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Verizon - What international service
Complaint - Phone/Mobile/Internet Services -
Product/Service: Idial
I was entering Mexico for 10 days of work in Mexicali. I called customer service to add international calling to my plan so I could make and receive calls in Mexico while I was there. They stated that... |
Verizon - Verizon changed my router's password without my permission
Complaints - Phone/Mobile/Internet Services -
Product/Service: Verizon FiOS/Internet
Last week I got the following message from Verizon: “To improve the security of your Broadband Home Router, we have reset the router administrative password to match the serial number located on the... |
Verizon - What Customer Service
Complaint - Phone/Mobile/Internet Services - NY
Product/Service: Support for High Speed Internet
Let me get right to the point. Verizon Customer Services Sucks BIG TIME.
Their is NO customer service, none at all.
On Friday 7/23 my internet connection was down. Now I'm a Tech, I done all thi... |
Verizon - Technical Support Fiasco
Complaints - Phone/Mobile/Internet Services -
Product/Service: cellphone service
We live in a rural area and have had cellphone service since our local phone company put up cell towers, over 10 years ago. All the towers around us were owned by Midwest Wireless, who sold out to Al... |
Verizon - Wireless USB Major Rip-Off
Complaint - Phone/Mobile/Internet Services -
Product/Service: USB Laptop Wireless Access Card
USB Wireless Service for laptops is a total rip-off. They charge $39.99 per month for what ends up being 2 hours of wireless service per month. Once you go over your time, they charge. 40 cents per mi... |
Verizon - Verizon Direct TV scam
Complaints - Phone/Mobile/Internet Services -
Product/Service: Verizon phone internet bundle with Direct TV Satelliete
I have Been scammed by Verizon and direct TV. Verizon does not tell you that you are entering into a 2 year deal with direct TV while they are a one year deal. The cancellation fee on direct TV is 400... |
Verizon - Customer Service Very Bad
Complaint - Phone/Mobile/Internet Services - NC
Product/Service: Cell Phone
FIRST OF ALL I DO NOT RECOMMEND VERIZON FOR MULTIPLE THINGS SO PLEASE LISTEN TO ME.
The customer service it horrible, the signal it bad.
ok here's the story I call customer service this guy name... |
Verizon - HORRRIBLE service
Complaints - Phone/Mobile/Internet Services - chillicothe
Product/Service: Verizon Wireless Cell Phone Service
I have been with Verizon for almost 2 years now. My old phone crapped out after about 6 months so I had to get a new one. I bout the Razzle which at the time was said to have great great service. It h... |
Verizon - Are you kidding me
Complaint - Phone/Mobile/Internet Services -
Product/Service: Verizon billing
First off I ordered the whole package 3 years ago, canceled the phone didn't need it. FiOS was billed wrong from day 1 not to mention no service for 3 months and still got billed, canceled all service... |
Verizon - Verison DSL billing scam
Complaints - Phone/Mobile/Internet Services -
I’ve had and been battling with Verison DSL customer service for almost a year.
The whole time that we’ve had this service, we have been charged for 2 accounts.
Every month, when the billing is ... |
Verizon - Verizon--No Complaint
Informative - Phone/Mobile/Internet Services - New York NY
Product/Service: Phone Service
While I know some people have had good service with Verizon, we have not. 2007: I had back surgery and our phone was accidentally disconnected by a Verizon technician connecting a house across our s... |
Verizon - Harassment on a bill I DON'T owe!
Complaints - Phone/Mobile/Internet Services -
Product/Service: FIOS bundle
I canceled my Verizon service in March of 2010 because they took a 450.00 payment out of the auto-pay plan that I had set up with them. They kept charging me for a voicemail I never had, etc. When I c... |
Verizon - Verizon Wireless Screws up the Droid X on-line ordering
Complaint - Phone/Mobile/Internet Services -
Product/Service: Droid X
I ordered my Droid X at 2:00 am on the 15th. When I checked the status the nest morning it talked about checking back tomorrow, so I called and they said don't worry it will be one of the first on th... |
Verizon - Horrible, hellish customer service - customer service is a JOKE, Verizon is fired!
Complaints - Phone/Mobile/Internet Services -
Product/Service: Re-establish landline phone in my home
About a year ago, probably as a result of a lightning storm, my phone began to behave oddly - I could dial out, but the call would never go anywhere, and no-one could dial in. I've been a Verizon cust... |
Verizon - Horrible Customer Service
Complaint - Phone/Mobile/Internet Services -
Product/Service: Home Phone hasn't worked in 1 week
I have not had my phone working since Monday July 12th, I called Verizon to schedule a repair and was told the problem was outside and a representative would come out on Thursday (once again my issue ... |
Verizon - Bait and Switch
Complaints - Phone/Mobile/Internet Services - augusta GA
Product/Service: Cell Phone
March of last year I Added a line for my wife. This was done at the Verizon store in Augusta, Ga., on Washington Road. I was told it would be an additonal 39.00 per month and no contract was needed. Y... |
Verizon - Verizon monopoly=worse service/ We all NEED TO CONTACT THE FCC
Complaint - Phone/Mobile/Internet Services -
Product/Service: wireless service
I have a similar complaint regarding verizon's takeover of Alltel. Service declined, calls not being completed when they were with Alltel, voicemail coming to my phone 2 to 4 WEEKS late, etc. Everyone... |
Verizon - Pack Your Lunch
Complaints - Phone/Mobile/Internet Services - Paducah KY
Product/Service: Wait time to be served
My friend and I stopped in at the Paducah, KY, Verizon store on July 13th around 4pm. There were several people milling around, like they were waiting. Several more on benches waited. Immediately, ... |
Verizon - Billing charges
Complaint - Phone/Mobile/Internet Services - albany NY
Product/Service: charges
Verizon is a nightmare to deal with when it comes to your bill. We switched the name on the account since I work for an airline and get a 20% discount and dropped our minutes down to 700. Our bills... |
Verizon - Verizon has NO intelegent Customer Service
Complaints - Phone/Mobile/Internet Services -
Product/Service: LG ENV3
My contract had expired about 18 months. I had very good service the last 3 years and loved my Razor. My daughters were with Verizon so I stayed. In Jan 2010 I decided to stop in the mall near my da... |
Verizon - Customer Service from Hell!
Complaint - Phone/Mobile/Internet Services -
Product/Service: Land Line
Land Line Service
I bought the land and then built the small but nice 'get-away-cabin' out of pocket and on holidays and weekends. Groundbreaking on the cabin was in 1998 and I've had a landlin... |
Verizon - You call this customer "service"?
Complaints - Phone/Mobile/Internet Services -
Product/Service: cell phone
Just started contract with Verizon in November. At that time I was told that if I took out insurance on each of my phones (two) that any claim would only cost $50.00 to repair or replaice each phone.... |
Verizon - International Roaming Charges Scam
Complaint - Phone/Mobile/Internet Services -
Product/Service: Data Plan
I own a blackberry phone with a data plan and recently traveled abroad with family. I did not use my phone to make any calls. However, when I returned I was surprised to find a $25 roaming charge on m... |
Verizon - Insanely HORRIBLE customer service
Complaints - Phone/Mobile/Internet Services - Clearwater FL
All I can say here is that if you would like any kind of acceptable customer service do NOT deal with Verizon.
It is practically impossible to get ahold of ANY one that can assist you. On ANY leve... |
Verizon - Customer Service and Dispatch
Informative - Phone/Mobile/Internet Services -
Product/Service: Landline and high speed internet
You cannot get any kind of decent help from Verizon until you have made 20 phone calls. My internet was down for 7 days. The day a tech was supposed to come he never showed up. They gave me a 12 hour ... |
Verizon - Customer Service does not provide any valid service
Compliment - Phone/Mobile/Internet Services -
Product/Service: Phone warranty replacements
I went into store to get my phone serviced on Friday of last week. They did a hard reboot. I literally walked out the door with the phone and it started messing up again. I went back inside and it w... |
Verizon - Worst Customer Service EVER !!!
Complaint - Phone/Mobile/Internet Services -
Product/Service: Fios
First let me start by saying that Fios is the best for your HD T. V. As far as the customer service goes, they are really bad. I had my Fios installed my a technician who told me my Television wasn't ... |
Verizon - Refuse to correct account
Complaints - Phone/Mobile/Internet Services - Boise ID
Product/Service: Family Plan
Can a thirteen year old be the primary on a Verizon account? Apparently so.
I have had the Verizon family plan for over a year. Aside from some billing errors, I have had no real issues with the pl... |
Verizon - Verizon Customer Service Is A Nightmare
Complaint - Phone/Mobile/Internet Services -
Product/Service: Verizon Home Service
If you are looking to get a home phone line avoid Verizon at all cost. I recently called to have my home internet turned off and they turned off my home line too. After several phone calls to their cu... |
Verizon - Lack of customer Service
Complaints - Phone/Mobile/Internet Services - NJ
Product/Service: verizon FIOS
Last September I enrolled with Verizon FiOS Triple play. When it was installed I told the technician I had a home security system which used the phone to call the monitoring station when the alarm wen... |
Verizon - Unfair/trickster company
Complaint - Phone/Mobile/Internet Services -
Product/Service: fios
Verizon tricked me by offering a free product and then changing my base contract based on my acceptance of a "free product." Verizon would not change me back claiming that it could not do so. Verizo... |
Verizon - The most PATHETIC customer service I have experienced
Complaints - Phone/Mobile/Internet Services -
Product/Service: Customer service call center
I have been a Verizon customer since they acquired Air Touch Cellular in 2000. I was an Air Touch customer for 3 years before that. At first I was impressed with Verizon's customer service, but in the... |
Verizon - Telephone Company
Complaint - Phone/Mobile/Internet Services -
Product/Service: billing
I underpaid Verizon by 17 cents on my last months bill and was charged $5.00 for this underpayment. This was a mistake and was an amount from a previous months bill which was incorrectly used. I beli... |
Verizon - Awful Customer Service
Complaints - Phone/Mobile/Internet Services -
My brother and I signed-up for a family plan in June 2009 and within 6 days, we were having problems with Verizon; dead batteries, dropped calls, Blackberry not working, international calls not being ... |
Verizon - Bad Service
Complaint - Phone/Mobile/Internet Services - CA
Product/Service: Verizon Wireless, Fios, internate
Just got FiOS installed in our house 6 days ago that has 4 HDTVs. It took them 2 days to get all TVs working. One still does not have HD cause we where told it is our TV that has the problem and that ... |
Verizon - They Keep The Money
Complaints - Phone/Mobile/Internet Services -
Product/Service: Email/Blackberry
Last week my email/blackberry service was out Monday through Friday.
I called Verizon today to see about a billing credit for the days the service was out.
The customer service representative to... |
Verizon - Worst Customer Service Ever!
Complaint - Phone/Mobile/Internet Services -
Product/Service: Phone and Internet Service
I've been trying to get internet and phone service in my apartment for 2 months with no success. I finally gave up and went with another carrier. I called their customer service line after visiting t... |
Verizon - Verizon Customer Service
Complaints - Phone/Mobile/Internet Services -
Product/Service: Internet Tech/Billing
Aarrrgghhh. I called Verizon Internet tech support today because I was unable to access my Verizon email or anything related to Verizon. When I first called the tech support line, I was hung up on tw... |
Verizon - Verizon stinks
Complaint - Phone/Mobile/Internet Services -
Product/Service: bundle ? service ?
I am on a limited income-social security- and the internet and phone service was too expensive. I called April 12 to cancel my phone service, internet only and the payments are taken out of my bank ac... |
Verizon - My internet in down.
Complaints - Phone/Mobile/Internet Services -
Product/Service: internet service
My Goodness I am ready to have a hear attack! The people at Verizon Tech support are training to mess with your mind! I have been with Verizon for a good seven years. The problem started when I lost ... |
Verizon - Another way to make a buck
Complaint - Phone/Mobile/Internet Services -
Product/Service: Monthy bill
I recently bought a new phone from Verizon. I've used them for years, and I was just thrilled to find out that they're now charging an extra $10 a month which they call a data package. I don't want a ... |
Verizon - No Attempt to Save Customer at Risk
Complaints - Phone/Mobile/Internet Services -
Product/Service: Verizon Wireless Device
Apparently Verizon Customer Service is fine having customers switch to AT&T. Worst customer service I've ever experienced - haven't been able get wireless card to work for past 6 months. According t... |
Verizon - Verizon Fios Bundle Package
Complaint - Phone/Mobile/Internet Services -
Product/Service: Internet - Cable - Phone
Verizon sent a team of sales reps to the neighborhood to try and Win back previous customers. He promised that Verizon had changed and the customer support had a totally new attitude. He told me every... |
Verizon - Unreal Restocking Fee
Complaints - Phone/Mobile/Internet Services - Encinitas CA
Product/Service: "Free" test drive of 3G wireless internet
I recently moved and was interested in going "wireless" with my laptop instead of being tied to my home router. Before arranging for Time-Warner to install internet access at my new home, I visited a... |
Verizon - Bad Customer Service
Complaint - Phone/Mobile/Internet Services -
Product/Service: phone
I have not had anything but a hard time since Verizon bought Alltel. I was with Alltel for 10 years with no complaints. My newest complaint: People who work with my company get a 17% discount. So I... |
Verizon - Poor Technical Support
Complaints - Phone/Mobile/Internet Services -
Product/Service: Verizon Fios
I called Verizon Fios Tech Support 5 days ago and spent about an hour with a Tech Support trying to fix my email issues that I could not receive or send for one particular email address. Could not sol... |
Verizon - I can't believe this is happening.
Complaint - Phone/Mobile/Internet Services - CA
Product/Service: home phone and internet
Where to begin?? We have never been satisfied with our DSL service. The second router sent to us by Verizon did not work any better than the first two. Then one day our land line and DSL went out aft... |
Verizon - Good customer service
Compliment - Phone/Mobile/Internet Services -
Product/Service: customer service
Verizon wireless has greatly improved their customer service over the last few years. While they still make many billing mistakes, they are usually very efficient in fixing them. Hold times have been ... |
Verizon - Verizon Phones
Complaint - Phone/Mobile/Internet Services -
Product/Service: Cell Phone
I bought a Sambsung rogue from Verizon wireless about a year ago, and have had several problems with it... I finally decided to call them and they sent me a replacement phone. SAME PROBLEMS with that... |
Verizon - Charges on a phone bill
Complaints - Phone/Mobile/Internet Services -
I check my Verizon wireless bill each month. Last month was an extra charge of $20.73 for a Data usage charge. I called Verizon, they told me that I had to talk to a Text Message company about the b... |