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Damaged my new home flooring, won't repair
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARION, GEORGIA -- My advise is to avoid ordering any appliances any big box store that employs Spirit Delivery & Distribution to deliver for them. This will include Lowes and Home Depot. After I suggested that the delivery person just take out the hinge pin on my door, he removed the entire door from the hinge and frame, shims falling everywhere and breaking. A large vintage stove had to be moved a few feet away to make room to put the new stove ordered from LOWES. I advised the delivery people that it was extremely heavy and they needed to use a hand truck to move the appliance. I was again ignored and the person who seemed to be in charge told the other man to help him move it without the hand truck. They proceeded to push side to side and twist the heavy appliance, in effect walking across my kitchen floor. This tore large gouges into my vinyl floor. We had moved into the house recently and the floor appeared to be brand new, and now it was ruined. I immediately pointed the damage out to the delivery person. He apologized and took a picture stating "so he could report it." I took pictures also. Then he turned his attention to the door and quickly replaced it. There was just one problem, the door would not even shut it was so poorly aligned. I had to run outside and tell him that he would have to come back and fix the door so I can close it. After ten minutes of fiddling with it and using his own different hex screws the door shut....barely, and drug the threshold which it didn't do previously. And they were off. I called the Lowes where I live in Douglasville GA and spoke with the assistant manager Chad and he got in touch with Spirit. The person at spirit Quin asked for pictures and told me I MAY need to get estimates for repairs, she would be in touch after she spoke to the contractor. I emailed pictures right away. The next time I heard from Quin she wanted to know where the estimates were. So I did get estimates after I knew I needed them. It did take me about 3 weeks as I had difficulty getting someone to come out. It's not a big job. I waited and heard nothing so I called and was told I sent them to the wrong email even though it was the only email address I ever had. I was given the correct email and again waited and waited and waited. I had to start calling Quin daily and was put off by her a few times stating she "hadn't heard from corporate", well call corporate then. Finally I was told the claim was denied and here's the good part. The reason I was given "the delivery person said he didn't do it." Wow, that's such an easy way to never ever have to pay any claims. Also, please be advised that Quin told me that they aren't really responsible and are a neutral party because Spirit hired a contractor to do the job. I called Lowes and was told by the manager Anthony that this is why Lowes stopped doing their own deliveries, so if something was installed improperly or damaged then Lowes would not be responsible. My 83 told mother is living in the area where the flooring was damaged, and if she falls and gets injured we will be holding them all responsible.
The day that I was FINALLY told my claim was denied Quinn said we would be getting paperwork for an appeal in the mail. It is now nearly a month later, guess what, no paperwork. MORAL OF THE STORY DO NOT BUT APPLIANCES FROM LOWES OR HOME DEPOT IF SPIRIT DELIVERY & DISTRIBUTION IS GOING TO DELIVER. You will be on your own with absolutely no customer service.

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Spirit Airlines abandoned wheelchair passengers 233 miles from their final destination on July 6, 2019
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIRIMAR, FLORIDA -- Good day CEO of Spirit Airlines, Ted Christie III. My name is Dr. Allison Haughton, a board certified pediatrician in Orlando Florida. I am contacting you directly to make you aware of my horrific experience with your airline on Saturday July 6, 2019. My confirmation number is JGZDGA. There were 3 passengers, myself, and my twins, one of them a wheelchair passenger, Jordan Green. I flew to Jamaica to celebrate my 50th birthday on July 3. My experience with your airline turned a memorable occasion into a horrific nightmare.
The pilot was grossly incompetent. He told all the passengers of potential weather issues in Orlando before we departed Montego Bay. So why leave Jamaica without refueling the plane? The plane should have left with a full tank knowing there are potential delays ahead. That is my first complaint re the incompetency of the pilot. The flight is 1 hour 42 minutes yet when we had to circle around before our descent into Orlando, the pilot said we have to divert to the closest airport because the plane was low on fuel. So the pilot says we are flying to Fort Lauderdale. At least they have a hub there. But he should have known that there are only 2 runways open. 1 runway is closed. Why not fly us to Tampa or Jacksonville? But a few minutes into that plan, the pilot announces we have to fly to Miami as there are no free runways to land this aircraft on. He should have know that.
Today I spoke with a senior pilot that has flown for United Airlines for over a decade. Obviously there is a fuel issue here and a lack of competency of the pilot to make a dumb decision to land were Spirit has no hub and personnel. So we land in Miami at 6:59 pm and wait two hours on the runway for fuel, paperwork, and for the Orlando International Airport to reopen. Thew pilot announced that Orlando International Airport reopened at 7:30 pm. He said we just need paperwork and fuel and we would be on our way. I breathed a sigh of relief. I would finally make it home to attend the birthday celebration that my best friend planned for me at her home.
Instead, we just sat there and sat there on the plane Another 1.5 hours passed. The incompetent pilot chose to land at Miami airport where there is no Spirit personnel instead of diverting to Tampa, or Jacksonville were there would be Spirit personnel to help us get back to Orlando. A competent pilot would have a plan B. He obviously did not. If there not enough fuel to fly us to Fort Lauderdale, Tampa or Jacksonville, then have us deplane, then transport us via bus to Orlando. Instead the pilot waits 2 hours to announce he cannot fly and at 9:30 pm we now have to wait to be towed to an international gate. My sons and I have been sitting 6.5 hours all that was offered was room temperature water. When we were deplaning, I didn't see either pilot or copilot to take a picture of their badges. We are all asking, when get off, what next? The pilots were nowhere to be found. They deplaned even before us. Cowards. Then the pilot lied to us. "Personnel inside the airport will assist” he claimed. Again this demonstrates the gross incompetence and unprofessionalism of Spirits's pilots and supporting personnel. They were SIX wheel chair passengers on board including Jordan. My son has multiple orthopedic issues has severe scoliosis, ligamentous laxity, pes planus, hypotonia and requires a wheelchair when we travel. I have never heard of an airline that would leave their passengers stranded in another city telling them to simply “find their way home in their own”. This is quite shocking and beyond ludicrous. To add insult to injury, I believe that Spirit's reckless failure to execute a safe alternative plan to it's customers has placed them in violation ADA laws and rendered them out if compliance with these laws. The ADA laws were violated when they failed to comply with the safe transport of Jordan and the other disabled passengers that had the potential to place their health and welfare in jeopardy as some disabled travelers are not physically able to walk such long distances without wheelchair tance. This is a clear and blatant violation and totally unacceptable and reckless on their part and in my opinion, should be brought to the attention of Spirit's corporate offices.

While no airline can control the weather and all airline pilots must remain in compliance with the time out laws, it remains inexcusable, irresponsible and unacceptable for Spirit to abandon its passengers and not provide a alternate plausible and safe means of transport to the final destination agreed mutually upon at the time of ticket purchase. Spirit airlines flies into Fort Lauderdale, Jacksonville and Tampa. The dumb pilot landed where there were no personnel and lacked the intelligence to arrange for Spirit personnel and /or pilots to drive 26.2 miles from Fort Lauderdale airport to Miami Airport. Instead your pilots abandoned us 233 miles from our final destination. Simply Shameful.

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Horrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FORT LAUDERDALE, FLORIDA -- At that point I then told him that we are not friends so don't talk to me like we are, you don't know what proper customer service is. He then went on to say that he did and I then said is that why you're making fun of customers the whole time while we're waiting? You think that that's good customer service? He then rolled his eyes and told me to lighten up. We then walked away in such outrage and knew it wasn't worth continuing fighting. It clearly wasn't going anywhere, the people who were working felt it was OK to argue back with paying customers.

As we began running to our departing flight (because we were extremely close to missing it after we claimed missing luggage)- Richard Scott was on the escalator that we got on, he then saw me, initiated CONFRONTATION WITH ME (I told corporate to look at the camera footage to prove what I'm saying is true) and he then said “you really think we took your luggage?” He had a smirk on his ugly face while saying this. I then turned around and said “we are not friends, you cannot talk to me like that, you are fighting with me like we are friends, you are at work working so act like it” and he then said “you're right we are not friends” - at that point since Richard initiated this confrontational conversation with me-- my boyfriend then saw this, and told him to never get in my face like that. Richard then told him he will have him arrested if he tries touching him. I wish I had told him if I were a guy I would knock you the f* out lol. Looking back it would have been worth it since Corporate did absolutely nothing.

The following day we called LaGuardia to see if our luggage was there and they then informed us that it was never missing to begin with, it had been on our flight the entire time.

So basically, the ugly girl Angie and the guy Romaine lettuce had played games with us. So due to Spirit's low life, low class, spiteful and vindictive employees we were inconvenienced for no reason at all as well as being verbally attacked! I would say something needs to be done, but looking at those employees Karma already got them- their older and working in the re-check your luggage section in the Fort Lauderdale Airport making around $12 an hour lol. So, who really got who?

Anyway, this was our first experience with Spirit, we will NEVER do business with their unprofessional company again. They have awful, unprofessional, confrontational, employees with attitude representing the face of their company. I'm disgusted with their company and the experience me and my boyfriend went through. Absolutely uncalled for. How can they possibly make up for this terrible experience we had?

Well, they apologized to me saying they were sorry for the experience WE FELT WE HAD...and then offered us $100 TOTAL towards another flight with them lol. That is literally how they handled it. The company is a joke, but obviously it starts from the top up.

Do not take Spirit Airlines! Even their seats are so uncomfortable on the plane! They are literally plastic seats...I'm not kidding.

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Never fly with Spirit air 2nd time.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FORT LAUDERDALE, FLORIDA -- Worst customer service ever. They are very racist. Its my first time flying with Spirit and also my last. No wonder now I know why they have tons of bad reviews. Its true that they are cheap and thats what most people are looking for but to be honest you get what you pay for. They charges for everything even with a small luggage that you can actually could carry as a free carryon bag on other airlines and they even charge very high rate for the seating. I was flying from Fort Lauderdale to Las Vegas on July 11 the departure was around 8:45pm. We booked the tickets last min and it was cheaper so we thought maybe we should give it a try, the tickets was in the same payment but for some reason they put us in a separate seating which is very weird. When we were inside few seats are still open. Everyone started to sit everywhere so we thought maybe we should hop to the front where it still available so we did. Then I heard the piot was telling evrryone should sit in their asigned seat, after take off its ok to move around. Immediately one of the flight attendants(she speaks Spanish and I'm pretty sure she was cuban or Mexican. Hair about the length to her shoulder) told my bf to move cannot sit here and he doesn't understand English he looked at me so I tried to translate it to him then we finally moved. And of course she told the other people to move also. After take off everyone started to move around again. So then we did too. We sat there for few minutes and the other flight attendants were taking us foods/drinks without saying anything. Later when they came to the back I believe the Spanish flight attendant must told other flight attendants something about us; One of them made us hella embarrasssed suddenly came up to us saying "you guys can't sit here but you guys can sit Here you guys should go back to your own seat". GREAT! she left, Then I started to look around still seeing other people sits everywhere, I didn't say anything because I was trying to finish my cup noodle. Not even a min after another fight attendant came to us, it was a guy, he flashed the light on us and said "did you hear what she told you? You 2 can't sit here" I was like "excuse me" Can't just give us a damn minute? They talked like I will sit here forever and even if I get up and get out of here I will take this chair with me. We gonna be in this flight for 4 damn hours anyway. We paid for this not taking it for free and they still treated us like shit. Then I asked them why you guys only asked us and not the others? The Spanish lady she came up and said oh because Your bf doesn't speak English I told him to move and he doesn't reply me. I said "well you didn't see that I tried to translated to him and we finally moved?" "And you saying because he doesn't know English thats mean we can't sit anywhere?" Then she said "its both of you doesn't speak the proper English and it all in the paper you should read it, its the rule!"THAT IS RIDICULOUS. What language am I speaking the whole time with her then? She said we don't knoe English then whats makes her understand me?She should go back home and re-learn how to be polite and how to be a fight attendant! Her job is to make everyone happy and satisfied and help us solve our problems not trying to argues and try to win. This is our first time no one or no where say anything about some stupid racist shit like this how should we know and prepared?If I know how shitting their customer service are I wouldn't have been in this stupid aircraft.

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Spirit Customer Service Is a Rip-Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIRAMAR, FLORIDA -- On Saturday, March 8 I contacted Spirit Customer Service to change a flight that was previously booked. The reason for the change was due to my Mother having a physical health issue that impaired her ability to walk. The original flight was booked a week ago to Florida and my Mother's vacation was scheduled to March 17. Due to severe pain in my Mother's leg and back, her vacation was abruptly changed since she had required a Flight for immediate return to Chicago. You're probably wondering why my Mother didn't choose to go to a Hospital in Florida or be seen by a Doctor in Florida.

My Mother is elderly and the type of person that doesn't feel comfortable dealing with strange doctors or healthcare providers. While speaking with your Spirit representative, I had my Mother on conference and provided details about my Mother's emergency situation. I expressed the need for wheelchair assistance due to my Mother's immobility. During the flight/ticket booking phase, your Spirit rep informed me the charge was $268, I was also on the Spirit website with a confirmed ticket price of $253. The Spirit rep advised me the price is the price for $268 including a baggage check fee.

I explained to the rep the fee of $253 which included the baggage check fee. The Spirit rep placed me on hold and then came back to advise there will be a “One-time courtesy” adjustment. Due to nature of my call, reason for changing flight information and after dealing with your Rep; it got me thinking. Your airlines doesn't seem to take into consideration emergency situations where one's health is a factor for changing a flight. I called your airlines for assistance but after speaking to your rep and had I known, I would have never wasted my time calling Spirit to reschedule and just done it online without the hassle.

This simply goes to show that your airlines don't have any consideration about a person's extenuating circumstances and seems more money hungry. I will never book a flight with Spirit Airlines ever again and tell all of my friends, family and business associates never to consider using your airlines for their travelling purposes either. I am extremely disgusted with the way your company handled this situation. Granted your Spirit rep started to consider my Mother's needs after we expressed the urgency for flight change and accommodations needed.

If I would have never mentioned the price from the internet your airlines we would have been overcharged for the flight. Seems to me that your airlines does this to many customers when flight changes are needed but until a person like myself references the price your airlines provide via Spirit airlines vs. Spirit rep things change. I shake my head at your company with disgust, I will be contacting the Ripoff Report and will definitely blog about this experience on social media. I hate it when a company overcharges for services, especially for people that don't know any better.

Buyers beware, I think not. It's more of buyer will be aware after I inform others. Especially after all the talk of airline issues in the news with the bigger companies, I would have thought your airlines would be on the up and up. Disgusted.

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Worst day of my life
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALLAS, TEXAS -- I received no support from spirit during this time. Beginning from when I left the plane that arrived late on March 10th, I was telling every spirit agent I could find that my connection was leaving in less than 1 hour. My boyfriend took the exact scheduled flight the next day and told me that spirit agents asked people who deboarded the plane if they had a connection in less than 2 hours that they could move to the front of the line. I received no such help. When I finally made it through customs and immigration I asked the spirit agents at the desk in front of security if I would make it to the flight (it was about 11:35 and the plane was scheduled to leave at 11:45. It ended up leaving at 11:40) they said it would be tight but that I would go through security. Spirit agents knew that I was going through security for my flight but didn't even call the gate and let me miss the flight anyway? I don't understand why they let me through and allowed me to run all the way when they weren't even going to call the gate or make sure I made it on the flight? Once I made it to the ticketing desk to rebook the flight initially they had booked me on a flight back to my original destination vs back home. A mistake I caught and received no apologies for. I finally spoke to two on duty supervisors who made me wait for about an hour trying to find an answer. Ultimately they didn't do anything for me after making me wait for so long. My travel time doubled because of spirits bad scheduling. From 8 hours to 16 hours. Spirit forced me to stay in the airport for this long because I had such extreme anxiety about missing my next flight too (never offered me anything for wasting my time). I was paranoid my next flight would leave early too. I spend time in the airport crying and it was honestly one of the worst and most stressful days of my life. Because of spirits incompetence I missed out on time and money from not being able to pick up my son or follow through with plans I had back home that afternoon. I will never recommend or fly spirit myself again.

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HORRIBLE
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PARKVILLE, FLORIDA -- I booked a flight for my family of 5 to go to Florida for a cruise on August 10th. I checked in a day or so earlier but was unable to print out my confirmation. My flight was supposed to leave at 6:05am and we got there at 5:30am. I understand that we were cutting it close but still had 35 minutes to go through security and board the plane. We were not even allowed to TSA or to check our bag because I was told that we were not here 45 minutes before the flight, so they checked us out. I have NEVER! in my 37 years of existing heard of an airline checking someone out! This is Robbery and Fraud. I understood that our bags may not make it in time because they were probably done loading but to cancel me and label me as a no show while I am standing there is ABSURD! I paid for flights and seats and they just took my money and would not even attempt to let me on a plane that was still there and not taken off yet. Call me ignorant but I had no idea that this was even legal to take someone's money as a guarantee and still not allow them something that they paid for and to not even offer a refund. I do understand that I would not be entitled to a refund if this was my own fault, but Spirit overbooked their plane and kicked my family and I off a flight and will not issue us a credit or refund. Not once did they say that I would lose my place if I was not on the plane 45 minutes before takeoff because I would have NEVER PURCHASED these flights. I just want a refund of monies paid because Spirit ruined my kids' vacation. I loss so much money and had to pay extra money for more flights in the future and to rebook a cruise that my children desperately wanted to go on. Customer service did NOTHING but tell me that I should have already been on the plane and tell me that I never checked in when the agent said it out of her very own mouth in front of everyone that I was checked out. I still would not understand even if I did not check in why they would give my flights away that I paid is still absurd! I did check in but me giving them hundreds of dollars was my guarantee that I was boarding this flight on top of me checking in.

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NVER EVER fly this dumpster fire of an airline
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FT LAUDERDALE -- Headed down to St. Thomas in June with 2 small children. Flight down was average, flight back was a living nightmare. Arrived at Airport on Friday 12pm for a 3pm departure. 3pm rolled around and I get an email, the flight is delayed an hour. 4 rolls by, 5, 6, 7, 8. We finally board the plane, sit there for almost 4 hours until they finally cancel the flight at midnight. Apparently the Pilots' seat belt was not working properly, although it worked fine from Ft. Lauderdale to St. Thomas. So we were carted off the place at midnight, told to retrieve our luggage and wait in a line for vouchers.

2 hours go by (2am now) no one from Spirit has shown up at the counter. I decide to grab a taxi and head to a nearby hotel for the sake of my 2 small children. Guess who we see at the hotel? The flight crew drinking beers at the bar, having a great time. I was near knocking everyone one of them out but the wife subdued me. I theorize they simply wanted a night in St. Thomas at the passengers' expense.

Next day rolls around, got to the airport at 8am as we were told the flight would leave at 11am. I saw some people who had not yet been to sleep as Spirit ran out of vouchers. Flight was scheduled to leave at 12 now, delayed again, then 2pm. All in all boarded at 9pm and sat for another hour. Finally arrived in Ft. Lauderdale 36 hours later at midnight.

I am currently filing several lawsuits to recover my out of pocket expenses as Spirit has stated I didn't wait for the vouchers so I'm not eligible for a refund. I will Win my lawsuit, so my lawyer says as Spirit simply plays the numbers game and settles out of court with those willing to actually file suit. First and last time I will ever fly this dumpster fire of a tier 4 airline. Do yourself a favor and STAY AWAY.

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No waiver of $240 change fee due to incurable cancer diagnosis
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Terrible airline, though all staff from the counter agents and support staff to flight attendants have always treated me courteously and professionally. I feel for them who must bear the brunt of customers' ire for the stupid policies of their superiors. My wife was diagnosed with incurable cancer. Since August we have had to fly 1,100 miles to Houston's MD Anderson from CA every other week so she may participate in a clinical trial of an experimental chemotherapy that has proven effective in extending the life of cancer patients afflicted by the gene bearing the BRAF mutation, a very aggressive cancer found in 8% of colon cancer patients and my wife's cancer.

When the doc told us last week that the tumors had grown by 22% and spread to other organs, he recommended Cindy move from the control group of the study to the group that gets the new not yet FDA-approved chemo. This meant her chemo date would be every other Thursday instead of Tuesday, so we had to change our flight reservation that I purchased in September. Spirit customer service refused to waive its $220-$240 reservation change fee that effectively doubled the cost of our original reservation.

It seems that someone in that organization believes that once he/she makes an exception for a modification motivated by one's desire to live longer, then the floodgates would open to waiver of the fee for any "illness" or inconvenience requiring a doctor's note. Even the noted king of nonrefundable hotel reservations gave us a $490 refund for a trip we planned before Cindy was diagnosed, and a MLB team refunded what we paid for tickets to see baseball games during this planned trip.

I believe the Spirit business model is a sound one. Why should everyone have to pay for the traveling inefficiencies of others? This philosophy minimizes airline costs and reduces prices. The problem is Spirit's robotic approach to what is still a human endeavor. If you are the mother of a soldier seriously injured in a war zone and you have to modify or cancel a pre-existing reservation to see your son or daughter, you pay the $220 (online) and $240 (by phone), same as what someone pays if they got drunk the night before the flight and don't feel like flying.

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Worst Experience Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEBRASKA -- I was supposed to travel on Spirit airline on May 2nd, 2015 from Las Vegas (McCarrran) to Dallas (DFW). We were checked in and asked to wait while the onboarding process was initiated. The flight was at 8:30 PM (Vegas time) and was supposed to reach at 01:00 AM Dallas time.

At 08:25 PM (Vegas time) just 5 minutes before the flight should have taken off we were told that the flight had been cancelled and that we should re-visit the ticketing counter to make new arrangements for our visit to Dallas. There was no communication of why the flight had been cancelled and the people at the information counters and other counters were extremely rude.

Anyways, we headed (ran) towards the ticketing counter again only to find that there was no line that catered specifically to the flight that had been cancelled. Again there was a lack of communication and passengers didn't knew which lines they should stand into. Only after 2 heated altercations with the lovely people of Spirit were 3 counters dedicated towards the cancelled flight. (Although this may seem reasonable at this time, the arrangements would very soon start looking like a joke as 2 more flights were cancelled that very day in a matter of 3 hours).

Now, since we ran towards the ticketing counters, we were 7th or 8th in line for these 3 counters and were hoping to be re-assigned alternative arrangements to travel to Dallas in next 15-20 minutes. The first re-arrangement took more than an hour, all this time there was no communication from Spirit and we were just expected to stand in a queue. Apparently, the systems were working slower than a glacier and this made the expected time of 15-20 minutes to increase to 3-4 hours.

After 2 hours, there was an announcement for cancellation of 2 more flights. Not being blessed with the common gift of common sense, the people at Spirit didn't inform the security of a possible situation which lead to multiple altercation among passengers which many times looked like could reach physical contact. There was no effective crowd management skills shown by the airline staff which lead to tussles among passengers.

By God's grace, after 4 hours of standing in the line, we were given tickets to Dallas via San Francisco (a 12 hour ordeal with a 5 hour layover). We had no option but to take it even though that meant that we would end up losing over $1000 re-scheduling of my international flight for the group as any other options weren't available until 2-3 days after. Overall, the experience of flying (please read as 'dealing' as we didn't even make it to the plane) with Spirit was nothing short of horrendous and deeply disturbing. I would never ever recommend it to anyone. It might be a few dollars cheaper but that cheapness comes at a much higher price.

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Spirit Airlines Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 120 ratings and
441 reviews & complaints.
Contact Information:
Spirit Airlines
30588 Automation Dr.
Clinton Township, MI 40835
800-772-7117 (ph)
www.spiritair.com
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