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U-Haul - Bad customer service for deploying soldier...
Complaint - Car Rental - Fayetteville, NC NC
Product/Service: UHAUL self storage
My fiance received last minute orders to deploy to Afghanistan and had to pack and store his things quickly. We chose UHAUL storage on a Saturday and stored everything except a washer and dryer. Tha... |
U-Haul - Uhaul and safety storage has left me peniless and homeless!!!
Complaints - Car Rental - Pleasant Valley MO
Product/Service: 17" truck and tow dolly.
This is perhaps more on safety storage 7101 Stewart Rd, Pleasant Valley - (816) 781-0007
I made Reservation # 28180718 on 11/06/09 for a truck and tow dolly. The safety storage lady called me back ... |
U-Haul - Taking advantage of an elderly lady/foul language
Complaint - Car Rental - Ocean Park WA
When my 70 yr old mother stated to me that upon renting a 26' long U-Haul truck to move approx. 85 miles she asked the lady that serviced her if U-Haul had any guys that could load her belongings for ... |
U-Haul - Kensington Rd Calgary CANADA UHAUL
Complaints - Car Rental -
Product/Service: Pickup
There is this lady here who is very impolite and unfriendly. She thinks she's the queen. Says to people that she is very picky about getting the pickup refilled. If a person doesn't refill, you just b... |
U-Haul - Unsafe Truck, and very bad customer service
Complaint - Car Rental -
Product/Service: Uhaul Truck
We rented a Uhaul truck this past weekend and what a scarey time. The trucks brakes were terrible, the stearing out of alignment, the front end shook so badly. Then to top it all off the assistant g... |
U-Haul - Bad service
Complaints - Car Rental - Minneapolis and Colorado Springs
Product/Service: Trailer use
I recently moved from Minnesota to Colorado Springs. My brother rented a trailer to bring my things out. 6 miles from my new home the trailer got a flat. He called Colorado Springs base and got the... |
U-Haul - Terrible service- ruined my moving plans!!
Complaint - Car Rental - Bridgewater NJ
Product/Service: U-Haul truck rental
I reserved a truck to move my family from one town to the town next to it weeks in advance and was given a confirmation #. A week before the move I get a call telling me my truck is no longer availabl... |
U-Haul - Poor experience
Complaints - Car Rental - Madison WI
Product/Service: Self-Storage
We had an extremely poor experience with UHaul Storage. We began renting storage space in June 2009. Paid monthly rent promptly, each month. Beginning in August we began receiving late notices via ... |
U-Haul - Courteous personnel and excellent service
Compliment - Car Rental - Cedar Rapids IA
Product/Service: U-Haul truck
We want to compliment the personnel at the U-Haul service company located at 2451 Williams Blvd., Cedar Rapids, IA 52404 for their courtesy and service extended to us. We decided to pick up a washer ... |
U-Haul - UHaul Rip-off in Beaconsfield
Complaints - Car Rental -
Product/Service: Truck rental rip-off charges
UHaul located at the Esso in Beaconsfield Quebec is not an ethical joint. I rented an econoline for 6 hours and 61 kilometers. I left the vehicle after closure as the employee left 10 minutes early. T... |
U-Haul - Be Warned - If You Actually Need A Truck Or Trailer Do Not Book U-Haul
Complaint - Car Rental -
Product/Service: Rental Trailer
Never again will I ever rent from U-Haul! I reserved (or so I thought) a cargo trailer three months prior to the date I needed it to move my daughter to a city 8 hours away for college. As my confir... |
U-Haul - Public Service
Informative - Car Rental -
U-Haul does not make much money from a $19.95 rental. You may more rental a car.
U-Haul provides a service and the dealer makes about 15% for each rental. The average commission is $10.00. They make ... |
U-Haul - They will sell you a reciever and hitch, but they won't rent you a trailer
Complaint - Car Rental - oklahoma city OK
Product/Service: trailer rental
These jerks installed one of the receivers, sold me hitch then told me they could not rent a trailer because because the car was a ford explorer. So they made a lot of money off me for nothing. I will... |
U-Haul - U-Haul..Incompetent and UnResponsive..You are on Your Own
Complaints - Car Rental - Littleton CO
Product/Service: Rental Trailer
We reserved a trailer (via phone)from U-Haul 2 weeks ago. We gave the agent, on the phone, all information about the size of our car and what we were hauling. We were assured that we could load and ha... |
U-Haul - Bad Customer Service!
Complaint - Car Rental - Springdale AR
I have not used U-Haul since this incident and never will again. I reserved a truck for my moving day and when I got there to pick it up everything seemed to go ok. the guy behind the counter asked me... |
U-Haul - Excellent Service
Compliment - Car Rental - Austin TX
Product/Service: Renting A Truck
I've done a lot moving in the last 10 years. U-haul has come through whether I'm moving within the city or between cities. My most recent move was March of this year. I went online and reserved a t... |
U-Haul - BUSTED TRUCK, BUSTED SYSTEM
Complaint - Car Rental -
Product/Service: Truck rental
Rented a 14-footer from U-Haul in Boston. Got it home, the back door wouldn't open. Called. Mechanic came. Didn't have tools but by dint of big struggle (by three people) got door open. One counte... |
U-Haul - Do. Not. Use. U-Haul. Ever.
Informative - Car Rental -
Product/Service: Rent moving truck
I called the U-Haul Boulder location on Saturday to book a 10’ truck for Sunday. No problem? Wrong. The woman I spoke to on the phone had no clue what she was talking about...
She told me I could... |
U-Haul - 2 Words: Unprofessional And Incompetent!!
Complaint - Car Rental - Schaumburg IL
Product/Service: U-Haul Trucks
I wrote this complaint letter to U-HAUL:
Your company provides, by far, the WORST CUSTOMER SERVICE I HAVE EVER RECEIVED IN MY ENTIRE LIFE.
1. The truck I reserved wasn't available - why do you ... |
Penske, Budget, U-haul and all other rental companies - When The Gas Goes Down The Truck Rental Prices Goes Up
Complaints - Moving/Relocation -
Product/Service: Truck Rentals
I had just got through with a online agent for Penske truck company...they just stopped communication with me....All of them are charging high prices because of the gas...when the gas goes down the tr... |
U-Haul - Great Service
Compliment - Car Rental -
Product/Service: Drop off
Dropped off truck @ 51045 Penn Yan, everything was gone over and explained well... |
U-Haul - Watch out for this Uhaul scam SCAM ALERT
Complaints - Car Rental - Santa Barbara CA
Product/Service: 1 day rental
Rented the the 19 dollar truck. We could not get the truck out of the parking brake...asked for specific instructions from the help desk. They never instructed us but instead sent a repairman from 7... |
U-Haul - U-Haul is a fraudulent company: Avoid U-Haul
Complaint - Car Rental - Takoma park MD
Product/Service: Truck Rental
My review is about U-Haul. U-Haul is a fraudulent company: Avoid U-Haul!!!! They over billed (over charged) my credit card with fraudulent gas usage charges! I drove the truck for ONLY 17 miles (ro... |
U-Haul - Great Service
Compliment - Car Rental - Balto. MD
Product/Service: Truck rentals
My experience at your Washington Blvd. location was by far the best I have have anywhere. The
manager & employees are always friendly & helpful. I have been renting trucks for my company for the pa... |
U-Haul - Great Service
Compliment - Car Rental - Plainfield NJ
The Uhaul staff of plainfield was kind, considerate, knowledgeable and efficient. Thanks asst. Manager Denise and staff. Way to go!... |
U-Haul - Car Carrier Rip-Off
Complaints - Car Rental - Fresno CA
Product/Service: Rental Of A Full Sized Car Carrier
My son and I needed a full sized car carrier to pick up a vehicle a short distance out of Fresno. A week before it was needed, I made a reservation directly with the North Blackstone shop in Fresno fo... |
U-Haul - Uhaul is a rip-off
Complaint - Car Rental - fresno CA
Product/Service: trailer
I rented a trailer from Uhaul and was told the charge would be 46.08. I returned the trailer the same day, in the same condition I rented it in and found an extra $15 charge on my credit card. they tr... |
U-Haul - Awesome Service and Amazing Staff
Compliment - Car Rental - Lubbock TX
Product/Service: Truck Rental and Storage for my Daughters Furnitur
Thank You for coming through for us during our Daughters Graduation. We rented a truck and a storage due to my daughter graduating from Texas Tech. The truck we received was brand new and was exactly ... |
U-Haul - Money for Nothing
Complaint - Car Rental - Cornwall, Ontario, Canada
Product/Service: On-line service
This was a while ago, so I find it really funny now. My lovely wife went on line to rent a truck from U-haul in The Cornwall, Ontario region, and we had arranged a Truck for moving day. When we arri... |
U-Haul - U-Haul Is A Crooked Dishonest Company
Complaints - Car Rental - Normal IL
Product/Service: Truck Rental
I just recently used U-Haul to move. I even purchased the extra insurance at the time of rental. During the move, as I came to park on the side of a street I came in contact with a tree branch overh... |
U-Haul - Ripoff
Complaint - Car Rental - Bucyrus OH
Product/Service: Truck Rental
I rented a small cargo van for 19.95 per the ad on the back of the truck. When I returned a few hours later, I was billed for 19.95 plus 1.00 per mile of 57 miles plus 14.00 insurance, for a total 3 h... |
U-Haul - Moving Made Less Stressful!
Compliment - Car Rental - Atlanta GA
Product/Service: Trucks, Packing Supplies And Storage
Moving can be stressful... Packing and unpacking, loading and unloading, time... The staff @ the Uhaul was extremely helpful with making this experience more pleasant... Helping with picking the right... |
U-Haul - Cost of use
Complaint - Car Rental - Cobourg
When I rented the truck, the gas tank was not filled up, the owner said to fill it to 3/8's, not thinking at the time how difficult this would be. I put in the amount of gas I thought would be enough ... |
U-Haul - Never Again!
Complaints - Car Rental - Bozeman MT
Product/Service: Truck Rental
I reserved a 17' truck for Bozeman, MT on March 28, 2009. When I went in to pick up the truck, I received a 14' truck. The truck was half an hour late! The 14' truck was filthy...it actually had dog ... |
U-Haul - Complaint
Complaint - Car Rental - NY
Product/Service: Truck Rental
We rented a truck from the Uhaul. They informed us we could return the truck after hours and the gas should be filled at the same level as the truck was delivered to us, otherwise we would be fined ... |
U-Haul - Excellent Service
Compliment - Car Rental - West Palm Beach FL
Product/Service: Auto Transporter
I rented an auto transporter from the U Haul at MSS Petroleum in West Palm Beach, Fl and dealt with a very fine gentleman by the name of JR. He was very helpful in assisting or should I say actually h... |
U-Haul - Uhaul To Move A Mattress Cost 736 Dollars
Complaint - Car Rental - New York NY
Product/Service: Uhaul Rental Truck
We stated we needed a van to to pick a mattress in nj. We were leaving from NYC. We stated that 3 times we called and said we would not be able to make it back by 8pm. They said no problem you... |
U-Haul - Charged For Erroneous Fees...
Complaints - Car Rental - Lewisville TX
I will never utilize Uhaul again. We rented a truck for local usage no more than 60 mile drive. We were told by the individual who rented us the truck to ensure to fill the gas back to where it was at... |
U-Haul - Truck Rental
Compliment - Car Rental - Bloomsburg PA
Product/Service: Great
I rented a Uhaul from the Bloomsburg Uhaul store, and the guy working the store was great to me, he even went over the contract and told me what I needed to do to return the truck and I was in and out... |
U-Haul - Best Place To Have A Trailer Hitch Installed
Informative - Car Rental - Methuen MA
Product/Service: Trailer Hitch Installation
I sell hot dog carts and I send my customers to U-haul to have a trailer hitch and the wiring done on their vehicles. I have real good feed back from my customers. I have my own tailer hitches don by ... |
U-Haul - Reservation? What Reservation?
Complaint - Car Rental - Minneapolis MN
Product/Service: Rental Truck
Long story short - made a phone reservation with a credit card to a UHaul Center in northwest Minneapolis. Individual I spoke to (female) was extremely rude and abrupt on phone, but I needed the renta... |
U-Haul - Taking Advantage Of
Complaints - Car Rental - OK
Product/Service: Withdrawing Money From My Account By Mistake
My son rented a truck from U-haul, he was charged ninety dollars for a half tank of gas. They took three hundred dollars out of his account without his knowledge for a one day rental that should have ... |
U-Haul - Trailer Reserved Not Available
Complaint - Car Rental - Lewisville TX
Product/Service: 4x8 Low Profile Trailer
On 12/26/2008 I arrived to pick up the low profile trailer I had reserved. None was available (they had rented it to someone else instead of "upgrading" them), so they told me I had been "upgraded" t... |
U-Haul - Very Pleased
Compliment - Car Rental - Desoto TX
Product/Service: Rental Truck
Eva did a wonderful job in assisting me and giving me all options to best suit my needs. Knowing that moving can be very stressful once I talked with Eva it gave me an ease to know that my experience... |
U-Haul, Crystal Minnesota - Why Is Customer Service So Bad
Complaint - Car Rental - crystal MN
Product/Service: Truck Rental
I rented a truck on Saturday 02/07/09, contract #05493626. When I picked up the truck and before the paperwork was signed, everyone was courteous, but after the signature all "heck" broke loose.
Up... |
U-Haul - Fire The Person That Hires These People
Complaints - Car Rental - Fontana CA
Product/Service: Truck Rental
I rented a truck that had holes in the roof. I know things like this can and at times, will happen. After loading everything, it began to rain like cats & dogs. We had to unload everything, because wa... |
U-Haul - Kudos
Compliment - Car Rental -
Product/Service: Trailer Rental
We couldn't have been more satisfied with the service we had. We were moving our mother/mother-in-law from Florida back to Michigan. The staff in Bradenton couldn't have been more accommodating. Th... |
U-Haul - Don't Be Scammed
Complaints - Car Rental - INKSTER MI
Product/Service: Truck Rental / Storage
Rented a truck in Inkster Michigan, truck broke down, luckily it wasn't loaded yet. They towed the truck away and after 3 hrs I had to go get another truck. This truck made it a little longer, it was ... |
U-Haul - Disconnected Investor
Complaint - Car Rental - Phoenix AZ
Product/Service: U Haul Corporate Office And Brick And Mortar
Uhaul is one of the worst companies around in this day in age. You are a company full of fall promises and dutiful lies. People that aren’t familiar with any of your locale store policy’s answer y... |
U-Haul - How Is U-haul Still In Business? They Need To Be Sued!
Complaints - Car Rental -
Product/Service: Truck Rental
I was just reading through some of what seems to be countless complaints against U-haul, and am so utterly appalled that they get away with it. I feel like I don't even have to write my story as it is... |