Winn-Dixie Stores Complaint

No Sale Items and Poor Customer Service - Poor Customer Service

10
Helpful Votes
Posted By: SoProJMJ on 6/10/2005

Location: Jacksonville, FL

First, my wife and I are Winn Dixie Members.

On Thursday, my wife and I went to the Monument RD Winn Dixie in hopes to take advantage of the new sales which began the day prior. We had hoped to specifically get at least $100.00 in meat. When we got there, all meat specials except Sirloin Steaks which looked poor to say the least, were gone.

There was no $.68/lb roasters, there was no $5.99 Boneless New York Strip Steaks, and there were no Porterhouse or T-Bones.

As we were not the only individuals in search of meat, many of us summoned the butcher who advised that they just did not have any. They were sold out. And this is not even two full days into Winn Dixie's sale.

Now, as this happens to us on a frequent basis at this store, I asked the butcher who we could speak to about this issue. He obtained the store manager, "Steve" who proved himself to be arrogant and showed no signs of sympathy. He said they just had been too busy. His only help to us was to call the Winn Dixie complaint line. This, and nothing more.

Winn Dixie, this store specifically, should be able to use prior statsistics to help in the ordering of meat. It doesn't take much education to know that people are going to buy meat that is half the usual price.

My wife and I also experience this in the grocery side as well. Sales with no sale products.

It makes shopping quite frustrating, especially when we try and buy our meat only from Winn Dixie.

Unfortuantely, we placed all our grocery items back on the shelves and went elsewhere. If customers are no longer a driving force for Winn Dixie, and if Management can provide no other assistance than what we recieved, we may have to consider another grocery store.

Winn Dixie, you would think with the financial woes the company is bearing that it would want to be helpful to its customers.


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    Dr. Jeecheroo (06/14/2005)      
    I CAN'T BELIEVE I MISSED THIS REVIEW WHILE I WAS ON VACATION!!! Anyways, Winn-Dixie sucks. Why have faith in a company that thinks spending most of their money on improving employee benefits will help their company get out of their financial rut?

    unfair (06/17/2005)      
    Winn-dixie is still around? I thought they went out of business years ago. I need to go to FL to check out this historic grocery store.

    Dr. Jeecheroo (06/17/2005)      
    Yeah, Winn-Dixie is still around. Just like Jack In The Box apparently is.

    rickster9 (09/21/2005)      
    The produce is not fresh. The freezers are more like heaters. The place is oversized with unfresh stuff. Prices are high. Terrible, terrible.

    spiderman47 (11/21/2006)      
    this problem usually can usually be resolved,
    if the manager can't help or respond in a timely
    fashion then the next step would be to talk to
    coorporate office to solve the problem about sale issues but I assume that going by how & who
    order the deliveries can only have so much on hand as far as projecting sales & inventory goes & then also they will determine each store
    customer count versus how much inventory & how much cash on hand,etc,etc,etc, you get the picture. as a general rule of the supermarket business, but like I said you are one hundred percent correct.

    spiderman47 (05/05/2007)      
    Customers have a right to complain with their problems,
    if management does not help then take the next step & call
    the next in command or go to the winn-dixie website,
    usually the corporate office or the district manager will
    & should try to resolve these & all situations, if they
    care about the customers coming back, but then again,
    it's their store.

    dixiecsl (05/24/2007)      
    As far as ordering the meat goes, that is up to the market manager and not any other person in the store or the company. And the doc keeps claimning that Winn-Dixie is just driving itself into a depper rut yet, they are out of bankrupcy and they are making a profit.

    caley (07/01/2007)      
    if you ask a manager they will write you a rain check for your meat. which still sucks, but at least you can get it cheap if you decide you still want it later.


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