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Swissair - Swiss Air Ignored Serious Electrical Problem on Zurich-Hong Kong Flight
Complaint - Airlines -
Product/Service: Zurich Hong Kong flight in the dark
I wrote to Swiss Air one month ago today, but no response, so I will now post complaints online.
I spent the entire 14 hour flight from Zurich to Hong Kong in the dark because neither the overhe... |
Spirit Airlines - Double Dipping
Complaints - Airlines -
Product/Service: Missed Flight
I would strongly urge against the use of this Airline. I understand that they are inexpensive, but they (along with many other airlines) engage in a very unfair practice concerning missed flights. T... |
Travelocity - Hidden Charges Not Revealed When Booking
Complaint - Travel Companies/Agencies -
Product/Service: Flight tickets
My wife and I went online to book a trip from South Africa to Dallas then Toronto then return to South Africa. We compared prices and assumed that the price quoted was the total price we had to pay. N... |
Delta Airlines - Delta, Bad!!
Complaints - Airlines -
Product/Service: Flight
This is a very long convo but I wanted to show the back and forth between myself and Delta
Just bad service
RE: Case Number 8257328
Thank you for your most recent communication expressing yo... |
Orbitz - No help for the Consumer
Complaint - Travel Companies/Agencies -
Product/Service: Flight Arrangements
Tried to use Orbitz to book airline tickets online. Glitch happened and the ticket was issued under the wrong name. Orbitz said they culd help, but then changed their story and told me to contact Spi... |
Spirit Airlines - Would Use Again
Compliment - Airlines -
Product/Service: Service Flight Price
My wife and I recently flew Spirit Airlines from Las Vegas to Montego Bay Jamaica through Fort Lauderdale. Our experience was GREAT. The first Leg of our flight was an hour early into its destinati... |
Spirit Airlines - First Trip On Spirit!
Compliment - Airlines -
Product/Service: Airline Flight
I just returned from my first trip on Spirit Airlines, as I am a disabled senior, I cannot describe how wonderful I was treated. The crew was outstanding, plane was clean, I was helped at both ends a... |
United Airlines - Heartless Company
Complaints - Airlines -
Product/Service: Emergency Flight Change
My wife and I booked flights through Priceline from Syracuse, NY to Minneapolis, Minn. flying the "friendly skies" of United. This was not a pleasure trip, my wife suffers from neurolical symptons t... |
US Airways - Good Service, Cheap Flight
Compliment - Airlines -
Product/Service: Roundtrip flight from Lexington KY to Seattle WA
I recently used US Airways to travel between Lexington, KY to Seattle, WA. I was satisfied with my flight, and felt as though the attendants were attentive enough towards my needs. The flight wasn't c... |
Expedia.com - Will never book with them again
Complaints - Travel Companies/Agencies -
Product/Service: flight/hotel/transportation package
We booked a trip to Lisbon Portugal using the flight/hotel package option. After reading almost 100 glowing reports about one of the hotel options, we chose it. We also selected and paid for the air... |
AirTran Airways - I hate AirTran keeps changing flight time!!
Complaint - Airlines -
Product/Service: flight
I booked with air tran and they have changed my fight times 5 or 6 times!! I am trying to catch a cruise ship and who knows how many more time it will change in the next month!! I begged them to swit... |
Virgin Atlantic Airways - Terrible Customer Service
Complaints - Airlines -
Product/Service: Flight from London to Washington DC
While on our way to Heathrow Airport, we were stuck in traffic for 2 and half hours because of an accident and me and my wife were 7 minutes late before the baggage closing time which I found later as... |
Jazz - Is this a garbage truck or an airplane?
Complaint - Airlines -
Product/Service: Flight
I am convinced that Air Canada and their affiliate Jazz only fly the planes that are a few runs away from the the junkyard between Prince George and Vancouver, but my flight tonight was too much. I h... |
Orbitz - Orbitz is Terrible! Please do not use them!
Complaints - Travel Companies/Agencies -
Product/Service: Flight
I bought (2) $1500 first class tickets from Orbitz. There was a travel delay and I have been rebooked on a coach seat. I did not get my money back and Orbitz was unwilling to help me find another fl... |
Ryanair - Never again
Complaint - Airlines -
Product/Service: flight Dublin to Girona (barcelona)
will I Never, fly Ryanair again! Basically because of the over charging, lost bags, terrible customer service, no customer feedback line, extra charges for baggage and the £70 charge to change the n... |
Continental Airlines - Didn't even fly yet and already a terrible experience
Complaints - Airlines -
Product/Service: Using miles for a flight
Didn't even fly yet and I already getting shafted by Continental. Truly amazing. Ok so here goes. This review is in regards to not only customer service, but point one pass mileage discrepencys and... |
Delta Airlines - Unreasonable service charges
Complaint - Airlines -
Product/Service: Flight date change
We are taking a trip to New York to take care of some family business. On September 7th I bought 4 tickets for Friday the 16th of October, 2009. Due to other family members schedules, we realized we r... |
Travelocity - Overcharged after the fact
Complaints - Travel Companies/Agencies -
Product/Service: air flight
I puchased 3 airfares from Travelocity and agreed to pay the price, and was told my credit card would be billed that price. However, when I received the receipt on the E-mail, the price was approxima... |
AirTran Airways - It could be worse
Compliment - Airlines - Chicago IL
Product/Service: My flight experience
I have reviewed the reviews about AirTran, and I have to say, have you flown USAirways lately? Bags are a problem on very airline, people take bags that are too big, cram them up in the overheads and... |
Delta Airlines - First class fare, low class flight
Complaints - Airlines -
Product/Service: First class flight purchase
I purchased a full first class fare for my family from Atlanta to Sacramento round trip at a cost of $5300 for 4 tickets. Atl to Sac was fine, coming back was unbelievable. Both trips on the same type... |
Travelocity - False advertising
Informative - Travel Companies/Agencies -
Product/Service: flights at discounted rates
Travelocity sends out prices for flights but if you go to their site, even if within seconds of receiving an email announcement from them, those flight fees do not exist! Just today, I received an em... |
Mexicana - Stranded for TWO days
Complaints - Airlines -
Product/Service: Flight back home
Mexicana in Mexico does NOT care about you. They were greedy, money-hungry, rude, and totally unprofessional.
They left my family to sit on the floor (provided no chair) while we waited over 6 HOUR... |
Orbitz - Horrible Customer Service
Complaint - Travel Companies/Agencies -
Product/Service: Flight Change
We were vacationing in Hawaii when we received news that my 3 year old nephew had died. We needed to change our return flight so that we could make it back in time for the funeral. We called the air... |
Taca Airlines - Taca The Terrible!
Complaints - Airlines -
Product/Service: Flight service
Taca thinks it is so special that they charged me a $242 flight change fee on a $305 flight. After learning of this fee I decided to book a flight with another airline to my missed destination or to m... |
Priceline.com - Read before you buy
Complaint - Travel Companies/Agencies -
Product/Service: flight, hotel, rental car
People....you need to read, you cannot blame it on priceline, a contract page is presented to you, also terms and conditions, you initial the contract page, and after that you still try to go against ... |
Spirit Airlines - Poor Customer Service
Complaints - Airlines -
Product/Service: Flight Change
My exhusband had to fly into Orlando FL because our son was in an serious car accident. After arriving, he realized that he needed to stay another day to provide additional help for our son.
Spiri... |
US Airways - Nothing but lies and incompetence
Complaint - Airlines -
Product/Service: US Airways flight to LaGuardia
My boyfriend, and I were scheduled to take a 10:25 flight from Hyannis to LaGuardia Airport in New York. We were returning home from a wonderful vacation on Cape Cod and figured we'd be home by noon... |
Cheaptickets.com - Bad customer serice is their mantra
Complaints - Travel Companies/Agencies -
Product/Service: flights
I recently needed to book a flight to Washington, DC from Buffalo, NY. Considering there are a plethora of options of where to go online to book flights, I weighed my options and took a chance with ch... |
Delta Airlines - Avoid At All Cost
Complaint - Airlines -
Product/Service: Airline Flights
If you have another option choose another airline and pay more, because in the end you will be better off. Delta does absolutely nothing to help a customer if they have a problem with a flight/plane.... |
Expedia.com - Worst experience with on-line travel agency
Complaints - Travel Companies/Agencies -
Product/Service: The way they handle canceled flights
Is it right that the travel agency charge you with a “reschedule fee” when your flight is canceled and you have to reschedule your flight because you can’t make the time of new flight? Is it rig... |
Expedia.com - Flight Protection Rip Off
Complaint - Travel Companies/Agencies -
Product/Service: Flight Protection Insurance
Expedia sold me a flight protection plan in case my plans changed "i wouldn't have to pay any cancellation or change penalties." Expedia also said if you need to make a change just call us and we wil... |
Expedia.com - No Help From Expedia
Complaints - Travel Companies/Agencies - Las Vegas NV
Product/Service: Flight Cancelled / No Refund
Back in April of this year ( 2009 ) I booked a package deal from Expedia.com. I called back within 24 hrs. to cancel this flight. As of now,
Aug. 29, 2009 after countless phone calls, I have not rece... |
Expedia.com - Poor Service 5 day booking resulted in total frustration
Complaint - Travel Companies/Agencies -
Product/Service: Flight Booking
The Expedia connection to westjet was down for 5 days and they did not know it. I wasted 5 days sending emails and sitting on hold.
Finally booked direct with westjet who said the Expedia site was ... |
Delta Airlines - Worst Airline In The Industry
Complaints - Airlines - GA
Product/Service: Flight
Hello readers, I am going to share an experience of mine that gives me headaches just thinking about it. In order to visit a friend in Tunisia, I had to book a flight that stops in Paris, whereupon I ... |
Orbitz - Terrible customer service
Complaint - Travel Companies/Agencies -
Product/Service: Flights
Orbitz charged my card for a flight I did not book. I called them and they said that they didn't, then they said that it was just pending and I'd have to wait 3 days to get my money back. They just ... |
Spirit Airlines - Disappointed
Complaints - Airlines -
Product/Service: changing flight date
Last month my 2 boys and I went to New Jersey to visit my parents. During that time my father had to have emergency open-heart surgery. He was helicoptered to the hospital and everything. This was not... |
Virgin Atlantic Airways - Old 747-400 and poor service and support
Complaint - Airlines - UK
Product/Service: Inflight systems and support and when staff in public a total mess!
How to start on this??
Ok, lets say when I finished my flight from hell and got to hotel in St Lucia (Royal, Rex resort)to find the Virign crew later that day getting pissed around the pool for two... |
British Airways - Food poisoning
Complaints - Airlines -
Product/Service: flight BA 7075
My daughter Harriet was booked on a british airways flight to Bacelona last week. The flight was subcontracted to Iberia airline? check in Heathrow. On the flight she ate a chicken sanwich all she had... |
Air France - Cattle car
Complaint - Airlines - new york NY
Product/Service: flight to and from france
I travel often and realize things have changed in the flight industry. Compared to the air France of the 70's and 80's today there is zero similarities.
I took a fifgt this June to CDG Paris from M... |
AirTran Airways - Worst Airline Ever: It should be Illegal
Complaints - Airlines -
Product/Service: Airflight
Airtran runs the biggest legal scam I have a ever seen. Employees are rude and the planes are filthy dirty. They try to sell you everything from vitamin water to credit cards and they take you for eve... |
AirTran Airways - Will NEVER fly AirTran again
Complaint - Airlines -
Product/Service: Customer, flight and baggage service
I have completed 3 of 4 flights with Airtran. Each flight has been delayed, the worst was five hours in ATL. The customer service at each counter was horrible...seem to always be a lady with an attitu... |
Priceline.com - My worst vacation ever.. thanks to Priceline
Complaints - Travel Companies/Agencies -
Product/Service: Flight, hotel, car rental and airport parking
I booked my vacation pakage to Las Vegas through Priceline.com.. that was my bigest mistake ever.
My pakage included; round trip flight, hotel, car rental and parking garage by the airport. The airli... |
Orbitz - No changes to pkg deals
Complaint - Travel Companies/Agencies -
Product/Service: flight/hotel
I tried to cancel my hotel portion of trip two weeks before travel and was told no. Even after purchasing travel insurance!!... |
Lufthansa - Where's the Customer Service? Rude Miles and More staff!
Complaints - Airlines -
Product/Service: Flight from Brussels-Frankfurt-Singapore
My first flight on Lufthansa from Brussels-Frankfurt-Singapore and here's my review:
1) Seat is uncomfortably hard and not easy to even catch a nap on.
2) My pull-out table cannot be deployed an... |
JetBlue - Stranded by JetBlue - Do NOT Fly
Complaint - Airlines -
Product/Service: Cancelled flight and stranded
I will never fly JetBlue again. They stranded my in New York and would not rebook me on another flight for two days. They would not get me a flight on another airline despite open seats. They said w... |
Expedia.com - Never book with Expedia!
Complaints - Travel Companies/Agencies -
Product/Service: Flight
I had the worst customer service experience ever! Not only are they rude to me when I requested for flight changes, they do not know what they are doing or talking about. If they are not there to help... |
US Airways - Rude Ground Attendants At Orlando Check In
Complaint - Airlines -
Product/Service: Flight From Orlando To Charlotte
USAirways Flight 1122 MCO to Charlotte
today, 27 July 2009
Checkin counter was "manned" by a 40 plus year old balding man...did not have time to get his name but should have....he wanted me to us... |
Southwest Airlines - Makes All The Other Airlines Look Really Bad
Compliment - Airlines -
Product/Service: Lost Luggage and Delayed Flights
I fly all the time. From experience I can tell you that Southwest is hands down far superior to ALL of the other airlines. As a matter of fact, I am getting off a 2 week cruise at the Port of Miami ... |
Expedia.com - HORRIBLE EXPERIENCE - STAY AWAY FROM EXPEDIA
Complaint - Travel Companies/Agencies -
Product/Service: Flight Reservation
We booked a flight from Savannah to Frankfurt and then a day later to Rome.
Four days before our departure we were now informed that the flight had changed. They now booked us from Savannah to Munic... |
US Airways - Where to file a complaint with a corporate rather than just a "person" who works in the complaint department
Question - Airlines -
Product/Service: Their error on booking a flight, they charged us $150 to change it
We want our Visa credited, we do not want a voucher that will get us nowhere. We've had them before and we can never use them. We do not want to talk to a US Air representative we want to go above and... |