caribbean - Ruined Vacation
Complaint - Cruise Ships - Miami FL
Product/Service: Theft/Bad Customer Service
Just wanted to say thank you Radiance of the Seas for ruining my Alaskan vacation that I had saved for a year to pay for. First my clothing was stolen at the Vancouver Dock. Complaint was made to cu... |
Royal Caribbean - The Run Around!
Complaints - Cruise Ships - Miami FL
Product/Service: Royal Caribbeans/ Choice Air
I chose to use Royal Caribbean's Choice Air for my 40th Birthday Cruise. What a mistake. Since I made the reservations, the time has changed (3) times and not once have I been notified. Had it not bee... |
Royal Caribbean - False Advertising on Web Site on Room
Complaint - Cruise Ships -
Product/Service: Not the Advertised Room
Incident = I booked an Alaskan Cruise for May 21-28, 2010 with Royal Caribbean Cruise Line through Scott Mintz at Vacations To Go and the room was supposed to have two beds and a couch that made into ... |
Royal Caribbean - Was a Loyal Customer--Never Again--Where is the (Customer) Service?
Complaints - Cruise Ships - Miami FL
Product/Service: Denied Boarding--Enchantment of the Seas
I have cruised with Royal Caribbean a few times in the past and thought I would take my new fiance on his first cruise to celebrate our engagement. We saw a ship leaving out of Norfolk, VA and thought... |
Royal Caribbean - Free cruise for winning BINGO? Don't you believe it!
Complaint - Cruise Ships - Maimi FL
Product/Service: Misleading BINGO prize
We took a 7-day cruise on RC's Liberty of the Seas on May 23. I'll get to the point - on the final day, we decided to play BINGO since the grand prize offered for winning the fourth game of the day w... |
Royal Caribbean - Alaskan Disaster
Complaints - Cruise Ships -
Took my second Alaskan cruise on Rhaposody of the Sea May 7th. This will be the last time I ever board a cruise ship especially anything owned by Royal Caribbean. Pool deck was being repaired for at l... |
Royal Caribbean - Complete Disaster Husband Locked Out Of Room By Attendant For 3+ Hours
Complaint - Cruise Ships - Wilmington MA
Product/Service: Radiance of the Seas
We took my mother on a cruise for her 90th. birthday. I purchased an owners suite which cost almost $5,000. for a wk. First day our water was brown (not tan, not yellow, dark brown), the door on th... |
Royal Caribbean - December Cruise
Complaints - Cruise Ships - Miami FL
Product/Service: Explorer Of The Seas
Let me start by saying this was my 10Th cruise with Royal. Every cruise has ups and a few downs. Every ship is being up-kept everyday so expect to see repairing. As an example crossing to Hawaii ab... |
Royal Caribbean - Avoid Royal Caribbean Christmas Cruise
Informative - Cruise Ships -
Product/Service: Voyager of the Seas
Royal Caribbean Christmas Cruise
I’ve been fortunate to enjoy many fine traveling experiences in my lifetime, but my experience aboard the Royal Caribbean Voyager of the Seas during this past C... |
Royal Caribbean - Royal Carribean - Mariner of the Seas - bed does not fit an adult
Complaints - Cruise Ships -
We were booked for 3 adults in one ocean view room on the cruise sailing date of Dec 20, 2009 - Mariner of the Seas. Normally I would book the inside cabin as we all get sea sick when we see the ocea... |
Royal Caribbean - Always a pleasant experience
Compliment - Cruise Ships -
Product/Service: Cruise
I have been cruising with Royal Caribbean for quite a few years. Over that time, there have been incidents that occurred that interfered with our vacation (like a hurricane.) Not every one of our cru... |
Royal Caribbean - Can I Get Home - Not Easily You Can't
Complaints - Cruise Ships -
Product/Service: Ship To Airport Transfer
A group of us bought a cruise on Royal Caribbean thru a travel agency. Once having the cruise booked, it was time to air transportation, in this case to San Juan. OK, that's done. Now we need to get... |
Royal Caribbean - The yellow Sea...Slept in urine on my birthday!
Complaint - Cruise Ships -
My fiancé and I thought we would celebrate my birthday with Royal. At first, we were going to book with a competitor. But then our travel agent suggested Royal Caribbean. Our first afternoon on the b... |
Royal Caribbean - Royal Caribbean - No more Gold Anchor Service
Complaints - Cruise Ships -
Product/Service: Mariner of the Seas
To Whom It May Concern,
This letter is regarding our recent Royal Caribbean cruise sailing on December 13, 2009 to the Mexican Riviera. This was our third cruise with Royal Caribbean but the first ... |
Royal Caribbean - No Help for Stranded Passengers
Complaint - Cruise Ships - Miami FL
February 5, 2005
Jack Williams
President and COO
Royal Caribbean Cruises, Ltd.
1050 Caribbean Way
Miami, Florida 33132-2096
RE: How Was My Family Treated by Royal Caribbean?
Dea... |
Royal Caribbean - Independence of the sea
Complaints - Cruise Ships - Miami FL
Product/Service: cruise
When we did an advance booking on the “Enchantment of the Sea” for the “Independence of Sea” for a December 6th cruise, the consultant promised that if the prices went down we would get credi... |
Royal Caribbean - Ship should be rated as a 1 star
Complaint - Cruise Ships -
Product/Service: be careful what you pay for
We were to cruise on the "Voyager of the Seas" by Royal Caribbean.
Beware that the ship is not at all a 4 star. The service was pitiful,
the food and coffee not fit for consumption. Our luggage w... |
Royal Caribbean - Royal Caribbean Management Disaster
Complaints - Cruise Ships -
I recently got back from a 4 night cruise on your cruise ship “The Enchantment of the Seas”. We sailed out on the 10th of September and my partner and our friends from Texas were all excited and ... |
Royal Caribbean - Stolen Camera on Majesty of the Seas
Complaint - Cruise Ships -
I recently went on a cruise on The Majesty of the Seas (10/16/09-10/19/09)out of Miami. On the last night of the cruise my camera was stolen. I went to guest relations several times throughout the res... |
Voyager of the Seas, Royal Caribbean - Be Careful, Voyager Employee is a Dangerous Predator, robs and violates women
Complaints - Cruise Ships - Miami
Product/Service: Voyager of the seas Restaurant
The Voyagers of the Seas is a beautiful cruise ship, but be for warmed it is very dangerous, especially for women traveling with girlfriends. Husbands watch your wives and children. I know first hand ... |
Royal Caribbean - No medical treatment available on ship suffered with horrible illness
Complaint - Cruise Ships - Miami FL
Product/Service: Monarch of the Seas No medical staff on board
Upon arriving Royal Caribbean Monarch of the Seas I was very healthy no signs of any medical problems nor did the 8 friends I was sailing with. On the second day while at sea I experienced severe lowe... |
Royal Caribbean - Royal Caribbean Theft---No Response
Complaints - Cruise Ships -
Product/Service: Cruise Lines
I, along with my family of 12, took the RC cruise to the Mexican Riviera this past June. We were on board the Mariner of the Seas from June 21-27. While on board, we were encouraged (and often times c... |
Royal Caribbean - Stolen Dirty Clothes
Complaint - Cruise Ships -
Sailed on the Liberty of the Seas on June 6th 2009. Upon arrival, I realized I was missing at least 12 sets of clothing from family & myself. The clothing was taken from the dirty clothes we had alre... |
Royal Caribbean - Royal Caribbean Voyager of the Seas - A Right Royal Cock Up
Complaints - Cruise Ships -
Product/Service: Cruise from Southampton to the Med May 2009
CRUISE WITH ROYAL CARIBBEAN OUT OF SOUTHAMPTON 13th MAY 2009 ON VOYAGER OF THE SEAS. MISREPRESENTATION WITH A CAPITAL “M”.
We set sail on RCCL's Voyager of the seas with high hopes for a luxury... |
Royal Caribbean - Floating building site crewed by pirates
Complaint - Cruise Ships - peterborough AK
Product/Service: cruise
13th May 2009, bubbling with excitement of our pending 11 night cruise on a luxury cruise liner and celebrating my wifes birthday. We began with a computer failuer at check-in but they still got us t... |
Royal Caribbean - Royal Caribbean Robbed Over 3000 Passengers
Complaints - Cruise Ships -
Sailed on the Voyager of the Seas from Southampton on a 10 day Med cruise. The ship was a floating building site. We were never informed by RCC, they robbed all the passengers. All looked fine the day... |
Royal Caribbean - Law firms please contact me to force RC make their surcharges, discounts and "perks" equitable.
Complaint - Cruise Ships - Miami FL
Product/Service: Main complaint: inequity in pricing discounts, sur
If there are any people who have sued RCI or any law firm who feels that there is a case for legal redress please contact me for this a company does not equally and fairly apply its discounts (quite... |
Royal Caribbean - Wake Up Call To A 4:00 A.M. Fax
Complaints - Cruise Ships -
This has been a re-occurring issue for about a year now. The midnight to four A.M. faxes calling in to my home phone. They wake my entire household from a dead sleep in a panic and then I have to try... |
Royal Caribbean - Luggage Never Seen Again
Complaint - Cruise Ships - Miami FL
Product/Service: Luggage
I must say this is a very interesting case, so please feel free to read. My husband and I went on Liberty of Seas 4/11/09 - 4/18/09.........well we started out booking at 4pm on 4/10/09 so we didn't ... |
Royal Caribbean - No Service Recovery on Royal Caribbean
Complaints - Cruise Ships -
Product/Service: Bad Cruise
Avoid Royal Caribbean if you expect any service recovery after a bad cruise. RCCL is not a bad cruise line, at least in our first 14 cruises with them. But our 15th cruise was a disaster: On arrival, ... |
Royal Caribbean International - Royal Caribbean Toxic Fumes Vacation
Complaint - Cruise Ships - Florida
Product/Service: Cruise Explorer of the Seas
We booked a well-needed vacation with RCI January 2, 2009 thru January 11, 2009 to Eastern Caribbean on the Explorer of the Seas. Instead we ended up in a reconditioning/construction zone. We cruise... |
Royal Caribbean - Run screaming from RCL
Complaints - Cruise Ships -
Product/Service: Tips
Save your vacation, run screaming from RCL.
On Royal Caribbean, you are vacationing cattle, held captive to be herded and milked dry. You will encounter all manner of crass, tacky scams designe... |
Royal Caribbean - Unusable Rewards Certificate
Complaint - Cruise Ships - NJ
Product/Service: Rewards Certificate - Thank You Network
I recently redeemed a rewards certificate from an AT&T charge card for $500 for Royal Caribbean. Unlike the certificate we received from a Royal Caribbean charge card, this certificate can not be used... |
Royal Caribbean - Awful Customer Service
Complaints - Cruise Ships -
Product/Service: Caribbean Cruise
Just finished a cruise with 11 members of my family. My in laws spent over $17,000 to take us all on an eight day cruise on RC'S largest ship, the Independence. It is a great ship the one you see on t... |
Royal Caribbean - On Board Credit
Complaint - Cruise Ships -
Product/Service: Vacation
My husband and I just returned from a cruise on the Royal Caribbean Sovreign of the seas. We book the cruise with Expedia and were given a 100.00 on board credit as a promotion. We never received it ... |
Royal Caribbean - Awful Experience! Avoid At All Costs
Complaints - Cruise Ships - Mediterranean
Product/Service: Legend Of The Seas
My wife and I wanted to see the Mediterranean area as a nice second anniversary trip. In the past, we have traveled on land tours and have enjoyed seeing many countries in Europe, Asia, and South Amer... |
Legenday Journey And Royal Caribbean - Bait And Switch
Complaint - Travel Companies/Agencies - Stuart FL
My husband and I booked a trip in July 2007 with Legendary Journey/Royal Caribbean for March 30, 2008. The cruise was to include Ireland, Azores, Paris, London, Amsterdam and the Tulips in Amsterdam ... |
Royal Caribbean - Unpleasereable experience and poor customer service
Complaints - Cruise Ships - miami FL
Product/Service: sovereign of the seas
This is an actual letter I wrote to royal caribbean. The cruise company unfortunatly told me to expect no compensation and could only toss out an "I'm Sorry"
To Whom It May Concern:
I would lik... |
Royal Caribbean - Stolen Items from luggage
Complaint - Cruise Ships - Justice IL
Product/Service: Cruise
I cruised on the Majesty of the Seas on Jan. 11, 2008- Jan. 14, 2008, Miami, FL. When it was time to leave and we cleared customs, we went to retrieve our luggage. Clearly my friend had his luggage ... |
Royal Caribbean - My Royal Caribbean Nightmare
Complaints - Cruise Ships -
Product/Service: Customer Service
Friends don’t let friends go on a Royal Caribbean Cruise ship.In July 2007 I too have had the unfortunate experience of the Royal Caribbean treatment (RCC). In short, I had received acupuncture on-b... |
Royal Caribbean - No wonder people get sick on Royal Caribbean
Informative - Cruise Ships -
Product/Service: Jewel of the Sea
Not only was the service terrible, but most crise ships require hand sanitizing before entering into the dining room or cafeteria. When I did not see the sanitizing stations I questioned the guest re... |
Royal Caribbean - Theft by Guest Services
Informative - Cruise Ships - San Pedro CA
Product/Service: Guest Services
Ship: Monarch of the Seas, San Pedro, CA to Ensenada, Mexico, November 30 to December 3, 2007
On November 30, 2007 at around 5:00 pm I put my wallet into a safe deposit box behind the desk at Gues... |
Royal Caribbean - Majesty of the seas nightmare!
Complaint - Cruise Ships -
Product/Service: Majesty of the seas cruise
I took my children and mother on the Majesty of the seas on Nov. 23 to the 26th for a weekend getaway. What a nightmare! The entertainment on the cruise was so boarderline I was embarrassed to have my... |
Royal Caribbean - The best cruise line in the world!
Compliment - Cruise Ships -
Product/Service: Cruise vacation
I absolutely love Royal Caribbean International! It is the best cruise company in the world. I have been on RCCI cruises and Carnival cruises, but RCCI is by far my favorite. Hopefully I can even w... |
Royal Caribbean - Health hazards & terrible maintenance on Pool Deck 9.
Complaint - Cruise Ships - FL
Product/Service: Not Enchanted with Enchantment of the Seas
We went on a 4 night western Caribbean cruise in July 2007. We spent majority of our time on Pool Deck 9 in WindJammers (the buffet) outside seating area which was also the designated smoking section... |
Royal Caribbean - Lost Luggage
Informative - Cruise Ships -
Product/Service: Alaskan Cruise
First of all, let me state that I am not surprised that I cannot contact the company directly. My husband and I went on an awards trip to Alaska on the "Serenade of the Seas" in June. Following all d... |
Royal Caribbean - Cancellation due to Medical Condition
Complaint - Cruise Ships - Baltimore MD
Product/Service: Cancellation
My wife and I booked a cruise on Royal Caribbean with a departure date is May 18th 2007. Today, April 18th, my wife had an ultra sound of our baby and was diagnosed with a medical condition. Our docto... |
Royal Caribbean - Horrible Family Cruise
Complaints - Cruise Ships - Miami FL
Product/Service: not so family friendly cruise
My husband and I, along with our 2 children, ages 1 and 8 recently took a cruise to Bermuda from the port of Baltimore on Royal Caribbean Cruises. It was the worst vacation of our lives!
We had horri... |
Royal Caribbean - Stolen Laptop
Complaint - Cruise Ships - Barcellona US
My wife and I took a cruise out of Barcellona on August 18, 2006. We sailed on the Millenium which is under the Celebrity Cruise Line owned by Royal Caribbean. Upon arriving at the airport, my wife ch... |
Royal Caribbean - Call and complain - Grandeur of the Seas
Complaints - Cruise Ships - Baltimore MD
Product/Service: Cruise on Grandeur of the Seas Mechanical Problems
I would like to discuss my complaint against royal Caribbean. I was schedule like many others to depart on 9/10/06 to Bermuda from Baltimore, MD aboard Grandeur of the Seas. Florence took a turn... |