AHS Complaint - Where do I start - Heat Exchange

Heat Exchange - Complaint

Review by Till2000 on 2011-06-10

LOGANVILLE, GEORGIA -- A few months ago I had my furnace cleaned. The technician advised I had a small crack in the heat exchange. He suggested that I keep paper work to prove I had kept it maintained. I called AHS and they sent a tech out 4 days later; who insisted there was no crack. I called the supervisor of the other company that cleaned it and he walked the tech through to find the crack. Tech went outside and called AHS after telling my husband crack was small and he would trust it with his family. Tech never came back in the house to tell me what AHS said. I called Heating company. Guy advised me part would be ordered and it would take about a week. Well it was Feb and kinda cold. When it did come they'd ordered wrong part. Took all day to track down right part and install. If I had not called the manager of the company that cleaned the furnace the tech would have lied and said there was no crack. Carbon Monoxide kills. They did not want to pay for the heat exchange. The manager told the tech you know you have to replace the furnace or at the very least replace the heat exchange. It took the manager of another company into forcing the tech to do the right thing. The guy never even came back in the house to get the check for the service fee. There are other horror stories but this one takes the cake cause they were forced to pay.