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Thunderbird and Tahitian resorts - Don't Go There!
Complaint - Hotels - Treasure Island FL
Product/Service: Horrible customer service
This establishment treated our wedding party like we were scum. They lied, made my daughter in law cry at her rehersal dinner, handled the wedding cake with ungloved hands, food was cold and from a fr... |
Holiday Inn Amsterdam - Schiphol - Waiting and waiting? Why???
Complaints - Hotels - AMSTERDAM, 1175 RM NETHERLANDS
Product/Service: Resturant / Bar Service
I was arrive by 11/18 for stays and I make the reservation from yahoo, I thought it will be good since I always have very nice experience in Holiday Inn Asia or US hotels.
But this hotel, Holiday I... |
Orbitz - I Hate Orbitz Too
Complaint - Travel Companies/Agencies -
Product/Service: Customer Service
My bank account was cleared out by Orbitz. A ticket was purchased from Spain by someone using my debit card which is with myank in the United States. I called the fraud department and spoke to a rude ... |
Maryland State Taxi - Short Distance Trip Shouldn't Be Expensive
Complaints - General Travel -
Product/Service: cab service
I get charged $15 for a short distance. I feel ripped off. One thing BWI could learn from Mexico is cab service should be cheaper. Nobody should have to feel ripped off if they have to take the cab a ... |
Southwest Airlines - WORST AIRLINE EVER!
Complaint - Airlines -
Product/Service: Customer Service/Airline Policy
Parents, please DO NOT book your children/college students on Southwest. They may very well get left behind one or two days because of their over booking policies. It also feels like your getting on a... |
Air New Zealand - Premiuim Economy Waste of Money
Complaints - Airlines -
Product/Service: Premium Economy class airline seat/service
I have flown Air New Zealand multiple times in the past year, in fact, I've just earned Silver status and am quickly on my way to gold status with this airline. You would think the problems regarding ... |
Buyatimeshare.com - Beware of Upfront Payments to Sell Your Timeshare
Complaint - Travel Companies/Agencies -
Product/Service: Timeshare marketing or Listing service
I was contacted by this sales person Cynthia, offering to sell my Timeshare in Kauai, Hawaii for $23,000. She assured me that despite having over 30 listing of properties from my resort on her site, s... |
Priceline.com - Customer Service Insider
Informative - Travel Companies/Agencies -
Product/Service: Customer Service
Just a few quick notes on the other side of Priceline. While most if not all of their customer service is outsourced it is not all offshored. The representatives that they hire do in fact read off o... |
Southwest Airlines - They are the cattle car of the airline industry
Complaint - Airlines -
Product/Service: Customer Service
I purchased tickets for my 11 year old to fly from Vegas to Norfolk. She has flown nonstop with them a lot. This time there was no nonstop flieghts. I called they 800 number and spoke to a representiv... |
Spirit Airlines - Would Use Again
Compliment - Airlines -
Product/Service: Service Flight Price
My wife and I recently flew Spirit Airlines from Las Vegas to Montego Bay Jamaica through Fort Lauderdale. Our experience was GREAT. The first Leg of our flight was an hour early into its destinati... |
Air Tran - You must pay an extra fee if you want to sit with your travel companion
Complaint - Airlines -
Product/Service: Customer Service
We booked our flight 3 months ahead of time and when we checked in at the kiosk in the airport we
were seated in different rows on the plane. I went
to the gate as they were seating stand bys next t... |
British Airways - Refund Policy
Complaints - Airlines -
Product/Service: Poor Service
I recently canceled flight plans for my parents due to unforseen circumstances prior to their travel dates. I was told I needed to contact "Customer Relations" regarding cancellations via fax. I faxed... |
Travelocity - Lack of information about your trips
Complaint - Travel Companies/Agencies -
Product/Service: All service
You could get a better rate by going to each airline and hotel along with car rental. The will explain all the cost to you and if you can cancel or change most of the reservation with no charges to y... |
SuperShuttle - Supershuttle is super late
Complaints - Car Rental -
Product/Service: shuttle service to the airport
On leaving San Franscico the driver was over 40 minutes late, did not provide change, dropped me off at the wrong terminal. Had 4 other passengers in the van who were very worried that they would not ... |
Hotel Rodney, Lewes, DE - Beware of the internet reservation service
Complaint - Hotels - Lewes DE
Product/Service: Internet reservation service
I just made an online reservation for 2 rooms, 4 guests checking in 10/30, checking out 11/1 under my name "Katherine last name". The e-mail confirmation was all wrong. It was addressed to "'Mr.' Ka... |
Hilton Hotels - Complaint
Complaints - Hotels -
Product/Service: Service received and way complaint handled
We booked a weekend in a hilton Hotel near the sea and were looking forward to getting out of the city. Upon arrival, the hotel was surrounded by police and we were passed on to different police at d... |
Expedia.com - Horrible custoner service
Complaint - Travel Companies/Agencies -
Product/Service: travel services
I booked a reservation with the White Barn Inn in Kennebunk, Maine for this upcoming weekend a few weeks ago. I received a confirmation of this reservation from Expedia yesterday. Today, 3 days befo... |
Hilton Hotels - Hilton Honors Program
Complaints - Hotels -
Product/Service: Service
I will NEVER stay at a Hilton Branded Property again! Also a Loyal Gold Member. Had a rough 2007, little travel. Had earned (purchased) over 20,000 points which I knew entitled me to a free stay. ... |
Intown Suites Lilburn GA. - Run Don't Walk from this motel
Complaint - Hotels - Lilburn GA
Product/Service: Customer Service
I got a job at a restaurant across the street from this particular Intown Suites in Lilburn Ga. Never have I been treated like common trash like I've been here. On my 1st day in the room my downstairs... |
SuperShuttle - Super Shuttle? Stupor Shuffle!
Complaints - Car Rental - NY
Product/Service: airport shuttle van service
Super Shuttle? Stupor Shuffle! Your mileage may vary, but if your travel situation is similar, be warned.
Timeline:
around 4PM - Flight arrived on a Friday at JFK Int'l. Airport
by 4:30PM - picke... |
Hilton Hotels - Poor Quality Services for Hilton Hotel Chain
Complaint - Hotels - San Diego CA
Product/Service: Lack of airport transport & other standard services
My husband & I were traveling to San Diego for my work training conference.
EXCESSIVE ROOM RATES
My conference at the Hilton Bayfront hotel offered a reduced room rate which I initially booked for ... |
Hotels.com - Unethical company
Complaints - Travel Companies/Agencies -
Product/Service: no refund, absolute worst customer service
***WARNING***DO NOT, I repeat DO NOT do business with HOTELS. COM! Don't be misled by their marketing gimicks. Don't think for one moment that just because they appear to be a big company then they ar... |
Budget Rent-A-Car - Not Recommended-If You Are In A Professional Or In A Bind
Complaint - Car Rental -
Product/Service: Antiquated Customer Service Machines From The Stone Age, Dinosaur Era
I recently rented a car from Budget and wanted to continue the rental into another week. I decided to call from my desk (the car is at home) and requested the extension. To my surprise I was told, "if... |
AirTran Airways - Embarrassing, Unprofessional, Rude, Totally out of line
Complaints - Airlines -
Product/Service: Customer Service trying to board the plane
My wife and I were returning from Orlando, Fl to Indianapolis, IN at approx. 8:00 Sept 19. Our experience is almost unbelieveable! I was stopped at the entry after passing with the boarding pass and... |
Priceline.com - Customer Service needs to speak English
Complaint - Travel Companies/Agencies -
Product/Service: Customer Service
I purchased a vacation for my wife and I almost one year in advance on Priceline. It was a good deal for the airfare and hotel to London. With how expensive the UK is, there is no arguing its a good d... |
Book Inn Hotels - Do Not Book With Bookinhotels - Beware
Complaints - Travel Companies/Agencies -
Product/Service: Oneline Travel Booking Service
I booked a couple of days hotel accommodation through this outfit. Received voucher which stated payment had been taken from my account. Turned up at the hotel on the day to find that apparently Boo... |
Hertz - Go elsewhere
Complaint - Car Rental - orlando FL
Product/Service: poor customer service
Called over 24 hrs ago, still waiting for a return call. RUDE bus driver and staff, long wait to get car, have to take a short bus to get car, raised the daily rate then what was on my rental info. RU... |
Spirit Airlines - Careless
Complaints - Airlines - Wayne MI
Product/Service: Customers Service
On 09-11-09 I missed my flight for Vegas, I booked myself on Spirit's latest flight, my ticket cost around 340 dollars. I called spirit airlines to put me on their early morning flight or on any avail... |
Taca Airlines - Taca The Terrible!
Complaint - Airlines -
Product/Service: Flight service
Taca thinks it is so special that they charged me a $242 flight change fee on a $305 flight. After learning of this fee I decided to book a flight with another airline to my missed destination or to m... |
Towne Place Suites Marriott - Hotel Does not Know own Policies/Services and Customer Service
Complaints - Hotels - Renton WA
Product/Service: Hotel Policy and Customer Service
I want to advise others of how my family and I were treated at TownPlace Suites Marriott, in Renton, WA and how an employee was rude and lied about their policies/services.
A week before our stay i... |
Spirit Airlines - Customer Service Reps Need Improvement but Management OK
Compliment - Airlines - FL
Product/Service: Customer Service
My review is mostly positive but I must mention the negatives about Spirit Airlines first.
My family has used Spirit for about 14 years and they are the only airlines we use. During this 14 years t... |
Avis - Avis has no integrity
Complaints - Car Rental - San Antonio TX
Product/Service: Lack of Customer service
The representative who logged in my daughter in law during our visit to San Antonio failed to mention that she would be charged $125 for an under age fee, while we stood right there clearly older than... |
Avis - Not always our fault
Informative - Car Rental -
Product/Service: service
As a counter agent for avis rent a car I would like to comment on some of the reviews here. At the counter we deal with people who are upsest that they didn't get the car they wanted or feel they wer... |
SuperShuttle - Incompetent liars who do not honor their own written policies
Complaints - Car Rental -
Product/Service: Airport shuttle service
Back in May, I had booked a round-trip shuttle service from Denver Airport to Fort Collins. I used one half of the trip, and canceled the other half over the phone the end of July (the reservation wa... |
Hertz - Hertz Customer service
Complaint - Car Rental -
Product/Service: Customer service
The Tampa Fl branch could use some lessons in customer service.
Managers not returning phone calls, the usual song and dance routine. Even not providing the name and telephone number for their distr... |
Enterprise Rent-A-Car - Very Happy
Compliment - Car Rental - Toronto
Product/Service: Customer Service
We recently rented from Tomas at the Queensway, Etobicoke, Toronto, Ontario, Canada location. It was a busy week and by the time we arrived, the only car available was a Kia which was too cramped for ... |
Priceline.com - Terrible Customer Service
Complaint - Travel Companies/Agencies -
Product/Service: Customer Service
Where to begin. First of all their customer service is atrocious. The first time I called I found out several crucial things:
1. Their representatives have NO IDEA what is on their website.
2. The... |
Travelocity - Travelocity does not have its own service department
Informative - Travel Companies/Agencies -
Product/Service: Customer service
Travelocity does not have its own customer service department. It farms out all complaints, inquiries, etc. to an overseas firm. The overseas firm has a notorious record for handling customer complai... |
Hertz - Customer Service Hertz
Complaint - Car Rental - Bistol County MA
Product/Service: Customer Service
I don't understand rental companys..business is up and cutomers service is terrible, short handed, Hertz is just ruining their business within proper customer service..This is from a rental I had with... |
Continental Airlines - Lying To Cover Unscrupulous Practice
Complaints - Airlines - Houston TX
Product/Service: Airline Services
My daughter had a very disappointing experience leaving Newark Airport on a trip back home to Atlanta. She had a ticket for a flight leaving at 7:40 A.M. She arrived and checked in her luggage at 6... |
AirTran Airways - Air Tran Customer Service Boo!
Complaint - Airlines -
Product/Service: Customer Service
I had a flight going to Orlando with a Stop in Atlanta. The flight was okay going there. Coming back was a problem. Not only did we have to wait for ever to get some assistance at the Orlando Airport,... |
Expedia.com - Ruined my Holiday!
Complaints - Travel Companies/Agencies -
Product/Service: Bookings/Customer Service
I booked a motel in Cape Cod, MA for one night through expedia. When I reached the place there was no one at the front desk and I found out that the Motel had been shut for months because it did not h... |
AirTran Airways - If they chance the gate on u tuff shi&s deal with it
Complaint - Airlines - ddddd
Product/Service: airport service and airplane service
The changed my gate at atl and I nearly missed my flight the were uninformative and like 4 other ppl almost missed their flight... after running like a monkey at atl airport the gave me shi& about my ... |
Radisson- COVINA - Luggage Stolen from locked room
Complaints - Hotels - Covina CA
Product/Service: No Security / Customer Service
Shortly after checking in to the Radisson Covina, my room was broken into and burglarized. General Manager did nothing about it. Covina Police were called. I was informed of 6-7 other cases of robbery... |
Southwest Airlines - Not the friendly Texas airline anymore.
Complaint - Airlines -
Product/Service: Customer Service
Southwest was once a great airline, I have flown Southwest for over twenty years. I remember when the crew smiled and really welcomed you. I just flew from San Antonio to Salt Lake for a short visit. ... |
Book In Hotels - Last Minute Cancellations by Company
Complaints - Travel Companies/Agencies -
Product/Service: Hotel Booking Service
I have had the same experience as others. We had confirmation and voucher - paid in full. When we arrived at the hotel they said Book In Hotels had sent a cancellation and we had to pay a second tim... |
Marriott International - Courtyard Marriott Vaughn, Ontario Never stay here!
Complaint - Hotels -
Product/Service: Bedding, service
This was by far the worst hotel I have EVER stayed in. There were 6 of us...we reserved a room with two queens and a hide-a-bed. Reservations were made 2 weeks prior to our arrival. We had 2 sets o... |
AirTran Airways - The Worse Customer Service Ever!!!
Complaints - Airlines - Orlando FL
Product/Service: Customer Service
Sunday night, my flight to Atlanta (stop-over) was canceled because of the storms. They booked us a later flight at 11:35pm. With a stop-over at Atlanta and then Indy (we would be back at Indy at 4am)... |
Northwest Airlines - Never Again!
Complaint - Airlines -
Product/Service: Worst Customer service- EVER!
I have never encountered this type of Rude and Unresponsive behanvior from customer service. The booked my flight backwards and now do not want to refund my money when we never even took the flight, b... |
Jetblueairways - Compliments are due!
Compliment - Airlines - Chesterfield VA
Product/Service: customer service
I've read many complaints regarding poor customer service with Jet Blue. I can't say the same. My husband and I traveled twice with Jet Blue. Each time, we received wonderful service to and from, co... |