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US Airways - Good Service, Cheap Flight
Compliment - Airlines -
Product/Service: Roundtrip flight from Lexington KY to Seattle WA
I recently used US Airways to travel between Lexington, KY to Seattle, WA. I was satisfied with my flight, and felt as though the attendants were attentive enough towards my needs. The flight wasn't c... |
US Airways - No refund policy
Complaints - Airlines -
Product/Service: Airline tickets
We had to cancel our flight because my traveling companion broke his foot. Tickets from Providence to Baltimore were $150.40 each. They said we could use the tickets anywhere in the US for up to a y... |
US Airways - US Airways has disgruntled, incompetant employees
Complaint - Airlines -
US Airways, Oct 15th 2009, 6:10AM flight from Reno NV, to Phoenix, AZ. continuing to Guadalajara, Mexico.
I arrived at at the ticket counter at 4:55 am to 2 different lines of people. One was inter... |
US Airways - US Airways SUCK
Complaints - Airlines -
Product/Service: EVRYTHING
MDT to SAT June 2009: HORRIBLE Airline. Late takeoff, nearly missed my connection and then when I arrived in SAT my luggage was lost and THEY HAD NO IDEA WHERE IT WENT. Then by 10pm that night (I a... |
US Airways - Nothing but lies and incompetence
Complaint - Airlines -
Product/Service: US Airways flight to LaGuardia
My boyfriend, and I were scheduled to take a 10:25 flight from Hyannis to LaGuardia Airport in New York. We were returning home from a wonderful vacation on Cape Cod and figured we'd be home by noon... |
US Airways - Rude, incompetent, deceitful!
Complaints - Airlines - Tempe AZ
Product/Service: Ticket agent and supervisor
I was trying to re-book my flight from Washington, DC going home to Palm Beach, FL for the later time same day due to the family emergency. The cost of re-booking was quoted at $250.00 per person. Whe... |
US Airways - Appalling Treatment & Staff-Deceitful Business
Informative - Airlines -
Product/Service: Airline
My new husband and I had an absolute nightmare experience dealing with US Airways. We left for Las Vegas for a short wedding weekend and flew out on American with NO problems...they were wonderful. Wh... |
US Airways - Horrible
Complaints - Miscellaneous -
Horrible..Horrible.....
Flight was 4 hours delay and in Philadelphia US airways staff took 20 minutes to connect jetway to flight to make people our from flight. US Airways staff behaviour is very ... |
US Airways - Baggage
Complaint - Airlines -
US Airways should be called US A%@holes...I booked a flight that stopped in las vegas and decided to stay there instead of continuing on to my next flight and they charged me $150 to not take the rest... |
US Airways - Helpful When Needed
Compliment - Airlines -
This flight happened back in April, but I felt that I should write about it on here eventually. I was flying from Philadelphia to Phoenix to Burbank. The layover in PHX was to be an hour layover. W... |
US Airways - Worst airline ever!!!
Complaint - Airlines -
7/27/09
I live in Orlando FL, I was on a 10am flight to Binghamton, NY with a connection in Philadelphia. While waiting to board the plane in Orlando there's an announcement the flight had been del... |
US Airways - Lack of customer service
Complaints - Airlines -
Product/Service: customer service via phone
Upon receiving a special deal via e-mail and thru the regular mail from my US Air "frequent flier" account, I called the customer service number to book a frequent flier flight as unfortunately bookin... |
US Airways - Rude Ground Attendants At Orlando Check In
Complaint - Airlines -
Product/Service: Flight From Orlando To Charlotte
USAirways Flight 1122 MCO to Charlotte
today, 27 July 2009
Checkin counter was "manned" by a 40 plus year old balding man...did not have time to get his name but should have....he wanted me to us... |
US Airways - US Airways- Worst Airline- Don't Fly Them- Trust me!
Complaints - Airlines -
After flying with US Airways one other time a few years ago, and having a horrible experience with them, I decided to give them another shot! Recently my new husband and I got married and were flying ... |
US Airways - Where to file a complaint with a corporate rather than just a "person" who works in the complaint department
Question - Airlines -
Product/Service: Their error on booking a flight, they charged us $150 to change it
We want our Visa credited, we do not want a voucher that will get us nowhere. We've had them before and we can never use them. We do not want to talk to a US Air representative we want to go above and... |
US Airways - Worst two experience with US Airways
Complaints - Airlines - Phoenix, AZ
There are two instances:
1. I had interview the next day (due this economy I had to pay for the ticket, hotel etc, I paid $675 for round trip ticket from San Diego to Detroit. I have been jobless for... |
US Airways - Just Say NO to US AIR
Complaint - Airlines - Phonix AR
Just Say No to US Air
Recently my granddaughter and I flew from Detroit to Disneyland. We chose US Air as they offered the times that we needed. We arrived at Detroit and pre-checked our luggage. ... |
US Airways - Doesn't provide service
Complaints - Airlines -
Product/Service: Airplane trip Richmond, VA to Boston, MA
On 6/12 my Son-in-Law was chedule to fly on the 7PM flight Richmond to Charlotte to Boston because hi mither was having Surgery. AT 5:45PM he was notified that the 1st leg of the flight was canceled d... |
US Airways - Stolen from Checked Baggage
Complaint - Airlines -
Product/Service: Baggage
This past month, I traveled to McCarran Airport, Las Vegas from LaGuardia Airport, New York. On the return trip, I had to switch flights at Philadelphia International. Upon arriving home, I realized t... |
US Airways - Mistreated, Harassed and Assaulted by a Flight Attendant
Complaints - Airlines -
I am writing this in total disbelief. I hope US Airways will understand the gravity of what I am about to recount and take the appropriate measures to make it right.
This abuse needs to end and by... |
US Airways - Very Rude Flight Attendant
Complaint - Airlines -
We traveled from Phl to Rome, Italy on April 21st. This is in regard to our return flight on May5th. We traveled in Envoy Class, which left at 11:15 am. It was app... |
US Airways - Poorest Customer Service
Complaints - Airlines - Marina del Rey CA
Product/Service: Incompetence
@I am a Platinum member on Us Airways. I was invited by US Airways to call them and pay around one thousand bucks to upgrade my status to Chairman?s Preferred Status. I did not care to upgrade but whe... |
US Airways - Flight Attendant Tells Me I Might Die!!!
Complaint - Airlines - Orlando FL
Product/Service: Flight Attendant
As I was traveling home on US Flight#1857 and was assigned seat 9E, which I am well aware is the emergency exit row. Your flight attendant, who refused to give me her name and goes by flight attendan... |
US Airways - Take A Train, Drive, Walk, Crawl... Anything Except These Guys
Complaints - Airlines - Chicago IL
Product/Service: Travel
Please save yourself hours of frustration and headache by not selecting US Airways for ANY travel. My wife and I used a $400 gift certificate someone purchased for us to fly our daughter from Phoenix... |
US Airways - US Airways Forces Sick Passengers To Fly, Endangering Their Health And That Of Other Passengers
Complaint - Airlines -
The night before my wife was scheduled to fly home with our five kids, she came down with a serious stomach flu and spent five hours in the bathroom with fluids coming out of all orifices, if you know... |
US Airways - Items Stolen Out Of My Carry-On By Baggage Handlers
Complaints - Airlines -
I made a complaint to US Airways Baggage Resolution department about my things being stolen by one of their employees and was basically told they are not liable because they decided they are not. I wa... |
US Airways - Safety Concerns About Recent Flight
Complaint - Airlines - San Jose Costa Rica
Product/Service: US Airways Pilot
US Airways February 21, 2009
Customer Relations
4000 E. Sky Harbor... |
US Airways - Rude Flight Attendant And Pilots
Complaints - Airlines - Pittsburgh PA
Being a physician on call and tired, I fell asleep with my bag on my lap and a coat over it. I was jerked awake by a flight attendant who poked me with her fingers and commanded that I put my bag und... |
US Airways - Unbelievably Horrible Customer Service Experience
Complaint - Airlines - Philadelphia PA
Product/Service: Cancelled Flight
This is the first time I have ever posted my opinion about anything on the internet - I am normally very hard to offend, but the experience I just had with US Air has left me so amazed at their terrib... |
US Airways - US Airways Lies, Deceives, Supports Incompetence
Complaints - Airlines -
Product/Service: San Juan to Charlotte 1/2/09
Instead of 10 hours it took me 48 hours to get home from San Juan to Buffalo. Mechanical problem (happens) caused us to be pulled off the plane, in motel overnight 4 hours, told to be at airport 4am ... |
US Airways - Claim Your Baggage in El Salvadore
Complaint - Airlines -
Product/Service: Bad Customer Service / Lost Baggage
US Airways lost my luggage. OK these things happen. I filed a claim immediately and was told that my suitcase probably would be found and delivered to my hotel that same evening. Thirty hours later... |
US Airways - Bakersfield Airport
Complaints - Airlines - Bakersfield CA
Product/Service: At-Airport and On-Plane Service
I would say that I will never travel US Airways again because of the terrible service but won't, because I generally end-up biting my lip. (Also, all of the airlines generally provide horrible servic... |
US Airways - Bakersfield US Airways employee was very rude and degrading
Complaint - Airlines -
I am writing you in regards to treatment I received recently by one of your employees at the Bakersfield, California airport. I believe the employee's name was Angela but I am not completely sure as ... |
US Airways - New Seats Intolerable
Informative - Airlines -
Product/Service: Air Travel
I flew on a A321 type aircraft from Los Angeles to Philadelphia. This aircraft was retro-fitted with new seats. They were made of lighter and cheaper material. The seat back was lower than the older s... |
US Airways - Why I will never fly US Airways again.
Complaint - Airlines - Seattle WA
Product/Service: Seattle to Chicago
The following examples are from a flight from Seattle to Chicago -via Phoenix- in November 2008.
1. Extra charges for everything (1 check-on bag, pop, coffee, an aisle seat) **note: AC gives custom... |
US Airways - Tricked
Complaints - Airlines -
Product/Service: Ticket Pricing
I booked last minute tickets for my bf and I to fly out of Hartford to Florida. I thought I was getting a good deal... Once I booked my flight at the price advertised, I went to book my bf's flight an... |
US Airways - US Airways Nightmare
Complaint - Airlines - Philadelphia PA
Product/Service: Cancelled Flight With No Alternatives Offered
I will describe in the detail the nightmare I experienced with US Airways just recently.
On August 16, 2008, I booked my flight to Miami with US Airways. On November 16, 2008 I received Schedule C... |
US Airways - Separating Families
Complaints - Airlines - Deptford NJ
Product/Service: Poor Organization
I recently came home from my honeymoon in Mexico, which I flew through US Airways. Upon receiving my ticket to Mexico at the Airport, my husband and I realized we were sitting several rows apart. Th... |
US Airways - No Compassion
Informative - Airlines -
Product/Service: Manchester to Florida
How can an airline like US Airways treat people with no compassion and still get passengers in this day and age of competition? we recently booked 3 return tickets to Florida from Manchester In the un... |
US Airways - Horrible Service - Took my money!
Complaints - Airlines -
Product/Service: Ticketing/Reservations
By far the worse service I have ever received with an airline - and I have been traveling for MANY years. Called their reservation line to book a flight - the person I spoke with had poor English ski... |
US Airways - Excellent Service
Informative - Airlines -
Product/Service: Excellent Service Roundtrip from MDT to DFW
After reading the reviews on this site, I was regretting my decision to use USAir (didn't really have a choice...death in family and USAIR was my only quick and reasonably priced option.
From begin... |
US Airways - Poor Service On US Airways
Complaints - Airlines -
To make this story short and to the point, as short as possible!!!
we flew from Florida to Maine for a family vacation, had no problems! flew out of Boston on aug 12 (so we had tickets to fly !!) a... |
US Airways - Terrible Service From US Air
Complaint - Airlines - Philadelphia PA
Product/Service: Customer Service, Cancelled And Delayed Flights
Original return trip from St. Maartin on 7/26/08 to DFW through Philadelphia. Departing at 2:50 PM arriving at DFW at 11:46 pm.
US Air flight # 1036, T.O. Saint Maartin 2:50 pm, arrive Philadelphia... |
US Airways - Police Force To Stop Legitimate Complaint
Complaints - Airlines - Tucson AZ
The following is a letter I wrote to the CEO of the Tucson airport after a US Airways supervisor falsely and cynically accused me of threatening her.
Ms. Bonnie Allin
President/CEO
Tucson Airport... |
US Airways - $1405 lost and 2 days wasted because of this airline
Complaint - Airlines -
Product/Service: terrible customer service, cancelled and delayed f
Dear US Airways,
I am writing to share my horrific experience flying with your airline this past weekend.
My purchased, confirmed itinerary was as follows:
Aug 1, 2008
flight 3676 8.55pm BWI -... |
US Airways - Flight Changes
Complaints - Airlines - phoenix NV
Product/Service: No Customer Service
1. The plane we were on should of been retired 20 yrs ago. the over-head compartments were to small.. The seats if they were a flotation device are not now and you can feel bars though them.
2. Cou... |
US Airways - Flight Cancellation
Informative - Airlines - Detroit MI
Product/Service: Flight Cancelled
This is a classic example of protecting the numbers by fraudulent use of the excuse of weather! Unreal, only my second flight with US Air...and the second cancellation. But this time, they blame the... |
US Airways - Cancellation Of Flight & Service
Complaints - Airlines - BOISE ID
Product/Service: Airline Ticket
[personal info snip] Sharron arrived at Phoenix on time 29 Jun 08. Mechanical problems with two different aircraft resulted in U. S Air cancelling the flight to Boise, (flight 0679).
Sharron was t... |
US Airways - Free Travel Vouchers Given To Passengers
Complaint - Airlines - Richmond VA
US Airways is being unfair to customers that fly on there airline when they ask them to give up there seat to accommodate for mistakes they made in overbooking flights. Yes, it may say based on avail... |
US Airways - Wrong Advice That I'm Paying For
Complaints - Airlines - Washington DC
Product/Service: Outsources Reservations Clerk Lied
I booked a flight from DCA to FLL with USAir. In the middle of the flight, I called USAir to change my return by one day. I talked with Roy, an outsourced reservation clerk in El Salvador, who assur... |