I tried closing an account that was paid in full in 2002 but was still on my credit report under 'NCO Financial'. I spoke to a representative named "Ms. Hartman" who collected my physical address and told me that a confirmation letter would be in the mail. When I didn't receive it and called the company again (same number as before) I was advised (on several different occassions)that a "Ms.

Hartman" did not EXIST and it was an automated system....funny, especially when the lady who identified herself spelled her name for me. It took over 2 HOURS, speaking to over 8 people and becoming so infuriated that I broke into a sweat in my office (on top of getting put on hold and getting cut off before even pronouncing my name) before I fianlly reached someone who could help me.....Customer Service seems more like Sham Service to me.

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