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Travelocity.com - Poor experience with travelocity
Complaint - Miscellaneous -
Product/Service: airline ticket booking
I'm writing because I've had such a frustrating experience with Travelocity I feel I must share it to warn others about this company.
I booked a flight with them and never got any type of confirm... |
Travelocity - Policy and Insurance
Complaints - Travel Companies/Agencies -
Product/Service: Air Line Ticketing
These guys are truly a thief, beware and don't purchase airline ticket from them if you have a choice, if you do have to buy from them for any reason, don't buy their travel protection service. I want... |
Travelocity - Crack Den Hotel was not a 3 star!!!
Compliment - Travel Companies/Agencies -
Okay, so we are headed to Hawaii for a romantic one week getaway. We had to overnight in Anchorage. No problem, she booked a three star through Travelocity. As we pulled into the motel efficiency park... |
Travelocity - Look Close - Nonrefundable Verbiage Not Noticeable - Never Again
Complaints - Travel Companies/Agencies -
Product/Service: Hotel Reservation - Non Refundable
When making hotel reservations check closely - the word Non-refundable is very small and not noticeable. I made a hotel reservation and did not see it. I NEVER make non-refundable reservations! Whe... |
Travelocity - Policy
Complaint - Travel Companies/Agencies -
Product/Service: Reissues
I used my card to book 4 tickets to Dallas/rtn. One person could not get time off so I wanted to change the name on the ticket and was told no. I argued and pleaded that he was called back on duty and... |
Travelocity - Works Great Unless
Complaints - Travel Companies/Agencies -
Product/Service: Flight Booking
I called Travelocity to book a flight and the sales person put the wrong time down for my trip. When I called back I was told the only way to change it was to pay 180.00 dollars.
Travelocity has... |
Travelocity - NO help & NO customer service
Complaint - Travel Companies/Agencies -
Product/Service: Airline Ticket Refund/Bad Customer Service
My friend and I recently traveled from LaGuardia airport to Las Vegas. We arrived at LaGuardia to find out that our flight to Milwaukee would be delayed and that we would miss our connection flight t... |
Travelocity - Terrible Customer Service
Complaints - Travel Companies/Agencies -
Product/Service: Hotel Stay - 4 nights in Thailand
We feel that booking through Travelocity ruined our honeymoon on this island.
It seems that the Resort treats patrons that book through agencies as second rate.
Upon arrival, there was no shuttl... |
Travelocity - What Customer Service?
Complaint - Travel Companies/Agencies -
Product/Service: Customer Service
I have used Travelocity on numerous occasions to book flight and hotel stays. In the past I had little or no reason to contact the Customer Service Department, as I personally make sure that everythin... |
Travelocity - Overrated Hotels and shady 'Top Secret' hotel program
Complaints - Travel Companies/Agencies -
Product/Service: Hotels booked through Travelocity.com
I thought I'd check out Hotels with Travelocity (whom I use for flights often) for my trip to Dallas. I compared other sites, to find that Travelocity is much to generous with their star ratings for ... |
Travelocity - Top Secret Hotel
Complaint - Travel Companies/Agencies -
Product/Service: up to 45% off----not even close
We were staying at our timeshare and decided to spend the day at the Grand Canyon and we would stay up in Flagstaff. Well, we went to Travelocity and decided to do the "Top Secret Hotel" since it was... |
Travelocity - Worst customer service ever
Complaints - Travel Companies/Agencies -
Product/Service: Hotel in Chicago gone wrong
So we got a hotel in Chicago and when we get there we have to pay $5 for an extra person. We showed them our confirmation page, which we assume means something. Nope! So we pay then call Travelocity t... |
Travelocity - Poor Cutomer Service and Inadequate Documentation
Complaint - Travel Companies/Agencies -
Product/Service: Travel package to Jamaica
I wish I had read all the reviewes prior to booking a vacation package to Jamaica. As it was widely know Jamaica is wrought with violence and travelers are on alert. Conseqyently, I attempted to cance... |
Travelocity - Refund
Complaints - Travel Companies/Agencies -
The shuttle service Travelocity recommended was two hours late picking me up from the airport, and returning to the airport from the hotel I was told 11:15 is the pickup time. When they were not ther... |
Travelocity - Travelocity travesty
Complaint - Travel Companies/Agencies -
Product/Service: Hotel reservation
Travelosity claims to specialize in 3 & 4 star hotels, so I believed it would be a good way to book a hotel in Columbia, S. C. I researched and was assured I would be within 10 miles of the military b... |
Travelocity - Don't use Travelocity
Complaints - Travel Companies/Agencies -
Product/Service: Customer service
Got to Mexico and found that the booking was only for one person rather than two in an all-inclusive resort. Resort offered to add my husband for $450. Tried calling Travelocity and started to sort ... |
Travelocity - No refund if you cancel online reservations
Complaint - Travel Companies/Agencies -
Product/Service: hotel reservation
When I booked my trip to Atlanta, GA I was told that if I had to cancel I would get a refund in a few days. I had to cancel due my college schedule and when I cancelled the email said I would be refun... |
Travelocity - Rebate rip-off
Complaints - Travel Companies/Agencies -
In January I booked a trip to San Francisco including air/hotel and car rental for March. The come on was use your American Express card and 6 weeks after travel we'll send you a $75 Amex gift card. O... |
Travelocity - Selecting a 3 star top secret gets you a 2 star hotel
Complaint - Travel Companies/Agencies -
What a joke Travelocity is, I selected from the available top secret hotels a 3 star hotel, and when the booking finished, I got a 2 star hotel. Called right away to get assistance, and more of a jok... |
Travelocity - Never Rebook, Call Customer Service, 1 1/2 hour on-hold
Complaints - Travel Companies/Agencies -
Product/Service: Rebooking cancelled flight
I had to cancel and reissue my flight after funeral services were postponed. I spent over an hour and a half on the phone to reissue my flight. It took 20 minutes just to check which flight would be... |
Travelocity - Ratings are worthless
Complaint - Travel Companies/Agencies -
Product/Service: hotel
I booked a 3 star hotel on Travelocity. The hotel was definitely not a 3! It was dirty and had bed bugs...ewww.I way overpaid for the nights I stayed. I mean this hotel was like staying at a $35 dolla... |
Travelocity - Un happy with travelocity
Complaints - Travel Companies/Agencies -
Booked a vacation to Las Vegas with Travelocity. By the time the vacation was over with we had ended up spending over 450 dollars in hidden fees thru airline and resort. The room was suppose to be a ... |
Travelocity - Customer service SUCKS
Complaint - Travel Companies/Agencies -
Product/Service: flight
Stay away, far far away. Booked with Travelocity from Geensboro, United cancelled my flight and said I must call Travelocity or Air Canada (the destination flight). United would not book that day,
... |
Travelocity - Travelocity-wrong price, wrong service, clearly wrong company
Complaints - Travel Companies/Agencies -
Product/Service: booking of hotel
My wife and I hire decided to use the Travelocity website for booking of a hotel. After looking at their site(and others in their industry)we booked a 4 day stay. We tried to book with Marriot at Cour... |
Travelocity - Customer service
Informative - Travel Companies/Agencies -
Product/Service: customer service
I called the customer service on June 04, 2010 to get some information and the possibilities of changing only my return flight to Canada (originally bought in April 2010). I was told that I would ... |
Travelocity - NEVER book through travelocity!
Complaints - Travel Companies/Agencies - who knows really, i talk to people in India
Product/Service: Flights
I have never been angrier at a company in my life. I booked my trip on May 24th 2008 through Travelocity.com. When I entered my cc # and confirmed to pay, the web site said that my cc information was ... |
Travelocity - Suprised They Fixed Our Itinerary & CC Foul Up
Compliment - Travel Companies/Agencies -
Product/Service: Hotel + Car
We got all the way through payment for our reservation and at the last step it kicked us back to start over without a confirmation. My wife suggested I check the balance on my Visa and Lo and behold ... |
Travelocity - Customer Service, sure.
Complaints - Travel Companies/Agencies -
Product/Service: hotel reservations
I made a reservation for a motel for two nights, found that I could only stay the second night, called Travelocity and found the reservation was non-refundable but could be changed, changed the reserv... |
Travelocity - Terrible Customer Service and Terrible Hotel Rating System
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Reservation
I made a reservation for what I thought was a 3 star hotel using Travelocity's top secret hotel feature. What I got was a 1 star hotel and the inablity to cancel my reservation. I called Travelocity a... |
Travelocity - What price guarantee ?
Complaints - Travel Companies/Agencies -
Product/Service: Airline tickets booking
On April 12th after booking for myself a flight+hotel+car package (this was the only thing that went well) I began booking flights for my wife who had to be in Phoenix 7/12 from CVG, then flying to Ve... |
Travelocity - Saga of he Cancelled Int'l Ticket
Informative - Travel Companies/Agencies -
Product/Service: Airfline Ticket Cancellation
I'm not really writing this as a complaint, but "extreme hassle" wasn't an option. I've used Travelocity many times in the past (I'm a "VIP" member not that its worth anything I know of) and works fi... |
Travelocity - Stuck in Florida
Complaints - Travel Companies/Agencies -
Product/Service: vacation package
I recently booked a family vacation to disney in Orlando through Travelocity. It was my first and last time using them. I should have known there would be trouble when I tried to use their "price guar... |
Travelocity - Cancelled Reservation not Cancelled
Complaint - Travel Companies/Agencies -
I made an airline reservation for my husband on Travelocity and immediatley realized that I had made it for the wrong day. I called Travelocity within 7 minutes of making the reservation to cancel. Tr... |
Travelocity - Travelocity customer service doesn't make things right!
Complaints - Travel Companies/Agencies -
Product/Service: On-line booking problems
I booked flights to Ireland for my young children and myself more than four months ago for travel next week. I requested seats on Travelocity's website; the requested seats information still exists o... |
Travelocity.co.uk - Absolutely Terrible Service
Complaint - Travel Companies/Agencies -
Product/Service: Travelocity.co.uk
Absolutely terrible service from Travelocity. co. uk.
I tried to book 3 flights - 12 hours after booking I received confirmation and tickets for 2, and an email rejecting my 3rd booking. Subsequen... |
Travelocity - Overcharges for changing non-refundable airline tickets!
Complaints - Travel Companies/Agencies -
I bought a cheap airline ticket at Travelocity. I knew they would not refund my money, but when I tried to CHANGE my trip to another time, they told me it would cost $150 (this is an airline thing) an... |
Travelocity - Lack of customer service/failure to assist customer
Complaint - Travel Companies/Agencies -
Product/Service: two day hotel reservation in Sacramento
My daughter and I booked a week long trip from NY to CA to check out colleges. We were positive about visiting colleges in the San Jose area, therefore we booked the flight, car, and San Jose hotel th... |
Travelocity - Worst customer Experience for Stranded Traveler
Complaints - Travel Companies/Agencies -
I was recently traveling overseas and made a hotel reservation (online) through Travelocity. Due to the Iceland volcano situation, my flight was cancelled. In attempting to contact Travelocity for ove... |
Roadway by Choice Hotels /Travelocity - Rodeway By Choice Hotel booked though Travelocity , Mad ur a fact
Complaint - Hotels - Brandenton FL
Product/Service: Hotel /bradenton Florida on 1st st e
Please Note I'm not a blogger but I'm a real customer mad about the conditions at this hotel .
( Rodeway BY Choice Hotels Bradenton, Florida, 1st e)
We havc not been refunded for my stay so, here i... |
Travelocity - The Worst Customer Service Possible. Be Far From Them.
Complaints - Travel Companies/Agencies -
Product/Service: Flight Ticket
Avoid this company. I bought an air ticket with them, they charged me for rebook, they didn't send me the confirmation, I checked in my account in the web site, it was not there even after several da... |
Travelocity - Travelocity is now stealing ! charging on credit cards for no services !!!
Complaint - Travel Companies/Agencies -
Product/Service: airline tickets
2.5 hours of being on the phone with Travelocity agent and his supervisor has left me with a $50 charge for doing nothing but quoting higher prices on three airline tickets than booking with the airli... |
Travelocity - Beware Canadians... they get you on the USD.
Complaints - Travel Companies/Agencies -
Product/Service: Hotel + Flight Package
So I booked my trip to Vegas through Travelocity. ca Flight + Hotel. As soon as you hit the option to change the flights, it automatically goes into USD even if you're on the Canadian site. So yeah I ... |
Travelocity - Be Wary Of Using 3rd Party Sites To Book Hotels
Complaint - Travel Companies/Agencies -
Product/Service: Hotel Reservation
There was a mix up with a hotel reservation date in February (2 months ago) that was a simple fix. I booked a hotel. I got there and they didn't have my reservation. I called Travelocity, waited on ho... |
Travelocity - Got double charged and left without money on vacation
Complaints - Travel Companies/Agencies -
I booked my hotel through Tavelocity last week and got charged twice for the same booking, but different amounts. One was for $469 and the other for $449.
When I contacted Travelocity I was told t... |
Travelocity - Impossible to deal with
Complaint - Travel Companies/Agencies -
Product/Service: motel reservations
I made reservations last night through Travelocity for two nights at the end of this week. Today I had to change plans and called to cancel one night. (48 hours in advance). To make this change ... |
Travelocity - Countless Phone Calls to Customer Service
Complaints - Travel Companies/Agencies -
Ok, so where do I begin. We booked a trip to Florda (big resort place there), and used Travelocity.
First thing is my son's reservation was separate from all the other members in my family -- no exp... |
Travelocity - Scam - Please Watch Out - Important
Complaint - Travel Companies/Agencies -
Product/Service: Vacation Package
My sister and I went online and booked a weekend trip to Orlando at the same time. A day after receiving the confirmation that my order has been processed, I received an email to call Travelocity asap... |
Travelocity - TRAVELOCITY/HOLIDAY INN SUITED Outrageous Cancellation Fees
Complaints - Travel Companies/Agencies -
Product/Service: Hotel Service
I booked a reservation through Travelocity at the Holiday Inn Express Suites, Amarillo, Texas about two months in advance. Yesterday I found out that I would not be able to use this reservation after... |
Travelocity.com - Beware of Travelocity's Travel Insurance
Complaint - Travel Companies/Agencies - Southlake, Texas
Product/Service: Travel Insurance
Beware of Travelocity's attempt to include their Travel Protection Plan in your airline ticket confirmation for an additional $19.95. It is included and preselected in the reservation/confirmation wi... |
Travelocity - My Birthday Ski Trip
Complaints - Travel Companies/Agencies -
Today is my birthday and I booked my BD ski trip to Utah a while ago via Travelocity.
I over slept this morning and arrived at airport for my American flight 40min before the deparature, but American... |